website thubmnail of MyPoints

MyPointsReviews 1,057

3.1
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MyPoints Reviews Summary

MyPoints has a rating of 3.1 stars from 1,057 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPoints most frequently mention gift cards, great way and long time. MyPoints ranks 3rd among Points Shopping sites.

service
59
value
53
shipping
27
returns
21
quality
42
Mississippi
1 review
0 helpful votes
Follow Terry S.
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Almost a scam
February 3, 2025

The points are worth about half what other sites pay. A15 minute survey takes over 30 minuets. After you have answered 100 questions the survey glitches. Now the get their answers, you get nothing. There is no legitimate recourse. Many surveys may say 20 to 225 points, If you do get to complete it at over twice the posted time, you get 5 points, but more often 0. There are too many good sites to waste your time on this one.

Date of experience: February 3, 2025
District of Columbia
3 reviews
6 helpful votes
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Scam
February 3, 2025

I redeemed ******* points on 12.04.2024, it has been 2 mos no ual miles received. No response from my 20 messages. If you have efficient solution, please advise

Date of experience: December 4, 2024
Florida
1 review
2 helpful votes
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CANNOT REDEEM POINTS
December 28, 2024

MyPoints used to have a very user-friendly method to "earn money" for providing opinions about various products. Then without warning, the method of redemption was changed to REQUIREMENT TO USE A SPECIFIC BRAND-TYPE OF CELL PHONE to obtain a "VERIFICATION CODE". This code then MUST BE ENTERED IN TO THE MyPOINTS PROGRAM REDEMPTION SCREEN to release ANY money or ANY OTHER REWARDS that was "earned" by the Survey-Taker. NOT EVEN EMAIL VERIFICATION LIKE SO MANY OTHER PROGRAMS USE WITHOUT PROLEMS! So much for having a "fun side gig" that provided a little extra money to be able to use for something fun that a person might not normally buy. THE POINT -- MyPOINTS NOW EXPECTS PEOPLE TO PROVIDE OPINIONS FOR FREE, AND THOSE WHO EXPECTED SOME TYPE OF MONETARY ACKNOWLEDGEMENT OF THEIR EFFORTS ARE BEING BLOCKED. Only if you own a cell phone that appears to have affiliation with AT&T (some users have posted inability to access the "verification code" site via other brands of cell phones).

Date of experience: December 19, 2024
Ohio
1 review
6 helpful votes
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Complete offers. Send then 6 pictures proof. They don't care, ask to speak with supervisor not even an attempt to fix it This is how you lose customers and eventually won't exist anymore

Date of experience: June 19, 2024

I've had to seek out and argue about points numerous times. Some go thru no problem. When they don't go thru immediately. Good luck. Customer care is a joke

Date of experience: January 17, 2024
Louisiana
1 review
7 helpful votes
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Keep far far away
June 11, 2024

Mypoints has gotten worse and worse. It's gotten so they rarely credit tickets anymore. They let them sit for weeks or even a month and then close them and tell you that you can submit it again if you want. Their surveys constantly give errors, and when you do complete one, it rarely credits. Then good luck getting your points by submitting a ticket. They only allow you to submit one ticket at a time. You have to wait til they credit or close that one until you can submit another one. If you submit more than one ticket at a time, they'll close them all without crediting them. It takes hours to earn a few cents at their website. There was a time when this site was worth the time you spent on it, but not anymore. It's way more trouble than it's worth. It pretty much zaps the life out of you now. The folks they have reading the tickets seem to have very little language comprehension. They owe me well over 10,000 points and I will never see them. It's not worth it, folks.

Date of experience: June 11, 2024
Mississippi
1 review
1 helpful vote
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It's not uncommon to take an entire survey and not get paid. Sometimes you can have a half hour invested and it be obvious the survey is complete and you still don't get paid.

Date of experience: April 21, 2024
India
1 review
0 helpful votes
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Really pays well with awesome detailed reviews that'll give you good I enjoyed meeting review details

Date of experience: January 12, 2024
California
1 review
2 helpful votes
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Sad, just sad
November 2, 2023

It's become harder and harder to score points, especially when the links in their e-mail redirects you to the MyPoints site instead of the vendor. They don't bother to respond to questions, either. I've activated MyPoints for some purchases only to never receive confirmation/points. Swagbucks messed them up royally, so much so that I find myself using Rakuten more than MyPoints.

Date of experience: November 2, 2023
Texas
1 review
0 helpful votes
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Great
August 27, 2023

Really pays well with awesome detailed reviews that'll give you good information of what it is your looking for

Date of experience: August 27, 2023
Michigan
1 review
5 helpful votes
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No customer service
August 25, 2023

I have been a member for years. Now that I want to redeem my points I can't. It tells me it has to verify my identity and asks for my phone number. I enter it and it tells me it is in use by another member even though my profile has my correct number. I have filled out several on line tickets for help but only get canned email responses and no resolution. I'm done. They can have the points and my in box will get cleaned up.

