Onlineticketsexpress.com's customer service is nonexistant and of no help.
88 Reviews for OnlineTicketExpress
Webought tickets for a game and the wrong tcikets were delivered.
I got a emauil say that the 3 tickets has been shipped to the hotel.
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I know this website for years now and I always get there excellent service.
No matter how popular the event is I always get good tickets at reasonable
prices. It gives me a peace of mind to know that I can get my tickets online
from OTE and that the tickets will be delivered to my home on time.
To All reviewers:
Great news we found a lawyer which is representing these thieves:
A Lawyer called: Alexander Trager-Lewis works at CH. Hausmann & Co address:
5 De Walden Court
85 New Cavendish Street
Onlineticketexpress has many more sites; here are all their sites which are active today:
Here are most of their old sites – which they had been shut down involving fraudulent and illegal activities:
They have many companies all over the world - so no one can find them – they are investigated for years by the UK police
I went to see the match between Portugal Sweden thanks to the OnlineTicketExpress.com website. It was pretty easy to order online and their sales department reached out to me online and even called me to offer support. I took this as a very positive sign, and in turn had no trouble placing my order. I received the tickets via courier the day before the match and luckily the delivery department had even called me to confirm the address due to the late release of the tickets. Excellent service.
No communication. Was promised delivery of tickets 3 to 5 days in advance. They arrived 2 days in advance. I had already contacted them at least 10 times with no response. Finally cancelled the tickets and purchased new ones at 50% of the price. They billed me anyway. They are a scam. Wish I had read the reviews first.
Day light robbery! I paid 912 euros for a pair of tickets that cost 152 euros each. Repeated emails to the company seeking for a refund of the difference were ignored. For the good of mankind, i strongly, strongly suggest that everyone avoid this site at all cost.
This is a warning to everyone – Onlineticketexpress have opened more sites:
They are trying to hide under these new sites – please make sure not to order with them or they will scam you also!
Oh my gooooood, We bought 5 tickets each of 400 EUROS (!!!!!!!!!!!) and only 4 came, 2 of those were real and 2 of those were worth 30 euros each.... I am thinking now what to do? where Can i Sew them??? we went to prague match starts in about 2 hours and we dont have tickets.!!!!!!!!!!!!!!!!!!! someone help?
DO NOT USE AT ALL COST. THE COMPANY HAVE BEEN INVESTIGATED IN ANDORA, MALTA, AND NOW THE UK. YOU ARE AN IDIOT IF YOU DO. A GROUP OF US WAS CONNED BY THIS COMPANY IN DECEMBER 2012. We filed a case in Andorra but they could not find the managing director or the ID has no registered address. The company has accounts in Malta and other EU countries but they are constantly closing the accounts and using bogus names that cannot be accounted for with no permanent address. THIS IS A BIG SCAM. DON'T BE SO SO DUMB.
Scrapping Website - Illegal, Stolen Trustmarks
- Site Using Fake or Fraudulent Trust Marks and Seals are key indicators of a Scam Site.
- Why trust a site that needs to Steal Trust Seals??? Where is the Trust coming from???
- Use these sites with caution, do not become their next victim.
- Fully read the "Warnings" and "Membership Terms and Conditions"
*-* Sites that do not subscribe to the Norton VeriSign, McAfee Secure, or other Trust/Secure services try to fool consumers/visitors by placing a stolen copy of the trustmark/seal on their website in order to give the appearance of "Trust" and "Security". This practice is called “Scrapping.”
*~* Why would you trust a site that needs to knowingly Steal Trust Seals? Which of course sounds nothing like how a legitimate and reputable company would do business!
Verified by Visa Seal - Fake/Forged (site uses a JPG, no verification URL):
MasterCard Secure Code - Fake/Forged (site uses a JPG, no verification URL):
I bought tickets to a Real Madrid vs Real Valladolid game in Madrid for my boyfriend who came all the way from South Africa. I made sure to buy good tickets which were suppose to be Category 1, long side tickets which cost 98 Euro each.
The tickets which were delivered to the hotel the day before the game were 40 Euro each tickets and right at the top in the ceiling.
