I am blown away by the customer service I received. (in 61 reviews)
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Placed an order with my visa debit and it said the transaction was declined. I decided to just give up on trying to order as it was pricey anyways. Two days later I look at my bank statement and see TWO purchases for $40.83. When I tried to contact redbubble they told me that it was just the bank holding my money and I should have it back by the next billing cycle. After speaking with my bank, I was informed that in no way does my bank hold any online transactions and that the money was in fact gone. I tried to contact red bubble several times after and did not hear ANYTHING. I still have not received my money back.
I ordered four t-shirts from Red Bubble last year - they were great and still are great - American Apparel T-shirts with good quality priting.
I ordered three t shirts this year - firstly they are really cheap quality t-shirts. Secondly the sizing is completely off - I ordered XXXL being a big guy - One of the shirts was just about presentable after a pull-out - the second one fitted like a wetsuit and the third like was like a sports bra.
LIKE I SAID THE FOUR XXXL SHIRTS I ORDERED LAST YEAR ALL STILL FIT PERFECTLY!
For t-shirts congest £20 each this is disgusting.
I've ordered several t-shirts from RedBubble over the last few years (previous one in January 2015) and I've always been perfectly happy, at least until this time.
I seem to have missed them switching from American Apparel to Stanley & Stella (made in Bangladesh, I seriously hope at least "sweat shop free" still applies).
I seem to have missed them selling thin, fragile feeling, not exactly tear-resistant merchandise instead of durable t-shirts.
I seem to have missed them selling Stanley & Stella 3XLs that are about the size of American Apparel XLs which means I can't wear my favorite designs even if I was to overlook the quality issues.
I'm seriously going to miss shopping there, it's yet another example how cost cutting always hurts the end customer.
I ordered an Ernie and Bert Tshirt - the t-shirt fabric is really thin, and there is a strong smell off the print of said characters. Plus E and to a lesser degree B have (designed) scribbles over their faces (maybe a copyright thing). Very disappointed.
i was charged four times for the same order. Total of over charges, $422.00. I tried contacting redbubble about it. The only response I could get was a computer based response asking how pleased I was with the service. Well let me tell you, if I was pleased, I wouldn't be typing this review. This site sucks. I give it a negative five stars. RUN people. Don't get scammed like myself and apparently numerous others. I ended up closing my checking account in order to stop them from the continuous charges. Every day another charge for the same order. It's extremely sad when you go to the bank and even the bank personnel knows that redbubble is a scam site. Just a warning, but it's up to you. If you enjoy people taking your hard earned money, then you should definitely order from redbubble.
I ordered an IPhone 6 case and it was very flimsy and wouldn't protect the phone. The art was very cute and I was sad at quality of the case. I just wanted a refund for it and would have happily shipped it back. I got an email back from a real person with Reddbubble and they issued the refund and said there was no need to ship the case back. 100% satisfied with their customer service. Thank you!
I ordered a t-shirt, paid for express delivery for father's day. The T-shirt never turned up and when I contacted the company I was told only that it had been posted. Frequent emails from myself went unanswered. I won't buy from them again. I can understand if something had gone missing in the post. But their attitude was, its nothing to do with us.
I ordered an XL womens tshirt for a friend 23 days before I wanted to give it to her. The shirt arrived and fit me snugly; I'm 5'2 and 115 lbs. I contacted redbubble because I wanted to exchange sizes, and 2 days later got a response that shirts only go up to 2XL so I asked if I should/could switch to a unisex fit. The agent stopped answering me for the remainder of the work week. I contacted her again and she apologized for being unresponsive and offered me a refund or voucher. I said I'd take the voucher, she stopped answering again. That was 3 days ago and the gift is due to my friend today. In 23 days I could not order and exchange a tshirt from Redbubble even while making every attempt to keep the agent's attention. Oh well, lesson learned- never shopping at RedBubble again. I would discourage anyone from shopping there, but if you must, women's t-shirts run EXTREMELY small.
The design I ordered looks great, but, unfortunately, their shipping deadline for Fathers Day delivery proves to be quite inaccurate. I understand that all items are handmade -- that's why I followed Redbubble's own shipping guidelines, choosing expensive Express delivery to ensure timely arrival. No luck -- just automated, feel-good customer service messages that don't respond to anything specific in my query.
