SolidTrustPay Reviews Summary
SolidTrustPay has a rating of 2.3 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. SolidTrustPay ranks 9th among Money Transfer sites.
I advice you to stay away if you are trying to invest you hard earned money.
I learnt the hard way but it is all laughter and goosebumps now. Could have been in a mess if not for Astrarecovery. Cc.
I've been using SolidTrust Pay for more than a year now and I have been extremely pleased with their service. Their fees and reasonable and transactions are processed in a timely manner.
Always good customer service and a lot of things you can do like easy ways to withdraw and send money. Also a good way to bring your bitcoin from online and into your bank.
BEWARE! Solid Trust Pay is a conartist, outright scammer! I lost $1200 in my account that had been frozen for invalid, ridiculous reason. They blamed me for using a stolen credit card which I did not commit and worst thing, they can't prove it at all. I've made several appeals to the management but to no avail. If you don't believe me, I can you show all the proofs. STAY AWAY from this scumbag!
I signed up with SolidTrust Pay about 6 months ago because I began using a service that I had no other payment options for. I jumped through all of the hoops to become bank verified. Then, when it came time for me to withdraw money to my bank account that option is no longer available to any customers outside of Canada. I now have to pay $30 for their "TrustCard" or pay fees to withdraw through bitcoin (which then takes 3 or more days to verify and process). This is a company that will "fee" you to a zero balance. Their "Customer Support" should be renamed "Customer Compliance". I recommend staying as far away from Solid Fee Pay as possible.
Hello Kim,
Please accept our apologies for confusion regarding our bank account withdrawal options. Unfortunately, that withdrawal method is not currently available in all countries that we service. In addition, our fees and withdrawal methods are clearly outlined in your account details and our customer service representatives are always available via LiveChat, email and support ticket should you have a question about your account or our fees.
SolidTrust Pay
They charge $39 for Credit Cart Payment accepting $15 for micro payments.
Deducts 25% if payment is not verified.
$5 fees per $20 payment.
We spent around $100 to get a working account and ROI was $60 on $160 total transaction.
NO SandBox mode.
Difficult to Integrate
They stole my money after 18 month of inactivity of my account without even a notification by email. 300 $ stolen, this company is scam!
Here is the transcript of the illegal deduction of money from my account.
Aleksandar
Chatted
Today 18:43 (10 mins ago)
April
18:43
Hello! How may I help you today?
Aleksandar
18:44
Hello April
You did not disclosed based on what legal term are you deducting money from my account
18:45
So basically you are deducting from MY MONEY illegally
18:46
Is that correct?
April
18:46
Please know, we did warn you, and this has already been explained to you.
You may review this ticket Id WWB-UAGME-405 dated on May 16th.
You can review this upon logging in your Support Account, clicking on My Tickets. You can locate the ticket ID under each Support Ticket or LiveChat submitted.
You may speak with your lawyer regarding legal terms for the 2 euro deducted from your account.
Aleksandar
18:48
Ok I take your answer as a confession that you are aware that your company is illegally deducting money from my balance
18:49
This will be publicly disclosed
18:50
April just admitted that a company does not have legal right to deduct this imaginary fee from my account
Thank you April
Recently I started CC processing with this idiots and criminals. First, they took me on my 480$ transaction form a customer 100$ than without no explanation they took as a reserve 150 EUR! I decided to quit processing with them and then the nightmare begins. Guys put on hold my 150 EUR for six months! To protect me against chargebacks, and they already have an email confirmation from my client of the transaction (for this confirmation by the way they asked him to send his CC details over email). Imagine my embarrassment, the client never in his life has received this kind of request for confirmation and the details to be sent by email, while they already have that details when he was buying my services!
Here is the chat transcript with their rude support and totally unprofessional.
noreply@stpay.info
To: Aleksandar
May 17 at 3:55 PM
Chat transcript from date 05/17/2018
Autumn (14:46:27): Hello! How may I help you today?
Aleksandar (14:47:03): Why is no one from your merchant department answering my emails
Autumn (14:47:19): You've been replied to. We are not going to provide you with the same replies daily.
Autumn (14:47:30): You are aware of our requirements and procedures.
