51 Reviews for RocketLawyer
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Would not refund my money after I was unaware of being billed. My "account" screen has no record of my credit card information, dates or amounts billed, and I never received any receipts that they claimed to email me. I am reporting them to the BBB.
They wasted my time, by showing no information about that at the end they will ask my credit card information. I wasted my time creating a document I could not get unless I pay them $60 or give my credit card information.
Did not like business practices.
If you do an internet search Rocket Lawyer comes up with the results. The reason I chose to go with them was the word "FREE". Yeah not true. You go through the whole filling of files, forms etc and then you get a message "you can try for 1 month free and then your "credit card" will be charged after the month. I would have been happy to pay about $3.00 for this document but that was not an option. This
I read a couple reviews of the best online software for creating living trusts and Rocket Lawyer came highly recommended. However, when I went to the site I couldn't figure out how many forms to fill out for a living trust and power of attorney so I chose 2 of them and spent an hour or two answering the questions. When I finished I could not retrieve the documents and could not see them until I provided my credit card information for a free one-week trial. It also indicated after the one-week monthly trial I would be charged a monthly fee. I don't want continuing service. I really only wanted to create a legal living trust and durable power of attorney document. After reading other user's reviews I think I will shop elsewhere.
In order to ask a question you have a very limited space in which to ask (700 characters) my question was a little complicated so I was unable to really explain it with that limitation, but I did my best condensing it. They were supposed to be fast with their answers but a couple days later there was still nothing, so I ended up cancelling the membership and going on justanswers.com and paid for a QUICK and detailed response. Then tonight I FINALLY got an answer on rocket lawyer. It was the worst answer ever, the guy didn't understand anything I was asking, which I partly blame on their limit of 700 characters and partly on the fact that the guy didn't seem like he really even read the whole thing. This company is awful, don't waste your time.
I too had trouble with site. I couldn't find the place to cancel on the site. Says first doc. Is free but beware as is you don't cancel before 7 th day you will be charged 39.99 regardless of only doing one doc. I disputed unsuccessfully and will be watching closely for future charges. Stay away from this site.
Charged my credit card for 5 months even though I never gavethem my card number. They would not tell me the email account which signed me up for their "services". Had to have Bank of America fraud division investigate this matter. They are a scam.
This website is a total scam. They purposefully obfuscate your account/billing information, making it impossible to remove/change your credit card information once they have it as well as see when you will be billed again. I will end up having to dispute the charges with my CC company. Absolutely shameful and unscrupulous business practices, even worse behavior than pornography websites.
RocketLawyer.com is a scam. Their 877 number is a waste of time as nobody answers. RefundRequest@RocketLawyer first responded after about one week of my first e-mail. Then, they referred me to my credit card company. I requested a complete record of my account and intend to move my grievance forward. RocketLawyer is doomed for failure based on their ongoing illegitimate business practices. Don't waste your time and money with Rocket Lawyer.
total scam. they are not legit and totally dishonorable in how they do business. do not sing up for anything.
Despite all the other negative reviews, I signed up on Rocket Lawyer in need of a Form for Selling a piece of property. It was easy to use and completed my sale. Before the 8 days, I went in and cancelled using the drop down menu that they instruct you to use to end your subscription. Very user friendly and extremely easy to use. It was cancelled immediately. Never a fee charged to my credit card and an nice email thanking me for my time in visiting their site, etc. I think most people just don't take the time to read, don't cancel in time and then end~up getting charged. My advice: Read the fine print & follow the cancel instructions.
This is a horrible site. The forms are impossible to use and it's impossible to downgrade after the "free" trial, they keep billing you even after you cancel. Total scam artists. Had to open a CC dispute.
Total scam. Offers "free trial" with nowhere to cancel free trial. When you select free trial it also does not inform you that you will be billed a couple days later a ridiculous amount of money. Terrible customer service... They won't answer the phone or return emails promptly. They will then use fine print to justify their scam. Dishonest website.
Total scam. Don't sign up for the free trial. You will not be able to speak to a real human being. they'll just throw you in circles.
Awful experience regarding getting legal help (got run around), and trying to cancel (not yet done successfully).
Scam - will be fighting them with creditcard.
