67 Reviews for Nastygal.com
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Saw shoes I wanted for 30% off but when I added it to my cart it showed regular price. Called them on it and they wouldn't honor the price. I ordered the shoes anyway at regular price only to receive the wrong shoes. Live chatted with a rep and she said she will email the label, next morning still no label, gave me some BS about UPS taking 24 hours. That is just BS I've had places email me while we're on the phone and I get it right away. Customer service is horrible. Their toll-free # doesn't even work and I've always had to call their other non toll-free # that's for international customers. Seriously they can't do anything right and I'm never buying anything from them again.
i ordered 90 dollars worth of stuff.. from cyber monday.. had to pay 30 dollars in duty fees.. stuff came nothing like what it looked like in photos. I am not kidding there clothes looking nothing like there photos.. i read all the reviews online and was like okay maybe people are being over dramatic.. they are not trust me do not buy from this site.. the colors are different the shirts dont even fit its terrible im so beyond pissed off
They have cool trendy clothing. Sometimes items that cannot be found anywhere else. I am giving them 1 star based on how they run their business. If you spend over $75 you get free 3 day shipping. However, they wait 3 days to even process your order and by the time it arrives at your doorstep it has been a week. So that seems like a scam. You spend more to get the items quicker and they still take a week. ! I heard they are opening brick and mortar stores. I hope they run those better than their website.
I bought a pair of black pumps on black friday, so I got $98 shoes for like $68 altogether. They got here today and they're a little hard on the inside of the shoe all around but I still really like them. However, they are a little too snug. I went online to fill out the exchange form, but you can't exchange them, only refund. Furthermore, unless you want a refund in store credit, you get charged $5.99 if you want your money back. So I called customer service and the girl was nice, but she said I have to first return these because they don't do exchanges. She informed me that there was only 1 pair left in the size I needed, so I should order them right then on the phone with her. But she wouldn't be able to give me them for the sale price I got them for- I'd have to wait for them to receive the other ones and then they will supposedly price match...but I don't exactly trust them to do this, since it says this no where in writing. I didn't want to buy another pair of the shoes for $100, and then also be waiting on my original $68- It just seemed so uncertain and I may end up with a new size that is too big/not right, and may possibly never see my money back ($168!) for either pair. I decided to just keep the original pair- they're better now that I broke them in walking around the house. I like them a lot but I will not buy again from nastygal- there's just sooo many websites with much easier/more accomodating return and exchange policies that I would much rather give my business too. Hope this helps.
I was extremely excited about receiving a jacket that I ordered on Monday from them. The shipping came quickly but to my dismay when I opened the package, the jacket looked nothing like what the picture did. The quality was in my opinion worse than forever 21's and I paid about 3x what I would at forever 21 for a similar jacket. Wish I would have read this before purchasing.
ordered three items on an incredible sale, they arrived on time but two items were missing and the dress that ended up coming was really poor quality and nothing like the picture. nasty gal refunded the two missing items and im able to returning the third one, overall a really frustrating experience but at least ill get some of my money back.....
I wish I would have read the reviews here before purchasing with Nasty Gal. I purchased a pair of heels, prior to ordering I asked the agent if there would be any upcoming sales for the holidays, she stated she was unaware of any and that inventory was low so I should order. I did on 11/20 I did not receive my item for 1 week, 11/27. The next few days were Thanksgiving. On sunday I notice the heels are 33% off, not an insignificant amount nor a sale not worth mentioning. I tried to get in touch with an agent but was unsuccessful, finally on 12/3 I get ahold of one where I am told price matches are 10days. It is stated no where on the site, most online companies are 14days, and they don't considerate a "customer curtsey" as does Nasty Gal, but a normal part of doing business. I am 2 days off of being in touch, I had the shoes for 1 business day. They are not willing to match and therefore unfortunately have lost my business.
Order my item on 11/19, now 12/03 still did not get my item. I paid $8 for shipping which they said "3 days express shipping". Totally lying and such a ripoff. Even stuff I bought from eBay takes faster and cheaper to ship than this company.
