I have never had a problem with customer service and they have always been helpful and polite. (in 198 reviews)
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I wanted to set up an account and learn the site before I started making any bids or purchases. I admit that I rushed through the process, but I didn't realize that by putting your credit card information in at the signup stage, that I would actually be buying bids AT THAT MOMENT. I assumed it was like amazon or other shopping sites that would hold your info until you actually made a purchase (or in this case, a bid). But I emailed Support and they reversed it right away!! I will definitely use QuiBids one day, but right now is not a good time for me financially to "buy bids" that I'm not 100% sure I understand how to use.
9/20/15-Update: Thought I would do the math for you. For every dollar the price increases QuiBids receives ~$37! This suggests there are going to be a number of losers for every winner; this must be a form of gambling with rather bad odds.
Original: Just signed up after attempting to read lots of legal text. After completing the sign up I was charged $60 for 100 bids that I did not authorize and very much did not want. There is no way I would ever authorize the purchase of 100 bids while planning to just try it out.
Tip for consumers: In response to QuiBids the calculated money taken in will be $61 per dollar bid ($0.60/bid*100 bids per dollar=$60 + dollar collected for price...),
Note that QuiBids says they don't collect 60 cents for each bid so make an adjustment ($37) and the collected dollars still appear rather high. This leaves a lot of losers.
***Another point is that the ratings have a statistical bimodal distribution (1*vs,5*) which I can't explain; The mean is centered at 3.0. Maybe SiteJabber could look into thi
I had a glitch two days ago and your agent would not accept that something was not right because on her end everything was normal. It was a little irratating, but the last person I spoke with did acknowledge a problem and apologized. A simple apology goes a long way.
I've played for almost a week now. And obviously it is pretty darn exciting seeing the auction count down, three, two, one, and when you see "Auction Ended" when it says that you get real excited and, sometimes, start dancing around the room! HAHA
However, there's also the bad days, like today. When I just keep bidding and bidding and the other bidder won't give up! So I ended up losing a bunch of bids today and didn't win anything but more bids that I ended up losing.
So Quibids.com has its ups and downs, but overall...I would say it's a great experience!
Bidding was made easy.....when you sign up you have to give them your credit card number and immediately they charge tour credit card 60 bucks to bod 100 times...that was kind of confusing because I didn't know that as soon as I entered my card number that I would be charged....
I wanted to test out the service, however, I did not want to purchase $60 in bids. I would have preferred a smaller amount to start off. After seeing the starting charge, I contacted Customer Service and my charges were promptly returned with no questions asked.
It's nice that voucher bids can be "won" and easily obtained through promotions, but when you end up buying them with real money and then use them, they don't carry over to the purchase in the end. The including of voucher bids on most items is getting excessive and causing the entire price to go up, which isn't appreciated when you are just wanting the item. It makes you feel scamed because the whole premise of Quibids is to be able to pay the remainder of the item if you lose the auction but not be "out" any money. That's not the case when voucher bids are added onto them.
I was under the impression that sign up was free until I realized my account was debited $60. I signed up to explore what seemed like a great opportunity to save a ton of money on otherwise pricey items and buy items, including the credits on my own terms. I was most impressed with the quick response from the support staff.
Auction won, item paid for with my PayPal account; received notice that item was being processed, then another notice that it had shipped. I never received it and the tracking #shown did not belong to that single item.
After several conversations with Tammie and emails from Jacquelynn, I finally completed the Affidavit provided me and returned same to Quibids support on 9/2/2015.
Received notice this morning, 9/3, that the order for the missing item had been cancelled. I believe (but can't be positive) that the procedure would be cancel the original and process/ship a replacement.
then they dumped me in the page where the auctions are quarter hours and half hours apart instead of minutes so that there are a huge amount of bidders on each auction and winning is next to impossible unless you've got tons of bids. no more inexpensive items, no more frequent wins. instead lots of losses and using up bids like crazy. this seems to me just like gambling.
I ordered something that did not fit at all. I contracted customer service and asking to return the item and exchange it for something else. unfortunately no exchange could be done but they did send me a prepaid return label for UPS. They refunded my bid cost within a couple days and refunded all the bids used to win the item. I appreciate how quick and convenient they made it for me. I didn't even have to stand in line at the post office I just stuck the label on the package and dropped it in the UPS drop box by my work.
I signed up without reading what the program was all about and my CC was charged. I didn't expect that. Being a person who lives paycheck to paycheck, that charge makes a difference between eating or not. The person I chatted with was ready to help me but I went in thinking I would need to fight to get my money back..... That's not what happened al all. Customer Support refunded my money within minutes of me making my mistake. I will probably become a customer in the future based on this experience.
I thought I had adequately identified the purchase of an item I had bid on, but I didn't actually complete the purchase in the alloted time. When I contacted customer service they allowed me to go ahead and complete the purchase. I'll know better in the future. Thanks for the help!