Used SeatGeek to purchase tickets to an NFL game this weekend. (in 69 reviews)
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I purchased two tickets for the Astros game and i noticed it was for the wrong date! The game was already being played if not already been done. Upon reading these reviews, I feel like i am not going to get my $60 back for just a simple date error. I emailed them, just waiting on the response (if i get one). Will give a better star rating if we get this problem resolved.
They use Uberseats. I got ripped off for over $150 worth of Dodger tickets. My tickets weren't accessible when I needed them so I would up paying double for left over seats plus they refused to refund my money.
Seatgeek chooses to use a 1 star supplier despite all the horrible reviews on that company. That equals poor customer service to me. I will not waste my time with SeatGeek anymore!
CHEATED ME OUT OF MY MONEY & kicked me down to fend for myself
If i could give them NO STARS..i WOULD..::BEWARE:: THIS WAS THE WORST TIX PURCHASING experiencing ive EVER encountered!
It was my BESTFRIENDS birthday and I had gotten her tickets to see a concert at the LA Forum (we came ALL THE WAY from san diego). ..throughout the day, i was trying to keep tabs on when they would send me my ticket..but as the day dawned closer and we were close to the forum...I NEVER GOT THEM!! ..I tried to find a phone number to call them because it was an emergency--but there was NO number to be found. The only contact information they have is an EMAIL address! I sent out emergency emails ONLY to find that THEY WERE CLOSED and would get back to me "as fast as humanily possible" - I went through their recommendation to contact the seller directly....reading through the instructions seat geek stated that there are "clues" on your email to indicate who is the ticket seller and what number to contact them..I looked at my email confirmation number ...and could not find these so called "clues" in my confirmation email!!! I was soooooo embarrassed and upset we werent able to see the concernt,.and that this gift i got for my best friends birthday turned out to be a pain in the butt.!!!.
I contacted customer service the next day...the rep said that the ticket seller cancelled and refunded my money on the 28th. However, my statement showed there WAS CHARGED FOR THE FULL AMOUNT ON APRIL 29 and THERE WAS NO indications of any type of refund!!! Where did this rep get that information from? And why didnt they notify me!? If the rep and tix seller cancelled their tix on april 28th. I SHOULDNT HAVE GOTTEN CHARGED on the 29th!!. AND THEY HAD PLENTY OF TIME TO NOTIFY ME about this issue! (the concert was on may 3rd) BUT i received no emails, phone calls about this cancellation..and i found out all these problems the day of the event. THAT IS UNFAIR. . We drove to san diego to the LA to be embarrassed and upset that we took this trip for NOTHING!
I AM SO DISAPPOINTED in this customer service. their indeceptions and lies when they told me that i got refunded. !!SUCH a waste of my time and MONEY!
Tip for consumers: it isnt worth the hell that i went through.
stick to stubhub.. even tho its more pricey..at least you got a phone number to their customer service to help u in emergencies..seat geek took my money, lied to me, & embarrassed me
Was planning to order tickets and received an error on the site. Bought tickets on another site, then later received a purchase confirmation despite never having bought any tickets. Tried to contact seatgeek 4 times via email and web form (cannot find ANY contact number) and have had NO response. Now I have to dispute the purchase through my bank and potentially cancel my credit card.
I recently purchased tickets for a reds game through there website when I got to the game they told me my tickets were invalid because they sent me tickets for the game the day before I have tried multiple time to get a hold of someone for a refund but I have yet to be given an answer or a refund
I just bought tickets to an event for the wrong date, less than an hour ago. I emailed and even called scorebig that took my money out, and want to change my tickets for the next day and they couldn't do that.
Very upsetting and now stuck with ticket to an even I can't go too due too wrong date.
Very upset that I cant just switch the tickets with the money, and that seat geek doesnt have contact info for customer service
My friend wanted to join me to a sold out show in Philadelphia. So he bought a 60 something dollar ticket through SeatGeek. I knew it was too good to be true. And when they scanned the ticket-- it was used already. What a horrible thing to happen! After talking to the door guy about this-- he mentioned that twelve people had to leave because of the same situation. Super lame, #SeatGeek. I hope you choke on a dry piece of bread.
Why isn't there a huge law suit against this kind of scam?
I have used seatgeek twice and loved it!!
