It was really great (: Excellent customer service, any questions I had were answered. (in 92 reviews)
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After reading this companies returns policy and other information I was confident in buying from them. I purchased 3 items, 2 clothing items were totally the wrong size although I used their size chart and checked my measurements, one of which was the wrong colour whilst the other was very thin and see-through. The 3rd item was a boxed figure which had been bashed and knocked about even though the box the order came in wasn’t. For over a month I tried to get this order fixed via return or exchange but they told me to keep it and give it to a friend or pay out further to return it with only a partial refund. I definitely wouldn’t use this site again. Although their site states 'Milanoo is not just an expert adviser on fashion and style; it is also your friend that can provide you with the sweetest and most timely service imaginable. It is the vocation of Milanoo to dress you Difference; thus, in turn, it will become your top fashion choice.' I felt they were unreliable and rude with no care or respect for their customers.
This order took so long, I thought it was lost. It's too late now for the event for which it was ordered, doesn't fit, and I'm being told that I should have looked at the size guide because the sizes aren't true to American sizes. OK -- can I have an address to return the blouse because this is a company that doesn't include an invoice with return instructions automatically. They now want a photo of me in the too small blouse? WTH?
I ordered 15 bikinis and a sweater from this website and out of the 15 bikinis, 1 did not fit, and another was completely unwearable. 6 of them I absolutely love. This site is very hit or miss, and if you're not willing to take the risk then I would suggest against buying from Milanoo. For the $250 I spent on my bikinis, I think it's worth it. I bought a one piece and a bikini top from VS for $170 and I wear my milanoo ones more. Also, the first order took about 6 weeks to arrive and the second one took a little over a week. I was charged $25 in duties for the second order, not sure why as I chose the same standard shipping.
I went to go order a custom size Naruto costume in for my 4 year old son. When I finally got it a month later.. It measured out for a 12 year old! I demanded over and again for a refund till I opened a case over paypal. Also this website gave me a different address to return the item to and changed their address on paypal so my case could not be finished. The customer service were complete $#*!s telling me the measurements were my fault and that they weren't going to refund me due to my complaining. Uh.. I was a seriously unsatisfied customer who had to beg and plead for my money back which I could got 90% back btw. I learned my lesson and decided EZ cosplay is worth the extra 40 bucks for fast and good quality cosplays. I beg you.. Don't go here.. Took me 3 months to get $#*! situated. Never ever again will I come back or tell others to shop here.
You might think the dresses are a good price and look nice?! NOT! Worst made dress ever and worst costumer service I have ever experienced. I gave them 6 weeks to complete a dress exchange because they sent me the wrong dress (not even my fault) and it took them 10 weeks! 10 weeks to complete my exchange. Needless to say...I was not able to be a part of my best friends wedding. Even after multiple phone calls, emails, ect nothing from them. When asked to just get money for a return...I received a NO. Fought and fought this company and nothing came from it. DONT WASTE YOUR TIME!
I have been fighting with this company to return a dress I purchased. They finally gave me the address to return it to and I have still not gotten my money back, they are attempting to give me back almost $70 less than what I paid. What a joke, I will never buy from here again!
I own a spa and a beauty salon we purchase the Milano it is very difficult to use no support whatsoever!!!! Even if you pay for it when you call again nothing!! My fence on others and they are so so much better so please do your homework I didn't and I'm very sorry paid a lot of money for nothing after months and months and months that we own it still can use it!!!!!
I purchased a pair of shows from them. The shoes I received were not as shown in the picture. They were cheap looking and poorly made. I requested to be refunded and they refused to grant me my request. They wanted me to keep the item and they'd refund me 10 dollars. I've never experienced this with any online purchase. Do yourself a favor and never buy from this company. They should be shut down and fined for all that they'theyve done
I made the same mistake as some others. I should have done more serious research because Milanoo SUCKS!! I had ordered an outfit to wear to a wedding. First off, they were asking for payment in sort of a demanding manner while they had already been paid (according to my bank.) I submitted precise measurements but when the item arrived, there was no way I (or anybody else) could wear it. There was too much wrong with it to mention (just about everything one could think of.) ALL the sizing was off, cutting and seams were crooked and way off, pants wouldn't stay up for the lack of a waistband and no-shape cut, huge armholes, etc. I can go on and on about this useless piece but I feel I have more pride then Milanoo...I am still in an almost daily 'battle' with them in order to be refunded since the beginning of July. I have submitted everything I could think of and honored all their requests (including a bunch of pictures clearly indicating the issues.) The outfit is a 100% disaster and now they're giving me the run-around like no other (and trying to wheel & deal like a used car sales pitch.) Out of concern for all of you who are considering purchasing from Milanoo... I HIGHLY RECOMMEND NOT DOING SO...BE GOOD TO YOURSELF AND STEER AWAY FROM THEM.!! As of today 8/25...still no refund and they keep coming up with efforts to 'wiggle' their way out (wheeling and dealing like a used car pitch) and they keep repeating. It's like a freaking Ping-Pong game.
