In January 2013 I purchased 2 tickets for Liverpool vs Chelsea game on the 21st April 2013 and paid almost Eur600 for them. As soon as I entered my credentials on their site I got a phone call to help me with the ordering process and they gave me a sterling service up untill I gave them my money! As soon as I paid I heard nothing else from them. It took me weeks of badgering just to get some kind of reply via email, and still it did not confirm my ticket purchase. I had to go through my bank to request a copy of the purchase agreement. I bought flights and accomodation in liverpool (approx a further Eur1500) and travelled there (from Malta). Tickets were supposed to be delivered to my accomodation. No tickets arrived. During a call with one of their reps, I was told that their 'agent' did not deliver and they had no tickets for me. They wanted to give me tickets to another game in another state! I insisted for a full refund and they said its not their policy and they cannot. They said I can use the money on another game some other time! - BEWARE - credit has an expiry date of 180 days and only 50% can be used against ticket prices! STAY AWAY FROM THIS COMPANY! Ticket prices are tenfold inflated and you never get what you pay for. They are also operating from other sites. I cannot understand how in todays day and age these companies are still allowed to operate! Their terms and conditions are 100% in favour of them and go against all consumer rights!

We ordererd three tickets for the Arsenal vs Reading match on 30th March in advance and paid around 414,- EUR.
When being in London we got an email that they could not provide us with the tickets as the provider failed to deliver them to our hotel.
Since then we are trying to get the money back and - being lawyer by myself - already have considered legal action against this "company".

Keep away from thinking of doing business with them !!!!!

Michael

This is a warning to everyone – Onlineticketexpress has 3more sites:

http://www.easysportstickets.com/
http://www.securefootballtickets.com
https://myticketsonline.eu

They are trying to hide under these new sites – please make sure not to order with them or they will scam you.

I`ve decide to book tickets through onlineticketexpress for Man Utd vs Norwich game (2nd March 2013) for friend and myself. Price wasn`t too bad 243 euro for two tickets which I couldn`t get on Man Utd website (was none left when I was checking). After registering account on onlineticketexpress I got phone call from them, saying to order it as soon as possible because only few left. I did pay for it (end of January), and there was no contact with them since. I`ve decide to check ticket for another match (Man Utd - Real Madrit) to see if they`re going to contact me relating with another match. After an hour I got phone call - again man was saying to book it because it`s only few tickets left - I start asking him about tickets for Norwich game, he said he will send me all informations on my e-mail. I got some e-mail but it was same sh*t as on their website (rules about sending tickets 5 days before match with reccomendation to send it to hotel). 2 days before match they rang me that they can`t send tickets to Ireland and asked me for address of my hotel. They changed details of shipping address for hotel at their website as well. When we arrived to our hotel on matchday, there was no tickets waiting for us. It was not possible to contact them at all ... we watched the game in The Trafford pub eventually. After coming back to Ireland I`ve decide to go to Garda Station (police) to ask about procedures but unfortunantly I was told I can only get solicitor and try to solve it this way. I went to my bank (AIB) to find out if there is any chance for refund - and they asked me to print off all corespondence between me and onlineticketexpress + write a letter with explanation what has happened to me.

In the meantime I was trying to contact onlineticketexpress... and guess what ... first time in 2 months time I was able to talk to someone when I rang them ! So I`ve said them my story. Man told me he has to check it, and he will ring me back. Another surprise ... he did after 4 days telling me that refund is going to be send on my card (I was using Visa Debit) in up to 14 days. I`ve decide to wait with letter to bank (they told me I have 30 days counting from matchday to handle it to bank). After 14 days waiting I wrote letter for bank. I was waiting around 7 days to get reply asking to send all corespondence with onlineticketexpress (including their offers, spam and my e-mails sent to them) and proof of trying to solve this problem with merchant.

As I had no proof of solving problem with onlineticketexpress I wrote another letter explaining that it`s almost impossible to contact them and was very hard to get through on their phoneline ... After 5 days from sending this letter bank did refund on my account. It took me 1,5 month to get it back (deleyed becouse I was waiting 3 weeks for refund from onlineticketexpress). I`m not going to use this website again, and would not recommend to anyone...

They`ve lied me twice in few days time. Before I`ll buy anything online I`m going to read reviews about websites from now on.

onlineticketexpress = SCAM

Next season I`m going to get Utd membership and buy tickets official way.

They are absolute scam. Think about it, why don't they take credit card payments?? You have no protection and you will get ripped off. DON'T USE THEM.

Overpriced tickets and no service. They are actively in contact with you until they get your money. After that you do not get any service nor information. They take absolutely no responsibility of failing to deliver as agreed. Very, very poor service and unreliable company. DO NOT USE THEM!

