Ordered on Nov 24, shipped Dec 2, received 2 weeks later.
327 Reviews for Milanoo
2 week shipping time is normal for anything shipping from China to the US.
I dealt with another really great company where I bought my wedding dress.
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I ordered the item for a wool jacket as it will be winter here. 1 - Item sent was a synthetic combination of cotton and elastic material. 2 - design of clothing absolutely an inferior copy (design of pockets etc.) 3 - dimensions of items were wrong. It is so short. 4 - Wrong color - Suppose to be coffee colored and it is ORANGE. That's alot of differences. I am really disappointed.
After the ordeal of expecting the coat which I waited for a long while more than 1.5 months and it was not custom made coat, it was to and fro emailing here and there, giving me the push off to someone else with their live chat.
I was willing to give milanoo a go due to the good reviews i see on the site (did a second order before i received the first) Proceed to cancel that today.
I am absolutely disappointed with the coat received. They threw out my paypal resolution saying to check my email. I checked and checked NOTHING was send to me. I have bought many things online and this is the worst experience I ever had. If they were oz based, they will be in alot of trouble. I can't believe whoever wrote those reviews are absolutely in another world I reckon.
DO NOT ORDER FROM THIS "COMPANY"! This is by far the worst online shopping experience I've ever had. Ordered a dress but canceled the order immediately when I realized it would not arrive in time for my event. Three days later my credit card was charged. I inform customer service. I was told they never got the email cancelation. A few hours later I got an stating that my order was canceled but I would not get a refund because they already started making the dress. At the bottom of the email was the cancelation email (the one they never got) I sent days earlier. I'm posting my experience on as many sites as possible. Maybe reading the post will save someone from going through this mess.
I purchased an a-line sweetheart wedding gown from Milanoo and it tured out to be a nice shopping experience. They offered a free shipping. Clothing quality is nice and fast shipping and i would like to strongly recommend this site. And i would purchase from them again! Thanks!
I ordered two cosplays, two wigs and a pair of shoes which totaled into a very expensive order. I ordered these at the end of January, hoping to get them by March 30th for an anime convention. After checking the progress on the site (I knew the processing time could be a bit lengthy) it told me my expected arrival date was April 2nd! I didn't realize it took almost three months to process and ship something!
I've been dealing with customer service for a few days now because I just wanted to cancel the order and get my money back to spend at a different website. But after they skirted around the issue, they finally told me they could only give me 50% of my money back.
Are you kidding me?! I don't even have the product yet, it's still in your stupid factory! I tried contacting them again and they gave me a faulty email address to contact which clearly didn't work. So not only am I not getting my cosplays on time, I spent a small fortune for them.
And after reading all these reviews (which I should've done before I purchased, my mistake) I am severely worried over the quality of my eventual product. This website is a joke and probably a scam. Do not buy from here. Don't even go look at the website, it's definitely not worth it.
It has been four weeks since I made my order and they are still processing it. Have contacted their support who keeps on giving false promises.
Stay away if you can. Huge disappointment compared to my other online shopping experiences.
This suit is spectacular! It is extremely high quality, flexible, durable fabric and is damn comfortable, like a second skin. My only complaint, is visibility is a little low, so I might suggest a bit of customizing on the mesh eye area for new buyers. I'll be buying another suit soon!
Love it. I was a little concerned about buying this outfit without trying it on before, but it fit perfect and I am not an easy size to fit. I just love it. It is going to work great for my costume of catwoman.
Got the dress today and i love it! The quality is amazing and its for a really good price! not bad compared to the cosmates japan $98 one. yay for saving $48 for the exact same dress. I just wish milanoo would sell stockings too. Its so very hard to find nice ones that would match this one.
Der Schein trügt, Milanoo lügt!
Nichts stimmt bei Milanoo: weder Material, noch Qualität.. weder Service, noch Rückerstattung..
Ich habe 200 EUR verloren!!
