Ordered on Nov 24, shipped Dec 2, received 2 weeks later.
Chengdu, Sichuan 610041
333 Reviews for Milanoo
2 week shipping time is normal for anything shipping from China to the US.
I dealt with another really great company where I bought my wedding dress.
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Shopping experience was awesome very prompt response in almost everything , product received is also good. Looking forward for more shopping from this site.
Ok this company is a scam
It's not an opnion but a fact
Check this list even http://egl.livejournal.com/18033026.html
anyways people dont buy from here like dont unless you want a pile of trash to arrive in exchange for your money, time and happiness.
Don't buy unless you enjoy pain and suffering
I ordered an outfit for a photoshoot but didn't do the shoot for a couple months. It was a unitard and the hands and finger component was sewed in backwards and unusable. I contacted customer service, sent several photos and was told that they continuously needed more photos though I couldn't take anything that would show it better. I have bought several things from this site but the customer service was so poor that I would not use them again!
The dress I got is gorgeous! Good quality as well, only thing I didn't like was the strap shown on the picture is further over than on the dress! But all in all I am pretty satisfied, already thinking about buying something else
My first exprience with this site last year was a great one, I ordered a lolita that arrived very quickly.
Now I am STILL waiting for an order that was placed on the fourth of November and it is getting completely ridiculous. I asked them what was up and they said that was lost during the quality control inspection....ummm...how exactly do you lose an entire dress????
Considering canceling my order. This is insane.
I ordered on 12 November an order at Milanoo.com and have received nothing to date. The live chat says becoming a new date. Will this have ever come in?
order number en_mi_131112033623_447 is still in progress
do not buy from the site I placed an order on November 10th and still have not received it they make it absolutely impossible to contact any human being and only handle their customers through live chat. Now although the items are discounted I'm actually worried from what I've read to actually receive my order. So if you buy from the site be prepared to wait at least 3 weeks to receive your order. Also expect to only talk to someone through the computer and receive an occasional email this site does not put their customers first and is not accurate on its shipping time. Therefore I will never order from them again and don't suggest anybody else does.
This was my first time ordering something from there.....I order a wallet and had myself on the super saver shipping, which took 20 days. so once they shipped it out, it said it will arrived at least around 11/28/13 but it came early and I was glad....this might be the only time I'll do it again
I got a great deal on a free shipping sale for multiple purchases. I lucked out with various outfits ideal for my wardrobe.. all are unique and at a great price. I have received compliments on all of the outfits and I always recommend this site to friends and coworkers.
Milanoo is an extraordinary website with one of the best collection in the world!! I'm eyeing some of their coats now after purchasing a gorgeous pair of heels! Winters are here & I highly recommend everyone to take a look at the coats & jackets on milanoo.com.
SCAM!!!Extremely disappointed with this company and how they make it impossible to return anything. I have ordered a few times from them. I should have learnt my first time when they made it impossible to return a pair of shoes I spent $70.00 on, that I have never even worn once because they came too small. But this last time ruined my whole experience with them. First off, I ordered a jacket that looked nothing like the picture. It was so cheap, the cuffs in the picture weren't even sewn on....how cheesy. To make a long story short I have been getting nothing but the run around. I went to live chat first, then they gave me a email addy so I could get a return number. So i emailed them.Then they emailed me back a day later and gave me a link so I could get the return number if I logged into my account. AND how convenient...I can pick every item for the RMA number but the product I want to return. I have emailed them 3 times now, with no avail. I don't know this is a tough one but HOW ABOUT YOU JUST MAKE IT EASY TO RETURN AN ITEM...ONE BUTTON...ONE NUMBER. OR YOU COULD AUTHORIZE LIVE CHAT TO GIVE THE RMA NUMBER!! This would be easier if this company was legit! This company blows for customer service and this experience has ruined it for me. BUYER BEWARE!!!
