PromBelle

This was a total scam and a sham! Ordered a dress according to my daughter's measurements. The dress came in and does not fit. After many emails requesting pictures, etc., the final response was:
Thanks for your mail but for standard size, there is no refund neither exchange
Because, you did not compare your measurements with our size chart before you placed the order
You can not take it for granted that your measurements will 100% match our size chart, in other words, you did not subject to our size chart so you should pay for the problem
Sandra
Unbelievable! Stay far away from this company!

I had nothing but problems with my dress. It was suppose to be jersey material and was not. I paid extra to have exact measurements. They made it 2 inches to small in the hips. I sent pictures of the dress on me with the measuring tape and also off me with the tape and a copy of the measurements displayed on my order. Like they asked but kept saying that it was right. What a f n disaster. They would not let me return for a refund. I had to get my bank involved and received a refund on my credit card 4 months later. Do yourself a favor and stay far away from these jerks. Pay more and buy USA. These people are scam artist. Stay Away!

My teenage daughter was completely taken advantage of by this site. We ordered the dress EXACTLY based on measurements we took and their size chart. It was NO WHERE NEAR a fit when it arrived and a seamstress was going to charge $150.00 to alter it, but it would result in a completely different style. We followed their protocol for return via taking photos and measurements again and were ultimately told they would not accept the return. My biggest regret is not checking reviews prior to ordering.

I ordered a dress, my size here in USA. Received formal dress, way too long. Skinny skinny
Waist. Sent them a picture of me in the dress not being able to zip in the back due to waist
Skinny skinny. Purchased by credit card., but they have
Yet to tell me where to send the dress for return. Blamed me for all of it. Bank won't give
Me credit until they have the dress in their hands. Which they are not giving me a return
Address to send. $165.00 just don't order from that site!

I ordered a size 4 and they sent me a 6. I told them and asked them if it would be possible to exchange. One person asked me for pictures, another for my size, another ( very rude) said that I got what I ordered and to go to a tailor, another even ruder said the same. I emailed with 5 different people that they mislead me asking for proof of what I needed and then they said no. They are Scammers and don't care because they think you will only use them once and then it will be it. The quality of the fabric is horrible. Be aware.

Very disappointed in this online site, First was told I would get a email as to when dress was shipped I did not. Then when we recieved the dress the dress looked nothing like the picture we had ordered, as well as the whole left side of dress had not been finished thats rights the beads and sequence not on one whole side are u kidding me so had to pay another seemstress to finish what this company should of did from the start... flat out a joke company and would never recommend nor buy from this site/company again

The dress I ordered didn't fit at all. I had it custom made just to be sure it was just right. I measured everything on my body twice and I had my mom measure me a third time just to make sure. I followed all the measurement directions and looked up anything I was confused about, like hallow to floor. When the dress arrived it was completely wrinkled everywhere. Absolutely nothing fit. The back of the dress had snap on buttons. I couldn't even bend over slightly, I thought I had broken it when the strap snapped off. They couldn't have at least used hooks?!? The only good thing I can say is it was delivered on time. I had just enough time to have it tailored, for half the price of the actual dress, before prom. I'm never buying a dress online again. It was very disappointing. I thought it was great to get a 200 dollar dress instead of a 500 dollar dress at an actual formal dress store, but I guess I got what I paid for... a cheap, poorly made, uncomfortable dress.

If I could give this zero stars I would. This dress was the ugliest piece of fabric I have ever laid eyes on. Not AT ALL what was pictured in the photo. The quality was horrible, very clearly made somewhere in China. The breast pads were visible and sewn in crooked, there was very very visible yellow-white mesh on the entire dress holding the lace together, I can't lift my arms, the slit was too low and bunched from poor sewing, and worst of all, the customer service told me the dress "looked just fine" and refused to give me my money back. Not a single girl would ever wear that in public. WORST SITE IVE EVER SHOPPED ON

Before ordering my dress, i read many reviews that were both good and bad. This made me nervous, but I decided to order the dress anyways. It did end up being $50 more than the stated price, but still under $200 which was the price of many other dresses. My dress came about a week early! The color matched, and it is pretty. However, the waist measurements were wrong and there are like cardboard boob things which give my boobs a weird shape. Slightly annoyed. Going to get it tailored today. Decent dress, especially for all of these terrible reviews.

I wish I came across this site when we ordered my daughter's dress from prombelle. My first clue that this was going to be bad was when they emailed me and said the dress was still being tailored but rest assured it will make it to us before the prom. TAILORED? I didn't order anything custom. Then it arrived in a DHL plastic bag and Oh wow, was it ugly! It's a cheap knock off! Cheap material, bad workmanship, bad stitching, dress was gathered on one side from stitching mess up, beads and sequence was flimsy and hanging off, threads sticking out. Wrong size. Wrong length. Wrong everything. Customer service will not respond to refund money.
My question is, with so many bad reviews, why is this sweatshop not shut down yet? I suspect there's child labor going on. Someone should investigate and stop this fraudulent business from operating.
In the meanwhile, any advise on how to get our money back?
Thanks!

Do not EVER order from them. Don't be fooled by their return policy either when it says you will get a full refund if the color comes wrong. My dress was supposed to be white and silver and they made it white and gold and won't give me my money back. On top of the color being wrong it also does not fit me, after giving them my custom measurements, you would think it would. I have never had a problem ordering online and they are the exception to that. Save yourself from the stress. They are absolutely terrible.

Is anyone out there interested in finding a way to out these guys and screw them as they have screwed us? I tried writing a bad review, however it is "under review" much like my dress is 'under tailoring". Any ideas from anyone what we can do? I am sick of this kind of crap going on! These are our daughter's dresses they are messing with! I am going to go on Facebook and send a note out to the public and ask everyone to share to never buy from PROMBELLE.COM. Anyone else interested in doing so?

We ordered a prom dress for my daughters upcoming prom, The dress came in a timely fashion. But it is horrible. The dress was advertised to be one color, but they mixed clashing colors and changed the belt so it looks awful. I have made numerous attempts to get them to fix it or replace it or give back my money. They just say, oh its okay, we like it, you should be happy. I'm not, my daughter is devastated. Their customer service is worthless at best