correct address but wrong phone number, many years since she had that number (in 15 reviews)
I have been satisfied with what I wanted out of Peoplesmart, but I wasn't looking for a lot of detailed information. (in 27 reviews)
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I have never used this service. Charged my credit card! Tried to 'sell me' over the phone on the idea that this was such a current bargain and that rates had increased substantially (they haven't) since I signed up (which I didn't). Wouldn't, at least , pro-rate a refund --- it was too late for a charge back on my credit card. I think they are unethical.
Same as the "Misleading Canadian Consumer" post. DO NOT USE THIS SERVICE IF YOU ARE IN CANADA.
It doesn't work, and they do not tell you it does not work, for Canadian's - and they will refuse to refund you for a service you paid for, but received no product!!!
With all the bad reviews about similar issues - maybe it's time to talk to lawyers?
Canadian buyers beware - This service is misleading to Canadian consumers. It is NOT disclosed the service is unusable for Canadian search's up front.
- After completing a cursory search, before looking at a membership, PeopleSmart indicated I could obtain details in Canada.
- Account purchased based on the supposed availability of these details for Canadians.
- Search completed, and the information is not available. Attempted another search, same results; not available within Canada.
- Account promptly cancelled (we're talking less than 30 minutes)
A refund was requested and they are denying the refund request, even though the service is, again; unusable in my area (this should have been disclosed by the company up front), no results were generated and membership cancelled in a very short period of time.
Requested a criminal history report on a person and paid $39.95 for it. It is so lacking in information so as to be worth very little. I was interested in the criminal history. Several offense categories listed with dates and cause numbers. However, the state and court information and dispositions just show N/A. I just wasted 40 bucks!
After using PeopleSmart, I am getting lots of spam to my email address. Perhaps just a coincidence but others have mentioned a similar experience.
Kim C. at people smart admitted to illegally removing funds from my checking account AFTER CANCELLING BEFORE THE 7 DAY FREE TRIAL, PARTIALLY refunded it... Refunded the other part after i advices that the transaction was illusion...but refused to pay the overdraft fee accessed due to the company error. #scam small claims court here I come... $500 beats $15 ANY DAY!
PeopleSmart is a big SCAM. I did a background investigation for $49. I got more information doing a Google search. In addition to the $49 that I paid , there were 2 more charges of $14.95 each which I did not authorize. I canceled my service the very next day. When I received my bank statement it showed that PeopleSmart had continued to bill me after I canceled. When I called PeopleSmart they claimed that I had ordered an ID theft service that I knew nothing about. When I called to cancel they said I just canceled the search services and not the ID Theft. Stay away from these crooks.
Should of checked here first. They give you the same info you can find on the internet with a Google search for the one-time fee. After you pay for same google info they blank out info and tell you, you need to upgrade your account. I paid 9.95 for info already listed on Google then they asked me to upgrade for more info>
Simply said, these people are crooks. Their charges mysteriously appear month after month. The phone number they provide leads you to some nutty recording that attempts to sell yet more nonsense. If you are lucky enough to reach them their promises to cancel the charge go unfulfilled.
These people should be put in jail.
This site will continue to charge you after you have requested cancellation, called their customer service line and emailed them repeatedly to refund what you were charged after YOUR request for cancellation and their clarification of cancelled service and no further charges. Their service is okay, but dealing with them afterwards is a nightmare. Only want to refund less than half of what was charged after request for cancellation.
Tip for consumers: Just don't do it.Ask Michele about PeopleSmart
Do not even think to waste your money here. I paid 20 just for the phone numbers, and addresses that I already know, nothing else. And to make it worst they charged my 20 bucks more next month because is a membership fees wrote in small letters, when you are just looking for one time information. Please take my advise "DON'T WASTE YOUR MONEY HERE". I loss $40 for nothing, and never get a penny back.
Peoplesmart lowered the amount of info for the same price..... They used to included the person's age with your search.,.,,, Now they give you a "ball park" age, ie; late 20's early 40's mid 60's..etc..... They used to give the exact age but instead implemented this weak substitute.... I emailed them with this complaint & all they said was they were sorry to hear my disapproval, but never gave an explanation...... It was treated like, "So What" attitude.....I guess when you make the big money, you can turn your back & ignore the people......
