I placed an order, which did not contain any custom made items, totaling almost $200 on Oct 1st. They stated that the total time for my order to reach me would be 15-17 days. When I had not heard from them by the 19th of Oct I emailed them regarding my order status. They stated one item was in the warehouse, and they were working hard to ensure that I would get my order by Halloween. Okay I thought, at least they were polite. On the 23nd, my order still had not shipped so I contacted them again. This time I was told that my order would ship in two days if all went well. Things didn't go well, because it's the 26th and they have not shipped my order. I emailed them on the 25th requesting that my order be canceled per their policy which states that if the shipping is delayed on an order they will cancel and issue a refund. Mysteriously, when I requested that my order be canceled per their policy, they stated that they can't because it shipped on the 23td (they same day I contacted them and they said it hadn't). My order status page still shows that my order is being processed and I have not been given a tracking number. When I contacted them via live chat to ask why I haven't been issued a tracking number and why my order still shows its being processed the representative said she didn't know and told me to contact a supervisor (who weren't in at the time) in 12 hours. Basically they are giving me a roundaround so I cannot cancel my order. This is a sham company, stay far away from them. The money you save is not worth the hassle of dealing with such a poor run and dishonest company.

Votes (4)  •  Comments (16)  •  Link to this review

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theresa o. well im hear to say i love them my mickey mouse costume is the bomb first of all when u make a order all the way from another country wait about a month to get it its not like its in another state its in another country ,anyway every body else whos reading this im from nyc the bronx and i had no problem getting into contact with them email customer service and wait two days and ull get a response

2/28/11  •  Votes (0)

David S. 3 Words = China Based Company

2/28/11  •  Votes (0)

Jaden J. I order cignalspy for my phone and I could not download the file I'd been email them for almost 3 weeks and I still get no respond,they scam me

2/28/11  •  Votes (0)

caity m. This happened to me too for my wedding dress. After telling them I went to the FBI and better business bureau they said they would cancel with full refund.. its only been 1 business day but not holding my breath to see that money! I stayed on live chat with them for 6 hrs! My order is cancelled though, not like it matters since Ive paid for it. Now back on the hunt for a wedding dress!

4/4/11  •  Votes (0)

Aba P. Why are they still being allowed to do business online?

7/11/11  •  Votes (0)

Aba P. Still haven't received my refund

7/12/11  •  Votes (0)

Aba P. Got my refund. Good luck guys!!!!

7/26/11  •  Votes (0)

Aba P. Word of advice: if you still want to buy from milanoo.com, use paypal to pay, if there are any problems, i guess you might get help from paypal.

7/26/11  •  Votes (0)

Elena B. my orders, on the other hand, came in time and in perfect conditions ... and I've ordered two times and paid 200 € ... so I really don't understand why they've messed up with other orders ... :o :O but for now, I'm very happy with my shoes, bags and clothes :)

8/10/11  •  Votes (0)

t b. my first order was great, so I place a second order, how was I suppose to know.....it was far more than a disaster the dress had so many tears and rips on it, the earrings looked as if they were worn before, the shoes had glue and thread hanging on the heel part....was sooooooooo disappointed after waiting so long for this order...hope I get my money back...woould never ever order on this site again

9/6/11  •  Votes (0)

milanoo m. Hi Sara,We apologize if your experience with Milanoo did not meet your expectations.And we apologize for any inconvenience this may cause. we are in an effort to enhance our customer service.And we have sent to you private message on your account,please have a check. Thanks !

2/1/12  •  Votes (0)

milanoo m. @ tb11. Firstly, we would like to firstly express my greatest gratitude for your constant supporting on Milanoo. And We apologize if your second experience with Milanoo did not meet your expectations.After reading your feedback,we understand that we need to be in an effort to enchance the line of products supplies and pay more attention about our Quality Control .And according to our return policy or further compensation.Please submit some photos about your dress.Here is the link for submitting: http://www.milanoo.com/help/index-act-center.html.Again, we would like to thank you for your feedback as it will help us provide better services. It is our company’s aim to satisfy our customers. We would like to regain your trust and hope to serve you again in the future.

2/1/12  •  Votes (0)

Gaga M. I'm dealing with them right now!!! Due to delay in my order ....I'm left with out a dress at this point and if my problem isn't solved I will make sure that every website and blog has my review on them! I will personally create a Facebook page letting people know about their service! I gave them 7 days to fix my issue ....so it you see all these pages about them you can blame me for it!

2/7/12  •  Votes (0)

Naderge M. I going through the same thing ! But can you please tell me how you got in contact with them via chat because i don't know how

4/11/12  •  Votes (0)

jan b. The cheats will tell you whatever lie for you to delay. Their aim is to delay as long as possible so you can't do a chargeback, or you overstep the 45 days Paypal cancel window.

4/11/12  •  Votes (0)

anronia w. TONI C. The same thing is happening to me that happen to Sara G. I ordered a pair of shoes on March 13th it is now April 12th and nothing. I did not receive an order number or tracking number and i contacted them via email, which they took 3 days to respond with an order number. I still cannot find my shoes on that stupid site they give you to locate your merchandise. I will not recommend this company to anyone . It is disgusting and they keep telling you its on it's way.. WHEN!!!