Date of experience: August 25, 2023
New Jersey
1 review
6 helpful votes
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Poor Customer Service
August 3, 2023

They dupe people out of crediting their account for surveys taken. They take too long to resolve survey tickets and gripes. They falsely close ticket without actually resolving them. When you show concrete evidence of prejudice disqualification surveys and technical difficulties accessing a survey, Mypoints refuses to credit. It gets worse when you complain the Better Business Bureau. You're a mark from then on.

Date of experience: August 3, 2023
Michigan
2 reviews
3 helpful votes
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Loved it years ago but the last few years the desktop extension is getting us no points and you can't get any customer service. Tried to use their form but can't ask a "General" question without giving all info for one activity and could not find a way to upload a "JPG" of my receipt so got nowhere. There are several good rebate programs without the MyPoints hassle. We'll probably delete the extension & not bother any more.

Date of experience: June 4, 2023
Pakistan
1 review
0 helpful votes
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Poverty
April 24, 2023

We have to always care about all the poor people.All over the world poverty is so common, to diminish poverty we always need to charity and donate.

Date of experience: April 23, 2023
Kentucky
1 review
3 helpful votes
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Been trying to contact customer service bc my gift cards are showing invalid. Gave all my personal information and got nothing for it! Also Amazon cards only work on amazon produced products. So most products aren't eligible for the gift card anyway.

Date of experience: April 19, 2023
India
1 review
0 helpful votes
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This is one of the best company I've connected with I got so many experience whil working with this..

Date of experience: April 15, 2023
Canada
1 review
7 helpful votes
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HOW CONVENIENT: you can just close someone's account when it suits you and never pay them for their hard work!

That is why people who spend hours, days, weeks working for you and your partners do not get rewarded for their efforts.

Disgusting!

Date of experience: March 30, 2023
Arizona
1 review
2 helpful votes
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The magic receipts section of this site doesn't work well. Just this week I have had 4 receipts refused even though I had purchased the items needed. Example: strawberries my receipt showed 3 packs of fresh strawberries the site denied this receipt. Fetch works quicker for uploading than my points I am frustrated.

Date of experience: March 17, 2023
New York
1 review
0 helpful votes
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For many years I have been with my points and truly enjoyed the benefits.until NOW! I noticed points were MISSING from account. When I wrote and asked for help, they were very useless! They sent me an email insisting to access my camera? I told them I do NOT own a cell phone or a camera. I had someone take a pic of my license and and save it as a JPG for me. I attached it to the email back to them and they would not accept it. So for all the years that I was a loyal user of MyPoints, thanks for NOTHING. VERY UPSET with MyPoints and how they deal with resolving issues. My problem was NOT resolved, WHATSOEVER!

Date of experience: February 15, 2023
Texas
1 review
4 helpful votes
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Deactivated my account
February 1, 2023

My account had been hacked and I reached out to customer service who did not respond at all. I was still waiting on a response from customer service when TrustPilot sent me a survey. I expressed my dissatisfaction. The next morning I attempted to logon to continue to check for customer service updates and they deactivated my account entirely without even emailing me. All my points are gone now. What a scam

Date of experience: February 1, 2023
New York
5 reviews
23 helpful votes
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I have been a member of My Points since 2004, and I have gathered up a lot of points to cash in for some great rewards.

Then, several years ago, things started to get worse and worse. The Surveys page, which My Points tries very hard to tout, does not always (make that usually) work. One is supposed to earn 5 points (used to be 10) every time one gets kicked off a survey. I find myself starting, what is shown as a "5 minute survey" only to get kicked off within a few seconds. However, instead of awarding me 5 points, it puts me straight into another one, and another, and another. By the time I get my 5 points, I've completed 5 surveys, 90% towards completion and My Points has all of my information. I've also completed surveys and not earned any points! But try to contact them to dispute this, and you can't! I mean, it takes FOREVER, and if you didn't note the number of the Survey you completed, you're not getting any points.

Final straw for me was when I completed a Survey 4 weeks ago, and it showed that payment of the points would be delayed (60 days, it said). I have been watching the countdown of days for the past 4 weeks until all of a sudden I woke up on Saturday to see that my points were missing, and that there was NO notice of any points due to me. What's more, I'm going around in circles trying to find someone to contact about this, but cannot without the Survey number.

So. I'm done. I'm unsubscribing. After close to 20 years, I'll go find something else to do with my time.

Date of experience: December 19, 2022

About the Business

MyPoints: Your Daily Rewards Program


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