Never a fee charged to my credit card and an nice email thanking me for my time in visiting their site, etc. (in 30 reviews)
I signed up for Rocket Lawyer and i'm on the free 7 day trial and have not provided my credit card yet. (in 3 reviews)
▼ Sort by: recent
Dear Matt. If that "free trial and 7 days cancelation" were clear on your website, me and thousands of other customers were not complaining on Rocket Lawyer procedures everywhere. Ask people to cancel something that they didn't ask for is a huge ripoff. For thousands of your customers, includind me, you are doing a serious scam to catch customers. Yes, I asked to my bank to dispute your charge because I never agree with this ripoff. I didn't ask you for downgrade or something similar, I asked you for delete all my info but........of course........no answer at all.
Signed up for the 7 day trial, then looked over documents and downloaded one, but it turned out to be not what I wanted, so I cancelled online. But then 3 months later I found I was getting charged $39.95 a month anyways, even after cancelling. Reported them to my credit card company and put a block on them. STAY AWAY!!
I used the site to make one very simple legal document five months ago, and was then charged $39.95/mo because Rocket Lawyer claims that I signed up for a free trail that was transformed into a monthly plan because I did not discontinue the free trail within seven days. I remember carefully selecting the option that did not provide for this, but, of course, I have no proof of this. This should not be legal, and I expect that it is not, but I simply don't have time to pursue this. Rocket Lawyer has developed a corrupt, but effective, If anyone begins a class-action lawsuit, please let me know.
Firstly i never recieved any paperwork that i asked for on the one time trial documents. Them rocket lawyer signed me up without my permission. They won't lete cancel under my login account otherwise. But i contactedy bank. So hopefully they can straight things out. Please beware rocket lawyer is not what they claim to be.
I contacted this site to complete a very simple affidavit for the State of Arkansas. The site represents that it has templates for all states. Apparently not, for me, anyway. There was no place for attestation of uninterested parties, which Arkansas requires two. Also there were no additional Notary attestations for the three affiant signatures required within the document. I sent them an email regarding the issues and just, today, received a boiler plate email that was as useless as the service offered. Thank goodness I was only ripped of $10.00.
I subscribed to Rocket Lawyer and find it very helpful. I have some experience with legal forms, and find Rocket Lawyer to be simple and easy to use. I use it for leases, contracts, deeds, agreements, etc. It can also do more complex things like wills and trusts.They walk you through making a document and store it for you so you can edit it for future use. Great for small businesses, or anyone who doesn't want to pay a lawyer $250 to do a simple document. I suspect he has his secretary use a program similar to this to do it for him..
I had to close my bank account so they would stop charging $39.95 per month. There is no such thing as free with this company. Don't go there!
Rocket lawyer will tell you it is free, but after a period they start charging your account $39.95 per month. If they were legit then you would most likely here from them via email with info or updates on a regular basis. You will not, they are a scam outfit do not use them.
It's my fault for being lax in reading my monthly statements and ended up being charged $160.00 for what ends up being one document. I am sure there was little square I didn''t check or something easily slipped in on the unsuspecting that authorized it. That being said I believe that is what they count on. Start a monthly billing and see how many payments they collect before the unsuspecting becomes aware.
This site is a scam. period. I usually don't write reviews but it was so awful that I felt compelled. I wasted hours and hours of my time creating a legal document that I thought I would be able to send electronically for signatures and the recipients were never able to access it. Then when I tried to access it again I was locked out and have not been able to access it since. I am so upset that I wasted so much time to create a document that I cannot even use!! The people at Rocket Lawyer should be absolutely ashamed of themselves.
I submitted my credit card for one week free service. They supposedly would charge my account $39.95 after 7 days unless I cancelled before the 7 days. Low and behold...my bank card was charged $39.95 20 minutes after the transaction was completed. I was unable to get the document edited so I was not even able to use their services.
When I called the service rep to complain and request a refund I asked him how this happened? He said it must have been a computer glitch. Glitch...my hiney!!! They have it set up that way. It makes me mad thinking about the people who get charged like this and probably don't realize it. If you do catch this so called "error" they will refund your money. It makes me sick how they are intentionally ripping people off.