I tried it on immediately and was very impressed. It looks as good on me as it does on the model (if not better). The material is nice and comfortable. I was concerned about the sizing based on the reviews of others.
Simplemente ideal. Lo elegi en color gris perla con banda azul marino y es tal y como me lo imaginaba. El acabado es excelente, su interior lleno de ballenas aporta una sujeccion impecable y la idea del sujetador interior no lo habia visto nunca y es perfecto.
This is a great dress, especially for the price! I was looking for something for a holiday party, and this was the one! The milanoo is very good for the price, I was impressed.
my order no en_mi_140108202236_972
i ordered a pair of knee length boots.
love the quality of the products and the quick delivery.
I first was in love with this site, until I ordered!. So 1st of all ALL other sites I ordered from the processing time was under the dress information and above the shipping time. I didn't see it there and I looked pretty good at the rest of the info, so assumed there was no processing time sine the sizes were s,m,l,xl,xxl. A week after my item was ordered and it didn't arrive I visited the site and went into FAQ
That's where it said that processing time is different for each item so after really searching the page I saw Processing time 13 to 19 days in a tiny box under the photo written in LIGHT GREY!! I ordered it around the 4th and my wedding was on the 28th!!
After speaking with the online chat consultant and begging them to rush the order even offering to pay for it i got a flat out NO. They immediately stopped my order n said i could only get 50% of my money back. This was a hard blow since my bridesmaid dresses were ordered from there as well ..so the money im getting back will have to go towards their refund and my money is gone.
I know that ordering last minutes is always bad and i do know its my fault since i should have checked 10 times before ordering but i honestly after much searching found it hard to locate the processing time. I cried my eyes out!
Never again!....i expressed my feeling n got a $20 coupon which i will never ever use anyway!
ich habe mein Traumkleid erhalten, super sieht genauso aus, wie hier im Bild, allerdings muss
ich es ein wenig kürzen lassen, da ich selber klein bin, das macht aber gar nichts ich danke Euch
Je viens de recevoir ma robe, elle est très belle et les finitions sont propres. Juste un détail qui n'apparit pas sur les photos : des perles sont sur le bustier. En tout cas, je suis très satisfaite.
I ordered an xl and normally a size 4 in US but the item was tiny and made to fit a child. I requested to return it and they said no they could send me $5 off a new order. I would never order from this company ever again and plan on rating them in every place I can so others don't waste money with them.
Item #06060173216: I love this suit but it runs small, so I need to exchange it for an xlarge which usually I'm a large. Really good material & design. The only complaint is that there is no return process or the partial credit. I'm just not use to that in America.
Order number en_mi_140109125540_143
I have ordered from Milanoo at least 20 times. They are a pretty great overall website, minus a few things. When I first purchased from them. I bought 2 pairs of heels. I live in Canada, and am a size 7.5, shoe size. I bought 7.5, and they were half a size too small. I was disappointed, at first. But the quality of both heels were amazing! I ended up gifting them for xmas. Because it would've costed too much to return ship. I then bought a pair of booties, in size 8. Fit amazing! Love everything about them! Need to buy another pair actually. SO WHEN BUYING SHOES FROM MILANOO. ONLY BUY A HALF SIZE UP!! I've bought at least 50 pairs of clothing from them, mostly club dresses and $#*!tail dresses. I am a Canadian/USA size Small or 2. I buy clothes that are size small or 2, and they've always fit perfectly. Even the few that say one size fits all. And the quality is always great. With Swimsuits buy 2 or 3 sizes up, I've bought swimsuits in Large. I've only had one incident where my shipping took extremely long. And there is a FedEx custom's fee to pay after you receive your items. I've also bought underwear from there, but all of them were HUGE. So I wouldn't suggest buying your unmentionables online. I buy my husband dress shirts from Milanoo, And the quality is amazing. He always gets compliments!! But they do warn you BUY A FEW SIZES UP!! He is a Canadian/USA size Medium. He fits into XL shirts off the site. They're costumes and Corsets are also worth buying...for myself, the quality is the same as I can purchase in Canada, but the price is like 70% off of the price in stores. People also look past the processing time. Which usually takes the Max time indicated. There Customer Service Team is ABSOLUTLY AMAZING! The best I've even experienced online. Always get back to me quickly and answer all my questions. I DO NOT LIKE: That I have reviewed all items I've ever purchased. But Milanoo, does not post the bad ones, on there site. That's horrible Moral. Why bother voice your opinion! Anyway, There is also live chat, but the time difference requires me to Chat with them at 3AM, my time. lol. I will defiantly continue to be a loyal Milanoo customer. I cant imagine why people hate on them soooo much...