Free trial is a scam. I went onto site after 6 days and 'downgraded' there was no place to actually hit 'cancel'. I was still charged $35.95 for one month. Tried to call 877 number to dispute, was on hold for 27 minutes, no one picked up. I also emailed my complaint, never heard back. Stay away from this company, there is ZERO customer service, free trial is not free and and they will charge you.
Like so many others, I wanted one "free" form. It cost me $80 for a simple loan document. Total scam.
Tried the site for a Quit Claim form. Seemed easy enough to input my info...but at the end the form printed wrong (names were in wrong place!) so I couldn't use it. Ended up going to Office Max for a paper form. I cancelled my plan...Then they STILL CHARGED ME. I called to have them refund my money, she said she does show that I cancelled before the week free trial was up, but now I had to send an email stating that I require a refund, with all the details etc. Bad Experience with RocketLawer.
Rocket Lawyer automatically charged my checking account just under $300 to renew a generally worthless membership. Not realizing that they would automatically renew, I downgraded my account immediately and requested a refund. After the first e-mail, I received a response saying that I needed to direct my complaint to a refund-specific address, which I then did. Four additional e-mails and two and a half weeks later, I have still not received any response.
I am not normally one to complain, and if there was a mistake made on my part to cause the automatic withdrawal I would certainly have accepted that and dealt with it. However, they have made absolutely no attempt to contact me or to resolve this issue. Absolutely poor.
This is also not the first time that I have received no response from Rocket Lawyer. Though they were generally useful in helping me form my first LLC, they completely ignored my questions regarding forming another. Of course, my current situation is a lot more frustrating, as they have $300 in charges that I anticipate having to dispute very soon.
Wasted over an hour typing my information into the "free" template, only to discover that it wasn't free at all!
Don't waste your time or money on these clowns.
What everyone else is saying about Rocket Lawyer is 100% true. DO NOT SIGN UP FOR TRIAL. Better yet, google other legit sites to get legal assistance or documents.
All that was written so far in previous reviews is 100% accurate. Without parroting others, I'd say this: THEY ARE SCAMMERS!!! STAY AWAY.
I, too, tested a Trial Subscription in May of 2013. I NEVER signed up for an ongoing subscription. Without warning, Rocket Lawyer started charging me $39.95/month. It took me a few months to discover this (OK, I'm not on top of my business accounting the way I should be). I emailed Support demanding a refund and all I got was a generic email saying this;
Thank you for using Rocket Lawyer for your legal needs. This message confirms that you have been downgraded to a Free Membership and will not be billed in the future.
While some of the legal documents that offer are helpful, just BEWARE that their Free Trial is a bait and switch!
I guess I need a lawyer to go after Rocket Lawyer. What a joke.
Like so many reviewers, I tried what was advertised on the RL web site as a free will download and discovered three months later they had charged my credit card $39.95 each month. They are a scam outfit with no integrity. I wish I had seen this web site before I used them.
I cancelled my account on the seventh day after I signed up on 1/3/14. I was still charged the $39.95 subscription fee even though I cancelled my subscription during the 7-Day free period. I sent an email to their refund request department and I received a responses stating:
“We show that a 7 Day Free Trial was started on 1/3/2014. When that account was not downgraded during that trial period (which included the day of sign up,) per the agreed upon terms of the trial, the account entered the paid Legal Plan on 1/10/2014. Please note that this account is confirmed downgraded as of 1/10/2014. Unfortunately this account is not eligible for a refund. To avoid billing charges you must downgrade your account in advance of your billing date.”
Essentially, I really only had six days to cancel since Rocket Lawyer considers the day you sign up as the first day. However, nowhere in the terms & conditions does it say that the free subscription begins the day one signs up. One would think that “7 Day Free Trial” means that one has to cancel their subscription within a week.
I contacted my bank (Wells Fargo) and they disputed this situation for me since was sent on the runaround at Rocket Lawyer and no one would respond to my emails or facebook posts. I was supposed to receive a phone call from Kendall in the accounting department at Rocket Lawyer and I never received the phone call. I sent to emails to them and they never responded. I posted on their facebook wall and they deleted my comments and BLOCKED me from commenting. My comments were not bad either. I was simply agreeing with other customers that had a similar experience. It looks like they delete any negative comments so they look like a “hero.”
