I should also say shop.ca has pretty good/friendly customer service. (in 41 reviews)
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I purchased an electronics item which has a 180 day return policy on their website. They refuse to give me a refund on the defect product after 38 days saying that it was only (a) a 30 day return window and (b) the 180 days refers to new-condition, still in packaging items. Who, I ask, makes a purchase and after 175 days decides to return it without ever using it. They advertise a good return policy but there is so much fine print that you will undoubtedly be stuck with whatever you buy from them.
I was lied to and the return policy is way too complicated for me to even bother.
They had this allegedly good discount on a cable I needed for my computer to transfer stuff/data. I previously ordered the same kind of cable at a cheaper price ( 3 times lower than shop dot ca ) After a while of waiting for my previous order from another website that never came I decided to order the same cable (different brand - so I thought) at Shop dot ca because it was on special claiming that the cable used to cost 75$ and was now at 25$. Since the previous website is from China and Shop dot ca from Canada ,I jumped on the occasion to make sure I finally get the cable. 3 days after my order the cable came
( bravo that was fast) HOWEVER the cable came in a freaking Ziploc bag and the brand is a knockoff of the same cable I previously ordered for cheaper. There is no way in hell the cable from Shop dot ca cost 75$ NO WAY! 2 days after receiving their overpriced cable, I received the previous order from the previous website (china).....
.Not only was the cable 10$ (with shipping ) it also came in his original package and the brand of the cable is actually the original brand NOT A KNOCKOFF!
What a shame! I overpaid for something not worth the price! Why lie about something. I knew the offer was too good to be true but god damned I was at least expecting another brand - not a knockoff and something actually worth 75$....its not even worth the almost 30$ (with tax) I paid!
I bought a pair of shoes from shop.ca recently. The delivery, return policy, customer service were all so annoying and disappointing that I won't shop at shop.ca anymore.
First of all, it took 14 days to deliver the shoes. After I found that they are small, I decided to change them for a bigger size. But, since I had bought them on sales, the customer service told me that you have to pay for the full price. After sending multiple emails and waiting for a week to hear back from them (I had to communicate through email since they never answer phone calls, it seems there is no actuall office or a person to answer the calls), the customer service finally accepted that I can change for a bigger size for the same price I bought the first pair.
Since the service was so frustrating, I decided to return the shoes and asked for refund. When I asked for refund, they first said that they will give me store credit, not any refund. Then again after multiple emails, they accepted to do the refund.
However, they never refunded the whole price I paid for the shoes. I used a coupon of $50 to buy the shoes, besides the money I paid by credit card. They refunded the money, but they did not return my coupon back (stores usually give store credit, when you return an item, for the coupon you use) and they said that your coupon is expired a couple of days ago.
The process of delivery and returne of these shoes took 40 days!!!!!!!! With such a long delivery and frustrating return policy any coupon will expire for sure!!!
Shop.ca refuse to honor the mistake they made. I ordered an OGIO Newt 15 In. Laptop Backpack in Dark Static on the shop.ca a few weeks ago for a discounted price. Shop.ca realize it is an error on their site, so instead of honoring the deal by shipping the backpack, they just shipped a tablet messenger bag to me. if you complaint and request for the company to delivery the correct item, they will just tell you they are out of stock!!!
I got the $50 TD card bonus for Shop.ca back in November. I ordered a small food scale and it was defective. So I returned it on Dec 9 and was told by the customer service that I would get a credit. Called a few times, was assured the same but I didn't see no credit. I was out of town in early Jan and called again when I returned in mid Jan. The CS told me that TD offer ended Dec 31. WHAT??? What has that to do with the offer end? I returned the defective (mind you, it's DEFECTIVE) merchandise back in early Dec and was assured that there would be a credit. After much complaining, I was told that Shop.ca would give me an exception for the $50. They really go the extra mile to anger and frustrate their customers when it's so crystal obvious that it's their fault.
By the way, if the above is not a scam, the fact that they grossly jack up the prices is definitely one. Everything is way more expensive than regular prices out there. That's why it took me so long to find even one item to purchase!
