SiteJabber was developed
in part with a grant from the
US Government's NSF
SiteJabber for Business
Review of Luxoneyes

Luxoneyes reviews

29 reviews
Categories: Sunglasses
Via Nazario Sauro 11/B
BIELLA, 13900, Italy
Tel: 0039 015 20456

29 Reviews From Our Community

Rating Distribution

Detailed Rating Summary


Review Highlights


I have ordered over 6 pairs of sunglasses from this site. (in 14 reviews)

All Reviews

▼ Sort by: recent

1 review
1 helpful vote

DO NOT order from Luxoneyes, especially if you live in the USA, or another country besides Italy. The process of getting my glasses was very quick. I purchased them on June 14th. It only took about 3 business days to receive, which was great. However, once I realized the frames did not fit my face, I started the return process which still has not been resolved (it's July 29th), and probably won't be for god knows how long.
In general, sending back an item through customs to another country is irritating. It took about 3 weeks for customers to "inspect" the item. So after about 3 1/2 weeks Luxoneyes sent me an email saying they received the item and they have sent me a refund. That was 12 days ago and no such refund has taken place. They try to pretend they have great customer service because some fake person named "Alice" emails you apologizing for all the difficulties, etc. She also emails you back pretty consistently to make you think you are being "helped." However, her last email when I asked why there has been no refund back to my card yet, she states:
"Dear Beth,
It usually takes a few days but it depends on your bank. I would suggest that you wait until next week and if it does not show up on your account please contact your bank directly.
Kind regards,
So basically, they never attempted to credit my account, and probably never had any plan to. Instead, they rely on you to contact your bank and have them reimburse you. They fully take advantage of the fact that don't live in the county, and you can't do anything about this yourself. SUCH A SCAM. They are clearly making so much money by scamming customers, and probably sending them fake product (based on all the other reviews).
So disappointing.

Ask beth about Luxoneyes
1 review
0 helpful votes


Tip for consumers: Do not use this company for any reason whatsoever. Buyer beware!

Ask MIKE about Luxoneyes
1 review
0 helpful votes

After reading the recent reviews for Luxoneyes on this site I was wary of buying my sunglasses from them. Paying $280 for Tom Ford sunglasses that were sold for $480 at the closest Sunglass Hut seemed too good to be true, but I decided to risk it and I was not disappointed.
For starters, the sunglasses are authentic. There's no question about this -- I'm positive that the people who are whining about getting "fake" sunglasses are just being paranoid. The other complaints that I saw were that it takes a while to deliver and that there are "surprise" shipping fees. I live in Canada and it took about two weeks to deliver, and import taxes were approximately $50. It's not perfect, but they're shipping from Italy so I can't say the taxes or the wait time was a surprise.
In total I ended up paying $350 for a pair of $480(plus tax) sunglasses, and I'm pretty happy about that.

Ask Seva about Luxoneyes
1 review
10 helpful votes

I bought sunglasses from this place and i would not recommended it not even my worst enemy! They sold me some sunglasses that were fake and when I sent them back what a nightmare to get my money back! Beware do not order from here! I wasnt even sure that they were really going to issue me a refund which thankfully they did after 20 emails back and fourth it took like 2 1/2 months to settle this ordeal!

Ask Carlos about Luxoneyes
1 review
3 helpful votes

Ur be stupid to purchace from this Company if u can even call it a company! am from the uk... i order my sunglasses a week before my holiday £220 thinking as its says delivery time 1-2 days i would recieve them by the end of the week... i didn't so i then emailed them to enquire about it and there saying there not in stock will take 15-20 days but it didnt tell me this when i purchased them and no1 even emailed me with this information untill i asked then had the cheek to offer me them in green with is the available colour and wont refund me there now ignoring my emails! I am absolutely disgusted in this company and will be sure to take this a lot further there not getting away with it.

Ask april about Luxoneyes
1 review
5 helpful votes

I have been ripped off by them , I placed an order , I was very specific in ordering , But guess what I was shipped ? ( nothing that I ordered )!! and no refund . They took over $300.00 us dollars from me , and have given me nothing but grief !!!!

