45 Reviews for Shop.ca
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I ordered steak knives.. they sent me butcher's knives.. worth alot more than the steak knives, but not what I ordered.
2 calls, 30 minutes on hold, and 2 emails later... still no replay.
Recommend you avoid this company. No service model or ability to deliver.
I have had the most difficult time getting anyone to contact me who works for this company. I found an article of clothing I wanted and went to add it to my cart. The site won't actually let me do this as it won't let me modify the size and says I can't add it using the current size. I emailed their support address and received an automatic reply that they would get back to me and strive for great service. I haven't heard a thing. I've emailed twice since then. I've contacted them on twitter. I've messaged them on facebook. I don'd think they know what 'service' means. Don't waste your time on their site because they don't care if you have problems. I wish I could give negative stars.
I recently ordered a package of dog treats through them. When I received that treats, they were packaged in a small, squished envelope. When I opened it, sure enough, the dog treats were completely crushed to DUST! Why they were not wrapped in bubble wrap, I will never understand. Now people are telling me that it is not shop.ca fault and that I have to contact the supplier. That is ridiculous! Shop.ca should be held responsible because they were who I went through to purchase the treats. Why should I have to hunt down the supplier when I never went through them personally?
To be honest, I ordered my items prior to reading the reviews. I started to panic after reading some of the reviews and considered cancelling. However, I ordered on Monday evening and my ordered arrived via UPS at my door by Wednesday afternoon. So, very happy with the service, the pricing and the goods! Thanks!
Don't deal with this website! Their advertising is false. They state that item would ship within 6 business days. It has been11 days since I placed the order and the order has not been sent for processing at this time, so I have requested a cancellation of the order and a full refund. We will see how long it takes to get it done. I pointed out the false claims and discrepancies in what their telephone rep was telling me. Never again will I use shop.ca!
Order something from them and they put the address wrongly. I only noticed it when i checked the tracking and told to the post office. And nobody follow up on shop.ca and it is already charged. Wasted a lot of time wrote them email but nobody follow up or answer. It is the worst online shoppin experience i had so far. I tried call and email. Nothing works and nobody follow. I feel fratrastured and lost money. Please be careful with this company. I know it is cheaper but no service at all.
My bad, but I was checking out prcing on an item using the PayPal discount and I guess I clicked a little too far. Before I knew it I had accidentally purchased the item (I've done plenty of online shopping in the past and this has never happened). Within minutes I had sent an email to their customer service department to cancell my order. I also tried calling their customer service but all calls go to an answering machine. Upon reading their cancellation policy it seems as though they'd rather send you the item and hope you keep it rather than cancell your order. Its been a week now and the only response I've had from Shop.ca is an "Ooops, sorry we haven't replied yet" email. I am now begining an escallation through PayPal. Any other site will give you an option of cancelling your order if done in a timely matter. Even Deal Extreme out of Hong Kong/China has better/faster customer service. I'm now just hoping I see my $250 again.
This company is the worst, trying since two month to get money back for a returned defect tablet. Never again, stay away from this Canadian online company. I'll stay for the future with the US companies, they are reliable have very good customer service and are quick. Shop.ca want to become number 1 in Canada, they are just a joke and should be removed from the net.
I recently received a shop.ca card in the mail and decided to check them out with the Better Business Bureau. The BBB gives them an "F" rating based on the issues with the following: Advertising/Sales; Billing/Collection; Delivery; Guarantee/Warranty; Products/Service and Failure to Respond to Customer Complaints.
Best to stay away from this one.
I learned too late that this company has an F rating from the Better Business Bureau. We ordered 2 chairs, the order turned out to be fulfilled by The Brick. One chair was defective, and they were a different colour than pictured on the web site. The company has responded to none of my e-mails. Wish I had done my research before.
I ordered a Hipstreet ipod station. It arrived with one of the speakers defective. Two weeks later, I'm still trying to return this item. They don't return calls and they don't reply to emails. They just ignore the queries or say they are overwhelmed with orders. I'm beginning to think that I've thrown $80.00 into the garbage can. Never deal with this bunch of crooks!
Not a god place to buy anything. I bought headphone. On the page it shows 365 days return policy for that product.
I didn't liked the product and asked to return them they informed me that headphones are not returnable.
When I replied to them showing evidence that the page says 365 days return policy they never replied me. I sent couple of other e-mails no response.
Whenever you try to call customer care it will go to voicemail and no one will get back to you.
Think 100 times before you buy anything here.
Customer service was slow but it's probably just because of the extra business they have coming in. I'll use them again.
