Susan Johnson - customer service manager, was very professional. (in 24 reviews)
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Ordering was easy. Shipping was fast. But my scent does not smell like Yves Rocher's Eryo...I still have some original left and it's CLEARLY two very different smells. I'm even willing to ship the company some original Eryo if it would help match the scent better in the future.
My daughter's favorite fragrance was discontinued and she wanted a bottle of it for her upcoming birthday. I found ScentMatchers online and decided to give them a try. My daughter was ecstatic.....she loved the bottle that I had designed and she stated that it
smelled exactly the same. So without a doubt I will be using ScentMatchers for future gifts!!!
I ordered a reproduction of the original calvin from 1981 and received it promptly. However my initial impression of the product was too powdery and dissimilar from the original. I notified Scent Matchers and a full refund was given immediately without question and no need to send the product back, just keep it I was told.
A month later I retried the cologne and with several friend and family inputs, I changed my mind and decided to wear the cologne, while not exactly the same, it is still very close and got approval from all who have smelled me wearing the original calvin for the last 24 years!
I notified Scent Matchers of my changed decision and requested they recharge me for the cologne. I received a gracious email confirming my request and a discount offer for my next order.
I am very pleased with the product and the customer service.
Wesley Thompson, Charlotte, NC
I have used Spark by Liz since 2003. For some reason they have discontinued this scent. Every perfume site I have visited to try ordering is "out" & I resigned myself to finding a new "favorite" scent. My sister happened upon ScentMatchers and told me about it. I was desperate and went on site, ordered (it is sooooo easy) and within a short time my mailbox was blessed with my 3.4 oz bottle as well as a second bottle on the way! I LOVE IT!! I have been amazed at the responses of the people at ScentMatchers. Every inquiry has been answered almost immediately! This site and it's products are AMAZING! I highly recommend this site and am a dedicated customer from now on! Thank you, ScentMatchers!
This is my fourth order from Scentmatchers in the past year.
I was a long time user of Caswell Massey Aura of Patchouli and was disappointed when they quit making it.
I asked Scentmatchers to make a slight change in the usual mix they send me, by adding a little more patchouli, whatever a little more was--- is perfect!!!!
Thanks so much for accommodating me, I will be a long time customer.
I was shocked to see my favorite perfume, long since discontinued on Scentmatchers and had to try. Baroque from Fragonard purchased in France in 2006 and reordered several times. Then discontinued.
Scentmatchers is very very very close to the original, a bit more cinnamon than I remember but the spicy oriental feel is there. I love it!
I will be reordering.
I was looking for a gift for by best friend's 60th birthday and I remembered that she like Anne Pliska perfume. When I went to Nordstrom's they told me it was not longer in production. I went to my source for all products AMAZON, and they directed me to ScentMatchers. I was pleasantly surprised that the perfume smelled just like Anne Pliska. I really like the option of choosing your own bottle and personalization of the bottle. My friend was ecstatic to have her favorite scent and a personalized bottle. I had a few questions and the customer service was excellent. I will definitely use ScentMatchers again.
I wore a cologne (Gravel for Men) through the eighties and nineties which was a little hard to find and I never replaced my last bottle. Years later when I looked for it I found that the 1 person who had created and produced it had passed and it was no longer available . I found Scentmatchers and to my surprise I saw that they offered a copy of this cologne. With some trepidation I ordered thinking they couldn't really exactly match the scent. I was very surprised and pleased when my order arrived and they had totally nailed it. It was like being reunited with an old friend. I am very happy with this transaction.
I am thrilled with my ScentMatchers purchase! It was a gift for my mom's birthday. She had been so dissapointed that her favorite scent was discontinued. She even traveled to NY to try and find some. Imagine her delight when she received this scent, made just for her. I may now be her favorite child! Thank you ScentMatchers!!!!
I am so pleased with my perfume New West by Aramis. Customer service was spectacular and I will definitely order again and again.
I accidently found this website and thought I would give it a try as I live in Australia think I was taking a bit of a chance. However it paid to give it a go as very happy with my perfume which has many happy memories of my teenage years and my husband remembered it as well. Would be more than happy to advise people to do the same thing, very happy with my decision.
I have been using this product since October 2012. They have always gone over and above to keep there customers coming back. Thanks to you and all your staff.
I have asked Scent matchers to duplicate the original Drakkar (before Drakkar Noir). This Drakkar was very popular in the 70s and 80s and was discontinued in the early 90s. Scent matchers worked on reproducing the scent and sent me the product. the result was not matching at all, however, it had a hint of the original Drakkar. I sent them an email stating that I would be willing to work with them and send them a sample until we get it right. I am glad to say that Scent matchers worked with me until they got the scent very similar to Drakkar original, they even sent me a replacement for free to replace the product that I was not happy about. I am so pleased with the level of the prompt customer service, the professionalism and the outstanding skills and service, I have received. First class team and product and honorable people. I am their customer for life and I also ordered fragrance oil and perfume of the original Drakkar. Cannot wait to try it on.