The company was uncontactable over that particular weekend. They eventually responded to an email two weeks later with some generic nonsense. I just want to know what happened to all the money I spent as I did NOT get what I paid for.
It's not right to do this to people but karma comes around.
I will not just leave this!
DO NOT SUPPORT THIS COMPANY!!!
YOU WILL LOSE YOUR MONEY OR NOT GET WHAT YOU PAID FOR!!!
In January 2013 I purchased 2 tickets for Liverpool vs Chelsea game on the 21st April 2013 and paid almost Eur600 for them. As soon as I entered my credentials on their site I got a phone call to help me with the ordering process and they gave me a sterling service up untill I gave them my money! As soon as I paid I heard nothing else from them. It took me weeks of badgering just to get some kind of reply via email, and still it did not confirm my ticket purchase. I had to go through my bank to request a copy of the purchase agreement. I bought flights and accomodation in liverpool (approx a further Eur1500) and travelled there (from Malta). Tickets were supposed to be delivered to my accomodation. No tickets arrived. During a call with one of their reps, I was told that their 'agent' did not deliver and they had no tickets for me. They wanted to give me tickets to another game in another state! I insisted for a full refund and they said its not their policy and they cannot. They said I can use the money on another game some other time! - BEWARE - credit has an expiry date of 180 days and only 50% can be used against ticket prices! STAY AWAY FROM THIS COMPANY! Ticket prices are tenfold inflated and you never get what you pay for. They are also operating from other sites. I cannot understand how in todays day and age these companies are still allowed to operate! Their terms and conditions are 100% in favour of them and go against all consumer rights!
We ordererd three tickets for the Arsenal vs Reading match on 30th March in advance and paid around 414,- EUR.
When being in London we got an email that they could not provide us with the tickets as the provider failed to deliver them to our hotel.
Since then we are trying to get the money back and - being lawyer by myself - already have considered legal action against this "company".
Keep away from thinking of doing business with them !!!!!
I`ve decide to book tickets through onlineticketexpress for Man Utd vs Norwich game (2nd March 2013) for friend and myself. Price wasn`t too bad 243 euro for two tickets which I couldn`t get on Man Utd website (was none left when I was checking). After registering account on onlineticketexpress I got phone call from them, saying to order it as soon as possible because only few left. I did pay for it (end of January), and there was no contact with them since. I`ve decide to check ticket for another match (Man Utd - Real Madrit) to see if they`re going to contact me relating with another match. After an hour I got phone call - again man was saying to book it because it`s only few tickets left - I start asking him about tickets for Norwich game, he said he will send me all informations on my e-mail. I got some e-mail but it was same sh*t as on their website (rules about sending tickets 5 days before match with reccomendation to send it to hotel). 2 days before match they rang me that they can`t send tickets to Ireland and asked me for address of my hotel. They changed details of shipping address for hotel at their website as well. When we arrived to our hotel on matchday, there was no tickets waiting for us. It was not possible to contact them at all ... we watched the game in The Trafford pub eventually. After coming back to Ireland I`ve decide to go to Garda Station (police) to ask about procedures but unfortunantly I was told I can only get solicitor and try to solve it this way. I went to my bank (AIB) to find out if there is any chance for refund - and they asked me to print off all corespondence between me and onlineticketexpress + write a letter with explanation what has happened to me.
In the meantime I was trying to contact onlineticketexpress... and guess what ... first time in 2 months time I was able to talk to someone when I rang them ! So I`ve said them my story. Man told me he has to check it, and he will ring me back. Another surprise ... he did after 4 days telling me that refund is going to be send on my card (I was using Visa Debit) in up to 14 days. I`ve decide to wait with letter to bank (they told me I have 30 days counting from matchday to handle it to bank). After 14 days waiting I wrote letter for bank. I was waiting around 7 days to get reply asking to send all corespondence with onlineticketexpress (including their offers, spam and my e-mails sent to them) and proof of trying to solve this problem with merchant.
As I had no proof of solving problem with onlineticketexpress I wrote another letter explaining that it`s almost impossible to contact them and was very hard to get through on their phoneline ... After 5 days from sending this letter bank did refund on my account. It took me 1,5 month to get it back (deleyed becouse I was waiting 3 weeks for refund from onlineticketexpress). I`m not going to use this website again, and would not recommend to anyone...