I will tell any and everybody I know not to deal with these SCAM artists.
Nice of them to hide that I had to change my free trail status after realizing I had been billed $39 for something I didn't use and didn't suit my needs.
In simple English this is a scam and I will spread the word to the best of my ability about Rocket Lawyer.
I should have realized trusting anything to be upfront that has the word Lawyer in it.
Steer clear of this company! Do not use!
Rocket Lawyer's customer service is the worst I have ever experienced. From day one the person who filed my LLC papers had a very poor attitude. If you get their legal services subscription service and then cancel it they terminate your service immediately and do not let your account run through the end of the paid period. This is a clear rip-off but they don't seem to care. A supposed legal firm is deserving of a class action lawsuit through sheer negligence, unbelievable. But the problems continue. I notified them in writing twice that I didn't wish to renew registered agent service, and they still charged my card anyway.
The questionnaires provide limited options needed to individualize legal documents. Some of the "help" call-outs provide answers that are not available on the questionnaire. I had to download to a .docx and edit just to add something that is common on similar documents. Then, I had to research my answer before submitting it to a lawyer for review. The plan includes only 2 legal reviews per month with maximum 10 reviews per year. So, be confident before you submit a document for legal review.
The sales-representative mislead me about the service. Read details for yourself before signing up.
Use Nolo -- the questionnaires and explanations are better. Or, use LegalZoom. My boss gets great results with it.
I got my divorce papers from this site and had to drive 90 miles to file them. I got to the court clerk's office and they rejected them and wouldn't let me file them and said they are in no way actually legal to file in that state. The clerk felt sorry for me and gave me some sample documents and told me to retype with all of my information and I would be guaranteed my divorce. I went to the local library there and used their computer to type everything up, then had to drive an additional 30 miles out of my way to locate my [soon to be] exhusband and have him sign THOSE papers and have them notarized, then go BACK, another 30 miles, file the papers, then FINALLY go home. It took me FIVE YEARS to get my ex to sign divorce papers and I was lucky he was willing to sign the second set, but not without him raising questions as to WHY I needed a second set to begin with. Then, NINE HOURS after I started my journey (what was supposed to be an easy journey )that morning, I was finally able to begin the 90 mile drive back home.
Bottom line----Unless you want to risk a HUGE inconvenience, do NOT use their documents, free or not free! Sure, I printed them out for free, but they still came with a BIG cost in fuel and in time.
I signed up for Rocket Lawyer and i'm on the free 7 day trial and have not provided my credit card yet. So far I've been able to create 4 contracts without having to pay. I will be purchasing the most basic package because it fits my needs. The verbiage and information on all contracts is great! The problem with the past reviews is that people are not good customers... and they are obviously not computer saavy! Had they read through the offers and understood what was needed (meaning your card is not necessary) they would not be complaining!! #Happybusinessowner
A week ago I needed two leases for condos that I'm renting out. Rocket Lawyer advertised free forms so I started making a document. Some other reviewers have complained that they don't ask for your credit card info or tell you you will be automatically signed up for a $39.95 per month program, until after you do your whole document. That is true, and for that I have deducted one star. But if you cancel (downgrade) within the week, they say you are not charged. I didn't find out because after 6 days I went on the site to cancel and they offered to downgrade me to $1 per month. For me it's worth $1 per month to have my leases stored on the site, with the ability to make changes and create new documents. I went to my account and it showed that I was billed $1.
I hate to be skeptical, but with all the bad reviews, I still think there might be a chance that charges might start to appear on my credit card bill. But it's also possible that there are many people who expect too much for free. The site was clear that I would start being charged if I didn't cancel within a week.
So all things considered, I am pleased with the services provided.
This is only a one week free trial after that they charge you per month but they do not
tell you that until the very last page. Now you have given them all your personal information and bank account information and there is no back button! So go change
all your bank passwords immediately! They should not be allowed to have this website set up in this manner.
