LycaMobileReviews 138

I bought a 84-day package (28 x 3) on Lycamobile app value 24 euros. They saved my bank card information.
When the package expired, I continued to buy the 168-day package ((28 x 6) value 45 euros.

But at the same time, I'm supprise discovered that Lycamobile automatically withdrew 9.99 euros from my account WITHOUT MY PERMISSION. This amount completely did not match any of the packages I had paid.

When I complained to Lycamobile's customer service department (*******@lycamobile.de), they answered evasively and did not resolve the issue, nor did they refund me.

After much nagging and many times complaining by mail and phone, they absolutely did not refund me at all!

How can I resolve that and recupere my money? Do they do this with their millions of customers or just newbies like me?

Illegally charged me, cannot cancel the charges, have to cancel the credit card. They apply practices of digital thieves.

If you're considering Lycamobile for your mobile service provider, think again. My experience with Lycamobile has been nothing short of a nightmare. Here are a few reasons why you should avoid Lycamobile at all costs:

Unreliable Internet Service Abroad: If you travel frequently, Lycamobile is a terrible choice. Despite their claims, the internet hardly ever works when you're abroad. You're left disconnected when you need it the most, making it an incredibly frustrating experience.

Expensive Plans: For the poor service you get, Lycamobile charges a premium. Their plans are overpriced and don't offer good value for money. You end up paying more for subpar service, which is simply not worth it.

Slow Internet Speeds: When the internet does work, it's painfully slow. Simple tasks like checking emails or browsing social media become tedious. Forget about streaming or doing anything data-intensive.

Lycamobile do not use this company i signed up for a sim deal in march the sim came but wouldnt work i cancelled it the said they would refund me the still have not refunded and have even tried to take money out of my bank in aprill please do not use this company they are usless

Avoid this company unless you want to be stranded with your SIM plan not working and unable to contact anyone!

I took out 2 SIMs with prepaid plans with Lyca, which included data, calls and texts.
However, in an emergency when I tried to make a call I instead had a message telling me there was no credit so I couldn't make a call, the same then also happened with trying to send a text instead, I should have had both calls and texts. I tried to use mobile data only for this to also be apparently the same!

When I was finally able to check my account it showed as PAYG despite there being prepaid plans on both SIMS and the data plan I had taken out had also apparently halved in data from when it had been taken out.

A complaint email to customer service over ten days ago has only resulted in 2 absolutely pure nonsense responses, with very poor English and making no sense or any closer to an answer in any way as to what had happened to leave me stranded.

Absolutely the worst company I have ever had to deal with. I requested a cancelation of my SIM within the 14 day cancelation period, only for their customer representative to ignore my follow-up email. After sending over 6 emails to Lyca I finally received a confirmation of termination thinking that was the end of the matter. Only then to find out that they charged me again for the same service!

Do not use their service! If anything goes wrong they will not help and just take your money

My number *******9694
My number *******9694
My post code rg216ae

*******694
12 Month 100 GB U Switch
Start date: 18 December, 2023

12 month contract

Login online sim Lost/stolen option for replacement sim card error message received """sim swap sim status not in the list"

Order by phone customer advisor new replacement sim card on 31/01/2024

Really not happy because i have not received the replacement sim card till now

THIS COMPANY IS NOT RIGHT LEGALLY A FULL INVESTIGATION SHOULD BE DONE BY MP COMMUNICATION DEPARTMENT OR OFGEM

TAKING MONEY FROM THE ACCOUNT AND DO NOT SEND SIM CARD IT IS FRAUD

THIS COMPANY IS RUNNING FRAUD

PROMISING WE WILL SEND SIM CARD AND NO SIM CARD WILL COME

NO SIM CARD WILL COME BUT THEY WILL CHARGE MONEY FROM THE ACCOUNT...IT IS 100 PERCENT FRAUD

Date of experience: 31 January 2024

I tried to transfer to a new network and needed my account number and PIN. I called customer support, and they said to get my account number I needed to verify by giving them two numbers I call often. This is a very uncommon and strange verification process. I gave them the only two numbers I ever call and they said they were unable to verify. This is a scam company that tries to lock its customers and does not let them transfer out of their network with their original phone number. Do not sign up with them.

