I contacted Raise Customer Service and notified them of the problem. (in 87 reviews)
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I had the pleasure of having Forrest assist me. I work as a manager for Neiman Marcus so I understand just how hard having a customer service position can be, but the service that he provided to me was superior. Rest assured in your purchase knowing that representatives like Forrest.
The woman I talked on the phone,to,was the best customer service worker I ever had to talk to.Not only did she help solve the problem,but she really took the time to listen to me and make sure my needs were met,in any way that she possibly can.I hope she is there for a very long time,and hope that if I ever need to talk to customer service at Raise.Com,again,that I am lucky enough to get her to be the one to answer my call.Thanks,again,so much,for helping me and really showing me you care.
Just a typical order for gift cards, and they requested me to send them two photos of my ID at different angels. This sound like a big scam and potentially ID theft. Yes, I want to save some tens dollars. But I am NOT going to sell my ID with full of driver license number, address, birthday, etc for just a few tens dollars.
I purchased an Ebay card, which turned out to be bad. Raise was very quick to correct the problem when I get to speak with their reps. However, it takes several hours before even getting to a rep. The reps are polite and willing to help. Also, it takes almost a week for the fund to finally arrive my credit card account. Rep Patience was very good to follow up. I appreciate her attitude!
People selling gift cards need a market and Raise provides that market. However, not everyone selling a gift card is honest and there is fraud out there. The Raise staff assume the best but recognize the realities. They are gracious in dealing with people who encounter problems and carefully check out any problem. I appreciate Raise staff and wouldn't trade them for anything.
Great site with a very friendly customer service rep named Lee. Thanks!
Angelina was very helpful and efficient! Excellent job helping me with a Raise error! She was very kind and sweet on the phone! Bravo!
I bought a lot of cards doing a home remodel, one card I received I paid 300.00 it had .30cents on it, so apparently they don't check all of the cards. Then I placed a large order they put it on hold, made me send in a picture of my ID, this is after I've been doing a lot with them? Now my order is on hold and I need to order my cabinets and I have no certificates. Placed on hold for a total of 1.5 hours, if youre willing to go through the hassle sure you'll save money but it is a headache
i have purchased a number of cards on this website. i tried to use 3 of them to make a large purchase at lowe's 3 days ago. 2 of them worked, but the third was denied. i thought maybe the cashier had entered the numbers incorrectly; so, i tried again at the customer service desk. they had the same result. i contacted Raise when i returned home. (this is an excruciatingly long process. make sure you set aside several hours) initially, i was told that a refund would be issued, which i have yet to see. however, i received a second billing for the same card today. i have now paid twice for a card i cannot use. they say it was used 2 days after i bought it. if so, it was most definitely not used by me. they do not seem interested in believing their customers or standing behind their product. deal with them at your peril.
after contacting the ceo of the company, i received a rational response and a refund offer. it is sad that it had to be handled at that level. obviously, further training in customer service would be helpful for some of the employees.
I spoke with Naevia on three separate topics regarding my account with Raise. She was able to help me on all three fronts with promptness and clarity. It was clear that she knew the system well and could answer my detailed questions. 5 stars for Naevia.
On the other hand, the wait time was horrific. It took me 5 hours to speak with someone. The call back feature is the silver lining on the wait time. I hope I will not need it next time.
We have had trouble with our mail not being delivered, and Daisy at Raise.com has worked so hard to make sure we get our order. She has been extremely patient and helpful as we have tried to remedy our delivery situation. I am very impressed with the customer service I have received and will definitely make future purchases from Raise.com.
I wasn't sure about buying gift cards/vouchers this way but my experience through Raise has been great. It seems as they care about security and really want you to have a good buying/selling experience. When I had an issue printing my voucher, Naevia, from customer service, was extremely helpful. I have turned several other to Raise.com as I have found this site to be very beneficial.
Daisy was wonderful - and almost worth having to wait for two days for a call back. Your Website is very 'unforgiving' when a new password is required. My password manager likes to generate odd passwords, but none to your liking. Lucky for me, Daisy did reach me via telephone and resolved the problem with professionalism, knowledge and sweetness. I did order over $150.00 in Nike Gift Cards.
Forest walked us through step by step to resolve our problem. GREAT customer service!!!
The customer service rep did a great job taking care of me. She refunded my order since I never received the card and gave me $5 of my next order. This shows me the company values my business and doesn't want to lose me to a competitor. This gesture made me feel great and IT'S JUST SMART BUSINESS! I love Raise and this experience will probably just make me tell people even more about the website. Great service.
I have been an enthusiastically recommending Raise user for the past year. I have saved over $7000 with them. Does this tell you how many gift cards I have bought?
