SolidTrustPay Reviews
10 Reviews for SolidTrustPay
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Terrible website with bugs, which doesn't function as it should. Customer service is ridiculous too. No tel number, or email. Do not use their service unless you have too. then forget withdrawing your fund back to your account, as that is almost impossible.
No customer care. Rude ed incompetent people working there. Just fews word :unqualified and unable unprofessional. Long time waiting to get money!
I regret using STP!!! I withdrew 500 USD October 2012 and up to today, (Feb 2013) I have still not gotten the money. I have sent numerous emails and the only time i got a reply (after waiting for weeks) is when they told me to send another email to another address...then i had to wait for another long long time...as at now, their phone numbers which are listed on BBB website are not going through either so i cant even call them. Am terribly disappointed,and mad...am not sure if i will ever get the money but am still hoping for the best while preparing for the worst...my advice? USE STP AT YOUR OWN RISK!!!
Great payment processor for online payments. As an exchanger for STP would recommned e-forexgold.com
This sucks . It did not reply my mail and did not verifies me.my username is can't tell.Do not open account on solidtrustpay and do not loose your money
HORRIBLE Company! No responses to emails, calls nothing...
Their FAQs has the following:
"Verified Members can withdraw any amount of funds in their STPay account right on to any VISA credit card that they own! Here are the instructions:
1) add your card info to your MY BANKS & CARDS area. Ensure that you send in our authorization form.
2) do a small incoming deposit of $2 to $5 via your MY MONEY area and wait 2 - 24 hours for it to clear."
Of course if you do it they charge you for the deposit and still don't verify your card so you have no way of getting your money. This is a bold face lie just to earn the deposit transaction fee!
You are absolutely right my dear. They steal our money
I'm in the UK and I can say is yes you do need to jump through hoops to get your STP account verified. But STP is far more secure and protected than other Payment Processors - and you know that your account will never get hacked.
The issue are the second set of steps to get a higher level of verification so your withdrawals and funding can be taken to $9999 per day. I am happy with STP.
Even though I was originally frustrated at the proofs I had to upload. But done once, it is sorted and forgotten. Good things in life rarely come easy
solidtrustpay.com live support always offline, their phone number always busy, not response from email and the only time I can hear the phone ring was after hours. I request about 4k with draw from solidtrustpay.com to my account more than 2 weeks ago and haven't seen my funds yet.
Solid Trust Pay has been taking care of my account for 5 years and they are great. The negative post above has the wrong email which is why their email bounced back. Also, Solid Trust Pay is only a payment processor and not connected to any other online program or site. So if someone had a bad experience shopping online they must need to call Solid Trust who will help them get a refund.
So how come there phone numbers are always busy and you can never get anyone on the online chat?
Worst payment processor on the planet. Read my complain here...
http://www.scambook.com/report/view/105638/Solid-Trust-Pay-False-Advertising-for-125.00-on-04-24-2012
I have been calling them for 2 plus weeks and the phone rings 3 xs then goes busy everyday allong with that their online help never answers questions time will expire then it shuts off I hear so many people say they are doing ok with them but as soon as I became bank verified my account is now vertually impossible to do anything with.
Im a new user with solidtrust and have good experience with solidtrustpay.com for at least a few transaction and never have to call them. Of course Since July, I had some issues with them and I got the same busy tone like everyone here when I tried to them. No email response, live chat support always off line. No way of contact them. For those who's been w/ solidtrust long enough, are you able to contact them or any smooth transaction recently? Why don't you share your info here. I mean recent between Mid June and July of 2012.
May be you work for the They are currently scamming me more than $2000.00 a wire that never got there since July 9th today is July 29th
You are liar.it is a scam site
hi claire I am wondering if you can contact my friend who is having lots of trouble putting money into STP?
He would appreciate the help...thanks
this is his email address lord_lambert2002@ymail.com
my name is Rachel and we are in Australia so it is hard with the time difference...would you perhaps send him email please?
thanks again
Claire H. is probably working for STP. Hers is the ONLY positive Review, let alone comment!
I love SolidTrustPay- they have the best phone support than any other processor out there, and I have used the stpvisa@solidtrustpay and it does work, and have refunds sent back to me without any issues. Not sure what this other person problems are but it not SolidTrust.
So just wondering if anyone has tried recently to withdraw their own money? I have been waiting 2 weeks now and they till me they can't give me my money until they get a bank wire they are waiting for..This stinks!!!!
the three phases of dealing with solid trust pay are; CONFUSION FRUSTRATION AND ANGER . over 50% of the purchase price in fees/ ?? INCRDIBLE final words to me ? you made an error do not try again
Support? What support? Their customer support is non-existent.
for sure they have zero support
My gosh... i am so worry... I have tried to email and call solidtrust a 1000 times a days 7 days a week, but i could not get them.... I transfer $ 10,000 dollars, but I just forget my Password, then i try to reset... i don't know why it says my birthday is incorrect... they don't let me do it... I try to contract for help I can't... do you guys i am going to loss $ 10,000. please help... my number 916-402-2938, thanks
Ouch, that's a lot money. I've requested 4k from solid trust to my account and it's been more than 2 weeks now still pending. Can't contact them either so I don't know who else but at scambook.com there are people complaint over Millions of dollars with solid trust. Is solidtrustpay.com going to get a way with all those money? Anyone?