4/12/12  •  Votes (0)

I bought a wedding dress at the end of May this year. It arrived June 20th as expected. What was not expected was that it would be PEACH. The dress that I ordered was supposed to be a mermaid type dress, champagne color, with chiffon draping at the bottom. Instead I received a huge fluffy peach dress covered in TULLE. I have sent this company 8 dispute requests, something like 25 emails, pictures more than 5 times, talked via live chat 5 times, and the only response I get is that they need more information, they didn't get my pictures, they are checking into it, or they are closing my dispute from lack of ME contacting them..?! They have the worst customer service I have ever had to deal with. I am a very understanding person, but this is ridiculous. I am not one do do bad reviews on companies, but I will be posting this on as many sites as possible. Worst shopping experience EVER! en-uk_1106010446_474. Texas

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Matthew K. Milanoo.com is a nice site for shopping online. Maybe there is some accident with it's server. But i prefer to get dresses at comdress.com. Because they are expert site for dresses. And will costom as required.

8/18/11  •  Votes (0)

Natalie L. This is typical milanoo, they steal stock photos from other brand sites and use them as their own. Watch out.

11/21/11  •  Votes (0)

christine l. i ordered a year ago and still dont have a refund i spend about $650 all crap wrong sizes, colour or wrong item all together and damaged goods :@ sooo angery and fustrated

2/28/12  •  Votes (0)

jan b. The comdress.com suggestion is interesting. It's another China site and just a quick look shows me that it's fraud. Don't expect too much if something is made out of old rice bags!

2/28/12  •  Votes (0)

christine l. close to rice bags, beads falling off my dress, hem not fully sewn and freying, wrong colour, size, and theres a foot print stain on it. great wedding dress.....cant wear it and cant get a refund i really really really wish i had seen theese reviews before i ordered.

2/28/12  •  Votes (0)

Nancy C. We ordered a dress for Prom for my daughter around the 12th of March. They charged my credit card on the 15th or march and here it is the 11th of April, and we still haven't received it or any information after constantly sending them emails. I paid for the fast shipping. I am not happy and will never recommend this company or order again. I need to get my refund.

4/11/12  •  Votes (0)

CHLOE E. Chloe E. I am having the same issue. I placed an order on 3/19 and still haven't received any notification as of 4/21. I have emailed them several of times and no response. BAD BUSINESS!!!!! DO NOT SHOP HERE!!!!

4/21/12  •  Votes (0)

shatara v. I am also not happy with Milanoo. I ordered a dress on March 30 and it was exspected to get here yesterday April 28th. I know i should give them some time especially since yesterday was saturday but I am new to online shopping and my prom is 2 weeks away. I would like to ask how do you Live Chat with Milanoo?

3 weeks ago  •  Votes (0)

trina o. Senior Prom is kinda important dontcha think? Ordered gorgeous dress was well aware of the time frame allowed for shipping but THRU repeated emails back & forth from Milanoo HEARING now its shipping from Europe and it had to be handmade. Rushing to find a replacement and only receiving 1/2 monies back due to restocking fee being charged. I would like their website to include those important little tidbits like having to be handmade, shipping source, etc. 34 days total just to turn around & cancel an order that had plenty of time to be shipped. what a crock of crap.**BEWARE: DO NOT USE MILANOO.COM**

3 weeks ago  •  Votes (0)

leonor c. How can I contact this company I order a wedding dress an don't know anything about my order thanks.

2 days ago  •  Votes (0)

milanoo is a middleman, which means that they get your order, and whoever can do it the cheapest makes it. this means that you're basically stuck with a grab bag, so sometimes you'll get a horrible polyester nightmare, and sometimes everything will turn out okay. in my opinion, the risk isn't worth it, but if you have your heart set on the price, it's up to you.

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Aba P. I have asked them to refund my money. They claim they cannot deliver until first week in August. And I placed the order just this Friday. I have already sent them an email requesting refund if I cannot have my dress by July 20TH.

Why havent they been blacklisted, does anyone know how the website blacklist work?

7/11/11  •  Votes (0)

Aba P. They are still processing my dress, after have asked them to stop, and refund. Unbelievable!

7/25/11  •  Votes (0)

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Peggy'

Peggy: Hello. Welcome to Milanoo. How may I assist you?

caity: I was talking to amanda yesterday and she said she was going to send me an email yesterday stating when my dress would be coming in since it is delayed and confirming I was getting my standard shipping changed to expedite shipping for free since its been 35 days and my dress still isnt done processing and my wedding is in may and I havent received my email yet

caity: I was talking to amanda yesterday and she said she was going to send me an email yesterday stating when my dress would be coming in since it is delayed and confirming I was getting my standard shipping changed to expedite shipping for free since its been 35 days and my dress still isnt done processing and my wedding is in may

caity: are you there?