Tip for consumers: my advise if you are not pleased for any reason is to contact the most wonderful customer service manager, She is very responsive.Ask Alaa about ScentMatchers
I ordered the fragrance Borghese, something I've been looking for years. The cologne has been discontinued. Somehow I came across ScentMatchers online and put in Borghese and this site had it. Once I received it I wasn't disappointed; I remembered that aroma for years; a perfect match (perfect price too). Thanks ScentMatchers.
Tip for consumers: Go to this site and shop, best prices ever.Ask Eva about ScentMatchers
Im sure many are as skeptical as I was in ordering a cologne no longer in production. Ive been a fan of Lauren Silver for a decade(since 2005). When I heard they were discontinuing this product a couple years back, I bought a couple year supply. After searching for a new scent, I still kept wanting my old Silver back. I found this site and only committed to a bottle. This week, I received my bottle, and wanted to wear it to see its longevity. All I can say is wow. Not only is it identical in scent, it wears a lot longer than the original. I dont know what they use to add to the scents daily longevity. If youre new and leery about this purchase, I say give them a try. If they duplicate most scents like they did Silver you wont be disappointed. Of course I want to get my hands on more, so I checked into the repeat customer option. And oh wow, what a discount you get on repeat orders. Im a customer for life. Plan for a little but of time, because they make a custom bottle and working just for you. But its well worth it. Very nicely packaged and stored in a nice dark bag until you receive it until you can store it where you like. This was my first ever replica purchase of anything. If your experience was anything like mine, youll be glad you purchased. Lastly, finding the originals are not only hard, but get costly as you can imagine. I now can buy my favorite fragrance actually a litle cheaper than what I used to get it, when it was out and in abundance. Nice job here. Very impressed. Cost, product and service, a very nice experience.
I had my doubts that the custom scent concocted for me at an event could be matched but I truly love it so I gave Scentmatchers a try. They were meticulous and took extra time to evaluate and order additional ingredients. They stayed in touch with me throughout the process alerting me that this was a difficult match to make. In the end the product they delivered was great! The bottles were lovely. On first sniff I could tell there was a slight difference so I compared the original to the match... OK - keep in mind this is a completely original scent I am trying to have matched and not a known brand name perfume! But, yes, on first sniff there was a difference - the original seemed to have a deeper, richer first sniff - BUT once on my wrist and definitely after a couple of minutes the two scents were virtually identical. Not sure how that works I am very happy with the end result!
If you are tired of the fragrance that is your "trademark" changing over the years, disappearing, or the price going up so high that you feel guilty purchasing it, ScentMatchers is your solution.
They not only let me choose from the original French version of my cologne, but allowed me to select a bottle, name the fragrance whatever I wanted, offered a second bottle for about half the price of the first one and it all arrived priority mail within 10 days. The match was absolutely perfect and at 1/3 the price of the cologne that is being sold today, if it's possible to get it. And by the way the cologne sold today bears little resemblance to the original French version. These people ROCK!!!!! A. Jackson
The earth by gap scent was a unisex fragrance back in the day well they discontinued it but kept the rest of the line. Well I ordered from scent matchers and it is better than i expected. I will definitely reorder and recommend to my friends. Even the liquid texture looks the same.
Thank you so much.
I ordered two scents from this company I was pleased with the service and the presentation. My perfume was not exact (who could do that?) but close enough to bring back memories of a magic, classy 30 year marriage. When my husband passed i was surprised how important the sense of smell became. I ordered a discontinued perfume scent from this company. Though it goes away quickly it is enough of a ghost to satisfy my longing.
I ordered 2 fragrances. One was spot on. The second was a bit off but they are doing everything possible to make it work. I could not be more pleased. This is an amazing company and I am looking forward to a long and satisfying relationship with them.
I ordered from them and the scent was not even similar at all to what I wanted. It smelled so disgusting that I had to throw it away. I offered to ship it back to them, but apparently even they could not handle the stink they put together. They tried to get me to keep it and kept giving me some bull about their money and time they put into it and about some charity crap. They kept this up for awhile back and forth thru emails and never said sorry or anything, just kept asking me to feel bad for them. I am the one who got ripped off, feel bad for me, not yourselves. You should feel like shameful scumbags, cause you are. I was so excited waiting for my perfume and cannot believe what I went through after. I requested a full refund numerous times, I told them I would ship back the bottle of stink. But they kept insisting I keep it and they would give me a partial refund then "donate" the rest of my refund to charity. It is all a BIG PATHETIC SCAM. Please BEWARE.
