Bought 5 gift cards in all in order to buy a gift from Macys, saved $100 off of $500. (in 26 reviews)
▼ Sort by: recent
My first contact with their support team was THEM calling ME. I'd mis-typed my email address and they noticed their messages were bouncing back. The call was to get the correction! How extraordinary! Next, I had a bunch of questions what options meant, placing an order with the newly purchased card, etc., etc., and my hand was held with utmost patience until all was resolved. A rare level of care. &, oh, yes, the site has a vast selection from which to purchase easily.
I listed a card for sale in December and this afternoon received notification it had sold. This was my first time using the system and had totally forgotten I had posted the listing and sold the card to a friend in the meantime. I emailed customer service to inquire how to resolve this and ensure the buyer wasn't charged. Blair responded to my email within 25 minutes of reaching out to let me know the issue was resolved and the transaction was canceled. I was anticipating a complex resolution process with lots of hoop-jumping and forms, but the experience couldn't have been more streamlined and simple. I've had countless negative customer service experiences with eCommerce sites so this interaction was so refreshing and much appreciated. I'll definitely use the site again and would recommend it to others as well. Thanks again!
Excellent! I spoke with Clark this evening, He guided me through the
The web so that I could access my account information. A Gentleman,
He made sure crossed every t was crossed and every I dotted before
Being done with the call. Problem solved, producing a result. Yes!
I got it!
Raise is very fortunate to have the voice of a young man like Clark representing their Customer Service.
Be well and continue to be you!
I have been using Raise.com for several months now and am really happy with them. I have saved so much money on coffee alone! They absolutely back up their guarantee and the couple of times that there were issues with the cards I purchased, their customer service was quick to respond and resolve the problem.
I purchased three gift cards to Home Depot. The first two worked out OK, but when I was ready to spend the balance on the 3rd card, it had a zero balance. Home Depot helped me looked into the matter and said a lawn mower had been purchased with the card (which I didn't buy). Raise says there is nothing they can do because it is past their 60 day guarantee on the "no expiration" gift card. I am out the $220.12 amount I paid for the gift card.
I purchased $75 in gift cards, and immediately received an email that my account needed "further verification required". The email message told me I had to call 312-548-1065. They asked me personal questions that are usually asked only by banks and financial institutions. What street I lived on, car details, loan I previously or currently have? I called my credit card company immediately after, and was told Raise was already on their fraudulent activity list...and should be avoided. The fraud department replaced my credit card, and put out a fraud alert to the credit reporting agencies.
Tip for consumers: I have used Cardpool without any issues. Hope my review helps.Ask Dee about Raise.com
This is to acknowledge three individuals, Maria, Ariel, and particularly Blair, who has provided an exceptional support.
Thank you so much for helping me. I appreciate it. This way, I got increased admiration for Raise. I will continue to use it.
I've purchased over $5000 worth of gift cards from Raise as part of a Home Remodel. Only encountered one issue with a bad gift code, and Raise proactively reached out top notify me, immediately refunding my money.
I've saved hundreds from paying for merchandise with Raise gift cards. Very pleased with their service!
I ordered two egift cards through Raise. I was a little hesitant at first, having never used this site before, but all the reviews I read said that the customers either got what they ordered or were refunded the full amount they paid, so I figured it was worth trying. After about an hour the order was processed and the codes for both egift cards were on my account. I used them both right away with no problems.
I contacted customer support regarding an issue. My concerns were addressed and the representative was very sincere and enthusiastic about resolving my issue and gave me a number of options. It's comfortable to be assured that customer satisfaction is a top priority.
Great business and website. I sold three gift cards (Kohls and Cheesecake Factory) and within 30 mins all three were sold and funds available to me. Fast service. I will definitely use them again. Great iPhone app also!!!
Tip for consumers: Get the iPhone app. Very easy to use.Ask Crystal about Raise.com
Their service is extremely bad, and they cheat customers by some awkward tricks. Especially they hide expiration date under a tiny link shown as "Details". You will be never aware about expiration date unless you open the very tiny link shown as "Details". How can a customer figure out expiration date is under a tiny link called "Details"
Tip for consumers: Double check the expiration date within the details link, they hide expiration date under this link to sell nearly expired cards. You could be cheated, if you do not find expiration date under the linkAsk falcon about Raise.com
I purchased an AMC gift card that was an online e certificate and was told it would be available in one hour. It was not. I was then sent an email that said I needed to be verified and to contact them. Ok..no problem, I did that today. Then after being told by the first CS agent that I couldn't just be refunded (as I wanted to use the certificate last night), I was transferred to another CS rep to be verified. She started asking me questions like my birthdate, places I lived over the past 30 years, etc. It made me very uncomfortable because I felt like it was an identity theft thing. I told her that I did not feel comfortable answering these questions and asked to be refunded. She said no problem, we will refund you and hung up abruptly. I'm hoping they will, but it was just a strange experience! I've never had this happen on any other sites and I do alot of online purchasing through ebay, amazon, nomore rack, etc. And have never experienced this! BEWARE!
