I have never had a problem with customer service and they have always been helpful and polite. (in 199 reviews)
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I signed up for Quibids thinking it was free - I would have been ok with the .60 charge per bid but didnt realize I was purchasing a bid package at 60.00. I sent in an email asking that the charge be reversed and it was taken care of that same day. I cannot remember I had such a great experience with no questions asked just giving me what I asked for! I have already told people about the greatness of the customer service I received and will continue to.
There really were not that many products that I first of all really want.
--Closest thing would be buy some gift cards..Else, not really. Secondly- and maybe i misunderstand the process, the idea of having to pay $12 for $10 gift card seems silly...I think I understand that I pay for the bid wether I win or loose..So I bid $5 for a $10.- gift card..Someone else bids $6.- I need to bid $7.- to not just loose $5??
The other guy needs to do the same- and now we see who is willing to go the most over the value to not loose..I dont think this is a good program for me.. So glad you send my money back..It seems plenty of other people are very happy..So..Its probably just me..
I wrote a review in the past about this company. I lost $500 and they sent me a Samsung Tab 4. This was not the one I wanted so I never opened it until last month. I was shocked to see that the tablet shows coloured lines on the screen. Now, because I am late in informing them I am not getting a return. The customer service is very RUDE. I shop a lot online but never received a malfunctioning product like that. This site is ripping off customers. Stay away from them.
When I signed up for quibids out of curiosity and to see how it worked, I didn't realize I would be charged $60 for the privilege. I wasn't happy, and asked for a refund. Neat site, but I don't like being charged a large amt of money without it being 100% clear that I'm doing so, and with a chance to back out before purchasing. Fortunately the customer service person refunded it immediately upon request. Not sure if I will be participating in quibids in the future.
I decided I might want to try QuiBids but then realized that the more bids the more time added to the expiry and I wasn't prepared to do pre-set bidding so I no sooner registered and realized I wanted out. Customer Service responded almost immediately to my request and the refund was put through within hours.
I did not fully understand the process of QuiBids and forwarded money I could not afford. When I realised what I had done, I contacted QuiBids and without any hesitation fully refunded the full amount immediately. I had contacted my banking institution and they informed me I had no worries as QuiBids was a genuine retailer. They were right.
I already explained my concerns.
Thank you for all your help. That is what I call superior customer service!
I had two separate items that said they had been delivered per ups tracking. I called Ryan first on the first item and Mohammad on the second and they put the tracking in motion to find the lost items. Come to find out the packages went through u.s. mail and we have mail lock boxes here in Vegas and the postman put the wrong key in my mail box. Two days later the regular mail man figured out the mistake and delivered my packages. I then called Mohammad and canceled the investigation. Very courteous customer reps you have. Also my Wife is on Quibids and she was having lots of trouble with shipping and this was Ryan that got it all straightened . Kudos to all the staff.
Not only is their procedure in bidding for products an exciting new way to receive exceptional savings but their 'customer support' can also be rated as excellent. They were very prompt is assisting me with my questions & resolving the issue I was experiencing.
The phone I received was from China Unicom - the Chinese version of Verizon. All the manuals were in Chinese. To register the product I had to provide information to a Chinese server. That is NOT reasonable.
Despite the low purchase price it wasn't worth it.
When I tried to put my review on the QuiBids page it would not allow me to do so.