Peggy: yes

Peggy: Would you please give me your order number so that I can check it for you?

caity: en-uk_1102271241_593

caity: are you there?

caity: i want my money back

caity: Peggy you need to talk, this is a live chat

caity: hello?

Peggy: hi

Peggy: Sorry for waiting

caity: hello

Peggy: Hi

Peggy: hi

caity: hi

Peggy: Your package has been dispatched from our manufacturer and heading to our sorting center.Our professional staff of QC team will completely check the quality of your order and then we'll have the package shipped out and head to your country.

Peggy: What date is your wedding ?

caity: the wedding date doesnt matter, I need a shipping number so I have some kind of proof that its on its way

Peggy: We will ship it within 3- 5 days

caity: No I need it shipped now. It has been 35 days. Can i have a number to call so I can make sure this legit

caity: hello?

Peggy: We are legal.we have been verified by paypal, which you may check with paypal.

Peggy: We are legal.we have been verified by paypal, which you may check with paypal.

caity: I need a phone number peggy so i can talk to someone

caity: hello?

Peggy: Dear customer, you are talking to me now

caity: i need a phone number to contact someone

Peggy: We have professional colleagues to help you.

Peggy: I told them the problem already

caity: i need a phone number, why won't you give it to me?

Peggy: They will deal with your problem soon

caity: i need a number or im cancelling

Peggy: Please try this: 0086-28-65554192. We have professional colleagues to help you.

caity: that doesnt work fpr a US citzen. i tried it 4x

Peggy: Please make sure your phone number is open to abroad

caity: it is

Peggy: Please try again

caity: Im trying now

caity: It doesnt work

caity: i need to cancel my order

Peggy: Please hold one moment.Let me check it.

caity: are you there

Peggy: yeah

caity: hows the checking going?

Peggy: Please try again

caity: hello?

caity: i want to cancel

Peggy: The phone is ok

caity: I want to cancel

Peggy: Please try this: 0086-28-65554191

caity: the phone works but Im not having my phone billed to call you. I want to cancel

Peggy: en-uk_1102271241_593

caity: yes that is my order number

caity: are you going to cancel and refund the money?

caity: hello

Peggy: It is a custom made dress

caity: but amanda said yesterday it hasnt been made because it was a delayed order. So do not make it and I want to cancel and refund my money

Peggy: Your package has been dispatched from our manufacturer and heading to our sorting center.Our professional staff of QC team will completely check the quality of your order and then we'll have the package shipped out and head to your country.

caity: it doesnt matter I do not have it and I want to cancel and refund NOW

Peggy: The dress is finished

caity: so why did amanda last night say it hasnt been touched and it has been delayed

caity: you can't finish a dress in a day.

Peggy: sorry for the wrong information given

caity: I want the shipping/tracking number so i can make sure

Peggy: Your package has been dispatched from our manufacturer and heading to our sorting center.Our professional staff of QC team will completely check the quality of your order and then we'll have the package shipped out and head to your country.

caity: yes you just copied and pasted that. You just sent that from me. I want to cancel

Peggy: You are saying the same thing

Peggy: The dress is ready

Peggy: We will ship it after the quality check

caity: yes i am saying the same thing b/c i want to cancel and are going around in circles.. it couldnt have been made in a day

Peggy: Sorry for the wrong information give.

caity: why would she give me false info

Peggy: You should ask cancellation yesterday if you want to cancel

caity: i want to cancel and refund

Peggy: I don't know how did she talk to you yesterday

Peggy: But the dress is finished now

caity: i want to cancel and refund

Peggy: We can offer you 50% refund since the there is a waste of raw materials of half-done item if you cancel the order now.

Peggy: Is that ok for you ?

caity: no then ill fet 60 dollars and i want the FULL refund

Peggy: Order made 24 hours later can't be cancelled .

Peggy: And your order is a custom made dress

caity: I want to cancel and refund what do you not get. I have not recieved it and they said it would be here on march 10th

caity: let me get this right, your not going to cancel my order and refund my money

Peggy: en-uk_1102271241_593 is ready

Peggy: We will ship your order within 3- 5 days

Peggy: We suggest you keep the order and stay tune for the dress

caity: so your not going to cancel my order and refund my money

caity: ?

Peggy: Is there a specific question I can help you with?

caity: yes, are you not going to give me a full refund and cancel my order

Peggy: I am afraid no. I don't want to be rude. and I feel sorry for the inconvenvice it brings to you

Peggy: It is our company's policy

Peggy: You can refer to this link to know more:

Peggy: http://www.milanoo.com/help/How-To-Cancel-An-OrderBefore-Payment-And-After-Payment-module-index-id-47.html

caity: I am reporting you to every spam site there is!

i mean seriously people!

Votes (3)  •  Comments (16)  •  Link to this review

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T N. that was frustrating even to read. oh my goodness! i'm sorry about this - you're calling paypal, right? they have a 45 day limit to dispute charges!

4/3/11  •  Votes (0)

caity m. TRAN: I didnt use pay pal. I used my debit card. Im not holding my breath about getting my full refund. But if its not in there by thursday I will go to the bank and see what they can do.