Saw the PayPal offer and decided to take a closer look. Ive done enough internet shopping to recognize a fishy site when I see one. So I decided to read some reviews to confirm or disconfirm my suspicions. So glad I did. This site hardly seems like a professional business and it has me concerned that is "backed" by PayPal
Buyers beware! Always do your research. :)
I Recieved both the paypal and shop.ca offers, so was contemplating trying this site. I found that the prices were not that great, but if applying the $50 credit (PayPal and Shop.ca) it could bring it down to be a pretty reasonable price.
I am glad that I came across these reviews though!! Think I'll pass for now, and continue with ebay and merchant sites, until I see some more positve feedback! :-)
Thanks to all for sharing your experiences.
fantastic! bought a carseat that rarely goes on sale, was able to apply the $50 paypal and shop.ca credit, plus was able to google a coupon code for an additional $10 off.
will use again!
I was lead to try out SHOP.ca by Paypal through an offer they had where they would give Paypal users $25 off $100 if you use Paypal to pay for your order. SHOP.ca also had an offer of their own where when you signed up as a new customer you would get $25 credit for shopping on their site. So in essence, I was supposed to get a $50 credit, and while it was confusing seeing if I did get $50 ($25 off was displayed on the order itself, and the other $25 was hidden in the Paypal payment) in the end I did get $50 off my order. 2 days later, I'm informed that everything in my order shipped, except for one item that coincidentally was worth $26.99. They cancelled this item, and refunded less than what I was supposed to get back for it ($22.37), dumped the remainder into SHOP.CA credits ($5.49...like wtf?). Paypal then does a "special offer reversal", so I don't even get a real refund, the offer from Paypal just disappears.
Definitely will not be buying something else from this store. I might MAYBE just get something to get my "credits" back, but even that I am very hesitant to do because of all this convoluted mess. Am more tempted to just abandon my $5 of credit in the account. Very dishonest and underhanded practice of taking away initial incentive to buy from store! Rather disappointing as I was excited about the prospect of a Canadian online store that might've been semi comparable to Amazon. (It really isn't so far) Buyers beware.
I have sent an email to them, and am willing to change this review if I do get the items I had originally ordered along with all the promotional credit, but I sort of doubt that's going to happen.
I wish I had checked out the reviews before ordering. One of my items was cancelled the day after I ordered so the paypal refund was disallowed. I tried to cancel the rest of my order twice and was told it was cancelled. Nope! Now, I have to waste my time to return the package and wait for a refund. Do NOT use this company.
Ordered two games on the 10th of November. They are usually $60 each PLUS tax and I got them for $75 with tax and shipping included. They arrived at my house on November 13th. Couldn't be happier.
I received the PayPal email as well re 50$ credit on a purchase of 100$ or more. I tried placing an order and it wasn't very clear when how how the credits are to be applied. I got 25 from Show.ca but the other 25 I couldn't figure out. so I backed out of the order and tried again. It still didn't add the second $25 credit so I back out again and then found something that explains the 25$ from Airmiles gets applied After. So I placed the oder again three times to have shop.ca reject and cancel them due to lack of stocl. I thought it was me so I kept trying - I do think they have an issue on stock accuracy that is causing part of the problem. I deleted one item that was in stock and then all of a sudden wasn't in stock and voila... the order appears to have gone through. Both credits were eventually received and I got my 120$ purchase for 70$. I doubt I will be back. It is hard to excuse such a poor webside and confusion service in this day. It is far easier to shop on Best Buy.
3 days ago I received an email solicitation from PayPal to shop with Shop.ca. By signing up with Shop.ca, I would receive $25 sign-up credit from Shop.ca and another $25 credit from PayPal for paying with PayPal. I was supposed to be able to apply both credits in my first purchase of $100 or more. However, during the check-out process, after I have chosen the PayPal payment option, I was unable to apply the $25 Shop.ca credit. I phoned Shop.ca to get the $25 credited to my first purchase retroactively but no one answered the phone. I email Shop.ca but a day later no one answered my email. I filed a complaint to PayPal but PayPal said it’s not their problem. Finally I got an email from the CEO of Shop.ca who then directed the team leader of the customer support department of Shop.ca to help me to resolve the problem. I am very relieved that I finally get all the credits applied to my purchase.
It appeared that Shop.ca is doing really well recently in their sales and their customer support department is overwhelmed by the huge increase in customer requests as a consequence. Thus the non-answering of phone calls and slow response of emails. Hopefully Shop.ca fix this problem a.s.a.p.
They changed and increased the price of an item I wanted to buy at least twice in a 24 hour period and again the following day which ultimately prevented me from making the purchase. When attempting to contact them for an explanation they could not be reached by email, chat or phone in two days, I received automated responses and no follow-up. Most of their price listings are exaggerated retail pricing. I highly recommend you stay away from this company and stick with Amazon and well known brick and mortar stores as they do not seem to have their act together and based on the reviews here I am clearly not alone.
