Customer service was actually very good and got back to me faster than I expected. (in 14 reviews)
▼ Sort by: recent
After reading all the reviews of Password Recovery 5.0 I was concerned about it's legitimacy. I took a chance and purchased it. I got exactly the same result as most users reported. I was charged $29.95 when I was led to believe it cost $9.95. I immediately contacted Prosoft3D using their eMail customer service process (disappointing to learn they did not have a human to discuss the issue). They (Mandy) responded immediately with a promise to respond within 24 hours. Approximately 8 hours later I was notified that I would receive a full credit. Turns out that even though my credit card company reported a $29.95 charge, in reality I was only charged $9.95. The refund showed up as stated. I notified Prosoft3D that I would still like to try the program if they could explain how to use it (it's online instructions are not very intuitive). They immediately sent me a link to a download site which has their latest version of the program. Not sure why the original sales receipt did not point to this site. I downloaded the program and after convincing my anti-virus software that I really did want to run it, it launched with a much more intuitive instruction set. This version worked exactly as advertised. I'm not sure why their logistics are so problematic but in my experience it was definitely not a scam. It just took a little effort on my part. An issue that Prosoft3d might want to work on.
Tip for consumers: Be patienceAsk Jarvis about Prosoft3D
Stay away from this company. Their product Password Recovery 5.0 doesnt work and they will not refund your money as promised. Manny is the person that handles all their email responses and will promise the refund is being done. After 2 weeks still no refund. Those that have been frauded by this company need to file a complaint with the FTC to get this company investigated and closed down
Everything worked well, but took a while to download. I needed some help and appreciate that they got back to me quite quickly. The program worked as expected and it's good to have on hand in case I ever need it again.
They offered "password recovery" for $9.95 and 30 days money back.
They charged my credit card $30 + and don't return my money. It did not work, they "Mandy" lied, telling me it would do what I wanted.
There are other reports of the same behavior online.
Not only do I have to fill out forms for VISA, I will have to change my card because I can't trust them.
I purchased a 10 passwoRd software and they billed me 20! The software doesn't work and now they have billed me an additional 30 for tech support UNAUTHORIZED! Unbelievable. ...I will contact the state police department about this fraudulent compant.
The program was pretty easy to use, although I also wanted to run it on my Mac and it only runs on windows. I was hoping I would be able to run it on both my computers. I will have to find another program for Mac, but for Windows it worked well.
Prosoft3D is a Scam. I purchased the software and was charged $29.95, not the $9.95 priced advertised. It says it works for all windows, however I needed it for Windows 2003 server and it did not work. Refund policy advertised is not what they deliver. After following there Refund Policy to the letter I never received a dime back. Only responces that they are investigating. Well its been weeks of investigation and still no refund.
Have contacted my Credit Card Company to dispute charges.
I bought their software and was very satisfied, it found my forgotten log on and downloaded quickly.
BEWARE! This company will bill your your credit card before providing services. I ordered the password recovery and realized before I could download and I didn't download the product that it wasn't for a MAC just PCs only. Therefore I DID NOT receive the product. After exchanging numerous e-mails and receiving promises in each of those e-mails that I'd get a credit card refund, it's been 45 days since I sent my first e-mail requesting a refund and getting a promise for that refund, NOTHING. They have 72 hours for the refund or I'll file a "fraud" complaint with my credit card, STAY AWAY. I'd score them a "0" star but the overall rating doesn't go that low.
I purchased their program and it worked, also had a positive experience with customer service.
The only positive reviews on this company have to be written by themselves. We purchased the software from prosoft3D, and like all the other reviews it didn't work. We took their web address from cnet, so we had false sense of security. We contacted customer service as instructed with no response (it has been 3 days). There is no phone number or mailing address attached to this website and very little information about them. They also have samples of review emails from their clients; I found the same exact emails from the same clients on their 3D Aquarium
Desktop background site. The emails are word for word the same. To me that's fraudulent.
It was that quick and simple to install, thank you so much. I will recommend it to others.
Easy to use and good customer service, I used it on both my laptop and my desktop with a USB drive.
