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8/26/11

SEO Consult Review

We at Perfect Getaways went into contract with SEO Consult (also known as Click Consult) in May 2009 on the back of their sales marketing, excellent reviews and claims of being the Number One SEO Company through TOPSEOS.com - a claim we now believe is paid for. Alarm bells rang from the outset with things not being done on time and constant chasing. By February 2010, after numerous failed attempts to terminate our contract, our organic traffic had deteriorated so much we refused to continue to pay them fees and they terminated the contract. We had tried to terminate a number of times before this as we felt they were affecting our business so badly but we were constantly told we were in a long term contract and would have to pay the whole contract up. Within two days of termination we were hit with an invoice for the whole outstanding contract of nearly £8,000 which we refused to pay. Two months later, we were hit with further bills for half the monthly contract for 'Intellectual Property' until we took everything off the website - effectively leaving us with a shell of a website.

A few things that we found oppressive that were on our contract:
1. Their contract automatically renewed every twelve months for another twelve months with no rights of dispute or termination. You have to serve a minimum of one month's notice of termination so if you don't terminate after 11 months you are stuck with them for another year and so on and so on.... Any attempt to get out of the contract leaves you with a solicitors letters and court action for the whole outstanding term of up to 12 months.
2. Once the contract is terminated (whether in dispute or by just ending the contract normally) you must continue to pay half of the monthly fee indefinitely or remove all content they have ever done for you - effectively leaving your website completely bare of SEO content even though you paid for it. We had to remove everything they ever produced even though we had paid them to do it.

After termination we spent the following 16 months in dispute which is extremely distressing when trying to run a small family business. They started a court claim against us for the £8,000 and we put in a counter claim against them for over £11,000 for misrepresentaion and poor work affecting our website. We went to a court directions hearing where the judge allowed us to request 'expert evidence' on the work they did which they were opposed to. Straight after the court meeting they came to us with an offer to settle and we agreed to a settlement with no liability accepted by either party. They tried to get us to sign a 'gagging order' where we had to remove all negative reviews already on other sites about them and not speak to anyone about them again but we refused to do so on the settlement agreed. I don't believe we're the only ones to have had these problems as I know of other companies that were getting solicitor letters and being taken to court by SEO Consult for similar things.

I felt compelled to write this review of SEO Consult (or Click Consult Ltd as they're also known) as a warning to others who may feel taken in by their claims, positive reviews and awards. The work we had was poor and, more alarmingly, the customer service when they didn't perform (right up to the Client Services Director) was shambolic.

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