Got an email from Pay Pal about the a 50.00 credit when you make a purchase of 100.00 on shop.ca. You get a 25.00 credit from shop.ca on a 100.00 purchase and a 25.00 credit when your purchase is over75.00 from Paypal. I went on and ordered 2 items. It was very unclear as to what actually would appear on my visa. Took me a long while to search my acct. to actually see a final amt. Then 24 hrs later I get a letter advising me that my orders were cancelled with no explanation. I emailed them as I still saw the items on their site available and wanted a reason for the cancellation. No response. I was actually going to put another order for the same thinking there might have been an error in my original purchase and this total come out to be 5.00 more than my original transaction on shop,ca Questionable. No point enquiring because no one is going to reply to your requests. So much for shop.ca , will not be enticed to shop here again. Its too scary after seeing all the other reviews. Will see how long it takes to see the refunds on my visa.
I placed a substantial order on this site in mid October 2013. The following day, I received an email message indicating that two items were not available and there were refunds made through PayPal and on to my credit card. I waited a few days to see these refund show up. One finally did but, as of today (November 8), I am still arguing with Yursa at shop.ca who tells me all is well and the monies have been refunded. I am frustrated and highly annoyed. The 'savings' I got from using this site have been eaten up by the non-refund. Shop here at your own peril.
Very poor service. I have called 4 times and emailed twice. Nothing. Maybe they are just to busy dealing with their bad service or they don't care once they get your money. I will not be dealing with them again not matter what the offer is. Now we just have to wait and see what is delivered. Shop anywhere but at Shop.ca
Placed an order on Oct. 31st for a dining room table set. Today I get an email from PayPal saying shop.ca canceled my ordered! I called but there is no answer....just rings rings rings....then an automated message comes on and some horrible music. I left a voicemail asking for an explanation why they charged my PayPal account and credit card, then canceled my order without my permission. I will also be filing a complaint with the Better Business Bureau. I DO NOT RECOMMEND ANYONE BUY FROM SHOP.CA EVER.
Purchased a laptop and applied discount codes. During checkout, the codes were seen as "applied" and it lessed it from the total. However, in my invoice I got, the original price was charged to me without the discounts, so they overcharged me.
I tried to contact customer service to dispute this, but nobody answers emails or calls. I intend to return my product for a full refund, but who knows how long that will take.
@ Karen T, I also signed up for the Paypal/Shop.ca discounts. Purchased something for $199.99 (on sale) got both discounts. However when the package was delivered it was the wrong product and worth only half of what I actually paid and totally useless to me. (similar to others) I also tried contacting someone (anyone) but no luck. Email is a joke if you do get a response. I finally got hold of someone (on Friday) at the Toronto Office by the name of Laura, she was apologetic about what had happened and said she would contact the shipper to get it sorted. She asked if I wanted her to call me back or send and email. I said to send an email as I wanted to keep a paper trail of what is going on. Well, so far she hasn't sent any response.and at this point I'm starting to think I won't get one.
What I have done, and I recommend that anyone else who has used Paypal to make a payment, is to open a dispute with Paypal about Shop.ca. Not only will it make Paypal aware of the problems with Shop.ca, but with them involved things might get resolved.
VERY BAD CUSTOMER SERVICE. No phone agents, poor e-mail replies. My biggest regret ever. I paid over $130+ for an item that is still processing for over a week now. Olivia actually e-mailed and told me that it would be cancelled because the merchant is not able to complete the order. NO REFUNDS until today. How could a website with so much advertising render horrible service! I could have gone to an actual store, my mistake for not doing my homework before flushing my money down the toilet!!
have been days trying to talk to loyalty rep or online chat to an agent - no luck.
No response other than an automated confirmation of receipt to emails.
I dont care if their prices are cheaper - I wont be shopping there again until they fix their customer service. Period.
I signed up for the $25 off with paypal and then you also get $25 off from shop.ca when you order $100 or more. I ordered something worth $142. Paypal came through but surprise, surprise shop.ca didn't! I could have bought my item cheaper at Home Depot! This is a scam! You can't talk to anybody on the phone, when you send an email you get some instructions that are out of this world that you should have done at check out which wasn't shown anywhere when you ordered! Stay away! This site has SCAM written all over it!
I made a purchase at first and then reviewed this website, I made several attempts to speak to customer service via phone, e-mails and online chat. None so far, no reply from shop.ca. I would not recommend anyone to purchase any items from them. Their prices are far better, but no customer service or support team.