TC: We did use our code. We had to call the operator and them tell us how to call haha.

4/3/11  •  Votes (0)

caity m. If you want to. lol I dont want you to have to pay phone charges though. But that is the number they gave me and this is my order number : en-uk_1102271241_593 They have already cancelled it but I just want my money back into my account. lol

4/4/11  •  Votes (0)

caity m. hahah I just caught this.. earlier she said it was done and ready to be shipped.. then like 5 lines down she says i can only give you 50% back on a half done peice.. WAIT WHAT? you just said it was done haha

4/4/11  •  Votes (0)

caity m. 142.43

4/4/11  •  Votes (0)

caity m. u.s dollars

4/4/11  •  Votes (0)

caity m. tc k here is is the rest of the convo:

Peggy: It is our company's policy

Peggy: You can refer to this link to know more:

Peggy: http://www.milanoo.com/help/How-To-Cancel-An-OrderBefore-Payment-And-After-Payment-module-index-id-47.html

caity: I am reporting you to every spam site there is!

Peggy: Thanks so much for these kind words to me

caity: whatever you are a spam site and i have reported you to the FBI

Peggy: Do you want the order or cancel the order with half refund? We will wait for your response

caity: i want to cancel and full refund

Peggy: The estimated arriving date of your order is April 7

Peggy: Today is April 2 here

Peggy: And the dress is finished

caity: peggy, i want to cancel and full refund. Im not saying it again.

Peggy: Dear customer, as you know I have no right to do that for you. And all company has its rules. I show your the rules already

caity: your a fake site, you have no rules but stealing peoples money and not giving it back. it is againist the law
caity: what is your name?

caity: I have filed 2 cases againist you with the FBI

caity: and now sending this convo to every spam site so no one will buy from you]

caity: why does it still say its been processed if its done?

Peggy: The order information doesn't update so fast in your side

caity: Well I still want to cancel

Peggy: ok

Peggy: We will cancel your order and give you full refund

caity: do that, that has what i have been wanting to do

Peggy: ok

caity: are you doing it now and is there any proof you are doing it?

Peggy: As i said I have no right to do that. The relative staff are dealing with your issue

caity: you do have a right to that

caity: am i getting my full refund

caity: ??

Peggy: You can refer to this link to know more:

Peggy: http://www.milanoo.com/help/How-To-Cancel-An-OrderBefore-Payment-And-After-Payment-module-index-id-47.html

caity: 2. - WITHDRAWING AN ORDER AFTER PAYMENT If you have placed an order and PAID, and now want to cancel that order, please contact us as soon as possible for a cancellation requisition.

caity: IM CONTACTING YOU AND YOU WONT DO IT

caity: AND U JUST SAID U WOULD GIVE ME THE FULLLLLLLLLLL ORDER

caity: hello

Peggy: hi

Peggy: Is there a specific question I can help you with?

caity: im still waiting for you to cancel my order with my full refund you just told me you would give me

Peggy: Full refund

Peggy: yes, i told you that

caity: yeah prove it

Peggy: Is there anything else that I can do for you?

caity: YES YOU CAN PROVE IT TO ME

Peggy: How ?

Peggy: Can yu explain ?

caity: well it is not back in my account and I can stay up all night and day waiting for it to be back in my account.

caity: and it still says being processed.

caity: what is your name?

4/5/11  •  Votes (1)

caity m. thanks

4/5/11  •  Votes (0)

caity m. Just to let everyone know.. milanoo has made a new site its still the same one though

4/10/11  •  Votes (1)

Glenna B. Yeah I got duped by that one

4/18/11  •  Votes (0)

Josh B. have you talked to their representative before placing the order? That could save you the nerves...the conversation by itself was quite funny. Like you were chatting with a brick wall...

4/18/11  •  Votes (2)

Tina V. caity, not sure what you are looking for but gilt is pretty good and have amazing discounts. Read some of the negative review before you use them but they are a real site http://www.sitejabber.com/reviews/www.gilt.com

4/18/11  •  Votes (0)

caity m. @ Josh: No I didnt talk to anyone. My dress was on sale and so I bought it. Then noticed it was taking a long time, but I got my money back full refund after talking to them for a week and harrassing them. @ Tina: I already bought my wedding dress in town, never buying from anyone online again. Thank you though.

4/19/11  •  Votes (0)

Autumn F. Thank You So much for posting this. I have been looking on milanoo for several months now bc i love the dresses on there for my wedding. Next weekend i had planned on having my mom come over and buy the dress I picked out. BUT thanks to everyone on here for sharing your stories bc there is no way in HELL im buying from this company now. Im so sorry that all of you had to go through that, but agian thank you so much for helping me not to make the same mistake.