I purchased over $450 in swimsuits to sell in my tanning salon, Being aware of the sizing difference I ordered all large, x-large and xx-large.
I had a few clients complain that I need to get bigger sizes but it wasn't until today when I tried on approx.10 of them that I fully understood the frustrations my clients expressed.
I am an average size woman here in Canada , 5' 6" tall and I wear a Med or Large.
MILANOO... We are not all 5' tall and 90 lbs. like your Asian women. If you're going to sell to Americans and Canadians make your clothing fit Americans and Canadians.
Every one of my swim suits purchased from Milanoo is short in the body and too tight around the body and waist whether they are size large, x-large or xx-large. Made in Asia for Asian women.
I will find another swimsuit supplier in Canada or the USA
Please follow my advice.... stay away from this website. I have ordered few clothes and size is just not right at all !!! it was far too short and many defects have been seen on the clothes.
I wanted to get refunded but my account does not exist anymore ! Few emails have been sent to them with no reply...
Really bad expirence
I am furious with Milanoo shoes. I ordered a pair of shoes for $125 and it took 2 weeks to ship. I wore the boots once and the heel of the split up the middle and the boots can not be worn again. I emailed them and a rep asked me to send pictures. I sent pictures and then a rep comes back and said that she would send me $20 refund. What tha!!!!! $125 pair of shoes, one time wear and all I get is a $20 refund. If anything mail me a replacement. I WILL NEVER ORDER ANYTHING and I am going to contact BBB and the media about the service of this company.
I bought four pairs of shoes from this site, two were amazing and under $30. However the other 2 pairs were over $50 and horrible quality not worth the money at all I contacted them that I wanted to return them and they have ignored my emails. Super disappointed and what a waste of money!
Warning: They only publish good reviews on their site! I reviewed all the shoes I purchased on their website and they only published the positive feedback.
this site is 100% a SCAM.
please refer to this video for evidence:
i guarantee to you that the sites listed in the video are on the list here:
i personally have purchased items from milanoo, when i didn't know much about good or bad sites to order cosplay from. the clothing i got was horrible with shiny fabric, uneven hems and just....it was bad. when i contacted customer support, they told me that they were unable to return the items..with no explanation as to why.
whenever you hear "milanoo" just think, "mila-noooo"
GROSSE ARNAQUE !!!!!!!!!!!!!!!!!!!!!!!!!!! vêtements trop petit, qualité médiocre, produit qui ne correspond pas à l'image du site. Je déconseille fortement 138euros dans le vent, je ne peux rien porté.
When you have a complain about Milanoo.com they dont listen! Its all my fault that the dress i ordered wasnt made like the model. it was my size what made the dress different . After maybe 50 emails i still dont get more then 40 refund and the dress was almost 90 euro ?????? So i dont agree and want to send the dress back and Milanoo returns my money ...... but i guess i have to go to court to get my money .... SO DONT BUY THERE ANYMORE !! As soon when you have a complain you will meet that company at a different way ...
I had read all the horrible reviews about the site before ordering, but took a risk and ordered my prom dress. The online chat assistants helped me edit my order when I changed my mind about the color, and the dress still arrived early. The fit wasn't perfect because I had ordered the general size, so I would recommend doing tailor made, but the color and quality were wonderful. Very impressed.