Got the TD credit card $50 bonus credit for SHOP.ca. Bought 2 items, one of them is out of stock, and they refused to refund the full amount as store credit. Only giving me $1.44. Ridiculous! There are lots of shopping website out there. Why pay for such a negative experience? Shop around first. They charge higher, but with poor service and slow shipping. I bought a belt that they charged $25, but their supplier (merchant partner) even put a price tag in the package saying it actually selling it for $9.99.
Tip for consumers: If you're buying something from SHOP.ca, the only i can say is good luck.Ask Sam about SHOP.CA
Most of the products on this website are over priced. I made the mistake of ordering from them and my order has been processing for a week. I've sent two inquiries through their site to find out when the order will ship and have received no responses. How is this place still in business when Amazon 10 times more efficient? Never again. If I don't hear from them in the next 24 hours, I'm calling my credit card company and cancelling the payment.
I ordered a small guitar in for a Christmas gift. Order was placed November 30, wasn't shipped until December 17, expected delivery is December 30. So much for a Christmas gift, and with all the poor reviews on returns I'm not even going there! This is my first experience with shop.ca
I would stick with other sites.
I received a defective Actifry and have been trying for a week to return it. They have washed their hands of this and have told me I have to deal with the supplier. I only want to return this expensive item and don`t want it replaced or repaired since I no longer have faith in the brand. I paid for a new item and certainly don`t want refurbished item bacl. If I had bought this at a local store I could have easily returned it. This is not the case with this website. They wash their hands of you. What a head-ache. I wish I had never purchased from this website.
Ordered a guitar amp for a birthday gift back on October 27th. November 17th and still no idea when it will arrive. Emailed them and get nice apologetic replies but no results. used my intro discount but will never use them again.
Update: I did finally get an amp. I think it was few weeks later. The support staff was very apologetic and said it was the supplier and I finally agreed on a floor model for a slightly reduced price. ( the unit was fine and is a good product) . Still, it was for a birthday and was way overdue when they had said it was in stock.
(They pay Google to promote these ads to reel you into their website)
They advertise a good deal on a Yamaha keyboard piano so I ordered it.
They send me a cheaper model. I tell them, they say return it for a refund their website was a mistake. After reading other peoples complaints I decide not to take a chance shipping it back and maybe it gets damaged and then I would be without the keyboard and the refund.
Shop.ca is only good if you have a $50 off coupon which I did, so it was still a good deal.
Customer service and shipping was fast.
Tip for consumers: Get a $50 off couponAsk Joe about SHOP.CA
Guy this website is only good if you know how to use it.
Do not shop until you can find a good coupon. I'll tell you what I did.
I wanted to get some headphones and saw that Audio technica m50x is usually 240 but was on sale for 199, and I found a coupon that gives 60 dollars of credit for items above 175 dollars. I ended up paying about 160 tax included. + free shipping.
That price beats everywhere i searched.
Use these coupons I also picked graphic cards from here and guess what I had 60 dollars off of 180 dollar graphic cards as well. I ve worked at retail before and the store does not make money on computer parts and usually when things are on sale they cannot take additional dollars off because store will lose money on it.
All in all, take advantage of sales and coupons and you will get the best deal in canada. For sure!
One month to receive an outdoor furniture set that was supposed to arrive in 5 days.
Another month to have someone pick it up as the set was damaged.
Endless, and I mean endless frustrating hours on the phone struggling to get the arrangements made.
The Shop.ca staff did their best, and I thank them for their efforts, but their hands are tied as all arrangements must be made through the distributor.
Shop.ca is merely the middleman, with no authority or ability to make anything happen should something go wrong.
So I made my first purchase with Shop.ca after finding a discount coupon on the web. I bought a Blu-Ray TV Series Box set Tuesday morning (7AM) and received it today Wednesday (10:30AM). Other reviewers stated customer support or order issues. My order was packaged perfectly and correctly. I am glad I didn't cancel my order after reading all of those negative reviews!
I have ordered multiple items from other sites, and have not received one single problem.
Shop.ca has been one of the worst experiences I have encountered and I would avoid them if I were you, unfortunately I did not check the reviews that would of steered me away.
