Onlineticketsexpress.com's customer service is nonexistant and of no help.
82 Reviews for Onlineticketexpress.com
Webought tickets for a game and the wrong tcikets were delivered.
I got a emauil say that the 3 tickets has been shipped to the hotel.
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In January 2013 I purchased 2 tickets for Liverpool vs Chelsea game on the 21st April 2013 and paid almost Eur600 for them. As soon as I entered my credentials on their site I got a phone call to help me with the ordering process and they gave me a sterling service up untill I gave them my money! As soon as I paid I heard nothing else from them. It took me weeks of badgering just to get some kind of reply via email, and still it did not confirm my ticket purchase. I had to go through my bank to request a copy of the purchase agreement. I bought flights and accomodation in liverpool (approx a further Eur1500) and travelled there (from Malta). Tickets were supposed to be delivered to my accomodation. No tickets arrived. During a call with one of their reps, I was told that their 'agent' did not deliver and they had no tickets for me. They wanted to give me tickets to another game in another state! I insisted for a full refund and they said its not their policy and they cannot. They said I can use the money on another game some other time! - BEWARE - credit has an expiry date of 180 days and only 50% can be used against ticket prices! STAY AWAY FROM THIS COMPANY! Ticket prices are tenfold inflated and you never get what you pay for. They are also operating from other sites. I cannot understand how in todays day and age these companies are still allowed to operate! Their terms and conditions are 100% in favour of them and go against all consumer rights!
We ordererd three tickets for the Arsenal vs Reading match on 30th March in advance and paid around 414,- EUR.
When being in London we got an email that they could not provide us with the tickets as the provider failed to deliver them to our hotel.
Since then we are trying to get the money back and - being lawyer by myself - already have considered legal action against this "company".
Keep away from thinking of doing business with them !!!!!
This is a warning to everyone – Onlineticketexpress has 3more sites:
They are trying to hide under these new sites – please make sure not to order with them or they will scam you.
I`ve decide to book tickets through onlineticketexpress for Man Utd vs Norwich game (2nd March 2013) for friend and myself. Price wasn`t too bad 243 euro for two tickets which I couldn`t get on Man Utd website (was none left when I was checking). After registering account on onlineticketexpress I got phone call from them, saying to order it as soon as possible because only few left. I did pay for it (end of January), and there was no contact with them since. I`ve decide to check ticket for another match (Man Utd - Real Madrit) to see if they`re going to contact me relating with another match. After an hour I got phone call - again man was saying to book it because it`s only few tickets left - I start asking him about tickets for Norwich game, he said he will send me all informations on my e-mail. I got some e-mail but it was same sh*t as on their website (rules about sending tickets 5 days before match with reccomendation to send it to hotel). 2 days before match they rang me that they can`t send tickets to Ireland and asked me for address of my hotel. They changed details of shipping address for hotel at their website as well. When we arrived to our hotel on matchday, there was no tickets waiting for us. It was not possible to contact them at all ... we watched the game in The Trafford pub eventually. After coming back to Ireland I`ve decide to go to Garda Station (police) to ask about procedures but unfortunantly I was told I can only get solicitor and try to solve it this way. I went to my bank (AIB) to find out if there is any chance for refund - and they asked me to print off all corespondence between me and onlineticketexpress + write a letter with explanation what has happened to me.
In the meantime I was trying to contact onlineticketexpress... and guess what ... first time in 2 months time I was able to talk to someone when I rang them ! So I`ve said them my story. Man told me he has to check it, and he will ring me back. Another surprise ... he did after 4 days telling me that refund is going to be send on my card (I was using Visa Debit) in up to 14 days. I`ve decide to wait with letter to bank (they told me I have 30 days counting from matchday to handle it to bank). After 14 days waiting I wrote letter for bank. I was waiting around 7 days to get reply asking to send all corespondence with onlineticketexpress (including their offers, spam and my e-mails sent to them) and proof of trying to solve this problem with merchant.
As I had no proof of solving problem with onlineticketexpress I wrote another letter explaining that it`s almost impossible to contact them and was very hard to get through on their phoneline ... After 5 days from sending this letter bank did refund on my account. It took me 1,5 month to get it back (deleyed becouse I was waiting 3 weeks for refund from onlineticketexpress). I`m not going to use this website again, and would not recommend to anyone...
They`ve lied me twice in few days time. Before I`ll buy anything online I`m going to read reviews about websites from now on.
onlineticketexpress = SCAM
Next season I`m going to get Utd membership and buy tickets official way.