Purchased Copa Del Rey tickets from the website, paid a huge some for the tickets. They did deliver the the ticket, however not the seats the online support or the phone support had indicated that we would get. The catagorization on the website doesn't make sense, VIP Gold and Platinum, doesn't mean much! I bought the VIP Platinum tickets and ended setting in the corner of the field at an angle that is very hard to watch the game from... Very bad seats compared to what was explained, ruining the entire experience.

my recommendation- don't ever purchase anything from this site!!!!
we bought tickets to the match Arsenal Vs. Westham, which was suppose to take place at boxing day 2012. we flew from Israel to LOndon to see the game, but few days before our arrival the game has been postpond. we've been told we won't get our money back, because those are the terms. o.k.
we asked them to deliver the tickets to the new game (which took pace yesterday, Jenuary 23, 2013)
we called them all day and at the costumer service we've been told that the tickets will arrive later, and that they will call us with a answer later on.
off course they didn't call, or texted. we tried calling them all afternoon but no answer. we didn't get those match tickets.
few minutes ago my husband called them to understand why we didn't get the tickets o at least got a phone call, they told him they tried to reach him few times but he didn't answer (that's a lie- he didn't get any phone calls)
and that they sent us an e-mail before the match that a representative is waiting with our tickets outside their office. needless to say- we didn't get any e-mail of that kind.
because of their story, they won't return our money.
i'll never ever buy tickets from them again, and i hope so will you...

I too was conned by these people. I paid €3200 for 2 tickets for Bayern v Chelsea Champions League Final. They contacted me the night before to tell me I would need to pay an extra €3000. It took me 5 months and Visa head office and solicitors letters to get a refund. I have been pursuing them since with the authorities, the Andoran Government told me they have had many complaints on the company and were taking action against them but they have now moved to Malta. I will continue to pursue action against them there - Chelsea fans never forget. - John, Ireland

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Gerald D. Correction, they never moved to Malta! They only opened bank accounts here but remained registered in Andorra! Maltese bank have force closed their accounts after a month due to excess amount of credit card charge backs!

2 weeks ago  •  Votes (0)

john p. Gerald thanks for the update on onlineticketexpress. I will get back to the Andorra Government dept and see what they are doing to close them down. Its a year on since they caught me but I am still mad as hell about the way these guys are allowed to keep operating. I will also contact Visa again as I feel by allowing them access to their services it provides an endorsement of their company. I paid for the tickets with a corporate Visa card and this allows a much longer time to recover funds, apparently the game of these guys is to keep people waiting with promises of refunds to stretch it out past the time the credit card company can force a refund. I am glad other people are still chasing these con men I was within a week of going to visit it them in Andorra with a few mates when after 5 months my money came back, I was almost sorry at that point to get the refund. - John

2 weeks ago  •  Votes (0)

Horrible site. They are a scam and should all be in jail.

I paid $517.00 for 3 tickets for my family who have gone to London to watch to a Chelsea - Aston Villa match. I received a telephone call at 5:30 am yesterday morning to be told that the tickets will not be delivered to the hotel as promised; their supply was no longer available but that I can get other tickets by adding 65 pounds/ per person if I wish. I demanded a full refund and was told someone would contact me at a later date. It was absolutely clear that this was a huge SCAM and it was too late to undo. Visa will not reimburse the sale as I had approved it with them.

Scam - don't buy tickets from website. They offer tickets they d on't have. Customer service is non-existant once tickets are sold. Say will despatch 3 - 5 days before event. No communication until day before when rang to say let down by their suppliers but if i paid another £125 per ticket i could meet someone outside the ground. No way after reading reviews. Convinced no tickets would show. Phone was then put down and my order details immediately erased from their website. No mention of refund - but will fight all the way to get money returned. Never again - please don't buy tickets from this site.

I was really frightened not to get my tickets for the Real Madrid´s match against Celta from Vigo in Santiago Bernabeu´s stadium on the 20 th october!!!After i had finished my transaction i had the bad idea to look for the reliability of this site...I nearly panicked because of the reviews!!!We were going to London and Paris,from Uruguay (South America) with my son of 21 years old in his first time to Europe.Ending our trip in Madrid for one day his last breath taking experience would be watching this match!!!When in the morning I rang my hotel in Madrid where we were arriving in the night...(the match was the next day)it was a pleasure to find out that my tickets were there for us.!!!I can´t say people who rank this site as a fraud are wrong but i imagine that more people had good experiences and never wrote about them...normally when you are very angry about something that didn´t come out as you expected everyone tends to write,but not when results are positive!!That´s why i,m´writing today my review,i wouldn´t be fair if i didn´t!!!

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helen h. PS - "Maria" is not her real name and her "review" is a pack of lies.

12/4/12  •  Votes (0)

Jack G. "Helen" is your real name? How is your real face looks like?

12/5/12  •  Votes (0)

Do not use this web site under any circumstances! My experience is the same as everyone else. Firstly my credit card was overcharged by more than £100 than the agreed price then I was contacted by CC company and told to destroy card as I had just used web site that sell on CC details to third party! My tickets were never delivered as promised and I was emailed an hour before the match I had purchased tickets for to be told a representative would be there with them. They didn't even give details of where I was to meet this fictitious person. I have lost over £800 and I am now in touch with the fraud department. They need to be closed down-NOW!