I had a TERRIBLE experience with this company. Considering the other comments on yelp, it appears many others had the same experience. Be ware of this company. It appears they generate revenue by scamming customers into subscribing to their free trial only to charge the $39.95 fee anyhow. Luckily, my bank disputed the charge and recovered my $39.95—Thanks Wells Fargo.
It’s no wonder there is distrust with businesses nowadays. This company really causes Americans to lose trust in U.S. companies. It is very unfortunate. Rocket Lawyer, you should do us Americans a favor and restructure your unethical business model and stop charging hardworking Americans fees on cancelled subscriptions. If you’re going to be a capitalistic corporation, at least conduct your company with integrity.
password doesn't work. email followup is nil. billing department can only be contacted by email, which is a joke. cancelled after one billing - we'll see if that works.
This is a white collar scam. They make you believe you can get something for free but then you can't cancel and when you call they still don't cancel and the only recourse is to cancel your credit card. Do not use, tell your friends and family. I don't know how they sleep at night.
Minus ten, frauds and scamm, I have had to change my bank cards! They have been billing two of my bank cards for three months and I just found out. This is advertised as free legal documents. I knew nothing about signing up for a service, it said they needed a dollar for something I don't remember that's how they get you're card number to defraud you. Cannot get through to their customer service and the passwords don't work. That's how they got me on two cards..
They get you all sucked in with a FREE advertisement but then bill you $33 bucks a month. Don't patronize jerks like this. I would consider signing up for future documents had they given me my first free. They seem easy to use. Rocket Lawyer here is a tip....fire your marketing manager, they are costing you business. Have a document charge of $5.00 or so. My dog could do a better job with more ideas that your people have. That being said, they are lawyers, hence they look for ways to screw people. If you know that ..go ahead.
No star at all was not an option. DO NOT USE! I needed just one form and was suckered into a membership and charged for several months before I realized it. They would not refund the charges. It is a SCAM.
SCAMMM!!! They will charge you 39.95 per month if you download a single document. Good luck with trying to cancel it. You are at the mercy of there system as to whether you cancelled it or not. Pay attention to your card charges because that will be the ONLY indication that anything is going on. No ongoing emails such as "we just charged your card." STAY AWAY!!!
I went with the "Free Trial"...sort of worked, but not what we needed. After 2 days, we decided to cancel. Using THEIR email message service...reply comes "your request is being processed." OK..all sounds well.
Next thing I know, there is a $39.95 charge on card. Called them...they started giving me a bunch of bull$hit that I HAVE WON $100 card to Walmart, trips, etc. etc.
I asked to speak to a customer representative to refund my funds and stop service immediately. They said I needed to call the customer service number....get ready!!!! That number is 1-800-555-1212 also known as Toll Free Directory Assistance!! I started laughing at the "representative" with an "off-shore" barely speaking English accent, that he must think I'm an idiot. I TOLD him he is full of it, that is a BS number!!! He says, they will connect RIGHT THROUGH and hung up.
I have emailed twice, called close to a dozen times...same scam. I just received another hit on my bank for $39.95.
I have now filed a FRAUD complaint with them through my bank and AG. My bank did credit me, and they are going after the CROOKS and LIARS
RUN!!...do not walk...RUN AWAY FROM THE FRAUDS!!
I filled out the divorce forms, rejected the free trial and opted to pay for the document $49.95 and then, when completed, the form read on the very last line " this form is not legal in your state and divorce forms cannot be obtained from your state online. Don't know if I can get a refund yet or not. Worthless, do not give them your credit card for ANYreason, they are a FRAUD.
AT ALL COSTS - DO NOT USE THIS SITE!!!
No Customer service and no refunds of your fees even if you cancel during the trial.
Rocket Lawyer gets you to sign up, and even when you quit within the trial period, they continue to bill you.
Warning, it's a scam. DO NOT give them your CC no.
Here is an actual email from an egotistical representative of rocketlawyer - -
On Thu, Sep 5, 2013 at 11:32 AM, lee crotinger <email@example.com> wrote:
Is it possible to just email you for now?
I don't know whether or not I need these services.
Sure but the help will be limited because its going to be difficult for me to assist you only via email. But send me anything you need help with and we will go from there.
From: Sean Prudden <firstname.lastname@example.org>
To: <me> <my email>
Sent: Thursday, September 5, 2013 3:00 PM
Subject: Re: UGA Games - Are You Still Incorporating?
I am opening a video game retail store as an LLC.
