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PeopleSmart Reviews Summary
PeopleSmart has a rating of 1.6 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleSmart most frequently mention credit card, phone number and customer service. PeopleSmart ranks 128th among People Search sites.
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I got a 1 dollar trail for a week of the membership. I emailed twice, filled out the contact forms, and no response. I was charged for the full membership. I then called the phone number to cancel. Elusive there too. Once you cancel, it quickly says a confirmation number that you can barely make out. Then it immediately hangs up. DO NOT USE.
She was very friendly and helpful when helping me. I was calling with hesitation since I am located in Canada and didnt know if there was much to help, but Alisha cleared up all my questions and any concerns were taken care of. Thank you Ali for your kindness and support.
Hi there Daphne!
Thank you so much for your kind words!
If you sign up for free trial, they will automatically charge you $20 a month until you cancel. They never inform you of their continuing billing even after 1 year. Any reputable company will at least inform you of your renewal after 1 year or less.
I've been charged hundreds of $$$ when they never cancelled the free trial as requested. The report was useless.
Edit: only receiving one star from me because I could not post without. Charging me 19.95 a month for 3 months for something I never ordered or received any information. Only found this because I received an email from my CC company stating I was passed due I should have had A ZERO balance. TOTAL DUE three charges from this company. Shameful way to do business!
Don't wast your time and money on this site! They take your money and don't deliver the information. BBB should shut this down NOW!
Kathryn,
We apologize that we were unable to find the information you were seeking. We apologize, if the owner’s name and address turned out to be unavailable for the phone number that you searched. Although we are provided access to the largest available database of contact information there are times when no ownership information is available.
In this case we can only provide information about the carrier, line type, issuing location, complaints, and other similar details.
Cell phone numbers are protected by strict privacy laws at the state and federal level. These laws regulate how personal information for cell phone customers can be used. This is done for a variety of reasons, not the least of which is to prevent telemarketers from using the limited number of minutes available from mobile service plans. Due to these federal and state laws, no official or free mobile service directory exists at this time.
We want you to be happy with your service, please contact us directly. We can be reached at 888-906-4278.
We are available to take your call between 7:00 AM and 7:00 PM CST, Monday through Friday.
Says they have information, you pay and then they tell you they do not. SCAM. Says I have to have at least 100 characters so
Kirk,
We apologize that we were unable to find the information you were seeking. We apologize, if the owner’s name and address turned out to be unavailable for the phone number that you searched. Although we are provided access to the largest available database of contact information there are times when no ownership information is available.
In this case we can only provide information about the carrier, line type, issuing location, complaints, and other similar details.
Cell phone numbers are protected by strict privacy laws at the state and federal level. These laws regulate how personal information for cell phone customers can be used. This is done for a variety of reasons, not the least of which is to prevent telemarketers from using the limited number of minutes available from mobile service plans. Due to these federal and state laws, no official or free mobile service directory exists at this time.
We want you to be happy with your service, please contact us directly.
We can be reached at 888-906-4278. We are available to take your call between 7:00 AM and 7:00 PM CST, Monday through Friday.
Mark Allen Easter, DOB 1964-06-27 from Riverside Ca, was detained of theft and other charges. Mark Allen Easter was detained February 6,2015, after having been jailed on multiple counts. Mark Allen Easter, was described as a white man of 50 years age with blue eyes and blond hair. When booked, he weighed 240 lbs.
Marc,
We apologize that you were not able to find the information that you were seeking.
PeopleSmart is a public records search engine that uses only the most credible data sources available.
Please bear in mind that although this information is accurate and complete to the best of our knowledge, we cannot provide a warranty for the information.
Our site searches through public records, so the information that we can retrieve is what is available and updated in the public domain.
You can read further about our public records disclaimer of warranties in section 4.2 of our Terms of Use.
https://www.peoplesmart.com/member/terms
We want you to be happy with your service, please contact us directly. We can be reached at 888-906-4278.
We are available to take your call between 7:00 AM and 7:00 PM CST, Monday through Friday.
VERY VERY dishonest site. DO NOT USE! Billed mystery charges for "packages" I NEVER signed up for. Refund for unwanted, unused "packages?" HA! As if! Not happening. No way! STAY AWAY FROM PeopleSmart!