This is my 3rd order and purchased 15 items from them 2 shoes, 1 cap, 3 t-shirts, 1 jeans, 1 harem pants, 2 hoodie, 1 leather belt, 1 cosplay gloves, 1 cosplay wig, 1 wallet , 1 bag and trust me every product has excellent quality, as shown in pictures on there site they are as it is same colour size.I would recommend everyone to try shopping from there site.Trust mem you will be happy with there services as even there customer service is friendly and co-operative.and yes trust me shipping is too fast once the products are processed in 2 days i got my order at my doorstep. Milanoo Rockzzz...!!!en_mi_150817200452_489 3rd order number en_mi_150720153858_489 first order , second order en_mi_150727215721_489 i am happy with the services provided from them thats the reason i am frequently shopping from there site.
I ordered a lolita dress expecting it to come in 3 weeks, it took 2 months to arrive. I found the same exact dress on ebay for less money too. When I opened the package, there was no dress, but a large bodysuit thing made of cheap felt. What the heck? I looked online to find tons of horrid reviews and the only good ones were from those who created fake accounts. Their English was bad, so you can tell they were Chinese and worked for Milanoo. Also even on this website, you can see the fake reviews. They have bad English and have only written 1 review thus far because they are just making accounts to give themselves positive reviews. Any 5 star you see is fake. Never order from them again. I paid 200$ for a cheap onsie?
just order a black witch costume,total cost $28.99, i am so excited that i get a free shipping, and fully expecting for costume that i will wear in my friend's birthday. when item comes it really makes me disappointed. Style and quality just not the same with model.
I ordered my wedding dress at Milanoo after reading satisfactory reviews. Not only it came way bigger than what they stated on their chart, but the top of my dress is completely haggard by some tortuous seams on its very front and, the worst: it's TORN! The edge of the fabric at the very front of my dress' top is completely torn and beyond repair. As an apology, Milanoo offered me USD20 as a refund for a TORN dress I paid USD180 for. Now I have no wedding dress at all!
Tip for consumers: Ask them to send you the real invoice value, or they'll send a fake one tagging your purchase as a "gift" and you may be overtaxed as I've been by your country's custom. You have to implore them to be honest!Ask Danielle about Milanoo
Please note I live in the US and Ordered from the Lolita section of the shop. I ordered over $100 worth of products from the shop. The items we're a bit small so I returned them with the help of the nice customer service. After returning them I didn't get my full refund I got a bit less than half of what I spent (I do believe they only refunded me the cost of my shirt). Note that I returned everything the same way it came in the same packaging with everything inside, no seperate day deliverings. I returned them almost as soon as I got them so it wasn't past the return policy date. I tried it on and took it right of so there was no damage nor scent on the clothing so it was still within the rules of the return policy. If it wasn't for this refund fiasco I would recommend shopping on the site as I was happy with the pricing, and clothing. The sizing was only off by a little and a bigger size would have been perfect but due to not reviving my money for the return I would highly recommend not shopping there for that risk.
Tip for consumers: If you do order from the site (note I only ordered from the Lolita section).
I'd suggest getting 1 size up in your items, (also note I didn't purchase any shoes).
In May I ordered a swimsuit. I looked at the sizing chart specifically to make sure I ordered the proper size. It took about a month to get to my house therefore I received it in early June. When I opened up the package the quality of the fabric was OK. But when I tried on the two piece swimsuit it was nothing like that advertised. In addition to the bottom being undesirably small the top of this swimsuit was way to big!
