LuluTops

Ordered several skirts and dresses after seeing it advertised on Facebook all Disney themed ready for my trip to Disneyland. There wasn't any bad reviews on the Facebook page which l at the time made me trust the site.
I ordered in September they arrived in summer following, way after my holiday.
Skirt length is rather short but their wearable. Initially attempted to get a refund as they hadn't arrived, however not long after I started the process they arrived. I certainly wouldn't buy from here again.

First of all, I have ordered from this company twice. Their stuff is very cute and runs small (which is good for me, I have a hard time finding clothes since I'm very small). Both times, the items took FAR longer than expected to arive, but they eventually did. Quality is what you would expect for the price, not great, but it'll do the job.

HOWEVER! Doing some digging, you can find their stock for MUCH CHEAPER ON AMAZON! Plus their customer service is horrid, I had to email them 8 times before someone contacted me through facebook and by then it was too late to cancel my order.

How is nobody protecting consumers from these scam artists?! Ordered a dress, after 30 days, I never received it. I politely reached out to the company for an update and was ignored. Upon reviewing their Facebook page, I found it's full of stolen pictures from Black Milk Clothing. So many people have been scammed by this company. I'm reaching out to Shopify (who hosts them), the BBB and the FTC in hopes this company will face consequences and other girls won't have to deal with the money loss.

I ordered a dress from Lulutops.com 2 months ago. Very little responses from their Facebook page. All saying they appreciate my patience and there was a fire at their factory in China. And I have not received any emails from the support team. I have emailed them 4 times. I havent received a single tracking number. I am completely done with them. They have time to send me an email everyday talking about deals but they cant message me back about my order. Forget it. DONT BUY LULU!

I ordered from Lulutops six weeks ago with the knowledge that they were pretty sketchy. They were having a big sale and I was able to get something I wanted for just $17, so I thought I'd take the risk. Here's my detailed experience.

I ordered on Feb 18th. I received my shipping notification on March 3rd. The shipping notification had no tracking number. I decided to wait the "5-25" days that they say it can take for shipping before I checked in.

At business day 26 days I wrote requesting information on the whereabouts of my package, but didn't hear back. Then, surprise surprise! I received it the next day! The package was directly from China, hence the delay.

Afterward I read the company's Shipping FAQ, which I believe was an addition they wrote after I ordered in February. They are now pretty clear that their shipping comes straight from their Chinese manufacturer.

Quality of product: Honestly, the material was pretty 'meh' quality. It's something I don't mind owning for $17 and I can find some fun uses for, but definitely NEVER buy their stuff at full price. $80 (the list price) for the dress I purchased is absolutely insane.

I probably wouldn't order from them again, but I don't necessarily regret this because I had very low expectations.

There's been too many people complaining that they've never received their order and have gotten no response to their inquiries. I got my order but it is NOT the item that was pictured on the site. It was a complete joke. The images were blurry and the colors were washed out. It looked like a cheap reproduction of the original. Also, beware of Lotus Leggings as well; they are the same company!

Never received the items. Being given the run around with generic processing time emails. It is way past processing times that were given. They keep extending the processing time. Stated that my items were shipped but refuse to give tracking info. Then when you try to contact them on fb they block your messages. They sent an email saying there was a warehouse fire in China. But this was several messages later after I pointed out that they keep giving me the run around. Scam!

I order a dress from this company and never received it. I tried contacting them through email several times but there was no response. I finally took to Facebook (where I found them) and left many comments on their page warning others about this company. I found that many others had similar stories about ordering and not receiving their merchandise. The company decided to not respond to me and help resolve my issue or any of the other issues... they instead deleted all of my comments and blocked me from their page.

Beware of this website or any site that does not accept PayPal for that matter. I doubt I will ever get my dress or my money returned.

This is freaking ridiculous! I ordered on 2/4 and haven't received my items. I've sent multiple emails requesting a tracking number and still no response to any. But I get a $#*! ton of advertisement emails from them? Don't shop from sites that don't provide a secondary way to contact customer service.

Bought two dresses from them - the shipping was awful - they said it would take around 25 days but it was longer and I didnt get my package til I contacted them which tells me that they never even shipped it and gave me a fake tracking number.