5/26/11  •  Votes (1)

T N. autumn, definitely read this then, if you're looking for wedding dresses - lots of wedding dress scams: http://www.sitejabber.com/blog/2011/05/15/wedding-dress-scams/

5/26/11  •  Votes (0)

Jen D. This is a wedding dress scam. Our dress came ripped and was horrible. They refused to even answer our 100 emails, couldn't get anyone on the phone, couldn't get a return address, nothing. They just kept asking us to send photos. Since I can't get them to respond, I am going to post this information everywhere I can. Do not use MILANOO.

3 weeks ago  •  Votes (0)

I am a very cool calm and collected person, but Milanoo has just taken me out of character! I am livid. My wedding is right around the corner and I gave explicit instruction of the style of dress as well as the color I wanted. When I received my dresses they were the wrong color. I requested lilac and the dresses I received were hot pink!!!! They instructed me to take a picture of the item and send to their dispute department. 4 weeks later, I got an email from them saying they did nothing wrong and that I would not be reimbursed my $300!!! Prior to ordering, I purchased Milanoo's book of fabric swatches the make sure I had the right color! That was useless be cause they still screwed up and refused to give me my money back. PLEASE DONT WASTE YOUR TIME AND MONEY WITH THIS COMPANY!!! I AM VERY DISAPPOINTED. I'M NOW TRYING TO FIND DRESSES FOR MY BRIDESMAIDS!!!!! THIS IS SO WRONG ON SO MANY LEVELS!!!!

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Terry H. yea this is a bad site and do not buy from

2/9/11  •  Votes (0)

Sebrenna D. I am so happy I did not order the 4 dresses I wanted to order for my honeymoon. I am glad to have read these reviews. It seems like Violet C. is responding to all the reviews trying to defend this company. Please save yourself. I even referred some friends to this site. Nobody ordered anything thank God.

2/26/11  •  Votes (0)

lorna h. Thank you so much!!! I was going to place a large wholesale order for my shop through this company-I had tried and tried to get them to contact me. Now, I am so glad I checked here first. Thank You!!!! It pays to stick with the people you know are reliable. Off to place my order with another company!!

3/7/11  •  Votes (0)

Marina A. I had almost the same problem. Only I ordered the jacket,a day before Chinese new year. Only before I place an order I used live chat, and Peggy assure me, that I will exact item that I see on the picture. After 30 days of waiting, I finally received my order. And insted of ivory color jacket, like I ordered and was shown on the site, I received ugly camel color, plus the detailing and the quality was so poor. So I contacted service, send them 3 sets of pictures. After 4 weeks, I got the same response as you, with your dresses. So I nicely ask then to look closer in to my problem and may be they will change there mind. After one week, I got same response, that I got exact color ivory, it's just bad lightoning on the website picture. I wrote a nice reviw with one star, but 5 stars still showing. I will write another one, I won't give up yet!

3/23/11  •  Votes (0)

christine l. join the club. did you get your wedding dress from there? i hope not. i did. major major mistake beads falling off my dress, hem not fully sewn and freying, wrong colour, size, and theres a foot print stain on it. great wedding dress.....cant wear it and cant get a refund i really really really wish i had seen theese reviews before i ordered. im so anger and fustrated they dont respond to emails and live chat and they delete my facebook comments!!!

2/28/12  •  Votes (0)

christine l. i spent $600 with them on garbage i got my wedding dress, petti coat, gloves, jacket, veil, hair pins, and an engagment dress. i was left running around dress shopping 5 days before my engagment pictures which isnt time for me i had a million other things to do then shop for a dress i though i had sorted already. my weddings 2 months away and i dont have a dress!!. fantatic

2/28/12  •  Votes (0)

I ordered a costume before Christmas as a gift for my girlfriend. I should have researched a little more. It took almost a month to get here, which is fine, but when it arrived it was not what I ordered. It as a different item and was HUGE. I mean, HUGE!!! It was supposed to be a medium and I assumed it was stretchy but they either don't size properly or didn't bother to check the sizing. There is no size on the outfit. Bummer. So in summary, DO NOT BUY FROM MILANOO!!!

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Terry H. agree

2/9/11  •  Votes (0)

RESA J. im glad read this blogs !

2/28/11  •  Votes (0)

Do not send money to this company. I have been talking to them several days and talked to Amanda. She lied repeatedly and said things like "oh dear customer don't be upset." She stated that she did not know if their company has items on site. I asked her if pictures are stolen she said she did not know. Live chat does not work and they do not respond. Don't let pictures entice you because they do not have items. When I kept asking questions site went dead and chat stopped working and Amanada was gone
She lied over and over again and I asked her if this is a criminal ring and she wrote "I do not know dear customer." I shop online a lot and first impressions say it all. The pictures posted are not theirs.

Whatever you do, no matter how desperate you are for cheap dresses - do NOT order from Milanoo.com. The dresses we ordered were all different, and when we tried to get it resolved with them they barely spoke english and were SO hard to deal with. It is not worth the agony/trouble dealing with thme. We are out $400 because of MILANOO's mistakes and us not listening to the reviews.

Votes (2)  •  Comments (1)  •  Link to this review

T N. ack, so sorry to hear this! were these bridesmaid dresses? or worse, a wedding dress?