They are absolute scam. Think about it, why don't they take credit card payments?? You have no protection and you will get ripped off. DON'T USE THEM.
Overpriced tickets and no service. They are actively in contact with you until they get your money. After that you do not get any service nor information. They take absolutely no responsibility of failing to deliver as agreed. Very, very poor service and unreliable company. DO NOT USE THEM!
Purchased Copa Del Rey tickets from the website, paid a huge some for the tickets. They did deliver the the ticket, however not the seats the online support or the phone support had indicated that we would get. The catagorization on the website doesn't make sense, VIP Gold and Platinum, doesn't mean much! I bought the VIP Platinum tickets and ended setting in the corner of the field at an angle that is very hard to watch the game from... Very bad seats compared to what was explained, ruining the entire experience.
my recommendation- don't ever purchase anything from this site!!!!
we bought tickets to the match Arsenal Vs. Westham, which was suppose to take place at boxing day 2012. we flew from Israel to LOndon to see the game, but few days before our arrival the game has been postpond. we've been told we won't get our money back, because those are the terms. o.k.
we asked them to deliver the tickets to the new game (which took pace yesterday, Jenuary 23, 2013)
we called them all day and at the costumer service we've been told that the tickets will arrive later, and that they will call us with a answer later on.
off course they didn't call, or texted. we tried calling them all afternoon but no answer. we didn't get those match tickets.
few minutes ago my husband called them to understand why we didn't get the tickets o at least got a phone call, they told him they tried to reach him few times but he didn't answer (that's a lie- he didn't get any phone calls)
and that they sent us an e-mail before the match that a representative is waiting with our tickets outside their office. needless to say- we didn't get any e-mail of that kind.
because of their story, they won't return our money.
i'll never ever buy tickets from them again, and i hope so will you...
I too was conned by these people. I paid €3200 for 2 tickets for Bayern v Chelsea Champions League Final. They contacted me the night before to tell me I would need to pay an extra €3000. It took me 5 months and Visa head office and solicitors letters to get a refund. I have been pursuing them since with the authorities, the Andoran Government told me they have had many complaints on the company and were taking action against them but they have now moved to Malta. I will continue to pursue action against them there - Chelsea fans never forget. - John, Ireland
Horrible site. They are a scam and should all be in jail.
I paid $517.00 for 3 tickets for my family who have gone to London to watch to a Chelsea - Aston Villa match. I received a telephone call at 5:30 am yesterday morning to be told that the tickets will not be delivered to the hotel as promised; their supply was no longer available but that I can get other tickets by adding 65 pounds/ per person if I wish. I demanded a full refund and was told someone would contact me at a later date. It was absolutely clear that this was a huge SCAM and it was too late to undo. Visa will not reimburse the sale as I had approved it with them.
Scam - don't buy tickets from website. They offer tickets they d on't have. Customer service is non-existant once tickets are sold. Say will despatch 3 - 5 days before event. No communication until day before when rang to say let down by their suppliers but if i paid another £125 per ticket i could meet someone outside the ground. No way after reading reviews. Convinced no tickets would show. Phone was then put down and my order details immediately erased from their website. No mention of refund - but will fight all the way to get money returned. Never again - please don't buy tickets from this site.
I was really frightened not to get my tickets for the Real Madrid´s match against Celta from Vigo in Santiago Bernabeu´s stadium on the 20 th october!!!After i had finished my transaction i had the bad idea to look for the reliability of this site...I nearly panicked because of the reviews!!!We were going to London and Paris,from Uruguay (South America) with my son of 21 years old in his first time to Europe.Ending our trip in Madrid for one day his last breath taking experience would be watching this match!!!When in the morning I rang my hotel in Madrid where we were arriving in the night...(the match was the next day)it was a pleasure to find out that my tickets were there for us.!!!I can´t say people who rank this site as a fraud are wrong but i imagine that more people had good experiences and never wrote about them...normally when you are very angry about something that didn´t come out as you expected everyone tends to write,but not when results are positive!!That´s why i,m´writing today my review,i wouldn´t be fair if i didn´t!!!
Do not use this web site under any circumstances! My experience is the same as everyone else. Firstly my credit card was overcharged by more than £100 than the agreed price then I was contacted by CC company and told to destroy card as I had just used web site that sell on CC details to third party! My tickets were never delivered as promised and I was emailed an hour before the match I had purchased tickets for to be told a representative would be there with them. They didn't even give details of where I was to meet this fictitious person. I have lost over £800 and I am now in touch with the fraud department. They need to be closed down-NOW!
