PeopleSmart

I got a 1 dollar trail for a week of the membership. I emailed twice, filled out the contact forms, and no response. I was charged for the full membership. I then called the phone number to cancel. Elusive there too. Once you cancel, it quickly says a confirmation number that you can barely make out. Then it immediately hangs up. DO NOT USE.

This is an awful site, they do not tell you that they will charge you monthly fee and by the time I realized they had charged 200 dollars. It is an awful experience. BeenVerified has better rates, exact info and is more honest than this company. I would expect they should return my money as I did not use the service at all anymore after the first month. However I am unsure if they will agree to do that given the way their site is set up.

I emailed customer support at least three times asking for a resolution to my problem, and received no response. Then, realizing I would get no satisfaction via email, I unsuccessfully scoured the website for a phone number. Even when I clicked on a FAQ that promised a phone number, I was again directed only to the customer help email - no phone number. By chance, I happened on an opportunity to opt-out of having my personal information listed on People Smart; that process required that an email be sent to me, which contained a link I had to click to confirm that I wanted my personal information removed. Only at that final step of clicking the link was a customer support phone number provided. And this was entirely by accident!
It's clear that had I not traveled that labyrinthine, time consuming, frustrating and accidental process of discovery, I never would have had my problem satisfactorily handled by a CSR.

I was using this service in the attempt to locate a persons address and all I got was a phone number. This is the first time i use a service like this but I paid $4.95 for a phone number I didn't need and didn't get the address I was looking for. Of coarse I was told I needed to pay an extra $49.99 for a "Premium Report" that included the address, which luckily I didn't fall for. Please stay away from this site, you have been warned.

Pathetic rip off. I, as others, signed on for a one month, $19.95. Instead, peoplesmart.com kept hitting my PayPal account for another month. Trying to contact them is tiresome. They make it drudgery. Quite obviously, they run their business without pride and, basically steal from customers. A definite SCAM. Hopefully they will face some kind of justice for their criminal behavior. Stay away from these slime balls.

I cancelled this in Dec. I didn't look at my credit card statement. I was looking for something today and found it was still charging. I called the person said I was not telling the truth about cancelling He said there is a times tamp wn\hen someone calls and there program never fails. Apparently they have the only system that is fool proof. You think they would get out of the present business and sell perfect software. I wish you could minus rate.

Clearly I'm not the only person who has been ripped off by this sham of a company. My experience was similar to many others; signed up for a trial, tried to cancel the membership, and continued to be billed. I finally contacted someone there and after complaining bitterly, they agreed to refund a portion of my membership fee.

I thought that was the end of it. But no. This month, I noticed another PeopleSmart charge on my Visa for $35. I just called the company. The representative told me they have been billing me annually (and renewing the membership) for several years. She says I was notified by email about my membership renewal -- I don't recall any such emails. She also claimed I have never contacted them before. She would not cancel my current membership charges, but agreed to cancel the next one and to close out the account.
We shall see if that happens or not.

How do these people get away with this? Has anyone reported them to the Better Business Bureau? I may do that.

They are disgusting!

These scammers hide a notice that "you will be billed $19.95 a month to keep your service going" (something to that effect). I only found out about this when the charges hit my paypal account the second time (I disputed them with paypal - hopefully they'll reverse them). Finding and cancelling the auto-renewal is about as difficult as curing cancer... it takes a whole lot of digging and clicking through multiple levels of menu to get there. Avoid this service like the plague.

Don't do it. They charge extra for things that don't really provide any additional value and they unknowingly sign you up for a monthly fee. When I called to explain this was an error, and requested that my credit card be credited other than for the services provided, they would not do it. They would only credit from today's date forward. Bad service all together. I'm also in HR and have the opportunity to recommend others to stay away.

Peoplesmart lowered the amount of info for the same price... They used to included the person's age with your search.,.,,, Now they give you a "ball park" age, ie; late 20's early 40's mid 60's. Etc... They used to give the exact age but instead implemented this weak substitute... I emailed them with this complaint & all they said was they were sorry to hear my disapproval, but never gave an explanation... It was treated like, "So What" attitude... I guess when you make the big money, you can turn your back & ignore the people...