No question a complaint: People's Mart did the same with me, charged me the one time low fee, and set me up for monthly payment. For which they did not send a e-mail confirmation or receipt. I tried to cancel my membership and the screen would keep trying to keep me from canceling. I had to hit cancel 6 times to get a screen that said cancel. Clearly this is a rip off company. It seems to be a scam fix on the site to get you to agree to something you have no clue you are agreeing to. He said I should have gotten a confirmation e-mail on the membership! I did not. I have all their e-mails in my e-mail system. NO confirmation e-mail. Someone needs to stop this company from scamming people.
Last July 2014, I used this service once for a $1 fee. The confirmation email containing the statement, "After your trial period, you will be charged $19.95 for your PeopleSmart membership and it will automatically renew upon expiration at the same price every month unless canceled," went to my SPAM email. After carefully reviewing my credit card statements, I discovered today that I have been charged every month for a year! Costumer service refunded only three of those payments. I feel completely abused and defrauded by PeopleSmart.
I forgot to check out the reviews BEFORE paying for a search! RIPOFF is a mild word to use. It clearly stated that satisfaction was guaranteed. BS...I knew the phone number and that it belonged to a woman but their report gave me a man. SHAME on you PeopleSmart...paybacks are hell and yours is coming one day. Shame on all of you.
They charged me 14.95$ and 174.90$ for a years service, that I did not order. Called to cancel it and they, people check, claimed that no charges were made. But the money was taken out of my bank account. Had to get new card to stop them. SCAM artist.
OK, I wasn't really expecting much. I figured though that it was worth risking $0.95 for a trial account to get my own public records needed for a financial transaction. After 60 seconds or so of the service supposedly doing the hard work of scouring billions of public records***, I was given a report that listed my previous addresses and the names of close relatives. Obtaining truly useful information would have required upgrading to the more expensive $49.95/month plan. Promptly cancelled so that I wouldn't be charged $19.95/month going forward for the basic service.
*** For anyone familiar with Linux, my guess is that the site was executing "sleep 60" to make it look like it was busy.
Tip for consumers: Avoid like the plague!Ask Robert about PeopleSmart
I signed up with people smart in 2013, for the 20$ a month, hoping to find my mother. I called and cancelled the account one month later. The kept billing me random charges, I called several times to cancelle. I eventually had to get a new credit card. Don't do it!!! Just one big scam.
I just opened an account. After they got my money, I didn't get my report. I tried logging in on a different window with the email address and password I had just set up. It said they didn't match. I tried it again, and then went to the "forgot my password prompt." The site wanted my email address again, but I didn't receive a resent link or an acknowledgement of having set up the account and paid in my email. I can't log in now, can't get my report, and they have my money. After I came into this site review, I saw they grossly exaggerated their star rating. They need a create zero rating for organizations like this one. This site is more of an outright scam than it is poor business.
I originally signed up for the $19.95 a month version but then shortly afterwards, I clicked to upgrade to the Pro Membership for $29.95 a month. Today I logged in and looked at my order history and realized they had been charging me both membership prices for ten months. I called customer service and the gentleman on the phone brought up my account and agreed they had made a mistake, but said since so much time had passed before I noticed the double charge, they were "unable" to issue me a refund or even a credit. I pointed out to him that they were not "unable" they were just "unwilling" and in essence they were just pocketing my money and saying "tough." He just kept repeating that they were unable to do anything. I asked to speak to a supervisor and he told me she was unavailable. I asked to speak to someone with more authority and he said there was no one to transfer me to.
I was going through a divorce those ten months and didn't have access to the credit card bills, my ex just told me how much I owed him for everything on my card. I had no idea I was being double-charged until today. For this company to admit they made a mistake, admit that it was THEIR error, but then say since I didn't catch it in time, they got to keep my money, is just outrageous and unethical. Shame on you, Peoplesmart.
I ordered a one time background check for $30. The only thing it listed was neighbors, addresses, and relatives. It originally said that there were court records to show, but it found nothing. I then did a search on myself and other people I know and noticed that most of the records given are outdated. So the address listed for the report as ordered is most likely out of date, as well.