Incredibly pleased with the customer service. I had mistakenly chosen the wrong withdrawal method, and I emailed to get it corrected. I was contacted right away and very professionally by Kayla in Raise Member Services. She seamlessly helped me in my effort to correct it.
Kayla was able to rectify an issue that I had experienced with a Raise gift card. Originally, Jess had efficiently resolved my issue, but in speaking with the gift card issuing department, I learned of an oversight. When I contacted Kayla regarding this error, she was very helpful in resolving my oversight. I feel that both Kayla and Jess's exceptional customer service deserve recognition and hopefully they can be recompense in kind.
Most of the time, my transactions with Raise.com are flawless. And my experience with Customer Service when something wasn't perfect has more than overcome any problem I had. Thanks for keeping me in the loop with prompt updates. I get the feeling that I'm dealing with good people who care.
although i was on hold for a very long once i was able to speak with someone (mya)
she was very helpful and kept me updated while resoving my issue
THRILLED at their highest possible customer service. Phillip went way over and above what I expected. THANK YOU!
BEWARE! I don't know how reviewers can give a business 5 stars when they send a physical card with a zero balance or NOT AT ALL. If you are purchasing a gift card, raise.com should require the seller to provide an online tracking number. Even with USPS you can check the tracking number online.
I had to wait for over 2 weeks, emailed customer service twice.BIG WASTE of my time. Now I have to start over. There are plenty of better gift card brokers as far as price and service out there so don't waste your time with raise.com
Raise's customer service is as good as it gets. Yesterday I purchased at $100 Starbucks card from Raise, after having previously purchased a $25 card without an issue. After purchasing the $100 card I applied it to my existing Starbucks card, and today I discovered that Starbucks cancelled my card and "liberated" my remaining balance including $17 I had prior to the $100 transfer. After contacting Starbucks customer support, they say they didn't receive the funds from the gift card and that my purchasing it via Raise violates their terms and conditions, so their security team shut down my card.
I contacted Raise customer support via email, explaining the situation and requesting a refund of the $93.18 I spent on the gift card, which should be no problem with Raise's buyer protection guarantee. Within a few hours someone from customer support named Blair responded, explaining that Starbucks has apparently started flagging cards as fraudulent when purchased through third parties like Raise, when merging the balance with an existing card, and that they would refund my purchase.
I was pretty irritated this morning with how Starbucks handled this, but Raise's response to my dilemma was excellent. The response with quick, they understood the situation clearly, and they immediately moved to resolve the issue and refund me without any hassle whatsoever.
I'm willing to chalk the $17 loss up to a learning experience, but the $93 would have been more difficult to swallow. Thanks to Raise's customer service, I won't spend the rest of the day in a bad mood!
Word of warning, if you buy a Starbucks gift card, don't transfer the balance! I did this once successfully, but clearly Starbucks doesn't care if you've been a loyal customer for a decade. No worries though... I'll just have to get my $17 back in expensive reward drinks!
Thanks Raise customer service!
I have good experience with Raise support and will continue to shop in Raise.
I bought a five below gift card at raise.com this month, but while I checked out on just passed thanksgiving day, I was shocked to know that the balance of this card is $0.00, ......So , once I'm home after shopping , I sent a mail to raise.com to pass this issue to them. I'm so glad that I got their prompt attention, and in a very effective way, they refund the whole money back to my account.
I feel so happy and feel sooooo confident in shopping at raise.com now. I would say great thanks to raise.com, I bought a lot of gift cards over their, and I've saved a lot of money in shopping. I always tell my friends, saving is earning, to buy gift cards at raise.com is the easier way for me to improve my life quality.
I love raise.com, thanks again !
I received a card with no value on it, which was frustrating. However, I was extremely impressed with how quickly and easily Raise resolved it, refunding my money without any hassle whatsoever. Other than that instance, I've had good luck with Raise and saved some money in the process.
Hi guys! This isnt some kind of fake review... first off... I was most skeptical and worried about making a transaction through this site because of all such terrible reviews.
I on the other hand decided to give it a shot... yknow yolo... it was kind of weird but everything went well and they asked for some info and I gave it.
Later as everything processed it took about 4 days for them to give me an email notification. I asked for more info on when they would arrive and if my check was going to come in or not. Well I sent an email and directly was answered by a machine (slightly disappointing) then about 10 minutes later a reply... A REPLY FROM AN ACTUALY HUMAN BEING. I was so happy and they said they had already sent the check that exact day and it was to arrive in 2-3 days.
