I have been calling all day & the phone rings off the hook.
611 Reviews for LivingSocial
I bought an Amazon gift card and it was easy to use and a great discount.
If you are a business owner, be prepared to experience a loss per customer.
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after dealing with these people, I feel quite scammed. Although it's not a lot of money (less than $60) it's my money, I think they just try and wear you down so you'll give up, and they try to come of something so cool. All they do is answer your email for a time
Merchants beware! Living Social does not actually enforce the exclusions or "rules" of the deal you post. For example - a 2 per person maximum on purchase of vouchers: people will buy more then 2 and Living Social accepts no responsibility as they feel they can't possibly keep track of who is buying what, they will also refund vouchers that have been redeemed and put the loss on the merchant then allow the same customer to purchase more vouchers and leave it up to merchant to refuse to accept additional vouchers. Basically you can expect Living Social to not adhere to any of the terms listed in the merchant/Living Social contract - and threaten to charge you commission on all unpurchased vouchers if you want to end your deal early for breach of contract (which you can do, regardless of what their reps tell you). Hold them accountable to the terms of the agreement and expect to babysit this absurdly unprofessional company
If there was a way not to give a star I would. I ordered 3 face brushes from Vitiagoods. I received 3 vouchers and 1 of them is invalid. I tried to contact Vitagoods to no avail. I contacted LlvingSocial within the 7 day refund window. It took LivingSocial 10 days to respond. Naturally it is out of the 7 day window of refunds. There have been multiple emails sent back and forth between LivingSocial and myself. The outcome I got ripped off.
I bought a voucher and everything was good, then I mistakenly bought a 7 piece comforter and emailed them right after to cancel, they said they couldn't find it even though I got a confirmation email. Then a day later I try again, they tell me it's too late, no refunds when the fine prints said refunds within 7 days and they cancel my voucher too. Save yourself a headache
Couldn't use the restaurant voucher, because the restaurant couldn't accommodate another customer with a voucher. Made reservation for next week same time online, and restaurant called to inform it's gonna be closed until the date voucher expire.
Living social refuse to refund, and claim that the first and last week of the voucher period are usually their busiest time.
Beware of their refund policy!
I'm hoping people read these review before purchasing a livingsocial, I sure wish I did. I have had no issues with the gift certificates because you can click on ANY living social email you get, go to "My Vouchers" it's located at the very top right side of the page. Click on that, it will list your recent vouchers (if not, click on purchase history) then select the voucher you want to print. They are usually ready within seconds.
The major problem is when you purchase merchandise that gets shipped from the company itself, not livingsocial. I have been waiting 50 days for a hammock I purchased and never received from the company. So read the fine print, if it's merchandise that will ship from the company directly, living social can't promise you will get it. I have been waiting over 7 days to hear back from living social about this deal and they haven't been able to help me. The company Cautivadora has sent me several excuses & told me it was shipped but it never came. Their company is in NY & I am in DE so it shouldn't take more than a few days to get. Now they are ignoring all my emails & don't answer their phone.
I'm convinced this is a scam & blame livingsocial because they need to do a better job screening the companies they do business with. I trusted them & got ripped off. They were not able to help me get this resolved therefore I feel they left me hi & dry. I will not be purchasing another livingsocial & am doing my best to prevent anyone else from ending up in my same boat. I'm out over $80. The worse part was that this was a birthday gift for a big camping trip we were taking & I had to run out last minute & grab whatever I could find on the shelves. Very sad.
Livingsocial, thanks for the worse online experience I've ever had.
Purchased voucher for Stride Stand up paddleboarding, booked lesson well in advance with a friend so we could coordinate schedules/babysitters, received confirmation 3 days prior to lesson. We showed up to location early as instructed and no one was there. Finally left about 10 minutes after lesson was supposed to start and called vendor. He returned call the next day saying he had sent an email changing the location. My friend and I never received that change and that is because he typed the email address wrong. We asked him for a refund and he said okay we'd have to go through Livingsocial. We applied for refund through LivingSocial and they denied saying we were outside of the window. We called and explained that this was the vendor's fault and not ours and we shouldn't have to book another lesson again and waste more of our time. LivingSocial hasn't returned our phone calls/emails since then. Shady operation at best. Yes, they're hooking you up with deals, but beware if anything goes wrong they will NOT have your back. We're currently processing refund through our credit cards!
