I have never had a problem with customer service and they have always been helpful and polite. (in 96 reviews)
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I have had pretty satisfying experience in dealing with Support@QuiBids.
First of all I was interested to see what this site offered, but I dont want to have to pay upfront just to look. I normally I shop for amazon and offer up deals. Just trying something new. I think I wont be dealing with quidbid for a charge. I am aware if I bid on something I will be charged .60, but I dont think I should be charged to browse the site.....
I recently joined Quibids (online penny auction site). I understand the dangerous of penny auctions and how the system works.
So, with a bit of experience, I started winning auctions at Quibids (won 2 auctions using only 8 bids / pennies) quickly.
Very shortly after the wins, my account was suddenly suspended. Upon inquiring, I was told that my computer IP shows I am not based in the USA. Although my shipping address and residence is in the USA (at the time I was working on a contract in Africa), they could not accept the fact that my computer was somewhere else in the world.
So, here is the kicker. Upon signup, one has to purchase bids, which I did. This money they accepted without any problems (although they should have seen by then that my computer IP was indicating Africa).
It is very disturbing to try and figure out why. The only simple answer that comes up time and again is this ... I won too quickly and too effectively. They did not like that. And kaboom ... no more me.
Again, with my shipping and residence address in the USA, it is very inconsiderate of Quibids to suspend my account because of where I was bidding from.
Unbelievable. Their customer service was horrible and short off, insulting at times.
I do not recommend this site.
I then pushed the envelope and described my exact situation to other penny auction sites (that my computer IP shows Africa, but my residence and shipping address is in the USA). Every single one of them (I approached 5 sites) approved / did not have any problems for me signing up with these conditions.
Quibids do not like winners. Watch out.
Tip for consumers: Do your research first before signing up to any penny auction site. Auctions are fun and entertaining, but is considered by many as a form of gambling. Be careful, with both your money and your site of choice.Ask Andries about QuiBids
I asked for a refund of my unused bids since I don't really find this type of purchasing to my taste....a little too complex, translating bids to $.60, also can't quite understand how with voucher bids selected to be used first I still got billed $.01 on my credit card when I won a bid for vouchers with only 1 bid. I guess I'm just not up to speed for this action. Thanks for the refund minus the 1 bid.
After winning an auction and receiving an email stateing that my item had shipped I couldn't get any information about the delivery date from my order History page. Upon contacting the help section I was given information that led me to the shipper direct and they answered all my questions.
I didn't spend much time on quibids but after all the confusion I finally understood what the website was about and how to use it. Unfortunately it's not my cup of tea although I would recommend to someone who would love it. Customer service was also fast and helpful. Thank you!
15 Questions & Answers
can I place my bit and get my stuff through post office box?
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