Rien a redire sur ce site. Les produits vendus sont de bonne qualité et le délai est relativement court quand on sait que ceux ci vienne tout droit de chine. Je recommande fortement à tt personne souhaitant etre stylé pour pas cher. Pas besoin de marque pour etre SWAG ;)
I am really upset with the website, I ordered 3 beautiful bridesmaid dresses clearly stating I need them to be the same colour. And guess what 3 dresses, 3 different colours not even the same shade. Only one came the correct colour, but is rip at the front. I kindly asked to return the dresses and to re order, they offered to refund 1/3 of the amount and keep the dresses. I don't want the dresses as they aren't the colour asked for and one is ripped. Any one knows what to do, I really can't afford to buy 3 new dresses.
I just brought a cosplay from them a couple weeks ago. When it came in this week I learn there was a price missing and I email them. What replay I got didn't mike any sense so I ask them if there shipping the missing piece and again they dance around the question. In the first email they said that if I don't get the missing piece they well refund me 15 USD on my order which isn't much when u pay over 100. This site is a total rip off.
I purchased a clothing item from Milanoo.com and paid for 5-day shipping. I received the item over a week late and refused delivery from FedEx. Package was returned to sender. Milanoo customer service was extremely difficult to work with, wanted me to send the package to an entirely new address, and only offered me a refund on my 5-day shipping. I rarely take the time to review a company but my experience was so abysmal I wanted to warn consumers against purchasing items through Milanoo.com.
im upset that i wasnt told about a 12 $#*!ing day processing time. what the $#*! is that???? i payed extra for it to get here quicker but i should have saved my dam money and bought the same things off ebay for 30$, free shipping, and 1-2 processing time. if its not shipped soon i will be canceling my order and doing just that
i BOUGHT A PAIR OF BOAT SHOES FROM MILANOO AND THEY ARE JUST PERFECT . mILANOO IS A GR8 WEBSITE, PROVIDES SUOER FAST DELIVER AND QUALITY OF PRODUCTS IS A+
I have been recently looking for a new costume or anything for cheap. I had heard of Milanoo, but I also heard of the complaints. I pushed it to the side however, and checked it out. It seemed really legitimate to me ^^
But I did some more research, and I found some bad things :/ The photos they use are either photo-shopped, stolen from other websites or nothing from the real thing.
All the reviewers on here with 5 stars? If you look at their account, you will see that they have reviewed nothing but only one Milanoo review. I personally feel like Milanoo is creating those accounts to convince people :/ Also, the measurements don't exactly feel right to me...?
After reading all of these negative reviews, and seeing many people turned off by this, I am pretty disappointed, and will never shop with Milanoo. Please take this as a warning, and look for other trust worthy webisties ^^
THANK YOU GUYS FOR YOUR REVIEWS, Im from france so excuse me if my english is not that good, but i was just about to order some clothing from milanoo for 300 euros, the pics on the website looks just fine, and just before i made my purchase smthing told me to look for reviews of others buyers cause reviews on the website seemed to be too good to be true and i wont regret, now im sure ill never buy anything from them rather ill go to a real store even if i have to put more money, again thank you
I did order my wedding dress and pageant dresses from them....wedding dresses perfect however this is where you order 2 sizes up, there charts are not accurate with US measurement....I had good luck with shipping and was on time.....however one box was damaged, the product was still in excellent condition. Always use caution when ordering fom over seas.....
Still waiting...been weeks since my jacket was suppose to be delivered and no one will contact me back! It has been saying origin post is preparing for almost a month!!!
My track number is. RB969891006CN
Ordered stuff at september 22, 2013. Ordernumber: en_mi_130922221342_859
After receiving I figured out quality was very bad of the clothing. I request for RMA and it was approved for return. I sent it registered with trackingcode back to Milanoo. They signed for the sent books goods at november 1, 2013 at 13:34 local time. I still have not got my money refunded which is a total amount of $ 325,13. Milanoo YOU BETTER GIVE ME MY MONEY BACK OR I WILL PUT A LAWSUIT AGINST YOU!!! SCAMMERS! People never do business with Milanoo!
my fist shopping from this site
i buy jacket from milaano and my order is (en_mi_131109145939_756) and its very good product but shipping is late arrive me but thanks to milanoo who give me back my shipping cost very good online buy site for me
Do not get yourself fooled with the fake "good" reviews. Its the worst company every. Big scam with terrible quality clothing.