I paid for a LivingSocial deal up front as is required, and for MONTHS have been unable to reach the company that the deal is for, calls and messages go unanswered. LivingSocial refuses to refund, or even respond to my requests for a refund except to say that they cannot refund, so I have essentially been STOLEN from and am out the money paid. DO NOT BUY LIVING SOCIAL DEALS. There is NO backup if you cannot get the merchant to provide the service you PRE-PAID for. This is a total scam.
I purchased tickets for a show and they advertise that if 3 people purchase the same deal through your "special link" then your ticket is free. I received the e-mail from Living Social indicating that my money would be refunded since 3 people bought the deal through my link. I have been trying for over a month to get my money back and they keep telling me that the 3 purchases didn't qualify. How is that possible when all of us attended the event together and EVERYTIME someone made a purchase I received an e-mail telling me I was a step closer to a free deal. These people are full of crap!
HORRIBLE HORRIBLE HORRIBLE!! The customer service is just awful!! I was tossed around to multiple different people between emails and phone calls and given the run around. I asked for a refund because the company I had a deal with was no longer running the route that my deal was good for because the city of Chicago would not allow it. I asked for a refund and was basically told that the company could get the route back sometime before 2017 when the paid amount of the deal expires. I said that was unlikely and that I wanted my money back and they were going to do me a "favor" by giving me $159 in deal bucks! Why would I want deal bucks that I have to spend with their company when they have such horrible service??! I reluctantly took the money but let them know I would never use their services again and I would spread how horrible the company is. I got an automated response that didn't address any of my issues and basically said we are glad we could help! When they didn't even help! A couple days later I got the same exact response but from a different customer service rep, really?
I recently went to use these deal bucks on a product that they were selling for $14 (regularly $29) and shipping not included... when I went to the product site which is where you would redeem the voucher, the product was selling on the site for $10!!! $4 less then what I was going to pay for it! What a joke! I would much rather buy directly from the consumer and save 4 dollars, not to mention give the consumer their full amount of money since living social also rips them off with the deals.
All in all do not use this awful piece of crap company that has no manners and doesn't know how to talk to and handle their customers. You think a customer service based company would know what customer service is. If anything check out groupon which I have never had any issues with especially when I needed a refund.
This is the WORST site ever !!!! This business does not care at all about their customers. They continue to give excuses about their unlawful business practices, absolutely refuse to refund money that was paid to them by customers when they to not fulfill orders. They will be out of business SOON. Groupon is rated much higher, have superb customer service and understand that the customer is always right !!! A philosophy livingsocial.com needs to incorporate !! Dont waste your money with livingsocial.com, Amazon, Groupon ect ...so much better !!!
I purchased a living social voucher today and when I tried to have the voucher sent to my email (after entering my credit card info) there was a glitch in their system and it didn't work. I called the customer service and followed their instructions which were to start over with the transaction. However when I got back to the cart the deal was gone. I called customer service again and nobody could help me and both the customer service rep and the manager were very rude. Overall, I wouldn't use this site unless you want to give out your credit card number and get nothing in return.
HORRIBLE customer service. The deals expire within months, and even if you realize you can't use the deal before the expiration, you can't get a refund or credit for any reason after 7 days. Groupon has a much better customer service interface. I will never buy another deal from Living Social again.
Couldn't give it 0 stars.
When someone takes your money and gives you nothing in return, that's called theft. I looked up con game in the dictionary and found a picture of the Living Social website.
