17 Reviews for RaveReady
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I ordered from this site 3 weeks ago and still haven't received my order. Their customer service hotline is a load of crap and nobody is ever available to speak with. Wish I woulda read the reviews before I put my order in. From the looks of everyone else's comments I think this site is a scam and I will never order from these @$$holes again!!!
I ordered on April 8th, it is now May 27th, and still nothing from my order has shipped! 7 weeks! When the order was placed, everything was denoted as "In Stock". On April 16th,the order status was still "processing". I sent an email to Alexia(if she's real", to inquire why my order had not shipped yet. 2 days later, she explained that all 3 items were on back order and that I should probably pick out a different set of UFO's, as they did not know if they would ever have the ones I picked out in stock again. We emailed back and forth to find a set that was actually in stock, and it took 4 options to find a pair. I wasn't happy, but was willing to make the change to get the order. After a few more weeks, and a few more bs emails from Rave Ready, I requested a partial order shipment of whatever was in stock. They said this was impossible, I'm assuming this was because they lied about having anything in stock. I worked for 70+ hours creating a custom dread wig & costume for Knife Party at the Ocean Club's summer opener in Boston, to go with the red/yellow/blue fluffies I had ordered from Rave ready. I went to the show in an incomplete costume, which I was very upset about. I have now stopped receiving emails and responses to my inquiries as of May 16th, and have told them I will be reporting them to my Bank for theft. DO NOT ORDER FROM RAVE READY AS YOU WILL NOT BE RAVE READY BY EVENT DAY! THESE ARE BURNT OUT RAVERS THAT ARE STEALING INNOCENT PEOPLE'S MONEY! AGAIN, DO NOT GIVE THEM YOUR MONEY. I will never order from these thieves again. I have filed a dispute through my bank and got my money back in just a few days. I strongly suggest you do the same.
On March 7, 2013 I ordered Black fluffies, Black Industrial Net Footless Thigh High Leg Warmers, Insanity Black Glitter TuTu, & Insanity Green TuTu (Which was awful. Cheap, thin material.) for $74.81. I received my package and everything was there except for the Black Industrial Net Footless Thigh High Leg Warmers.
I e-mailed them to let them know on March 16th. They called me to let me know they ran out of stock and that when they came back in stock they would send them to me for free, which would be soon. I also got a message on facebook from the RAVEREADY.COM facebook page saying, "Hey There! We were out of the black leggings and they aren't due in until next week. Customer service called you during the day on the 8th to see if you wanted to switch them out to a similar style but they didn't get an answer so they shipped the order without them, and refunded the price to your credit card. Just place an order online, your card WILL NOT be charged, and let me know your order number - I will make sure you get free shipping on it. We shipped it out just in case you are one of the bajillion people going to Ultra or Beyond - we just didnt want you to be missing the outfit! Let me know if you have any other questions an I'll do my best to help you out! Thank you!"
Okay so far, the communication is decent and understandable. Then it just gets ridiculous. So the guy on the phone placed the order for me so I sent the order number to the guy I was messaging through the facebook page. By March 26th my order is still processing for 10 days now so I contact the guy on facebook again to let him know. He tells me, "Your order was shipped out on the 13th, you can get the USPS tracking number by logging into raveready.com." I log in and and its STILL processing, like I had said. Therefore, I cannot get a USPS tracking number. He lied to me and told me it had been shipped when it didn't. So then he tells me, "Can you please email firstname.lastname@example.org, we can't really track customer service through facebook and your requests are being mixed up and we don't want to give you incorrect information. Thanks!" Also on this day (March 26th) I make another purchase, the Light Up Purple Fairy TuTu for $28.99. After a few days I realize my tutu and leggings are still processing. After several e-mails and facebook messages with NO response..Here is where I also notice that when you reply to customer support THEY NEVER REPLY BACK. You have to start with a new subject headline or else your e-mail will not get read or replied back to.
