I have never had a problem with customer service and they have always been helpful and polite. (in 132 reviews)
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When I registered I incurred some unintended charges and was surprised to see an order confirmation from QBids in my inbox. I emailed them asking to reverse the charges as they were unintended. Received a reply saying the charges had been reversed. All done quickly and without question. Thank you QBids.
I received an email stating that I click a link in the email to receive 5 free bids. The email link did not work. I emailed customer service and within the hour they answered me back and credited my account with the 5 free bids. This was exceptional in my book! Usually you wait for days to hear back from some sites and sometimes you don't hear back at all. This was handled quickly and was done correctly. Thanks QuiBids Customer Service!
The bidding process is not what I expected. It seems unfairly skewed toward existing bidders with deep pockets. Some might say they deserve to have an advantage. But I am not willing to be the fodder to feed their machine. I am most appreciative of QuiBids support team and the speed with which they responded to my request to cancel my account and refund my unused bids. Thanks for the experience.
I lost a Quibids auction because as I was buying a bid pack to finish, my credit card was declined because of a fraud alert. I lost the auction. When I attempted to buy the item on a buy it now option, the link was refused. So I called Customer Service, They did not allow me to purchase the item, but instead gave me over a hundred bids to replace the ones I used. Spectacular Service. Thank you Quibids!!
I errant purchased a group of bids before I'd had a chance to properly research the QuiBids process. I receives a full refund promptly, which is much appreciated. When I have time to properly dig into this I will very likely join the QuiBids community
Did not realize there was a fee involved to bid on items............so once that charge came thru I wanted to not be involved in this type of business. Asked to have my charge removed and it was did within 24 hours.
Very appreciative of the quick response and resolution of the issue.
Recently I went on to the site. I was looking around and signing up. I didn't realize that they were going to take $$ from me right away. My own fault for not paying attention. But when I sent an email requesting a refund, I received an immediate response that they would take care of it. By the next day the return had been processed. I appreciate the fact that I didn't have to jump through hoops to get my money back.
The true test of good customer service is how things are handled when there is a problem. For me, this was A+ service.
I never heard of this site. It came on my computer so I thought I would give it a try. I signed up and got charged for something I didnt buy. I didnt know what I was doing. I wrote QuiBids and they refunded my money, gave me the info I needed so I would be more aware of just what I was doing. They were great!
I called in regarding a question on a bid I had made the night before and was lucky enough to get Tammie as my customer service agent. She was so kind, patient and helpful. I would like to extend a SINCERE & MUCH APPRECIATED THANK YOU to Customer Service Agent Tammie. Tammie assisted me in explaining what happened on the previous purchase and exceeded my expectations on help. Her kindness made my afternoon...THANK YOU!!! Unfortunately in today's world, this type of customer service is a rarity and doesn't come by very often. The customer service I received by Tammiet really made this customer very HAPPY and I received such excellent customer service. Thank You QUIBIDS & THANK YOU Tammie!!!
I emailed a service rep and was told my concern was being looked into. My concern was money taken out of my checking account. I only wanted to register my credit card not buy bids. A couple of days later, my account was credited the full amount that was taken out.
It was nice to talk to people who were prepared to resolve the problem without having to answer 50 questions before getting any result. I contacted them, she fixed the problem and I said thank you.
By the way you do not allow my email address domain to get bids so it does me no good to try and earn bids through my email address.
29 Questions & Answers
can I place my bit and get my stuff through post office box?
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