My wife and I are both handicapped and live on a fixed social security income. We purchased a voucher for a cleaning service. After a week of calling the cleaning service to make an appointment with no response, they finally answered and made an appointment. Lo and behold, the day of the appointment no one showed up. We called the service and again after several days finally got through. We were told that the maid they sent was in an accident the night before and was in the hospital. We asked if they didn't have back up maids. We were told that they had just trained a new group of maids so we rescheduled a new appointment. An hour before the appointment was to occur, we received an email that they were understaffed and couldn't make the appointment but would be glad to reschedule. We rescheduled. Again the day of the appointment came and another no show with no explanation. By now, over 6 months had passed since we purchased the voucher. We notified Living Social by email that we were having no satisfaction with this voucher. We were told in a return email that we should take it up with the vendor. We emailed them back that our agreement was not with the vendor but with Living Social who had charged our credit card and we would like a refund. We received an email back refusing the refund on the grounds that the refund policy only covered 7 days from purchase. We couldn't even contact the vendor for over 7 days to even know if we were satisfied or not.
This company has no qualms about conning money from elderly people who have to scrape by to live. What a bunch of con artists!
DID NO GET ITEMS, CHARGED TWICE, UNABLE TO GET REFUND SINCE CANCEL TIME WINDOW IS 7 DAYS ONLY AND TWO WEEKS PASSED. Rep from livingsocial stated they have fine print that they not responsible for shipping and refund time is 7 days. buyers beware!!!!!!!!!! I am personally never going to use it!!!!!
Horrible company. I bought a deal from them (house cleaning) and the company never showed and never contacted me. I tried contacting them for weeks...no response. So I called LivingSocial, I was told I would get a refund. Now they refuse to give me a refund and tell me the other company will work with me...yet they still will not respond to any of my messages. LivingSocial tries to take money with taking any responsibility. I will continue to go with the many other services similar to LivingSocial that actually care about their customers.
LivingSocial was either in bed with MySunglasshub.com or LivingSocial did not do their homework and I feel like a fool I didn't either but I put my trust in LivingSocial.com. It seems clear that this amazing Ray-Ban deal on LivingSocial.com was a huge scam...a phantom company - mysunglasshub.com website doesn't function any longer and was created on GoDaddy.com, the 'customer service' number is suspended. I had my suspicion after paying the shipping charge and read the merchant name and email: Slash kings, email@example.com. And even more suspicion when I saw the tracking begun in China. But by then it was too late...
What to do now? Who is held responsible?
I have learned a huge lesson...Goodbye LivingSocial.com, you have lost my business and trust.
Never do business with them, they have no valuable customer service. They do not care if the company honors the voucher in a timely manner. First time customer with them, I bought a deal with Access 2 Drive and was lied to and given the run around, and they did not have time slots before my driving test. Living social refuse to offer a refund, and says I should gift my voucher to someone else. NO! I want my money back, this is a service that I did not receive and cannot receive in a timely manner. So what's the problem? They are THIEVES!
If I could give this mother loving site a NEGATIVE number, I would! What a crock! I ordered me and my husband RayBans as a surprise...but surprise was on me when they never showed AND never received any confirmation. I called mysunglasshub.com about a bazillion times and no call back. SAVE YOUR TIME/MONEY/EFFORT and SHOP ELSEWHERE. No "deal" to be found here whatsoever!
I'm a small business owner who spent lots of time getting set up to offer a deal on LivingSocial. The day came for it to go live, and our offer is so buried, it took me a while to find it. There is no way anyone else is seeing it, and that's evidenced by the fact that it's not driving any traffic to our website or Facebook page. Business owners, don't waste your time here!
Stay away!! They are simply trying to take your money and scam you.
I bought 2 tickets for a white water rafting event which was canceled at the last minute. They did not tell anyone about the cancellation, and in fact, sent out a confirmation email 12 hours before the event. When I called to ask if it was really going on (it was pouring outside), the representative told me he didn't know what was going on, but that the event already had been cancelled a long time ago.
He then said the only way I would get my money back would be to reschedule my date for the event. I was hesitant because I know they have a 24-hour cancellation policy, but the rep assured me that I would be allowed to cancel at a later date because this was not my fault.
