Never a fee charged to my credit card and an nice email thanking me for my time in visiting their site, etc. (in 28 reviews)
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Steer clear of this company! Do not use!
Rocket Lawyer's customer service is the worst I have ever experienced. From day one the person who filed my LLC papers had a very poor attitude. If you get their legal services subscription service and then cancel it they terminate your service immediately and do not let your account run through the end of the paid period. This is a clear rip-off but they don't seem to care. A supposed legal firm is deserving of a class action lawsuit through sheer negligence, unbelievable. But the problems continue. I notified them in writing twice that I didn't wish to renew registered agent service, and they still charged my card anyway.
The questionnaires provide limited options needed to individualize legal documents. Some of the "help" call-outs provide answers that are not available on the questionnaire. I had to download to a .docx and edit just to add something that is common on similar documents. Then, I had to research my answer before submitting it to a lawyer for review. The plan includes only 2 legal reviews per month with maximum 10 reviews per year. So, be confident before you submit a document for legal review.
The sales-representative mislead me about the service. Read details for yourself before signing up.
Use Nolo -- the questionnaires and explanations are better. Or, use LegalZoom. My boss gets great results with it.
I got my divorce papers from this site and had to drive 90 miles to file them. I got to the court clerk's office and they rejected them and wouldn't let me file them and said they are in no way actually legal to file in that state. The clerk felt sorry for me and gave me some sample documents and told me to retype with all of my information and I would be guaranteed my divorce. I went to the local library there and used their computer to type everything up, then had to drive an additional 30 miles out of my way to locate my [soon to be] exhusband and have him sign THOSE papers and have them notarized, then go BACK, another 30 miles, file the papers, then FINALLY go home. It took me FIVE YEARS to get my ex to sign divorce papers and I was lucky he was willing to sign the second set, but not without him raising questions as to WHY I needed a second set to begin with. Then, NINE HOURS after I started my journey (what was supposed to be an easy journey )that morning, I was finally able to begin the 90 mile drive back home.
Bottom line----Unless you want to risk a HUGE inconvenience, do NOT use their documents, free or not free! Sure, I printed them out for free, but they still came with a BIG cost in fuel and in time.
I signed up for Rocket Lawyer and i'm on the free 7 day trial and have not provided my credit card yet. So far I've been able to create 4 contracts without having to pay. I will be purchasing the most basic package because it fits my needs. The verbiage and information on all contracts is great! The problem with the past reviews is that people are not good customers... and they are obviously not computer saavy! Had they read through the offers and understood what was needed (meaning your card is not necessary) they would not be complaining!! #Happybusinessowner
A week ago I needed two leases for condos that I'm renting out. Rocket Lawyer advertised free forms so I started making a document. Some other reviewers have complained that they don't ask for your credit card info or tell you you will be automatically signed up for a $39.95 per month program, until after you do your whole document. That is true, and for that I have deducted one star. But if you cancel (downgrade) within the week, they say you are not charged. I didn't find out because after 6 days I went on the site to cancel and they offered to downgrade me to $1 per month. For me it's worth $1 per month to have my leases stored on the site, with the ability to make changes and create new documents. I went to my account and it showed that I was billed $1.
I hate to be skeptical, but with all the bad reviews, I still think there might be a chance that charges might start to appear on my credit card bill. But it's also possible that there are many people who expect too much for free. The site was clear that I would start being charged if I didn't cancel within a week.
So all things considered, I am pleased with the services provided.
This is only a one week free trial after that they charge you per month but they do not
tell you that until the very last page. Now you have given them all your personal information and bank account information and there is no back button! So go change
all your bank passwords immediately! They should not be allowed to have this website set up in this manner.
I signed up but guess i didn't see the fine print that the trial is for one week. I got charged 39 for basically creating one NDA. what is more annoying is that while i unknowingly had "premium" subscription for a month i only got one NDA out of it and basically didn't get to use the site much at all. had i known they would charge me i would not have used their service.
