their customer service is amazing, they send prompt e-mails and update the customer on EVERYTHING. (in 35 reviews)
▼ Sort by: recent
I think Madisonseating.com is an awesome company. I’m glad I didn’t base my purchase on the last few reviews posted.
As far as their open box specials are concerned, I have been placing orders for my company with Madisonseating.com since 2012. We have never had an issue with the quality of the chairs. We saved thousands of dollars and received nothing less than top notch chairs. We requested warranty service on a few arms, as many of our employees tend to push the chair under the desk. The warranty service was seamless and interacting with the customer service staff was great.
If you are looking to receive quality brand name chairs at the lowest prices around, this is the website for you.
I recently received a large shipment of ergonomic office chairs from Madisonseating.com. I am not only impressed with the excellent condition of the chairs but the crazy savings I received on my purchase. Being a start up company, I am extremely conscious of every dollar I spend. I stumbled onto Madisonseating.com’s website while searching on Amazon for some good deals on brand name chairs. I saw they had excellent reviews so I decided to contact them directly regarding any additional discounts they can afford me if I ordered a large quantity. I was transferred to their corporate sales department and spoke to a nice young lady who was extremely knowledgeable on the chairs and did infact award me a special volume discount rate. The chairs arrived with Fedex and required just a simple assembly. I am hoping to do more hires before the summer and will most definitely come back to Madisonseating.com for additional chairs. Their prices are the lowest and they had terrific service to boot!!"
Sent what looked like a refurbished chair, with no notice of that on the site when I ordered. Pieces were scratched, and generally looked to be in "used" condition. The cost to send it back is so prohibitive, its not worth it (assuming thats what they bank on). Beyond this, I received a bill for advancement fees and duty from fedex (this is fine, I accept this, and paid it in full) but then two months later, I received another unauthorized charge from madison seating for over 60$. They said that FedEx told them to charge me that fee for additional customs entrance.
Talked to customer service a few times over the phone and email, and they did nothing for me.
Very disappointed. Ordered from another country, when the chair came, I find that this is not a new chair leap and refurbished. Painting of the back is made not qualitatively, also cheaper fabric is not pleasant to the touch. At that nowhere on the website do not specify that the chair is not new.
Madison Seating sold me a 10 year old chair claiming it was new. It has rust and they refuse to provide any proof of authenticity.
They never state where the chairs come from. Serial number has been removed, sounds like their chairs "fell off a truck".
I previously had posted about not receiving a refund for a returned chair. I posted a very negative review. I then received an email from Madison Seating saying they mailed the check about 45 days earlier to my address except there was no suite number. I will have to take their word for it. They are sending me a check to my complete address, suite number included. So I had the following issues:
1. Chair advertised was black. Once added to cart it was sahire. I did not re-check the color in the cart hence the return.
2. Return received by Madison Seating was never processed to refund me.
3. I called and emailed many times and could speak with nobody who could resolve my issue.
4. They said they mailed me a check 45 days earlier but nobody told me this.
The mitigating circumstances to all this is the amount of time that had passed. Approximately a year and a half had past before I discovered I had not been reimbursed on my Mastercard. I had furnished an office and did not discover the missing reimbursement until I was doing my taxes. Per their office they cannot research back that long over the phone. In all fairness, assuming I receive my replacement check, I cannot say they did not make things right. I can say I did not speak with anybody to help me until after I posted my previous really bad review.
I ordered a Steelcase Criterion char from Madison Seating and learned some hard lessons when attempting to get replacement parts (wheels).
Per the policy page, http://www.madisonseating.com/terms-of-use.html, "Open Box" simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventory.
But, what they do not tell you is that the serial/model number tag will also be removed from the char. Per email interchange "again, the serial number must be removed as the chairs are not covered by the Steelcase warranty". Without this information it is very difficult to get replacement parts. It is also very difficult to determine what chair was actually purchased. Although a current Criterion chair sells for ~800 and Madison Seating sells their open box version for ~150, Steelcase (based on photo) estimate that my chair was made in the 2000s based on pin configuration in the base.
Bottom line, I would not use Madison Seating again for any 'open box' item or any other chair that is not covered by the manufacturer's warranty.
I am very happy with my chair purchase from Madison Seating. I called them to go over the details of the chair I wanted to purchase and the staff was very well informed and I ended up placing my order over the phone. Initial shipping time to actual delivery was a little long (nearly 15 full business days). The chair was in good condition, but I nboticed right away that something didn't feel right. There was a very noticeable popping noise as my weight shifted; hardly indicative of the high-quality chair I was expecting. A quick note to Madison's Customer Service and a return shipping label was provided. As soon as it was picked up, a replacement chair was on its way. The replacement arrived in just 4 business days and it is perfect. No more noises or creaks. I'm so happy with my chair and their service. I will definitely be back!