Save your money, dont ever buy here!!!
Minha encomenda demorou pouco mais de um mês para chegar no Brasil.
Tudo veio embaladinho e além da caixa, o sapato também veio embrulhado.
As fotos eram bem reais e o sapato super bonito. Também acertei no número do calçado, a tabela dá uma boa base para escolher.
This was the second time that I have used this company - both times resulted in terrible after sales and completely wasted time and money. The second time was for five different pairs of shoes and boots for a model photoshoot. All shoes were one size too small. Model is 37 EU and Milanoo said that chinese 36 is EU 37. A UK manufacturer measured all of these shoes at 36 EU. Milanoo would not accept their mistake.
"Very very bad shopping experience
The confirmation e-mail said the items will take a maximum of 17 days to be delivered. Now the customer service say it will not be delivered until end of month, making the delivery period 30days not 17. When contacted, the after sales guy said it is 17 business days! Although the confirmation did not mention it being business days at all!! After sales representative was not helpful at all and tried to blame things on me"
I placed an order after looking at the time estimate for delivery. Only after submitting my payment did the website clarify and additional week for delivery. That didn't work with my time frame, so I sent two emails the same day requesting a cancellation of the order. No reply.
I checked back in several days later and still no reply, so I went back to the website and live chatted with a representative. I was promised an email response and when I finally received it, it stated I couldn't cancell my order because I was outside the time window outlined in their policy.
To further insult me, I rehad to argue in two different email chains, one in response to my original emails via the website and another in response to the live chat, each providing conflicting information regarding my order cancellation and refund.
All said and done, more than ten days later the "refund" that they processed only returned the product amount and did not include the shipping costs I was charged. Therefore, I also had to make several phone calls to my credit card company to have the charges credited to my account.
Please do not order anything from this company. They do not respond to emails in a timely fashion, they provide conflicting information, and they do not provide refunds as promised.
My experience with Milanoo has always been great ever since I started buying their products. I don't like how long it takes for my items to get to me, but considering it comes from another country and the fact that they do a quality control on the items before they get shipped...that is pretty cool!!!! I like Milanoo tons!!
I ordered 4 dresses from Milanoo. Took long to get them although they charged my credit card immediately. One dress that was blue was 2 different colors did not look right at all. The others had a strange fit very short waisted for me at 5'7". I wanted to return all got the RA number from them packed all with the paperwork and returned via ups. I provided them the tracking number. I also tracked it. It was received and signed for 1 week ago and they say they never got it so no credit of my $300+! I have emailed them multiple times. Email goes to China and they communicate with their return site in California so it takes days. So now I need to go to my credit card company and try to dispute it. Don't buy from them if you think you may have to return the items you may never get your credit back. I shop on line all the time. This is my worst return experience ever!
Shopping experience was awesome very prompt response in almost everything , product received is also good. Looking forward for more shopping from this site.
Ok this company is a scam
It's not an opnion but a fact
Check this list even http://egl.livejournal.com/18033026.html
anyways people dont buy from here like dont unless you want a pile of trash to arrive in exchange for your money, time and happiness.
Don't buy unless you enjoy pain and suffering
I ordered an outfit for a photoshoot but didn't do the shoot for a couple months. It was a unitard and the hands and finger component was sewed in backwards and unusable. I contacted customer service, sent several photos and was told that they continuously needed more photos though I couldn't take anything that would show it better. I have bought several things from this site but the customer service was so poor that I would not use them again!
The dress I got is gorgeous! Good quality as well, only thing I didn't like was the strap shown on the picture is further over than on the dress! But all in all I am pretty satisfied, already thinking about buying something else