They`ve lied me twice in few days time. Before I`ll buy anything online I`m going to read reviews about websites from now on.
onlineticketexpress = SCAM
Next season I`m going to get Utd membership and buy tickets official way.
They are absolute scam. Think about it, why don't they take credit card payments?? You have no protection and you will get ripped off. DON'T USE THEM.
Overpriced tickets and no service. They are actively in contact with you until they get your money. After that you do not get any service nor information. They take absolutely no responsibility of failing to deliver as agreed. Very, very poor service and unreliable company. DO NOT USE THEM!
Purchased Copa Del Rey tickets from the website, paid a huge some for the tickets. They did deliver the the ticket, however not the seats the online support or the phone support had indicated that we would get. The catagorization on the website doesn't make sense, VIP Gold and Platinum, doesn't mean much! I bought the VIP Platinum tickets and ended setting in the corner of the field at an angle that is very hard to watch the game from... Very bad seats compared to what was explained, ruining the entire experience.
my recommendation- don't ever purchase anything from this site!!!!
we bought tickets to the match Arsenal Vs. Westham, which was suppose to take place at boxing day 2012. we flew from Israel to LOndon to see the game, but few days before our arrival the game has been postpond. we've been told we won't get our money back, because those are the terms. o.k.
we asked them to deliver the tickets to the new game (which took pace yesterday, Jenuary 23, 2013)
we called them all day and at the costumer service we've been told that the tickets will arrive later, and that they will call us with a answer later on.
off course they didn't call, or texted. we tried calling them all afternoon but no answer. we didn't get those match tickets.
few minutes ago my husband called them to understand why we didn't get the tickets o at least got a phone call, they told him they tried to reach him few times but he didn't answer (that's a lie- he didn't get any phone calls)
and that they sent us an e-mail before the match that a representative is waiting with our tickets outside their office. needless to say- we didn't get any e-mail of that kind.
because of their story, they won't return our money.
i'll never ever buy tickets from them again, and i hope so will you...
I too was conned by these people. I paid €3200 for 2 tickets for Bayern v Chelsea Champions League Final. They contacted me the night before to tell me I would need to pay an extra €3000. It took me 5 months and Visa head office and solicitors letters to get a refund. I have been pursuing them since with the authorities, the Andoran Government told me they have had many complaints on the company and were taking action against them but they have now moved to Malta. I will continue to pursue action against them there - Chelsea fans never forget. - John, Ireland
I paid $517.00 for 3 tickets for my family who have gone to London to watch to a Chelsea - Aston Villa match. I received a telephone call at 5:30 am yesterday morning to be told that the tickets will not be delivered to the hotel as promised; their supply was no longer available but that I can get other tickets by adding 65 pounds/ per person if I wish. I demanded a full refund and was told someone would contact me at a later date. It was absolutely clear that this was a huge SCAM and it was too late to undo. Visa will not reimburse the sale as I had approved it with them.
Scam - don't buy tickets from website. They offer tickets they d on't have. Customer service is non-existant once tickets are sold. Say will despatch 3 - 5 days before event. No communication until day before when rang to say let down by their suppliers but if i paid another £125 per ticket i could meet someone outside the ground. No way after reading reviews. Convinced no tickets would show. Phone was then put down and my order details immediately erased from their website. No mention of refund - but will fight all the way to get money returned. Never again - please don't buy tickets from this site.
I was really frightened not to get my tickets for the Real Madrid´s match against Celta from Vigo in Santiago Bernabeu´s stadium on the 20 th october!!!After i had finished my transaction i had the bad idea to look for the reliability of this site...I nearly panicked because of the reviews!!!We were going to London and Paris,from Uruguay (South America) with my son of 21 years old in his first time to Europe.Ending our trip in Madrid for one day his last breath taking experience would be watching this match!!!When in the morning I rang my hotel in Madrid where we were arriving in the night...(the match was the next day)it was a pleasure to find out that my tickets were there for us.!!!I can´t say people who rank this site as a fraud are wrong but i imagine that more people had good experiences and never wrote about them...normally when you are very angry about something that didn´t come out as you expected everyone tends to write,but not when results are positive!!That´s why i,m´writing today my review,i wouldn´t be fair if i didn´t!!!