Their customer service was excellent. If you called them someone was there to pick up the phone and solve the problems. If you emailed them, they were prompt to return your email and solve the problem. They were courteous and efficient. I had a great deal of confidence in their reliability...till the past two months. There must be some big change going on.
PHONE CALLS ARE NOT PICKED UP ANYMORE!!!!
EMAILS DO NOT GET RETURNED FOR CLOSE TO A WEEK ON TOPIC REGARDING GIFT CARDS WHICH WERE ISSUED BUT HAS NO MONEY IN THEM!!!
I do not have confidence in their service.
I really do not understand how some recent reviews laud their prompt service. I have called on many many different times, close to 20 times in the past two months. They put me on hold for ever and ever. I was never able to get through. I am really sorry to see them drop their service like this.
I SURE HOPE THE MANAGEMENT TURNS AROUND!!!! I decided to go else where.
Tip for consumers: Used to be an excellent company. They took one week to review gift cards issued which had no money in them. I thought they were never going to get back to me....they do NOT pick up their phone calls...you should call them before you buy any gift cards to make sure for yourself.Ask Michelle about Raise.com
I have ordered GCs from a number of sites (Cardcash,giftcardzen,etc). Recently,I did a few different transactions with Raise. Twice, their GCs never came. The first time, I waited for over 45days for it and then notified them,they said "sorry, we will issue a refund" - since it was the first time,I accepted the refund even though, I will add that the GC I got was on a really good deal (chipotle GC).
The second time this happened( within 2 months and my 3rd order ) I declined the refund and told them to send me a GC. They said that they do not have a the GC at the same price as I purchased (it was $3 higher than what I got for), to which I said that they should take a loss and send the GC. The logic being that if the product is available, it is the customers call if the customer wants the product or wants the refund (this is exactly what stores like walmart/amazon/etc do and that is why, you are safe when you shop with them, they will value a deal or the product that you purchase on a deal even if it turns out to be a lemon). Ofcourse, if the site did not have GCs, I was ok with refund BUT that was not the case.
So, After talking to customer service, I asked them to not issue me a refund and that I would like to talk to their sales team manager or someone above that. Was told that they are gone for the day but they will be back the next day and they will get back to me. I was ok with that and I explicit repeated (3x) that I do not need a refund and am ok with waiting for a day or two. 30 mins after the call, they send me a refund basically telling me that go f - your self - we do not care.
No other site (Cardcash, giftcardzen, cardpool) that I have done business with - had this problem.
I even twitted the company and CEO - guess they do not care- no reply!!.. Well, you won't be getting my business. A company that does not care for its customers cannot survive.
Tip for consumers: Do not use.. use cardcash, giftcardzen or anything else .. but do not use this site.. half the time, your GCs will never come and you will end up wasting time. Be particularly careful towards the end of the year, this is a really crappy site.Ask N about Raise.com
YOU WILL BE ON HOLD UNTIL THE NEXT WEEK THEN YOU WILL BE SWITCHED AND YOUR CALL LOST THEN SOMEONE WILL PROMISE TO CALL YOU BACK NEVER HAPPENS IF YOU LEAVE AN EMAIL WILL NOT GET A RESPONSE
MY SITE NEEDED TO BE UPDATED AND NO ONE WAS AROUND TO ALLOW ME ACCESS FOR A WEEK
I TRIED 23 TIMES TOOK ABOUT 3 HOURS
EVERYONE SHOULD JUST AVOID THIS HELL AND LOOK FOR ANOTHER COMPANY TO LIST YOUR CASH CARDS WITH
IM LEAVING THIS ON MY FACEBOOK SO OTHERS DO NOT EXPERIENCE THIS
This is the BEST site. In 18 months I have purchased almost $20,000 in discounted gift cards, primarily Lowes and Home Depot. This on little one for $40 is the only one I have ever had a problem with. It was fixed and refund to my account within 5 days of my calling. Thanks Raise - I look forward to many more dollars save by using your services!!
Purchased a voucher on-line today, great price, got 15% off a gift certificate for a famous restaurant.
Had a small issue so had to contact customer service...Excellent experience, vary helpful and professional...this is a good company to do business with...
I have used your services several times, and have only called once, only to ask a question. Naevia, thank you for your more than pleasant conversation and the quick response to my inquiry. I will be recommending "RAISE" services to others.
I have done 2 purchases my first one was great experience I bought a $250 Macy's card for $218 great. On my second I purchased a give cards of $150.00 for $141 when I went to the Macy's web page and put the give card number the balance of the card is $3.60. I call Raise.com they have put a dispute and I have to wait 5 days for them to take a decision. So now I have $141 on hold on my account that I can't use an ones the 5 days pass I would probably have to wait another 5 day's for the money to reflect in my account.
I am not happy at all this is a scary bad experience.
