OnlineTires

I ordered size 33x12.50R18 tires and received 285/55R20's I stead. They refused to refund me until they got the wrong tires back and did all of this knowing they didn't have my tires in stock when I ordered them. It's been one obstacle after another. They don't answer their phones and email is almost impossible to understand. The BBB has listed them as unaccredited and considers this company as "high risk" to the consumer. Onlinetires.com won't respond to the BBB inquiry either.

I needed 1 specific tire for one of my company trucks and nobody had it in stock, John jumped in and contacted me via text and stuck with me for 2 days while I searched their site for something I was happy with! THEN he rushed the order through and not only did I have the tires in 2 days but received them on Sunday! I definitely have a new go to place for my tires for my company trucks. Now I just need to decide what to order for my Porsche... Hmmm. THANK YOU, JOHN!

There was a problem with shipping one of my tires, which ended up delivered to someone across the country. I bought them through Walmart with Online Tires as the vendor. Online Tires was completely uninterested in helping me get the tire I paid for, and ultimately stopped returning my messages. DO NOT buy from them, as any problem with shipping will only cost you frustration, time and grief.

Hey whoever is reading this, This company is a great company to work with. THEY ARE LEGIT! Based out of Los Angeles CA. I order my tires last Monday and they delivered with 3 days. Im extremely happy with the tires I got. Chris was the sales rep I spoke with he gave me a great deal on Michelin tires with a 80k warranty. And very efficient and fast customer service especially in these times of a pandemic.

I ordered 2 tires on Dec. 28th. I was told I would receive them by Jan. 4th. I received 1 tire on Dec. 30th which was the wrong tire. I contacted the company many, many times with no resolution. I received my 2nd tire on Jan. 4th, which is the correct tire. I contacted Online Tires many more times and was told someone will contact me. It's Jan. 6th and I'm stuck with 2 mismatch tires. Never do business with them again.

"(We promise to be here for all your online tire needs)"
This is what they say in The Who we are story, they don't answer the phone or get back to emails don't offer a tracking number unless you get threw and ask for one and they say the have same day shipping before 11: am they don't. Take down the 11: am tag line if you don't plan on doing it or at less let the buyer know. I should have went back to tirebuyer.com or Costco this will be my last purchase.

Called online tires one of there associates named John helped me out never was ordering something so easy and the service was the best every thing was perfect recommend this place anytime thank you John

Sent the wrong rims (that would not fit my truck) and then went completely dark when I tried to return them. Filled out the return form twice called and left multiple messages with "customer service," of which they offer none. AVOID!

Worst experience ever. Stay far away from this website. As mentioned, they will ship you the incorrect tires or do the bait and switch tactic where all of sudden, the tires are out of stock and want you to buy something way more expensive. I have an investigation open with Walmart as I ordered through them with OnlineTires being the third party seller. I have called many times, and left messages for Johnathan (manager) with no return call. DO NOT ORDER!

I have been ordering tires from Onlinetires.com for over 7 years and it could be longer. Recently I need help locating the right size Delinte tires as when I went online I could not find what I ordered before so I called and was provided excellent support from John. He even stayed on the phone with me to walk me through processing my order online so it would be linked to my account. Also, John verified my order was processed successfully and followed up with a confirmation number of my order, and offered me to reach out to him directly should I need future support. Truly an outstanding experience and I look forward to continuing working with this company in the future!

Watch out please! Ordered 8 semi truck tires online at Walmart and online tires was the seller, cost $1522 they sent me 8 car tires and I'm still trying to get my money refunded and here it is over 30 days later, won't answer the phone and no response to emails! BUYERS BEWARE!

This is the third time I've used as website and this is the first time I've been any problems I guess I got a email saying my tires out of stock

I contacted this company to purchase tires because they advertised price matching. I had found these tires on Walmart's site for much cheaper and had an active internet browser window showing the exact product and size in addition to screen shots and time stamps proving as much. After communicating for nearly two hours, they told me they could not find the listing I referred them to. When I researched it further on the Walmart website, it turns out OnlineTires was the 3rd party seller through Walmart and it was their OWN listing. After informing them it had ended up being their own company advertising the lower price, they refused to acknowledge they were the seller and stated they would not sell for that price if I could not produce a link to the page. During the time we spoke, they pulled their listing on Walmart's site and refused to sell for their own listed price. I spoke with Walmart's customer service, who verified to me that OnlineTires was the seller and had it priced as shown in these screenshots. OnlineTires would not acknowledge that they were the seller and would no longer speak with me unless I would pay full price. Terrible business practices and even worse customer service. After some research online and on Facebook groups, it turns out this company has some very unethical business practices regarding orders and often leaves the customer hanging with the wrong tire, price, or size. They also like to cancel orders under the guise of "fraudulent payment activity" and then raise the price on tires when you wish to place the order again.