I used to really like their clothes, but after shopping with them for just a few times, I have to say this is the last time I'll buy stuff from them. Their quality is not as good as expected, especially with ridiculously high price. I'm not sure if I'm unlucky or their products are just crap, there's always defect on things I bought, especially if it is sales items. It's going to cost me more just to ship it back so I'll just keep it. Their stuff is not that unique after all, I've found many online sites with similar products and quality but at least 70% off, some sites with similar price but so much better quality than NastyGal. No reasons for me to shop there again.
I ordered a dress and clutch for vegas and i got the three day "express" shipping. It said three business days. I ordered it on saturday and it didn't get to my house till FRIDAY. I left to vegas friday morning so my package didn't even come on time. They didn't ship it out till wednesday!!!TOTALLY misleading. On top of that the dress was hideous and the clutch i ordered was the size of a laptop case. HORRIBLE HORRIBLE HORRIBLE. Now I have to pay $5.99 to return all these horrible items.
I can impart some wisdom as to Canadians are charged such a ridiculous amount of money for 'customs'. I had figured this out the hard way with my addiction to online shopping from the states.
When I first started shopping with Nastygal back like 2 years ago, they were just an up and comer and their clothes were great/so was their customer service... now that they've made it to the bigtime they've decided to screw their customers over and only care about profit... and this is where customs charges come in.
They didn't use to work with DHL as their international Canadian delivery courier. DHL ALWAYS collaborates with the business to charge international address another 'customs' fee which isn't really taken by the Canadian government but rather taken half by DHL and then half by the company ie. Nastygal in this case. ANY order over 21$ CAD they WILL charge and it WILL be at exorbant prices. I once ordered a 30$something package from Karmaloop (works with DHL). The customs was almost the same as the package. I was forced to pay. Needless to say I have never ordered from Karmaloop ever freaking again.
It's been awhile since I had sworn off Nastygal because of their bad quality of clothing in my last order... so I've decided to give them another try....
I placed 3 orderes all between the ranges of 33-50$CAD last week, hoping that if i broke it up that it could slip by customs... for their black friday sale (today) I was going to place a large order of 200$... then I found out they switched to DHL. I've completely cleared my tote and now expect to get charged on all 3 of my nastygal delivers.
The sneaky truth is that if you see any company use DHL as their delivery service. RUN FAR AWAY.
Update on my 3 packages coming soon... though I suspect it won't be good news.
Items does not look/feel as good as the image, so beware! I used to shop a lot from them at one point, and returned most of them with disappointment. I have since stopped buying anything from them. I agree when someone mentioned that their style is very slutty. The price point is also very high considering the disappointment i received. The customer service is just okay, they are responsive, although sometimes could take forever to reply. Not sure how it is now, as I have never shop there anymore.
I was very angry to find out my order had to pay $43.18 of taxes to pick up my packages!! (I'm in Canada btw) Beware of the hidden fees! I regret and i feel ripped off.
it means I wasted $15shipping fee+$43.18=$58.18 for a an order that is only $99 :(
i TRIED to order a dress and the site wouldn't let me order anything - kept getting an "error". I order with this card from LITERALLY EVERYWHERE - dollskill, solestruck, asos. com ,blackmilkclothing etc etc and i've never EVER had a problem with placing an order.
Then i called for some help but no luck. they couldn't do anything , s o i didn't order. ridiculous
HORRIBLE, if only I could give negative stars.
Usually, I am a patient shopper. But this site will not allow me to return my orders! I have contacted customer care multiple times for the PAST FEW WEEK and I have not yet received any response!
What good is online shopping if you can not be reassured by the return policy? Nasty Gal is pretty much a bulls**t site with a bulls**t return policy. I got ripped off a fat sum of money because they do not respond in customer care although I keep getting redirected to customer care when I try to return my order.
If you want to pay for horribly inaccurate sizings and product descriptions WITHOUT the comfort of a secure return policy, then this is definitely the site for you!
blowing away money in the wind will pretty much sum up your shopping experience here.
