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Texas
2 reviews
3 helpful votes
Follow Dave K.
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Don't Fall For It!
January 8, 2017

Like so many others I foolishly subscribed thinking subscription was 9.95 as advertised. Never received requested information
I recently received credit card statement for 29.95, including a $0.83 foreign transaction charge. Don't, under any circumstances subscribe.

Date of experience: January 8, 2017
Pennsylvania
1 review
3 helpful votes
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Recover 5.0 think!
October 11, 2016

Why anyone would deal with these people to recover (supposedly) their password is beyond me! If this service was legit. Every hacker in the world could and would get into your account. Goodbye to your money on your credit cards. Hello to identity theft and a myriad of nightmares! It is in Canada folks not regulated by the U.S. JUST DON'T!

Date of experience: October 11, 2016
New York
1 review
1 helpful vote
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Slow customer service
September 29, 2017

Good product. Customer service can be improved. I sent an e-mail, and did not receive a response back for 6 hours, during business hours. I normally get answers within an hour, if not 30-40 minutes, from most companies.

Date of experience: September 29, 2017
Canada
1 review
0 helpful votes
Follow Martin V.
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This company advertises a software to get lost or corrupted passwords. Their program does simulates some sort of window, but in fact it does absolutely nothing. The company was supposed to refund my credit card but I have been after them for 1 month now and nothing happens. DO NOT BUY FROM THEM.

As an additional note: after posting this review the company suddenly woke up and replied to me and have finally refunded my money. Their excuse is that they had lost my email... ;)

Date of experience: April 24, 2017
Missouri
1 review
0 helpful votes
Follow Richard C.
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Thought it was worth a shot for $9.95. The program did not help to discover my admin password, not even close to a hint of a password. Then I find a 29.95 hold on my account, sent an email to ask why 29.95, what happened to 9.95. I was told it was just a 29.95 hold on account but when finalized I would pay 9.95. WRONG! I was charged 19.95 Only positive thing I can say is I did get a response to emails pretty quickly, Too bad the emails did not have correct info, three emails and two weeks time, still no refund, guess I got burned,

Date of experience: June 5, 2016
California
1 review
0 helpful votes
Follow Ron R.
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I just want my money back because your software didn't work, i tried several times but nothing happens, you said that only$9.95 as you stated in your advertisement and then you ask if i would like to upgrade and i hit no thanks but you charged me additional $20 which i denied for offering me that upgraded version software, and i got shocked when you overcharged me with the software that i can't use. I want my money back, your software is not existed.

Date of experience: December 26, 2017
Texas
1 review
3 helpful votes
Follow michael b.
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Product didn't work! There where no instructions on how to get to work and for someone who is not that computer smart it was very frustrating. I tried to contact customer service and it's done thru email so I had to wait 1 to 2 days before I got a very generic answer on what to do to make the program work. I eventually gave up on the program and asked for a refund which I was told they would give me that was 2 week's ago and still no refund! I have sent numerous emails to them demanding the refund and still nothing. If you are planning on doing any business with this company read all the reviews before you do I wished that I had before I did! There's something wrong with a business that shows no phone number anywhere on there web site and that they do all there response to customer support through email. "BUYER BEWARE"

Date of experience: July 14, 2016
Canada
1 review
0 helpful votes
Follow Bradley M.
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I work for Habitat for Humanity and I have been donated multiple computers and I need to recover the passwords. I actually had my credit card info on the order form then I checked your reviews. People say that you automatically charge an extra $20 or so on top of the $9.95. All I see are negative reviews. I don't have the time to go through the heart ache of complaining or trying to get refund. It's really disappointing that your company lies about the $9.95 fee. I'd rather spend $40 dollars than get scammed. It's too bad because I was really hoping this was a legitimate offer. Almost got me!

Date of experience: January 26, 2018
Canada
1 review
0 helpful votes
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I downloaded and ran the software Password Recovery. My Windows 10 then wanted a sign-in with the lost password. I had hoped the software would solve this, but no luck.It is a total waste of funds and effort, it does nothing.

Date of experience: May 30, 2016
GB
1 review
0 helpful votes
Follow Stewart M.
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Thought I was buying this at the advertised proce of $9.95. However once they have your payment details they tell you its $29.95. I clicked the back button on the browser but they charged me anyway. I complained and they promised a refund - twice, but it never happened. I've now initiated a credit card chargeback but their disputing it! Either very inept or engaged it sharp business practice. Have nothing to do with them.

Date of experience: November 12, 2017
Canada
1 review
1 helpful vote
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SCAM
February 7, 2017

This company is nothing but a scam. I purchased their $9.95 US password recovery software program online, and they ended up charging me $29.95 US. I had not agreed to this and found out 'cause I review my credit card statements. When I called the company out on this, they said they would refund. But I again had to follow up. They refunded me just the $9.95 US amount and not the FULL amount. I again had to go back to them to demand my full $29.95 US refund. I had to follow up yet again to receive my refund. And to top it off, the software didn't even work.

