The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
There is no way to change the picture on my resume... When i click on it, the app prompts me to change my contact info... also there is no option to leave out "relationship to you" and "email" in references. Also, in references, no matter how many times i try, it just wont save the "relationship to you" and "company name" on one of my references... so now i have to figure out how to change the picture and the references on my own, even though I'm paying for this service! Finally, there was no indication of any required payment until the very end. Quite shady practice. Would not recommend.
Give me a discount and ill leave you more good reviews.
For real, just let me know how many google reviews and $#*!, ill fill out all the surveys, just give me a discount. Or hell even a job in customer support.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
I was able to customize my resume easily and appreciated the professional formatting options. It helped me create a polished resume that highlights my experience clearly. Highly recommend for anyone updating their resume or starting from scratch!
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
Genius is intuitive, visually polished, and highly customisable. It offers clean, modern templates that are easy to tailor for different industries, with smart formatting that keeps everything aligned. The drag-and-drop functionality makes edits quick, and the pre-filled content suggestions are helpful for overcoming writer's block. Great for professionals who want a standout CV without needing design skills.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Honestly for paying this once to have you guys help me with a really well made resume, I'm very happy. I normally don't pay for these, but this one was so well made and your function that adds in bullets and stuff to fill it in and make it better was genius.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
I recently had the pleasure of using the Resume Genius app, and I must say, it has completely transformed my job application process! As someone who has always found writing resumes to be a daunting task, this app made it not only easy but also enjoyable.
Thank you for your kind feedback! We’re thrilled that our tool made a difference in your resume process.
Regards,
Resume Genius
Too expensive, false leading me to create the entire resume before telling me it's gonna cost me $25. Just WOW! But I spent all this time already and it looks good and we need this unfortunately 😕 Because we are low income anyways and this is required for most jobs now days. Wish you guys had fairer, lower, pricing options.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Excellent! The Resume explained everything, was going be hard for me, taking more time and with this application everything was organized and in a professional way. I recommend strongly this ResumeGenius App.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
I don't have any professional software engineering experience yet, but I've been programming for over 10 years, and am very experienced in many of the "engineering" skills--albeit in a more mechanical application--like design ideation, review, teamwork, professional communication, documentation, working to solve problems and build something, project management, etc. I'd like to showcase that, since I think those skills are often more important than whether or not I know a specific framework or something.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
I haven't put a resume together in years. I was DREADING it. I'm so out -of-touch with "things today." I am very impressed with how easy the task actually was. I'm equally stunned and grateful. Thanks!
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Mostly excellent. A detail from my original document (My drivers license level) was added to the contact information on the resume, and there is no way to remove it. I decided to go ahead and pay for the resume service, but this inclusion drove me nuts. I decided it may be a funny detail or it wont matter.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Its all well and good until you get the job right? I can't say for certain until I see myself getting some calls but from a technical standpoint, I am impressed. This is why I decided to buy and rate 4 stars. Thanks.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
You made me enter all the information to create a resume before telling me that I needed to pay money to see it--all information up to this point indicated that payment was only for certain 'pro' features, but it is clear this is a bald-faced lie.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
4 out of 5 stars, excellent resume builder with outstanding prompts that guide you for exactly what to write. The output resume looks very good. Unfortunately, you have to pay to save or download the resume.
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
My experience was very smooth and straightforward. I was a bit anxious about building up a new resume for myself, but that all went away once I tried this website. Now I feel confident in my new resume.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Awesome... Love It! I was trying to just look at what's available fir jobs according to my skill set while simultaneously writing my resume or din the to of my head and then this popped up! I was shocked and am so happy. This sir made a somewhat frustrating task go quick and smoothly. Thank you!
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Awesome system, easy steps to follow, very straight forward questions and the AI feature is very very helpful for people who struggle with putting their thoughts and ideas into words and choosing layouts. Loved this experience
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
The service was really easy to used but I'm kind of annoyed that I went through the entire process only to be told at the very end that I have to pay. I don't mind paying but I feel like it should have been mentioned upfront. The lack of transparency is annoying but the actual service was great, no complaints there.
Hello, Thank you for your feedback! We apologize for any confusion—while some features do require a subscription, we're happy to share some good news! Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841we hope this helps you get the most out of our free tools. If you have any questions or need further assistance, we're always here to help!
Resume building was easy and effective but too much use of AI rather than actually having a system tailor the resume. Also not ideal to promise that the resume is free and then charge 2.95 to receive the resume.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
ResumeGenius is quick; it saves time for everyone. Ready to assist, and words are already built in that we don't need to google and check our grammar. It's recommendable that everyone needs to try to be able to save time.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius