The price is worth it, in my case, since finding shoes in my size is more of a chore on other sites. (in 153 reviews)
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I have been a ShoeDazzle customer for a few years, and knowingly joined their VIP service (it's $10/month, and you can save your credits for a few months so you don't have to buy a pair every month like you did with their old membership). I hadn't ordered shoes in awhile, so I had about $50 in credits, perfect, free shoes! Every time I tried to order, though, they "lost their balance." No matter what device I used, I couldn't place my order. But they could still continue to charge my account! I sent several emails which I never got a response to (2 business days my ass!) and after they charged me $20 MORE I called and demanded a refund. The rude $#*! literally said, "yeah, that's not gonna happen." and LAUGHED at me! I spoke with someone else who placed an order for me and canceled my account. I was still getting emails from them about their daily fix and everything else I'll NEVER consider looking at again. So today I receive an email from Client Services (10 days after my LAST email) "oh it looks like your account is canceled" NO $#*! LADY I wasn't gonna wait for you so I could continue to be fraudulently charged! I've heard JustFab is much better, but BEWARE because JustFab and ShoeDazzle are MERGING so that will probably change! Also, the shoes are just okay. You get what you pay for. They're okay looking but VERY poorly made.
this is a great site for discounted cute shoes. Alot of times, you can find shoes that are decent quality for less. Sometimes you have to do some digging, but for shoe lovers, it shouldn't be hard
I made a purchase on August 11,2013 ten days later I did not receive anything and I wrote an email to them. I receive no answer at all, I wrote 5 emails and I made a call I wait on the line for more than 10 minutes and nobody pick up the phone.
Today I called them again someone called "Emily" pick up the phone after waiting 11 minutes, she told me that because the courier could not find me they sent the purchase back to them. I know that this it is not true for two reasons first it is always somebody at home and second when the courier company comes they always leave a note. The company knows that I did not receive anything but they told me that I have to wait when they receive the purchase they are going to send me the money back.
It is very bad way of doing business for sure I am not buying anything from them never again. When I just made the purchase I receive an email confirmation right away but when I wrote the complains about not receive what I bought they did not take a few minutes to answer any of the 5 emails
How I rate one start it is too much cero is what they deserve.
I wasn't scammed by the VIP option, but I have been scammed by their addition of a "duty" charge. I live in Canada and have purchased shoes from here before without having to pay any sort of duty fee...however, when my husband went to pick up my 'parcel', they tried to charge him a $21.68 fee for duty. Our postal outlet said they had to take it to ANOTHER town for me to get it...such a mess. I also already paid the $19 shipping fee, so my total keeps going up and up and up!! This all started with a purchase I made back in June. I ordered a pair of shoes ($49) and they charged my credit card...three days later getting an email saying "we are out of stock, but here's an extra $15 for the inconvenience". Apparently this extra $15 only lasted a few days and I lost it. However, a summer promotion came up, so I thought I'd take advantage of it...now I'm paying $80 for a $25 bracelet and $30 purse= $55 - $15 promotion = $40 (is what I SHOULD have had to pay!!!!, plus regular shipping of course, but this is crap).
Like everyone else, I've tried calling only to be put on hold for forever!! I emailed a couple days ago, but have yet to receive a response. It took 7 days the last time I emailed regarding the "out of stock" situation. I will be leaving a bad review on their website, unliking them on FB and warning everyone I know that they are sketchy! Oh and their shoes are POOR quality (I can't even get my left foot into the pair I DO have).
I believe this shopping site does manipulate their customers into a monthly membership. I was introduced to this site by accident due to my bf letting his relative purchase shoes with my credit card. That inside drama taken care of privatly aside, Shoe Dazzle does charge the credit card on the account monthly, even if no purchase that month was decided. I'm sure this disclosure was brought up in a way that would confuse the consumer. I have no idea since the only way I knew about this company was through a investigation of faulty credit card transactions on my account. I believe Shoe Dazzle does conduct tactics to a younger market to manipulate them Into a monthly membership they are unaware of. This company charges their customers a fee every month even if they didn't make a monthly purchase. I understand how memberships work and monthly fees that could be included. However, I believe Their tactics for payment could be misleading due to their multiple complaints and confusion towards their monthly fees.(even without a monthly purchase). I understand the term " read between the lines", however, if misunderstanding happens frequently by the consumer it is considered "hidden fees" or "fraud" ....
It's great. The people who rate it badly DO NOT know how to use it. PAY ATTENTION when signing up! You have to read what you are signing up for, people. Otherwise, you will be charged and not know how to use it. However, I use it and don't get charged unless I actually order something. In other words, be smart. It's not a scam, they're just doing what all companies do...trying to get your money.