Save your money, and a large B/S gimmick from them ,


Ask Donte about Luxoneyes
1 review
5 helpful votes

do not use they took my order but now the website has disappeared

Ask Julie about Luxoneyes
1 review
3 helpful votes

Ordered a pair of ladies Oliver Peoples sunglasses for $308.00 vs $367.20 at Saks. After adding additional undisclosed custom duties and fees totaling $32.44 my savings was only $26.76 or 7%.

Ask Judy about Luxoneyes
1 review
6 helpful votes

Very unhappy with this website. Ordered very expensive glasses, waited for over a week, contact them, they admitted, that item is not shipped yet. I wanted to cancel, it took them a while to get back to me, and they offered 5% discount - lol. So far, they charged my card 2 weeks ago now, no glasses, no service. VERY SAD and wasted of time web site. Will cancel this order, and try to stay away from them!

Ask S about Luxoneyes
1 review
2 helpful votes

They do not tell you about customs charges that they force on to you (they actually fill out paperwork to make you pay). I will never use them again.

Ask Michael about Luxoneyes
1 review
5 helpful votes

I have ordered over 6 pairs of sunglasses from this site. The shipping is never more than a week and the sunglasses are very nicely packaged. The last pair of sunglasses I ordered were sent in the wrong colour, however I did not make a fuss of it as the customer service is always super. I see people write comments about additional fees, but whats an extra $20 when you're saving so much on retail price? The ONLY online shop i will ever purchase sunnies from. I think Otticant and luxoneyes are the same company btw. Exceptional!

Ask Lana about Luxoneyes
1 review
4 helpful votes

Excellent, prompt service. Have made 3 separate purchases to date and have been extremely happy with sunglasses purchases. They are the real deal, authentic, great quality sunglasses at a great price. Sunglasses only took approx 8-10 days tops to arrive from Italy to Melbourne :)

Ask SweetAna about Luxoneyes
1 review
1 helpful vote

I originally trusted this site because they were prompt to answer any questions I had (MANY) and they were super friendly. These were my first pair of designer sunglasses and I wanted to be careful because I knew it was a lot of money to spend if they turned out to be fake. I received my order after only about 5 or 6 days and it was carefully packaged. I was a bit surprising to find that I would have to pay $30 in import taxes although they did inform me of this. (not in the most strait-forward way but nonetheless) I am pretty sure that my sunglasses are authentic, acording to the research I've done, but have yet to visit a registered dealer to confirm. Very happy with my purchase from this reliable site.

Ask Chance about Luxoneyes
1 review
11 helpful votes

FAKE! Sunglasses. When I received them they didn't look right, so I took them to a authorized persol dealer & they said that they were fake.

Ask David about Luxoneyes
1 review
2 helpful votes

As others have mentioned, Luxoneyes advertises free shipping and no sales tax BUT they will make you pay for import & customs taxes of around $31. This was a total shock to me, as you get the bill a week later. I contacted Luxoneyes asking them to make right on this and cover it like they advertised (when they said no taxes) but they would not. I am really disappointed and feel cheated. I bought from them because they were a couple of dollars cheaper than another website, but now I ended up paying $30 more. They do not warn you about this and do not make it clear that you will be subject to these additional taxes because they know if they did tell you no one from the US would buy from them. I feel ripped off & cheated.

Ask Jon about Luxoneyes
1 review
3 helpful votes

Very good experience with this site. Ordered my glasses Monday, received Friday. Fedex tracking all the way through the process. Would definitely buy from them again.

Ask Eve about Luxoneyes
1 review
4 helpful votes

Ordered it May 1, 2013 receieved it May 6, 2013. No problems at all. Answered my email, fast shipping (love FEDEX early morning deliveries) and authentic sunglasses. If the sunglasses you ordered is not available it will take long to ship but they will inform you about it. I'm not sure if I need to pay extra for FEDEX overseas shipment, I hope not (crossing my fingers wink) I will definitely order from this site. Thank you for a hassle free transaction! :)

Ask JESSICA about Luxoneyes
1 review
2 helpful votes

I would recommend Luxoneyes after my experiences purchasing Ray Ban and Prada Sunglasses.
The sungalsses arrived within one week from Italy to Australia and the friendly staff followed up promptly with tracking numbers for the fedex delivery and follow up emails to ensure good service to my door.
Well done, I will be buying agian.