Gothic Lolita Rococo Renaissance Green Bow Long Dress Gown
My experience with Milanoo.com and ordering this dress was so phenomenal that I will be looking to do as much shopping as I can there. The customer service aspect is timely and amazing. I was very impressed, the estimated shipping dates and arrival dates are fairly accurate, and it's appreciated that they try to get the packages to you before the estimated arrival date. Thank you Milanoo.com!
I ordered a lolita dress and a hairpiece. It has long sleeves and ends an inch or two above the knees. I ordered a small because I'm petite and short. I should've ordered a medium, perhaps even a large. The measurements aren't true as on the website. Note: LOOK FOR HIDDEN ZIPPERS. Mine is still small, but a side zipper made me able to put it on. It took about 3 weeks for me to receive my order. Both of my items were packaged in a bag (gallon sized) and smelled mildewy. The hairpiece was perfect and looks exactly like the picture. The dress looks exactly like the picture as well, but the material is rough... I haven't worn it since I've received it.
Customer service was okay. I contacted them about the sizing and they said shipping for a return is $20.
Quality of the product: 3/5
Customer service: 3/5
Please note: If you are large around the bust, ORDER A SIZE UP.
This company is a SCAM! Do NOT purchase from this company. I bought a dress, which took 2 months to arrive, then was too small, and then they make it IMPOSSIBLE to contact them and get a refund! Count any money you spend here as GONE. This is a chinese scam company with no one in America to deal with. They do a great job on their website to lure you in. They look totally legit. But their products are crap. DONT BUY FROM THIS SITE!!!
Don't buy from them! My fiancé bought a wedding dress and it was wayyyy too small, she has been trying to get a refund sinse august and is now at her wits end.
Stay clear of them!
DO NOT USE THESE SCAMMERS. I ordered a zentai suit for halloween and paid extra to have it custom made to my measurements. They sent a monstrosity large enough for an elephant and long enough for the jolly green giant. Then they refused to send a return authorization for 3 weeks saying they aren't sure they made it wrong. Even with pictures showing the extra foot of fabric at the hands and another foot of fabric at the feet or the suit that was supposedly made for a 55 foot 2inch tall person, they maintain they can't see the problem where they made it wrong. Despite repeated requests for a return authorization so I could have the issue corrected by Halloween, they have done nothing but send b.s. emails denying their ability to see the obvious. You clearly did something wrong (like take my money for custom and just pull something off of the shelf) if there are several feet of costume left after I'm in it. My seamstress is 6 feet something and much broader and she said she can fit what Milanoo sent. Oh yeah, they remain unable to see what they did wrong even with pictures of the seamstress's pinning in multiple areas to correct the garment. Thank God for Pay Pal and its ability to provide relief from such unscrupulous practices. SCAM city beware!
I ordered a pair of boots from Milanoo for halloween. The boots arrived after 3 weeks or more. The shoes were too big and didn't not appear as they did online. To make matters worst my grandmother died the next day and I had to fly home for a funeral. Timing was terrible. When I returned home I tried to return the shoes but since it was past 5 days I was told that I could not exchange or return the boots. I think this is very unprofessional and poor customer service! I paid over $100.00 for a pair of shoes that I can not fit and will never wear. There have to be exceptions or something that they can do to fix this situation. I will NEVER shop here again and I will be sure to spread the word.
Order Number: en_mi_131004022948_671
I ordered quite a variety of products from Milanoo including a wig, a few pairs of shoes and a pillow. I qualified for free shipping at the time and it was quite fast to arrive considering I am in Australia.
The wig was of excellent quality and I have since ordered more - they're nice and thick as some longer wigs look quite sparing around the crown when you put them on.
The shoes were tricky as the sizing wasn't absolutely accurate so some didn't fit which was really disappointing as the measuring charts were quite detailed and the shoes were super nice. They were great quality though and even better than the photos, and I managed to find a friend who fit into them perfectly.