I use to be a faithful customer to Shoedazzle, but since they have changed the way they do things, I am no longer. Before the change they had some cute and unique styles for everyone. Now, I think about the only women that can wear their shoes are either dancing on a pole or working a corner. They have also went up on their prices and added the 9.95 a month charge. Justfab charges a 39.95 a month unless you hit skip before the 5th. Their styles are a lot more wearable. And they have something for everyone! Gonna stick with them!!!
Back in June I ordered a pair of shoes during their free VIP month trial deal. I was really shocked when I received an email welcoming me to VIP service since I never joined it and only participated in the deal which was already in my cart prior to me paying and that I could not remove. I decided to just ignore it since the website did not show that they had a credit card on file for the VIP account so I thought that in a months time the trial would expire. Unfortunately that did not happen. I found that the card I had last used was charged $9.95. I guess I was one of the lucky ones since when I called the VIP concierge line, I was able to get someone almost immediately, and they canceled the membership and refunded my card. This was definitely annoying and felt kinda scammy since I never signed up for VIP service and I never authorized them to take money from my card for VIP service. But since it was resolved rather quickly I can't say that I won't ever order from them again.
PS: The lady I talked to on the concierge line told me to be more vigilant to a small checkbox that says enroll in VIP service. I think that's how many have been fooled.
Shoedazzle is a scam! After ordering a pair of shoes a noticed a reoccurring $9.95/mo. Charge on my credit card which I never authorized. I've called their 888 phone number three times and was put on hold for an hour each time and never got through. Any suggestions to get this to stop?
Scam Alert! OK - first of all, they mostly get you to order shoes so they can drag you into their $9.95/month VIP service. My daughter ordered shoes and I started seeing this charge on my card, even though she believes she did not sign up. Further, she sees no credit in her account.
OK - so let's say she was stupid and signed up accidentally. I called to cancel and waited on hold for over 40 minutes 3 times and no one picked up. I then emailed them (they say 2 day response) and heard nothing for 6 days. So now I've disputed this with my credit card company.
don't get sucked in by them!
I recieved an e-mail from ShoeDazzle after signing up for a free account about getting a $15 credit on my account for some Summer Promotional thing. After finding and purchasing a 15 dollar pair of shoes, I recieved yet another email thanking me for joining their VIP service, which I wasn't at all aware that I'd signed up for. After sending two e-mails (which they promise on their site that they will respond to within two days) and not getting any answer from either, I called the VIP phone line, was on hold for an hour until I had to leave for work, and called again today, and was on hold for half an hour until someone finally picked up.
ShoeDazzle seems very scammy to me and I would not reccomend anyone buying shoes of their site, even if it seems like they're giving you a good deal.
Shoe dazzle has so many great and unique styles I love them all but the prices are a bit too much sometimes.
Have always trusted and love the shoes and the experience I have received from this site but after today I don't see myself ever purchasing anything from it, jr the (supervisor) it not about been refunded for the shoe but it for the love I had for it but you guyz took that away m not getting the exchange size I requested for either m I getting the one I sent back how it like taking candy out of a baby month that was my experience today
I received my first pair of shoes from shoedazzle today which was the Jan wedge hill and I must say, they are fabulous. They are true to size and very comfy to be a high heel. Very strong leather not cheaply made! I am very satisfied with my order!
The website is weird to navigate around. It's suppose to be set up in a trendy and helpful way I guess, however I think it would be more helpful to keep the site simple. I spend most of my time on the Internet -sadly- so I'm not just saying its kind of difficult to navigate around because I'm inexperienced with computers haha. The shoe selections are okay. For every 10 shoes I usually find one I adore. I've only bought one pair and they're very cute shoes, the shoes came in about three days (I only live a few towns over from their headquarters though), and everything on the shoe seems very good quality-except the heel. Of course the one part of the shoe that's holding me up feels like cheap plastic. The rest of the shoe's materials feel great but the heel really concerns me.
I haven't had all bad experiences with Shoe Dazzle, but I haven't had all good ones either. I have a problem with them giving me my credit and if I don't use it in the time frame they say, I lose it. I also located another site that I am trying out now,(https://aladyschoice.com) I hope I have a better experience with them since I have a shoe fetish out of this world. Shoe dazzle received a lot of business from me, but the wait time to get a response for a problem is way too much.
got caught up in vip service which means they charge you 9.99 every month and credit your account with it which isnt horrible but the promise of vip service sucks. I ordered a pair of earrings which came in broken sent 2 emails which were promised to be answered within 48 hour s neither were answered called vip line was on hold 15 minutes not my idea of vip . had to take earrings myself to fed ex buy an envelope and print package label . not my idea of vip service. and not for cheap 10.00 earrings don't go there.