Do not use this web site under any circumstances! My experience is the same as everyone else. Firstly my credit card was overcharged by more than £100 than the agreed price then I was contacted by CC company and told to destroy card as I had just used web site that sell on CC details to third party! My tickets were never delivered as promised and I was emailed an hour before the match I had purchased tickets for to be told a representative would be there with them. They didn't even give details of where I was to meet this fictitious person. I have lost over £800 and I am now in touch with the fraud department. They need to be closed down-NOW!
They will not deliver your tickets to you. I bought 4 tickets to a premier League match for 4*170 £ - cat 1. When I arrived at London the Company had delivered cat. 3 tickets in the away section. Listprice 35 £. I have tried to get a refund, but every time I phone them they promise that they will get back to me, but they never do. You will get tired of phoning them before they do and you will never get any promised refund. F... OTE
No More Dashing for Tickets
Online Ticket Express is the best place for someone who loves football. I am a big aficionado of Barcelona and I crave to watch every possible match live. On Online Ticket Express, I simply have to go through the upcoming matches of Barcelona once in a while and buy the tickets from same place.
Not only for the fans of Barcelona but Online Ticket Express sells tickets for every team playing in the English Premier League, Spanish La Liga and Italian Seria. So, this is the perfect spot for football fanatics.
Francesco Sem – Las Palmas
Best Online Tickets
I like the way Online Ticket Express has dedicated itself to selling tickets online. One thing that is most commendable about them is their full devotion and forthright approach towards selling tickets. This website is meant to sell tickets and that is exactly what it does to perfection. It provides you with a crystal clear, simple and easy to follow method of buying tickets online.
It has the best customer care center, the best tickets available and the price is worth it. One could say that I am exaggerating things here, but no, this is how you feel when you get more than what you expect.
sareena james – Zaragoza, Spain
OMG !!! I really wished I have read these review before I decided to purchase my wimbeldon man's final tickets !!!! I have paid for the tickets back in may , then keep calling them and emailing them and LIVE chatting them to ask where are my debenture tickets ( we paid over 5500 euros for these tickets) they told me that they will be deliver a few days before the match not to worry !!
then the tickets came , we were so happy !!! show up today at wimbeldon , then we were refused entry at the gate !!!!!!
the tickets they sold us were ILLEGAL !!! turn out , they send us public ballot tickets ( which cannot be resold ) only debenture tickets can be resold !!!
so wimbeldon confiscated my tickets and I called the web site , I called all their numbers they just tell me " BE available" we will get you replacement tickets
I waited for 30 minutes , menawhile the match started , then I got an email saying my tickets is at some pick up point , if I do not get there within the next 5 minutes , the tickets will be consider delivered !!!and no refund ,final deal !!!
meanwhile the live chat guy hung up on me , and every single phone number no one answer !!!
I am going to sue them for fraud , sicne they know that these tickets cannot be resold and they still sold them to me !!
Faithful Tickets Seller
Both my husband and I are proud supporters of Swansea City. He recently came across Online Ticket Express and made an account there. However, he never used the account because he had doubts about online ticket sellers.
I recently used his account and purchased 2 tickets for the Swansea City vs. Wolves match for my husband and I. My husband and I had a great time watching that heart stopping match. Swansea sent a blitz of goals towards the Wolves and got our hearts racing.
Although it was a tie in the end, the adrenaline rushing through our veins and the electrifying atmosphere made it an exceptional match to watch. Thank you Online Ticket Express for the match. You have restored my husband’s faith in online ticket sellers. Actually, only in you.
Amanda Derlap - London
DO NOT USE ONLINE TICKET EXPRESS..I booked 2 tickets for the French Open Men's semi-final 2012 on 9/3/12. As I was travelling from Australia, I was concerned that they had not arrived by mid-April. I called the company at this time after I discovered their poor reviews on the net and they told me not to worry-the tickets would be e-mailed to me "in around 2 weeks". I made a follow-up call at the start of May, and I spoke to the same 2 people. They now told me that the tickets would be released in mid-May. After questioning them about the legitimacy of the tickets, they hung up on me. Now I was was very anxious, as I had booked flights from Australia to Paris and hotels, etc. I made other arrangements and got hold of 2 real tickets for the event. I contacted my credit card company who refunded the money to me, pending an investigation.