I had an issue, and called Lycamobile to solve it. The consultant told me it will be solved within 24 hours, but unfortunately I'm still waiting for 3 days. I called again told them u can't do anything please connect me with ur manager, they told me their manager told them that managers won't speak with customers.

5 months without my sim card because of the company's fault. They asked me to pay for their own doing after I purchased a data plan online and got allocated the wrong amount of data. Quickly called them to ensure I get this sorted, gave them about a month but they never did anything. Some of the customer service are very much in denial and unhelpful, one even told me to shut my *** up. Unfortunately I didn't get their name as it didn't even expect to be talked down so much. This company does not seem to be regulated at all. The customer service lacks manner and accountability. Everyone is telling you different things.

Most horrifying experience with lyca mobile sim... I lost my156$ and still my number not working or they don't gave me activation number and pin for port out... Please do not use this lyca...

How come Lycamobile is getting 5 star reviews. Very unprofessional. I received sim card which was written with instructions to insert the sim card and dial 612 to port your existing number. It did not work, so I called customer care. One lady called Adria received a call and she was speaking very arrogantly. After provided all info she put a request for port my number and she said do no insert sim card. I said I inserted sim card, and she started shouting on me saying it is not OK. If it is not OK why sim card packaging asks to insert sim card in the first place. Throughout the call she was talking mean. Very unprofessional staff. Not even a bit happy to buy this sim cards. I can't give less than one star if I would have chance to I would like to give negative starts.

[Lycamobile MK] I bought 2 SIM cards for my guests coming from another country. The process of buying the cards was rather simple, but then after the activation it turned out that I did not buy the thing that was advertised (the advertisement said bundle of 5GB + 5GB and some calls nationally), but just a plain SIM card, which means that after just a few hours the SIMs had to topped up. So I had to top up the cards several times. And after my guests left, they automatically charged me weekly. I had to call multiple times the Customer service and after I finally got them they (hopefully) made the payments to stop (I'll see about that next week if I am being charged or not). So never again Lycamobile, not just because of these unclear terms of use and automatic renewals, but also because of the very complicated procedure to activate the SIMs where you have to be a next-level expert to set everything to work properly.

I strongly warn against Lyca Mobile! Service in Switzerland keeps ignoring all complaints despite that they failed totally and STOLE my money:
I have bought a card with 50 GB internet plan during my travel to Switzerland. I clearly explained my needs to Lyca Mobile representative in the shop. He gave me a Lyca Mobile leaflet with promo activation, I had to buy a Lyca SIM card and initial top up. Then I was to use the leaflet to top up more via internet and later activate my package.
It did not work for 2 days, so I called Lyca support, talked over one hour and finally the representative told me they would refund my top up, as I had been mislead by sales representative. I was informed that the promo was available only for transfer from other operator, but it was mentioned in German on the leaflet so I was not able to understand, so I trusted Lyca representative.
I agreed to refund my funds and waited patiently.
After a week I asked again by email for the refund. So asked 10 times and they or answered with generic answer or finally stopped answering, did not refund money. So I was traveling through Switzerland without service, without internet and lost my money and couple of hours talking and mailing to Lyca support.
Never buy Lyca Mobile, as if you have any issues they will not help and they will steal your money!

Very bad customer service, I need my account number and transfer pin and it's been 10 days following up with them, customer service ask to send email which they eedmultiple follows to respond.
They say they have 48 hours timeline to respond but after 48 hours also you call them,they will say they already replied,I am getting emails from everywhere not just response from Lyca.
Every day I am calling their customer service,getting same response that they forwarded my response to *******@lycamobile,us but I am still waiting for my account number and transfer pin.
To verify customer account,I sent my name,plan details,pin photo, order confirmation photo which is not enough for them to verify my account,I am their customer from two years almost.
I am really surprised to see reviews here.but i am facing issues and everyone who need to port their number face issues with Lyca.you can check Google reviews as well.
Services are worst.

Don't use this company, they will reject you to port out if you've got a good phone number. Very evil company shouldn't exist in United States. They are spam and fraud company!

"If you decide to switch from Lyca to another service, be aware that Lyca does not refund your account balance. Instead, they insist that you stay with Lyca for an additional month to receive your money back. Additionally, their customer service representatives can be unhelpful and impolite when explaining this procedure. It is advisable to steer clear of Lyca as a service provider, as they appear to take advantage of customers due to their technical limitations in processing refunds promptly."