I contacted a representative about getting my money back and they said it was nonreturnable because I tried it on and it was considered lingerie. After a month of talking to a representative I was given a coupon equivalent to the total of my order which was 25USD. But when I went to apply it to a order of my at the "courtesy" of Milanoo they put a restriction on it saying the price of my item had to be worth 25$ in order to use it. Therefore shipping was not covered and that can range from 5-25$ with this site. Ultimately they still tried to take more money from me than they already had. On top of all of that I am a first time customer and they did nothing but take my money and did little to accommodate for that.
DON'T ORDER FROM THIS WEBSITE! IT'S A SCAM!
Do NOT ORDER from Milanoo. I order 9 dresses, all of which I needed to try on for a wedding as a guest. I kept one, wanted to return the rest. Read below of what I had to go through to return it and now I'm stuck with them!!!
FROM ME - Please find the below correspondence. I sent the package back to the Big Bull Corp. address as you indicated in your below email and it was returned to me indicating the company had "MOVED" apparently it is BIG BULL$#*!. I am now stuck with these items after having paid in full for them and then paying for shipping both ways to an Unknown Address of a Mysterious Building/Company. I will now blast your company on Facebook and any other site I can find.
Dear Milanoo, I have just shipped out my return package to Big Bull Corporate at 12941 Ramona Boulevard, Baldwin Park, CA 91706-3756 RMA is ------------45. Tracking number is: ........9502 1014 This package is coming UPS ground - delivery confirmation required. Please credit my account the 90% as stated in your previous email. Thank you, Judi .....
FROM MILANOO - Thank you, If you do want to return, please read the information below carefully! Please return the package marked with the RMA number and order information . RMA NO: EN082789495 Return address: Big Bull Corporate 12941 Ramona Boulevard Suite A Baldwin Park, CA 91706-3756 TEL:6266771321 Please email us and fill in the tracking information in your milanoo account after you ship out the package ,so we could record it and refund to you as soon as we receive the package . We will apply 90% item fee refund for you when we get the returned package. If you accept the refund as coupon, it will be 100% item fee. Pls reply to tell us how would you like to be refunded? With best regards
Paid for items and three weeks later account still says awaiting payment confirmation, multiple emails and 'live chats' have no effect, have been told a response will be made to email within 24 hours yet still waiting. Have escalated through PayPal dispute centre, hoping purchase can be refund but no idea, I wish I had checked reviews first, as payment was made in US dollars (and I am in France) I did not know they were a hopeless Chinese company. DON'T WASTE YOUR MONEY
I must admit that I was a little nervous after a read some negative reviews from some former customers. But my daughter convinced me to take a chance and I’m so glad that I did. If I had to purchase this dress in the US I would have to pay hundreds more than what I did. Because of your amazing prices I’m able to have more than one dress which is exactly what I want. I love the fact that the zipper is on the side and hidden, when you have the dress on no one can tell how you were able to put it on. The dress fit me like a glove. I love the satin fabric and the Brush Train is the perfect length for the chapel that we are renewing our vows in. My absolute favorite part of the dress in the laze details on the front and the ones that are on the back on the dress are gorgeous. The entire dressed is most definitely professionally well-tailored. I can’t wait to order my next dress.
Tip for consumers: I see where some people complaint about the size not being write, I measured myself very carefully and then compared it to the sizes that are listed on the web-site. If you do this then your dress will fit perfectly just like mine.Ask Pamela about Milanoo
I placed an order for a prom dress never got a confirmation. I contacted the people through chat, I wanted to cancel my order and sent an email and they say they haven't gotten it so now I don't get my full refund. I might not get a refund at all if they keep saying they haven't recieved my email.
Don't Waste your money. I purchased 4 bikinis and 2 wraps. I measured and purchased said items. They bottoms are so small they show everything. The wraps, which one size fit all, are super tight. When I contacted customer service, I spoke with Gary. He said he was sorry I could not return any item. That I should of known that these are China sizes not American sizes. No where on the website they instruct you that the sizes are different. I just wasted $200. Please ladies beware. Poor product and even poorer customer service. Buyer beware!
So, like everyone else.. I was so nervous about ordering a dress online from overseas. There are so many horror stories out there! I went ahead and took the plunge and ordered a dress. A short white satin dress. Exactly the style I want in the picture. It took about a month and a half for the dress to arrive but I expected that because I paid extra for custom measurements (which were perfect by the way! Dress fits like a dream!). The fabric was a perfect ivory satin, nice high quality, and the sewing work is amazing! Anyone that orders a dress online and expects absolute fit perfection is dreaming. I need to do a few small alterations- The button clasp is too small for the two buttons at the top of the back of the dress, there's a tad too much tulle around my tummy, and the lace layer that hangs below the satin layer (made to look like a pretty lace edge to the satin) is a little too long- but these are all little tiny things any seamstress can fix for me. Overall the dress is very very well made, and very high quality! I'm absolutely thrilled! I didn't have to deal with customer service at all so I can't comment on that front.. but just giving them measurements to make a dress for me was a flawless experience for me. I'd recommend it to others for sure!