I subscribed for a background check, but the result was they cannot do the search if i'm outside USA or Canada, so I cancelled right away (considering the 7day freet trial), but they have been charging me for the last 5 month and not being aware these unauthorized charges, I have been penalized US60 per month for none payment. over US$400 for nothing!!!!!
the only way to stop these type of fraudulent companies is when credit card companies do not accept their charges, let's hope so.
they are crooks, big Zero, it's just a shameless ripe off & credit companies are helping them by accepting the charges
I found two suspicious charges on my Master Charge in Jan. The name of the company is PeopleSmart, a company I had never heard of let alone signed up for. The initial charge was for $1.00, I guess that's what they do to see if the credit card can be billed, then later that same day another charge showed up for $19.95. I contacted them immediately to cancel the service and to discover how they got my name and credit card information. At first they only replied telling me that they needed further information then asked for the information I sent them in the initial email. So I sent them the info "they" asked for and then I heard nothing back. I've emailed them 4 times and I've never heard anything back. Then this evening I noticed another set of charges on my VISA credit card for PeopleSmart! I notified them again with all the pertinent information they'd asked for last time and again I got the email stating what information they needed. While using copy and paste to give them the same information I had originally given them another charge showed up on my VISA from PeopleVerified. So not sly, I don't know why they thought they'd get away with a simple name change. So I've sent them email, again, with all the information and I suspect I'll get the same email asking for the same information I've sent them over and over again. My advice, never ever EVER use this service, make sure you protect your credit card information and check your charge card statements weekly! I know I'm about to have a fight on my hands, but I'm starting with cancelling my credit cards.
Tip for consumers: The best way to find out if you've ever been to their site is go and try to login using any of your various logins you've used. If you can't get in, chances are you've never tried to use their services. Just be careful, there are TONS of people that want nothing more than to rip you off.Ask Sassy about PeopleSmart
People Smart charged me $29.95 for a one time report! When I opened it there was zero results under every tab.
They didn't even have as much info as I found by myself on the internet! They didn't have ANYTHING in there!
They charged me $30 for absolutely nothing!
Use Google or Bing. You will get more information and it is free.
I cancelled this in Dec .I didn't look at my credit card statement .I was looking for something today and found it was still charging .I called the person said I was not telling the truth about cancelling He said there is a times tamp wn\hen someone calls and there program never fails.Apparently they have the only system that is fool proof .You think they would get out of the present business and sell perfect software .I wish you could minus rate .
Tip for consumers: Do not hang up until you get an email.Ask Bernie about PeopleSmart
I didn't find the service particularly helpful. I joined to try and get back in touch with an old military friend and couldn't find any info on him. I can forgive that as I'm sure it's difficult to find every single person you look for but every other phone number I tried to look for came up with nothing also. On top of that I kept getting messages that if I just subscribe to one more service I will find my results, and then one more service, and when that didn't work either, yet another service to pay more and subscribe to that will all but guarantee results.... i finally said enough is enough and went to cancel. Followed THEIR online instructions to cancel and what do you know, the opt out option they claimed was available online was not anywhere to be found. I then called the number they provided and after explaining that I had absolutely no use for their service and would like to cancel, received a sales pitch. Again, I can forgive one sales pitch because, hey, we all have a job to do... but the guy kept going. He had an amazing deal for me! He could offer me full membership to every service for just $4.95USD/Month (my original YEARLY plan was only $23.99). While I do not claim to be a genius by any measure, i can do simple math. Rounding the $4.95 to $5 and multiply by 12 and my amazing deal is only $60 per year! Wow, what a deal, its only triple what i already had payed! Anyway, when I explained to the nice person on the phone that I could indeed do math he finally conceded defeat and canceled my membership and hung up on me. I will never do business with them or any of their affiliates again and would recommend to steer clear of this service.