I am very disappointed with Madison Seating. It all started with receiving a chair with no instructions on how to assemble, I had to go online and after searching without success, I emailed customer service and waited for them to reply with a link to YouTube for assembly, which I could not believe for such an expensive chair.
They also sent a part that did not belong to the chair, so I spent I good amount of time figuring out where to put the part, after emailing them they just said it was an error.
After assembling the chair, a week or two later I noticed the chair was small and I thought I was not very happy with the chair, so I went online and found a YouTube video discussing how to verify the size of the Aeron chair, which confirmed they shipped the wrong size. I am 6'4, so a small chair would not work. After I emailed them, they did not apologize, they emailed me a shipping label to return it. Which means you have to take the chair down and find a huge box or hopefully you kept the huge box just in case you need to return it. You also need to miss a day of work to stay home during the week waiting for FedEx all day to pickup the huge box.
After returning the chair, they said they would immediately send a new chair, they did not, they waited for the chair to arrive and waited about a week to send the new chair, its been a month and a half chair drama. Buy your chair locally, you might find the deal attractive, but they can care less about their customers.
I placed a order with Madison seating. Joesph was just a doll!! He guided me through every little step of getting my order in. It was for only 1 chair but he spent plenty of time helping me out. I was shocked how helpful and knowledgeable he was. i would never go anywhere again for all my seating needs.
I'm reversing an original review. There was some slight miscommunication (I believe both of us were to blame) around a return, but in the end, Madison Seating really stepped up.
I previously purchased an Aeron chair from them and that was a great experience too.
After 14 days I called to find out the status of my order - "Will be shipping in a few days, you'll get an email confirming it shortly."
2 days later, I get an email that the chair I ordered was no longer available, my order was being canceled. Alternatively, I could choose to pay over 40% more for a different color.
When I called to complain, "We understand, but there's nothing we can do - we won't sub the traditional color for the color you ordered. We're sorry we acted this way."
What horrible customer service - lies and refusal to correct problems.
I have been a fan of Madison Seating since I first found them online. I have been able to outfit my business office furniture with them at a great value and in a timely manor. I am looking forward to the next time I have to redecorate so I can use them again.
The chair was exactly as described, and was shipped quickly.
Overall, a great experience! :)
Great chairs and they arrived much sooner than we expected. They were very easy to put together; just three simple steps.
Outstanding service. The chairs we have purchased through Madison Seating have been exactly what we've expected, and we're very happy to have found such a great source for our Steelcase products.
BTW...we have had to return one chair, and the Madison Seating team was awesome. The financials were cleared up fast, and the replacement was sent in very good time. Nice work to the Madison Seating Customer Service group!
I have ordered several office chairs from Madison Seating at incredible savings. The chairs were ordered for employees with back problems and they have been very effective at relieving the problems. I will be ordering again.
I had a lot of hesitation placing my order with Madison. I had read many good as well as many poor reviews. I wanted a Knoll Life chair. This was listed as "open box." I discussed this by phone with a sales rep. They suggested this would be a display chair with mild wear. A 10-14 day expected delivery was anticipated. The chair was ordered just before Christmas, an admittedly busy time, and arrived in 15 days. It was packed extremely well, with tons of bubble wrap and in a sturdy box. The chair was in excellent condition with just tiny scuff marks on the legs of the base. The rest of the chair was like new. The only problem was with one of the arms that would not hold its position and was of a slightly different style than the other arm. I called on a Saturday when only sales people were available, and left pictures on an e-mail. On Monday a service person called and was apologetic. They shipped out two new arms and did not request the old ones back. They arrived within 3-4 days. So, overall the experience was quite acceptable and the service department was pleasant and responsive.
A supervisor from Madison seating contacted me and went through my issues with me. They sent me a new chair with the options I expected in my original order free of charge and made arrangements for me to return the original chair free of charge. They went above and beyond to resolve the issue and I appreciate this effort. I still feel the first line customer service was lacking in their desire to help with my issue or consider my position but I’ll give them the benefit of the doubt. Still up in the air if I will shop with them again.
I am updating this review: A supervisor from Madison seating contacted me and went through my issues with me. They sent me a new chair with the options I expected in my original order free of charge and made arrangements for me to return the original chair free of charge. They went above and beyond to resolve the issue and I appreciate this effort. I still feel the first line customer service was lacking in their desire to help with my issue or consider my position but I’ll give them the benefit of the doubt. Still up in the air if I will shop with them again.
This company was initially hard to deal with. I didn't feel I got what I ordered and dealing with them to try and resolve the issue was difficult. I tried to work with them to get the correct option and was even willing to pay more for it but they were inflexible and unhelpful. They did contact me later and we worked it out.