I recently purchased tickets to Bull v. Cavs basketball game using seatgeek. The vendor was ClassicTickets-they charged my credit card. I agreed to pay $569, but there was an additional fee of $27.00 for taxes from ClassicTickets. I called Seatgeek and told them my problem and they happily refunded me the difference of $27.
I also used them to buy tickets for a 76ers game. To my surprise, they gave a $20 food voucher at no additional cost for each ticket.
I love using seatgeek to by ticket!
Was just browsing ticket vendors and seen that seatgeek is selling ufc tickets for fight night june 18th. The ufc fight pass presale tickets don't go on sale for another 2 days..... I $#*!ing hate scam artists. The major reason you can't trust anyone in this word, just out tonget your money
I purchased two tickets to the Charlotte Hornets v Milwaukee Bucks game. After reading the negative reviews I grew unsettled, thinking my tickets were bogus, lacking validity. I contacted SeatGeek customer service with my concern only to find my representative (Andrew) to be responsive, gracious, and he guaranteed that my entrance into the game would be seamless. He was right. We had great seats and a wonderful time. I'm sorry that everyone is having a difficult time with SeatGeek but I had a fabulous experience.
Ordered tickets for my son and friends for spring training. I was sent tickets for the wrong date, called then the promised to send the tickets I spent $180 they didn't send the correct ones and never received the refund! Scammers use Stub Hub they are legit
This is public service announcement for anyone who is thinking about buying tickets for an event. Do NOT use #SeatGeak to purchase your tickets! I bought tix for the NCAA tournament back in Novemeber 2015 and today (3/14/16) they refunded my money and told me that the post on their website was wrong and they don't have any tickets to the NCAA tournament. So for months I thought I'd be going to the sweet 16 and Elite 8 and now I have nothing. Please do not use this website, I don't want anyone to be sad like I am now. Only good thing is that I got my money refunded.
Purchase tickets on SeatGeek Warriors vs Trailblazers @ Oracle Arena. Get to the gate and was told to go print out the actual ticket because the system is not accepting the barcode. After finding a FedEx to print out the paper tickets, we are now told the Barcode is invalid. Basically the tickets were fraud. I paid approximately $750 for two tickets. SeatGeek has yet to respond to my call or email. This was college spring break trip for my son. All I want is my ticket refund amount.
My husband and I ordered tickets off of SeatGeek for the NCAA Tournament coming up in Louisville. The tickets we purchased stated they were for all sessions. When we received our tickets we only had tickets for session one. We attempted to call and email SeatGeek and have yet to hear back from them. We then contacted customer service for the seller who told us that it was not the seller's fault but the tickets were posted incorrectly and we would only be receiving tickets for session 1 and would need to go and purchase tickets for session 2. We have now planned a trip for these games and do not have tickets to one of the sessions. Will never be going through SeatGeek for tickets to anything again.
This is a waste of money! We spent 129 dollars to stand outside of the stadium with phony tickets AND am having the most miserable time getting a refund! Seat Geek will not answer your calls or your emails, but they are more than happy to RIP YOU OFF and steal your money. Please, learn from my mistake and do not support them! They need to permanently removed!
Tip for consumers: DON'TAsk Zoe about SeatGeek
I just posted a couple tickets and read all of these horrible reviews... I really hope this isn't true, but i'm calling my credit card company now and canceling the transaction. This insane. you people should be sued and put out of business for STEALING people's money!
I have used StubHub for years with ZERO problems, and this is the first time I've used SeatGeek. I purchased a ticket for Motley Crue for a few hundred dollars and when I get to the entrance of the Staples Center arena I get turned away which was humiliating and the box office said it was a cancelled ticket due to TICKET FRAUD. This isn't a bs "ticket aggregator" thing either. The SeatGeek logo was next to the ticket listing and also appeared as "SeatGeek" on my account. How is this company even allowed to operate? I will NEVER use this scam company again. I'm yet another story in a very long line of people who've had an experience ruined. Never trust this company!!!!!
I purchased 2 Orlando Magic game tickets for Dec.23 at 7pm so my little brother could go to a game. It is 8:05pm on the same day and im writing this review because the tickets I purchased for $172.00 DID NOT work. We were directed to Guest services and they could do nothing for us since Seat Geek is a 3rd party. I am very sad and ashamed that in this day and age you are not able to get what you paid for. Anyone looking to buy tickets for anything, buy they from the venue directly. Never go through a site that does not deal with the venue directly or else you will end up like me at home and robbed.
