I did have extra charges from proflowers at Christmas time but I made sure the valentine flowers were delivered on a different day. Still, I'm glad for the other reviews for proflowers and won't be ordering from them anymore. Some flowers they will charge for a vase and other ones they won't. It is as if they have a quota for each order and will find some way to make that quota from the customer, regardless of what you order.

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T N. how did you get around those extra charges? did they actually refund you?

2/20/11  •  Votes (0)

Marie C. No, the charges were actually shown to me before I paid for the entire order. I looked closely and it took me a long time to find a bouquet that did not have charges for the vase, etc. The delivery charge was large. Still, the flower order was cheaper than 1800flowers which I've used for many years. Based on the reviews here, though, I won't be using proflowers anymore. I never did ask for a refund and didn't get charged for anything extra later on.

2/20/11  •  Votes (0)

T N. I see, now I understand. A lot of the reviews for proflowers are from 2010, but it looks like, based on your experience, that there's still some fine tuning they need to do.

2/20/11  •  Votes (0)

Marie C. It makes sense that they may be trying to fix things. Thanks!

2/20/11  •  Votes (0)

CAUTION DO NOT ORDER FLOWERS FROM THIS SITE. I DID AND THEY PUT ILLEGAL CHARGES ON MY CREDIT CARD.

I ordered flowers from proflowers.com last October, and again in December. On Jan. 8th, 2010, I was checking my online banking information and noticed a charge for $14.95 from a company called "Easy Saver." I called the toll-free number on my bank statement, and was informed that when I ordered from ProFlowers, they automatically enrolled me in a program that I had no idea existed, and made a monthly automatic billing from my account for $14.95.

I insisted on having my money reimbursed, and cancelling the so-called 'account.' Finally the customer representative agreed to my demands. However, I checked back through my bank statements today, and realize this charge has been made on two previous occasions, and I failed to take note.

I will call the company on Monday (they are closed on weekends) to demand reimbursement. However, an online search reveals that this company is cheating people in this matter routinely. They need to be stopped!

Regards,

Brenda Imus

I heard an ad about flowers, on the radio, a hundred blooms for $19.99. When I went to the site I found the flowers I was looking for and ordered them. I approved the charge of $19.99 + 4.99 s&h, a total of $24.98. To my dismay, when opened my confirmation e-mail, I found that the had been shipped and the amount charged to my account was: $19.99 + 4.99 + tax + 19.99 + 12.99 a total of $69.50.

No where on the order I approved, did the additional amount show, if it had, the order would never been made.

BUYERS BEWARE OF THIS SITE!!!!!!

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T N. oh my, that's a big difference from the original price - if you have proof that it was supposed to be the other charge, you could refute it with your credit card co.

5/8/11  •  Votes (0)

Be warned. Do not fall for their free shipping gimmick. They just sign you up for an automatically recurring monthly fee "service" called freeshipping.com. A total gimmick. They ask for your credit card information to 'refund your shipping" and then after you enter it they tell you you'll be charged monthly for some lame "service" you'll never use.

I ordered a panda bear with bambo plant for valentines day. Without advertising there was an extra cost for next day/guaranteed delivery or even asking if I wanted these services, they just charged it in addition to the 12.99 delivery charge. Cost of bear was $40.00, (and after seeing it its worth about $20.00) The charges for deilvery: $26.95. I have complained to no end..the are not hearing me. I read that scam about the free delivery..no deal there.
I will never buy from them again and if your'e smart you won't either!

Never order from ProFlowers for a special occasion. I ordered (several days in advance) Flowers and a card for my mom for Mothers day. On Mothers day at 7pm, I received this email:

Dear Mr Baker,

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery for Mother's Day. With your permission, we would be happy to send the delivery on Monday with a back up of Tuesday to include a note of apology explaining the delay. Please accept our sincere apologies for any inconvenience this may have caused.

Simply reply to this email and we will set this up for you immediately. Thank you.
Best Regards,

FE Doug Lagasse
Customer Care
Proflowers Florist Express

When I wrote back and told them how ridiculous this is, they offered me 20% off my next order. It's been 6 days since Mothers Day and I still have no flowers, no refund and no apology. So not only did they ruin my Mothers Day, they won't even try to make this right for me. Customer Service here SUCKS!

Stay away from ProFlowers!

What a rip off - They added additional shipping because of Valentines Day and on top of that a care and handling fee

My order $29.99

Standard shipping $14.99
Guaranteed Valentines day shipping $9.99 - did not have the option to opt out
Care and handling fee $ $2.99

In short $27.97 to ship my $29.99 order. Very deceptive practices - DON'T SHOP THERE!!!!

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T N. sorry to hear about this - were the flowers nice at least? i pretty much only stick to 1800flowers for this kind of stuff. i think they're pretty reasonable.

2/12/11  •  Votes (0)

this website is a scam
they will sell your information including account information
to web sites which will charge your account monthly!!!!
ie: IC*freeshipping.com or easy-Saver.Com

they hide the details in a button, and when you accept to purchase flowers,
you are giving accepting memberships to these places which are setup to
just scam you, take your money..

they suck you in w/ an offer of free shipping, but it comes only with repeat orders, not your first, plus the fee that other reviews mention.

run --don't walk-- run way from this site

My husband ordered me an $80 Valentine's Day package which included 2 dozen long stem roses, a teddy bear, chocolates, and shower gel & shower beads. This totaled $80! They have a 7 day guarantee that the flowers will last. Well, 5 days later the flowers were dying, despite me adding flower food and changing the water every other day. I called them about it and they said they would refund me the flower cost, which seemed fine since I still had the bear, chocolates, etc. They refunded me only $29.99. So they are saying that $50 was the small bear, chocolates, and shower gel...all of which looked like it was from the dollar store?! I dont think so! Just for 2 dozen roses on Valentines day it was over $40, so how do I only get $30 back? BECAUSE THEIR GUARANTEE MEANS NOTHING. Also over $10 to ship. Rip off. Go to Walmart or the grocery store for your hunny, get flowers JUST as beautiful and deliver them yourself, and save probably $30+!