New York TimesReviews 92

I have been charged for months on a rolling subscription without realising. They have NO WAY of writing to them to request a partial refund when the service has not been used and money has continued to be taken for a long time. This is so unethical. How can this company claim to have an ethical standpoint when they are robbing people? Their 'Contact' webpage has NO WAY to contact them in writing to request a refund or to make a complaint. They have an option to call in within certain hours where doubtlessly they will take up your time and fob you off, like the whole of their website is structured to do. Perhaps they don't want to discuss their horrible policy in writing with people and they want to keep all negative interactions off any written record? It feels like being scammed and silenced by a company claiming to be a voice for people. This kind of exploitative system has more of a negative effect on people in poverty or with issues taking up their time (in other words, vulnerable people). Terrible experience and a shame because frankly I view them as corporate money grabbers now and don't know if that can change.

Do not trust this newspaper, it belongs to economic power groups which protect their own interests, not those of the population, spreading false news lacking evidence.

The NYT is Far Right wing Antisemitic POS garbage posing as "News". I wouldn't use it for Toilet paper or a birdcage liner. Truly disgusting and disappointing

Apparently, the New York Times was charging me for two all access subscriptions; one through a PayPal account and one through a different credit card. When I realized this and asked them for a refund….they said, even though they saw they had been over billing me, that the most they could refund was two months. While I enjoy some their articles, I was LIVID that they didn't provide a larger refund. Seriously, if you don't care about your customers, how good a provider are you?

NY times customer service is pathetic. Their customer service portal would not accept multiple payment methods over 6 calls lasting a total of 2.5 hrs, including 3 calls with supervisors! Finally, a supervisor suggested that they cancel the account and setup a new account under the same credentials, which they did. However, they charged my credit card an amount more than 3 times what I was to pay.

A great publication that does so many things superbly well, but cannot get basic customer service right. Shame on you NYTimes.com

Seems NYT has a problem some of its reporters prefer propagating Kremlin propaganda on Putins invasion of Ukraine, but not only. (accepting it at face value. Lazy? Or maybe something more to it than that?

NY Times gave me introductory offer of $10 for first year, the second year will be $60. I tried to cancel my subscription then there was an offer to extend my subscription at $10, so I approved it. I did not get any email confirmation of this $10 renewal, suddenly my credit card was charged $60 and I called Customer Service about this. They just answered no change in my subscription so I was charged $60 and no refund possible. So I just cancel the $60 renewal subscription. Very bad experience.

I subscribe to both the NYTimes digital subscription and the NYTimes Cooking. Both are fine, giving me the quality that I expect.

I spent 30 years of my career designing and implementing computer systems for the publishing industry, including two different newspapers and several magazines, so I understand that technology can be frustrating and that the media industry is suffering right now. The Times suffered a technical glitch, apparently. That's not my issue. My issue is that their customer service agents were unable to resolve my issue after multiple phone calls.

Long story, condensed: I received an email that my "payment didn't go through." My automatic renewal would not work and the link to update the payment info also did not work. It took six phone calls, each averaging 30 minutes, to get around whatever the problem was - The online page took me to another site with a link that wouldn't connect. It appeared to be an internal issue on their site.

Most of the agents that I was connected to had heavy accents that were very difficult to understand.
My issue was a "one-off" sort of thing, that didn't fit into their scripts. They didn't have enough knowledge to comprehend the issue, much less to resolve it. They bounced me around, including to third-party vendors who also couldn't help.

Yesterday, one told me that my payment was processing and to be patient... that turned out to be untrue. Finally, ten days after this ordeal began, I got the subscription renewed.

I can hardly wait until next year when I have to update my credit card into because the card will have expired.

I have been trying to get the NYT Sunday edition delivered to me--FOR 17 WEEKS. Just awful customer service. So frustrating.

Otherwise, a very unreliable newspaper - filled with opinions, that do not matter, at all.

Read this article:
https://www.nytimes.com/2021/06/25/world/europe/germany-nazi-far-right.html

- and I am deeply offended, as an Ethnic German - that such an article can be posted.
Writing "The Return of Germany's Far Right" is absolute appalling, along with being untrue.

Examples you give - 29 officers (out of 84 million citizens) spreading nazi propaganda is one clue of the absolute ignorance, a lot of Americans, especially Media Leachers seems to have.

Shame on a paper, that used to be the Top of Pyramids.

If you like to read about how terrible white people are and that the LGBTQ%@%#&$ community is the best, this is a newspaper for you. Just don't expect respectable or serious journalism.

I'm a home health aide and I work in a facility I subscribed to the paper for a resident out of my own pocket because the facility stopped subscribing for a copy for the library there and she was causing a huge issue over it every day getting upset raising her Blood pressure I was told the payment would come out on the 14th of every month at the time I subscribed and it started coming out earlier and earlier every month and this month it's going to overdraw my account so I called and was told it gets billed every 4 weeks so I needed a remedy just once until Friday when I get paid so there really isn't any I can cancel on a 99 year old lady and wait 7-14 days for a refund or a grace period and wait for 7-14 days for a refund neither of those options help me and your customer service sucks

The only true information that New York Times print, is the date on the paper. How does any of the employees show their face in public. I'm happy that a few writers have left and brought the truth out about the times.

Barbara E. Was very helpful, professional, responsive, positive & knowledgeable to answer any questions. To our surprise, we were successful in the purchase of 2 tickets to attend the Championship being held at the Masters in Augusta, Ga. Her positive, optimistic personality is refreshing considering these challenging times we all experience. She is a true asset to your Company. Thank you for hiring her so we could experience this memorable moment.

New York Times news requires that you become a subscriber. If you see a link on Google you cannot read it unless you subscribe. Why bother when other companies provide the same news for free. They make money another way, maybe ads etc. I flag them in Google so I don't see them. Other companies have the same stories for free so I rely on them. I'm a Microsoft System Engineer and know information is free elsewhere.

Its a antisemitic news papier pleases don't buy it its full of hate on Jewish ppl in Brooklyn in todays days when crime is so so high and they don't have batter what to do than writing all around the year s**t on peaceful ppl shame on thiam

80 years ago the Jewish community were stock into the butem of page 26 now the are in the front page because the times wont the Jewish community det