They will not deliver your tickets to you. I bought 4 tickets to a premier League match for 4*170 £ - cat 1. When I arrived at London the Company had delivered cat. 3 tickets in the away section. Listprice 35 £. I have tried to get a refund, but every time I phone them they promise that they will get back to me, but they never do. You will get tired of phoning them before they do and you will never get any promised refund. F... OTE
No More Dashing for Tickets
Online Ticket Express is the best place for someone who loves football. I am a big aficionado of Barcelona and I crave to watch every possible match live. On Online Ticket Express, I simply have to go through the upcoming matches of Barcelona once in a while and buy the tickets from same place.
Not only for the fans of Barcelona but Online Ticket Express sells tickets for every team playing in the English Premier League, Spanish La Liga and Italian Seria. So, this is the perfect spot for football fanatics.
Francesco Sem – Las Palmas
Best Online Tickets
I like the way Online Ticket Express has dedicated itself to selling tickets online. One thing that is most commendable about them is their full devotion and forthright approach towards selling tickets. This website is meant to sell tickets and that is exactly what it does to perfection. It provides you with a crystal clear, simple and easy to follow method of buying tickets online.
It has the best customer care center, the best tickets available and the price is worth it. One could say that I am exaggerating things here, but no, this is how you feel when you get more than what you expect.
sareena james – Zaragoza, Spain
OMG !!! I really wished I have read these review before I decided to purchase my wimbeldon man's final tickets !!!! I have paid for the tickets back in may , then keep calling them and emailing them and LIVE chatting them to ask where are my debenture tickets ( we paid over 5500 euros for these tickets) they told me that they will be deliver a few days before the match not to worry !!
then the tickets came , we were so happy !!! show up today at wimbeldon , then we were refused entry at the gate !!!!!!
the tickets they sold us were ILLEGAL !!! turn out , they send us public ballot tickets ( which cannot be resold ) only debenture tickets can be resold !!!
so wimbeldon confiscated my tickets and I called the web site , I called all their numbers they just tell me " BE available" we will get you replacement tickets
I waited for 30 minutes , menawhile the match started , then I got an email saying my tickets is at some pick up point , if I do not get there within the next 5 minutes , the tickets will be consider delivered !!!and no refund ,final deal !!!
meanwhile the live chat guy hung up on me , and every single phone number no one answer !!!
I am going to sue them for fraud , sicne they know that these tickets cannot be resold and they still sold them to me !!
Faithful Tickets Seller
Both my husband and I are proud supporters of Swansea City. He recently came across Online Ticket Express and made an account there. However, he never used the account because he had doubts about online ticket sellers.
I recently used his account and purchased 2 tickets for the Swansea City vs. Wolves match for my husband and I. My husband and I had a great time watching that heart stopping match. Swansea sent a blitz of goals towards the Wolves and got our hearts racing.
Although it was a tie in the end, the adrenaline rushing through our veins and the electrifying atmosphere made it an exceptional match to watch. Thank you Online Ticket Express for the match. You have restored my husband’s faith in online ticket sellers. Actually, only in you.
Amanda Derlap - London
DO NOT USE ONLINE TICKET EXPRESS..I booked 2 tickets for the French Open Men's semi-final 2012 on 9/3/12. As I was travelling from Australia, I was concerned that they had not arrived by mid-April. I called the company at this time after I discovered their poor reviews on the net and they told me not to worry-the tickets would be e-mailed to me "in around 2 weeks". I made a follow-up call at the start of May, and I spoke to the same 2 people. They now told me that the tickets would be released in mid-May. After questioning them about the legitimacy of the tickets, they hung up on me. Now I was was very anxious, as I had booked flights from Australia to Paris and hotels, etc. I made other arrangements and got hold of 2 real tickets for the event. I contacted my credit card company who refunded the money to me, pending an investigation.
2 days before the event on 8/6/12, I was emailed 2 tickets. I originally paid 'Online ticket express' 1328 Euro for 2 tickets. However these tickets were 120 Euro each. The e-mail stated that our names were attached to the tickets. As I had acquired 2 alternative tickets for the event, I did not try to use these tickets. Perhaps they were real, though I could not take the risk. Travelling from Australia, I had explained my obvious anxiety to the 2 people from Online ticket express, though they obviously did not care when I received the 'tickets' 2 days before the event.
The Roland Garros official website warns fans not to use this company. I have found them to be aggressive on the phone and very unprofessional. Please DO NOT use ONLINE TICKET EXPRESS!!!
www.onlineticketexpress.com - NEVER EVER AGAIN !!!!!!!!!!!!!!!!