I have online shopped on many different websites and shoedazzle is single handedly the worst customer service I have ever dealt with for one simple reason: THERE IS NO CUSTOMER SERVICE. I bought shoes off their website May 15th and got them May 21 which isn't bad at all. Also, I read the return and shipping policies before buying the shoes so I did not make any mistakes. However, I tried on the shoes and they were just too tight so I put a return in for the next size and sent it out the 29th. I tracked it for days and it didn't get to their location till June 10th. By that time the shoes I had wanted on the site were sold out. I was annoyed that it took so long to be returned and that because I put in a return request earlier that the shoes in my requested size weren't set aside. Shoedazzle "client services" sent me emails notifying me that the shoes were sold out and that they would give me my credit on the website because you cannot receive your money back. However on the website it says I only have $10 in credit when I spent over $32 on the shoes I DON'T HAVE. I have called on several different occasions, even selecting all the different options on the phone menu, and emailed client services and have still received a response or answer. I have waited on hold for over two hours and filed a dispute with the company through my credit card company. Don't use this website because it brings too many headaches that are not worth any nice pair of shoes!
The styles are cute but the quality is very cheap. I have never had a problem with customer service or shipping but I do have a problem with the way the shoes just fall apart. Not good enough quality for $39.95. They are sort of like Forever 21 for shoes in that it's disposable footwear. I had the most success with the flats and the bags were ok. I used to love this site but noticed the quality had gone down since it started.
What did I expect from anything that a Kardashian touches. They are horribly mis-sized. When I called customer service, the representative told me that "clients from Canada should call in before ordering so one of the girls in the office can tell you how a particular shoe fits". Yeah, that's normal. Everyone always calls customer service before they order to make sure the items are true to size. Really? A Canadian woman's size 7 feet are different than an American woman's size 7 feet how? One pair I ordered fit my niece, who takes a size 11. The other pair were so small, I couldn't find an adult that they would fit, and with a 4 inch heel they were totally inappropriate for a teenager. With the hefty return fee of $14.95, I let my niece have the too big pair, and donated the other pair to Goodwill.
If I could give this site zero stars I would! I ordered a pair or shoes from them on 5/1/2013 and received them on 5/9 which I thought was great. Unfortunately the strap on the left sandal was about 2 inches too long! So I printed out an exchange form and sent it back out the same day. it is now 5/28 and havent gotten my shoes back yet. I have emailed them several times and am currently sitting on hold (for an hour now) waiting to talk to someone! Will NEVER order anything from them again!
I just got the wedges, crappy workmanship -- warped "wood" on the left shoe, and open stitch on the braiding of toe. And they fit a half size too small. Sending them back. Will not be shopping there again. Wish I'd checked reviews before going there, which I usually do, but I was all "Ooooh, Rachel Zoe, though..." Bleh.
It's too hard to get to the site to buy a pair of shoes. WHO EVER CAME UP WITH THESE SHOWROOMS AND STYLIST-----THAT'S FOR UPSCALE SHOPPING AND PERSONAL SHOPPING---TIME IS MONEY....All I wanted to do was buy a pair of shoes and I had to register remember yet another password....What's the secret to buying a pair of $39 shoes. Table this and get back to the drawing board with some better marketing ideas. Some people have a life and all they want to do is shop on line when it's convenient. It should not take a half hour to buy a pair of shoes.....
I enter the site via address bar or link and get the same message; please click on your browser's icon to update. I already have the most up-to-date version of IE and I still can't get into the shoedazzle.com showroom. I wouldn't recommend this site to anyone - no way to even contact them and tell them the problem I'm having!
Awesome Webiste, Best Shoes Ever! Only Problem Is When I Got My Shoes One Of The Spikes Looked Like It Was Thrown In The Box Instead Of Attached Of My Shoes Smh
This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.
Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.
I have purchased several pair of shoes from this site and I have nothing but good things to say about the service and the shoes. I love the shoes and the customer service was always nice to me. To top it off, I like the cute box the shoes come in. It pulls out like a drawer, so they are great for stacking.
Now I must say; I don't like the fact that the prices have gone up tremendously! If I'm going to pay the prices they're asking, I have to try the shoe on; especially since they have a restocking fee of $5.95 a pair. I haven't made any purchases lately because the prices have almost doubled. So now I'm back at DSW for my pumps.
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My son purchased a pair of shoes for me for Xmas from this website, they were ok, but I noticed that the shoes were not of top quality and they were from the big,
"C" China. When I went to try the shoes on, one shoe fit and the other shoe was to small. I figured heck, for the cheap price of their shoes, you know the saying when purchasing something not of suck great quality.