2 days before the event on 8/6/12, I was emailed 2 tickets. I originally paid 'Online ticket express' 1328 Euro for 2 tickets. However these tickets were 120 Euro each. The e-mail stated that our names were attached to the tickets. As I had acquired 2 alternative tickets for the event, I did not try to use these tickets. Perhaps they were real, though I could not take the risk. Travelling from Australia, I had explained my obvious anxiety to the 2 people from Online ticket express, though they obviously did not care when I received the 'tickets' 2 days before the event.
The Roland Garros official website warns fans not to use this company. I have found them to be aggressive on the phone and very unprofessional. Please DO NOT use ONLINE TICKET EXPRESS!!!
I have been scammed today by ONLINE TICKET EXPRESS, www.onlineticketexpress.com. I paid 1950 EUROS for 2 Category 1 tickets for the Men's FINAL at ROLAND GARROS as it was a DREAM since 50 years to attend this match. All my life I have wanted to go. As there were no more Category 1 tickets to be found online- this was the only website - company that had for sale CATEGORY 1 tickets. I hesitantly purchased them. I only received them the evening before the event! I had no way to cancel or change my flight into Paris without knowing ahead of time. I printed them and read they are CATEGORY 3 tickets value 80 EUROS ! I am not attending this event with my friend. I am suing this company and demanding a full refund including airfare. I have contacted my attorneys with offices in SPAIN, UK and FRANCE. We need to close them down.
I have bought football tickets to the Juventus - Atalanta match from the ticket agency OnlineTicketExpress for May 13. 2012. They have confirmed the purchase and promised the tickets will be delivered at our hotel in Turin.
One week before the match I have started sending emails and calling them to get a final confirmation, but they did not answer.
We have already organised a whole trip around the match, booked hotels, so we have started the trip on the 10th.
On May 10th at night we have received an email from OnlineTicketExpress stating the tickets will be delivered 1 day before the match at the hotel so I should ask the hotel reception to be around and should have my mobile phone with me so they can call me if they cannot deliver. I did so.
When we arrived at the hotel in Turin on the 12th, one day before the match in the evening, the hotel reception told the tickets have not arrived. So I started calling them again and sending emails but no answer. On the 13th at the day of the match still no info from the agency, so we decided to go to the stadium for a last desperate trial buying tickets. Certainly it was all sold out. For such a match... right before the scudetto... and what is really irreplaceable, the last match of Alessandro Del Piero in Juventus! We were absolutely shocked!
Then half an hour before the match OnlineTicketExpress called us that there are no tickets, they could not get them from their local partner. Half an hour before the match! And certainly they did not show up any more.
OnlineTicketExpress has deprived us from something irreplaceable, ruined our whole vacation, caused terrible feeling and unnamable disappointment.
Learn from our case, beware OnlineTicketExpress!
Same happens to me, they cancel the order, don`t delivery the tickets and no refund, I do not understand after three years of frauds and they are still online.
I have write to Consumer Protection of Andorra...and no response.
I do know if I will recover my money, but maybe, we can organize and contact media ( newspapers, TV....).
Here you will find a group on facebook ..
Paid tickets for Champions League Final - they were never delivered. Don't use them they are just fake. If you wanna burn money take it somewere else.