I gave only one star because I have to pick a rating but they do not deserve any stars. The day of my consultation I was told I could call the attorney whenever I have a question. This process will be quick and easy because they / KEL will be right by my side throughout the whole process . It was all a lie to get me to pay them. Keny Hylton is the document collector who state in her voice mail that it will take her 48 hrs to return a call which is also a lie because Keny Hylton does not return calls or emails. I have tried calling a number of times and email to speak to anyone in the office. No call back yet. You cannot speak to anyone in the office handling your file. You are left alone. No one will return a call all you will get is voicemails that said please allow them 24 to 48 hr to return your call which they never do.I just need to ask one simple question which is if they received my faxes with all my personal information as I first instructed to do before I paid in full to do, and DO I FINALLY 6 months later HAVE A COURT DATE. Enough is enough I will have to report them to the better business bureau. DO NOT USE KEL THEY WILL STEAL YOUR MONEY!!!!
this is not free and they ended up charging my social security 39.99 a month without my permission i cannot get the money back because they say there is not fraud....i did not sign up for a monthly fee, trust me!! I was caring for my dying mother and wanted to read a document. i put my card info in even though it said free: i had to cancel my card to get the payments to stop. I called about one charge and found monthly!!!! $120.00 to read a power of attorney document. I could not leave my mother accept when a nurse came in. Horrid way to treat people. Now they are being bought by Google i guess. My word. Computer scamming must be big business. i live on a fixed income and this was a hit for me. notice they have no contact information. i plan on being more careful. I only use amazon.
Did the contract and put it my information and credit card. Now I am contacting my bank to cancel my credit card. I did a screen shot of everything so I have some profit that my credit card was denied. I hope everything is ok, but this website should be taken down.
I went for the free trial week and put in my credit card but when i try and cancel the trial and downgrade the account no options are given and i am told to call a number, so i try and call the number but the operator says this number dosnt exist. I tried to send them 3 emails but still no answer. Watch out this is just a giant scam.
Tip for consumers: STAY AWAYAsk Halli about Rocket Lawyer
I paid their fee of $300 or so dollars and got a referral to a lawyer who was supposed to give me a special rate. The task was simple, file a couple motions in superior court so I could engage in an aggressive settlement. I ponied up $1,500 for the lawyer to do this which I thought was high for a simple filing. The lawyer then turned around and ASKED FOR MORE MONEY. I demanded my money back, which I got. I complained to Rocket Lawyer, and they referred another attorney, who once again wanted over $1,000 and went so far as to state they do not abide by the "discounted" attorneys fees Rocket Lawyer claims to provide as part of their "service" I had had enough -- I ended up finding a lawyer on Google who did the filings for $400 and then asked for another $200 to handle a legal review of the settlement agreement and execution thereof, a price I thought was more than fair. In the end, I got the job done but at the added cost of $300 and time wasted with Rocket Lawyer.
Bottom line: If you need a lawyer, go to Google and find one directly. Don't waste your time and money with this money grubbing middleman service ad the bogus claims of "discounted lawyer fees"
Tip for consumers: Do not use rocket lawyerAsk Van about Rocket Lawyer
Rocket lawyer is running a scam!!!
They advertise free documents, but collect your personal information and credit card data. When you download your "free" document, they charge $39.95 to your credit card and continue to do so every month.
Additionally, based on my experience, the documents provided are very basic and do not cover all the bases that need to be addressed. Even though the documents are suppose to be state specific, I spent several hours modifying and adding information to make sure the document conformed to state code.
It is not worth the expense nor the grief when you find out you have been ripped-off.
I simply wanted one Bill of Sale for a car and never intended to go to this site again. I shamefully must admit that I did no notice that my credit card was being charged $39.95 for the last 4 months. Chigger
Tip for consumers: DO NOT USE THIS SITE!!! Even if you see through the "FREE' or you are willing to pay $39.95 per month, this site intends to deceive and will continue to do so.Ask $#*! about Rocket Lawyer
Same as everyone else. 'Free' trial required an account setup. Account setup required a credit card. Fine print says that as soon as your 'free' trial ends, you start paying monthly until you cancel. So if you don't proactively cancel, you end up paying until you notice it showing up on your credit card bill.