I was just shown to my seats, the last in the house. I'm baffled because I am 100%sure this section of the theatre was NOT in my search parameters and that I did NOT buy the cheapest seats available. So I can't quite understand how I ended up here. Shame on me for not triple checking but come on... I cannot believe I paid double for the last seats in the house next to a pole. What's worse is that I got this show as a gift for my companion- embarrassing! I can't help but think I got SCAMMED :/
I was completely swindled. I purchased 2 tickets for my 70 year old father and I to go see Bruce Springsteen (his longtime idol) as a big Christmas present for him. It was $200 / ticket was my absolute max price range I could afford.
Sometime later, right before Christmas, I received an email from the vendor (Razorgator) that they were not going to honor the purchase even though I had two confirmation emails (Tickets on the way, etc). When I checked to see if I could purchase new ones, ticket prices were 3x what they were before and out of what I could afford.
SeatGeek is responsible for vetting their vendors that offer tickets and making sure they honor their sales. To date I have not heard back from either Razorgator or SeakGeek on the matter. This just seems wrong to me.
I was hesitant at first to use SeatGeek, but after attending my game with no problems. I can't say enough good things about this site. I received my tickets via email almost instantly after my purchase. I also contacted their support team with some questions that I had because it was my first time using their site. Their team was very helpful and reassured me that my tickets were legit and I wouldn't have any problems and on the off chance that there was a problem they would be happy to fix the problem. I also had my tickets on my phone via their app which I used at the gate because the game I went to it was raining all day and I when i pull the tickets out of my pocket to get scanned at the gate they were too wet to scan so I just opened up the app and used the in app tickets to get into the stadium. Smooth process all around. I will definitely be using SeatGeek whenever I plan searching for tickets again.
Last Saturday my son and I bought tickets to the ACC football championship game immediately after UNC won their game. We paid for the tickets on line and received a confirmation number from seat geek. Cost = $166 each. The following Monday, we got an email that the tickets were not available and my credit card was being credited. Today, the same seats are selling for $525 each. I will never use them again and will tell anyone who will listen about how were shafted.
I am a frequent customer with Stubhub and decided to try seatgeek. Keep in mind that Seatgeek is only a platform to connect you with another seller / website.
I visited their website yesterday which led me to Razorgator and purchased two tickets to the Los Angeles Lakers against the Utah Jazz on April 13, 2015 (Section 6 row 2) this game happens to be Kobe Bryant's last game. At the time I was charged $1,000 with a transfer fee of $100. Several hours later I received an email saying that due to high demands these tickets were no longer available. My girlfriend and I frantically rushed to the computer to see if we could find replacement tickets but by this time most of the tickets have been purchased and prices have been inflated to the current market value (double or triple the price). Since this was after hours several calls to Razorgator and Seatgeek were not answered.
I called Razorgator today and they said that by the time I bought these tickets they had been already sold an hour prior but their system did not "refresh". The explanation I received was not clear. The agent stated that this happens all the time and empathized that he would be really upset also. He did offer me a deal for the $1,000 I had spent he could give me replacements tickets at the current "market value" which is in the 300 section row 29. My current seats that I had bought are now around $1,500 a ticket which is an additional $1,000 a ticket out of pocket. I believe if I was told in a timely matter I could have found similar tickets for around the same price. I do not believe that Razorgator did everything in their power to help me out.
I emailed Seatgeek and they responded showeing some remorse but did nothing to help me find tickets.
"Ultimately, we hope to create a better system where this does not happen."
It really does sound like I became victim of their trial and error. That's nice for the future to fix your system, but how about right now? How are you going to fix this for me? Fix this for your current customers?
From researching about Razorgator and Seatgeek both take pride in being a trusted source of providing authentic tickets, killer bargains and the best customer satisfaction by offering 100% guarantee. I find all these are untrue. I feel like I was robbed, treated unfairly, and justice was not served. I went to Seatgeek to help ensure that my ticket purchase is seamless but left without tickets and a terrible taste in my mouth. This is my first and last time purchasing from Seatgeek.
My tip if you want to purchase tickets would be to go to stubhub or directly though nba ticket exchange. With stubhub for any reason the tickets you purchased becomes unavailable like what had happened to me they will charge the seller the difference of what the market price is for the current seats.