8/24/11  •  Votes (0)

This company is a FRAUD! Do not order from them. They will not refund your money. They will stall you as long as they can to get your money. I called my bank and cancelled my card and filed a police report with the fraud unit.

Their online helpers are no use. Emailing them with complaints is a paper trail for your case, but they will not help you. Your complaints will not be resolved through Milanoo.com, only through law enforcement.

Your comment: I would have gave them a zero if I could. Ordered 2 lolita bloomers, same model but different color. Gave the exact same measurements but one of them is shorter than the other (they're telling me that it isn't the same model after they changed the pictures on their website, when I ordered (and I still have the confirmation email with the pictures to prove it) it was the exact same bloomers, except one was white and one was black). The other bloomers has a waist band to large that they keep sliding down because they're too big. Been waiting over a month to get this resolve and it still isn't (partly because RMA is refusing to see the problem AND that my complaint and pictures proving my complaint were never sent to RMA, had to use the live chat for them to be sent). So, basically, NEVER order from Milanoo unless you want bad quality, measurements AND bad service.

I ordered my dress, paid extra for expedited shipping and it was guaranteed to be sent to me in 25-28 days. A week after that deadline had come and gone, I received an email saying they needed more time to make the dress and weren't sure when it would be completed. I contacted a representative through their live chat and asked her to cancel my order, which she said she had done right then and there. About 3 weeks after that, I received an email saying my dress was complete and they could still send it to me if I wanted it and if I didn't want it, they'd cancel my order (which I thought was already done!) So thought, what the heck, I still had a little time and if I could get the dress in time, with a refund on my shipping, would take it, so I replied a couple minutes after the email was sent that I would like it shpped to me. I logged on to the site again to see about my shipping refund and when they asked me for my order number they told me the dress had been sent back to the manufacturer because I didn't let them know in time that I still wanted it. I replied to their email minutes later and that wasn't quick enough!! So, they promised a ship time, missed that time, promised to cancel my order, finished the dress 1 1/2 months late, promised to send my dress again, then sent it back to the manufacturer even though I replied to their email in about 11 minutes that I wanted it!!!! Still waiting on that refund too....Here is one of many stupid chat transcripts

info: Please wait for a site operator to respond.
info: You are now chatting with 'Ashley'
Ashley: Hello. Welcome to Milanoo. How may I assist you?
Brea: Hi I have a question about my order number en-uk_1103161022_345
Ashley: Please hold one moment.Let me check it.
Brea: I ordered it March 15, it was supposed to be shipped to me April 13, but was not ready in time and I asked for a refund. I received an email yesterday saying it is ready and can be shipped. Can it be shipped with expedited shipping still?
Brea: I really am disappointed with the timeline and would like some sort of refund or discount for the shipping. Your order guaranteed the longest processing time to be 22-25 days and it has exceeded that. I would still like expedited shipping, but some sort of refund needs to be given since you did not meet the promised time.
Ashley: Would you please wait a moment while I look this up?
Brea: I'm waiting
Ashley: Sorry, it is has been send back to the manufacture, and we will give you refund
Brea: I received an email yesterday saying the dress was finished and would be sent to me if I still wanted it.
Brea: at 9:00 pm and the dress is already sent back to the manufacturer?
Ashley: Yes
Brea: Then why did you guys send me an email saying you would still send me the dress?
Ashley: Because we are not receive your email in time , so we just send it back today
Brea: I responded 11 minutes after the email was sent!!!
Ashley: Ok,so sorry about that
Brea: I received your email at 6:56 pm and responded at 7:07 pm
Brea: This is absolutely ridiculous and the worst service I have ever had from a company, when will my refund go back on my card?
Ashley: It will back in 2-5 weeks
Brea: You guarantee a timeline, go way past it, offer me the dress almost 3 weeks late, then send it back to the manufacturer 11 minutes after your offer??? You couldn;t even allow me 15 minutes to respond???
Brea: They said the same thing when I asked for the refund almost a month ago and my refund was supposed to have been processing already, so it should be sooner than that, shouldn't it? Or did you guys not start processing that either?
Ashley: You can check your account after 2-5 weeks

I ordered my maid of honor's bridesmaid dress on this website, and did not realize they were in China until I got my order confirmation. Several weeks after ordering the dress I read reviews on the milanoo.com website and became terrified of what the dress was going to look like when I got it. Good thing I prepared myself!! The dress' hem line was crooked and it had a sewing pin sewed inside!! Also, the bottom half of the skirt wasn't sewed on, so I had to take it to a seamstress. I will NEVER order from this site again, and I WOULD NEVER RECOMMEND THIS WEBSITE TO ANYONE, EVER!!!!!!