The quality of the document I got was garbage. I am willing to bet that the majority of their revenue is derived from 'free' trial members who fail to notice the fine print. These paying customers, like me, don't actually use the service. That is, they paying for nothing. It might be legal. But it isn't right. It is a scam.
Tip for consumers: Go with LegalZoom. Better documents without the whole scam thing.Ask Daniel about Rocket Lawyer
Scam artists is my term for RocketLawyer. Mom is 96 and I needed a Power of Attorney form. They boast, "We invite anyone to come make one document for free." I did. Then mom started getting charged $39 a month.
Tip for consumers: Don'tAsk Jim about Rocket Lawyer
The lead-in on the internet said, "100 % Free" and it named the form I wanted. 100 % FREE! I answered all the interview questions and when I got to the end, I had to enter my credit card before I could get my form! Now, I'm no lawyer, but, to me, that's not 100 % free. If that's the definition of "free" to these guys, they must have graduated from MORON lawyer school. You know, I think it's lawyers that give lawyers a bad name.
Tip for consumers: RUN!Ask Rich about Rocket Lawyer
I had contacted Rocket Lawyer in 2014 regarding landlord rights. I did receive the answer to my questions along with forms that I had printed. The problem is however, that since June of 2015, Rocket Lawyer has been charging me $39.95 each month until now. Shame on me for not catching it sooner. I contacted my bank, who investigated my claim and found that the charge was fraudulent. I'm in the process of filing for the additional months and contacting the MA Attorney Generals office. In my opinion, the credit card number that was charged each month was entered at Rocket Lawyer. I will not use this site again. Should I have the need to inquire or obtain legal advice in the future, I'll try Legal Zoom.
Tip for consumers: Keep track of what you're being charged particularly if you order online.Ask Jim about Rocket Lawyer
Rocket Lawyer. For the cost of a real lawyer on retainer - 90% you can have this service. The idiots who are reviewing at 1 star have no idea how amazingly cheap this service is. I got a Cease and Desist letter, Patent, Incorporation, General Services contract, you name it, at my finger tips and customized by answering a few questions. The people leaving 0 reviews have no idea as to what a real lawyer to craft such documents would cost and verified with the proper wording. Sorry folks, but as a business owner this company is a life saver, and those leaving 1 stars have really no concept as to what legal fees really do cost to draft these documents. 5 STARS!
Tip for consumers: Understand that this site provides a service of crafting legal documents that they hold as lock tight. If you do this often, this service is priceless. If you only need 1 document, go find one on the internet, customize it and bring it to a lawyer who will charge you 110.00 for 30 minutes of your time to look over it and then you will save yourself some money.Ask cameron about Rocket Lawyer
I found Rocket Lawyer on google search engine. I went straight away to creating document by clicking the link. At the end before I could print off the document, it required to enter payment info. And I had a look and so sure the amount being charged was $0. I didn't see anything about trail membership or other options regarding any memberships. (* they might have changed the interface or setting at the backstage anytime they like. Who would know?). But I am sure I wasn't presented to any choices of memberships or monthly fee before I submit my payment info. It was 12/31/2014. On 1/3/2015, I was shocked to see $99 was charged by Rocket Lawyer. I didn't receive any invoices, no receipt either, no email regarding what this payment for. I logged in to the account they created for me (I received email and was told they created an account for me to store my document after I submitted payment info, but nothing about fee and membership). So I found out my account was set to a monthly payment membership, which cost $40 per month. So I quickly downgraded it. But no way to remove the account and payment info.
Tip for consumers: Stay away from these scammers.Ask Mona about Rocket Lawyer
free trial means it will charge you month by month and without any notification, never try it's just terrible.
The best you are going to get with this site is a $40 document review. When I signed up, I thought I was getting at least a document review with my free trial. Nope - just as expected from hell hole that is San Francisco, you don't get much for free. $40 is the monthly rate and even then it's terrible. All I could get was a document review. A simple question of mine could not be answered because the lawyer I was put into contact with independent contract lawyer stated that my monthly membership was outside of the scope for Rocket Lawyer and wanted money upfront. What's even pissed me off even more was when I complained about this to Rocket Lawyer, they cancelled my membership and that was it. No refund, no response.