I was just browsing through this website. Looks like Forever21 clothing (which I am a BIG fan of) for BeBe prices. SO RIDICULOUS!!!!!!!!!!!!
this website totally sucks, i do not recommend buying from them
the materials of the clothes are pretty fkn cheap despite how expensive it is.
the clothes don't even have a nastygal tag on it, it's like they got it from some cheap clothes store.
I dont know why this website gets such bad reviews, every experience i've had through nasty gal has been a positive one. only once have i received something that was wrongly labeled in size. i am not a tiny little thing like the models or a lot of the girls that shop on the website, but i shop for items i know will flatter my figure, and i know which items will not. everybody complaining clearly needs to accept the size that they are. moreover, ive had great experiences with customer service, returns and refunds. also, the quality of the clothes i receive is exactly what i expect. its certainly not designer quality but it is what i pay for. if youre expecting top notch then order clothes nasty gal offers from other brands, like for love and lemons. pricey, but quality. i am head over heels in love with their trends, really things you cant find absolutely anywhere else unless you want to clean out your wallets.
Although this site had many negative review I still decided to order items from this site. Overall, the quality of the fit of the product once you actually receive it in the mail is a total toss up. The sizes and fit are inconsistent in comparison to what they look like on the model and what they suggest on the size chart. In US sizes, I am a zero or 24 in jeans, x-small in everything else. 5' 1" and 100 lbs. My dress sizes even between different brands rarely changes. I got leggings that were a small, though they suggested that I should be wearing an xx-small. Good thing I didn't listen cause the small fit great (although the model who is like a foot taller than me was supposedly wearing the same size...). I ordered a sweatshirt. Got an x-small. WAY too big. ?? Then, I got a dress in xx-small. The model was supposedly wearing a small. I tried the x-small and I literally couldn't even get my arms in. So, I returned that for store credit and ordered the same dress in a small, two whole sizes up from what they suggested I get. Yeah, still REALLY tight AND there were rips in the dress clearly from other poor suckers who had tried it on and stretched the crap out of it cause there is absolutely no stretch to the fabric. They also still had the capacity to send me a ripped dress. I noticed the damage before I even tried it on. There is absolutely no way the model was wearing a small in the picture. And now, they are out of stock of this dress, and I have to take a picture of the damage and return it AGAIN and I bet they'll only give me store credit. Honestly, they have such cute stuff on the site but you're taking a huge risk by spending your money here. The sizes and quality are very inconsistent, plus it's definitely not cheap. Also, if you want to get your money back they will charge you a 5.99 processing fee or only give you store credit (once again forcing you to take a risk on ordering something from their site again). I don't know if I trust the site enough to order from it again.
I ordered a bodysuit and a floral skirt for the first time on this site. I was really excited to receive them and to my dismay the quality of the items were not the same as represented in their online representation. The fabric of the skirt was stiff like a piece of plywood and my order clearly stated a S, yet they ship me a XXS! The bodysuit was even worst. The fabric kept riding up on the sides of the slit cut-out. And be aware as there are no return or exchanges for body suit! Most horrible experience ever and will NEVER shop here again.
I think I can top your stories.
I ordered sale items. I went to pay, there was a server error page when I went to complete the order. Weird. So I go to my order history page, and the order had gone through so I was happy. LUCKILY I decided to check it, and they CHANGED the price to about 40$ MORE than I agreed to.
They had taken two things off sale. Never asked me, told me, or requested my permission to charge my card for more than I originally agreed to. And when I finally got a hold of someone she blamed me for not refreshing my shopping cart and would not honour the sale price I had originally agreed to pay.
Is that not illegal? Charging more than the customer agreed to pay?
Literally the most ridiculous shopping experience I have ever had.
I've purchased from them before, unless you are buying a brand off of them (like Unif) don't expect the quality to match their preciously edited pictures. Hence why I only bother will sale stuff now.
In a single website, I can buy the newest trends of clothes, shoes, accessories, bathing suits, and even lingerie. This easy to shop website has what seems like an infinite amount of possibilities for outfits. They also sell vintage clothing. Scrolling through Nasty Gal is one of my favorite things in the world.