Absolutely horrible customer service! You can never get anyone on the phone, by email, or live chat. I haven't seen my refunded money from over 6 days ago, and I am getting more than a little worried, as I had to purchase the same item 3 times, because it kept getting cancelled by shop.ca - with no explanation. Now I am out over 600 dollars and I am hoping that my money comes back to me.
I urge you not to shop there, as it is one of the most frusturating experiences of my life.
I have a item that is unsuitable, it's now been 11 days and I can't get anyone to email me or return my call. I need to know how to return this item, the silence is insane. I will never order from Shop.ca again.
Terrible customer service, they overcharged me on my order (one item wasn't available so my discount was split between a very expensive item that I got, and a cheap item that I only added to fill the order up). They didn't contact me to see if I wanted to replace the item with another, and even after they said it wasn't available, you could still order it!! I've emailed numerous times and I don't even think they look into the emails at all because I get a useless response, now I get nothing. I complained to BBB but they didn't even reply to them. THUMBS DOWN shop.ca, I hope this company goes under.
My first order went great. After getting an email that I have over $35 in rewards to use toward a purchase, I tried to login, and it set me up as a new user with only the $25 signup bonus. No response to emails, no response to phone calls, never any live chat available. I will never order from them, and I will make sure no one I know ever does either.
Really like the site, love Bonus coupon they give you however many products are overpriced found some products a lot cheaper at amazon
I don't, understand how they can have items for half price and I find them elsewhere at regular price and about 3-5 dollars cheaper. That really bothered me, it's as if they just pretend to make up a sale when really they are just selling the product at the same price as everyone
Hope the work on there prices really want to stay with them.
I've ordered from shop.ca a few times and had more orders fulfilled quickly and accurately. I like their site and the fact that they are Canadian.
coupon was good but customer service is horrendous. i have contacted them repeatedly for a return shipping label - through their site, on the phone, by email - no reply. i don't think i will order from them again unless they have a very good deal. original prices are inflated...much prefer amazon with great customer service and better prices.
Ordered an item and the wrong color product was delivered...multiple follow-ups and still haven't resolved the situation...customer service seems to be working off a phonebooth!
SCAMMERSSSS...... I HATE THIS WEBSITE..... THE CUSTOMER SERVICE PEOPLE THAT YOU CALL ARE SO RUDE. IF YOU ORDER SOMETHING FROM THEM AND DECIDED TO RETURN THE ITEM THEY WILL NOT GIVE YOU INFORMATION ON WHEN THEY WILL REFUND YOUR MONEY. ALL THEY WILL TELL YOU IS THAT THEY DON'T HAVE YOUR MONEY ANYMORE AND CALL YOUR BANK.. I Called my bank and ask them about the refund and they said that the money was never refunded by SHOP.CA. Once again i called Shop.ca customer service all they told me is that " There's nothing that they can do for me because they don't have my money anymore" OMG.... WHAT KIND OF ANSWER IS THAT?? Now where's my money??? It's been almost 3 weeks and I still didn't get my money back from them.
THIS COMPANY IS A SCAM!!! DO NOT USE!!!!
I ordered a necklace as a gift and the necklace was never shipped. I didn't receive any correspondence from SHOP.CA other than my order was received I contacted the company during business hours via three contact options with no response. I first contacted the site via the chat feature and no one was available to respond. I then emailed the customer loyalty department for several weeks without response. I called the customer service line and no one answered, so I left a message.
I get continual spam from the company, but no one has responded to the status of my order.
I order a cordless telephone on a Wednesday, after having reviewed several different products and checking on the prices from various stores and the manufacturer before ordering. As the particular item I wanted to purchase wasn't available at all stores, and the fact that I would have to pay shipping charges from the manufacturer and on-line sites that carried the item, I ordered it from SHOP.CA.
Wednesday afternoon, the order was placed and by noon on Friday, the item arrived. It was packaged securely and it works wonderfully.
I would not hesitate to purchase from this on-line company again due to the exceptionally quick delivery and the fact that the product was brand new and it appears to be a site that stands behind what they sell.
I have a lot of love for my homeland of Canada, and Shop.ca is the fastest growing ecommerce site. I used to always buy from Amazon, and they're great, nothing against them, but I wanted to support a local company. So now I buy all the random electronics and appliances I used to get on Amazon on shop.ca instead. Also they have a neat perk that whenever you get a friend to to join their (free) rewards program you get $25, which is pretty nice. I've gotten 3 friends to join so far. I should also say shop.ca has pretty good/friendly customer service. I've never found Amazon's phone number (although I suppose they have one somewhere) but you can call shop.ca at 1-855-474-6722 which I thought was neat. Enjoy!