A week later, I call to cancel the rescheduled event (3 weeks before the event), and they refuse to give me my refund, based on the fact that "the waiver you signed stated no refunds after 24 hours". I spend an hour on hold waiting for the manager, and when I finally get him, he is rude (several times telling me "so you're basically just trying to use our weather cancellation to get a refund.") and tells me "we can argue all day, and my answer is still no."
Beware!!! Do not use this service!!
Total Rip Off!!!
If the merchant cannot fulfil, LivingSocial does not care at all.
You loose your money and waste a lot of time arguing with LivingSocial.
Although it is obvious that the deal it cannot be fulfilled - LivingSocial does not care at all!!!
Love this site!! I purchased a photo shoot in NYC..no problems..the photographer was great. I recently needed a refund on a purchase and it was a breeze!!! They said that my refund would be posted in 5 or so business days..it was in my account after two!!! Love Living Social.
Seems like a scam to me. Signed up for a kayaking tour. I was told they were filled up Friday-Sunday for the next 6 weeks, at which time my coupon expires. The fine print says based on availability. I assume the idea here is to oversell tickets and if you don't reserve early your out of luck. Wrote to living social ,but of course no reply. A lesson learned. I would be very careful about using this sight.
I ordered a product through Living Social. After waiting several weeks for it to arrive (which it never did) I tried calling the customer service number several times and either nobody mans the phones or the operator was overwhelm with phone calls. I ended up filing a claim through my bank to get refunded and they advised me that the company that I bought from had placed an automatic monthly withdrawal from my account. Never again would I buy anything on Living Social. Definitely stay away!!!!!
Terrible experience with a purchase they promoted. Once I reported this to them they do nothing at all. They do not stand by the promotions or vendors. You are left out in the cold. There is no customer service... its just a bot answering mails with canned replies.
Beware of purchasing anything from Living Social because if a problem arises with redeeming your voucher, they will disappoint you! I tried to redeem a voucher I purchased for a car wash, who reduced their hours making it near impossible for me to use their voucher, and then they went out of business. I contacted Living Social to request a refund or credit toward another voucher, but they declined to do either. For an online marking company in a competitive industry, where ease of costumer service should be top priority, they are very shortsighted. I cancelled my account with them having purchased over $500 in deals and because these deals can be had elsewhere, I am still a happy shopper, just not with Living Social. Groupon guarantees at least the original purchase price of the groupon and it will never expire!!!! Teach Living Social a lesson on client retention and stop buying their deals--you'll find the deals with competitors who will take of their customers when problems with redemption arise. Zulily.com is another great option for online shopping--check them out !
I have used living social over the past two years I have never had a issue with my good or service, and what groupon had promised. Now please keep in mind they are the middle man between you the client, and the company that is offering the discount or special with that said there was one time a company web sight was always going down, and I was not able to put in my code, since living social is mostly online I sent them a email and within 24/48 hours they emailed me back saying the would contact the vender. In 24 hours they said that the vender would take care of everything, and to give them 48 hours in 48 hours the vender did contact me through email and my good or service was shipping out. Living social did state that if the that company still gives issue that they will be glad to cut their losses and refund my deal or give me store credit. Life happens when you use a discount sight you have to give all the parts time to honor their goods and services, people are human and company have human in them too. If you want fast service then choose not to use the discount and pay full price. if you can wait a bit then this is a great sight and company.
LivingSocial has one big problem. They don't care what merchant they advertise therefore all research lands on you. For instance, I purchased a carpet cleaning voucher at the beginning of July and called the company that day to get scheduled which went to voicemail. Two days later, I get a voicemail that says they are closed for 2 weeks, so I called back to ask if I would be able to get scheduled before the end of the month. I get a call a week later to tell me they couldn't schedule me until the following month. I then go to LivingSocial to ask for a refund or credit and they flat out turn me down saying the merchant is still in business and honoring the voucher which does me no good as I have to get the work done now. So as long as everything works perfectly, their model is fine. Groupon and others I've experienced will credit your account and even refund your money.
