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Review of RepairPal

RepairPal reviews

10 reviews
Categories: Auto Parts
6005 Shellmound St, Suite 200
Emeryville, California, USA
Tel: +1.8009699204

10 Reviews From Our Community

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1 review
2 helpful votes

"If you tell a lie loud enough and long enough people will eventually believe it..."

The first thing "RepairPal" does for there client shops is take a your last three months or so worth of customers and start calling them to solicit comments, theys say that it generally takes three hundred or more calls to get twenty five positive comments which they then write the first twenty-five reviews from... They do not write any negative reviews obviously as they are being paid by the shop.

As for there pricing, It is a mystery to me where they get it...
You often cant buy the parts for what they quote.
The labor must be based on dealer warranty times, which is essentially a price matrix that the Manufacturers impose on the dealers for the right to hold there franchise, unrealistic.

I punched in a job that the local dealer charges over $4,000.00 for. I do it for under $3,000.00. "RepairPal" quotes it at around $1,000.00 (less than cost)...

So here is the thing...

Angie's List, RepairPal, even the Better Business Bureau... they are all just another racket.

If you want to find a good mechanic ask people you run into with similar cars where they go and who do they recommend. Then drive by and see if the cars you see look like what you drive. Go in before you have a major issue and ask for something simple like can you check my oil, see how they treat you, do they seem competent. is the shop busy, are there customers in the waiting room... TALK TO THEM... Do they request a specific technician or are they all good.

Ask Ted about RepairPal
1 review
7 helpful votes

I'm a business manager if a repair shop who declined to sign up for R.P Services now all of a sudden I have a 1 star review on the repair pal website... The only problem is that this review is not on any other review site, nor have we had any customers concerns over the problem stated on R.P What complete BS!

Ask S about RepairPal
1 review
1 helpful vote

for all those high priced shops trying to discredit repair pal all I have to say is how do you sleep at night? is your making all that money at the consumers expense really more important than honesty and integrity? you should be ashamed of yourself and if not I will make it a point to let others know that you and your family can rest assured that you are making a world without values and morals. Hope you enjoy what you create. I wish a big red light would appear over your heads to identify you because like other bottom feeders you always seem to lurk in the shadows. Repair Pal is the real deal and it needs to grow so these bottom feeders can go back to their pits and stop trying to screw up this country more.

Ask jack about RepairPal
1 review
9 helpful votes

As an Auto Repair Shop, I feel the need to give consumers some information they may not know. My shop has been in business since 1995 and we ALWAYS make sure to EDUCATE our customers regarding the particular repair they need. We have been contacted by RP to "join" their "service" as well as Google (which will put you at the top rating for a meager $400-$500 per month). So Consumers should know going into their research that just because RP or Google or any other website recommends a shop does not mean that will be the shop to give you the biggest/honest bang for your buck because they PAY for these companies' "services" to be a "recommended shop" or a shop "at the top of the list". Do not know whether RP is good or bad hence the 1 star...this post is for CONSUMER EDUCATIONAL PURPOSES ONLY. ALWAYS shop around pays to get a 2nd or even 3rd opinion prior to parting with your hard earned money.

Ask J about RepairPal
1 review
6 helpful votes

Estimates are high and the range is large. Its like if I asked how much a toaster should cost and someone said between $100 and $200 when you could get one at Walmart for $25. I saw the estimates and first thought was this site is sponsored by the car repair places that want to rip you off.

Ask laurie about RepairPal
1 review
9 helpful votes

BEWARE! EXTREMELY HIGH ESTIMATES! The low estimate from repaipal was more than Double the actual cost! This site surely is used to jack up parts & labor for repair shops that subscribe to this customer referral service. The actual cost of. Our repairs were $849. The repairpal estimate range was between $1754 to $2563!

Ask Faith about RepairPal
1 review
7 helpful votes

the cost estimator seems too expensive. The estimates seemed really high when checking against things that I had repaired on my vehicle. So just to be sure I checked the estimate against something I was familiar with, spark plugs. You can purchase extremely nice spark plugs for $8 to $10 a piece and replacing them is super quick, and a much faster job for an experienced mechanic. the price quoted by repair pal for the 8 spark plugs was $96-$144, I don't know what kind of spark plugs they are using but auto shops usually replace with aftermarket parts and I highly doubt they get the spark plugs for more than $7 to $10 a pop. That is $56 to $80. Then cost for labor is stated at $182 - $233 an experienced mechanic will replace 4 spark plugs in 15 minutes so lets say 30 minutes for the job, that means the mechanic is making $364 to $566 per hour! according to national average labor rate for auto mechanics the hourly rate for an automechanic is $75 to $100 an hour. this puts labor at $50 for the spark plug replacement. In reality this job at a mechanic shop should be no more than $130 that is less than half of the minimum price quoted by repairpal!!! If I am wrong about this then I would appreciate someone justifying $278 to $377 for spark plug replacement!!! Don't trust this sites estimater, this site has a lot of potential to do good and help keep mechanic shops honest, but not when their estimator is less honest than the mechanics!!! is a much better option then this site. For the same repair it quoted me $235 to have 8 spark plugs replaced at a dealership, and $152 to have them replaced in a shop, this is much more accurate

Ask Jacob about RepairPal
707 reviews
2,938 helpful votes

This is a pretty cool idea and I would love to give it more stars, but I have to go with my personal estimate and not a random or easy one. In my case I queried the cost of an alternator replacement on an old GMC van, and the site came up with a price of between $263 and $393. And it quoted the cost of the part as $159 - $261. And perhaps that's correct, well let's be fair and say that's probably correct, if I take the vehicle to a repair shop. That in itself is a challenge since the site helpfully offered me 64 pages of possible shops to go to but at least I'm not short on choices.

However, a trip to the local parts store told me that the part costs only $44 from stock, as it's a very common one used in several different vehicles. I could take that to my local shop and they would fit it in an hour for another $80.

I think this is a neat idea and should definitely be one of your sources of information. But I wouldn't rely on it, solely, especially if the repair is a simple one and potentially D.I.Y, or which you can see is an easy one for the repair shop to get at.

I'd like to see a difficulty rating for repairs, indicating whether the average motorist could tackle the work. Obviously such a rating couldn't be any more accurate than any of the other ratings, but it might encourage more people to learn how to do things for themselves. And ultimately, it would be great to select the symptoms and have the site take an educated guess at the problem, too. It's got a lot of potential for development. At the moment I am a bit concerned that repair shops are going to be using this as a guide, so that if it shows my repair will cost $250 and they normally charge $150, they might be tempted to go with the higher figure. Not that there are many shops out there which would dream of doing such a thing, of course.

Ask Chris about RepairPal
4 reviews
2 helpful votes

Very cool site! I thought it was going to ask for my email or something to have an insurance agency or whatnot to contact me about it, but it gave it out pretty instaniously! Very useful. It's a keeper!

Ask Justin about RepairPal
73 reviews
394 helpful votes

I just saw this story on the news about this website. You can go to it prior to taking your vehicle in for repairs or maintenance and type in everything about your car and it's issues and it will give a an estimate that you SHOULD get. (Channel 13 Eyewitness new ran the story and they'll probably have something about it on their website.)

In other words, you will have a little insight or ballpark figure for what your repairs or maintenance should cost and then you can weigh that against the actual estimate to see if your auto repair is trying to stick it to you or not.

They also list repair shops in good standing, sort of a BBB thing. So, before you give into the grease monkey's, check this site out and get an idea of what you should and shouldn't be charged. Forewarned is forearmed!

Ask LilRebel about RepairPal

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