I ordered two pairs of converse size 9 and a half. I received two pairs of size 7's. I received one pair two weeks prior to receiving the other pair and I gave it a try. It was a little bit of grass stain on it but I wanted to return it because I could feel it was too small when I was walking outside.
I just got an email today that they declined my return because of damage. They could of washed the shoe but regardless they made the stupid error, of which, I have never experienced before. If this place was any good I would of been able to keep the size 7 and be shipped the right size.
Awful place, avoid this place even if cost seem to save you $20. It is truly not worth the hassle that will likely occur making a purchase from www.shop.ca
Worst customer service ever! I purchased a set of kitchen pots and pans and it took forever for it to arrive. Upon calling to inquire about the status I was put on hold of course.... but it was about an hour long hold. I thought my cell phone was going to run out of battery but I didn't want to hang up since I was in queue and didn't want to lose my place. I was told it was in transit but after a week with no updates or email delivery confirmation I had to call again. The product arrived almost a month later. Very frustrating customer service, will not be doing business with them again.
I am a first time customer of Shop.ca. I must admit I was hesitant to order as there were so many negative reviews. That said - those reviews do not reflect my experience at all. I purchased an infant travel system (car seat & stroller) and could not be happier. It was more than half off the price I was going to pay at other locations, purchase process was easy & efficient, system arrived in a timely manner and product is exactly what I expected it to be. I would absolutely order from them again.
After reading all these negative reviews, I was hesitant to order from Shop.ca. I ordered a pair of shoes on Friday, May 15th, and I already received them today (Tuesday, May 19th) in perfect condition, even with yesterday being a holiday and everything. The package was also easy to track with Canada Post. They stayed true to their 3 day shipping - I live in Ontario just FYI. Not only is the website is easy to navigate, but it offers a variety of products for great prices. I would absolutely order from them again!
With so many negative reviews I feel obligated to share my simple, positive experience. I ordered a pair of shoes on a Monday evening, got the confirmation they had shipped the next day and received them about noon on Thursday of the same week. Would definately buy from here again.
DONT BUY FROM THESE CLOWNS. I am not one to harp or go on these things but needs to be said. Their business practices are shady at best and customer service friendly yes/ helpful NO. Tell you one thing and then say well you should have read the fine print and policies before you ordered. Sorry about your luck but you are out of the 3 days return. Well one product I didnt even receive for almost 3 weeks after ordering. NICE. Anyway SAY AWAY FROM this company and will be happy to see them out of business.
There is a reason why there are so many negative reviews about Shop.ca, simply put, the customer service is beyond atrocious. I, like many others were lured in with deep discounts, free shipping and easy, free returns. But for myself, what started out easy, quickly turned into a nightmare. The item I purchased was unused by myself, still in original packaging, just had a change of heart. It happens. Their promise of easy returns put me at ease. Once you have contacted a rep with your request, they will send you an email with a prepaid label. I carefully packed everything up, pasted that label and off it went to the post office. This is where the easy part ends.
Because Shop.ca uses merchant partners and don't stock most, if any, of the items they sell, your return gets sent back to the vendor from where it came from. Herein lies the problem: depending on the item(s) you bought and how efficient that merchant partner is, you are in for a potentially long wait.
The "customer service" reps at Shop.ca essentially have no authority to make changes nor have any real information on the item(s) until the vendor approves the return or exchange. What little info they get, they pass to you. Only by being persistent with emails and phone calls will you get a result, as none of the 3 different reps I spoke to seem intent on resolving issues with any sort of urgency.
In the end, I received my refund, well past the advertised time frame and far from the "easy returns" I was led to believe. It could have stretched longer than that had I not insisted on my money back.
Bottom line, you will save with discounts and incentives, but hope you never have to use Shop.ca's "customer service".
Love the site. Order was easy to track and arrived as scheduled! My only complaint is with the product. I ordered a 5 panel set of pictures that proved to be the most frustrating things to hang. The teeth on mounting bracket were so closely spaced that even a small nail would not fit in between. When the next panel was hung, we could not get it to line up by the space between each. If we got the spacing right, the branches wouldn't line up from panel to panel. We ended up removing all the picture hangers and just hung each on a nail by the wooden framing that the canvas was attached to. We just received some other pictures today and checked out the picture hanging brackets on them and they are just fine.