They will not deliver your tickets to you. I bought 4 tickets to a premier League match for 4*170 £ - cat 1. When I arrived at London the Company had delivered cat. 3 tickets in the away section. Listprice 35 £. I have tried to get a refund, but every time I phone them they promise that they will get back to me, but they never do. You will get tired of phoning them before they do and you will never get any promised refund. F... OTE

No More Dashing for Tickets

Online Ticket Express is the best place for someone who loves football. I am a big aficionado of Barcelona and I crave to watch every possible match live. On Online Ticket Express, I simply have to go through the upcoming matches of Barcelona once in a while and buy the tickets from same place.

Not only for the fans of Barcelona but Online Ticket Express sells tickets for every team playing in the English Premier League, Spanish La Liga and Italian Seria. So, this is the perfect spot for football fanatics.

Francesco Sem – Las Palmas

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helen h. Great sentiments. Unfortunately "Francesco" is not his real name and his comments are completely untrue.

12/4/12  •  Votes (0)

Best Online Tickets

I like the way Online Ticket Express has dedicated itself to selling tickets online. One thing that is most commendable about them is their full devotion and forthright approach towards selling tickets. This website is meant to sell tickets and that is exactly what it does to perfection. It provides you with a crystal clear, simple and easy to follow method of buying tickets online.

It has the best customer care center, the best tickets available and the price is worth it. One could say that I am exaggerating things here, but no, this is how you feel when you get more than what you expect.

sareena james – Zaragoza, Spain

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helen h. "Sareena" - you use eloquent words in your comment but unfortunately many are in the wrong order. You are clearly a fraud.

12/4/12  •  Votes (0)

OMG !!! I really wished I have read these review before I decided to purchase my wimbeldon man's final tickets !!!! I have paid for the tickets back in may , then keep calling them and emailing them and LIVE chatting them to ask where are my debenture tickets ( we paid over 5500 euros for these tickets) they told me that they will be deliver a few days before the match not to worry !!
then the tickets came , we were so happy !!! show up today at wimbeldon , then we were refused entry at the gate !!!!!!

the tickets they sold us were ILLEGAL !!! turn out , they send us public ballot tickets ( which cannot be resold ) only debenture tickets can be resold !!!

so wimbeldon confiscated my tickets and I called the web site , I called all their numbers they just tell me " BE available" we will get you replacement tickets

I waited for 30 minutes , menawhile the match started , then I got an email saying my tickets is at some pick up point , if I do not get there within the next 5 minutes , the tickets will be consider delivered !!!and no refund ,final deal !!!

meanwhile the live chat guy hung up on me , and every single phone number no one answer !!!

I am going to sue them for fraud , sicne they know that these tickets cannot be resold and they still sold them to me !!

Faithful Tickets Seller

Both my husband and I are proud supporters of Swansea City. He recently came across Online Ticket Express and made an account there. However, he never used the account because he had doubts about online ticket sellers.

I recently used his account and purchased 2 tickets for the Swansea City vs. Wolves match for my husband and I. My husband and I had a great time watching that heart stopping match. Swansea sent a blitz of goals towards the Wolves and got our hearts racing.

Although it was a tie in the end, the adrenaline rushing through our veins and the electrifying atmosphere made it an exceptional match to watch. Thank you Online Ticket Express for the match. You have restored my husband’s faith in online ticket sellers. Actually, only in you.

Amanda Derlap - London

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helen h. This review is itself fraudulent. The language used shows that "Amanda" has never been near a football match. Furthermore Swansea did not play Wolves in 2012. It's not adrenalin rushing through your veins "Amanda".

12/4/12  •  Votes (0)

Christopher J. Wolves are in the Championship you knob

3/20/13  •  Votes (0)

DO NOT USE ONLINE TICKET EXPRESS..I booked 2 tickets for the French Open Men's semi-final 2012 on 9/3/12. As I was travelling from Australia, I was concerned that they had not arrived by mid-April. I called the company at this time after I discovered their poor reviews on the net and they told me not to worry-the tickets would be e-mailed to me "in around 2 weeks". I made a follow-up call at the start of May, and I spoke to the same 2 people. They now told me that the tickets would be released in mid-May. After questioning them about the legitimacy of the tickets, they hung up on me. Now I was was very anxious, as I had booked flights from Australia to Paris and hotels, etc. I made other arrangements and got hold of 2 real tickets for the event. I contacted my credit card company who refunded the money to me, pending an investigation.
2 days before the event on 8/6/12, I was emailed 2 tickets. I originally paid 'Online ticket express' 1328 Euro for 2 tickets. However these tickets were 120 Euro each. The e-mail stated that our names were attached to the tickets. As I had acquired 2 alternative tickets for the event, I did not try to use these tickets. Perhaps they were real, though I could not take the risk. Travelling from Australia, I had explained my obvious anxiety to the 2 people from Online ticket express, though they obviously did not care when I received the 'tickets' 2 days before the event.
The Roland Garros official website warns fans not to use this company. I have found them to be aggressive on the phone and very unprofessional. Please DO NOT use ONLINE TICKET EXPRESS!!!