I signed up but guess i didn't see the fine print that the trial is for one week. I got charged 39 for basically creating one NDA. what is more annoying is that while i unknowingly had "premium" subscription for a month i only got one NDA out of it and basically didn't get to use the site much at all. had i known they would charge me i would not have used their service.
I gave only one star because I have to pick a rating but they do not deserve any stars. The day of my consultation I was told I could call the attorney whenever I have a question. This process will be quick and easy because they / KEL will be right by my side throughout the whole process . It was all a lie to get me to pay them. Keny Hylton is the document collector who state in her voice mail that it will take her 48 hrs to return a call which is also a lie because Keny Hylton does not return calls or emails. I have tried calling a number of times and email to speak to anyone in the office. No call back yet. You cannot speak to anyone in the office handling your file. You are left alone. No one will return a call all you will get is voicemails that said please allow them 24 to 48 hr to return your call which they never do.I just need to ask one simple question which is if they received my faxes with all my personal information as I first instructed to do before I paid in full to do, and DO I FINALLY 6 months later HAVE A COURT DATE. Enough is enough I will have to report them to the better business bureau. DO NOT USE KEL THEY WILL STEAL YOUR MONEY!!!!
this is not free and they ended up charging my social security 39.99 a month without my permission i cannot get the money back because they say there is not fraud....i did not sign up for a monthly fee, trust me!! I was caring for my dying mother and wanted to read a document. i put my card info in even though it said free: i had to cancel my card to get the payments to stop. I called about one charge and found monthly!!!! $120.00 to read a power of attorney document. I could not leave my mother accept when a nurse came in. Horrid way to treat people. Now they are being bought by Google i guess. My word. Computer scamming must be big business. i live on a fixed income and this was a hit for me. notice they have no contact information. i plan on being more careful. I only use amazon.
Did the contract and put it my information and credit card. Now I am contacting my bank to cancel my credit card. I did a screen shot of everything so I have some profit that my credit card was denied. I hope everything is ok, but this website should be taken down.
I went for the free trial week and put in my credit card but when i try and cancel the trial and downgrade the account no options are given and i am told to call a number, so i try and call the number but the operator says this number dosnt exist. I tried to send them 3 emails but still no answer. Watch out this is just a giant scam.
Tip for consumers: STAY AWAYAsk Halli about Rocket Lawyer
I paid their fee of $300 or so dollars and got a referral to a lawyer who was supposed to give me a special rate. The task was simple, file a couple motions in superior court so I could engage in an aggressive settlement. I ponied up $1,500 for the lawyer to do this which I thought was high for a simple filing. The lawyer then turned around and ASKED FOR MORE MONEY. I demanded my money back, which I got. I complained to Rocket Lawyer, and they referred another attorney, who once again wanted over $1,000 and went so far as to state they do not abide by the "discounted" attorneys fees Rocket Lawyer claims to provide as part of their "service" I had had enough -- I ended up finding a lawyer on Google who did the filings for $400 and then asked for another $200 to handle a legal review of the settlement agreement and execution thereof, a price I thought was more than fair. In the end, I got the job done but at the added cost of $300 and time wasted with Rocket Lawyer.
Bottom line: If you need a lawyer, go to Google and find one directly. Don't waste your time and money with this money grubbing middleman service ad the bogus claims of "discounted lawyer fees"
Tip for consumers: Do not use rocket lawyerAsk Van about Rocket Lawyer
Rocket lawyer is running a scam!!!
They advertise free documents, but collect your personal information and credit card data. When you download your "free" document, they charge $39.95 to your credit card and continue to do so every month.
Additionally, based on my experience, the documents provided are very basic and do not cover all the bases that need to be addressed. Even though the documents are suppose to be state specific, I spent several hours modifying and adding information to make sure the document conformed to state code.
It is not worth the expense nor the grief when you find out you have been ripped-off.
