I am blown away by the customer service I received. (in 70 reviews)
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I'm not accustomed to spending $29 (+s&h) for a tee. Most of the time places like target and jcp carry the same designs on the same soft tees for 15$..
Ordered a workout motivation t-shirt as part of my bf's Christmas present. At the very least, with all the time it takes to "manufacture" (what are they doing, growing the cotton, picking it, spinning it, and making the shirts too?!) , they don't even provide a tracking number- just a vague should arrive 3 days after manufacturing blurb. I won't order from these folks anymore. I would have been better off just getting the graphic i wanted, putting it on a flash buying a t-shirt and taking it to the silk-screening place in town.
Living on a college campus makes getting and delivering mail hectic. Rather than getting packages directly to me, they are sent to the university's mail service, where they then process packages, notify students they received mail, and take it to the pick up center.
I originally ordered a phone case and some stickers, and chose to have them shipped to me rather than my home. Despite being ordered at the same time, the packages were shipped at two separate times, but Redbubble notified me that certain items take more time to make than others, as well as having this notification listed on the page when ordering the item. They also emailed me the exact moment that the items shipped, and a tracking number for each, which were both shipped on October 30th.
Both packages got to campus super quickly, with the tracking saying that the phone case got here the 4th, and the stickers on the 6th of November.
When processing the mail though, the University's mail service lost the package containing my phone case. I at first filed a complaint through the mail service, and requested to try and find it, but received no follow up email. They also ignored my calls and acted like like it was my fault or I was lying to them when I would ask in person.
After a week of these games, I contacted RedBubble on November 11th, asking about the possibility of getting a replacement phone case sent to my home address instead. Within 15 minutes of emailing customer service about the situation, I received a reply. The person that helped me was super nice and understanding towards the situation, and promised that a replacement would be shipped out. Today I received an email saying that my package was shipped, and I could expect it by November 25th at the latest.
Due to my experience with Redbubble these past few weeks, I would recommend them. The service was quick, they keep the customer notified about everything regarding their package, from how long it takes to make it, the exact moment it's shipped, and even offer package tracking. The customer service is also super polite, quick to respond, and super understanding. Probably the happiest I have ever been with an internet shopping service that wasn't Amazon
As a former seller on Redbubble I found Redbubble to discriminate against artists that post authentic and diverse bodies of work with claims of infringement with vague reasoning. Redbubble repeated removed comic style illustrations and manipulated photos of celebrities that I designed in Photoshop and Illustrator stating Bravado International Group copy rights/ licensing to the photos I used, but when I contacted the VP of legal services with Bravado he stated they (Bravado) did have licensing for the photos used in my designs. When I presented evidence that my designs were not infringed Redbubble closed my sellers account.
It's no coincidence that the designs that were removed by Redbubble were generating revenue, and if you have read reviews from Redbubble sellers on this site or any other review website you'll find a trend that once they make over $100 in sells Redbubble will use Bravado as a scapegoat to remove the design(s) that is selling!
I recommend using teepublic.com , society6.com and or threadless.com but avoid redbubble at all costs!
I ordered a hoodie on a sunday night from Redbubble. They were able to get it to my house in 6 days for standard shipping. Which is really good! The design on it is very solid and won't just come out in the wash. My only qualm with it is that when it came it, it had a really strong vinegar smell for some reason? I just threw it in the wash and the smell was immediately gone, so it wasn't a problem at all. But, all in all, I would recommend this company to any one that is wanting to support the art community, and wants a generally interesting design on whatever they'd like basically!
After having ordered a mug in late September for a friends birthday that was on the 8th of October, I was aware that given the so called 'table' they had that it might be a little late. I received an email on the 2nd saying the mug had been shipped and looking at the 'table' I expected it on the 13th, as it apparently takes 11 days for it to arrive in the UK from the USA. By the 13th, it hasn't arrived and I'm quite disappointed as it is a while past my friends birthday. Messaging Redbubble to inquire about my order I was then told that mugs take 14 days despite that NOT being what it said on the table. He also proceeds to tell me that it will arrive on the 21st of October, the numbers being all off. Okay, I think, I'll give them another chance and just wait till the 21st.
It has now been exactly three weeks since the order was supposedly shipped and I have not seen it or heard from it at all. I will not be using this service again.
I ordered a shirt for a friend a few days before a concert. The delivery deadlines said that express shipping would get the shirt there in two days, which should have been plenty of time. However, they failed to tell me until after I placed my order that they have to manufacture the shirt before shipping. After not receiving a shipping notification, I finally contacted them asking what was up. I was then told that they were out of the shirt I wanted, so they couldn't start manufacturing the print, and they didn't know when they would get more shirts. So not only did my friend not get the shirt for the concert, they didn't even tell me there was a problem until I specifically asked, and their delivery timeline was completely off to start with. Very dissatisfied. Will not be ordering from them again.
UPDATE: Although I asked for a refund, the shipped the shirt anyway. I emailed them yet again explaining that I wanted a refund not the shirt, so they refunded my account, and allowed my friend to keep the shirt. They properly fixed their mistake, but I would still order a shirt from somewhere else in the future.