I bought 2 football tickets for Atletico de Madrid vs. FC Barcelona
I paid 377.00 euro for seats "CATEGORY 1 in Away section with Barcelona Fans" (as per description on the website). I have got tickets in the worst section - CATEGORY 4 (NOT even away section which was next sector)!!! Price on the ticket was 60 euro NOT 188!
Tickets should be delivered 3-5 days before the event (as per email with confirmation) - finally they delivered the tickets 1 day before and nobody answered the phones!
When I asked to speak to a manager, customer service agent declined and said he had given me all the info I could use. He was unprofessional, unpleasant, terrible and completely useless! Unfortunately I didn't check reviews before I bought the tickets :(.
They are THIEVES and should be in prison!
I strongly recommend not to do business with this company, I got cheated like everybody else. I bought 1 Ticket for the UEFA-Champions League match FC Chelsea- Inter Milan, away section (with Inter Milan fans). Cost EUR 420,00. Few days before the match they write me that it is not possible to send the ticket to me in Germany, so I must pick-up the ticket near the Stamforde Bridge Stadium, actually called pick-up point. This pick-up point is an Hamburger stand! After have been waiting for 2 hours finally someone called Gary shows up and give one ticket for the East Upper Stand, Row 29!!! Value of the ticket = 60 EURO!! I was furious but he said that there were not other tickets available, it was an awful seat but I will report this to my credit card company because I specificly paid for an expensive ticket and they gave me the cheapest ticket! So be aware coz u r going to be chated by them 100%, with guarantee!
In my case everyhing worked fine. Went to see Chelsea-Aston Villa last saturday. I recevived the tickets to my hotel the previous day as promised. The seats were in a very good location.
After reading all the comments at this site, I was a bit worried beforehand. My advice is that read the Terms and Conditions at their website very carefully. Nearly all the issues are explained there (prices, season tickets etc.) They are a black market ticket seller, and nothing is done in a normal manner. Bying from them is always a risk as they even tell in their conditions.
Je rejoins malheureusement le club des victimes de ces arnaqueurs sans scrupules
j'ai commandé et payé deux tickets pour le classico real-barça du 10/04/2010
pour la somme de 900eur . Arrivés à l'hotel, les tickets n'étaient nullement livrés comme
prévu.PLus moyen d'avoir un interlocuteur par la suite; Nous avons regardé le match sur l'ecran de tv de
l'hotel. Dépenses estimeés à plus de 2500 pour rien.Un rêve brisé et une amertume insupportable
Je n'ai plus reussi à contacter qui que ce soit ou plutot une personne au numéro en France soi-disant
qui ne parle pas un mot en francais et qui m'a remballé. HONTEUX
Je regrette de n'avoir pas pris plus de précautions et rechercé des forums et je suis décidé de multiplier les démarches pour poursuivre ces escrocs et contribuer à faire cesser leurs arnaques
Warning, we have been fraud by Onlineticketexpress. We are a trusted Swedish family and we ordered and paid for 4 tickets in February 2010 for “el classic” in Madrid April 11. Onlineticketexpress promised to deliver the tickets to our hotel in Madrid the day before the match. We didn’t receive the tickets that day and we called them and they promised to deliver the tickets the same day as the match before 5 pm, still no tickets. At 6.30 pm a closed envelope with our name and a code on it that indicated 4 tickets arrived to the hotel. When we opened the envelope there were just 2 tickets in the envelope.Two receptionists at our hotel saw when we opened the envelope so they gave us a written statement what that there were just two tickets in the envelope. We called Onlineticketexpress but no answer, and we e-mailed but no response. When we came back to Sweden we called them and they told us to e-mail our claim. We did including the witness from the hotel and our payment etc. We have not heard anything from them. Now we are planning to inform all Onlineticketexpress trusted partners, Mastercard, Visa, DHL etc. We will also go further with our claim. We warn all potential customers for this unreliable online company – don’t buy any tickets from Ticketonlineexpress.
Kerstin: Jag beklagar! Fick ni någon ersättning? Jag och min lillebror är i en liknande situation. Vi skulle gå på barcelona - real valladolid i söndags men biljetterna kom aldrig till hotellet, detta trots att min mamma samma dag ringde onlineticketexpress för att få bekräftat att biljetterna skulle komma och dem svarade att de skulle komma om 3 timmar.
När biljetterna inte kom ringde jag och skällde på dem och dom sa att jag skulle få pengarna, 160 euro, tillbaka.
Jag sa att jag vill ha kompensation för resan också men det svarade mannen i telefonen inte på.