Im having a terrible experience with this website! I bought a soda stream machine for my husband for Christmas, and we received another one so we just sent it back to shop.ca. Now they are saying we damaged it and they sent us pictures which I can only assume are fakes because the ones they used show damage to the item!! They are accusing us of using it and trying to send it back when we never even unwrapped most of the parts! Horrible experience.!! We never even fully unwrapped the package inside the box and we got pictures back of a used machine!! Horrible!!! I would caution anyone using this site that their return policy is a hoax!
Update: After we threatened the people at SHOP.ca with legal action they finally agreed to give us our money back. We had to write countless emails and endure a lot of frustration. I will never shop there again.
Terrible customer service and shopping experience.
Excellent service. I was waiting for a Tascam CD200 cd player backordered from an online merchant for over two months and no other site had them in stock either due to supply issues. I took a chance and ordered from Shop.ca and called them on Saturday to see if they indeed had them in stock. The salesperson quickly offered to verify that their warehouse did have them and was courteous and cooperative indicating that if they did not have them in stock they would give me a refund on Monday so I would not have to wait again. He called me back within an hour and indicated that he communicated with the warehouse and they would be shipping the player in a few days. The player arrived on Tuesday, well within the indicated timeframe on their website which states that it "ships within seven days". It seems the company is improving their service and I am extremely satisfied with this experience/transaction. Great service even though many in previous reviews indicated otherwise. Thank-you!
I have only bought a few things at Shop.ca, but I have had a great experience each time. The customer service is fabulous, even when I had to return something. I would definitely shop here again.
Made a Christmas purchase of a present for my daughter. Successfully (I thought) used a Shop.ca incentive, along with a PayPal incentive on the purchase, AND BOTH CREDITS WERE LISTED ON MY ORDER SUMMARY, only to have PayPal take a different amount out of my bank account (only honoured one of the incentives). Both claim that once the first incentive was applied (the lower one), the second didn't qualify. Continued to suggest I read the 'Terms & Conditions'. Strange that Shop.ca obviously didn't understand them either, as both were applied in the summary of charges e-mailed to me after the transaction! 2+ weeks and numerous e-mails and calls with both, and still no resolution. Brutal Customer Service.
The worst on-line shopping site I have used. Issues from Paypal checkout to changing passwords to locking my account. Told to change browsers because "Internet Explorer doesn't work with our site"
Avoid the frustration and shop anywhere but here.
My first order arrive quickly with no issues, price was good with the coupon available at the time as well.
My 2nd order has been atrocious. Customer support has been useless. The only reason I'm ordering is because of the Paypal 40 off 99 offer that was sent, otherwise everything I'm ordering is cheaper elsewhere. Anywyas, the promo doesn't work. The shop.ca checkout doesn't work with the paypal promo as acknowledged by their support staff. You'd think they'd be on to fix it right away considering its the xmas holiday buying season. However they don't seem to care. They got the free publicity from Paypal already and are just now "accidently" refusing to honor it. Shady business, site has many glitches. Customer service sucks, and the prices are not that good unless you get a promo code.
Tip for consumers: Search around, there's other more reputable sites where most stuff is cheaper. Sometimes items that rarely go on sale are cheaper here with a coupon.Ask Michael about SHOP.CA
They don't ship when they say they will, and when I contacted them to cancel the order (cause the supplier hasn't even started to ship a full week AFTER expected arrival- which is 3 weeks after I paid them) I was told they had to contact the supplier to cancel the order and that I MIGHT get a cancellation confirmation OR I might have to wait for the item to arrive (whenever that might be) and then I'm welcome to return the merchandise for free. Ain't that nice. ABSOLUTE CRAP!
Note: Less than 10 minutes after this hit Twitter and Facebook I got an email promising that this will be taken care of swiftly.