The pillow was perhaps the greatest thing I have ever bought online as it was a body pillow and arrived all shrunk up and tiny then puffed to full size once I opened it, which of course was incredibly amusing to watch. That doesn't really help this review though... so I will say that it was a pretty cheap quality but it was cheap to buy so such should be expected.
All in all, perhaps the products weren't consistent in having accurate descriptions or their quality, but I was still reasonably satisfied with my purchase.
j'ai commandé une robe lolita chez milanoo pour l'anniversaire de ma fille ,j'ai bien suivi leur tableau des tailles afin d'être sure d'avoir la bonne taille ! le colis est arrivé assez vite ! mais le souci c 'est que la taille de la robe etait bien trop petite ,et les lacets aussi ! j'ai donc demandé un échange contre une autre robe ! mais ils n'ont pas l'air de comprendre et me propose un remboursement ! je viens de faire mon retour , j'espère que tout ira bien ! je trouve quand même exagéré de devoir payer les frais de retour ainsi qu'aprés , encore des frais pour la 2ème commande que je suis obligée de faire ! je vais demandé a milanoo une éxonération des frais pour ma prochaine commande car c'est trés cher ! 18€ pour la 1ere commande qui ne va pas a cause de leur tableau de tailles ,puis les frais de retour de la poste puis encore 18€ pour l'échange de la robe ! la robe me revient trés cher ,et encore c est dans le cas ou ma 2ème commande se passe bien ! c est la dernière fois que je commande sur milanoo ,ca revient trop cher !
I love this website!
Their clothes fit snug and just right.
The process for everything is very simple.
Can't wait to order more stuff!
Order # en_mi_130926042441_945
I ordered a Legend of Zelda costume and it looks surprisingly good. I received it one the week that I was supposed too, even with the free shipping.
"I recently made an order on the 10th of october. I was told by fedex that it would be here on the 18th. On 18th i checked the tracking again and saw that it is not due for delivery. So i contacted Milanoo live chat and they told me it will be here. I paid extra for shipping and its still not here. I tried calling fed ex and they told me that package will not be delivered. I am so angry because it was an anniversary gift for my husband. When i spoke with them they told me the only thing was to wait for the package. No discount,no refund just to go on here and write a review or to like their fb page for a coupon off next purchase? Really this is what Customer Service is. I guess I shouldve known better since the company is out of country. Never Order from them."
I orfered a pair of sneakers from there and they were really great, loved them so much, thank you Milanoo! :)
They send us a shoe prototype in poor quality and did not help me out because the lausy warranty time of 7 day was expired since a couple of days. sorry, never again.
I am being ignored about my return, which I did as requested and instructed to do. I took photos, uploaded them, got my RMA# and shipped them off in the exact condition they were received in, which was not the problem.
They simply did not fit.
Now I cannot access the site at all, cannot get an answer as to where my refund is, or anything else.
I told them of my concern of doing exactly as they require, and they kept telling me to calm down and be patient.
Well, I am not sure how much more calm and patient I can be.
I have a lawyer looking into this mess, and I've learned my lesson.
Stick to local stores, and had I realized what I was getting into, I surely would not have.
Wedding went off without a hitch, thanks to another site where I was able to get a gorgeous dress that fit, and paid 40 bucks less for, so for that, I am forever grateful!
I hope someone out there reads this and gives me the contact information for the company they had me send it back to in California. I questioned them on that too, and I again was assured to calm down and be patient. I sense a pattern here.
Bottom line? If you're disabled and cannot shop outside your home, stay away from foreign sites. Period.
Good products and good prices but many of their policies are set up to make mistakes difficult to rectify.
My first order with milanoo, i got the sizing wrong. I requested to return the clothes for an exchange. Howeve, I went out of town on business and was unable to send it immediately. When i returned that once you request a return you must send it within a few days or you lose your ability to return the order.