The quality isn't great, but I do like the dresses I got (the cherry and the American Psycho one). I live in a hot climate and these are a spandex material that I think will work nicely, esp when we visit theme parks. Not great but I do like them and they are comfy. Fine for the cheap price.

I am still awaiting a response from the website regarding the whereabouts of my order and have now been blocked from messaging them on Facebook! When I left a review on their page saying I had not received my item it was deleted. Also, in the automated responses I was given through Facebook it went from 5-25 days for delivery, an additional 7-10 because of a factory explosion then up to 35 working days. Not holding my breath for my order anytime soon.

I thought I was getting the deal of a century. Except that was over a month and half now. Tried contacting them on Facebook. Got copy paste answers and a bogus tracking number. I've emailed them to never receive a response. I contacted them multiple times to cancel my order since they hasn't sent it out, and wow and behold a few days later they get back to me saying it shipped that day. This place is a scam, they don't give you human responses. I've reported it to the ftc and the attorney general's office in NC.

I placed my order on Jan 25 and I'm still waiting for my item. It's been over a month since I received shipping confirmation. I emailed them twice and sent a facebook message to ask what's the hell is going on because I got another email and it was asking me to review my item! How can I review befor I get it! Today they finally replied me with tracking number via facebook! But the biggest surprise was my item seems like still in China and they actually just shipped it out yesterday!

Placed my order 3 months ago and I still have not received any of the items. I've emailed them 3 times and still not got a response. Messaged their Facebook page and got a response: to email the very email that's been ignoring me "since our Facebook Admin and managers are not responsible for answering issues as such."
In short, they stole money. Will be taking this issue further with them if/when my last email is again ignored, because this sort of unethical conduct in business is absolutely not on.

Ordered a size larger than I normally wear, checked the sizing chart and everything, yet the dresses were easily 3 to 4 sizes too small. The website says I can return within 14 days, but to contact them for the return address. I have emailed them a week ago and no response. They ignore my messages on facebook and delete my comments on their post, yet I can see them responding to questions and positive comments. They also censor any negative reviews they have control over on facebook and their website. The shipping took way longer than quoted, and the quality is very poor. Images are grainy, fabric is very thin but I guess you get what you pay for since the price was good.

The pants fit me perfectly. The quality is great it does not have any of that cheap feeling fabric.

Will NEVER order again! I only received one of two things I ordered in January sent two emails and haven't heard at all from them! Don't waste your money go somewhere more reputable like Amazon or Hot Topic.

I wonder why there are bad reviews but Lulu is one of our go-to sites for affordable and good quality clothing. I always receive my ordered items on time, all the time. I would definitely recommend Lulu to anyone.

Ordered on 25th of January hoping my items would arrive by the time I would go on holiday this week. I have Facebook messenge them but they keep saying we thank you for waiting we will pass onto someone else as we have had a fire in factory in China, so suspicious considering the don't have a customer service phone number to call!

Scammers that refuse a refund by blocking you when u repeatedly asking for one and never send the clothing paid for!
KEEP AWAY FROM #lulutops

I bought the galaxy skater dress. I have no idea why these other people had such issues.
Shipping was ok, it didn't take forever. It's obviously not a scam as I have my dress on my body as i'm typing this lol.
The material is basically swimsuit /legging material.
My only gripe would be. The bottom of the skirt isn't finished. There's no stitching. It's just cut.

Other than that it's a great dress for the price.
Fits well, the price was right and I get a lot of compliments.

I ordered three dresses on April 7th. About 20 minutes later, I tried to cancel my order (after I found this site) and received no response. I reached out on Facebook and got a "I don't have access to your account blah blah blah" response.

Apparently, reaching out made my shipment go out in a reasonable time. Despite the fact that I tried to cancel it THREE TIMES prior to shipment.

My dresses got here yesterday and they are so tiny. I'm typically around an XL/size 14-16, and these dresses would probably not even fit my 5'1" 90 pound Japanese sister-in-law. Ridiculous.

So I reached out again and got blocked. Of course.

Update: I reported them to the BBB and have been going back and forth trying to get this resolved. I received a response asking me to contact them via social media, despite the fact that they have me blocked.

I also updated a photo of my stepson wearing one of the dresses. He's 7 and about 60 pounds. It fits him.

My order came after 35 business days. I am not so happy with the shipping time but the items came looking wonderfully as I expected them to be. Great price, just hope they can ship faster.