THEY WILL SAY THEY WILL CANCEL YOUR MEMBERSHIP BUT TRY TO GIVE YOU ZERO REFUNDS
PEOPLESMART TRICKS YOU INTO MONTHLY BILLINGS - THEY WILL OFFER A SMALL FEE FOR A REPORT & THEN ADD MONTHLY BILLINGS OF SERVICES IN SMALLL PRINT THAT CAN ADD UP TO TREMENDOUS CHARGES - USUALLY 19.95 + 14.95 FOR TOW SEPARATE CHARGES EACH MONTH.
CALL PEOPLESMART AT 888-813-0008 AND ALL YOU HAVE TO DO TO GET OUR ONE-TIME, OR BACK TO 120 DAYS OF CHARGES OR IF YOU USED PAYPAL IS CALL & THREATEN TO CALL YOUR CREDIT CARD COMPANY ( OR PAYPAL ) AND DO A CHARGEBACK - THEY WILL GO BACK 120 DAYS OF FULL PAYMENT
Tip for consumers: THEY WILL SAY THEY WILL CANCEL YOUR MEMBERSHIP BUT TRY TO GIVE YOU ZERO REFUNDS
PEOPLESMART TRICKS YOU INTO MONTHLY BILLINGS - THEY WILL OFFER A SMALL FEE FOR A REPORT & THEN ADD MONTHLY BILLINGS OF SERVICES IN SMALLL PRINT THAT CAN ADD UP TO TREMENDOUS CHARGES - USUALLY 19.95 + 14.95 FOR TOW SEPARATE CHARGES EACH MONTH.
CALL PEOPLESMART AT 888-813-0008 AND ALL YOU HAVE TO DO TO GET OUR ONE-TIME, OR BACK TO 120 DAYS OF CHARGES OR IF YOU USED PAYPAL IS CALL & THREATEN TO CALL YOUR CREDIT CA
I tried this company back in march of 2014, I did not like it because all info was inaccurate on people that I knew so why be accurate on those who I do not. I called- cancelled. Today I notice a manual input charge on my discover card and its theses A$$H*LES taking more money. Never noticed until now so kind of my fault too but obviously they didn't do their job correctly! STAY AWAY and double check your accounts
Tip for consumers: Not accurate nor worth it and shady!Ask Apz about PeopleSmart
Everything everyone says about PeopleSmart is true. I've been with them for at least a year because I use them mainly to find telephone numbers. That part works most of the time. Otherwise, they are greedy bastards. I pay enough to have them do a search at least once a month, but they want to charge more for that. Their search engine adds letters to give wrong names and I had to call and complain to get satisfaction. They are arrogant and dismissive of their customers -- didn't care that I said I would drop the subscription.
Tip for consumers: I did hear back from PeopleSmart. They offered to renew my subscription for $4.95 per month, down from $19.95 per month. In other words, they will take whatever they can get! Who wants to do business with a company like that?Ask Jay about PeopleSmart
This company is a scam they charged me 35 dollars even though I canceled my "membership" the same day I purchased it . I highly do not recommend this company! Such a scam!
Tip for consumers: Do NOT USE THIS SITE! Unless you like being ripped out of your money.Ask Aspen about PeopleSmart
I have 3 phone numbers in my name. I have had them for years. I reverse looked them up. All of them were wrong. I had looked up about 8 numbers with only 2 of them right. If you knew the information that you were trying to look up, you would not look them up. Cannot trust the data.
Tip for consumers: Don't get this site.Ask Paul about PeopleSmart
They are basically looking for ways to get access to your credit card (they over you a low fee for one purchase. Once you make a one time purchase for 1 search, they continue to deduct money from you card every month. I made a one time purchase and they continue to deduct money from my card for 4 months. They are NOT honest. It's a shame! I think they should be investigated.