Tip for consumers: See full reviewAsk John about MadisonSeating
My Aeron chair was exactly as described and arrived promptly. Very easy to assemble and adjust. Only have an issue with the hydraulic lift, a few rare times it doesn't stay where adjusted but easily resets when used.
My purchase at Madison Seating went off without a hitch, and the product and price was even better! I am so happy with my Leap Chair, which was several hundred dollars cheaper than at my local office furniture dealer.
Beautiful chair...acquired with nearly flawless execution. Madison Seating had the full featured Aeron Executive polished aluminum model at the best price. Shipped across the US without damage. However, it took a little longer than expected - no big deal. The most frustrating part was I had to go online to finish assembling this thing. The PostureFit cable installation is NOT intuitive, and instructions did not come with the chair. I'm a mechanical engineer - I didn't think I needed to punch a hole through the seat back to install that device. Check out the YouTube videos for proper installation.
MadisonSeating provides us with quality service and products at a reasonable price. We have been extremely satisfied with every order we've placed.
I could not believe I got such a great chair, a genuine Herman Miller chair for such a great price. Now my back is no longer sore.
I love my chair! It arrived in perfect condition. The customer service was excellent. I was a bit nervous ordering a chair that wasn't brand new in the box but the person I spoke to at Madison answered all my questions and assured me that I would receive a great product.
I needed two more Herman Miller Chairs that people in the office liked and Costco was no longer carrying them, but Madison seating had them at a great price and send them to me quickly.
My credit card got hacked and they did a great job at working with me - really appreciate the customer service!
Simple, straightforward, delivered within the time range, and in perfect condition. Thanks.
The Herman Miller chair was delivered quickly, only a few days after I ordered it. And Madison Seating's price was very right for a unit of this quality. The chair was well wrapped in the sturdy box. The few pieces of it fit together easily. It was just a few minutes from hauling the box up the stairs to my apartment, opening it, assembling the chair and adjusting it to me until I was sitting on it at my desk. I love my chair. It's classy, comfy and cool.
They offered the best price and the chairs were shipped here very quickly.
Highest quality products, at the most reduced discounts that I found on the internet.
I went to a retail store to purchase a nursery chair, and I found out that it would take 10-14 weeks for any chair I ordered to be delivered! I was shocked. So, I went online to see if I could find the chair we were hoping to purchase, which was the Dutailer Sleigh Glider-Multiposition Recliner. As a bonus, the chair was also sold with the matching ottoman, AND it was over $100 less than what we would have paid for in the store for just the chair. But wait, there's more...it shipped in less than a week. Everything arrived on time and was pretty easy to assemble. There was one little part that was torn on the foot stool, but nothing that was worth sending back. It was a terrific find and I'm happy to have this chair to enjoy when our little one arrives!
Ultimately I am very pleased with the service I received from Madison Seating. The first Criterion chair they sent me was faulty (wouldn't maintain its seat height), and I was encouraged to return it via FedEx (paid by Madison). I was slow to make this happen (truth be told) and by the time I got around to it, I was unable to disassemble the chair as advised (simply would not work). After further consultation, the company agreed to send me a new chair without having to return the original broken one. I was extremely grateful. My new chair is working beautifully, and a fabulous chair it is: comfortable, sturdily built, attractive, and wildly affordable (given the discounted price). Thank you!
I recently purchased 7 Herman Miller Aeron chairs from Madisonseating I was very happy with the pricing and customer service overall! 1 of the 7 chairs arrived damaged, and all i needed to do was contact them to inform them of the situation, and before i even sent the damaged chair back, a new one arrived at my door! I am so thrilled by the whole experience and will definitely be coming back to them for my future furniture needs!
MadisonSeating had the best price around for the office chair I was looking for. The shipping was very quick and easy. I'll definitely be using them for future purchases.
Great product, exceptional price and fast shipping. Pleasure to do business with.
Previous purchase history had always been great until this most recent attempt. After receipt of 2 incorrect sized chairs, returns & ultimate refund we went with another company. MadisonSeating's responsiveness was not as prompt as I would have liked & they made assumptions that I was wrong with my claims.
The price was competitive and shipping very fast!
A professional organization with exceptional prices and customer service.
My chair was delivered exactly when promised and for an excellent price; when I had a problem with assembly, customer service told me exactly what I needed to know. I will use them again.
I ordered a Herman Miller Aeron chair for my home office. It was marked NEW, but the site explained that it was not in the original box. The price was excellent, and the chair was shipped within a day or two of being ordered. It arrived in perfect, NEW condition. I am very pleased with Madison Seating and would use them again.
1 Questions & Answers