SolidTrustPay reviews

I too have been Solid Trust PLAYED. No payouts. They are quick to extract your fees for loading your account though. But all organizations I am involved with that have ever used them have dropped them. They don't even service companies with proper support, ease of use, or prompt delivery of service. Avoid this so-called company at all costs.

Hi, i cant understand my account anymore. i have some money in my account i cant access it.t says the limit is 0.00 so i cant do any transaction to or from Solid Trust pay. i sent an email but i did get a reply

We have asked for withdrawal of funds and last month they took over 15 days to transfer my money, then requested a second withdrawal later and it has been 25 days so far... every time we call they come up with another lie for the delay... basically it has been like this with them for years. At times they take 5 to 7 days to fulfill transfer of money into our bank account... but that is rare with them. Although we have tried to give them the benefit of the doubt the sad bottom line is: they are not honest.

I kept contacting SolidTrustPay to fix it so that I could log in, and they told me they solved the problem, and yet I couldn't log in. Once I replied to their email and it went through, but twice I replied and my email bounced back - it wears me out to keep asking for help and nothing gets fixed. They offer for you to rate tickets, but you can only rate them if you can log in.

I also asked them to fix their Help Centre link, because it's an untrusted connection. They said "Ticket Resolved" and nothing changed. I expect a little more credibility from a site that deals with finances. I decided if I couldn't trust them
to fix technical issues I couldn't trust them with money, either. At least they removed my account (or so they say).

I have requested a check withdrawal and its been two weeks yet it is still just pending. I called the number and had to leave a message during office hours. I received a call back a couple days later saying that it should go through by the end of the week and it is still pending. The process of receiving a payment was easy but getting my money is a real pain, it is still pending and its been far too long.

I opened an account at SolidTrustPay to pay a Fraudulent Company Profit-clicking which just vanished. Now I am requesting the remaining funds left at Solid Trust Pay and it has been a nightmare. I have been working with a customer service name Andrew but over a week, the problem still not resolved.

I have had no problems with this site. It has worked for what i need it for. There will always be people who have problems. It can happen on any site, even paypal.

all friends post the comments all frind fwd this msg that stp is scame my account was suspend without any reason my user ghumen

must fwd msg dont trust stp

i hait this system
i hait his management

we are all close the account stp

my all team requested 500 people disable the accout stp

my today loss 2500 dollar the company send my withdrawl but not received on it my account suspend

i always follow the rule of stp if any one give the proof reason my account was block

thanks all friends post the msg in the world level every team that dont belive stp this processor same like LR so close all accounts today and post the msg in every one about stp scame

thanks

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SolidTrust P. [SolidTrustPay Rep] Please Contact Customer Service to discuss the issues you are currently having . To speak with support please contact the support department by submitting a ticket or You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone: 1-877-801-1777 OR 1-888-338-1119
International phone: 1-705-731-0908
Please submit Ticket here http://support.solidtrustpay.com/new_ticket.aspx?cid=15590
Thanks and Have a great day

10/7/13

I have my Solid Trust Pay account a few months, before I did not have this problem, but now I have the following problem: When I try to transfer money out of my account, STP willn´t let me transfer the amount I want and forcing me to change the amount to less for left an amount in the account STP. I think that's fair to force me to stay one part of my money in Solid Trust Pay account. Is this legal?

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SolidTrust P. [SolidTrustPay Rep] We are sorry to hear you're having technical issues. Please contact Customer service for assistance . To speak with support please contact the support department by submitting a ticket or You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone: 1-877-801-1777 OR 1-888-338-1119
International phone: 1-705-731-0908
Please submit Ticket here http://support.solidtrustpay.com/new_ticket.aspx?cid=15590
Thanks and Have a great day.

10/7/13

As everyone else. Seems impossible to withdraw my money....