I ordered a 55 inch tv which arrived broken in the box. No signs of abuse on the outside, but it had been dropped on its corner and separated the bezel from the screen. I did not take it out of the box, notified them and was told they would get right back to me with return instructions.
That was a week ago, no amount of emails get answers. I called VISA, and they are taking over in a few days.
Tip for consumers: Use a VISA card that guarantees your purchase. Otherwise you have no leverage at all. VISA is going to take them on if they have not replied in one more week.Ask WESLEY about SHOP.CA
My experience with SHOP.CA.
Ordered an item on Nov 29th, thinking way ahead for a Christmas gift, I used my PayPal account to pay for the item. Was charged for the item almost immediately. Item was listed a leaving Warehouse in 3 days. After ordering, the Order was listed as Supplier Processing.
After 2 ½ weeks with the order still listed as Supplier Processing, I thought I would ask what’s going on. So I used their Web Online Customer support submission form. Waited 4 days, and no response.
So I decided to now phone thinking this would be best way, you get to actually speak to someone and can results. Spoke to someone named Albert, he said that’s not right, I will contact the supplier and find out what’s happening. I asked, when should I get an answer, he said late today or early tomorrow. I waited till early afternoon and no response, so I phoned again, waited 20 minutes when the messages said, sorry we missed your call please leave a message and someone will call you back.
I couldn’t even stay on the line anymore, so I left a message. Waited a few hours, no call back, phoned again, and while on the phone this was the email I wrote:
I have been trying to get information on an Order I placed on Nov 29th. I have contacted you once via your website, with no response. I then contacted you via phone, waited on hold for over 45 mins, finally talked to Albert who said he would look into it, and get back to me as late as this morning. Tried to phone you again today waited on hold for 20 minutes and then was transferred to a option to only leave a message, I could no longer stay on the line. I left a message, and still no return call. I am currently on hold with you right now.
This is a Christmas gift and its still at Supplier processing, but on your site it states leaves warehouse in 3 days!.
My order number is: xxxxxxx
Am I going to get this before Christmas! I've paid for the product already.
Someone finally did answer the phone, I explained how I have been trying to get an answer to my question, am I going to see this item before Christmas. It’s now Dec. 17th. They indicated they see the same as I see online, the order is still saying Supplier Processing, I said can’t you do anything? They indicated they can’t do anything and the best thing to do is email email@example.com. I said I did, and I’m still waiting. She said she would also put in a request to find out more information.
The next day I get this as the response to my email:
Thank you for reaching out.
Sorry to hear you would like to cancel your order with us.
As this order is now in our merchant partner's hands, and processing, I'll have to reach out to them to make this request. When successful, you'll receive an cancellation email! In the event that your order has shipped, please reach back out when it arrives to initiate a Free Return.
James | partner, customer loyalty representative
My email in response:
Seriously!! WHERE IN MY EMAIL did I say I wanted to cancel the ORDER!!
I want the Product, BUT I WANT it by CHRISTMAS!!!..
If I don't hear back from you regarding if this product will be shipped and at my house by Christmas, I will be contacting PayPal to resolve a distribute with you. I will then also be contacting Head Office and filing a complaint with SHOP.CA. I expect an answer to my question by today at 3pm PST.
The next email I received about 2 hours later was one from PayPal indicated SHOP.CA has done a full refund.
I am done with this company. I have now been left with just a few days now to find a new gift.
Please lookup the reviews of this company. I’m not the first to report issues like this.
I ordered a blue plaid shirt and waiting over two weeks for it to be delivered, to make things worse, the shirt was not even blue or the same brand name as the one I ordered. I thought maybe I had selected the wrong shirt and checked out before confirming but my order history and invoice left no doubt it wasn't my error. After I sent an email to Shop.ca, they responded two days later with a shipping label for a refund and that the shirt I wanted was out of stock.
WORST ONLINE PURCHASING EXPERIENCE EVER! I purchased Esso gift cards through shop.ca on Nov 24, called back on Dec 15 to check on my order status. They could not find my order. Waited on hold for 45 min, to talk to a useless customer service (if you could call it customer service) person. Proceeded to email my information, and got a rediculous response asking for the same info that I just provided.
Never again. I should have listened to the reviews.