Against my better judgement, I orders from them again. It was 10 percent off and free shipping. After i returned from PayPal, i pressed the submit button only to realise that the web page automatically opts in for "expedited" shipping and charges you high shopping rates after i had already agreed to a set price and free shipping when i entered my PayPal information. I believe this is done purposely. Secondly, there is no way to immediately cancel your order. You must send a message to customer service which will only send a reply when it is convenient for them. Replies usually take a good portion of a day since they are in China. Their online policy states that after 24 hours there is a restocking fee of 30 percent. I received a reply from them late the next night. They assured me i would get a full refund. But it was so close to the 24 hour deadline and it takes so long for them to respond, i was scared they would charge me the restocking fee. If it were a normal company i would believe the customer service rep, but due to my pervious bad experience, i could not trust them to go against their written policy.
To make things even worse, they claimed that die to my correspondence my order had to be delayed. Therefore they basically stole my expedited shipping money and didn't give me expedited shipping because i inquired about cancelling.
This company does not have good customer service by any means. Having a representative available does not equate with good service.
If you order from this company, be very very careful, double check all fees, stay on your ps and qs and hope you don't have to go out of town.
Milanoo provide great service through internet.I think secret to their success is the amazing customer service they provide.When i selecting my item it was really helpful that they have live chat.End result of that is i bought a dress which is very suit for me for competitive price.I highly recommend this site.because i truly impressed about the customer service they provide.
I know a lot of people will disagree with me on this but this is the way I feel....
If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, tablets, laser pointers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles like underwear and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too. Also it is interesting how the positive reviews on these pages are full of single reviewers with 4-6 helpful each hmmm. You decide for yourself.
PS. Don't order more than one item at a time that way your never out more than $5.
I brought a wedding dress about $550 couple months ago and when I received the dress, it was missing a bow. So I request to return it because it was not my fault. At first Milanoo was happy to received the return. Later on told me they can do the refund because it was missing a bow and wored. Are they serious??!? That's why I return it. I just want to return it to be able to buy another dress. I paid for shipping and that was about $80. So I'm at a lost about/almost $700. They won't reply to any emails after a few emails. Calling them is worst. Bad company and customer service. Not true to their customer satisfaction.
My experience with Milanoo has been wonderful! They have a wide array of products for very reasonable prices. Their customer service has a 24/7 live chat, and their response time from customer service (through email) is an hour or less. All and all, I am very impressed with Milanoo, and I recommend them to anyone who is looking for modern fashion, lolita clothing, or cosplay costumes!
When I opened the package I had received I was really excited because I had heard such great things about milanoo. then I tried to put on the dress and the minute i held the dress up it began to rip. The zipper ripped off immediately. this was not because of my own handling because I was being really careful because I had spent a lot of money. the dress started to spread black stuff all over the room and it covered my body in it even though I hadn't even tried on the dress because it had ripped. This was a bad experience. The customer service is terrible and the number they gave me didnt work.
Always receive my items when promised, customer service is outstanding! Great company, great products and great people!! Absolutely Love Milanoo
Looking for shoes? Dresses? Or maybe an anime convention is coming up? Milanoo has got you covered in every aspect imaginable. I recently got my first order and I am thrilled not only because I received it but because it looks exactly as shown in the pictures. Happy shopping!
Amazing site, helpful support and high quality product at a low price, once complaint was the packaging was off but it doesn't matter that much it could have been customs.
I am so very disappointed in both the service, products and cost of milanoo.com
I purchased 6 dresses, was happy with 2 and have returned the 4 remaining.
I was shocked at the very poor quality of the 4 dresses I returned.
I should have received a refund of $96.95 (minus tax) just for the cost of the 4 returned items. I received a $76.73 refund, and now zero communication.
Shipping charges are outrageous, not to mention the surprise international charges on my credit card!!
I absolutely will not do business with them again, and would encourage anyone to stay away.