Jag har ännu inte fått några pengar och inga svar på mina e-mail och överväger en polisanmälan. Hur gick det för er? Mvh Elina
Do not absolutely buy on the site " on-line express ticket "; it is a site of THIEVES; ON NO ACCOUNT you should go there; they stole heaps of persons as myself: (506 €) and they have never wanted to PAY OFF; they are THIEVES; connect NEVER on this bandits' site. Make this e-mail circulate without moderation in France and somewhere else.
Anyone tried to hire a good lawyer competent in such cases. I loss was a massive amount and was clearly due to the scam scheme they are operating. Thanks.
Euroticketexchange .com have carried out same scam on me for european cup fin tickets. Took my money and have been advising since weds tickets on way but cannot provide tracking number. Eventually friday they recalled delivery and then said I would get a better ticket and was being couried over. Never showed and they stopped being contactable from 10.30 in morning.
They are liars and criminals and not to be trusted.
How stupid I am that I did not read the comments before. Just came back from Munich where I was expecting to get my two 1 Category tickets to UEFA Final Chelsea - Buyer Minich. The story was very similar to the most of the stories written here. I ordered the tickets, paid huge amount of money (4300 Euro), got confirmation, signed returned back to them and they promised to deliver it to my home address to Spain. I bought the flight tickets , booked the hotel and was expecting to get the tickets. I start worrying two days before flight they we did not get the tickets. It seems a bit strange how the answer and speak the phone. I felt some scam at that moment but did not pay attention to it. Question of trust. When we were going to Munich 18.05.2012 (one day before the match) from the 15th attempt we riches the tracking department by the phone and they told that we don't have to be worried and they will deliver the tickets to the hotel in Munich, but we have to sign a new form. From the airplane it was really hard to arrange it but we did what they asked and arrived to Munich. So, we did not get the tickets in the hotel, I was calling them more than 100 times, to different numbers, there were no answer, when two hours befor the match They pickup the phone . They told me that they have a problem with their partners and the order have to be cancelled . But don't worry we'll return all your money. .. But this is not the end of the story . We understood that we were deceived a and decided to go to the stadium and to try to find the tickets their. We were not lucky and we did not find the tickets but 30 minutes before kick off we got an email from accounting team of onlineticketexpress saying that we can collect our tickets in the box office in Alianz Arena. And if we will not pick it up they will not return money to us. We were 5 minutes away from the box office in that time and felt a bit of luck,.... But when we came there there were no tickets to our name. ... This is the end of the story.
Please , anybody could give us the advice from your previous experience what to do now. Did anybody get money back? As I understand from all the comments there is no chance to get money back.
DO NOT BUY ANYTHING FROM THIS THIEF. I can say thief because it is unprofessional and fraud company. They want only your money. They don't send you tickets on time and right category. For them the most important is your money not you. I write me situation with them to be sure that no one else will be cheated for this company!!!!
Me and my friends would had great time in London during match Arsenal v AC Milan. I was bought 4 tickets in cat 2 in Online Ticket Express website. it was really quick answer with booking number, I paid by credit card, I bought this tickets one month before the match. I thought that everything will be really easy and professional, unfortunately it wasn't. IT WAS BIG HORROR. I received email with info that tickets will be delivery directly to our hotel in London. When I called to Online Ticket Express, I have to mention that they have few contact number in all Europe and every time answer someone else. Always I had to explain once again my question.. It was really annoying. I don't know how this company working with so many consultants. IT IS REALLY UNPROFFESIONAL. 2 days before match I called to Online Ticket Express and ask once again if everything is ok. They said that yes and the tickets are waiting for my in hotel. When we arrived nothing was waiting for us. I called once again and they said that the tickets will be in hotel on match day. On Match day I had to called once again, of course it was really hard to connect with anybody. Someone told me that I should met with courier in one restaurant in front of the Station. It was really scared and unprofessional. But I didn't have other choices. We met with the Courier 1 hour before the match. When everyone thought that it will be end, we were tried entry to Station and the security stop us, because this tickets weren't real. They were falsifying. We tried everything, but we didn't see this match. WE WERE SO DISAPPOINTMENT ABOUT IT!!! We were really furious. Because we paid 1200 € for these tickets. When I come back home, I was tried explain all situation with Online Tickets Express, with no effect. I wanted money back, because they sell me false tickets. They said that everything was ok, and they don't understand why I complain. It was few months ago with no effect.
Please do not buy anything from them. They will only cheat you and your friend!!! It is the biggest thief in online system booking.
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