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NETELLERReviews 142

1.5
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NETELLER Reviews Summary

NETELLER has a rating of 1.5 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NETELLER most frequently mention bank account, customer service and deposit money. NETELLER ranks 134th among Payment Processing sites.

service
19
value
18
quality
19
Germany
1 review
0 helpful votes
Follow Mara J.
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Stay safe
November 3, 2024

Can't believe this people still exist here, poor service and meanagement, t razeit look into it all and get it fixed for me

Date of experience: November 3, 2024
Romania
1 review
0 helpful votes
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Neteller stole my money

On 13 May 2024, I made a cash out from my Neteller account to my credit card.
I received the money on my credit card but on 27 June 2024, my bank deducted the amount from my bank account because Neteller did not send the money to my bank.

Neteller Neteller stole my money - Case ID ******* from 02 July 2024

They do not want to give my money back

Do not use Neteller services

Date of experience: July 30, 2024
Canada
1 review
0 helpful votes
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This company is just another scam they say all this stuff about on line shopping and stuff but it's BS they told me the service is not available in Canada, are you kidding don't use them and google should be held responsible for backing them.

Date of experience: March 27, 2024
Japan
1 review
1 helpful vote
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This service will block your access from whole your country and your money is gonna be gone. They already did that to many countries.

Date of experience: November 26, 2023
Austria
1 review
0 helpful votes
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They stole your money
September 28, 2023

I deposited the money and in one second they blocked my account. Now they doesn't communicate They are normal, pure cheaters.

Date of experience: September 28, 2023
Canada
1 review
0 helpful votes
Follow Al S.
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Deposited money in account so that I could withdraw to 3rd party as 3rd party accepted deposits through Neteller, when it didn't work I tried to have funds returned to my bank. I sent multiple emails they requested documents, I sent documents and no response and no resolve.

Issue has been resolved. The issue was my personal bank and not Neteller.

Date of experience: August 29, 2023
Argentina
1 review
0 helpful votes
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MOTHER$#*!ERS
March 4, 2023

THEY SUCK, THEY STINK, THE WORST SERVICE, THEY SHOULD BE CLOSED. BASED ON ALL MY EXPERIENCE WITH THEM, I CAN SAY THAT THEY ARE THE WORST VIRTUAL WALLET, WITH SKRILL, THAT HAS EVER EXISTED

Date of experience: March 4, 2023
Oman
1 review
0 helpful votes
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Neteller is a big cheat
December 24, 2022

Neteller is a big cheat they deduct all my balance I just open account with them get it verified and after that make a deposit but when I tried to transfer fund firsts they did not proceed than they deduct all my funds such a poor support and cheat wallet.

Date of experience: December 24, 2022
Spain
1 review
0 helpful votes
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You just have made the mistake of your life depositing on neteller. I made the same mistake.
When i deposit it was no problem, but when i want to withdraw they ask me for verification, the sistem they use for scaning the documents is the worst when i need to scan the back of the document i tri for 3 houer but nothing. I have sent an email with all my documents and im waiting for response.

Date of experience: November 27, 2022
Switzerland
1 review
3 helpful votes
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I deposited 100€ that I wanted to lay there. I logged in today and have 0€.

After contacting them, their answer is that they charged me 100€ for not providing my documents.
However they had all my documents when I charged the account with 100€.

Nowhere is written they will charge 100€. So to resume, I created an account and gave them 100€

They are scammers and thieves. DO NOT USE THEIR SERVICES!

Date of experience: November 24, 2022
Ireland
1 review
0 helpful votes
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What a shambles?
July 29, 2022

I used Neteller to make a deposit, when I attempted to make a second deposit to the same site I couldn't, when I tried to withdraw my balance from Neteller back to the card I had used to deposit they wouldn't let me. Customer service were of no help eventually I had to withdraw to my back account resulting in a charge of almost 20%. Absolute shower

Date of experience: July 29, 2022
Croatia
1 review
0 helpful votes
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Dont use Netteler
June 21, 2022

I had account many years, it was verified, everything was good, and suddenly they froze my account...

I send mail to support and they respond something with my identity is wrong? I tell them i can turn my webcam on and show any documents they want, but they dont want accept that. They just close account and take my money...

Very bad behaviour and support. I have no other word to say, but they are scamers.

Date of experience: June 21, 2022
Philippines
1 review
1 helpful vote
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I have created my account in January.
Creating my account was smooth so I was convinced to deposit some money on my account.
I thought I could make a transaction with my money right after but lo and behold, i had to undergo a verification process first before i could withdraw my money!
They froze my account and charged 5 USD every month due to inactivity.
It slowly ate away my money which i couldn't even access!
This app doesn't even deserve a single star!

Date of experience: June 6, 2022
Malaysia
1 review
2 helpful votes
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Avoid Neteller
May 12, 2022

After registered i try to verify the account before deposit, they say i dont need to verify. Then i deposit, they restricted my account, ask me to verify, i try to verify but failed. Today, i cant access my account.

If you want to use money transfer service, DO NOT DEPOSIT BEFORE YOU ARE FULLY VERIFIED with the service provider.

"TRY AGAIN" button = dummy button

Date of experience: May 12, 2022
Massachusetts
2 reviews
16 helpful votes
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I had issues making a payment on my account for weeks so I contacted customer service for help. They were not only incompetent but they didnt't even try to engage and attempt to resolve my issue. All i was told was that my account was under internal restriction and that they couldnt do anything about it. Totally useless customer service.

Date of experience: April 12, 2022
Ghana
1 review
0 helpful votes
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This guys are thief's
April 12, 2022

My image is below, made a deposit and the took all the amount in it, denied me access to my own account the took my money

Date of experience: April 12, 2022
Canada
1 review
1 helpful vote
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If you are stupid like me and sent money in... Well you are never going to get them back... Just gave it up and move on

Date of experience: March 12, 2022
Australia
1 review
0 helpful votes
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DODGY COMPANY
December 8, 2021

NETELLER ARE DODGY COMPANY

NETELLER ARE DODGY CROOKS

NETTING ARE DODGY CRIMINALS

STAY AWAY FROM DODGY CROOKS

Date of experience: December 8, 2021
Bangladesh
1 review
3 helpful votes
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Neteller is SCAM
November 9, 2021

Totally SCAM! It's unbelievable, they charged $150 from my account first and asked for Bank Statement to refund the rest of my $1837. First, they denied my statement and asked for an alternative one. I made a new bank account just to provide them with the alternative statement. After sending the new statement they said the refund request is denied and they can't refund me or provide any more information about it! Can you believe it? If you think I am lying, I can give you screenshots of everything. They have the right to terminate my account but they have no right to take my hard-earned money. Please use other payment processors but not Neteller.

Date of experience: November 9, 2021
Australia
2 reviews
1 helpful vote
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Dodgy company
October 20, 2021

NETELLER ARE DODGY COMPANY

NETELLER ARE DODGY CROOKS

NETELLER ARE DODGY CRIMINALS

STAY AWAY FROM THIEVES

Date of experience: October 20, 2021