IT IS A SCAM!!!!!!!!!!!!!!!!!!!!! DO NOT DOWNLOAD THEIR PROGRAM!!!!!!!!!!!!! I download it and had to call them as it was not working. They said that my computer had a fatal virus and I needed to buy a $300 program to fix my computer. They used hard sales techniques. I hanged up and called my computer repair service who said that I do not have a virus whatsoever. They fixed my password problem and everything is fine. PROSOFT3D IS A SCAM, DO NOT BUY INTO IT.
It did work on our computer which we use for our database system, which is over 4 years old.
The program worked on the first try, I can now access my admin account.
I have two PCs, one is brand new and the other is older and runs Vista. The software worked on both systems. Customer service was also very good.
Quick response to customer support and software was easy to use.
product doesn't work, customer service is a joke , should have checked the reviews first . do , not get scammed , have a feeling the good reviews are written by them . Do not get scammed this product is a rip off. STAY AWAY
Down loaded (for 39.99) software as I forgot my log in windows 7 (Administrator) password that I changed a few hours ago. Does not work. No help over week ends
I was able to recover my log in, thank you for your help I appreciate it.
Like the other people here was charged $29.95 when I thought I was only going to pay $9.95. Also, there are no real instructions on how to use this software. I guess they assume that everyone knows computers inside and out! Stay away!!
I just got back into my machine and did not have to enter password. It was quick and easy to use, thanks.
With the software I could open the password on my daughter's computer which was locked and it successfully changed. Thanks for your support in this matter, definitely will recommend your program.
I SHOULD HAVE THE COMMENTS ON THE COMMUNITY BOARD. I HAVE NEVER KNOWN A COMPANY TO SHOW THAT THE PASSWORD RECOVERY WAS $9.95 AND THEY CHARGED MY CREDIT CARD $29.95. I TRIED THE SOFTWARE FOR 3 HOURS AND NEVER GOT IT TO WORK ON WINDOWS 8 TO RECOVER MY ADM PASSWORD. I HOPE THE COMPANY CAN LIVE WITH THEIR UNETHICAL WAYS. I CAN'T.
NEVER BUY ANYTHING FROM A COMPANY WHO WONT EVEN LIST A BUSINESS TELEPHONE NUMBER The password recovery tool was a joke, they charged 29.95 instead of the 9.95 and they never refunded the money as it said it would. I recommend you walk far away from this website. i was able to download a free reset tool from pogostick. it worked like a charm,However you should have some knowledge of the .cmd program to use it.
Hi, I purchased the Prosoft3D and as it did not work for what I wanted I emailed them and was given a full refund without any hassles...
Thank you Prosoft3D... Cheers Irene....
I was able to recover my password, thank you for your help. Finally able to get back to my computer. Thank you.
The program downloaded and installed with no problems and worked as it said it would. Thank you and will recommend others to your program.
Over charged by $20. Typical complaint everyone here has_29 plus compared to 9.95. Placed on USB drive from diff computer, reset my bios to read form it_useless. This is basic stuff. If there are instructions anywhere_they could print them on an email or on their website. I gave them in an email response 24 hrs to call or I will have teh charges reversed (my bank is great at at that). All i needed was my admin pw after a pc melt down. The typical solutions do not work_AND NIETHER DOES THIS PROGRAM. AVOID LIKE PLAGUE _unless readers who needed admin access can guide thru it_but i am doubting seriously the positive reviews. And to think it came suggested on CNET_Shame on CNET for not checking them out first hand!
The operators of this site are scammers. Saw a promotion for iProSoft3d software ad on CNET for $9.95. But, unbeknownst to me, at purchase, it attempted a charge of $29.95 on my credit card. The charge did not go through, so I entered a different credit card. The charge was approved. Only later did I find out from the credit card company that the charge made was for $19.95. The first credit card company which did not approve the charge, treated it as a fraud and called me next day to ask me if I had attempted a purchase of $29.95 from Mobile Software Tech. If not, the credit card company was going to treat this charge as a fraud, freeze the card and issue a new credit card. Only after significant research did I find that Prosoft3d and Mobile Software Tech are related. Watch out for these scamsters.
If I had time, I would pursue this company through various authorities untill I put it out of business.
Just a thank you for the password recovery software. I got the software to work. Will let my family and friends know for the future.
12 Questions & Answers
Sites to Download Software – Reviewed By Consumers
Business owners: What’s your side of the story?
Manage your business