My experiences using Nasty Gal’s website for my online shopping needs have always been so wonderful. The website is extremely organized with many different sections. With two clicks I can look at shorts, tank tops, dresses, accessories, or whatever it is I’m in the market for. Their easy to follow categories allow me to quickly switch from their “What’s New” section to their sales or even their “look books,” which provide a sneak peak of their upcoming outfits.
The website is extremely user friendly. They provide a live chat option where shoppers can instant message with someone from the website who is there to help 24/7. There is never any waiting. They answer questions in a clear and concise way, even giving certain links to take the shopper exactly where she needs to go within the site in a matter of a few minutes. While scrolling through the different choices, passing the cursor over an item gives different views and angles of the item. The best part is, no clicking involved. The site appeals to an international cliental. It offers the website in over 10 different languages and currencies. Also NastyGal provides shipping all over the world. A new outfit can be bought wherever I travel.
Their clothes are insanely cute and they have the latest trends. The style of clothing mostly appeals to the 17 – 25 year old range of girls. I recently bought an ivory colored floral print top that matches all of my basic shorts, skirts, and pants. It is understandable that some may see the site as being geared towards a smaller figure because most of the clothes tend to be skimpy and revealing; however, the site provides clothing suitable for all figures. The clothes run true to size and every time a shopper clicks on an item, they give an easy-to-follow sizing chart. Sizing typically runs from XXS – L but like all women’s clothing, no two pieces fit the same, which is why they provide a great sizing chart, giving the exact measurements according to the sizes.
Along with the sizing chart, they give a full description of the model that includes: her height, what size she’s wearing, and the exact measurements of the item she’s wearing. My favorite part of this website is the “Get the Look” option. With this resource, I can click on the item I like, and it provides a one-stop shop for the matching bottoms, tops, accessories, and shoes to complete the outfit.
Their prices range on average from $30 - $100. Although they do offer higher end items such as real leather jackets in the $300-$500 range, these tend to be the exception. All the apparel is reasonably priced for the quality of the product. The clothes do not tear or fade, and they last a very long time.
Their sales are phenomenal, offering more than fifty percent off sometimes. Sales only last for about three days but are offered periodically throughout the year. Sometimes they’ll even have $100 dresses for only $20. With these steals shoppers don’t have to wait until they save up for the items they want.
Shipping comes free on orders of $75 or more, or it’s an $8 charge for expedited shipping (1-3 business days) – a relatively low price compared to other clothing websites. Their orders always arrive on time, and they send you confirmation shipping and delivery email alerts just incase any mistakes were made. They package each clothing item in a small plastic bag, and then ship it tight and organized all together to avoid order separation.
Returns are made simple and easy with a step-by-step guide included in every purchase for return items, along with a return label. There is not a shipping charge for returns unless shipping was free, in which case they deduct half the amount of the cost of shipping from the return. A way around this is to request store credit, and no money is deducted from the return. One negative is that they do not do direct exchanges if something does not fit. The shopper has to repurchase the item.
Overall, my positive experience with Nasty Gal has made me recommend it to all of my friends. Each of us receives a 10-dollar off coupon when we share our fabulous finds with other potential customers. As you can see, this is a great clothing website. You should definitely check it out for yourself.
TOTAL RIPOFF. I ordered a scarf, pictured on the site worn as an infinity scarf. When I recieved it , its just a piece of cloth thats not long enough to even be a regular scarf. Their return policy is a total RIPOFF as well; you can either get store credit or only partial credit- a $5.99 handling fee! What a joke. I'm livid. Terrible customer service, horrible quality of products. Never shopping here again.