Well, I'm only 14, and haven't bought from them (thankfully, and nearly). I had been looking at a classic lolita dress on their website for a long while, and once I decided I wanted to buy it, I told my mum. When in the process of buying it, she actually bought about 6 of the dress since the site was a little confusing and kept having the link saying 'Purchase Now' and 'Order'. She thankfully cancelled all the orders, and then she started thinking that the site was a bit suspicious, since she had visited a similar looking website before. Later I actually looked at another dress, and noticed something about the picture. It was very similar to a Mary Magdalene dress, and guess what, it was the exact same image but highlighted in Photoshop, and then the Milanoo watermark added to it. It was nice for a while, looking at the cheap prices for lolita dresses, but I'm gonna admire from a safe distance now ^^"

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Hany G. That site is totally fake! I will also keep a safe distance from that scam site

4/19/11  •  Votes (0)

Lilly M. OMG!! Thats what happened to me!! after reading ALL / most of the comments they were negative and telling how cheap the Lolita clothes are!! then like 5 days after that one was posted there was a positive comment with the most typical western name in place,covering up every thing the previous one said!! i'd rather pay more for a quality product!

1/29/12  •  Votes (0)

I came across Milanoo while browsing the internet. Because of the prices and the reviews, I was a little skeptical but decided to try it. I bought 1 pair of black pumps for about 20 bucks. Milanoo sent regular emails regarding the status of my order. The pumps were back ordered and slated to not arrive until 1/28 (order placed 12/31). I received the pumps earlier than expected (1/17). The shoes were just as described and true to size. The box was a little beat up but that isn't their fault and why would I need the box anyway?? Next, I decided to try out the clothes. I ordered 2 dresses and a pair of pants (all around 20 bucks each). I made sure to check size chart on each one, just in case. Order was placed 1/18 and the expected arrival date was 2/5. I received today 1/27 - it literally only took 3 days via UPS!!! The clothes were all great quality, just like pictures and true to size. I love this site and their selection and cannot wait to order more!!!

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RESA J. GLAD TO READ THIS BLOGS REVIEWS.!! AM CERTAINLY PLANNING OF SHOPPING milanoo.com but am happy to read the reviews thanks guys ... voilet C u have no space to apologize here ur crap company....

2/28/11  •  Votes (0)

Isabel W. What country are you in?

3/13/11  •  Votes (0)

caity m. I dont believe this at all.. How is it that your the ONLY person who says good things about this horrible place? Your not supposed to write on here if are affiliated with this company! Get a life.

4/4/11  •  Votes (1)

Emma-Jane W. Don't be such a loser caity, I've ordered three times from milanoo.com and never had a problem! Payment went through fine, I recieved my items slightly late and they were perfect. Colours varied by point six of a shade due to the fact no camera can catch exact colours and they were all made to order and I loved them! And I don't work for milanoo.com because I'm 14 years old!

8/10/11  •  Votes (0)

Natalie L. Milanoo is a scam site, you are very lucky to get what you ordered.

11/21/11  •  Votes (0)

Isabella P. Well, I heard shoes are usually good quality from them, only because they don't make the shoes themselves. They just order the shoes from the company they stole the photo from for you. Everything else? They pay super cheap companies to make $#*!ty renditions of what you thought you would get.

12/1/11  •  Votes (0)

krisann d. im having problems with my order they claim it has been shipped via fedex but on the website on teh delivery section they dont use fedex so im scared

3/19/12  •  Votes (0)

Adrianne S. My orders have come via many different carriers. Regular post, ups, and Dhl...I am not sure if FedEx has been used. You can see status of your order in the my account section on the site. Normally, they supply a tracking number and you should be able to see status that way. Keep in mind where items are being shipped from...it has taken 2-3 weeks for me to receive before.

3/20/12  •  Votes (0)

Adrianne S. I am in no way affiliated with this site. I live in the U.S. and have ordered from them on numerous occasions with no issues. Once an order was taking fairly long, I contacted customer service and they informed me that 1 item was back ordered, holding up the rest of my order. They allowed me to change that one particular item and shipped right out. Because items are coming from hong kong and super cheap, I expect my order to take a month, which they do state on their site. They have always shipped within timeframe given at checkout and answered my questions promptly.

3/20/12  •  Votes (0)

Stephanie W. I live in Florida and I ordered 4 bridesmaid dress and 1 maid of honor dress and I was very pleased with my order. I just ordered my veil from here too. I'm a happy camper with them and my friend order her dresses from her and she was happy too. Not saying everyone has a good experience (obviously from reviews) but my experience was good

6 days ago  •  Votes (0)

i would like to thank you people for reviewing this site. i was about to buy whole sale lolita clothing to resell, but the prices seemed a little suspisus sorry for my bad spelling. lolita clothing is usually way more than 30-50 dollars. i will most defently not buy anything off of this site.

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Donna D. I am stunn I have been taken also I ordered a dress for my cousin wedding it was due on april 6th today I contacted the company and I was told the dress will be shipped in time for the wedding on the April 10th suddenly my contact went cold they are conartist

4/6/11  •  Votes (0)

This company is very shadey. They take weeks and months in my case and still have not even shipped my order despite the fact that the money was immediately debited from my bank account. I don't want the order anymore, but thet refuse to refund the money. They said because I used a coupin (free shipping) that I could not return the item for refund period. Do not order a thing from this company that is based in China! What was I thinking.....