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SolidTrust P. [SolidTrustPay Rep] SolidTrust Pay Offers Multiple ways to withdraw your funds. I have included some options as well as time lines ACH/EFT/Direct Bank Transfer = 3 to 5 business days depending on priority option requested (not counting the day of request)

Bank Wire = 4 to 6 business days

your personal VISA Card = 3 to 5 business days depending on priority option requested

STPayroll Cards = 1 to 3 business days depending on priority option requested (not counting the day of request)

Cheque = up to 21 calendar days (you must allow time for processing and mail delivery)

9/16/13

Terrible website with bugs, which doesn't function as it should. Customer service is ridiculous too. No tel number, or email. Do not use their service unless you have too. then forget withdrawing your fund back to your account, as that is almost impossible.

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SolidTrust P. [SolidTrustPay Rep] All of our contact information is located at the bottom of every page under the link " contact us"

9/16/13

No customer care. Rude ed incompetent people working there. Just fews word :unqualified and unable unprofessional. Long time waiting to get money!

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SolidTrust P. [SolidTrustPay Rep] I would like to apologize for any issues you have had . Please contact our customer support http://support.solidtrustpay.com/new_ticket.aspx?cid=15590 .

9/16/13

I regret using STP!!! I withdrew 500 USD October 2012 and up to today, (Feb 2013) I have still not gotten the money. I have sent numerous emails and the only time i got a reply (after waiting for weeks) is when they told me to send another email to another address...then i had to wait for another long long time...as at now, their phone numbers which are listed on BBB website are not going through either so i cant even call them. Am terribly disappointed,and mad...am not sure if i will ever get the money but am still hoping for the best while preparing for the worst...my advice? USE STP AT YOUR OWN RISK!!!

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SolidTrust P. [SolidTrustPay Rep] Please contact us at your earliest convenience to solve this issue http://support.solidtrustpay.com/new_ticket.aspx?cid=15590 .

9/16/13

Great payment processor for online payments. As an exchanger for STP would recommned e-forexgold.com

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SolidTrust P. [SolidTrustPay Rep] Thank you so much for your Review. At SolidTrust Pay , We are always looking to improve our services. I will pass on that information to our exchanges department! Thank you again :)

9/16/13

This sucks . It did not reply my mail and did not verifies me.my username is can't tell.Do not open account on solidtrustpay and do not loose your money

HORRIBLE Company! No responses to emails, calls nothing...

Their FAQs has the following:
"Verified Members can withdraw any amount of funds in their STPay account right on to any VISA credit card that they own! Here are the instructions:

1) add your card info to your MY BANKS & CARDS area. Ensure that you send in our authorization form.

2) do a small incoming deposit of $2 to $5 via your MY MONEY area and wait 2 - 24 hours for it to clear."

Of course if you do it they charge you for the deposit and still don't verify your card so you have no way of getting your money. This is a bold face lie just to earn the deposit transaction fee!

solidtrustpay.com live support always offline, their phone number always busy, not response from email and the only time I can hear the phone ring was after hours. I request about 4k with draw from solidtrustpay.com to my account more than 2 weeks ago and haven't seen my funds yet.

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SolidTrust P. [SolidTrustPay Rep] You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone: 1-877-801-1777 OR 1-888-338-1119
International phone: 1-705-731-0908
Live support is available during the same hours above.If you are not available during these hours, Please submit a ticket regarding your issue . Thank you http://support.solidtrustpay.com/new_ticket.aspx?cid=15590

9/16/13

Solid Trust Pay has been taking care of my account for 5 years and they are great. The negative post above has the wrong email which is why their email bounced back. Also, Solid Trust Pay is only a payment processor and not connected to any other online program or site. So if someone had a bad experience shopping online they must need to call Solid Trust who will help them get a refund.

I love SolidTrustPay- they have the best phone support than any other processor out there, and I have used the stpvisa@solidtrustpay and it does work, and have refunds sent back to me without any issues. Not sure what this other person problems are but it not SolidTrust.