How stupid I am that I did not read the comments before. Just came back from Munich where I was expecting to get my two 1 Category tickets to UEFA Final Chelsea - Buyer Minich. The story was very similar to the most of the stories written here. I ordered the tickets, paid huge amount of money (4300 Euro), got confirmation, signed returned back to them and they promised to deliver it to my home address to Spain. I bought the flight tickets , booked the hotel and was expecting to get the tickets. I start worrying two days before flight they we did not get the tickets. It seems a bit strange how the answer and speak the phone. I felt some scam at that moment but did not pay attention to it. Question of trust. When we were going to Munich 18.05.2012 (one day before the match) from the 15th attempt we riches the tracking department by the phone and they told that we don't have to be worried and they will deliver the tickets to the hotel in Munich, but we have to sign a new form. From the airplane it was really hard to arrange it but we did what they asked and arrived to Munich. So, we did not get the tickets in the hotel, I was calling them more than 100 times, to different numbers, there were no answer, when two hours befor the match They pickup the phone . They told me that they have a problem with their partners and the order have to be cancelled . But don't worry we'll return all your money. .. But this is not the end of the story . We understood that we were deceived a and decided to go to the stadium and to try to find the tickets their. We were not lucky and we did not find the tickets but 30 minutes before kick off we got an email from accounting team of onlineticketexpress saying that we can collect our tickets in the box office in Alianz Arena. And if we will not pick it up they will not return money to us. We were 5 minutes away from the box office in that time and felt a bit of luck,.... But when we came there there were no tickets to our name. ... This is the end of the story.
Please , anybody could give us the advice from your previous experience what to do now. Did anybody get money back? As I understand from all the comments there is no chance to get money back.
I ordered two VIP Silver tickets to Chelsea-Barcelona in Barcelona on their web-site. Later I found that I need to accept their Terms and Conditions which are basically one big scam. I did a search for the references and found that onlineticketexpress has a zero rating and everybody reports it as a scam. I called my credit card company and they gave me clear instructions on how to deal with this guys. Bank liked that I did one good thing when made the order - I wrote them that I want the tickets to be delivered to my address one day before the match. Bank gave a list of instructions on how to proceed with OTE. Of course, there was not tickets delivered on the due date. Instead I got a call from OTE asking to come to Barcelona to pick up the tickets. I told them what my bank told me - I wrote them a letter that OTE accepted the condition to deliver the tickets to home address and failed. I wrote them that I'm talking to bank and bank is willing to pay me the money back immediately and will settle the rest directly with OTE as part of credit card agreement. I also wrote them that I will be in Barcelona and this is their last chance - if they fail I will add travel and accomodation costs. No reaction at all. I came to Barcelona with no hope to get to the match, but I called them around noon and gave them my hotel details. Surprisingly, when I came to the hotels I got two tickets to the match. Clearly, thosre were regular tickets to Barca fan sector, though the location was much better than that of VIP Silver - just 10 raws away from the field and just in the centre, so I could see everything and smell the grass. Painfull, extremely risky, buy it worked for me. Not sure I want to go again for such experience for my own money.
This is a hopeless organization. Suggesting that it is ok to deliver tickets up to the morning of the event is fraud. Bought tickets for the snooker final and have been told it is ok to wait till Monday morning till they arrive. Consumers should start taking this company to court over the service they are attempting to provide. I will be.
I ordered tickets to see Arsenal vs Aston Villa. After some days of worrying, I thought it was a Scam but the day after the game we received the ordered tickets
The service was kind of mediocre but at least we got the tickets, right?
I predicted that my rugby team, Wales, would win the 6 Nations Grand Slam this year so I "bought" 2 tickets for the Wales v France match back in October 2011. 2 days proir event (and 1 before I travelled to Cardiff) I was informed NO TICKETS AVAILABLE!!!!! My heart and world sank. Due to the overall expense of the weekend, my partner and I went to Cardiff and drowned our sorrows in a pub with a big screen - not a comparison! I am now trying to get a refund via my Credit Card Company. I WILL NEVER USE THIS COMPANY AGAIN. They are the killer of dreams and a total bunch of scammers or do I mean w*****s! I will advise everyone I meet never to use them. So beware my friends
Don't use this. Please avoid. I can confirm it's a scam.
We ordered and paid for 2 tickets for the rugby game England v. Ireland on March 17, 2012.
Organized a trip with the whole family to London.
Tickets were supposed to be delivered to the hotel.
Tickets never arrived.
We sent numerous e-mails, made many calls to all the numbers listed on the web site of onlineticketexpres. com
We never received an answer to any of the e-mails or calls.
I am very surprised, i bought some tickets 5 days before Chelsea vs Stoke city, pay them a bit more than the actual value, but they have been delivered on time.
Everything was as good as i planned.
