I've never had an issue where I had to call customer service so that could be another story...but overall...I'm happy. (in 307 reviews)
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without a doubt - the best customer service for any on line or major site! and they all sound state-side too! Wonderful service, knowledgeable, able to resolve issue first time with NO hassle. An absolute pleasure to do business with - highly recommended!
On the website I clicked on three offers in which I was interested and, although I didn't input the delivery details as I decided that I wouldn't continue with my order, I was anyway charged for these item! I noticed this only by chance when I checked my credit card statement, so, knowing that I've done this before, I checked my account details and discovered that I'd done it twice in the summer of 2014. I rang the company to see if I could get a refund for items not received I was told "No", but was able to cancel this month's transactions. It was pointed out to me that two companies were involved and I replied that this wasn't where my issue lay, but in the fact that nowhere did I see information that informed me that if I clicked on an order that I would be charged, whether I want the item or not. Other websites allow you to review your order before finally placing it. However, if this disreputable company used this system they wouldn't be able to fraudently benefit from unsuspecting people like me who don't always check their bank statements in time for a refund!!
Tip for consumers: Stay awayAsk C about LivingSocial
I have informed living social that they have a will writing business in the south, advertising that is also operating as a financial advisor. He has lost a lot of money for a lot of people, but they ignore me when I emailed and told them and also I have seen one of their sales ladies face to face and she assured me something would be done, they completely ignored me they still keep him on there so please be aware as anyone can advertise with them even crooks that are there to steal your money
LivingSocial has the best customer service of all the online deal places. After a small fiasco with a salon, LivingSocial helped me get my money back, and treated me with kindness and respect. Research the company before buying the deals, but overall they care about their customers.
These are very poorly made and a very rough finish on them . Ordered a set and paid postage to the Supplier separately . Items arrived with broken screws , and when put together so poor that if you had hot fat or water , handle would not hold any weight . I have been told I need to send them back to Supplier and pay postage again . Contract is with Living Deals but they pass the onus onto me the Customer to sort it out . I will not use this site again .
Tip for consumers: Do not use this site , only if you want a headache . They need to look after their Customers totally .Ask Mary about LivingSocial
I've been a loyal customer for years. The other day I went to book a hotel for Las Vegas and the next day it was cancelled for some reason. Called Livingsocial, they said it was a problem with my card. So I used a different card and tried again, same thing happened. I called again, got someone else who asked me to try buying it (AGAIN). She said it went through but I received no confirmation for it. She insisted that it went through, but as soon as I got of the phone with her, I got an email that it was cancelled. I called back, spoke with a supervisor who said it's a problem with the hotel. That's all he could tell me. Couldn't give me a direct number to call him back. He said he would try to figure it out and promised to call me back by 4pm the next day. I didn't really want to wait but I figured he was putting effort into it so I'd give it once last try. Of course, he didn't call me back. So now I'm stuck with no hotel 2 weeks away from the trip and $200 worth of livingsocial "deal bucks" that I never intend on using. The worst service I've ever had in my life. Hello Groupon!
The worst customer service i ever experienced, they will never reply to your emails or any other querry. Just forget about this company and move on to other one.
I have used Living Social for years. I trust their choice of merchants (with the exception of jaoyeh.co.uk-reviewed separately). Their customer service is excellent and their variety of products with exceptional discounts is an excellent website. Recommend a subscription to get your daily or weekly emails with discounted offers. 5* all the way...
I have had all positive experiences using LivingSocial. I would highly recommend it to anyone who likes to get great value for their consumer dollars.
I bought an all inclusive vacation package to Cozumel. Even though we had a ball, the quality of the resort was disappointing. It looked like a 5 star on their site and was actually a clean 2 star. I don't trust their quality anymore.