"YOU GET WHAT YOU PAY FOR". Well anyway,
It was the thought that counted and it was a Xmas gift.
Your review will help others learn about this website.
Please do not review if you are affiliated or have a conflict of interest with this website. I agree! The shoes may look cute but the quality is not great. PThey are all faux leather and suede. If you are little patient you can get a good deal on sale for just a little but more but they are real leather or suede! Furthermore, if you are not in the USA you will have to pay shipping fees, which can cost you over $40.00 as it cost me!
I am extremely dissatisfied with the customer servive from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office...Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them!! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!
Shoedazzle has the worst customer service i have ever experienced. I made 2 orders a friday night however one was made in error i emailed them trying to cancel the order and they never responded. I called the monday and was on hold for 45 mins then to be told that my order could not be cancelled although the order was not yet shipped. I am furious. I will never order anything from them again. They clearly do not value there customers and do not have high customer service standards. NEVER AGAIN.
The people are nasty and rude on the phone and don't have a clue about anything and can't even find out from there warehouse if the item got sold to someone else if there is only one left. They gave me attitude and they say "ummm, like, ummm i'm not sure " they are just the worst. I ordered on a friday and it's now tuesday night and my item still hasn't shipped and they have no idea if I will even receive it!! NEVER BUYING FROM THEM AGAIN
When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them!! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected. :S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!
What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.
About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.
I made my initial order at shoedazzle on October 5th, its November 13th, I still havent gotten what I wanted.
I am going elsewhere!
I was a first time purchaser, ordered a pair of shoe boots. Received them, tried them on and they did not fit my foot. I called to explain that I didn't need a different size, the arch was too uncomfortable for my foot. The representative was very hesitant and was not trying to accommodate me as a customer. Finally we agreed that I would exchange them for a different shoe boot. I chose a different item, the representative was supposed to email me a return shipping slip. He never did. Service is horrible! Getting a human being/person on the phone took 20 minutes!!!! STAY AWAY! I still have the shoe boots. Never worn. About to put them on ebay.
First of all, I only chose one star because there was no option of choosing a ZERO STAR rating for this company. If you live in Canada, DO NOT BUY from this website. When I finally got my pair of boots, outside of the time frame that they said I would receive them in, I had to pay an extra $23.00 for duty taxes. This meant that I actually ended up paying MORE in shipping costs then I did for the shoes! And, because the shoes were NOT "true to size", like they advertise, I would have had to return them. But, because they do not offer free return labels for purchases from Canada, I would have had to spend another $20.00 to ship this item back, which in the long run wouldn't have saved me any money.
I would also like to point out how they offer free shipping for the "contiguous U.S." AND a free return label (for orders over 39.95), yet they charge Canadians $14.95 for shipping NOT including a return shipping label... Not quite sure how this makes sense. Perhaps it is beneficial for those who live in the U.S., but it definitely is not for any citizen of another country.
I would not refer this company to anybody. The quality of their shoes is absolutely horrible and I wish I had known this before I became a member of this website and got sucked in to all their marketing schemes.
Don't bother. Poor quality shoes. Once the shoes arrived mysteriously they were no returns on the shoes and they store your credit card information, you don't even have the option. I canceled my membership and vow to tell as many people as possible not to purchase from them.
I made 3 purchases from Shoedazzle--2 pairs of shoes and a lingere set--and was OK with the products. The lingere fit horribly and was really cheap, and the shoes were decent looking but nothing to go crazy over, plus they fit a little too tight and seemed to be made out of cheap material. I wasn't too happy with them but I was content to give them another shot at some point in the future. I sent in the return, only to discover that you need to pay a restocking fee for EACH item and EACH item needs to be shipped seperately! This is crazy! I got completely screwed on restocking/shipping fees for nothing. The shady policies behind this company alone make me never want to order from them ever again. I'm going to cancel my membership immediately. Not worth it!
Omg I purchased shoes and a bag from this website. You would never believe my experience but everything was weeks late after calling customer service over and over. Then I get them and they do t look like the pictures on the website. Then like after a month they begin to discolor. I called the company and they said they couldn't help me. Do not shop on this site.
I have had a good experience so far with ShoeDazzle. I've only used the site to buy handbags, and the two that I've bought have been unique, fairly priced and seemingly of a pretty good quality. I can't speak for the shoe-buying aspect of the site, but for handbags it seems to be a really good deal.
I ordered shoes from this site and never received them! I called customer service and the refused to help me. I called the CEO and he hung up on me. Never ever shop on this site. They could care less about customers.
