ShoebaccaReviews 7,459

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

The website is easy and not complicated. Navigating is also realy comfortable. Variety and amount of types and brands is realy impressive. The support is so kind. I recieved my sneakers without delay and i like everything. I know where i am gonna order next present for my brother bd, ty :)

I really liked this site. It's a pleasure to do business with such a store. The manager is in no hurry; you can safely ask about the product you are interested in over the phone.

I'm always skeptical of reviews, especially if there are a lot of positive ones. But... I was pleasantly surprised by the service, speed of delivery and quality of the sneakers

I ordered new sneakers on the website, I was pleased with the choice, I found the color I was interested in. At the appointed time, the courier rang the door and brought the selected sneakers

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card.

I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is.

Garbage policy. Annoying little scam.

Shoebacca is horrible! I'm extremely upset! Worst experience ever online. They will also spam you on your cell phone without you asking!

Placed order on Dec 15 enough time for Christmas gift. No shipping confirmation no emails at all. Called and they couldn't find order. Said they would call back never did. Called and was told multiple warehouse story. Dec 27 still waiting for shipment. Poor customer service. They did do a good job charging my card. Oh they never confirmed that either

Order a pair of boots for a Christmas present, and paid extra to make sure they would be here in time. Was told the 21st of December, and here we are the 23rd and they haven't even been shipped! Contacted customer service to be told that the delay is due to them being shipped from a sister warehouse and they can't cancel the order. How can you not cancel an order that hasn't been shipped? I wouldn't trust this place with anything! I hope this place goes under for being a scam

Do NOT buy from this merchant. I purchased a pair of Puma sneakers as a Xmas gift for my brother but instead, I received a completely different, much cheaper model that was 3 sizes smaller than what I had bought; to add insult to injury, they actually sent the correct box for the item so there are only two possible explanations for this "mishap":

(A) They are sleazy scammers engaging in basic bait-and-switch tactics.
(B) They are incompetent, amateur hacks with zero quality control and no process in place.

Whichever the reason, there is no need to give business to these guys. Your time and hard-earned dollars are better expended elsewhere. Whilst mistakes always happen and one should be mindful of such, what makes them awful is their nonexistent and remorseless customer service. I contacted them via multiple channels, including over the phone, but no viable solutions were offered. No earnest acknowledgment or apology and certainly no effort to remedy the situation. They did not provide a root cause or even confirm whether the item is still in stock. I was simply told to return the shoes, await for my refund, and repurchase them in the future. I do not have a present 5 days before Xmas and have wasted time repackaging, etc.

Absolutely horrendous company. Look elsewhere unless you're a masochistic wastrel.

First time customer! Ordered 1 item on December 5th. They charged my debit card. Received an email that there were "system synchonization issues". Advised to cancel my order. Given refund. Placed 2nd order immediatley after cancelling first. Debit card charged. Once again, got an email there were yet again "synchronization issues" with the order. So Shoebacca cancels my 2nd order WITHOUT my permission. Horrible experience. Be VERY careful before ordering and save yourself TONS of frustration!

So about six months ago I ordered a pair work shoes in 9.5 size best work shoes I found so I ordered another pair of shoes so first pair I bought the size on tung of shoe the pair I just got the tag was inside on the side of shoe said 9.5 but the 9 size not same size I ordered not happy with you guys never had a problem so when I called they wanted me return them I'm not doing that I told them send me another pair finally I just said never again buys shoes from shoebacca and have mice day so I called them again talk to a supervisor and they said it my job send them back I told them it was your problem sending wrong shoes I'm never buying shoe from them again i never get mad bit when you don't have the money for shoes they should send another pair for the mess up but I have to return them for a another pair no thank you shoebacca kiss my butt I'm done with you im sorry

Do not believe the website. It claims that if you can put it in your cart, it's in stock. That is false. They will take and process your money, cancel your order days later, and not issue a refund in a timely process. Do not trust this company.

Will a restock fee be applied to return an item under $50 if the customer just didn't like it or changed their mind?
Note: I Used the review since web site would not take question.

Hi, I ordered Betsey Johnson Pearl sneakers which were $74.97and had a $10. Coupon for signing up.Very disappointed as when you pay this much for sneakers they should be new in boxThey weren't so I called to get an addition discount and instead was offered a 15% off next purchase.I think if the purchase is tried on already there should be a bigger discount.Therefore the 15% should have been applied to my present purchase not future. THANK YOU VERY DISAPPOINTED.I was offered to send them back but to much work, so keeping them but not happy.