I have never had a problem with customer service and they have always been helpful and polite. (in 177 reviews)
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Sent this complaint to the BBB in Oklahoma City and to the OK Attorney General.
I'd like a specific answer from QuiBids as to why I'm only allowed to bid on "limited auctions."
I've contacted QuiBids on three separate occasions
--June 22, June 25, and July 27--to ask why I'm only allowed to bid on "limited" fairly low-value auctions.
Instead of giving me an answer specific to me and my situation, Erik Gause, a customer service manager, quoted me the garbled legalese from the site's Terms of Service on June 22.
On June 25, I wrote a letter to Mr. Gause, with copies to five individuals in upper management (Matt Beckam, Mike Beckham, Josh Duty, Jeff Geurts, Josh Walker). When I had no answer a month later, I emailed Mr. Gause to give the site two more weeks to answer. He said he'd forward the email to "upper management" (who, of course, had already had the letter for a month).
I have received no answer.
I have spent thousands of dollars on the site. "Limiting auctions" strikes me as both false advertising and a bait-and-switch technique.
Again, I'd like an answer specific to my individual situation, and not what I've gotten to date:
"QuiBids attempts to limit some auctions to users of comparable skill, as determined by QuiBids, to enhance user experience and maintain a viable business model. In so doing, QuiBids may limit which auctions are available to particular users based on any factors deemed appropriate by QuiBids in its sole discretion, including experience of the user, historical success of the user, demographic factors, prior bidding and spending activity, and other factors. In particular, QuiBids may limit certain auctions to less experienced or successful users in any manner QuiBids deems appropriate to optimize the overall user experience of all QuiBids users. You acknowledge that You may be, and You consent to being, excluded from auctions at QuiBids discretion."
In other words, QuiBids can do whatever it wants and need not explain its actions. I suspect I'm not spending enough, or not active enough in enough auctions, or winning or BINing too often. Seems fairly easy to give me an answer specific to me and my bidding behavior.
On August 13, QuiBids did respond to the BBB complaint. In no way did they address the actual question:
"We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Based on feedback from our customers, we have found that customers typically don't want to see an increase in their competition as QuiBids' popularity continues to grow. QuiBids has so many auctions ending at the same time that we can't simply show each customer all auctions. This means that, although you may not see every auction, others may not see your auctions either, giving you the best possible chance of winning a great deal. Our number one goal is to maintain a great user experience for all customers, along with balancing heavy strain on our servers. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-2038. Thank you and have a wonderful day."
New bidders to the site should be aware of false advertising and "bait-and-switch" techniques. The customer service is rude and condescending and in this case, downright lazy. I'm appalled by the answer from QuiBids.
I signed up for Quibids thinking it was free - I would have been ok with the .60 charge per bid but didnt realize I was purchasing a bid package at 60.00. I sent in an email asking that the charge be reversed and it was taken care of that same day. I cannot remember I had such a great experience with no questions asked just giving me what I asked for! I have already told people about the greatness of the customer service I received and will continue to.
There really were not that many products that I first of all really want.
--Closest thing would be buy some gift cards..Else, not really. Secondly- and maybe i misunderstand the process, the idea of having to pay $12 for $10 gift card seems silly...I think I understand that I pay for the bid wether I win or loose..So I bid $5 for a $10.- gift card..Someone else bids $6.- I need to bid $7.- to not just loose $5??
The other guy needs to do the same- and now we see who is willing to go the most over the value to not loose..I dont think this is a good program for me.. So glad you send my money back..It seems plenty of other people are very happy..So..Its probably just me..
When I signed up for quibids out of curiosity and to see how it worked, I didn't realize I would be charged $60 for the privilege. I wasn't happy, and asked for a refund. Neat site, but I don't like being charged a large amt of money without it being 100% clear that I'm doing so, and with a chance to back out before purchasing. Fortunately the customer service person refunded it immediately upon request. Not sure if I will be participating in quibids in the future.
I decided I might want to try QuiBids but then realized that the more bids the more time added to the expiry and I wasn't prepared to do pre-set bidding so I no sooner registered and realized I wanted out. Customer Service responded almost immediately to my request and the refund was put through within hours.
I did not fully understand the process of QuiBids and forwarded money I could not afford. When I realised what I had done, I contacted QuiBids and without any hesitation fully refunded the full amount immediately. I had contacted my banking institution and they informed me I had no worries as QuiBids was a genuine retailer. They were right.
I already explained my concerns.
Thank you for all your help. That is what I call superior customer service!
I had two separate items that said they had been delivered per ups tracking. I called Ryan first on the first item and Mohammad on the second and they put the tracking in motion to find the lost items. Come to find out the packages went through u.s. mail and we have mail lock boxes here in Vegas and the postman put the wrong key in my mail box. Two days later the regular mail man figured out the mistake and delivered my packages. I then called Mohammad and canceled the investigation. Very courteous customer reps you have. Also my Wife is on Quibids and she was having lots of trouble with shipping and this was Ryan that got it all straightened . Kudos to all the staff.
Not only is their procedure in bidding for products an exciting new way to receive exceptional savings but their 'customer support' can also be rated as excellent. They were very prompt is assisting me with my questions & resolving the issue I was experiencing.
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