Awful service bought 2 vouchers for treatments in a clinic had to wait 2months on appointment the voucher expired a week after the only appointment that was offered asked for refund but was declined. I was told living social were known for this wish I had of listened, will never buy from this company again
I called Living Social this morning, to review an order with customer service. I spoke with Aaron in the customer service dept. He provided me with outstanding customer service. He was well spoken, had an excellent Knowledge of products and vendors. He also had great voice inflection and tone during the conversation. It made for a very pleasant call. My calls are always handled promptly and any issues are always resolved. Today, Aaron took excellent care of me. I am a very happy Living Social customer and am happy to recommend them on a regular basis.
I received an item from a company that was different than I thought it would be. I did not read the measurements on the item and so the error was on my part. I wanted to return it. Living Social said to "go ahead and keep the item" and they refunded my money. I was asked if I wanted the money refunded to my credit card or my Living Social account. I opted for my account to be refunded. This was taken care of within 5 minutes.
My opinion, as an experienced customer service representative, who has worked in a wide-range of scenarios with customers, is that customers are willing to provide negative feedbacK, as is their responsibity and right. However, on the flipside, leaving positive feedback doesn't take place as often. As a customer, I expect excellent quality of product and customer service. I receive both from Living Social!
Disappointed with refund policy
I purchased a phone holder and had to pay postage direct to aven Republic
The item was broken so living social did refund the cost of product but the supplier did not refund cost of postage, so I paid postage to receive faulty goods and contacting living social is ajoke
Tip for consumers: Be aware you may not get postage refunded if you receive faulty goods.Ask Paula about LivingSocial
Bought a service deal and made an appointment. The company never showed up and then their website stopped working (so it seems they were out of business). LivingSocial took over a week to issue a refund and I had to make multiple calls to them. The problem is that the certificate was marked as redeemed. Living Social allows merchants to mark certificates as redeemed when an appointment is made not when the service is actually performed.
Tip for consumers: Do not buy service dealsAsk rajesh about LivingSocial
don't use it a lot but when I have , never had an issue or problem!
Great and cheap deals that I really like and coupons are a great value.
Living Social is good for buying vouchers or gift certificates to local restaurants and services, but don't bother buying products from them. They could never show up and all they say is sorry! Here is your refund.
Tip for consumers: Don't bother ordering products from them.Ask Courtney about LivingSocial
Living Social is good for buying vouchers or gift certificates to local restaurants and services, but there is no point in buying products from them, as you can buy them cheaper on eBay or Amazon.
Can you give negative stars
You will not believe this but I had a deal with them for a meal and then it turned out to be my wife and I were to share over the carcase of a meal 3 oysters and half a lobster with some salad - I can see myself salivating whilst I am offering her the lobster tail. I discovered the scam only by accident as they sold the same deal again but this time they took care to say that 2 people will share - they managed to obfuscate it the first time and think they are very clever
This is the best bit - After uncovered the scam, the customer service rep offered to refund my purchase but I asked for him to honour the deal by calling the restaurant - to be fair at this point I didn't know I had genuinely been oversold and under delivered but did not fancy having my wife dress up and then have an almighty row about payment with the restaurant.
To paraphrase his words "What more can I do - I have offered you a refund". I said honour the deal and he said it was beyond his authority and needed to talk to his manager to which my response was - okay escalate it as I have taken the day off to get to London on time and want my full meal
No manager called me so I called again and he was a choice person - totally polite given I was losing my cool at being cheated. Apparently the notes stated no refund had been offered which is an outright lie of course. He refused to play the transcript
such a palaver for a few pounds
my advise NEVER BUY as it is always a scam
Tip for consumers: give them a wide berth. To be fair they will not exist in the near future as the business model is flawed and that will be the best resultAsk Rakesh about LivingSocial
Although LivingSocial does at times offer good deals one must carefully scrutinize any company offering goods or services found on it. They simply do not properly vett companies. I recently got one of their emails which contained ads from two different companies advertising vent cleaning. The first was rated "F" by the BBB and the complaints were typically of no services obtained, blame it on a subcontractor, or bait and switch. The second was not recognized by BBB but had amazingly similar complaints.
