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Melaleuca

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Indiana
1 review
0 helpful votes
Follow Barbara M.
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It's disappointing that Melaleuca's political actions contradict their mission of helping people. In 2024, they contributed $5.5 million to support Project 2025—a move I cannot stand behind. After 12 years as a loyal customer, I've chosen to resign. I refuse to be part of this troubling narrative. Learn more here https://www.opensecrets.org/orgs/melaleuca-inc/summary?id=D*******

Date of experience: March 21, 2025
Canada
1 review
1 helpful vote
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Stay away from them!
January 8, 2025

Horrible business to deal with, sent me my back up order that I didn't want, lied to me and told me it had already left the warehouse, I called the next day and another lady said it Hadn't left the warehouse, I told them I didn't want it, they still tried to take payment from my credit card, my credit card locked up and said it was a fraud charge, after melaleuca tried taking my payment every day despite me telling them not to, fast forward after 10 times of them locking up my credit card and me calling my cc company EVERY time to unlock it, melaleuca sent me my back up order anyway and charged me for it,I then decided I didn't want my previous order from the month before because the products are not so clean after all, plus I had enough of dealing with a scammy company, so I sent that back then they tried to rip me off on my refund amount, over the course of 4 phone calls later they finally refunded me for the full amount, shipping included, I had requested it put back on my cc, but they put it as credit on my account, so called them again to change that, now they've tried doing all the above with the back up order I sent back, now I'm dealing with the last 3.85 cents they are trying to rip me off with. It's pathetic! Will never deal with them again

Date of experience: January 7, 2025
Virginia
1 review
1 helpful vote
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Scammers stay away
December 7, 2024

Sign up with a very convincing agent that told me I wouldn't need to pay any monthly fee, that I would ONLY pay $19.99 and pay to sample their products. Only to find out they are scammers. They go in your account and withdraw funds unauthorized fee for monthly payment. Contact them several times and all I got was them beating around the bush. Contact my bank so I would get back my money. Scammers! Stay away!

Date of experience: August 15, 2024
Maryland
1 review
3 helpful votes
Follow Matthew M.
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I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch -
1. Healthier - the products are all natural and no chemicals.
2. All made in the USA not China!
3. Economical. Better pricing than the big box stores across the 450 products!
Try them today!

Date of experience: February 23, 2024
Michigan
1 review
4 helpful votes
Follow Renee C.
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I've got no complaints of this company's product. However, I set up a back up order three times and, Lo and behold, I get a $70 box of products that I did not choose at my back door. I attempted to call the company via the phone number on the invoice-and it's a NON-working phone number. Super easy to sign up for a membership but very tricky to end membership. It was hard to find and then you have to get an email with the discontinue my membership form, print, sign, and return. I never received a product catalog which also made it difficult to actually decide on purchases.

Date of experience: January 9, 2024
Connecticut
1 review
4 helpful votes
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This stuff does clean
December 7, 2023

My dad has been buying from this company for years ever since I was a baby. I'm 21 now, so it's been a long time. I grew up with it and I can say that this stuff is the worst cleaner ever. It cleans only surface level, but doesn't do the deep cleaning you'll actually need. And it doesn't block or mask smells. I live with a big dog and a cat, so imagine the messes I have to clean. There are better products on the market that actually do the job than this scam company. Do better, clean better.

Date of experience: December 7, 2023
Missouri
1 review
10 helpful votes
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I love Melaleuca!
October 19, 2023

I have been shopping with Melaleuca since February of 2023. I love all of the products that I am using. The detergent and cleaning products are non-toxic and economical. Their supplement line is unmatched to anything that you will find on any store shelves. They have the best popcorn and nutclusters too! Whenever I have called customer service, they are pleasant and usually answer on the first couple of rings. They have settled every concern when I have had one, and they didn't make me return any products. I recommend them to anyone who is concerned about getting non-toxic ingredients and improving their health.

Date of experience: October 18, 2023
Florida
1 review
8 helpful votes
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Handcuffs and a lot of Smoke and Mirrors
October 1, 2023

I don't normally leave bad reviews, but this company has so many handcuffs and smoke and mirrors about not being an MLM it's insanse. If this review is taken down it will be another factor to support my experience. I canceled my membership after countless bad experiences (my sister too) and just tried to unsubscribe but the system is so fast to get me back into ordering that I cannot unsubscribe from the email blasts. Just one more thing with this company. I feel like I am in a Yellowstone episode. I am documenting this review to see if it gets taken down...it's suspicious that there are so many good reviews.

Date of experience: October 1, 2023
Texas
1 review
11 helpful votes
Follow Mariel M.
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This company keep sending the same products over an over and when you try to cancel a subscription the make it a whole process like you buying a house. Soooo ridiculous! Their link doesn't work so the make me to take a photo of my computer and print it and signed it and scanned and send them an email with that proof that I want to cancel.
Really!