Ask Angelo about Luxoneyes
1 review
4 helpful votes

Be careful with this seller. Luxoneyes charges a shipping fee ($11 to the US), but you are likely to get a supplemental bill from the carrier (such as FedEx) for various customs fees and some kind of "processing fee" of $20 or so. The total additional charges in my case ran to nearly $30. Luxoneyes did provide accurate information about when the glasses would be shipped and did notify me when they had been shipped, but they did not remotely disclose how high the extra FedEx fees would be, though doubtless they know perfectly well. I would think twice before using Luxoneyes again.

Ask Paul about Luxoneyes
1 review
4 helpful votes

Service was quick - delivered from Italy to Australia in 5 days from order, Fedex website tracking lets you see exactly where your package is (mine went from Italy to France to China to Singapore to Sydney and finally up to the Gold Coast). The product was perfect and totally legitimate.

Ask Mathew about Luxoneyes
1 review
1 helpful vote

glasses were not in stock and they needed 15 days for the 'manufacturer' to make them. once made, they only took 2-3 days by mail to get to me in the states.

after looking at the site, i realized they disclose this information under 'shipping' but they don't say anything about it during the buying process. You may think that $10 USD is all you have to pay for shipping but FedEx sends you an invoice for $30 USD for duties, tax, and customs fees. So, just be warned you will pay $40 USD just for shipping of glasses if you're in the USA.

Also, paint on glasses arms does look fake.

Ask Hunter about Luxoneyes
1 review
6 helpful votes

I have a fetish for designer sunglasses. I was happy to find a sight that could save me some $. Ordered my Prada glasses Tuesday, May 15th before 12pm EST, and received them Friday, May 18th before 12pm EST. I have no questions in regards to authenticity. This is not my first pair of Prada glasses. Customer service was outstanding. Email replies were very timely. I will definitely shop Luxoneyes in the future.

Ask Jennifer about Luxoneyes
1 review
3 helpful votes

Initially the company was conservative by telling me there would be a wait of 15-20 working days as the sunglasses were not in stock. However, much to my surprise the sunglasses arrived in only 6 working days from Italy to Melbourne, Australia. The sunglasses are 100% legitimate, coming with Burberry case, cleaning cloth and standard info. Additionally, prices were about half my quote at a well known Australian retailer. Strongly recommend this site.

Ask James about Luxoneyes
1 review
4 helpful votes

Took a little bit longer than they first said but they kept me informed and responded to my emails promptly, they're definitely genuine glasses and 3 weeks from Italy to Australia from order to receiving them is good in my books!

Ask Nic about Luxoneyes
1 review
1 helpful vote

I ordered a pair of BVLGARI sunglasses from this website , I received them within 5 days ,they have a great customer service and they deliver with Fedix which is great.
They answered every email I send.I love my new sunglasses and I will definitely order from them again.i recommend this website to everyone,and I can not wait to order from them again

Ask Bubbly about Luxoneyes
1 review
2 helpful votes

Ordered a pair of Ray Ban sunglasses that were discontinued. They arrived very quickly, and looked great but Sadly, they are fake. AND I was charged a $30 excise tax to boot...

Not pleased at all.

EDIT - after a bit of research and checking around - i found that they were legit, and i was just being paranoid. I'm a little upset about the excise tax still - but glad to get a pair of sunglasses that are not being made any longer.

Ask Raphael about Luxoneyes
1 review
7 helpful votes

Great and prompt service. Delivery within a week from Italy to Australia. Returned an item and purchased another colour very easily. Cant wait for my next purchase. Definitely recommend!!

Ask Amy about Luxoneyes
1 review
1 helpful vote


Ask courtney about Luxoneyes
1 review
2 helpful votes

Gosh, my experience couldn't have been better. Great communication, tracking order sent straight away and order arrived within days (from italy to london). Everything about them seems authentic - certificate, cases, box, etc.

Ask kate about Luxoneyes

1 Questions & Answers

Below are questions from consumers with answers from the Luxoneyes staff and other consumers. Do not write reviews in this section - click here to write a review
Ask a question
Add your answer
Posting guidelines
Questions? Get answers from the Luxoneyes staff and other consumers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • From where do products ship?
Have a question about
Post Review