Usually I get decent deals from Living Social but bought a Trail Ride in Las Vegas that was worthless. They obviously didn't research the business before offering "Las Vegas Trail Riding" Not a deal at any price, the "ranch" was a junk yard and the "trail ride" was on a paved street amongst houses.
This outfit really needs to be shut down. Way too many people getting ripped off. The "deals" my overly trusting wife bought never got delivered, the supposed "merchant" offering the deal apparently doesn't even exist. There's a phony website (http://1800electronics.force.com/) that returned this error message when I tried to use their "Support knowledgebase" and "Submit a Ticket":
system.security.NoAccessException: Create access denied for Contact
Tip for consumers: Check out the "address" I'm supposed to send my returned merchandise to (which never got here in the first place):
Step #4: Send It To Us
Please ship the item back to:
<RMA Address Info>
Please be advised that return shipping and handling is the responsibility of the buyer. We suggest that you track and insure all returns to prevent lost packages. <Company Name> is not responsible for lost returned packages.
I ordered two living social vouchers for Dotzilla Bluetooth shower speakers in November. Then paid additional $5.99 to Dotzila for Each one. The stated shipping on website said 5 to 10 days. After three calls to Living Social and emails to Dotzilla the product came after Christmas. They were supposed to be gifts. The product sent had clearly been opened previously and neither work after 24 hours of charging. Living social offered me a credit but will not refund my money, which is what I want. I shouldn't have to spend more money to send it back. I will no longer buy anything from them and have blocked all their emails. I am also telling my friends and family to think twice about living social. Dotzilla is a scam company with no toll free number and your hands are tied with living social. Not worth it. This didn't save me money or time.
Tip for consumers: Buyer be ware. Read all the fine print.Ask BK about LivingSocial
HORRIBLE! A TRUE RIP-OFF! I've had 2 experiences with Living Social:
#1) I PAID $32 for an item that NEVER ARRIVED and I only GOT BACK $20 in CREDITS with these scam artists! REALLY????
#2) I PAID $8.32 for a mini perfume sample thing for travel….it arrived poorly packaged, opened and empty, since the liquid leaked out into the little pouch. I called Living Social, got jerked around for 12 minutes and finally hung-up! My time is more valuable at this point. Lesson learned! Avoid these thugs!
Why not just knock me down and steal my purse? Same thing! Don't WASTE your time with these crooks! Just watch -- they'll be another 'flash in the pan' that'll be gone soon because of their lousy customer service and 'snake oil salesman tactics!'
Tip for consumers: TIP: Hang onto your wallet! Don't waste your time! They make it look easy, but if you have a problem, they'll find every excuse to hang onto YOUR MONEY! Scam artists and thieves, in my opinion! Wish I'd read all the negative reviews FIRST!Ask Mary about LivingSocial
like most of the other reviews my experience was terrible customer service was rude and unprofessional ...my suggestion would be to not buy anything from this site and unsubscribe .....
Tip for consumers: same deals are almost always avaiable on groupon and company is 'much' better to deal withAsk james about LivingSocial
As a merchant who chose to launch a deal for my company through living social, it is now my turn to write a review on their company.
I am more frustrated with this company than imaginable. I launched a few deals with them. The first time we launched, it was great. We received a lot of repeat business, and as a new company, it definitely left an imprint in our community.
The second time around- they changed the way they ran things, and our company ended up suffering.
For 45 days- a month and a half- they held on to our payments- thousands of dollars. When we were negotiating the initial contract, I noticed some discrepancies, and immediately brought it to their attention. I got a bunch of thank yous, and "we will run this by our accounting team" and an entire run around- that made me feel extremely uneasy. I followed up daily.. weekly.. then monthly. Hours I spent on the phone, talking to this person, talking to that person. Emailing "supervisors", asking for a return phone call. I always got promised that I would be contacted with a follow up and that as soon as they fixed the mistake, we would be taken care of. I was promised several dates in which we would receive our payments, and those dates would come and pass, and still nothing was direct deposited into our account. I tried my best to take care of it before it became in issue- and it didn't matter. They didn't pay us !