Save yourself the trouble and don't go to a website that will link you to another site. Go to the direct source or learn your lesson the hard way like me.
Bought ridiculously cheap tickets from this site for a Norah Jones concert. Found tickets 3 days before the event after being directed to the site by an acquaintance. Paid 1/3 of what the venue charged. I'm sure that price was because of the proximity of the concert dates and the seats had not been sold. Scored 3rd row center seats! Easy peasy process. I don't know what hassles the other reviewers experienced, but my experience was excellent!
I want to give SeatGeek and opportunity to respond, but it appears the mark-up for tickets I purchased was huge! I ordered 4 tickets for Disney's Frozen on Ice for $71 each. This was less than the prices quoted by the venue and Ticket Master. I received the tickets a few days later. The face value of the tickets was $50 each but the fee I was charged was $384.15. When I called the venue about the discrepancy I was told that the value of the ticket is what appears on the ticket and they have no relationship with the third party through whom I order tickets. I did not see any evidence of hidden prices, etc on their website prior to purchasing my tickets. Lesson learned: buyer beware! (I gave them 1 star because the tickets arrived in a timely fashion. Otherwise, I feel victimized on the pricing). If I am wrong, I will gladly write another review exonerating them.
We used this site to purchase concert tickets. The floor plan didn't show where the stage was. It just had a box in the middle. Every other site we viewed had behind the stage on the left side. We thought it was the same here. WRONG! So we spent money on tickets behind the stage. As soon as we looked at the seating chart on another site we realized the error. We immediately contacted SeatGeek and received no help at all. I understand a no refund policy. However, your site is misleading. I only wish I would have read through all of the negative reviews before making the purchase.
After giving my name, credit card info and address I could not complete my $2300.00 ticket purchase. I called the 800 number as requested. They requested a scan of my drivers license. I requested they go out of business.
I am actually very nervous because I just bought two tickets from them before reading reviews. I had an iffy feeling when my email took a while to send me the tickets so I hopped on here and I'm extremely scared of what is going to happen tonight. I have my tickets printed out but I've heard of a lot of experiences with duplicate tickets where the seller will enter first and of course since mine would be the duplicate I could not enter. So I will hope for the best and post an update review about my experience.
I attempted to purchase tickets for Remembering Pavarotti at the Dorothy Chandler Pavilion. They were $220 each and I got four tickets. I couldn't find the confirmation email since it was sent under the name of UberSeats. When I finally found the email and opened it, the tickets were for the wrong event, wrong day, wrong time and the tickets they sent me were for an event that had taken place earlier that evening. They will not refund my credit card for the $880 charge for the wrong tickets that were never used.
Bought Dallas Cowboy tickets and received in the mail. On game day, the bar code on the ticket wouldn't scan at the entry. They allowed us to go in and escorted us to ticket disputes. We found out that the duplicate tickets were scan already by another couple and they were in our seats. The original owner had sold the tickets twice. Once on seatgeek and then on NFL resale tickets website. We had the original tickets where the other people had printed Ticketmaster tickets for the same seats. We were told that the original ticket holder had sold them on the NFL resale website as well and that the tickets purchased on the NFL resale site took precedence over any other third party ticket resaler. So they got the seats and we were left without tickets after purchasing them from seatgeek for $700. Now we are trying to get seatgeek to refund us the money which they won't do until they can get their money from the original ticket owner. Note that we bought round trip airline tickets and hotel expensive to travel to Dallas for the game that didn't happen. Don't buy tickets from Geekseats ever again!
They charged me immediately for Rangers Orioles tickets tomorrow. They send an email to log on, but no tickets!
Game is tomorrow and I am out $150 for my son's birthday present.
I would go to stub hub but only had that $150 set aside for his present. A special place in hell awaits this group
I bought tickets for a small concert on SeatGeek, they were average to Ticketmaster's selling, but check because sometime Ticketmaster is less when fees are not included. I purchased two tickets from Ticket Network, and they got me in the concert and no one was claiming our seats besides us. I do not recommend SeatGeek because I prayed a lot before the event, but heard a lot of negative reviews about UberSeat. I do not trust SeatGeek but if I had to, would buy from Ticket Network again.
Misleading pricing I will be reporting to the better business bureau. The person who dropped my tickets off sent very unprofessional text go me when I requested a refund for the misleading information about the tickets and time frame of delivery. I would recommend theses people to anyone its nothing but a scam.