They had an interesting, unique t-shirt that I really wanted but, apparently, actually ordering and receiving it (using major cards that I've used around the world and online constantly) was unduly complicated. Despite receiving an order number after purchase (captured with screen grab), received no confirmation or follow-up e-mails. The orders would basically disappear and just "close" without shipping- again, no notification. In the interim, I'm receiving their annoying ads and feedback surveys when I've received nothing pertaining to my order. Hoping they can correct it but I've spent two months now just trying to get a t-shirt.
I love this site because they have pretty much any kind of sticker that you could possibly imagine!! I received everything that I ordered, and the stickers were very high quality! I was impressed! The only thing I didn't appreciate, was how slow the standard shipping is(it takes 7 days), although, it's not too bad...If you're looking to get your items in a more timely matter, I would recommend paying extra for the express shipping. Overall, I love my stickers, and I will definitely purchase from Redbubble again! Highly recommend! :)
I order 5 shirts from Redbubble, 4 for me and 1 as a present for my friend. The delivery was extremely fast. I ordered on the 30th of May, it was shipped on the 4th of June and has arrived today the 10th of June which is pretty good considering I live in Englan. I love me tops and I am yet to find a problem. I will definitely order from Redbubble again!
I accidentally had the delivery address wrong by 1 digit. Not only did customer service quickly correct the problem, my order still arrived in time. My only complaint is that everything was handled by email, no ability to speak with a CSR directly. The products I ordered were exactly what was delivered. Overall it was a good experience.
When I came upon this site I was absolutely enthralled. I spent hours looking through all the different art that people have submitted. I have purchased 6 shirts from this site and plan to purchase more. I so far have around 30 designs saved that I would love to turn into shirts. I won't purchase shirts from anywhere else.
2 of the shirts in the original order didn't fit and the customer service that followed my request for exchanging them was exceptional. The person who responded kindly offered to send the corrected sizes at no charge and without the hassle of returning the 2 shirts. This is remarkable! I now know what sizes I need in the future, so I will be placing more orders soon with this wonderful company. Thank you!
Ordered three shirts. Sizing is really small. Revived an additional three shirts that I didn't order. Connecting with a real person to rectify the situation was not an immediate process, likely just due to this being a smaller company.
Had I been emailed a shipping label, I would have gladly returned the extras. Donated them instead. Hope the person that ordered them received their order at some point.
I love this website. I have basically forsaken Hot Topic and all my other shirt haunts and stuff for the Red bubble. I am very pleased with the selection and the being able to choose the shirt style and color.
The only concern I might say is that I would like a reason for why somethings are not able to be put on some color or apparel. Like the Azmodan Hoodie I wanted. Other then that its been great all the way.
I'm a recent supporter of Redbubble. Just started buying some of their clothing because local retailers don't have the kind of categories I enjoy. All the products I've bought came in a timely matter and were always in great condition. One of the sweaters I bought was too small unfortunately and was my mistake. Redbubble offered to send me another sweater with a bigger size and allowed me to keep the one I already have! That pretty much guarantees I'll be back for more shirts in the future. Forgive me, wallet!
Made sure that the issue was resolved quickly, they even checked in with me when I didn't get back to them, rather than wait and hope I just gave up (like the big places do)
I love the CW's The Flash. I have searched high and low for a STAR Lab t-shirt. My daughter wanted some stickers, so I checked RedBubble for my shirt. I was not disappointed. It fits great, and is true to size. The cost was better than the mall. Shipping was fast. I love being able to track every step of the process.
And then there's the stickers!! My family cannot get enough of these. Every fandom is represented. I can show my geek pride. And after buy six, which is not hard, 50% off! LOVE IT!!
After I ordered, I read some awful reviews about never getting orders and the customer service department not responding to inquiries. I was really worried that I wouldn't get my order. However, I got everything I ordered, in several separate shipments, in less than 2 weeks. I have zero complaints.
I'm a firm believer in backing up what you do. I think Redbubble provides a superior indie merch experience and has outstanding customer support. I have zero complaints about their service and better still, my customers love the merchandise I sell via Redbubble
You guys never disappoint but I wou have liked the print on the lighter shirt to be a bit more legible. It looked very good on the black shirt, however, because it was May I cho a lighter shirt color and I was a bit disappointed in the lack of contrast and legibility
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