I unfortunately read the reviews too late. I ordered a discontinued scent and just received it. It is what most customers say... It smells cheap and disgusting! It was not even close to the scent. Matter of fact am taking it to be analyzed. Do not ordered anything! I put scent on and I bagged and had to SCRUB it off! Please find another scent you like at a reputable place.. Now let's see how quickly a refund comes!!
I asked scentmatchers to duplicate my favorite discontinued perfume - Ananya by the Body Shop. It was on their list so I assumed it wouldn't be a problem. They were very nice and professional to work with but the scent I received, although lovely, did not smell like Ananya. This is not just a mistake of memory but absolutely accurate as I still have some of the original Ananya left and the scent has not changed even as long as I have had it. The other problem is that the scentmatchers scent does not last more than about 10-15 minutes after you put it on,. I have had cheap fragrances from Bath and Body Works that last longer and for 59.99 that is ridiculous. I sent an email to customer service and they said if I had an issue with the strength, when I re-ordered (and paid 39.99) they could make it stronger. I won't be reordering.
I ordered two bottles of perfume which arrived within about 2 weeks but unfortunately USPS was not gentle with them and both bottles arrived broken and the box was soaked. I took a photo of the box and sent it along with an email. I got a speedy reply promising to replace both bottles which they did quickly. No problems!
As for the perfumes themselves, I ordered matches of Dazzling Silver and Chaos. The Chaos is spot on - smells exactly like the original to me from first spray to dry down. The Dazzling Silver is very nice, but there's a distinctive note in the opening that's missing. The upside is that the dry down is very much as I remember. I'll definitely give Scent at hers a try with other perfumes I've been missing!
Was looking for a favorite but discontinued fragrance called "Night" - by Halston. What I received smelled awful, like some cheap dollar store cologne. Not only was it not the fragrance I was anticipating , the perfume was so oily I had to actually use a tissue to remove the oily residue from my skin.
I emailed ScentMatchers with my complaint and, I suppose like most of those that complained, I never heard anything back. Guess I can always use this perfume as a bug spray as that is about all it is good for!
I ordered a discontinued cologne for my Sister's birthday and she is thrilled and loves her present. The Customer Service is perfect, because I just wrote to ScentMatchers at 6:00 AM and I was greeted and in a conversation with the Customer Service. This tells me they care very much about their Customers. I will be ordering from ScentMatchers again very soon. They are a Five Gold Star Company.
Mrs. Sylvia Habel
WE HAVE A NUMBER OF NIGHT BLOOMING CEREUS PLANTS. WHEN THEY BLOOM (PERIODICALLY) THE FRANCE IS VERY DISTINCTIVE, BUT SHORT LIVED. WE HAVE OFTEN WONDERED HOW TO “BOTTLE IT UP”. IN TRYING TO FIND THAT FRAGRANCE IN A PERFUME WE DISCOVERED SCENTMATCHERS. BECAUSE THE FRAGRANCE IS NOT LISTED, WE WERE SCEPTICAL AS TO WHETHER IT COULD BE RE- PRODUCED. HOWEVER, THE PROTECTIONS WHICH THE COMPANY OFFERS, AND ITS OBVIOUS POLICY OF GENUINE DEDICATION TO SATISFYING ITS CUSTOMERS CONVINCED US TO GIVE IT A TRY. WE HAVE BEEN VERY PLEASED WITH THE ENTIRE EXPERIENCE. THE FRAGRANCE TURNED OUT TO BE VERY AUTHENTIC AND THE CUSTOMER SERVICE WAS EXCELLENT AND HELPFUL THROUGH THE ENTIRE TRANSACTION. WE HAVE ALREADY PLACED A REPEAT ORDER FOR OUR DAUGHTER.
I have just received my order & I LOVE IT!!!! It smells EXACTLY like Dazzling Silver. I've missed wearing this scent for some time now because it was discontinued. I'm so happy that I now have a place to order my favorite fragrance. And, I needed it for a wedding I'm attending and Scentmatchers made sure I had my order before I departed for my trip.
Thank you so much!!! I will definitely be a repeat customer.
I was extremely disappointed when my favorite cologne, Escada Pour Homme, was no longer being made. When I came across a website called www.Scentmatchers.com that advertised they could match discontinued Eau de Perfums I was cautiously optimistic. Now that I have received Scent Matcher's version of this fragrance I could not be any more pleased! The Eau de Parfum is a perfect match of the original! In addition, Scent Matchers offered a lotion with the fragrance, this lotion moisturizes without being oily. I forward to being a customer of Scent Matchers for a very long time.