I looked everywhere for a Cubs hoodie that I envisioned but couldn't find what I liked anywhere. I ended up coming across Redbubble by accident and found exactly what I was looking for. I was nervous at first but eventually committed to buying the hoodie. My order arrived quickly in 4 days but I ordered the wrong size. I contacted Redbubble and they were more than willing to help get me the correct size. My new order arrived in 5 days and I couldn't be happier. I am glad that I found exactly what I wanted and Redbubble came through for me.
I just bought a Dr Suess "be who you are poster" for my mom for christmas. The price was very reasonable, the quality was great "it looks exactly like the display picture" and it took just over a week to get to me with standard shipping. I would definitely purchase from Redbubble again!
Cool stickers, but low quality. The material is a mix of paper and plastic, so they're very fragile. Forget about using them in surfaces that suffer any contact (laptops, etc), and definitely NOT 18 months outdoors as they say!!. Additionally, they won't look as cool as in the webpage, but that's the same with burguers, so...
iv'e been purchasing from them for over a year and i have never had a problem, some shirts have felt like a different fabric at times but the prints are nice and clear and they smell nice too, you always get a free sticker too.
edit: i recently got a duvet and the print was a bit pixelated, i was not happy with this since i paid $150 for my duvet. i expected better quality since i am paying top dollar. ive never had a problem with clothing from redbubble though
I don't know where all these glowing reviews are coming from. I am getting the run-around from this company. It has been two weeks and still no stickers. I feel like I've been blown off and I'm irritated that I overpaid for a couple of stickers.
I purchased two shirts and was pleasantly surprised by the quality of the fabric. It wasn't top-shelf but it was good for the price. The graphic on the shirts was good. However, the graphic was positioned too low on both shirts. It isn't positioned on the chest, as represented in the picture when I purchased the shirt. It was positioned about six inches too low and is on the belly of the shirts. Both were gifts and the recipients noticed it but still liked the shirts. Fast shipping. Thanks!
I got a grammatically incorrect t-shirt the first time around. I didn't even complain to them, but when they sent a survey asking if i was happy and I put that i was slightly upset about that, they refunded the whole purchase for free, shipping and tax included. I immediately bought another shirt from them. Now THAT is good customer service.
I ordered a sticker. A stupid sticker. It can be put in an envelop. They claim it was returned with a notice saying couldn't be delivered to address which is ironic considering I've had couches delivered to the same address.
After 4 attempts of trying to get my money back and have A STICKER delivered, they have failed yet again. That's a stupid order on my part but it's impressive that despite how stupid my order was, they've managed to surpass my stupidity with leaps and bounds.
Train wreck of a company. I give 0 stars. That just wasn't an option.
Ordered a hoodie and was pleased with the quality. I don't usually order clothing online because I am skeptical about the quality. This was made well, washed well, wears nicely - sizing is accurate. Will definitely get some T's too.
Ordered a mug which arrived damaged. Got in contact with customer service. Very quick response, helpful and friendly. Replaced it free of charge and shipped out. Arrived in perfect condition. I have absolutely no hesitation to keep purchasing. It's nice to know there are decent online businesses, and this is one of them.
First the good: I received my shirts about a week after ordering them. The images printed on them look nice. One of them is a little less vibrant than I would like, but the other one looks awesome. And I like that they're printed directly on the shirt.
Now the bad: The shirts they use are just awful. They're thin and stretchy. These are the kind of shirts you get in a 3 for $6 bag. I like lightweight shirts, but that's not what these are. They're just cheap. Wearing the white one I got, I look like I'm headed to a construction job. What's worse, the cut on them is very uncomfortable. It's like the arms are set too far back, so they pull on my shoulders and armpits.
I will not be ordering from Redbubble again.
Unreliable amateurs who should spend less on fake online reviews and more on actual customer service. Placed an order, never received it, waited a month before contacting them. Another month went by, they never provided a tracking number, despite numerous requests, or even made the slightest attempt to locate the package. Their big idea was for me to call post offices across the city. I live in a 4+ million people area, it could be in any post office. They never tried to explain or resolve this fiasco. To this day, I still have no clue whether the package ever left their office.
i ordered stickers from RB and after 2 weeks, i was still waiting. I was about to contact RB today, but to my surprise i got them through the mail this morning. I am so happy with how they turned out and all the way to Scotland from where they are manufactured. Absolutely in love. I was getting impatient but i completely understand now that i see the amazing quality of the products. Definitely buying from there again.
I ordered a custom shirt and there was a small issue with the sizing. The customer service person responded quickly and went above and beyond with their reply and follow up. And they're funny too! Will use them again!
Ordered some decals and paid for expedited shipping. Didn't receive. Contacted CS and got an immediate reply with canned answer that was already on the FAQs.. When I replied immediately that I did all the base stuff, didn't hear back from them for 3 days. I eventually got resolution some resolution after a nasty onsite review. I wouldn't consider buying from this site again. Poorly managed site.
Redbubble was extremely polite and very prompt about taking care of my issue. I have never had such great customer service. I thought that the whole email process of contacting customer service would have been completely automated & that my issue would not have been resolved, but i could absolutely tell that they were not a fake person. I completely understand why you guys use the email technique. It would be such a pain in the ass to have calls all day long with the same issues. I support the whole email technique for customer service. I may have not received my email as quickly as I would have like, but i have no complaints because at the end of the day my problem was resolved! THANKS REDBUBBLE!!! I will definitely be shopping here a lot more, & also recommending Redbubble to family & friends :) Good job guys!
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