Anxiety terrible, customers service very poor
The match was at 7.45 PM. When I thought I had lost all hope, the day of the match, at 5.30 pm I finally got the
tickets in hotel, but not the ones I bought.
On web site there were three categories of tickets:
Category 1, 2 and Vip Gold. Website guarantees delivery of tickets
purchased or superior (NOT INFERIOR!). I received tickets of 2^ categopries behind the goal at the price of Vip Gold!!!
ALSO they applicated change 1 pounds - 1,49 euro!!!!
How did they change? If £1 corresponds to 1,2049 euros, £ 916 correspond to
€ 1103.65. I did pay 300 euros more.
I must admit, however, that in the end, with onlineticketexpress, I managed to watch the match of champions leage seemed impossible to get tickets of Chelsea -Naples
DO NOT USE THIS COMPANY.
On 22/09/2011 I had ordered two tickets for the away section for the Arsenal/Tottenham match on 26/02/2012 for my fiance and his friend, both Tottenham fans. The tickets cost £490 plus £30 booking fee, i.e. £520.00 or EUR668.20. When I placed the order, I was actually confused by the EUR amount and called them ... they confirmed they would only charge EUR 668.20.
On 20/02/2012 I received a rather strange email called "Predelivery Confirmation", which I had to sign and return, thus confirming my shipping details.
On Thursday, 23/02/2012, I got slightly concerned because we did not have the tickets. I emailed them, no response. When I called them a lady told me that she would call me back in the course of the day regarding the delivery, because there had been a problem with the supplier. Having not heard from them by 4pm I called them on all their numbers available, either got hung up upon straight away, or they put me in a loop, where I was forced to listen to music for ages.
On Friday, 24/02.2012, I sent yet another email, no response. I called again, didn't get through for ages. When I finally got through I was told to be patient, I should expect delivery Saturday morning. No delivery Saturday morning, I called again, was told Sunday morning. Sunday morning (the day of the game) I got a call saying to meet their courier at a London train station. He showed up late, gave us two tickets (credit card-style in another name) for the home section (Arsenal). We complained straight away and were told that we could either take them or leave them, there were no other tickets.
So my fiance and his friend felt forced to accept the tickets and sit in the Arsenal section. Despite not making a sound it became obvious pretty soon that they were away fans, since they didn't join the cheering and singing. After unsuccessful attempts to relocate to a slightly quieter area, they felt so intimidated and unsafe that they decided to leave the grounds half way through the second half, when things got rather heated.
To make things worse, on checking my bank statement I noticed that they had applied a very bad exchange rate and added some commission to the final amount, thus charging me £601.99 as opposed to £520.
In December 2011 i bought six tickets for the RBS 6 Nations Rugby - England v Twickenham: the match was today 25 Feb. It cost me about £1500. I had thought they were official, with guaranteed delivery. I took along 3 kids and 3 adults. I was anxious about getting the tickets so started contacting them the week before. They kept telling me to be patient and the tickets would be delivered. I was sceptical but had no other choice. Today my 5 guests and I were waiting for the call to 'pick up' the tickets. 30 mins before the game I get a call to say they didn't have the tickets and were cancelling. They said I would get a full refund. Clearly their touting business model is to short-sell, and earn interest on people's cash payments and then sell at the last minute to the highest bidder. I will check to see if I get a refund but it still won't make up for the disappointed kids and lost opportunity. If you want to take a risk then this site might deliver a few tickets to the highest bidder. But for most people I suspect the only thing it can guarantee is stress and ultimate disappointment. I suggest you stay away.
When I attempted to order tickets my credit card company blocked the transaction because of the number of customers who had previous complaints about the site. The scary thing was that the amount they tried to bill my credit card was more than $100 more than the agreed amount, even after adding in all the "handling fees". Feel very lucky I did not lose money, now wondering if my credit card particulars are safe
pllllllllllllllllleeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaasssssssssssssssseeeeeeeeeeeeee dont use there i have been scamed £350 for the carling cup final
""Onlineticketexpress.com provides very good service""
At the eleventh hour I and my wife decided to watch Chelsea Vs Manchester United match which was held in February 4, 2012. The match was sold out and I checked the secondary ticket broker market to find the tickets and I found onlineticketexpress.com as the best cause this company has the best online customer service department ever. We had a very pleasant experience with Onlineticketexpress.com. I bought Chelsea Vs Manchester United match tickets from Onlineticketexpress.com. That was my first time using online ticket provider company so for the first time using online ticket service I was in little bit tensed but this company gave me perfect service. I received my tickets at my place within the promised date of delivery. In onlineticketexpress.com the price of tickets is lower than other ticket sources. I found Onlineticketexpress.com is a very good provider of online football tickets.