Mutual customers, would call and schedule an appointment. I would drive to the appointment to complete the service myself, or send an employee. And no one would let us in, or answer our phone calls. When I would redeem their voucher and call living social to let them know the client didn't honor our 48 hour cancellation requirement, they would say "no problem, we will take care of it on our end". Come to find out- I was being charged the clients credit processing fee! This wasn't just on one occasion- this was on several!
We had negotiated the terms and conditions. We service a 20 mile radius of the town in which we do business. People that lived 30, 40,50 and even 70 MILES FROM US were calling to schedule appointments. I would apologize and let them know they could call living social and receive a refund, and let them know they were out of radius. Not only did I get poor online reviews and told that I was an awful customer service rep (I am the owner by the way) but I also lost money because I was paying their credit card processing fees. Unbelievable! I would call living social, multiple, multiple, MULTIPLE times, and ask for a way they could resolve the issue of clients mistakenly buying our voucher out of zone- and although I was told they fixed the issue, it continuously happened. CONTINUOUSLY.
Our only negative reviews on yelp and google are from living social consumers, that I now believe are completely misguided from living social. I closed my account with living social and told them they can invoice me, but that I refuse any future business with them. Not that I want to add stress to the people who have unfortunately purchased vouchers, but because I cannot wait for the day I no longer have to deal with this stress. So many times clients have called and said, "I can only get a credit toward something else, but I don't want something else", or that "living social won't refund me because it's past the 90 days". I think that's ridiculous. It's not fair. Some of these vouchers are gifts that consumers have bought, and maybe it took a few months for these consumers to receive the voucher. Now that I am no longer doing business with you, you're going to hold onto their money? Unbelievable!
I had a woman who had bought the voucher and left the country for a couple months. She came back this week and tried to book with me. I informed her that I had closed my account and we no longer accept living social vouchers. I asked her to please contact living social for a refund, and if she wished to hear of my promotions and rates, I would be pleased to send them to her. I apologized for any inconvenience and let her know I would be excited to extend my services. She misunderstood and thought I was asking her for more money! Living social is making MY COMPANY look like a scam! It's not fair! This is not what I signed up for. In all honesty, living social has made my life a living hell. And my company means everything to me. The worst part about my review, is this is only a SCIMMING inkling of every amount of stress I've gone through. I could complain for days!
Tip for consumers: call the company in which you think you might want to purchase a voucher from, BEFORE purchasing the voucher. Make sure you understand all the terms before purchasing that voucher. You may not be aware of restrictions or fees- and it would benefit you GREATLY to call the company and ask all the right questions, before screwing yourself. Who knows- the company might have a better deal or promotion for you- i know for my company, you don't pay for the service until the service is completed, so theAsk addie about LivingSocial
I purchased and was charged for an item that was not received. Contacted LivingSocial and received a coupon code and told to order directly from the company but they would not honor the code. After going back and forth, I finally gave up but I wasn't smart enough to quit. I tried ordering another item later on and had the same experience. They will never get a third chance.
3 Questions & Answers
This will make me discontinue my online shopping habit with a MUCH LESS quality company such as Groupon. Groupon DOES stand by their products and services, always have.
I would recommend this company for its"deals" but issues come up left and right. I've tried for almost THREE YEARS to get a refund on a voucher I purchased with a price tag of $100. No response after 9 emails and endless messages left on their "voicemail", which must not exist.
I do not recommend this site to anyone I know. They have no idea how far my reach is. I've given them too many opportunities to remedy the situation, to zero response.
Kiss your cash goodbye if you have ANY issue with a deal (and do not have the abi,it's to call during their select hours of customer "service". Ridic!
Save your money and ship at Groupon, if you want a guarantee on all.
Hope this saves someone from the grief (and time) I've spent trying to get my money back.
Last tip: use a credit card! A debit card won't provide the protection you may need. Tip to the wise.
13 Coupons for LivingSocial
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