"I will NEVER order from Milanoo again. I ordered shoes for my wedding from them. At first, I thought it was amazing that I found wedged heels that I liked because I couldn't find any for a reasonable price. I proceeded to order my shoes and was happy I had that part over with. Then the problems started. My payment was completed Feb. 19th and ship date was March 26th. I figured since they are so far away, they would be taking a bit. My wedding is on April 28th. I had to message Milanoo customer service because I did not receive my shoes and I was worried. I was given the same response every time I contacted them. After finally getting my order today, (4/13) I was excited because I thought I would have to buy different shoes. When I picked the package up, however, I was so upset. The box for the shoes was beaten as if it was thrown around and the way it was taped was as if the box was already like this. My shoes are missing diamonds and the string of diamonds down the side are falling off. I do not have the money to go buy a new pair of shoes! I am appalled by the service here and in result, will never order from here again. I feel horrible because I told my family about Milanoo. I will be sure to call my friends and family back and tell them about my experience. "

SCAMMERS!!!!!!! Buyers beware!!! They will take your money and will not refund you if you receive fedective products. The fake Louboutins are way too small. They are not even the right size in the U.S. They gave me the run around and made me pay for shipping that costed over $50 USD!! Then they emailed me in broken English saying they cannot honor my refund because it's over 7 days. I told them I don't care if I don't get a refund just send me the correct size and they said they cannot help me any further. So I asked them to send me back the original package, but they keep sending me this generic broken English email. What a bunch of dishonest, scamming, stealing scum bags!!! Now I have speant over $200 on fake shoes that I don't even have! Bad karma will come to these people for scamming innocent customers like is. I should have known... they are cased in China and don't even speak English and just out to victimize innpcent customers like us. DO NOT GET TEMPTED BY THE BEAUTIFUL PICTURES. You will get nothing but a high blood pressure dealing with this scamming company. I wish I had read all the bad reviews before I fell into this trap. Do not make the same mistake I did.

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WaterPearl R. Check out one of the emails they sent me:
WE FEEL SO REGRET THAT WE HAD REFUSE YOUR REQUIREMENT .
PLEASE CHECK THE CONFIRMATION LETTER OF YOUR ORDER AND THE SIZE CHART ON OUR WEBSITE ,We DO SENT THE EXACTLY SIZE FOR YOUR ORDER ,THERE HAVE SIZE LABEL ON THE SOLE OF SHOES .WE HAD THE RECORD FOR THE SIZE YOU ORDERED IN OUR SYSTEM WHICH COULD BE SUBMIT BY ANY ORGANIZATION FOR VERIFICATION .IF THE SHOES ARE NOT THE RIGHT SIZE WHY YOU DO NOT TOLD US IN LAST YEAR AND YOU DO NOT PROVIDE US ANY PROOF DOCUMENT TO SHOW THAT PROBLEM BUT CHOOSE TO RETURN THREE MONTH LATER .WE HAD MADE IT CLEAR TO YOU THAT THE RETURN WAS EXCEED THE TIME LIMIT ALREADY AND WE COULD NOT ABLE TO ACCEPT THE RETURN .THERE HAD POLICY IN ALLOVER OF WORLD .WE HAD DID WHAT WE COULD AND WE FEEL SO REGRET THAT THERE WAS NOTHING WE COULD DO FOR YOU .WE HAD TO SAY WE WILL RESPECT ALL OF YOUR DECISION IN FUTURE .

3/27/12  •  Votes (0)

rina s. they sent me craps and refused to refund me. but when i opened a dispute through paypal, they refunded me immediately. hope you can get your refund somehow..

3 weeks ago  •  Votes (0)

I ordered two corsets from Milanoo because they were the only site with decent prices. The shipping took a little while (a month or so) but it was from China. The corsets I got were EXACTLY like the pictures and I was so surprised by how good of quality they were and for only about $20 each. I was scared to try this site because of all the terrible reviews but every company is going to have problems at some point. The corsets fit perfectly and I wear one of them out a lot with jeans and get a ton of compliments. I just ordered 2 costumes for halloween and am hoping it will come in time.. we'll see. I'll post another review regarding that purchase! Hopefully it will not be a bad experience like all of the other people had.

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nicole b. i have had good success with milanoo too

12/13/11  •  Votes (0)

Sonya P. Yeah, I consider myself a lucky one since it looks like a lot of people had problems! I learned it's because milanoo actually gets their products from multiple different places so some places might be good while others aren't.

12/30/11  •  Votes (0)

I ordered a watch and it arrived broken. After lots of complaining and numerous emails, milanoo only offered to give me a 10% refund of the watch or a 10% off my next order. They refused to take my broken watch back or to send me a new one. The customer service representative wouldn't even acknowledge that my watch was broken despite seeing a picture of the pieces loose in the watch face.

From what I've read Milanoo doesn't have any sort of quality control system to make sure the orders that go out are perfect. And when broken or wrong size orders do go out, they'll only offer a 10% discount code of your next order. :(

Nevermind the fact that 20% coupon codes are all over the internet.