I absolutely adore the clothes I received from Milanoo! That being said, I'm really surprised by all the negative reviews this store had received. The items came just as pictured, despite being a little wrinkly coming out from the package- and the shipping time was actually faster than what was estimated! The clothes fit perfectly according to the size chart, and I'm really glad to have ordered from Milanoo! Their customer service is also very kind and quick to respond to e-mails! Overall just a really great experience^^
Milanoo.com is not just a store but it is a place where one can get quality goods. I tried Milanoo and found it the best. There rates are normal and quality they offer is just remarkable. I have ordered several dresses from Milanoo and I got two of them. The rest are in que. The dresses I received are very nice and I am very happy with it. Thanks Milanoo.com
I love the site totally..They have amazing customer support, live chat and to talk about collection, the site gives you the most amazing collection with amazing shoes(heels), clothing to keep you trendy, comfortable and chic!
I was searching cluthes and handbags for the evening party. i spotted a milanoo and was astonished to see the beautiful range into most amazing prices. My friends already ordered from them and had a great experiance with them. im so escited and very glad im ordering from them would update you with my review. im planning to order a white pearl clutch and high heel from them.
Good website. I love the clothing collection. They sell a wide variety of things, and so far my experience with the support staff has been quite incredibly nice too.
I totaly approve this store!
Ordered a large hoodie, which was smaller than my sister's small sized shirts. I couldn't even get my arm inside. After complaining, I was told I had to return the item to China to get my money back. USPS said $60 to ship so I can get my $40 back. Complete rip off. They send you cr@p cause they know you won't pay to ship them back.
The shoes and outfit were great. Although a button broke on the outfit. I would still rate this great! It is their $5 feedback that I have a problem with. Endless emails about this. I mean "endless." They offered "coupons." I said, "NO!" Finally I told them that they can have the $5, but I will be leaving negative reviews about their service. It is a scam. They offer you $5 back in coupons, not in your paypal. So for those who think that they will be getting $5 back in their paypal account...THINK AGAIN! Products are good! Customer service "SUCKS!"
I was searching for a shoes like this but i couldnt find anywhere that color, thanks to Milanoo now i have it, great job. You can find so many kind of fashionista clothes and shoes on Milanoo shopping site.
you guys did a great job， I will leave a great feed back. I really love the dress and I can use in another ocasion
Great products, TERRIBLE customer service. The agents will argue with you & make returns difficult. They always send the wrong sizes with shoes & some of their cosplay is made of very cheap materials that look a lot better in their product shots & fit awkwardly. I would strongly advise against ordering any type of lolita or goth punk shoe here because their sizing is all screwed up.
I ordered a coat/outerwear because it looked amazing on the website. But what I got was cheap rubbish. It totally didn't match the picture, it was a sweater instead. Besides, I ordered a LARGE, but it was the size of a XXS!! I tried to send a refund request, but got a lot of problems with the website. After that, I mailed them and sent a picture along that it was the wrong size. But they were not convinced. After that I sent another picture to prove that the color did not even match. Still not convinced. So they ask me: "About size ,if you mean that we made the size small ,please kindly measure the detailed size of the hoodie and show to us the size of the bust ,length,sleeve length and shoulder bridth with ruler." That is where I snapped and started posting reviews. After spending yesterday for this crap, I am not spending another day for 20 dollars!
Ich bin sehr Zufrieden mit der Seite, denn die Waren die dort ausgestellt sind, sind günstig, trendy und schön. Und obwohl die Ware aus China kommt gin das mit dem Versand bei mir recht schnell!
My order number was: en_mi_130726135841_702 .
The collection is amazing and the pricing is great. I had also ordered something for my friend and the shipping was super fast. Impressive !
La experiencia ha sido agradable, una web con miles de productos donde elegir y además un servicio excelente, te aclaran las dudas que puedas tener con rapidez y amabilidad. Volveré a comprar sin duda.
I love the shoes. fashionable, great price, speedy shipping, and great quality! It goes with so many outfits. LOve themn~! Milanoo is such a great website. super affordable.