• SmartBargains.com

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Overview

SmartBargains.com has a rating of 2.06 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmartBargains.com most frequently mention customer service problems. SmartBargains.com ranks 675th among Discount Shopping sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate SmartBargains.com?
Top Positive Review

“I am thrilled with my glasses and shipping!”

Amy E.
2/17/16

I ordered Tom Ford glasses off SmartBargains.com and paid less than half the price they were in the store. I was so nervous by the reviews I read that shipping would be delayed but thankfully my fear was unfounded and they came in 72 hrs. So happy and will shop here again!

Top Critical Review

“Never got it”

Lakie J.
9/17/20

Ordered a plant through Amazon in June still haven't got it. It says running late and it says its been shipped help

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user lindab424
1 review
7 helpful votes
December 15th, 2017

The site comes up. I click on something that's pictured. I get a response that says there are no items that match my "search" and says further that I might like the following items, but nothing is shown. This is not the first time this has happened on this site. When I click on the "Contact" option, but there is no e-mail option.

I have used this site in the past without problems. I guess I'm going to have to shop elsewhere.

Thumbnail of user thaiso
2 reviews
5 helpful votes
March 24th, 2017

I made a purchase on black friday and still didn't get my order and they never answer the customer service line incredible bad...

Thumbnail of user leslief93
2 reviews
3 helpful votes
November 3rd, 2018

I am unable to see anything on the page. I have attempted to use the site on several different days and get nothing.

Thumbnail of user amye27
1 review
1 helpful vote
February 17th, 2016

I ordered Tom Ford glasses off SmartBargains.com and paid less than half the price they were in the store. I was so nervous by the reviews I read that shipping would be delayed but thankfully my fear was unfounded and they came in 72 hrs. So happy and will shop here again!

Thumbnail of user glennt10
1 review
5 helpful votes
May 19th, 2014

This company has been lacking in every aspect of an order where I purchased two watches. They have lied to me about when they received my returns, and their site will not let me finish typing in my complaint. I cannot log into my new account, even when I use the password that reset sends to my e mail which is my Userid. Ther problem is not on my end,. They are closed at four central time, and I am not asble to reach their customer service eves. Or weekends

Thumbnail of user margaretm46
1 review
5 helpful votes
May 31st, 2014

Smart Bargains has authentic designer sunglasses, watches, handbags, jewelry and more! They have a stellar selection. Their prices are great - an average of 30% off MSRP and they don't charge for shipping as long as the order is over $49.99.

Thumbnail of user bettyr15
3 reviews
2 helpful votes
December 29th, 2015

Placed an order, waited for confirmation; none appeared. Called 888# was on hold for over 1 hour, no exaggerations; one complete hour before I hung up. I timed it because I had them on hold and was doing other things on computer. NEVER got a confirmation. Finally reached a c/s rep today (kind of snippy) no, very snippy. Said order had shipped. I had actually ordered same//similiar item from Amazon after no anything from SmartBargains. Could not even find my order on SB website. When I tried it said they had no record of my email address So that's the first and last time I ever use their website EVER

Thumbnail of user brendat7
17 reviews
54 helpful votes
June 8th, 2015

I shop through Ebates and Smartbargains advertise that they payback 6-8%. Ordered a bed in a bag and "they" had it on sale. When I inquired about the payback, Ebates said that Smartbargains said I used a coupon and therefore, will not receive any payback. I DID NOT use a coupon with them. This site uses Ebates falsely advertising a big payback. They are off my list of shopping.

Thumbnail of user didlod
2 reviews
15 helpful votes
October 9th, 2014

www.smartbargains and www.WorldofWatches.com same thing - it's a SCAM. They both advertising same popular Items for low prices. Don't waste your time because you won't receive the Item you've ordered except email within a week that "Due to high demand, this item is no longer in stock. We value your time and sincerely apologize for any inconvenience. As an accommodation we would like to convey to you the opportunity to have a 5% discount off of your next purchase with us bla bla bla". I did it several times on both websites to make sure it's a same company that works for temporary holding your money for their needs.

Time is money!

Tip for consumers:
When product on SmartBargains.com is IN STOCK and you place the order be aware - YOU'LL NEVER RECEIVE YOUR ITEM. You will need to cal to your credit card company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janicea6
1 review
3 helpful votes
October 28th, 2014

Very poor quality. The ears did not even look like ears and it came to me broken-cheap plastic. The suit too was very cheap and the velcro kept coming undone. Not happy with it at all. Buy another from hyshous e.com. It is extremely flattering and very beautiful quality. You can't believe the price I paid.

Thumbnail of user nancyb10
3 reviews
1 helpful vote
July 11th, 2011

Great website. Fast shipping and never had a problem getting exactly what I ordered. Take advantage of the free shipping offers!

Thumbnail of user kellyf11
1 review
4 helpful votes
February 3rd, 2014

I ordered a set of pet stairs from SmartBargains.com. They were rated for dogs up to 80 lbs, and my dog weighs 20 lbs. The wood on the stairs snapped during normal use less than two weeks after purchase and almost injured by dog. I was on hold with customer service for almost an hour, after which they asked me to send them photos of the stairs. I didn't hear anything back for two days, after which they told me to contact the manufacturer. They won't provide me with the manufacturer's contact information (it's not available anywhere online) and won't give me a refund for a defective product that I purchased from them. Hold time on their customer service line is terrible and they are totally unwilling to stand behind their products.

Thumbnail of user michaelm203
3 reviews
6 helpful votes
August 14th, 2014

The customer service is awful at this place. I bought a King Size comforter that supposedly came with 12 pieces. The comforter was in OK condition as well as the other pieces, but the sheets were for a full size bed and are completely useless.

I sent a quick email requesting a replacement and they responded back requesting my number. After breezing through their email a second time after they failed to contact me, I realized they wanted my phone number not my order number.

It has been weeks and they still haven't got back to me with a solution. If you expect to do a majority of your business online, you have to be responsive to your customers.

This issue could have easily been taken care of with replacement sheets or at least a credit. I wouldn't buy anything from this lackluster business in the future. You shouldn't either.

Thumbnail of user lakiej
1 review
0 helpful votes
September 17th, 2020

Ordered a plant through Amazon in June still haven't got it. It says running late and it says its been shipped help

Thumbnail of user caneshag
4 reviews
18 helpful votes
November 10th, 2010

Ok. I bought a Kenneth Cole coat and some random italian leather gloves here a couple of years ago, and they were nice. I got compliments on them. My biggest complaint with them now is that they don't tell you that things are sold out until you click on it. Searching for a cute dress? Click on it, and suddenly you see a message saying that they no longer have it. Happens over and over again. A big disappointment. This doesn't motivate me to buy if each dress available is more expensive and uglier than the one I was trying to get. I mean, come on. Seriously?

Thumbnail of user joannen
76 reviews
293 helpful votes
July 28th, 2011

This site sells designer brand products that include women and men's apparel, jewelry, watches, home furnishings, bedding, shoes... They have some great sales and sell out quickly on some of their items... I have purchased boots and handbags from this site. Shipping is $9.95 for most items unless they are offering free shipping. No problems with ordering from this site. But... I don't know if anyone ese has noticed that when they offer free shipping, you save $9.95-when free shipping is not offered they offer a percentage off the product instead and it comes to about the same discount... sooo there are really no deals here when they use these ploys to reel you in-just something I noticed... either way you end up saving about $10.

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About the business

Shop SmartBargains for Designer Sunglasses, Watches, Handbags, Jewelry, Home Decor, Furniture, Bedding, Bath, Pet Products and Toys at unbeatable low prices.

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2.1
16 reviews
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