Tip for consumers: pay for custom measurements if it's an option!Ask Starla about Milanoo
for something that cost £10 to an extra charge of another £10 to be sent..
hasn't arrived like it said it would, received and email to say 'you dress was to simple'
i think they mean ADDRESS..
cant spell and clearly cant get an order right, if this doesn't arrive to me or be the item i expect, i'm going to freak!
Tip for consumers: DONT USEAsk jessica about Milanoo
I ordered a swimsuit on 2/1/15 it for a trip on 2/23/15 & it didn't arrive until 2/24/15! why kind of customer service is that???? they charged me almost 13.00 for shipping . They should be put out of business . I ordered a larger size under the advice of one of there reviews. I couldn't even get it over my knees let alone my hips!! Im truly disappointed in both the product & customer service I will never order from milanoo ever again!!
This is a great shopping experience, even i saw many negative reviews there. my package comes quickly, and love the goods very much, thanks!!
I ordered a cape from SNK from Milanoo. It was a month late even though it said it would take two weeks, it was made out of cheap felt and the symbol on the back was a fake leather decal, poorly cut and uncolored even though it was supposed to be blue, and sewn poorly. It also had to hole for the button so I couldn't even wear it!! Unless you want something you can make yourself (though it would probably be better than what they made) for more money than it should be worth, STAY AWAY! I also got no receipt, they don't do refunds, and they use pictures from other sites.
Tip for consumers: DO NOT GIVE MILANOO YOUR MONEY!Ask Jessica about Milanoo
The 4~5 star ratings on this scam website seem fake to me or people are just really blind. Milanoo uses fake pictures, writes fake reviews, and the quality of the clothes is just horrible (obviously). I would suggest reading multiple reviews on this website before purchasing any items and of course looking for youtube videos concerning this website to check if the items are really authentic (this method is very useful). I've had a recent issue using this method of research on Oasap and my clothes have not delivered after 29 days... very unfortunate but those things can't be helped. Buying items online from China is very risky especially if the customer service is complete crap...BE WARNED!
They didn't bother to put my order in a cardboard box. The Nendoroid and Figma I got were both knock-offs from China though they were advertised as legitimate on the website. Maybe I'll be lucky enough to get a refund. Bet I'll have to pay shipping all the way back to Shenzen, though.
Tip for consumers: If you like quality, stay away from the site.Ask Smith about Milanoo
Would be VERY nice for Milanoo not to hide their information about 'Customs and duties'
Gone to a lot of online stores to order internationally and I have NEVER had to deal with such huge fees added on after I have paid for everything.
They say that it was automatic that I would get charged these. When I asked Fedex about it, they said they had SIGNED for me to be charged.
SO here I had to pay for my packages, $20+ for shipping and handling on each. I get my packages, and a week later I get bills in the mail. $20 first one, the other 2 are slightly lower. So I had to pay pretty much DOUBLE what I had originally paid (and that includes S&H+full price of products. which vary but were still high) And now I have no money left after all these taxes I didn't know were coming. Guess I have to wait till my next paycheck to enjoy a decent meal, and/or pay rent on time.
I ask them about this and it is my fault. No other place has put me through this.
Tip for consumers: Don't. Go somewhere else. Honestly it will save you a headache.
If you ever have any issues and email them: They send you a cookie cutter copy and pasted answer. And ignore half of the rest of your email.
Using the live chat sucks too! I asked simple questions before and I just get told to email customer service for every single one.
What is the point of the live service??
Just go on Amazon, or hell even Ebay.
Only good thing was quality on the products. Some $#*! was not exact to how
My order "en_mi_141116024705_567" arrived yesterday with the goods that I have expected.My written reviews are on the site.Special gifts fro my mom, husband and myself for enjoying Holiday Season!
