I have never had a problem with customer service and they have always been helpful and polite. (in 157 reviews)
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I was looking at QuiBids and thought to register, it looks like a great site. I was doing this at lunch at work, but during the process I received a phone call so wasn't really paying attention and accidentally signed up for a bunch of bids. When I realized this I sent a note in response to my order confirmation that it was a mistake, my account was credited back immediately. Impressed with the professional treatment and timely response. I will be visiting this site again. When I am not going to be interrupted by the phone. :)
The Customer Service email support was timely, friendly, accommodating and professional, and promised to make an immediate refund of the $60.00 that had been charged to my credit card due to my not understanding the sign up protocols for new members. As of this writing, I am waiting for this credit to show on my credit card account.
Quibids is a great site that's easy to navigate. I had one issue where I bid on two items at once, one of which was a high priced item. I won the lower priced item and when I went to bid on the other again, a text box popped up saying I had reached my 12 win limit in the 24 day period. I contacted customer service because I had spent a lot on bids for the higher priced item and they were extremely helpful, understanding, and quick to respond. Overall, I am very satisfied with the customer service at Quibids.
They do not give you a money back guarantee. A couple of years ago I was bidding on an item. I went to buy more bids. My item was gone after I bought my bids. I told Quibids I was not happy because I had paid for the membership and I could not bid on the item I wanted. I never did receive any money back.
Immediately after having paid for an auction, I realized I did not change my selection as intended. I subsequently requested a change through a chat session. It seemed as if, while not necessarily an easy process, the representative was very helpful and resolved the matter very much to my satisfaction. Thank you!
I had a choose it item that I was unable to link with to purchase it. I called phone support and they were "out of the office" even though it was before closing time. I contacted via chat support. My item was sold out, but the chat support staff member offered me a game play as a consolation. I was thankful since they are usually in high demand. I "only" won 21 bids , but was able to turn them into 2 gift card wins, totaling 25.00 and 40 voucher bids during a busy bidding time!!! Chat support was great and lucky for me today!!! I ♡ quibids!!!
I read the reviews above and it seems like this is typical fraud on the consumer part and a huge money maker for QuiBids. In the beginning the customer will win, then the customer will have to spend more money to get more bids, QuiBids didn't mention that their chances of winning again just diminished tremendously.
I accidentally purchased a bid pack, but only meant to view the site; unfortunately, I didn't have the money in the bank to cover it so it caused me an overdraft fee; thank goodness for your understanding, I sent an e-mail to you and received immediate response, and had the refund back in my account today; thank u so much for being so quick to reply, awesome, super job!!!!!
I choose to close my account because this type of format is designed to allow individuals to make a business out of their wins. The same winners keep bidding and winning on the same products. Maybe they just want 10 of the same drivers in their golf bag. I opened up my account to hopefully score a decent buy on a few products. I quickly observed that due to the same individuals bidding repeatedly that I would not get the deal I thought was possible. For those of you that are bidding as a business CONGRATS
Alicia on the Chat line provided me with excellent service. To resolve my problem she offer me two very fair options. I have selected the one that best met my needs. Thank you for making what could have been a very stressful situation a very simple and fair process! I would rank the customer service I received on a scale of 1-10 with 10 being the highest ...100 or simply off the chart.
43 Questions & Answers
can I place my bit and get my stuff through post office box?
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