There you have it... remember that all the bad reviews are aaid because of a problem that had occurred with a customer. Thats not everyone... People normally satisfied would not post a review because there wpuld be no need for them. On the other hand someone very angry at cs would post the worst review an their rant.
That being said YES you CAN TRUST RAISE.COM theyre a fast reliable company and I give them 5 ☆☆☆☆☆ Golden Stars.
Cons? The processing took about 4 days to let me know when they finally sent it, but shipping took only 3 days so 3+4 = a total of 7 days to process everything.
Bought a Starbucks card. After receiving the code, I transferred the balance to another Starbucks card. Within 2 days the card's balance was at $0, even though I didn't use it. Contacted Starbucks - they said the card balance was at $0, because it was an invalid card. Contacted Raise.com - they said they can't guarantee the balance on the sold card if it's transferred to another Starbucks card.
I didn't get a refund but was offered a small discount for the next order. Customer service at its best!
Starbucks punitively canceled a perfectly valid Starbucks card, apparently because I purchased it from Raise.com. When I spoke with Gus at Raise, he very quickly checked his records, and verified that one of the recent cards was, apparently, defective. He then almost immediately shipped out a replacement card for the full amount. Outstanding customer service.
My experience with Rainse.com has been great and one minor issue that arose was immediately addressed and resolved. I LOVE RAISE.COM!
I have saved so much money since using Raise.com. Customer service is great no mater what my questions/issue is!
I purchased a Chipotle voucher and I was told that it was invalid in store. The manager suggested I contact the company I bought it from. I contacted the Raise team and they refunded me quickly. I am extremely happy with the service and the site and will use it for years to come!
Thank you for your help, Raise Support Team! I really appreciate your getting my money back for me for a card that the account had been closed. I was distressed in having a gift card declined that I had purchased from Raise. I was sure that there was a mistake. Nope, no mistake. Then when I emailed the Raise Support Team, I found that it was after the time limit for getting my money back. But the Raise Support Team researched the issue, and I got my money back. Thank you, thank you, thank you!
We experienced problem with the gift cards we purchased. But no problem, Raise will take care of it. Thanks.
I recently encountered issues with two consecutive orders that I placed for gift cards purchased through Raise. The issue was that a card on each order (both orders were for more than a single card) ended up having a zero value. This was compounded by the fact that I merged the value of these two orders onto a primary card that I use for all purchases at Starbucks, causing my primary card to me canceled when Starbucks discovered the lack of value for these two cards. In short, Starbucks was going to penalize me for all 5 cards merged onto my primary card because of the issue with only two of them. I explained this to Starbucks, but to no avail. Being the second time I had ever used Raise for a purchase, this obviously was of concern and frustration to me.
When I first called Raise to address the issue, the team was very professional and immediately understood my concern. They offered to refund the value of the two cards in question on the spot. However, as noted above the problem was more complex is that I was now without the use of the other 3 legitimate cards as well. Raise offered to send my issue to another team to investigate and determine what they could do to assist. By the end of that first day of documenting my concern, Raise had refunded the full value of both orders to me. I find the speed at which Raise addressed this issue and the solution to be exemplary and a model by which all companies should model.
As someone who deals with customers on a daily basis and listens to grievances, I wanted to raise this excellent support to those who should be aware. All companies should aspire to the quality and speed of support that you offered me.
Raise contacted us and made good on all of our issues! They reissued our discounts and listened to our concerns about seller ratings.
(First time I ordered a Chipotle gift card, which we received but went inactive after 4 times of using it. Next, we tried a Yogurtland gift card, which we never received. Then we tried to place an order that was cancelled immediately because of a duplicate address. There is no seller transparency.)
Tip for consumers: He also gave us the tip that once we receive a gift card, we go to that retailer and buy a different gift card to avoid the seller having the original codes.Ask Lacey about Raise.com
Unfortunately there was a problem with some Starbucks Gift Cards. It seems that they had been bought by unauthorized use of a credit card. In due course, the victim made a claim and the Gift Cards were de-activated. I contacted Raise and within only a couple of hours their excellent (and friendly) team had arranged a refund. Now I just hope that they catch up with the fraudster behind the problem. For me, it was interesting to see how quickly and competently the folk at Raise resolved the problem. You sometimes wonder just how good a guarantee is. It seems to me that the Raise Guarantee is cast-iron. Thanks to all of you who helped.
I ordered a series of gift cards which never arrived. I contacted Raise customer support and Gus was wonderful communicating with me, attempting to reach the seller and helping me obtain a refund when the seller did not respond.
I received a notice from Patty within 24 hours regarding my request for a refund as well.
Based on this experience, I do plan to continue to buy from Raise.com