THEY ARE A SCAM!! DON't PURCHASE FROM THEM!!!!!!!! I purchased a purse from this company and decided to return it. When I asked to return it they sent me a label...I informed the customer service person that I would be out of the country and could not send it for a bit, I was told this is fine to return it when I could...OF COURSE HE SAID THAT BECAUSE THEY TOOK MY PURSE AND WONT GIVE ME MY MONEY BACK! They refuse to send my merchandise back to me and offered me a 20% off coupon for another purchase. WHY WOULD I PURCHASE SOMETHING ELSE OF TERRIBLE QUALITY? I DIDN'T EVEN WANT THE FIRST THING. DON'T GIVE THEM YOUR MONEY UNLESS YOU WANT TERRIBLE QUALITY, SOMETHING THAT LOOKS DIFFERENT IN PERSON AND AWFUL CUSTOMER SERVICE.
This site claims to have free returns, but in fact they charge a $5.95 "restocking fee" per item. Their site repeatedly claims to feature "risk free" shopping due to free returns and a "size guarantee." Yet I find myself forced to pay this "restocking fee" because their shoes are at least a full size smaller than normal. They intentionally mislead customers. In addition, their exchange process is lengthy (more than a month) and required three phone calls + an email to customer service. Skip this site and opt instead for the numerous alternatives that actually have free returns.
Ordered an aqua purse on July 18th. Was shipped a red purse. Since I didn't take a photo of the wrong purse, they are charging me a restocking fee! I would have taken a new, correct purse, but it took them so long after they received my merchandise back (had to e-mail twice, and spend 20 minutes on the phone with them), that I don't trust the company and will gladly pay $5.99 to be done with this. Nothing worse than bad customer service...I guess you get what you pay for in this case! My bad for not checking the reviews first :(
DO NOT, DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION! I was charged for over $100 for an order I did not place. When I tried to refund or exchange they essentially told me to go dispute it on my credit card and join Just Fab.
Cheaply made shoes (I shouldn't be able to see the glue drips between the shoe & the sole) & they run VERY small. Not worth the price or the hassle of returning them... I am trying to return the three pairs I bought, & my order doesn't even show up in my order history, which has been a pain in the neck.
Worse customer services have ever had to deal with!!! I was going through the site looking at things and noticed that everything I clicked to enlarge photo went to shopping bag, so I went to remove the items when the page went blank and was lost. Later to my surprise by back informed me that an order for over $100 went through and they couldn't cancel the payment. I called and had a huge run around also was told all sales are final. I finally got a supervisor number and have left at least two messages a day for almost a week now and have yet to receive a call back. Needless to say after I get my money back I will never canceling my membership!
This is really unfair to me. I am sure you all are aware of my situation, my name is Tracey and Jonathan was disgusting to me. He told me that i was tying up the line and at some point I must give up. I am very un happy with the way i was treated. No one wanted to help me. He even said that his company did no wrong. This is not professional behavior at all!!!!
I never received an e-mail stating to give a different card. I assumed the card i gave was okay because my friend used the same card company and she received her order. I was told by Jaffrey/Jesse if i gave a different card/ a card that was issued from the USA they would ship my order out. I left work to put funds on that usa issued card, called back and was told that every item that i was confirmed on my order is out of stock. This is unacceptable!!!!
Jonathan is rude,mean and very very unprofessional! He did not want to help me in anyway. He just wanted me to stop tying up the line and give up.
All i wanted was to be able to get my order or to be able to pick 8 different items for the price of what i paid for the order that was cancelled without my knowledge. Jonathan even went as far as to "speak to a manager" to get authorization to disconnect the call. I was not rude to him in anyway. He raised his voice at me and was very demanding.
Because of this I will not purchase another item from this company because of how i was treated.
HORRIBLE!!!! they send substandard shoes and then somehow their size doesn't match the regular US sizes and the heels were actually uneven. If there were some stars lesser than 1 I would have given them that. On top of that you can never reach their clinet service number
I recently ordered a purse and a pair of shoes from shoedazzle.com. This was my first and will be my last time ordering from this company. I am almost positive the shoes are not exclusive as the website claims, which I kinda already knew this, because I do a lot of online shopping. However, they were having there two for one sale so I took a risk. The shipping was pretty fast, however the shoes I ordered look cheap, with smudges all over them like they had been worn. Not to mention it looked as if someone sewed in the shoedazzle logo over the original logo. I think this site is a rip off, forty dollars for a pair of shoes, sounds good however there are plenty of websites with cuter and better quality shoes, not to mention cheaper shoes than shoedazzle.com I only gave them two stars because I was satisfied with the purse I ordered.