Anyone who purchased through Shop.ca after the reviews, and has a bad experience deserves it. Me included. You might be the exception, but it's not likely.
Non existent customer service. They took a week to ship my refurbished computer, a Lenovo, and it came with a Windows 7 Product Key that is not valid and says the Windows is not genuine. After over a week of emails and phone calls from what should have been as simple as a patch and new key, I have heard NOTHING.
They did offer to replace it, but I thought it would be faster to get new product key. Silly me, I assumed they would actually do something. After reading reviews, I am dubious about getting a refund or replacement.
Tip for consumers: Don't bother. If you are looking for a computer, check other companies. Not worth the free shipping.Ask Ann about SHOP.CA
This is the worst online shopping company I have ever met. I hope I could rate it for "0 star".
You better stay away from shop.ca.
I ordered a Chordbuddy Jr guitar system for my niece and nephew a couple of weeks ago, after never having heard of Shop.ca before. They offered the best price I could find on the web, and NO SHIPPING PENALTY FOR LIVING IN CANADA. However, after I placed the order, I read the reviews on this site and was mortified. I thought I'd probably never see that little guitar. Well, the guitar arrived at my house 4 business days later. In perfect condition, packaged well so no shipping damage. I told my neighbour about it, and she asked me to order one for her, too. I received the "Your item has shipped" notice the next day, so the second guitar should be here by Monday. Maybe I just got lucky. Not sure. But the number of horrible reviews on here (including some that just say "they don't provide enough details on the merchandise") makes me think there might be a competitor out there submitting false reviews. I would certainly recommend Shop.ca from my experience. I especially appreciate a company that has taken the initiative to broker online shopping for Canadians; if I had ordered this item through a local supplier, instead of being $157, it would have cost another $70 minimum for shipping and customs brokerage fees. That's inexcusable, but it's what we Canadians have been putting up with forever. I will be shopping at Shop.ca again for sure.
Having a very frustrating experience with shop.ca. There is long wait time every time trying to contact them and they offer caller to be called back by their customer reps. Guess what, they would NOT call your back, at least in my case.
Also, it took a long time to get the shipment, one week after being told that the order had been shipped. When I was about the activate the gift cards I purchased, I realized that their numbers are different from those in their system under the same order. In other words, the gift cards I received can't be activated and can't be use at all. Called them for help fixing the issue. It has been two days and they haven't been able to address the issue.
Very unpleasant experience.
do not trust their 365 days free return!only 30 days!and you cannot use the item!!!they will not return used items!
Tip for consumers: do not buy from there!!!Ask zhou about SHOP.CA
Ordered a Vitamix blender on sale and received in 6 business days in excellent condition.
20% cash back from ebates as well:)
Pretty sweet dealio!!
Ordered an item that arrived in time. The item was shipped from a third party seller (not shop.ca themselves). Item was not what I expected so I contacted them the same day. They issued a return label (impressed at this point). I sent it back the next day. Ever since, I receive a newsletter from that third party seller. I contacted shop.ca and told them about this. They apologized (a bit annoyed, but still a happy customer at this point). Now, over a month later, I have still not received my refund (parcel returned to them over a month ago). I contacted them several times but no response. I now started a Paypal claim. I'm convince they hoped I would just forget about the refund. Save your time and money and don't support this "company".
Tip for consumers: Shop somewhere elseAsk Brian about SHOP.CA
Ordered winter boots. They took the money right away and sent an email that the order was being processed. Eight days later and order is still being processed. Got through to a team member. They have no idea about where the order is right now. It is Saturday and they promise they will contact me on Monday. Are you kidding. Their billing system is not connected to inventory which is not connected to shipping. This is the 21st century. What kind of hobbled together joke is this for an online shopping experience. I could walk to a shoe store and get this item faster. Never again. Where were those ads showing on TV filmed, with happy Canadian employees looking at computer screens and processing orders. What a load of baloney. This operation deserves to be closed and the sooner the better.
Tip for consumers: Don't use it. They take your money. You don't even know if they have the item in stock or when it might ship.Ask Lawrence about SHOP.CA
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