So on March 29th, I send support yet another e-mail regarding my entire issue/situation. (I also got a facebook message on the same day saying, "I am unable to help, I am just a web programmer. Customer service can help you with everything they can. I will of course go ask them to take a look at your email again.") Customer Support replies back saying "Hey, I'm sorry about the delay in response. I am not sure if you have noticed, but both of the items you ordered are actually noted "Out of Stock" . However, we do have plenty of other Light Up Tutus and Leggings in stock. I have included a list below of items we have in stock. Let me know if you would be interested in switching into any of those items." They send me a huge list of items not nearly related to what I needed and then sends me the SAME link to the leggings I have been trying to buy this whole time. *face palm* Both items DID NOT say "Out of stock" and here is when I start to notice how often they do not update their page and take peoples money before telling them they are really out of stock on just about everything. When I ordered the light up tutu, it actually said it was in stock so then I ask customer support when do they plan on having the purple fairy light up tutu back and the leggings I ordered almost a month ago. And of coarse.. I get no responses, no e-mails.
So I ask them to give me a full refund and to forget about everything on the 30th. They respond, "No problem! I've gone ahead and canceled those orders and refunded your card for you. We are here to help so if you need us to check stock or give you an exact shipping time for a specific item we can help you out. Thanks!" Yeah right. I have asked so many times when my items would be in stock and NEVER did I get an answer which is why I canceled my entire order.
I got my refund by April 1st and I go back on the website to purchase something different. This time I order a Purple and Black LED Skirt and Purple Sparkle Fluffies. Then I get a random e-mail, but this time its from a lady named 'ALEXIA'. "Hello, We actually got the leggings back in stock today, and we will be including it in your new order for no charge. We have the Purple/Black LED Skirt available but we are currently waiting on a shipment to arrive for the Purple Sparkle Legwarmers - but we do have solid Purple. Would you be interested in receiving the solid Purple instead of the Purple Sparkle? Please let me know and I will be sure to take care of it right away for you! :) Thank you, Alexia RaveReady" I told her that I appreciated the fact that someone finally let me know about the leggings and would still give them to me for free due to my troubles with the site. But seriously.. first they are out of stock with the leggings, then the fairy tutu, and now the purple sparkle fluffies. Talk about a huge inconvenience. I told her I still wanted the fluffies and was wondering when they would be shipped in.
On April 2nd Customer Support e-mailed me "Hey, The purple sparkle fluffies should be in within the next few days. Did you want to just wait for those? Thank you for your patience and understanding, have a great day!" So I told them, yes.
By April 9th, the skirt and fluffies are still processing so I send customer support another e-mail. I get nothing but the same auto message response for days.
On April 15th I send yet another email asking them why everything is still processing. Apparently the purple sparkly fluffies are just never going to ship in like they said they would "in a few days". Psh. Finally on April 17th I get a e-mail from Customer Support, "Hey, Unfortunately, we are still waiting for that shipment to come in. I know it is taking longer than usual, and we would love to get it out to you on time. We do have the Indyglo Purple Fluffies in stock which we can get out sooner. Let me know if you would be interested in those fluffies. Thank you for your patience and understanding, have a great day!" Once AGAIN I am left hanging and having to choose another product. So I tell them and Alexia that I will trade them out for the Clubstyle Purple Fluffies since I am seriously running out of time.
I do not get a response until April 19th from Alexia letting me know- "Hello, No problem, I will make the switch for you, but I just checked with our processing department and it seems as if the Purple/Black LED skirt is now on backorder! :( We do have the Purple/Pink LED Skirt available - would you be interested in that alternative color? Please let me know asap so I can have your package shipped out right away. Thank you, Alexia RaveReady" ARE. YOU. $#*!ING. KIDDING. ME. I have been dealing with them since the very beginning of March and here it is almost MAY. Almost my event time. Four items have been 'out of stock' or 'back ordered' already in the past and you are telling me that you just SOLD the skirt that I ALREADY PAID FOR!? That they were holding for me & no one else!? I asked them to please send me my damn free fishnets already along with the Clubstyle Purple Fluffies and to cancel the rest of my order and refund my money. This site is nothing but a joke, waste of time and money. I am about ready to fill out a fraud report with my bank along with talking to a lawyer about this website, for it should be shut down for doing this $#*! to me and hundreds of others.