I simply wanted one Bill of Sale for a car and never intended to go to this site again. I shamefully must admit that I did no notice that my credit card was being charged $39.95 for the last 4 months. Chigger
Tip for consumers: DO NOT USE THIS SITE!!! Even if you see through the "FREE' or you are willing to pay $39.95 per month, this site intends to deceive and will continue to do so.Ask $#*! about Rocket Lawyer
Same as everyone else. 'Free' trial required an account setup. Account setup required a credit card. Fine print says that as soon as your 'free' trial ends, you start paying monthly until you cancel. So if you don't proactively cancel, you end up paying until you notice it showing up on your credit card bill.
The quality of the document I got was garbage. I am willing to bet that the majority of their revenue is derived from 'free' trial members who fail to notice the fine print. These paying customers, like me, don't actually use the service. That is, they paying for nothing. It might be legal. But it isn't right. It is a scam.
Tip for consumers: Go with LegalZoom. Better documents without the whole scam thing.Ask Daniel about Rocket Lawyer
Scam artists is my term for RocketLawyer. Mom is 96 and I needed a Power of Attorney form. They boast, "We invite anyone to come make one document for free." I did. Then mom started getting charged $39 a month.
Tip for consumers: Don'tAsk Jim about Rocket Lawyer
The lead-in on the internet said, "100 % Free" and it named the form I wanted. 100 % FREE! I answered all the interview questions and when I got to the end, I had to enter my credit card before I could get my form! Now, I'm no lawyer, but, to me, that's not 100 % free. If that's the definition of "free" to these guys, they must have graduated from MORON lawyer school. You know, I think it's lawyers that give lawyers a bad name.
Tip for consumers: RUN!Ask Rich about Rocket Lawyer
I had contacted Rocket Lawyer in 2014 regarding landlord rights. I did receive the answer to my questions along with forms that I had printed. The problem is however, that since June of 2015, Rocket Lawyer has been charging me $39.95 each month until now. Shame on me for not catching it sooner. I contacted my bank, who investigated my claim and found that the charge was fraudulent. I'm in the process of filing for the additional months and contacting the MA Attorney Generals office. In my opinion, the credit card number that was charged each month was entered at Rocket Lawyer. I will not use this site again. Should I have the need to inquire or obtain legal advice in the future, I'll try Legal Zoom.
Tip for consumers: Keep track of what you're being charged particularly if you order online.Ask Jim about Rocket Lawyer
Rocket Lawyer. For the cost of a real lawyer on retainer - 90% you can have this service. The idiots who are reviewing at 1 star have no idea how amazingly cheap this service is. I got a Cease and Desist letter, Patent, Incorporation, General Services contract, you name it, at my finger tips and customized by answering a few questions. The people leaving 0 reviews have no idea as to what a real lawyer to craft such documents would cost and verified with the proper wording. Sorry folks, but as a business owner this company is a life saver, and those leaving 1 stars have really no concept as to what legal fees really do cost to draft these documents. 5 STARS!
Tip for consumers: Understand that this site provides a service of crafting legal documents that they hold as lock tight. If you do this often, this service is priceless. If you only need 1 document, go find one on the internet, customize it and bring it to a lawyer who will charge you 110.00 for 30 minutes of your time to look over it and then you will save yourself some money.Ask cameron about Rocket Lawyer
I found Rocket Lawyer on google search engine. I went straight away to creating document by clicking the link. At the end before I could print off the document, it required to enter payment info. And I had a look and so sure the amount being charged was $0. I didn't see anything about trail membership or other options regarding any memberships. (* they might have changed the interface or setting at the backstage anytime they like. Who would know?). But I am sure I wasn't presented to any choices of memberships or monthly fee before I submit my payment info. It was 12/31/2014. On 1/3/2015, I was shocked to see $99 was charged by Rocket Lawyer. I didn't receive any invoices, no receipt either, no email regarding what this payment for. I logged in to the account they created for me (I received email and was told they created an account for me to store my document after I submitted payment info, but nothing about fee and membership). So I found out my account was set to a monthly payment membership, which cost $40 per month. So I quickly downgraded it. But no way to remove the account and payment info.
Tip for consumers: Stay away from these scammers.Ask Mona about Rocket Lawyer
free trial means it will charge you month by month and without any notification, never try it's just terrible.