Just shop somewhere else...returned a dress that was too small, ordered larger size, shipping was fast...BUT, getting your money back is not a guarantee. I was told my return package had night lights in it, not a dress. Not possible. They actually asked me on the phone and in an email if I wanted them to ship night lights back to me. I called several times to see what was up, they were not going to give me my money back until they investigated what was going on in their warehouse, then I received an email saying that my shipment was cancelled and that my credit card would not be charged....ummm my shipment happened 2 weeks ago, and I was charged back then! I will say, every girl that I spoke to on the phone was very very nice, this was not their fault, just really a bizzare company. Finally, 8 days later, I just received notification that my money is being refunded. We shall see....by the way, I figure I have now paid about $75 for a dress that was maybe worth $20
If I could, I rate this site ZERO stars. I'm currently on my 5th return in a row with them...stemming all from an original order I made 3 months ago. They keep giving me store credit, and so I keep buying things that don't work out. Why don't they work out? Because there representation of their products is, as said below, MISLEADING. I'm guessing because of their background as an ebay vintage store, they use the ole ebay trick of pinning clothes to models and having the models hide design imperfections in pictures...aka, an unflattering tent dressed is pinned to look more chic and fitted...a faux pocket on a sweater is hidden by a model's hand, so one can't tell that it has an odd and bulky fit...and no where does it mention these attributes in the description. Perhaps, I'll check the user comments and reviews to see how an item fits first...OH WAIT, THEY DON'T HAVE THIS FEATURE ON THEIR SITE. They know exactly what they're doing. If you don't like the design of the products you sell, then maybe it's time to fire your buyer instead of selling $#*! that doesn't look like it does on your site.
They do have some nice stuff, but most of the time it's way overpriced. Not only are the clothes expensive, but so is the shipping (yes, $15 is a lot when there are sites that offers way cheaper shipping). I live in Europe so I also have to pay for taxes, which is at least half the cost of the whole order, with the shipping rate included. This pretty much defeats the whole purpose of ordering clothes from Nastygal. I'm a student with a limited economy, I can't afford that. What a shame.
I can't say much about the quality since I've only ordered from them once, but based on what I've received I'm fairly pleased with it. I ordered a dress and it came in the right size. It fitted perfectly and the fabric was nice and thick, but it was however a little see-through. The quality is nice, but nothing to rave about.
To sum it up briefly, the clothes are nice and unique but way too expensive. You can find the same stuff for half the price on other online stores. You want similar clothing? Go to boohoo.com, thefe.com & gojane.com. Stay away from Nastygal.
Nastygal.com is racist. 97% of the models are Caucasian. I always advice people from other cultures not to shop there!!!!!!!!!!!
I don't know why this place has so many negative reviews. I've known about NastyGal for about two years now and I always would go on their website and just stare at their clothes because I loved them but never bought anything because it was just so expensive. Finally, last week, I ordered a dress from Nasty Gal; I ordered it Sunday night, paid no tax, and shipping was free. I received my dress on Thursday afternoon, four days later, and it was in perfect condition. No rips, no stains, no tears, my only complaint is that it's a little too big, I ordered a Medium and it fits like a Large. The dress was exactly like what it was on the website, and overall, I'm very pleased with my purchase. Sure it was a tad bit overpriced ($78.00) but I'd definitely order from them again.
Terrible, Terrible, Terrible. It does make me feel better though to read that this is something that many others have experienced. This is embarrassing for them to have so many bad reviews.
They don't know how to handle international orders, customer service is poor, the quality of the dress came in very cheaply made and was sewn incorrectly making it faulty and unwearable. They will not return as you pay for their inflated duties and taxes (that they don't mention in the checkout page) and leave their customers at a a loss.
Quality of the dress is akin to something I can probably find in some cheapo flea market.
NastyGal you are all flash but no real class.
NastyGal is such a ripoff! Their prices are WAY over inflated!!! I don't know how women fall for it! Check out these identical pieces I found that are WAY cheaper on a competitor's site/store. Don't be fooled by NastyGal!!!
NastyGal - $58
ForeignExchange - $34
White Time Out/Censor Top
NastyGal - $48
ForeignExchange - $28
HORRIBLE customer service, I returned an item they shipped in a larger size, ONE MONTH LATER and they have still FORGOTTEN to refund me. One month after and a woman on the phone says OH...ok, let me get to that!!! wow!!..NEVER AGAIN will I come back.