Tip for consumers: Don't bother with this site. It's just another startup that will fail and the greedy lawyers just want money to pay for their student loans and $3000 monthly closet.Ask Chad about Rocket Lawyer
This is a scam to get your credit card. I worked on the draft for at least 10 hours under the "free trial," went to print it, Rocket Lawyer demanded a credit card that you can "cancel at any time," now the draft (which I saved throughout the whole process, is gone. Not starting over--just canceling card.
Tip for consumers: Do not use this site.Ask Ruth about Rocket Lawyer
Shortly after visiting RocketLawyer website and setting up a profile, my yahoo email account was compromised. I would advise anyone needing online legal documents to go in a different direction. I highly suggest you do not create a profile.
It seems nearly all of the negative reviewers didn't bother to read what I saw very clearly. Use your head - any "free" website asking for a credit card will always have some sort of automatic billing that you need to back out of after a trial period, just like your "free" HBO/Showtime Comcast/Xfinity deals; they expire, then your bill goes up because you forgot, too bad, so sad. So what I did after saving and printing my form, which I always have free access to whether I pay or not, just like they promise, I "downgrade" my subscription immediately. No fuss, no muss, no bill. Don't blame this website for nailing you later for not reading what you agreed to.
Tip for consumers: READ THE INSTRUCTIONS - It's not free unless you cancel before SEVEN DAYS.Ask Peter about Rocket Lawyer
Definitely do not give your credit card as that is a scam to bill it. There is s loop-hole though to getting a document made and not having to give them your credit card. When it tries to collect your number, just quit. Do the document, get to the finish, add you login/email info...but don't complete the CC part. In a few minutes you'll get an email with a link to your document. You can't copy and paste but you can download a pdf version. Open the pdf in Gimp or Photoshop and white out the spam at the bottom of the pages. Save each page as a jpg image, then use imagemagic (free) to combine the jpgs back into a pdf. Actually not hard- I did a five page loan agreement all told in under 30 minutes.
Tip for consumers: Your credit card WILL be charged in all cases.Ask Jazzy about Rocket Lawyer
Beware the 7 day free trial is a scam to automatically charge your credit card . I was automatically charged $39.95 and when I asked for a refund the company refereed to the terms and agreement (small print ). Very disappointed because the site is easy and user friendly and if I needed the service in the future I would of paid but the way they scam you out of a monthly fee is deceiving and not necessary for a reputable company .
Tip for consumers: Beware of the FRED trial offer .Ask Mike about Rocket Lawyer
I signed up for a 7-day trial and then decided that I did not want to use this service. Of course, they ask for credit card information just to try out the service, which is something I generally will not do, but I really wanted to see what this service could do. I tried logging into my account, but it would not accept my credentials. I tried having a password reset, but that feature would not work. So, I sent an email to RocketLawyer stating that I wanted to cancel. I did all of this to make sure I would not be charged anything. Now, there's a charge on my credit card that I am disputing. I think this company is scamming people.
Terminated my trial membership, and still charges my $40!!!!
Tip for consumers: Dont use Rocket Lawer trial!!Ask David about Rocket Lawyer
If I could but negative star I would. I have been fighting with them because they are taking 39.99 out of my account every month. I have 3 emails and they all day that there is no record and they don't know why I am being charged but they still continue. I will be going to the BBC. This is ridiculous. I am so frustrated with this company and its employees. Stay away!!! Far far away. They with scam you out of money and play dumb.
Tip for consumers: Stay away!!! Scam.Ask A about Rocket Lawyer
Patent applications are not documents but forms to them, which they don't tell you in the first place. So they are not elligible under the On Call Benefits...