What I am looking for is - the proper licenses for the company and once I get that, the tax id number.
Is there anything else that I need?
Your guys' website had some bad reviews, so I worry about the validity and whether or not it is cheaper to get licenses elsewhere, like from the state.
Any insight will help greatly.
On Thu, Sep 5, 2013 at 12:44 PM, <me> <my email> wrote:
It doesn't sound like your too serious about us helping you by the sound of it Levi. You can definitely go through the state or another service.
From: Sean Prudden <email@example.com>
To: <me> <my email>
Sent: Thursday, September 5, 2013 3:56 PM
You need to work on your sales pitch...
If you read through the email, you'll see I have general concerns, but wondered about validity.
Hopefully your boss doesn't read your emails.
On Thu, Sep 5, 2013 at 1:01 PM, <me> <my email> wrote:
My manager is well aware. You've indicated several times how you probably don't need our service, already complaining about pricing and questioning the legitimacy of our service. My time is better spent dealing with customers who are happy to receive the help we provide, and not reassuring a skeptical customer who doesn't sound like he wants to use the service to begin with.
Sorry we couldn't help,
I work in IT, never have I ever refused a service so immediate to someone, I had legitimate concerns, which were just simply thrown back in my face.
This confirms that all of the bad reviews on this site are true. As much as I hate to say that.
I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.
They offer you a free 7 day trial. I cancelled before day 7 and because I never received an email confirmation they still charged me and will not refund my money. DO NOT USE THIS SITE unless you want to be stuck paying their monthly fee.
it helped when I was needed. but monthly charge is bad when I forgot this service.
You must downgrade when you are not using the service.
It's not free. But you don't find that out until you give the website all your personal information and open an account with them. Stay away.
Charge me $450 to file paper work and for their services. They told me it was going to be $299 total. Well, its been a month and nothing has happened so far. They wont return calls and they are a HUGE SCAM. Avoid at all costs.
I run a small business. Costs add up quick. This site helped me save hours on documents. Time also=money. all in all, a great value, almost like a part time paid staff. Even helped me with tax questions. I canceled after the free trial and ended up signing up again.
They never answer the phone and you can't cancel! I left a message with their answering service to cancel my subscription but they didn't. DON'T SIGN UP FOR THEIR FREE TRIAL!!!
lawyer used obscene language on my own case. Are you kidding me, was he on drugs. Where was the professionalism. He talked too loud in the courtroom when the judge was hearing another case and the bailiff had to tell him to be quiet, Do not waste your time. Ask your daddy to gett you a real lawyer
I paid for a year of service - $300 - and created only one contract. Not a great value, but it's what I signed up for. However, they auto-billed me for a second year and did not answer the phone when I tried to cancel the service. They refused to help me over email (said I had to call their CS line).
I called my credit card company and had the charge reversed, but being that Rocketlawyer is, after all, run by lawyers - they got the charge re-instated claiming that having printed one contract I was liable for paying the 2nd year.
Took months to finally resolve, but they did not refund all of my money. I would never use this service again.
Signed up for free trial, lousy service, can't cancel, have paid for several months. Don't do it.
Do not be fooled into building your document on this website, and then expect to be able to print it. Nothing is mentioned about charges until you enter personal info and try to finish the process. The "Free" trial requires you to enter credit card info and cancel after a week, which is next to impossible according to what I've read. Stay away!!!!!!!!!!
I signed up for this "free" service once before only to cancel when I found out "free" meant free for one WEEK-then th ey start charging you. Honestly, how many legal issues does the average Joe have?
I forgot about how they reel you in with thte offer of free legal form templates, etc. so I went on their web site again only to be taken to the payment page after carefully filling out the forms I wanted to print. Again-1 week free then you pay. I think to say these forms are free is not only mis-leading, but you can't down load your document until you pay-so where is the "free" part. Definitely would nnot recomment this site to anyone.
I used RocketLawyer to incorporate my healthcare business. They have so many free forms and services, as well as qualitied legal professionals they can put you in touch with. I think they are fantastic. I highly recommend them.
They charged me $199.75 ( $39.95 for 5 months). I'm a small business owner and have always believed I was resourceful and reasonably intelligent but I did not see this coming !! I never used their form, never expected a monthly charge. This Company is very good, #1 when it comes to rip-offs !