I love Nasty Gal's items, but the last purchase I made was a disaster! I bought the Helix dress, in white, in size M, which was first bigger than the sizes on their size chart (how should I have known I was a Nasty Gal small when the size chart says I'm a medium). To make this even worse, the material was dysfunctional and contorted making the dress unfit to wear in public. There were wrinkles and wire bends everywhere that shouldn't. The online picture was nothing like the actual dress.
I usually get my packages quickly and the customer service, unlike others I've read, is actually decent. However, their charts and sizes are misleading.
I bought a size SMALL pair of Serpentine Shorts from them and got a size small that was 30". The model was super fit and wearing a supposed "size small" which happen to fit her perfectly and also a size 24" just like me. I was so disappointed after I received my order to see that it was way too big.
They gave me in store credit, however which was ok but I now know that I won't be able to order shorts from them. I spoke to a customer service rep that told me just today that the sizing for the models were misleading.
I also bought a zipper dress that was really cute but didn't last but a few months since the zippers started crumbling apart after 2 washes and very little use. Instead of metal, they were made out of cheap plastic.
Pretty disappointed, Nasty Gal.
my first experience with nastygal.com was not a pleasant one. when I received the over priced item that I ordered, it was ripped in two places. When I called to exchange the item they were not willing to compensate me at all for my purchase they told me that I had to pay to ship it back and then they would reimburse me for my order. they would not just exchange the order. I would have to order the item again, this is an example of poor customer service. I will never order form this site again.
Let me start by saying I am a fan of Nasty Gal from way back in the days of eBay.
That said I have been becoming less and less of a fan. First of all I think I would have once been considered the target market yet no longer am.
I once admired the founder, I felt I could relate to her and her style. Not any more. Now the website looks like every other cheap clothing website out there. I just had a look at their latest arrivals and 95% of it was super tight, super short and super tacky. I see their vintage is becoming more and more less 'vintage' , less original and super expensive. Which I get because I would be very surprised if any of her old 'vintage' customers shop here anymore as she is appealing to the mass of 15 year olds who want to look like everyone else.
That said I have purchased several times. Wasn't impressed. I was actually really surprised how cheap the quality of clothing was, especially of their own 'designs' under the Nasty Gal label. I am an international customer and a jacket I ordered turned up the wrong size , way too small and they had sold out so I wasn't able to get the correct size. That kind of did it for me.
I know the target market for this shop now is probably happy with the store, like I said its like all the other clothing stores online specializing in cheap disposable fashion. 15 year olds don't know it as the store us older fans do. And I doubt the founder cares as she's getting so much positive press and making a fortune. Good on her, but I can't help but feel disappointed.
Quality of jacket wasn't that great and looked a lot better in the website photo. It was also too big even though it was size XS. I had good customer service though when returning it and no problems with shipping.
I have bought many items from this site, the quality of the clothing is poor and quite deceiving compared to what is shown on the website. I will not buy from this site in the future.
I ordered these cute platform shoes from this site exactly 2 weeks from today and trusted this site because i've had friends who have ordered from Nasty Gal and also many youtube gurus trust this site. I still haven't received my order and after reading these reviews im scared thinking I will not receive these 100$ pair of shoes, I live in Canada so im assuming it'l take long to ship here, hopefully i get these in soon.
Some cute stuff but in my opinion the quality of the clothing is terrible. Most of their merch can be found on eBay from Chinese vendors for LITERALLY 80% less than what Nasty Gal sells for. I've bought about 5-6 things from them and I was really only fond of 1 item, was okay with another and returned the rest because of the lack of quality.
I have been shopping vintage for many years and that has included on eBay. I was glad to check out a new source, Nasty Gal. I was disppointed in the quality and diversity of vintage clothing on the site. The truth is I would not be caught dead in any of it. I associate vintage fashions with style and elegance not trashy, which is what most of the items on the site appear to be. Further, they are overpriced. I am a professional woman who desire, again, elegance and style, which are not synonymous with Nasty Gal.
I rated it meh cuz I had no problems with my orders from them in the past. They had always been great to Canadian consumers by declaring a lower value on the declaration form. But on my recent order, for some reason, they didn't do things like they usually do, and I got wacked with $97.16 in customs duties. ffffffffffffffff. And now they no longer offer free shipping for orders $50 or more to Canada. It's only free shipping if you order $150 or more. Boooooooooooooo!