Aleksandar (14:47:36): I have sent a new request
Aleksandar (14:47:48): And I am waiting for a reply
Aleksandar (14:47:58): Do tell them to reply to me
Autumn (14:48:06): You have made the exact same request you've been making.
Autumn (14:48:12): You've been replied to.
Aleksandar (14:48:13): I was not aware of your requirements
Autumn (14:48:22): That is false.
Autumn (14:48:34): There is nothing further to discuss regarding this matter.
Aleksandar (14:49:01): Be so kind and inform them to reply to my email
Autumn (14:49:16): You were also advised yesterday that if you contacted via live chat or ticket again regarding this matter, you would receive an excessive support fee applied to your account.
Autumn (14:49:25): Your e-mails were replied to.
Autumn (14:49:32): There is no further information to provide you with.
Aleksandar (14:49:37): Really excessive support fee
Autumn (14:49:43): You are sending the same request repeatedly.
Aleksandar (14:49:46): Where is that in your rules?
Autumn (14:49:50): Yes. You have been answered.]
Autumn (14:50:10): You not liking the reply does not justify you continuing to contact us.
Aleksandar (14:50:20): I will send them untill you don't reply to me adn release my funds
Autumn (14:51:11): There will be a $2 charge for all further chats / tickets received regarding this matter.
Aleksandar (14:51:14): I am waiting for the clarification of the issue I have with your merchant department
Aleksandar (14:51:28): Based on what will you charge it
Autumn (14:51:29): You've been given clarification.
Aleksandar (14:51:41): Send me based on what you can charge it
Aleksandar (14:51:49): where are your rules
Autumn (14:52:00): As your questions have been replied to, I must end this chat. You may review your previous chats and e-mails if you need further clarification.
STP has always fulfilled their mission with consistent attention to my issues, so I believe there is no doubt my experience with STP is mirrored by others.
Best Allan Ferguson
Solid Trust has done me good since joining 5 months now. Customer service is fast and reliably helpful.
Found no problem ever since joining
Hi Folks,
I cant say anything but good things about Solid Trust Pay, and the name speaks for itself, such as SOLID TRUST and the owner of the Company Stella, she is a very honest, and down to earth person, and she runs a good reliable, and honest Business, and i would not deal with anyone else on this planet Earth.
As far as Stella's Support Staff goes, they are excellent, and give excellent service in a very Curtisous way, and i take my hat off to them all, so Folks, if you want the best, just deal with the best... STP
Best Regards,
David
Hi David,
Thank you so much for the kind words!
Not sure why my acct was suspended and now cannot get back into acct. I clicked on a
Chat link today and it gave a new url to get to chat.
When I clicked on there was nothing about a chat, just there regular sign in page
Which does not work when suspended. All this time wasted and still cannot put money
Into stp or chat.
Hello Al,
We apologize for the delay in our response here.
While we have already been in contact with you, re-enabled your account and provided instructions for how to proceed, we still wanted to leave this message here to clear the record.
We understand that you made an effort to contact us on live chat, but were unsuccessful. This has been determined to be a browser-related issue on your end, as our live chat services have been stable and VJ, the customer support associate that you were speaking with, was able to confirm that nothing went wrong on our end in the chat window.
Your account was suspended as a security feature because you entered an incorrect secondary password multiple times.
Our do-not-reply email was intended to bring you back to our customer support page with chat/ticket options so that we could assist you with your account. When you returned to our support page (on Monday, Sept 4), our customer support offices were closed for Labour Day (indicated on our blog and social media). That's why you were unable to connect with us that day.
To clarify -- the link we sent you to was not our standard sign-in page, but rather our Customer Support account sign-in page, which is not subject to suspensions. We apologize for the confusion.
When trying to use the chat after a few words it stopped working, tried several times
And was in a hurry to deposit some money, they put my acct in suspension because
I apparently did not understand a question on a form. To top matters off they send
A donotreplyemail, so could not get to bottom of problem.
Today I cannot log on my STP account?.
When I click log on they appear their notice:
" We're sorry, but something went wrong."
So, what does it means?
