6 Reviews for Seoconsult.com
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Very similar experience to the other reviews. Great sales team who promised the world but deliver very little. Most of the promised work has been late or not completed at all, customer service shocking, majority of search terms are now ranking 80+ (from start of agreement 5-10). Very expensive bad mistake in using seoconsult/clickconsult.
We have just terminated our agreement with Click Consult after a very torrid experience of having them design and host our website and also carry out SEO activities for us.
After 24 months of SEO work, we found ourselves blacklisted with Google after Click had installed links to some extremely poor sites, some quite inappropriate. We terminated their SEO contract and placed this work elsewhere, continuing to have our site hosted with them. Our new SEO company managed to get our Google blacklisting removed and were quite frankly appalled at how badly Click had carried out our SEO work. They hadn't even modified our onsite text to make the site more appealing to Google. However, when we took them up on this fact they just claimed they would get it sorted when we renewed with them.
For hosting they were charging us £300 a month for a dedicated server which was totally excessive for our needs. We asked for another package more suitable for our site and were told no. You are in contract and we won't change the package. We managed to get an alternative quote for £180 a year and re-hosted our site with the new provider. Click then launched into us, claiming we were in breach of a contract that still had around 15 months to run (we also fell into their auto renewal trap - ours for 24 MONTHS !)
They threatened us with legal action, we had solicitors letters and very abrupt communication from their legal people.
They completely got their facts wrong about the renewal date and were 12 months out. Despite having been completely in the wrong, and very aggressive to go with it, we didn't get an apology, just more communication insisting on immediate payment for the remainder of the contract value.
In summary, extremely unprofessional, aggressive to the point of being rude, failure to conceded that they had made a major error with the terms of our contract and we will definitely never deal with Click again. We're only sorry we paid them so much money before realising how little return we were getting.
Hopefully as a previous reviewer, this review will help someone else avoid making similar mistakes that we did. AVOID AT ALL COSTS.
We have sought professional advice on the quality of their workmanship from two different sources and have been told by each that the quality of work Click carried out for us was extremely poor. This included MIS-SPELLING our company name 273 times on our blog and providing some unbelievably bad content for our products.
absolutely horrific company - our experience is exactly the same as those below. used spammy tactics, and didn't deliver. very keen to bill you though. AVOID!
Terrible service, once they get you on contract they dont care.
stay away from these guys, over promised but never deliver
This company promised us lots of SEO magic, convinced us to move from our existing seo company.
The reality we have experienced is way way short of their well publicised hype.
SEO Consult Review
We at Perfect Getaways went into contract with SEO Consult (also known as Click Consult) in May 2009 on the back of their sales marketing, excellent reviews and claims of being the Number One SEO Company through TOPSEOS.com - a claim we now believe is paid for. Alarm bells rang from the outset with things not being done on time and constant chasing. By February 2010, after numerous failed attempts to terminate our contract, our organic traffic had deteriorated so much we refused to continue to pay them fees and they terminated the contract. We had tried to terminate a number of times before this as we felt they were affecting our business so badly but we were constantly told we were in a long term contract and would have to pay the whole contract up. Within two days of termination we were hit with an invoice for the whole outstanding contract of nearly £8,000 which we refused to pay. Two months later, we were hit with further bills for half the monthly contract for 'Intellectual Property' until we took everything off the website - effectively leaving us with a shell of a website.
A few things that we found oppressive that were on our contract:
1. Their contract automatically renewed every twelve months for another twelve months with no rights of dispute or termination. You have to serve a minimum of one month's notice of termination so if you don't terminate after 11 months you are stuck with them for another year and so on and so on.... Any attempt to get out of the contract leaves you with a solicitors letters and court action for the whole outstanding term of up to 12 months.
2. Once the contract is terminated (whether in dispute or by just ending the contract normally) you must continue to pay half of the monthly fee indefinitely or remove all content they have ever done for you - effectively leaving your website completely bare of SEO content even though you paid for it. We had to remove everything they ever produced even though we had paid them to do it.
After termination we spent the following 16 months in dispute which is extremely distressing when trying to run a small family business. They started a court claim against us for the £8,000 and we put in a counter claim against them for over £11,000 for misrepresentaion and poor work affecting our website. We went to a court directions hearing where the judge allowed us to request 'expert evidence' on the work they did which they were opposed to. Straight after the court meeting they came to us with an offer to settle and we agreed to a settlement with no liability accepted by either party. They tried to get us to sign a 'gagging order' where we had to remove all negative reviews already on other sites about them and not speak to anyone about them again but we refused to do so on the settlement agreed. I don't believe we're the only ones to have had these problems as I know of other companies that were getting solicitor letters and being taken to court by SEO Consult for similar things.
I felt compelled to write this review of SEO Consult (or Click Consult Ltd as they're also known) as a warning to others who may feel taken in by their claims, positive reviews and awards. The work we had was poor and, more alarmingly, the customer service when they didn't perform (right up to the Client Services Director) was shambolic.