Date of experience: February 7, 2017
New Jersey
1 review
2 helpful votes
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Like the other people here was charged $29.95 when I thought I was only going to pay $9.95. Also, there are no real instructions on how to use this software. I guess they assume that everyone knows computers inside and out! Stay away!

Date of experience: June 18, 2014
Florida
2 reviews
1 helpful vote
Follow k K.
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Purchased the software to recovery excel sheet password. The advertised priced was $9.95. I got link after purchased, however it did not work at all. I called the listed their office but prove useless. I called my credit card company for dispute and found that the prosoft3d charges was $ 29.95 rather $9.95. I have requested stop payment due to the pending charges. Luckily I print screen shot of all my transaction, which could be useful for prosecution. The Company is listed as Mobile Software Tech. In California per the CC company. I am determine to get the bottom of it.

Date of experience: May 28, 2012
Arkansas
1 review
1 helpful vote
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Everything worked well, but took a while to download. I needed some help and appreciate that they got back to me quite quickly. The program worked as expected and it's good to have on hand in case I ever need it again.

Date of experience: June 19, 2015
Oregon
1 review
1 helpful vote
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Bad rap!
August 26, 2015

After reading all the reviews of Password Recovery 5.0 I was concerned about it's legitimacy. I took a chance and purchased it. I got exactly the same result as most users reported. I was charged $29.95 when I was led to believe it cost $9.95. I immediately contacted Prosoft3D using their eMail customer service process (disappointing to learn they did not have a human to discuss the issue). They (Mandy) responded immediately with a promise to respond within 24 hours. Approximately 8 hours later I was notified that I would receive a full credit. Turns out that even though my credit card company reported a $29.95 charge, in reality I was only charged $9.95. The refund showed up as stated. I notified Prosoft3D that I would still like to try the program if they could explain how to use it (it's online instructions are not very intuitive). They immediately sent me a link to a download site which has their latest version of the program. Not sure why the original sales receipt did not point to this site. I downloaded the program and after convincing my anti-virus software that I really did want to run it, it launched with a much more intuitive instruction set. This version worked exactly as advertised. I'm not sure why their logistics are so problematic but in my experience it was definitely not a scam. It just took a little effort on my part. An issue that Prosoft3d might want to work on.

Date of experience: August 26, 2015
California
1 review
0 helpful votes
Follow Michael N.
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I needed to get access to my Excel file right away. I bought, downloaded, and the software did not work. I tried to contact customer support but it did not have a phone number just an email address. I will call my credit card company to stop it from charging my account. I found out that I was charged $29.95 instead of $9.95 as advertised.

Date of experience: April 2, 2012
California
1 review
1 helpful vote
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Unsavory Chaps
September 26, 2017

I wanted to try out their password 5.0 software to see if it worked. It was listed at $9.95 on their website and had a 30 day 100% guarantee. It said If I was unsatisfied I would be refunded my money. I figured what the heck I have nothing to lose.
Well first of all I tried to buy it for $9.95 but pop up windows kept asking me if I wanted to upgrade for $20 more. I declined and clicked download. But when I looked on my credit card statement they still charged me $29.95. That ticked me off on top of the fact the software did absolutely nothing when I downloaded it.
So I sent an email asking for a refund. They kept sending emails saying the refund was in progress. Still no refund. I sent more emails. They sent more emails. Still no refund. Then after several emails from their office person "Mandy" and over 2 weeks later I finally got my money back on my credit card. That was after contacting the BBB and filing a complaint. I am also contacting the FTC and filing a complaint. I actually don't know if they are crooks or just a quirky type of internet business. I have read a lot of bad reviews about them. Next time I'll be more careful. Life's like a box of chocolates you never know what you're going to get. Especially online!

Date of experience: September 26, 2017
New York
1 review
1 helpful vote
Follow Jerry R.
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I was able to open my main user account with the program. It took a few days to install it correctly, but once I got it running, it worked as described.

Date of experience: June 1, 2016
Canada
1 review
0 helpful votes
Follow LeRoy A.
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I followed the instructions and I was able to find my old Vista login. I really appreciate the time they spent with me on the telephone. I needed help, as it was not as easy to use as I had hoped.

Date of experience: May 16, 2016
Canada
2 reviews
0 helpful votes
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The program was pretty easy to use, although I also wanted to run it on my Mac and it only runs on windows. I was hoping I would be able to run it on both my computers. I will have to find another program for Mac, but for Windows it worked well.

Date of experience: March 12, 2015

Overview

Prosoft3D has a rating of 1.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Prosoft3D most frequently mention credit card, password recovery and phone number. Prosoft3D ranks 1998th among Software sites.

value
6
returns
3
quality
5