Don't say lies . Solidtrustpay is a damn website. It steals and takes long time for a single process
STP is a scam obviously. I tried to deposit my STP balance to a program, but it rejected my secondary password, eventhough I had reset my secondary password successfully and try again to deposit, it still rejected my secondary password. I send them an inquiry ticket and told them this issues and inform them that I never face such kind of bull$#*! service with other processors like Payza or Perfect money. Does anyone know where to report this scam to online regulatory bodies or fbi.gov maybe?
Sending money to them twice with no problem, but now I find I cannot withdraw from my account.
They conveniently disallow certain Credit Cards from Australia, where I am at. So they want me to "verify" my bank account. I sent all the documents they required, 3 times, but each time they responded after a month or 2, after chasing them up, that my documents were not in order.
They said my statement didn't have BSB, account number, my name or address - of course those info were on it.
They also said my statement was an "online screen shot", which is of course NOT true!.
After these many months it dawned on me that they have no intention to let me withdraw at all!
Last time i wrote about Ukmobiles4you, now i will tell you about the company which will take your money i mean the payment company ( Solid Trust pay )
I contact them to ask for there help but they transfer me from one department to another so at the end they gave me this e-mail address ( stpayvisa@solidtrustpay.com ) which i think not exist because this what i got on my Yahoo (Hi. This is the mail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<stpayvisa@solidtrustpay.com>:
66.231.182.6 does not like recipient.
Remote host said: 550 5.1.1 sorry, no mailbox here by that name (chkuser)
Giving up on 66.231.182.6.
--- Below this line is a copy of the message.)
SO MY FRIENDS CARFUL FROM THESE TWO COMPINES.
BEST REGARDS TO YOU ALL.
Email address is stpvisa@solidtrustpay.com - it does work as I am in the middle of a complaint about UKmobiles4you an they are assisting me.
Are you sure? so why it did not work with me?
because you have the wrong email address - is stpvisa@ not stpayvisa@
Thanks
thanks for that i will try again
i send them all the required documents and wait 13 days since then and my account has not been activated , probably they're scam
Solid Trust Pay has had over $1,000.00 of mine since June 11,12 I am still waiting to get them to get all of my information verified. They finally emailed me saying that they are still 2 weeks behind on verification. when they emailed me it wasn't even my name. A man's name instead of a womens name. I have tried to reach them for 3 weeks over phone. They only time you can get their phone to ring instead of a busy signal is when they are closed and you can't leave a message. I would give them a 0 star rating. Still trying to get my money!!!
KG
Oh, and I thought my $588 with them was bad. No luck at all trying to withdrawal my money from STP!
Today is July 26, 2012. While many folks around the world resume using STP service as usual (after its site was down for quite a few days), we, the users in China, are still unable to have any access. The problem is when you entered www.solidtrustpay.com in any browsers and at any locations here, it returns back the following:
Index of /
ImgDir/
StpMnDir/
We have sent support tickets to STP quite a few days ago and have not received any word back yet. We are very frustrated. Can anybody help explaining what the above error message mean? And how can we have STP solve this problem without any further delay? We have used STP service without any problem for many years until the last two weeks or so. Please help!!! Many thanks!
Yes Yan S. that's exactly what I am getting........ index of/ imgDir/ StpMnDir/ and that's when I put in www.solidtrustpay.com I can't even pull up the website. So what's the phone number that your dialing (not you Yan S. someone else wrote it).
It's like my computer doesn't acknowledge that there's a solidtrustpay at all. It's a PURPLE home page if I remember correctly and I get a blue page to log into that doesn't work either. What the heck is going on. I did mdke a comment to them that they charge service fees for way too many things ....... like $30 if you don't fill all your information out to the T,,,,,,,,,, for instance, make my check out to Cindy instead of Cynthia which was on my profile. It's awful to be charged for mistakes or misspelled words or whatever........ Phone number please anyone if possible because I can't even pull up their website with the columns in the picture................
Solid trust pay are so bad at replying to tickets. I have submitted about 6 in the last week. Extremely horrible company to work with, if I were thinking about opening an account, I'd think again. Paypal have excellent response, answer their phones and reply to tickets.
can you help me with my secondary password
can you help me with my secondary password
I am a new member of STP.com
I has been verify card already but I can't deposit money to my account. When I check on deposit and then check on Visa card / MasterCard and then I add amount xxx and then I look at select option but I see nothing so i can't deposit my money STP account. Anyone got this problem?
Please help me as soon as possible.
Thanks
I am new to STP and I am not sure whether I am allowed to open more than one account in STP in my name. Please let me know at the earliest. Thanks in advance!
Ajay P.,
This site is SiteJabber.com (a website that hosts reviews about other websites) Not solidtrustpay.com.
You should post your question with the Help Center for solidtrustpay.com at:
http://support.solidtrustpay.com/.
Wow... Also...
@Chea R.,
@Lizzie Y.,
This site is SiteJabber.com (a website that hosts reviews about other websites) Not solidtrustpay.com.
You should post your question with the Help Center for solidtrustpay.com at:
http://support.solidtrustpay.com/.
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