I've spent the past 7 years trying to find a scent I loved as much as Mary Kay's Acapela. No luck and hundreds of dollars later, I found this site. My order arrived today and I am thrilled! I have my favorite scent back! This company is amazing. If you''re missing a favorite discontinued scent see if they can provide it. You will love the results. I do!
I placed an order for a discontinued perfume -- it was a favorite of my mother's, and I wanted to surprise her for Mother's Day. The perfume was a hit! My mother is a retired laboratory technician, and loves the idea that chemists were able to recreate her favorite perfume. This was the perfect gift for her -- on multiple levels. Thank you, ScentMatchers!
I've been wearing Adolfo Classic for over 20 years. Within the past year or two, the company discontinued it! I tried every means to find some, but it was about impossible. How glad I am that I tried ScentMatchers. They gave me great feedback as I was waiting for the order and promptly answered a question I had about part of my order. The perfume is very, very close to the original, and I love it. Nice bottle and packing, too. They will be my resource from now on.
It smells more like the original Dark Vanilla than the last 2 original bottles that I had.
I have used scentmatchers twice now my first order I was a little worried with all the bad reviews but took a chance and I am so glad I did my favorite perfume was discontinued and they had it upon receiving my order I was hooked! My second order they forgot the second bottle I sent an email and got a response the same day, they were right there apologizing and sent it out immediately with no hesitation! There customer service was outstanding! I even asked for a change on my style of bottle and they were very happy to make the change with no hesitation I will be using scentmatcher again and again thank you for such a great company!
This seller went out of their way to do just what they claim and that is to satisfy. They tried to match a very old (1950's) Russian Leather mens cologne which they did not have a sample of. When it did not match, I read their list and asked if they instead, would send Faberge Aphrodisia, which they promptly prepared and sent. It is wonderful and I will definitely be purchasing from them again. Both for a refill on the Aphrodisia and for others on their list. Thanks!
Ever since YSL changed its formulations due to IFRA regs. I have been searching for a replacement for YSL's original formula Opium. I finally found this with ScentMatchers. It is not quite as heavy as the original Opium but the scent profile is spot on. The scent lingered for many hours and did not change during the course of wear. It is so close that I am ordering more bottles to give to friends. I am extremely happy. The new Opium be damned, I'll take ScentMatchers formulation any day. Also, the price structure is fantastic. I highly recommend ScentMatcher.com to everyone!
Tip for consumers: I've enjoyed my scent so much I've already purchased 5 full size bottles and 1 travel size. If it helps anyone, I am in no way connected to this company nor have I received anything in exchange for my review. I just enjoy my purchase, as does my coworker, who received one of the bottles I bought. And, I am still smelling sweet!Ask Michelle about ScentMatchers
I received my scent today...Scentmatchers version of V/S Versus by Versace...and I am on cloud nine. I haven't smelled anything so brilliant in at least 10 years...since my perfume was discontinued. The scent is 99% perfect
I couldn't be happier. I am not just impressed with the scent itself but the bottle I picked is beautiful...and I absolutely LOVE that I got to pick the name of my new perfume. Also impressed that it only took 2 weeks to receive my order and Scentmatchers did a wonderful job keeping me posted on the status of my order.
Even if I was able to buy the real thing I would still buy Scentmatchers product!! I get twice as much for half the price. They have really out done themselves.
I will definitely be reordering...and sooner rather than later because I am going to wear this scent every singe day. My next order will include a travel size bottle and the matching scented lotion as well.
To whom it may concern:
I ordered my cologne (Norell) which has been impossible to find.
They came very close to matching it and I am very pleased with the results.
I will certainly order from them again. They provided excellent service.
Scentmatchers duplicated Woods that Abercrombie used to make. I could not find it anywhere at a reasonable price. The match is perfect. The bottle is lovely. The price is reasonable. The service is excellent. I will tell my friends and purchase from Scentmatchers again.
I have been wearing Royal Secret for over 30 years and found it to be out of stock every time I tried to order it lately. Ordering from other places proved to be knock offs that were not the same scent. I was becoming very frustrated with ordering and returning bottles that were not quite right. I am so happy I found your company. You nailed the match perfectly and you have a lifetime customer with me. The added touch of my name on the bottle was nice as well as the card with pictures of the team and the re order offer.
I have ordered from ScentMatchers twice and have always been satisfied with their service and their product. Both me and my wife love the perfumes they have made for us. I highly recommend this company if you are looking to do something special and unique for the one you love.