PrimeStyleReviews 367

Bought my wife a new wedding set. Wedding ring poorly made. Not solid gold on finger side, diamond were protruding out the bottom, engagement ring had Re sized and they sent it back with the resized area not solid gold just a piece.
This took over 2 months to get done

My husband bought me an anniversary ring in 2016 it was platinum. The band bent and I sent it back twice. The third time it happened I had it reset into 14k white gold in 2017. In 2019 a diamond fell out I sent it in and paid to have it repaired in 2020 a diamond fell out on the Sam side I sent it in and paid for the repair in December of 2021 the same diamond fell out I sent it in again and paid for the repair I wore it twice and it fell out again this time I sent it in and wasn't charged for the repair they have not put the correct size diamond in so there is a gap between the diamond and the center diamond. I spoke to David and he assures me it was inspected and reinforced but I am afraid to wear it because I am afraid the diamond will fall out again so I have a ring I am afraid to wear.

I HAVE SPENT OVER $6K AND PLANNING TO SPEND ANOTHER 4K VERY SOON. HIGHLY RECOMMEND! BEST PRICES, MORE THAN HALF OF RETAIL. DO NOT HESITATE TO ORDER!

I ordered an engagement ring and wedding band through Prime Style. The engagement ring went smoothly, but the wedding band has been nothing but trouble.

The original band was no where close to matching with the engagement ring. They requested we send both the engagement ring and band back, so they could get it right. They told us it would take about two weeks to get the rings back. The total time before we got them back was closer to a month.

The wedding band fitment was still not right. They told us to send them back for a second time. Same story with the delivery deadline. They told us about 2 weeks and it was closer to a month.

We requested to receive pictures before the rings were sent back this time multiple times. They said they would make it happen. No pictures were sent before they delivered the rings.

The rings now match, but there is file marks all over both sides of the engagement ring. The manager clams they still have the rings and haven't been sent back yet. He said they did not touch the engagement ring. He clearly does not know what is going on. What a let down and a disappointment. They seem to cut corners whenever they can. I'm still waiting for them to make this right.

Their customer service was really excellent. They were in touch with us throughout the whole process of making my bridal set sending 3D photos. I will definitely be purchasing from this agency in the future.

The ring that I ordered was for my lovely wife to celebrate 10 years of marriage and Jane loves it! There were plenty of choices to find just the right one for her, so I recommend PrimeStyle company for everyone looking for wedding rings!

If I could give this company 0 stars I would. My ring broke after only having it for less than a year. I treated this ring like it was my baby and loved it so much. I went to pick up my dog and when I did only my wedding band was on my hand and the diamond setting detached from the band. My mother in law used this place as a recommendation and was very disappointed to see how this company acted when my fiancé told them my ring broke due to a manufacturer error. They blamed it on us saying that we used brut force to break this ring and said we had to pay more money for the manufacturing cost to get it fixed when in reality it was to get more gold added to the ring. Now that I have the remade ring I am walking on eggshells with it and feel like I have to be careful with every touch. They say this particular band is fragile but why wouldn't you give that warning when my fiancé was buying the ring? Why can people have rings for 30+ years but mine breaks in less than a year? Very disappointed in this company and would never want someone to go through what I went through. This situation and review would be avoided if the owner David would have clearly stated that the cost to fix the ring was to add more gold to the band rather than telling my fiancé that it was to pay for the manufacturing cost. But honestly I never thought we should have had to pay for something that was completely out of our hands, the quality of the ring should have been perfect from the beginning.

We ordered my wedding set from these people in WHITE GOLD. It came in and I took it immediately to my jeweler. It was rhodium plated over YELLOW gold and I've had to have it re-plated every other year because it starts looking VERY yellow.

It does take about 3 weeks to receive an order but it was completely worth the wait! My ring arrived with all the required documentation and certification. It was in a beautiful box with a light for display and the ring itself is phenomenal! I went with the higher grade diamonds and my ring sparkles and shines amazingly! The pictures can't even do it justice. It's gorgeous. I absolutely love it. I will purchase from PrimeStyle again.

Called, spoke the owner. He was knowledgable and very much wanted to help me purchase the wedding set I chose. I was treated wonderfully and I intend to do all my jewelry purchasing thru Primestyle as they are always happy to help you sort out and get what you want, not what they just want to sell. That made a big difference to me. I received my beautiful wedding set and could not be happier! I thank them very much!
Sherrie Granger

My fiancé was reluctant to make such a big important purchase online as we were nervous about scams etc. He got in touch with primestyle via telephone and purchased a ring that I had previously told him I really liked. The ring was received within a couple of days and was absolutely gorgeous. We took the ring for an appraisal and it was appraised at more than double of what was paid for it on primestyle. The diamond was bigger than I expected and the clarity was amazing. We will not purchase jewellery from anywhere else.

My husband bought me a new engagement in lieu of the one I lost a year after our wedding. I chose a beautiful. 45 carat princess cut solitaire diamond mounted on a 14 k white gold. The ordering online was fast and easy and there was a small glitch though when we successfully ordered online we never saw any notification if the item we ordered was already shipped because Primestyle was transitioning into their new website And there was no way to track it in the website. Anyway the ring arrived and it was beautiful and exquisite as expected. I was very happy with my new ring. Thank you Primestyle!