I bought two brand new tires and paid for road side hazard insurance. When one tire failed, they refused to stand by their warranty. Don't do it, you will be treated like crap if you have an issue. It took me a month before "customer service" finally denied my claim. Ridiculous company. Just go to a real tire shop who will honor their product warranty.

The salesman Christopher Sabil is the most dishonest person in my opinion that I have ever dealt with. I repeatedly was told I would receive a full refund after Sabil messed up the size of tire I was ordering. At least 10 attempts were made (phone & texts) to resolve this issue and every time I was told this is being taken care of and I would receive a FULL refund, to add insult to injury every time I called, I was placed on hold for very extended lengths of time... I am too embarrassed to say how long, made me feel like a fool
I can honestly say this was my worst buying experience ever for a product

I will be honest, I was a bit skeptical about this business after looking at the reviews, especially after I placed my order. I ended up calling them when finding out that the invoice did not reflect the tires that I originally ordered. They were willing to correct it but by that time I found another set of tyres elsewhere. I asked them politely to cancel the order and email me a proof of cancellation. It took two calls, but they eventually did. And I did get my purchase price refunded. I think it's important to mention that this business seems to represent a number of shops across California and the US, which is why the reviews are so widely spaced out. I'm leaving them 4 stars because why their customer service was sketchy as heck, they still did perform the refund. My suggestion if you do try to do business with them, try to be polite, VERIFY THE TYRES LISTED ON THE INVOICE, and read the reviews. Make your judgements based on these.

They claim overnight frieght. It took over a week and they wouldn't accept a return after I had to buy elsewhere to get my car back on the road. Now they won't even answer the phone or reply to messages. This place is full of cons. Run dont walk to Discount Tire or Tire Rack. They are reputable and interested in your satisfaction.

Fraud. Needs fined and shut down in my opinion. This company seems to be affiliated with American Tire depot and ATV inc from the Philippines. I have to cancel my credit card after this is over because they are so dishonest. We don't need companies like that in America. Everyone should File with the FTC and state of California to end this abuse. I bought in stock tires, a shipping label was created, but the tires were never sent This went on for a month almost and 12 hours on hold. STAY AWAY!

I ordered tires over the phone on monday. My car failed because of my tires. I was promised that they would be there by thursday, if not, sooner. Never got a tracking number. Call wednesday morning for a status update and was told the order was in pending. I told them to cancel my order. No refund in bank account 5 days later. Called about my refund and was told they was shipped out to my mechanic and they would have to be rejected and sent back to them for a refund. I will never deal with this establishment again.

Best price on tires around. Never recieved and shipping or tracking information but tires arrived in less than 5 days with free shipping. Tires were dated 24/20 do very new from factory. Would be 5 stars if they provided better conformation on my order but otherwise very happy

I should have read the reviews before placing my order. TERRIBLE customer service. I can't get through on their phone lines. When I do, they make promises they can't keep. Once they got my credit card information, I have yet to receive an order confirmation or shipping info. My next step is with the Better Business Bureau. Save your time and money. Buy from a reputable company. It's not worth the little savings.

Purchased 4 air sensors for $132.50. Turns out these sensors were not required for my car. Went through the process of returning the sensors for a credit with customer service. Returned the sensors and never received a refund.
I had used Online Tires for years with no issues until I had to return an item which did not work on my car.
Save yourself the trouble, spend a little more money and use any other tire vendor besides Online Tire.
I will never use them again.

Thank goodness for reviews when I seen they have more 1 star reviews then any other I decided to read them carefully. And iam very glad I did because you all saved me from ordering 4k worth of tires and wheels I was ready to pull the trigger to, thank you so much iam so happy I DID NOT.