I recently bought tickets to a concert. I did not realize that I could get them at face value on the concert site website. SeatGeek claims that they have the best deals and I like the idea of consolidating all of my ticket purchases on one site. Their advertising is false however, as they are legalized scalpers even when less expensive tickets are available. I find this despicable!
On Friday June12th I did an online search for Prince tickets for the 8pm show on June 14th at The Warner Theatre, in DC . We selected and paid for 2 tickets for the 8pm show in seats located in the mid-balcony using Ticket City via Seat Geek. At the time of placing the order they just gave a confirmation code and no other details confirming the seats or performance time. We received the 2 tickets 12hrs later for seats located in the orchestra section and for the 11pm show. We called Ticket City to query the mixup and they blamed Seat Geek saying that seat geek were selling tickets for the 11pm show under the guise of the 8pm show. The ticket agent admitted that many other customers had the same problem/complaint. Even though my credit card statement clearly states that I bought the tickets from Ticket City, they are refusing to give a refund for the tickets saying they held up their end of the deal in providing the tickets. Ticket City suggested we contact seat geek saying they were the ones responsible for the ticket/seat mix up. Ticket City refuse to take any responsibility claiming they are a reputable company. Seat Geek do not have a direct telephone contact number and online reviews claim Seat Geek to be fraudsters. We have emailed seat geek and have not yet had a response. My advice is to never use Ticket City OR seat geek. I am now stuck with 2 tickets (that I paid $578 for) to a 11pm show that I did not want to go to. I wanted tickets for the 8pm show.
I purchase tickets through Uberseat via SeatGeek for a concert at Merriweather post. They seemed a great deal, but hey, sometimes you can get lucky. They were e-tickets, for which they say they will be delivered at least a day or two before the event - which had me worried. So I followed up with them and they assured me that I would get them ahead of the event. I also wanted them to confirm that I was in the proper section - they had mapped the seats to GA - floor (next to stage), but there was also a GA - lawn section much further away. The first response i received was only "they are GA". I asked a second time and they finally admitted they were GA lawn. They had listed 90 tickets as GA - floor... whoops. Thankfully I had followed up early.
They were responsive, but their compensation for my trouble was pathetic. Either they are incompetent enough that they cannot list things accurately, or they are willfully baiting and switching. Avoid this service.
The instructors, lessons and business ethics are great! Golf is one game you can play or try to play, for a long time (50 years in my case). I had a mid-level membership with RevolutionGolf.com ($57/year). This year, I had a total hip replacement and can not benefit from lessons, so asked if I could have a refund of this years annual subscription. AdamR after a few minutes, issued me a refund!. It is great that there are still some companies that have: "Good Heart".
Tip for consumers: Beware of their false claim of 100% guarantee. Both Seat Geek and their
re-seller Ticket Zoom did not sell at market value.
I bought seats and then recieved a message that they were already sold. So we bought different ones and again, same message. My credit card has been charged twice but no tickets! Then I decided to read blogs about them. Man, wish I did that before I bought tickets because it appears no one gets their tickets fromt his company. Shame!
You cannot find out anything about status of your tickets or if your credit card has been charged. No phone # to call. I have purchased many tickets from other sites without any problem. They can't even answer my email in a timely manner. Stock email saying we will get back to you. The game I purchased is tomorrow. How long do I wait!!
NEVER USE SEATGEEK!!
Their Listings are misleading if you do not read them carefully. If you find one and leave it, and try to return to it, you may get a separate seat listing. Attempt to merely exchange was greeted with long phone wait and garbage line that it was already accepted, and they could not merely exchange it.
I went to purchase three tickets for tomorrow nights Yankee Nets game and entered all my credit card information. I received an email staring that I would receive a conformation email shortly. Several moments later I received an email stating the tickets were no longer available and that they had been sold. I called customer service to inquire and was again told the tickets were sold already. Keep in mind I already payed for them and I had recieved conformation about them. Ten minutes later I went onto StubHub and bought the same three tickets. Go home Seat Geek! I would never recommend you to anyone.
I bought tickets for the Cavs game May 4th and I was told at check is get a confirmation email, have yet to receive a confirmation email or a receipt or the tickets (surprise, surprise). I have tried to email them a few times now to see what the deal is, and where the tickets are, but clearly they only care about getting back to people on here to save their name. But for real seatgeek if you could get back at me that'd be nice.
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