I did my first online purchase and bought two dresses. I was so excited but one dressed wasn't how it looked liked in the picture and the other dress was simply too big. The sizing was my fault though. It is pricy, but the site features unique and trendy designs. I like that they sell brand name shows like Jeffrey Campbell, because some of the stores at my local mall doesn't carry the certain style of shoe. I'll be more hesitant in purchasing a dress or top from here again because I don't want to have to pay shipping to return the items!
This company is a greedy corporation and has the worst customer service.
First time ordering my package was left on front door, called usps said it was never
there, asked nasty gal to help, Supposedly there is an investigation going on.
So far it's been 20 days... I am left with no cash, and an invisible dress.
Nasty gal could have offered to overnight and replace the dress since they are cheap dirt. SIGNATURE CONFIRMATION SHOULD BE MANDATORY.
$#*!ing hate this worthless company.
DON'T ORDER unless you like $#*! customer service !
I've ordered on two occasions from Nastygal and I have mixed feelings. It can be very hit and miss and the clothing overall is somewhat cheap. If you shop at Forever 21 and don’t mind similar quality then you will not be disappointed with NastyGal. Anyone looking for higher quality should probably look elsewhere. I kept about 4 items from over 12 that I had ordered. That being said, I did not have any trouble with returns. I would order from here again, but only if I saw something I could not live without.
They give you a one liner about taxes and duties.. OH thanks for not mentioning the duty will be the same price as my order THANKS for terrible communication of this. never ordering from here again.
Gotta love this website, eventhough its based in america , it still ships worldwide and gives great customer service if you're ever in doubt about your order :). This is great as I am a costumer from ireland and I rarely find a great american clothing website that ships internationally for a reasonable price !
I've ordered from them 3 times and each time the items came on time and as described. Not sure why there's so many bad reviews. I've never tried phoning their customer service but I have emailed them and they respond REALLY quickly.. as in within the hour sometimes. Their customer service via email is fantastic. I had to exchange two items because they were the wrong size and I received my refund in 4 days.
WOW! I wouldn't even give a 1 star because their customer service was horrible.
I actually saw a 25% discount on First Purchase on one of the websites. It also said that it worked just 2 hrs. ago.
For some reason It did not work for me so I contacted the customer service over email and she wrote, " if you place your order we can refund the 25% difference."
So, I went ahead and ordered it and informed her with my order#. No response. I waited over night and still was not discounted. So I called the customer service and even talked to the Nastygal supervisor, even though, one of their CS told me specifically that they would give me 25% discount. The Supervisor didn't do $#*!. So i cancelled the order and they were quick to cancel my order!!!!! Very DISAPPOINTED!!!!! They apparently don't care to get new customers!
I had complications with my order, but the customer support was very helpful, and I got my order on time :)
I've had 22 orders at Nastygal since 08/16/2012 and they have been an awesome store.
They are a little pricey but have high quality items.
Two packages was lost in this period, but I had choosed a non trackable shipping method and the goods was lost probably in Brazil.
When I comunicated the issue to Nastygal they immediatly sent me an email offering me a full refund for the goods and shipping costs. They simply paid me what I was spent, with no need to send them lots of emails requesting that.
I have only cheers for Nastygal and highly recommend this store.
I placed two orders right after Christmas during the huge sale. I found tons of great jewelry pieces, an amazing hat, several cute blouses, and other items all for under $200 - some of them were in the new section as well! I read through these reviews after I had placed my order and was very nervous - the stories of late/no delivery/hidden fees sounded like a real nightmare!
However, I was delightfully surprised. My packages arrived two days before they were supposed to with everything in there. Every single item fits great and were true to the sizing chart. I live in the US and was able to take advantage of the free shipping and I also noticed they didn't charge me any tax - however, I placed the order when I was in NYC (I don't know if that makes a difference...there's no sales tax for clothes there, but there is in NC).
Great deals, great styles, great experience.