Tip for consumers: They are basically looking for ways to get access to your credit card (they over you a low fee for one purchase. Once you make a one time purchase for 1 search, they continue to deduct money from you card every month. I made a one time purchase and they continue to deduct money from my card for 4 months. They are NOT honest. It's a shame! I think they should be investigated.Ask James about PeopleSmart
A casual perusal of this site revealed several factual errors when searching my and my son's names. I was prepared to spend 20 bucks to see what the actual full report had to
say about me but the robot wouldnt let me do it. I elected to pay by paypal and they vectored me to a (ostensibly part of PayPal) page where I HAD to give credit card info. Smelling a rat, I looped back thru the pages a few times till I found the catch I was not getting a 'free report' for $1 nor was I going to get the report I wanted for $19.95 but rather I was commiting to pay them $29.99 a month forever.... Scammers like this should be sent to prison. I am willing to pay 20 bux one time to see what they have but
am certain I'll regret giving them a cc#. Also sited like this must have a venue to correct erroneous info...doubt they do.
Tip for consumers: You will probably regret the service.Ask dennis about PeopleSmart
TRICKY BUSINESS.deceptive practices. Do not use! I signed up for the trial at $0.95 and didn't like, immediately cancelled.
People smart also charged me $19.95 that same day even though I cancelled the "7 day trial"
Any emails they sent saying that only part of the acct was cancelled came in a DIFFERENT company name and went to my spam folder.
Then there was a second charge of $19.95 the next month.
I called to request reversal of these charges, and was told I didn't cancel the entire acct.
I then advised I dispute the charges, didn't find the service useful at all and wanted a supervisor. I was on hold about 2 minutes and the agent came back on the line and said that the 2 charges of $19.95 would be refunded and should show back on my acct within 24-48 business hours.
If I don't get the refund I will post here again.
Tip for consumers: Do NOT use! I should have googled this business before using it. Don't use any online business without checking for reviews on whether they are trustworthy and honest.Ask Laura about PeopleSmart
$#*! this company!! They have shady fees that they tell you that you signed up for when you activated the service which is complete crap! DO NOT USE THIS COMPANY! They charged my credit card for months after I continued calling and canceling their services and their customer service woman just kept lecturing me when I know I didn't sign up for 30 dollars worth of protection seeing how I cancelled my account days within activating it! This is a horrible shady company do not give them any more money or freedom to prey on others!
Tip for consumers: DO NOT DO IT!Ask Jane about PeopleSmart
This website is a good site if you need to find a name of a person trying to call you or anything of that nature. What the site neglects to inform you is about their hidden charges. I was charged twice without my knowledge. I did get a refund for my charge but I recommend that anyone that does not like hidden charges to stay away. There excuse is " Its stated on the website" which is true but it would take you hours of digging to find said information. They also will not remove your information if you ask, you must also do a bunch of digging to find out how to do this. If this doesn't sound like something you like I suggest you stay away.
The site states it will provide full background check including criminal history from online databases with the option to hire a court runner for more thorough investigation. After paying $29.95 for the report, I did not get either. The reports lists incidents as "not specified" meaning it could be a speeding ticket or a felony with no information to determine the offense. Also when I tried to "hire a court runner" the state I wanted to search (NY) isn't even an option. So this report was completely useless, provides no information you can't find on your own and did not deliver what it promises. When confronted, they refused to issue even a partial refund. PeopleSmart is a complete scam. According to BBB they have 590 complaints in the past 3 yrs, that tells you something.
Tip for consumers: If you get burned like I did, be sure to file a formal complaint with the Better Business Bureau. This company should not be allowed to keep ripping people off like this.Ask Bret about PeopleSmart
don't do it. They charge extra for things that don't really provide any additional value and they unknowingly sign you up for a monthly fee. When I called to explain this was an error, and requested that my credit card be credited other than for the services provided, they would not do it. They would only credit from today's date forward. Bad service all together. I'm also in HR and have the opportunity to recommend others to stay away.
Tip for consumers: Don't!Ask S about PeopleSmart
I just used PeopleSmart despite the bad reviews and found it pleasant and got all the info I wanted. It was an ease to cancel.
All you complainers, I'm sorry to say, it's because
1. Don't read
2. Don't know your way around the internet very well.
3. If all else fails, you can always go to your paypal and cancel recurring subscription.
Five stars from me. Thanks PeopleSmart.
Tip for consumers: Read read Read
If at first you don't suceed, try and try again.
I"m surprise how people say that they didn't know it was a trial and has monthly billing - it's written right there!!!! Move slowly, read and don't be trigger happy and you will be pleasantly surprise.
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