24 Reviews for RocketLawyer
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They get you all sucked in with a FREE advertisement but then bill you $33 bucks a month. Don't patronize jerks like this. I would consider signing up for future documents had they given me my first free. They seem easy to use. Rocket Lawyer here is a tip....fire your marketing manager, they are costing you business. Have a document charge of $5.00 or so. My dog could do a better job with more ideas that your people have. That being said, they are lawyers, hence they look for ways to screw people. If you know that ..go ahead.
No star at all was not an option. DO NOT USE! I needed just one form and was suckered into a membership and charged for several months before I realized it. They would not refund the charges. It is a SCAM.
SCAMMM!!! They will charge you 39.95 per month if you download a single document. Good luck with trying to cancel it. You are at the mercy of there system as to whether you cancelled it or not. Pay attention to your card charges because that will be the ONLY indication that anything is going on. No ongoing emails such as "we just charged your card." STAY AWAY!!!
I went with the "Free Trial"...sort of worked, but not what we needed. After 2 days, we decided to cancel. Using THEIR email message service...reply comes "your request is being processed." OK..all sounds well.
Next thing I know, there is a $39.95 charge on card. Called them...they started giving me a bunch of bull$hit that I HAVE WON $100 card to Walmart, trips, etc. etc.
I asked to speak to a customer representative to refund my funds and stop service immediately. They said I needed to call the customer service number....get ready!!!! That number is 1-800-555-1212 also known as Toll Free Directory Assistance!! I started laughing at the "representative" with an "off-shore" barely speaking English accent, that he must think I'm an idiot. I TOLD him he is full of it, that is a BS number!!! He says, they will connect RIGHT THROUGH and hung up.
I have emailed twice, called close to a dozen times...same scam. I just received another hit on my bank for $39.95.
I have now filed a FRAUD complaint with them through my bank and AG. My bank did credit me, and they are going after the CROOKS and LIARS
RUN!!...do not walk...RUN AWAY FROM THE FRAUDS!!
I filled out the divorce forms, rejected the free trial and opted to pay for the document $49.95 and then, when completed, the form read on the very last line " this form is not legal in your state and divorce forms cannot be obtained from your state online. Don't know if I can get a refund yet or not. Worthless, do not give them your credit card for ANYreason, they are a FRAUD.
AT ALL COSTS - DO NOT USE THIS SITE!!!
No Customer service and no refunds of your fees even if you cancel during the trial.
Vice president directly lies. Not a company with integrity. Inept, incompetent customer service.
Rocket Lawyer gets you to sign up, and even when you quit within the trial period, they continue to bill you.
Warning, it's a scam. DO NOT give them your CC no.
Here is an actual email from an egotistical representative of rocketlawyer - -
On Thu, Sep 5, 2013 at 11:32 AM, lee crotinger <email@example.com> wrote:
Is it possible to just email you for now?
I don't know whether or not I need these services.
Sure but the help will be limited because its going to be difficult for me to assist you only via email. But send me anything you need help with and we will go from there.
From: Sean Prudden <firstname.lastname@example.org>
To: <me> <my email>
Sent: Thursday, September 5, 2013 3:00 PM
Subject: Re: UGA Games - Are You Still Incorporating?
I am opening a video game retail store as an LLC.
What I am looking for is - the proper licenses for the company and once I get that, the tax id number.
Is there anything else that I need?
Your guys' website had some bad reviews, so I worry about the validity and whether or not it is cheaper to get licenses elsewhere, like from the state.
Any insight will help greatly.
On Thu, Sep 5, 2013 at 12:44 PM, <me> <my email> wrote:
It doesn't sound like your too serious about us helping you by the sound of it Levi. You can definitely go through the state or another service.
From: Sean Prudden <email@example.com>
To: <me> <my email>
Sent: Thursday, September 5, 2013 3:56 PM
You need to work on your sales pitch...
If you read through the email, you'll see I have general concerns, but wondered about validity.
Hopefully your boss doesn't read your emails.
On Thu, Sep 5, 2013 at 1:01 PM, <me> <my email> wrote:
My manager is well aware. You've indicated several times how you probably don't need our service, already complaining about pricing and questioning the legitimacy of our service. My time is better spent dealing with customers who are happy to receive the help we provide, and not reassuring a skeptical customer who doesn't sound like he wants to use the service to begin with.
Sorry we couldn't help,
I work in IT, never have I ever refused a service so immediate to someone, I had legitimate concerns, which were just simply thrown back in my face.
This confirms that all of the bad reviews on this site are true. As much as I hate to say that.
I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.
They offer you a free 7 day trial. I cancelled before day 7 and because I never received an email confirmation they still charged me and will not refund my money. DO NOT USE THIS SITE unless you want to be stuck paying their monthly fee.
it helped when I was needed. but monthly charge is bad when I forgot this service.
You must downgrade when you are not using the service.
It's not free. But you don't find that out until you give the website all your personal information and open an account with them. Stay away.
Charge me $450 to file paper work and for their services. They told me it was going to be $299 total. Well, its been a month and nothing has happened so far. They wont return calls and they are a HUGE SCAM. Avoid at all costs.
I run a small business. Costs add up quick. This site helped me save hours on documents. Time also=money. all in all, a great value, almost like a part time paid staff. Even helped me with tax questions. I canceled after the free trial and ended up signing up again.
They never answer the phone and you can't cancel! I left a message with their answering service to cancel my subscription but they didn't. DON'T SIGN UP FOR THEIR FREE TRIAL!!!
lawyer used obscene language on my own case. Are you kidding me, was he on drugs. Where was the professionalism. He talked too loud in the courtroom when the judge was hearing another case and the bailiff had to tell him to be quiet, Do not waste your time. Ask your daddy to gett you a real lawyer
I paid for a year of service - $300 - and created only one contract. Not a great value, but it's what I signed up for. However, they auto-billed me for a second year and did not answer the phone when I tried to cancel the service. They refused to help me over email (said I had to call their CS line).
I called my credit card company and had the charge reversed, but being that Rocketlawyer is, after all, run by lawyers - they got the charge re-instated claiming that having printed one contract I was liable for paying the 2nd year.
Took months to finally resolve, but they did not refund all of my money. I would never use this service again.
Signed up for free trial, lousy service, can't cancel, have paid for several months. Don't do it.
Do not be fooled into building your document on this website, and then expect to be able to print it. Nothing is mentioned about charges until you enter personal info and try to finish the process. The "Free" trial requires you to enter credit card info and cancel after a week, which is next to impossible according to what I've read. Stay away!!!!!!!!!!
I signed up for this "free" service once before only to cancel when I found out "free" meant free for one WEEK-then th ey start charging you. Honestly, how many legal issues does the average Joe have?
I forgot about how they reel you in with thte offer of free legal form templates, etc. so I went on their web site again only to be taken to the payment page after carefully filling out the forms I wanted to print. Again-1 week free then you pay. I think to say these forms are free is not only mis-leading, but you can't down load your document until you pay-so where is the "free" part. Definitely would nnot recomment this site to anyone.
I used RocketLawyer to incorporate my healthcare business. They have so many free forms and services, as well as qualitied legal professionals they can put you in touch with. I think they are fantastic. I highly recommend them.
They charged me $199.75 ( $39.95 for 5 months). I'm a small business owner and have always believed I was resourceful and reasonably intelligent but I did not see this coming !! I never used their form, never expected a monthly charge. This Company is very good, #1 when it comes to rip-offs !
They are a waste of time since they don't follow through on what they offer or follow up with e-mail or phone questions asked.