On 11/5 I purchased over $1000 in Macys gift cards. They were supposed to be instant ecards. I then had to call in and verify my info which I did and I was told my order would be processed in 24 hours.
On 11/7 my gift cards still were not delivered. I called in and waited an hour on the phone and was transferred to an account specialist who was very unprofessional. I had to ask her name which she said was "Kayla". I told her my order number and issue and she said "Let me check on that" and put me on hold for 10min then hung up on me. I called back a second time and waited 30 min the phone rang and disconnected. I've sent 3 emails all of which have gotten no response.
Upset is an understatement, I am livid over this experience and it is now 11/9 and I have received no email, no gift card, nothing. I am waiting for the funds to transfer and then doing a charge back, contacting BBB and leaving as many bad reviews as possible. Worst buying experience ever, do not deal with this sham of a company.
Have been buying cards from Raise the last few weeks and decided to sell a card I was not going to use The balance was small so I thought it would be a good test the waters kind of deal. Well I was shocked... listed the card right after checking the balance.. Found out my listing was denied due to zero balance. While my card was in pending mode, somehow the balance was taken to zero, There were 2 small transactions according to customer service of the store the card was from that occurred at 12am and 2pm during the pending period.
Raise was the only place I listed the card. Up to now, my experience with them was good. Although it was a small amount, it is causing a lot of stress just knowing this has happened.. I'm going to hope this was some type of technical error.
A very fine gentleman helped me and was very patient with my slowness in doing the required computer functions. He was very encouraging to me in that I feel less like a dunce when it comes to computers since talking with him. Great experience--very helpful Raise Representative. THANKS!
I had a very store-specific question. While the customer service rep was't 100% confident that her answer was correct (it was correct), she put me on a brief hold to make certain the information she was giving me was correct. She also showed me a feature on the app that I was not aware of. Very good customer service.
This was my first order from Raise.com. I ordered 3 gift cards and didn't realize that they could be sent in two different shipments. She helped me track the two shipments until they were both received. She followed up with me several times during the process to make sure of my satisfaction.
As a regular customer of RAISE, I was surprised to encounter an issue which was NOT their fault.
Lee went above & beyond my expectations in both remedying the issue
she personally assisted in the transaction which replaced the problematic card.
HATS OFF and a very sincere "THANK YOU LEE"... you really did make my day.
If I were there I'd give you a big hug of appreciation.
Tip for consumers: I've spent LITERALLY several thousands of dollars on RAISE and give them my highest rating.
You can purchase with complete confidence.
Really great, personal customer service, with a person (Ella). I locked myself out of my mobile Raise app (which I love). And sent the email from the app to set a new pin. I quickly received an email asking to call the 800 number to reset. I thought "oh no, this will take forever!" I was pleasantly surprised when I called, the auto system said I was 3rd in line, did I want to wait or program a call back when it was my turn, I waited, only a few minutes, Ella came on the line, super helpful and friendly, had me set up and back in the app in no time. Explained with a password they like to verify I was really me. I can appreciate that. Then I was on my way to the grocery store to use my gift card with my mobile app. Thanks Ella!!
I learned about this website a couple of years ago. Having bought a new home it has been a God send saving us money outfitting it. Now, we even use it for dining out. Our only regret is in not finding it sooner...although I believe we were among Raise's very first customers when they first launched. Physical cards are sent quickly and electronic vouchers almost immediately. This is better than having an interest bearing checking account.
Forrest with customer service was so nice and so helpful. He and the staff at Raise.com handled everything professionally, solved my problem quickly and efficiently, and they were such a pleasure to work with. It is so nice to do business with a company that values its customers. I couldn't be happier. Nice job, guys and thank you so much.
After purchasing a$500 gift card as a surprise for my wife Raise.com cancelled it while she waited in line for over 30 minutes at Talbot's. Some cheeky guy from Raise.com called me at home (not the business where my wife was waiting) to say the card was cancelled , sorry. Well it certainly was sorry. In my sphere of commerce when you make a purchase its a done deal. Why wouldn't Raise.com contact us before we tried to use the card. Instead my wife had to stand and wait and deal with the embarrassment of looking like she was trying to pass off a fake voucher. And, all Raise.com could do is say we cancelled that card in a way as to imply " Move on pal, get over it!". Like the title says you'd be better off dealing with N Korea. At least, you know where they stand
Daisy was phenomenal! She took the time to listen to my issue, she empathized with my situation and gave me options until we found a fix that left me 100% satisfied. I was read y to write off Raise and delete my app, only because of Daisy am I willing to give Raise a 3rd chance.
Updated review: Raise made two of the cards right. The third is being reviewed. I am thankful they contacted me immediately and worked on resolving the issues. With no grief, nothing, straight forward, listened to me and made it right. Thank you. I will be much more careful in the future...but I am thankful they stood behind their business, and that's important to me.
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