I called and placed order on Dec 20,2012 for a pair of fire poi. I spoke with Anthony, a CS agent and he placed the order and told me the price would be 89.99. He told me that my Credit Card would not be charged till the item shipped from their warehouse once they received it from the Manufacture. I asked when I should expect to see them and he told me with in the first two weeks of January. I said ok sounds good. I wrote them by email a few times to check on the order. I received the same answers every time that it was on the way from the manufacture and there was no new information. January 10th, 2013 came along and I received an alert that my card had been charged. In fact it caused my account to overdraft because I was never told anything new about the order coming in. I then wrote the support email and asked them why my Credit Card was charged and when I would be receiving the poi. Alexis wrote back stating that my Credit Card was charged because they would be receiving the item next week and so that when the order arrived from the manufacture they could send it out right away to get it to me sooner. I waited till Jan 16th to write them again, to ask if they received the shipment from the manufacture like they stated in their previous email. I received a reply on Jan 17th saying that I will receive a tracking number once the item ships. (They completely avoiding my question on when I would receive it.)
I sent an email Jan 22nd, stating I wanted to know exactly (with in a 2-3day lendency) of when I would be receiving them or otherwise I want a full refund. January 23,24 no reply
January 25th- I sent a emails asking twice to reply. Finely I received a reply stating they were still waiting from their Manufacture to receive the product. (then why was my card charged?)
I then sent several emails and called several times asking them to cancel the order.
I finely received an email from Alexis stating that the order was canceled and I would receive a refund in 2-3days.
I then wrote back asking for a Confirmation number and the amount of the refund that I should be expecting. I received no reply after that.
This company never gave me a concrete date of when I would receive my product ordered and they lied when they said they wouldnt charged my card until they shipped the product to me.
I did do some research on the company after all this happened to me, to find out that I am not the only one they have done this to. They happened to have an D+ and F rating from the BBB. They also have a ton of bad reviews, one after another, from previous customers just like me that have experienced the same issues with this company.
They work with two business names Beats Drop Closets and Rave Ready. Both online retailers.
This company has poor communication with their customers and they dont live up to the laws of the FTC. I will find out in a few days if Ive been hoaxed further, once these 2-3 days past and I find out they didnt give me a full return. I just feel that a company that has failed so many before me should not be able to survive as long as it has on these values. This entire experience has been one of the worst that I've ever had, dealing with an online retailer.
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placed an order waited over a week and nothing called and left messages emailed and finally someone got back to me that they were out of stock.. well no help since im a dj and was doing a huge EDM festival and was going to rock those threads... wound up cancelling and piecing together something from $#*! i had at home...
At first i was extremely excited about RaveReady's selection, prices and supposedly quick deliveries.
However, it has now been almost three months since my order was placed, and it is still shown as 'processing' - and what's worse, I can't even undo the order anymore as the customer service stopped responding to my e-mails after it became apparent that mere platitudes, rather than definitive actions, would not be enough to pacify me.
For a product (Amok pants) that was advertised to ship in two weeks (and a small print saying it could actually take up to one month), this delay is unacceptable and mere apologies followed by complete silence from the store's part add insult to injury. I hope to avoid having to contact a different organization to resolve the matter, but as it stands it seems that might be the only way for me to get either my order or my money back.
I've had no problems at all with RaveReady and have been a customer since 2010! Their Amok pants ship kind of slow, but they are awesome and so worth the wait.
Avoid Like the Plague
Order Issues, Poorly Coded E-Commerce, Phone Calls and emails not returned.
First of all, when an item is out of stock, you say so on your website. You don't wait for people to order it, and then neglect to inform them that the item is currently on "back order". I ordered three items from this store, one of which was out of stock. When, after receiving no shipping notification or anything at all from the company, I logged on to check the 'status' of my order, I noticed on my "invoice" that the quantity for this item was 'zero'. So *I* emailed them and asked if there was a back order - Yes, there was. Okay. Thank you. The item is still listed on their website. After this, I wait a few weeks. I'm a patient person. My order doesn't come, doesn't come, doesn't come... Okay. So I look online at other reviews (should have done this right off the bat, before ordering...) - People saying it takes MONTHS to get your stuff??! So I email again, politely asking for a tracking number. No response. I wait. No response. Then I write a second email informing these people that - Hi, I run a high-volume, one-woman business of my own ONTOP of my regular 9-5 job. My orders? Out the day I receive payment, unless someone orders a custom piece. And then? I work on that custom piece diligently to get it out within 3-5 business days, depending on the piece (I make jewelry - complex jewelry. Enough said). There is NO WAY - No way possible - that my order would take 4 weeks to ship. It is now four weeks later, and I have received no answer. So I'm happily posting this review on every website I can find telling people NOT to order from this scummy website. Go to Etsy and order something original, unique, and lovingly made.