The best you are going to get with this site is a $40 document review. When I signed up, I thought I was getting at least a document review with my free trial. Nope - just as expected from hell hole that is San Francisco, you don't get much for free. $40 is the monthly rate and even then it's terrible. All I could get was a document review. A simple question of mine could not be answered because the lawyer I was put into contact with independent contract lawyer stated that my monthly membership was outside of the scope for Rocket Lawyer and wanted money upfront. What's even pissed me off even more was when I complained about this to Rocket Lawyer, they cancelled my membership and that was it. No refund, no response.
Tip for consumers: Don't bother with this site. It's just another startup that will fail and the greedy lawyers just want money to pay for their student loans and $3000 monthly closet.Ask Chad about Rocket Lawyer
This is a scam to get your credit card. I worked on the draft for at least 10 hours under the "free trial," went to print it, Rocket Lawyer demanded a credit card that you can "cancel at any time," now the draft (which I saved throughout the whole process, is gone. Not starting over--just canceling card.
Tip for consumers: Do not use this site.Ask Ruth about Rocket Lawyer
Shortly after visiting RocketLawyer website and setting up a profile, my yahoo email account was compromised. I would advise anyone needing online legal documents to go in a different direction. I highly suggest you do not create a profile.
It seems nearly all of the negative reviewers didn't bother to read what I saw very clearly. Use your head - any "free" website asking for a credit card will always have some sort of automatic billing that you need to back out of after a trial period, just like your "free" HBO/Showtime Comcast/Xfinity deals; they expire, then your bill goes up because you forgot, too bad, so sad. So what I did after saving and printing my form, which I always have free access to whether I pay or not, just like they promise, I "downgrade" my subscription immediately. No fuss, no muss, no bill. Don't blame this website for nailing you later for not reading what you agreed to.
Tip for consumers: READ THE INSTRUCTIONS - It's not free unless you cancel before SEVEN DAYS.Ask Peter about Rocket Lawyer
Definitely do not give your credit card as that is a scam to bill it. There is s loop-hole though to getting a document made and not having to give them your credit card. When it tries to collect your number, just quit. Do the document, get to the finish, add you login/email info...but don't complete the CC part. In a few minutes you'll get an email with a link to your document. You can't copy and paste but you can download a pdf version. Open the pdf in Gimp or Photoshop and white out the spam at the bottom of the pages. Save each page as a jpg image, then use imagemagic (free) to combine the jpgs back into a pdf. Actually not hard- I did a five page loan agreement all told in under 30 minutes.
Tip for consumers: Your credit card WILL be charged in all cases.Ask Jazzy about Rocket Lawyer
Beware the 7 day free trial is a scam to automatically charge your credit card . I was automatically charged $39.95 and when I asked for a refund the company refereed to the terms and agreement (small print ). Very disappointed because the site is easy and user friendly and if I needed the service in the future I would of paid but the way they scam you out of a monthly fee is deceiving and not necessary for a reputable company .
Tip for consumers: Beware of the FRED trial offer .Ask Mike about Rocket Lawyer
6 Questions & Answers
I am going do a contract up for my x. I want to get my name off the loan. He cant get a loan because he pays more than 50% of what he makes in bills. We tried banks, 21st mortgage, and credit bureaus. Starting to run out of options. I talk to my layer he told me to take him to court but it will cost me close to $5,000 and If i win he will have to sell the house to the park and they will only pay $15,000 and we own $13,000 on it so ill be out of a lot of money or I can just keep things the way they are and I can take him to court after the house is payed for and my layer told me ill not get anything because I was out of the house to long. My name is on the loan and the house and he dont have any where to live or go if I did take him to court to get my name of the loan. So I am looking for other ways to get my money I put into it with out paying out of my ass and $#*!ing his life up. Only thing I could thing of is a legal contract and I think my layer will cost way to much money to make one up. I am starting to run out of options what to do.
So if any of you can help me or tell me about more options that would be good. I am starting to feel. I $#*! up buying this house when I was 20 years old and I dont love this person anymore. I feel I am not ever going get out of this and I am going lose im losing hope.