Tip for consumers: Patent applications are not documents but forms to them, which they don't tell you in the first place. So they are not elligible under the On Call Benefits...Ask Michael about Rocket Lawyer
I will never use this service again, I lost nearly 600$ hundred dollars; I actually spent less money by searching the internet for my own attorney. And another $400 on the attorney. $1000 for what could have cost me $400.
Tip for consumers: Use google and find a real attorney, two hours of the attorney's time less than 400$ vs 2 months of my time on Rocketlawyer and about 600$ lost.Ask Paul about Rocket Lawyer
All I wanted was one of their "free" forms, what I got was months of debits to my credit card. The best advice I can offer is run away from these cretins, they are at best scammers and at worst criminals. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER, BETTER YET, DON'T EVEN GO TO THEIR SITE. Just going to their site will require that you take a shower just to get the slime off. Heed the advice of all of us that have been ripped off, STAY AWAY!!!!!!!!!!!
Allows you to create a "Free document" then at the last page before the document is ready, they ask you to register, so they can send you emails, and you lose the document completely. Don't waste your time. Run away.
There are better alternatives out there.
Would not refund my money after I was unaware of being billed. My "account" screen has no record of my credit card information, dates or amounts billed, and I never received any receipts that they claimed to email me. I am reporting them to the BBB.
They wasted my time, by showing no information about that at the end they will ask my credit card information. I wasted my time creating a document I could not get unless I pay them $60 or give my credit card information.
Did not like business practices.
If you do an internet search Rocket Lawyer comes up with the results. The reason I chose to go with them was the word "FREE". Yeah not true. You go through the whole filling of files, forms etc and then you get a message "you can try for 1 month free and then your "credit card" will be charged after the month. I would have been happy to pay about $3.00 for this document but that was not an option. This
I read a couple reviews of the best online software for creating living trusts and Rocket Lawyer came highly recommended. However, when I went to the site I couldn't figure out how many forms to fill out for a living trust and power of attorney so I chose 2 of them and spent an hour or two answering the questions. When I finished I could not retrieve the documents and could not see them until I provided my credit card information for a free one-week trial. It also indicated after the one-week monthly trial I would be charged a monthly fee. I don't want continuing service. I really only wanted to create a legal living trust and durable power of attorney document. After reading other user's reviews I think I will shop elsewhere.
In order to ask a question you have a very limited space in which to ask (700 characters) my question was a little complicated so I was unable to really explain it with that limitation, but I did my best condensing it. They were supposed to be fast with their answers but a couple days later there was still nothing, so I ended up cancelling the membership and going on justanswers.com and paid for a QUICK and detailed response. Then tonight I FINALLY got an answer on rocket lawyer. It was the worst answer ever, the guy didn't understand anything I was asking, which I partly blame on their limit of 700 characters and partly on the fact that the guy didn't seem like he really even read the whole thing. This company is awful, don't waste your time.
I too had trouble with site. I couldn't find the place to cancel on the site. Says first doc. Is free but beware as is you don't cancel before 7 th day you will be charged 39.99 regardless of only doing one doc. I disputed unsuccessfully and will be watching closely for future charges. Stay away from this site.
6 Questions & Answers
I am going do a contract up for my x. I want to get my name off the loan. He cant get a loan because he pays more than 50% of what he makes in bills. We tried banks, 21st mortgage, and credit bureaus. Starting to run out of options. I talk to my layer he told me to take him to court but it will cost me close to $5,000 and If i win he will have to sell the house to the park and they will only pay $15,000 and we own $13,000 on it so ill be out of a lot of money or I can just keep things the way they are and I can take him to court after the house is payed for and my layer told me ill not get anything because I was out of the house to long. My name is on the loan and the house and he dont have any where to live or go if I did take him to court to get my name of the loan. So I am looking for other ways to get my money I put into it with out paying out of my ass and $#*!ing his life up. Only thing I could thing of is a legal contract and I think my layer will cost way to much money to make one up. I am starting to run out of options what to do.
So if any of you can help me or tell me about more options that would be good. I am starting to feel. I $#*! up buying this house when I was 20 years old and I dont love this person anymore. I feel I am not ever going get out of this and I am going lose im losing hope.