Clearly I'm not the only person who has been ripped off by this sham of a company. My experience was similar to many others; signed up for a trial, tried to cancel the membership, and continued to be billed. I finally contacted someone there and after complaining bitterly, they agreed to refund a portion of my membership fee.
I thought that was the end of it. But no. This month, I noticed another PeopleSmart charge on my Visa for $35. I just called the company. The representative told me they have been billing me annually (and renewing the membership) for several years. She says I was notified by email about my membership renewal -- I don't recall any such emails. She also claimed I have never contacted them before. She would not cancel my current membership charges, but agreed to cancel the next one and to close out the account.
We shall see if that happens or not.
How do these people get away with this? Has anyone reported them to the Better Business Bureau? I may do that.
They are disgusting!
I emailed customer support at least three times asking for a resolution to my problem, and received no response. Then, realizing I would get no satisfaction via email, I unsuccessfully scoured the website for a phone number. Even when I clicked on a FAQ that promised a phone number, I was again directed only to the customer help email - no phone number. By chance, I happened on an opportunity to opt-out of having my personal information listed on People Smart; that process required that an email be sent to me, which contained a link I had to click to confirm that I wanted my personal information removed. Only at that final step of clicking the link was a customer support phone number provided. And this was entirely by accident!
It's clear that had I not traveled that labyrinthine, time consuming, frustrating and accidental process of discovery, I never would have had my problem satisfactorily handled by a CSR.
Can never log in, it always says incorrect password even though i reset it more than 5 times. They dont give you a direct number to contact them.
DO NOT BUY ANYTHING FROM THIS WEBSITE. I found more information via Social Media than this crap website. Did not produce a phone number, location, records, email, etc.
The lead page suggested the site had phone, address, email, etc for the person I was trying to locate. After a one time fee was paid, they produced NOTHING! A complete mis-representation and I would recommend you stay the heck away. They obviously are in the business of mis-representing what they can offer!
I was using this service in the attempt to locate a persons address and all I got was a phone number. This is the first time i use a service like this but I paid $4.95 for a phone number I didn't need and didn't get the address I was looking for. Of coarse I was told I needed to pay an extra $49.99 for a "Premium Report" that included the address, which luckily I didn't fall for. Please stay away from this site, you have been warned.
This is an awful site, they do not tell you that they will charge you monthly fee and by the time I realized they had charged 200 dollars. It is an awful experience. BeenVerified has better rates, exact info and is more honest than this company. I would expect they should return my money as I did not use the service at all anymore after the first month. However I am unsure if they will agree to do that given the way their site is set up.
I have never used this service. Charged my credit card! Tried to 'sell me' over the phone on the idea that this was such a current bargain and that rates had increased substantially (they haven't) since I signed up (which I didn't). Wouldn't, at least, pro-rate a refund --- it was too late for a charge back on my credit card. I think they are unethical.
Same as the "Misleading Canadian Consumer" post. DO NOT USE THIS SERVICE IF YOU ARE IN CANADA.
It doesn't work, and they do not tell you it does not work, for Canadian's - and they will refuse to refund you for a service you paid for, but received no product!
With all the bad reviews about similar issues - maybe it's time to talk to lawyers?
Canadian buyers beware - This service is misleading to Canadian consumers. It is NOT disclosed the service is unusable for Canadian search's up front.
- After completing a cursory search, before looking at a membership, PeopleSmart indicated I could obtain details in Canada.
- Account purchased based on the supposed availability of these details for Canadians.
- Search completed, and the information is not available. Attempted another search, same results; not available within Canada.
- Account promptly cancelled (we're talking less than 30 minutes)
A refund was requested and they are denying the refund request, even though the service is, again; unusable in my area (this should have been disclosed by the company up front), no results were generated and membership cancelled in a very short period of time.
From the business
PeopleSmart is a people search engine that helps you find and connect with others. Search by name, phone, email, or address to find someone you're looking for.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jasper,
I was able to locate an account matching your name. I was able to confirm the account has been cancelled and issue a refund of the $39.00 subscription fee. We apologize for any inconvenience incurred and would be happy to assist you if you have any additional questions.