I WARN ANYONE WHO DOESN'T WANT TO LOOSE A LOT OF MONEY:
I ordered fluffies that were NOT customized in May 8th 2012. I still didn't receive them as of July 1st and they are only three hours away from me!!!!
When I confronted them, they took DAYS to help me, and argued with me, then said WE WILL GIVE YOU A REFUND IN7-14 BUSINESS DAYS.
THREE WEEKS LATER & NO REFUND. When I emailed them, they never replied and so I got in contact w. another man and he said he decided not to give me a refund.
BOTTOM LINE: They made me pay 50$ and sent me a $#*!ty 30$ pair. Making me wait almost 3 months. They don't care whose money it is, as long as it ends up in their pockets, what a waste of time
DO NOT EVER BUY FROM RAVE READY. I bought an outfit for EDC and the disclaimer at the bottom said that it could take about 5 days to process but they don't have any say over the international shipping. I ordered it about 3 weeks in advance and thought that would be plenty of time. So the weeks go by and I couldn't get a hold of them, their business hours are super retarded and they never answer. So I just decide to go and buy another outfit somewhere else just incase it doesn't get there in time. An hour after I buy the new outfit, someone from rave ready calls me back and says that my order is ready to ship from los angeles the next day. I give her the address that I am staying at in Vegas so I could have it in time for EDC. It never came to Vegas. I emailed them and finally got a response and the guy was very rude, making it seem like it was clearly stated on their website about how long it would take. He also told me that my item had never been shipped and was still being processed. ARE YOU KIDDING ME? So the girl I talked to totally lied to me and said it would be shipped. I sent back an angry email and he said he was very sorry for the inconvenience and that he would add some extra items to my order. I just got the package today and not only did it not have the extra items he promised, the packaging was too small and my fluffies were falling out of the package. Worst company I have ever bought from hands down. DO NOT BUY FROM RAVE READY.
Everything the prior poster said. I have no issue ordering international products and waiting on shipping. I DO have a problem with a refund taking 4+ months after more than a phone call a month. We were told we woul be refunded, receive a confirmation email, the works, an somehow on our 5th attempt they said a manager overrid the prior "issues" and it would be "definitely" processed this time. We reported them to the better business bureau due to the fact that what they are doing is committing fraud. We were nothing but polite in calls and emails but that does not negate the fact that other customers deserve to know what they are gettif into!!!! I won't even get into the fact that the items we received weren't even the right ones. This company needs to be shut down.
terrible never will order from them again no customer service never emailed me about my order never sent everything they said they would had to waste three hrs to get them to mail me a check for something i bought with my credit card that i still won't be getting the full amount of back
I was kinda hesitant to buy from this site reading the reviews. I don't know what happened but apparently they now have a customer service phone line. I used it to call to see if the fluffies I wanted were in stock. The representative I talked to was super nice and now I'm ready for Monster Massiveeee! Plus i got these amazing stickers with my order! Awesome!!!!!
This company is a piece of crap, honestly. They have terrible customer service, could care less about how long their orders take, and sometimes just completely ignore any order you placed meaning that you won't get it AT ALL even after they charge your credit card. I placed my order in February. It is now almost July and I haven't received my order. They don't answer my e-mails and are ignoring me completely. When I told them I would be calling the credit card company to declare it fraud, their exact words were, "We will fight back". DO NOT waste your time with this company at all. They are a waste of money and a scam. I have never dealt with a company as bad as RaveReady before. AVOID.
I've been waiting for my order for about a month now and they're being extremely difficult to get a hold of. They suck. Eff this site.
My order was marked as shipped, then when I sent an email to them without even giving them an order number after waiting a week... They gave me an auto reply saying my order was on back order? Wait what? How could they know that, if I hadn't sent them my order or shipping information, from a third party email that wasn't the one I have registered to the account?
THIS SITE IS A SCAM, IT NEEDS TO BE SHUT DOWN AND THE PERSON RESPONSIBLE HELD ACCOUNTABLE FOR IT!
so i've read many reviews about this site that make me very hesitant to buy from it. however i'm very interested in this particular set of fluffies that i can't seem to find elsewhere. does anyone have a more reliable site where i can find these?