Tip for consumers: Check put the sales!Great value at acceptable prices!Ask Dana about Milanoo
I placed an order for a Lolita dress but have not received any word on when I can expect to receive it. It is a Christmas present for my daughter now I scared that Milanoo is just a big rip-off!!! I have heard of bad customer service but this is NO customer service. SHAME ON YOU MILANOO FOR CHEATING YOUNG GIRLS WHO DARE TO EXSPRESS THEM SELVES BY DRESSING DIFFRENT.
I was asked more than 20 euros for customs charges without warning, in the end a purchase of 40 euros has left me for 80 euros. A complete scam.
I ordered 3 items and they all look really nice, the fabric was as expected, the shipping was really fast and I was satisfied with the products. The sizes I choose were right for me. I don't have any complaint.
Tip for consumers: Pay attention to your sizes, choose the right ones!Ask Julie about Milanoo
Okay I know I shouldn't get worked up about this, but I literally just bought a Lolita skirt, blouse, and a few panniers and figured why not read some comments from what Milanoo's like, but after reading these comments I'm freaking out. I seriously want to cry because of how many bad ratings there are!
Tip for consumers: Read the freaking comments first!!!!!Ask Infiniti about Milanoo
Milanoo is the best on line store, because I am always happy for shopping here. I bought dress from this store and it is very beautiful and well quality!
Milanoo is a mixed bag. You get great deals, but you get what you pay for. My orders are usually hit and miss. The sizing will either be perfect or too small. However, I continue to order from them and then return the incorrect items, or give them to someone else.
Customer service is ok. Not the best, but also not the worse. Order in bulk and use discount codes. That way it all evens out in the end.
Tip for consumers: Find a coupon code and order in bulk.Ask Nik about Milanoo
Terrible. Myself and a few other girls all ordered bridesmaid dresses from these people. When we received our dresses, they didn't look like the picture as the materials used were obviously different and they also didn't fit! One of the girls even ordered the dress custom-sized and it came out 10 inches too short. Before I ordered, I confirmed my measurements alongside their sizing chart to confirm the size I should order. I read the reviews on that specific dress and was advised to order the dress one size up from what I usually wear and get it taken in if necessary. I did exactly that. When I received the dress, lo and behold, it didn't fit AT ALL. I couldn't even zip it up! I quickly took out my tape measure and measured the dress at the bust hip and waist areas. My suspicions were correct - the dress was nowhere NEAR tailored according to their sizing chart. I tried to return my dress emailing them photographs of their mistake. I got a response from someone named "Violet" denying me my refund as the photographs were not "clear enough" which was a complete lie as I took these photos with a 12MP camera. I probably sent her about 5 to 6 e-mails back and forth, arguing with them over a mistake that was CLEARLY their fault. All I got back were replies in broken English denying me a refund. This company is TERRIBLE! I wasted $70 on a dress that I can't even wear. Do NOT order anything from them - I had to learn the hard way.
This is the most horrible buying experience in my life: They sent the wrong sizes of shoes and of dresses, and they blamed on us in not asking for the right ones when we used their size tables. So they put woring size tables in the web, send wrong sizes, made us pay for the return and when they received the returned goods, they say that there are some articles that are not inside the returning box, so ... we payed more for the shipment than for the goods that they say they haven't received.
IT'S A COMPLETE FRAUD!!
Tip for consumers: Never ever buy anything at MIlanoo, it's acomplete fraudAsk jordi about Milanoo
I orderderd $350 worth of maternity clothing. I received my shipment to the door which was nice, but after opening the box I was soon dissappointed. Out of at least 15 items I will only be able to wear 3 items. The quality of some items are decent but others are so cheap and aweful. The leggins had one leg 1.5 inches longer than the other, and the maternity jeans have no stretch in the fabric with a very thick and awkward stretchy waistband that will be too big even at 9 months, even though the fit in the leg is good.
I hear from reviews that it is extremely hard to get a refund even if you send everything back within 7 days, so I wont bother wasting more time or money. I am very dissapointed as I was SOO excited to have found this site.
If you really believe that MILANOO is a legitimate site then I really feel sorry for you, as a concern citizen I am sharing how I got screwed by this site,the actual product is NOT as GOOD as it appears online & for the benefit of the doubt try to order anything that you are willing to throw away after receiving and if you have enough $ to waste then you will know what I am talking about, also if you notice why "RETURN/EXCHANGE POLICY" Is NOT visible to shoppers? not cool so my over all rate to this site is one word only " SCAM "
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