Date of experience: October 27, 2023
Illinois
2 reviews
9 helpful votes
Follow Rhonda I.
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Canceled after seeing the horrible ingredients and asked for a shipping lable they sent me an email with the address you pay to return there cra@@y products. Was told easy returns no it was 4 calls and 4 transfers later. Tried faxing didnt work had to scan my signature in to cancel a simple I want to cancel is no good.
DO NOT JOIN its a night mare!

Date of experience: February 20, 2024
Washington
1 review
8 helpful votes
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Scam
February 11, 2024

They will Scam you out of your Money been trying cancel with them for 2 years now they tell me my account is cancelled but yet still keep taking money out of my Bank account.I haven't received anything. Project from them but one time but they keep taking my money out of the bank account without sending me anything project Oh yeah they do not refund your money either just fyi

Date of experience: February 11, 2024
Wisconsin
1 review
5 helpful votes
Follow Lecia M.
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I'm amazed at how fast they respond and correct a need. Their products are really well made. The price point is why I will continue to shop there for everyday household essentials And our supplements. Superb quality.

Date of experience: March 2, 2022
Colorado
1 review
44 helpful votes
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You will be forced to buy unnecessary expensive- average quality products every month at around $80-100. You will get so little merchandise for your hard earned money. You have to spend money buying things that you don't need just to get about $11 maximum (free) shipping on us/ them (45 points to be qualified) for the next order. How to cancel the membership?

Date of experience: March 13, 2022
California
5 reviews
29 helpful votes
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All I can say that my mother has been selling Melaleuca products for over 15 years, so I have been using them since then. I love the scent of the Alloy shaving gel and the way it leaves my face feeling nice and smooth. The tea tree oil has a wonderful affect on my skin.

Date of experience: October 28, 2014
West Virginia
1 review
8 helpful votes
Follow William P.
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My wife and I have been members for almost 30 years because she liked the products. Now that she has passed away, I have tried several products that simply don't work or are no better than what you can buy OTC at your local store. Loyalty dollars can't be used without buying additional products, Shipping is NOT "on us", as they tie that to loyalty dollars and still charge full shipping. In short, the people at the top profit greatly at the expense of the little guys at the bottom of the totem pole. I'm cancelling my membership, and will no longer be forced to buy a minimum number of products per month whether I need them or not. This company has a few good products, but in reality is just a giant pyramid scheme.

Date of experience: June 10, 2022
Connecticut
1 review
30 helpful votes
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Do not sign up!
April 18, 2022

Don't sign up unless you are absolutely certain you want to stick around long term. They make stopping your membership next to impossible. 2-3 years later they are still trying to charge me for stuff I do not want, despite unsubscribing. I'm not one for writing reviews, but this one is in hopes that someone considering this parasitic company may decide against it before it's too late.

Date of experience: April 18, 2022
Ohio
1 review
19 helpful votes
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Disappointed
July 1, 2021

Most products are great, however the "shopping club," rules, and making someone buy a pump with each item that needs one is ridiculous! It's just not something that someone on a typical budget can afford.

Date of experience: July 1, 2021
Canada
1 review
33 helpful votes
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Their online ordering system and automatic back-up orders have had a few glitches in them and the company is unwilling to resolve the issues. Most recently, we placed our February order but their system sent a "backup order" as well. Strangely, that backup order - for which we had chosen the products a couple of years ago - had products in it we haven't used in over 10 years and we certainly didn't want them, not to mention we didn't want 2 orders for February. We emailed the company to inform them of their errors and their only response was that we would be charged for shipping on the refused package. So they are making us pay shipping to receive an order we didn't place, and they are charging us shipping to return their erroneous order. Furthermore, every time I have reported issues in the past couple of years they claim the error is due to something I've done. Terrible customer service.

Date of experience: March 12, 2021
Canada
1 review
35 helpful votes
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Bad customer service.
September 23, 2020

I tried for 5 months. If a company has a good quality product they should stand behind it Melaleuca has terrible customer service I feel they need to grind and scam you to get as much money as they can because their products are no better than their competitors. Just more expensive. I will never support them again.

Date of experience: September 23, 2020
Canada
1 review
20 helpful votes
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Scam
August 2, 2023

I joined Melaleuca in May 2023 for yearly membership and was not aware of that they will keep shipping me the product every month and keep charging me. I called twice and they are asking for $10 for return label and still not cancelling my service and got charged for 2 months even when I did not pick or order any supplies. They just pick the random products and ship to your door. Big scam. No one cares at the company..

Date of experience: August 2, 2023

Overview

Melaleuca has a rating of 3.1 stars from 406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Melaleuca most frequently mention customer service, cleaning products and peak performance. Melaleuca ranks 5th among Alternative Medicine sites.

service
92
value
92
shipping
90
returns
78
quality
87
This company does not typically respond to reviews
+61