I had a pleasant experience with onlineticketexpress.com. I bought four tickets from onlineticketexpress.com of Wolver Hampton Vs Chelsea match which was held on January 2, 2012. I was searching online for a trustful source of online ticket and I found onlineticketexpress.com as an old and reliable company and seemed to be reliable to buy ticket from them. So I ordered four tickets from them, each of the ticket was £226.00. The order process is very easy there and their customer care agents are very much dedicated to their customers. I received my tickets without any problem. The ticket arrived to me on time as the promised date of delivery. Good customer service and the tickets were real and fully functional.
I ordered two tickets of Liverpool Vs Manchester United from onlineticketexpress.com by 456£. The match venue was Emirates Stadium, London, But i had to go from far cause i live in York so i went there someday ago & i also had some work there so i wanted to take part in both my work & in the Game that is why i purchased ticket from them.I got my ticket in my hotel room just before 2 day's before the match Kick off.I am totally pleased with their service cause i got which i ordered to them.
I think i will use Onlineticketexpress.com again
onlineticketexpress.com is really Great
I ordered 4 tickets of Away Section each of £224 from onlineticketexpress 3 days ago of Arsenal v Manchester United which is going to be held on 22/01/2012 at London, Emirates Stadium.
The things is that despite its some negative review about this site on this site It has done great job in case of me.I just complete the purchased that day & today morning i got my all the tickets.Also i have found notification from their customer that my ticket has been delivered.
Hope this will be more fun for me.
bought tickets for liverpool v man city back in november 2011. all went well, chose 4 tickets for centenary stand with best view. parted with £1170.00. no tickets, till day before match and when they do arrive 4 tickets with a face value of £160 in total arrive and not in the liverpool stand as booked but in the MAN CITY end with the away supporters !! Chased them but no answer, no ones answers the phone, the chat service is disgusting as all foreign and told to be difficult on purpose. The best was to follow though, on sunday at 11am approx 4 hrs before kick off...I get an email to say DONT WEAR LIVERPOOL COLOURS TO AVOID ANY ISSUES ! So they clearly knew what tickets they were going to send, took the highest payment possible, delayed sending the tickets till a day before the match so I couldnt complain as they closed on the weekends. All in all a total con of a site , at present I`m a doing chargeback thru barclays bank for the total amount. On top of this I also lost £450 ish for the train tickets which were non refundable via Virgin trains though not their fault. YES AVOID THIS SITE LIKE THE PLAGUE.
Please please please please please don't use Online Ticket Express. The best I can say is that they don't deliver on anything they promise, the worst is that they are effectively interactive thieves! They don't have any of the tickets they offer despite listing a number of tickets. They try and catch you out by getting you to sign and send back a form within 24 hours which if you don't do they will keep your money and they don't have to send the tickets.
In my situation I did everything they asked and got confirmation that the order was complete and that I would receive the tickets 1-2 days before the event. 2 days before they called me to say they didn't have the tickets and that they would be refunding the money into my account within 6 days. 2 weeks later I still hadn't received the money, I called (phone just rings once and goes dead), emailed and used the interactive customer support. I received no response from anyone apart from the interactive support who assured me they would be refunding the money.
I took the advice of other people who have left reviews and am now using my bank in an attempt to gain the refund. They are absolute cowboys who have no intention of sending tickets or refunding money. I hope my bank has more luck. I lost money on travel and hotels and the whole experience has set me back a small fortune! I wish I had read these reviews before ordering the tickets and feel stupid for not doing so. Please if you are reading this and considering using this service don't you will regret it hugely. You would do better relying on your friendly neighbourhood tout than trusting these and I genuinely mean that!
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