Lhgchau
Hello LeMinh,
We are sorry that we took so long to respond to your question. In the future, please use our support site at https://support.solidtrustpay.com/ for much faster assistance.
The reason you were unable to log in that day was because our main website was undergoing maintenance. Follow our blog at http://blog.solidtrustpay.com/ and our Facebook page at https://www.facebook.com/SolidTrust/ for up-to-the-minute announcements about maintenance and special events!
I am really unhappy with STP because the withdrawal function to my STPay card is unavailable over 2 months now. I talked to the customer service several times and got the same answer that they are working on this issue and I can use all other withdrawal methods instead. BUT I do not want to use any other method that is why I bought this card which is recommended by STP for the lowest fees. I really want to make a formal complaint but I did not get any information about any Authority who I could turn to. Any advise would be very much appreciated. Thank you.
Hello Csilla,
We apologize for recent issues and delays with our international card. We understand your frustration at this time and we take full responsibility for the issue.
We urge you to contact our customer support team via live chat or ticket at https://support.solidtrustpay.com/ from your support account so that we may attempt to rectify the problem.
I have requested a withdrawal to my Stp international Debit card, its now three days, it says something went wrong and it has assigned a tracking number? No solutions yet
Hello Mark,
We are sorry that you have had this experience.
Without more information about your account or transaction, it is hard to say what might have went wrong.
We urge you to contact our customer support team at support.solidtrustpay.com or reach out to us on Facebook to have this issue taken care of immediately.
Basically I lost [ $8,000] because the guy I sent the funds to didn't have a business account. NOT because the guy scammed anybody, NOT because he was doing anything illegal, but because he didn't upgrade his account up to business level so they froze his account & NEVER returned our funds back to us. So we all got punished because of his mistake. Tried for over 2 years & still never got any of my funds back. I still use them on occasion ONLY because 1 of the online programs I am apart of list them as 1 of the accepted pay processors.
[ Word Of Caution] NEVER transfer a large amount of funds to somebody you're not 100% sure has upgraded to a business account or otherwise you strongly risk losing your money forever.
Hello John,
We are deeply sorry to hear about this experience. Based on the story you have told, we should be able to investigate the incident and return the funds to your account. However, without an account username or any further information, there is little more response we can provide here.
We strongly urge you to contact our customer support team at www.stpay.info to have this issue reviewed immediately.
I have been with STP abt 3 months now and have no problems so far also I have reffered abt 5 persons in STP and they are also have a trouble free service so far
STP is one of the better processors for customer support and stuff you can do like a lot of withdraw options and easy to send money
Thanks Ghazi,
We appreciate your feedback!
I use STP for years to send and pay and recieve always get it on time unless just have to contact customer service for help
Thank you Logan,
We appreciate your feedback!
I like STP and I am one of the original accounts ever opened with them.
They are honest and trustworthy in my opinion.
Any issues I have had have always been taken care of properly.
The only issue I have is their poor support system.
For regular support the delay is often too long or needs to be passed on.
I have had 10s of thousands of dollars go through STP and have no issue trusting them with my funds.
Regards
Mike
Hello Mike,
Thanks for your feedback, we really appreciate it!
We have sent you an internal message on your merchant account to say thanks, but also to what we could do to improve our support system for you.
About the Business
SolidTrust Pay - Online Payment Processor and E-Wallet Provider "Your Money, Your Way!" STP Support can be found here: http://support.solidtrustpay.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
At SolidTrust Pay, we pride ourselves on providing excellent service. That is why all allegations concerning missing member funds are subject to a detailed investigation by our verification and fraud departments. Repeated attempts have been made to contact this user to confirm their account details. Regrettably, no response has been received.
In some circumstances, members who have engaged in criminal activities or who have violated SolidTrust Pay's user agreement may have their funds forfeited to external authorities. All pertinent account information will be shared with the appropriate investigating parties and you will be notified about the forfeiture.
Our customer service department is always available should you require assistance or need additional information. Please visit www.solidtrustpay.com/support to speak to one of our representatives. You may also choose to review our user agreement at www.solidtrustpay.com/documents/STPay_User_Agreement.pdf
SolidTrust Pay