So, buyer beware.
the worse customer service EVER. I purchased a necklace thru them (for Fusion Couture) and it never arrived. I contacted both places after 4 weeks and was told that it was still being processed. FusionCouture never replied. At two months I requested a refund from LivingSocial and was laughed at. Oh well, it's passed the 30 day refund period, I'll have to take it up with Fusion. Well, Fusion's customer service is even worse. Avoid both of these vendors like the plague!!
I purchased an EZ curler. I did not like it and got a return authorization #. I returned the item and didn't hear anything. I have proof from the post office the item was received. When I called Living Social to find out about my refund I got an e-mail saying they were not going to give a refund. Why would I mail something back, if I'm not going to get a refund. Is this how they want to be treated? Say away from them-ripoff!!!
Living Social is - SCAM!!!! Use GROUPON. I bought a deal for iphone 5 cable. Went to the linked site, paid shipping with PayPal, then never received a confirmation email or notice for shipping or the tracking # but my order status changed to "COMPLETE". Emailed the retailer, but no responses back so far. Will never use this site - now I am deleting the app from my phone. Do not waste your time!
LIVINGSOCIAL SCAM: I spent $350 on two deals.. received NO EMAIL REMINDERS.. and when I logged in, as I do regularly, nothing popped up saying: TIME TO USE YOUR VOUCHERS.
I realize now, they want you to waste the vouchers. I called and they said for one of the vouchers, they don't owe me any reminders. For the other, they claim they did send a reminder. But I don't ever delete email (it goes in the trash, but is never truly deleted.) While there are tons of email from LIVING SOCIAL and they are WHITELISTED in MY EMAIL, and there many reminders from months ago and years ago on past purchases, they didn't send one for the second voucher.
JUST LET IT EXPIRE.
WASTE. They are a scam.
very bad always, merchants never honor to the value while active in promotion, after expiration value transfers to the merchants they never honour that value jerk us around, as most of them are services, they are just advertising through these sites and not getting much money back from the paid amounts. Merchants benefit just by selling us more and not really honoring from what we paid for, so in effect merchants are advertising and we are paying for their advertising and living social makes money from both the sides and only consumers are loosers and a win win situation for merchants and scams like living social and groupon etc etc
Bought a house painting discount through "Living Nightmare", painter never showed up and they would not refund my money after repeated phone calls. They kept telling me that I could get another coupon for the same amount, which I read they are all a rip off. I finally threatened them saying I was calling NYC news reporter that exposes rip off companies. My credit card was credited the next day. Don't give up threaten them and they will give you your money back. Don't let them stall you with saying "we are looking into your issue", this is a lie. Only buy from Groupon, I have never has an issue with them ever. STAY AWAY FROM THE 'LIVING NIGHTMARE'!!!!!!!!!!!!
LIVINGSOCIAL is a SCAM!!!
After I paid for teeth leaser-whitening treatment the soonest appointment with Rite Smile in Brunel House in Cardiff they could offer me was in 4 weeks time!
After 4 weeks waiting I turned up for my appointment when receptionist (which represents another few companies on the same floor) informed me that there is NO ONE TO DO YOUR TREATMENT HERE TODAY AS SHE CANT SEE ANY APPOINTMENT BOOKINGS FOR THE DAY. I left all my contact details with receptionist for them to contact me SAP. They never did. I waited for two weeks then decided to make a call to find out why nobody contacted me back.
The women from RITE SMILE responsible for my treatment acted in very rude and arrogant manner lying through her teeth that my appointment was at 11 o'clock and not at 9!!!
She refused to issue refund then told me to contact LIVINGSOCIAL customer service centre and with sarcastic coment 'AND GOOD LUCK WITH THEM' hung up on me!
Living social denies any responsibility!!!
STICK TO GROUPON!!!!! Extremely unclear instructions. Poor experience with costumer service. I ended up paying for two $99 coupons and getting NOTHING in the end without even consideration for a refund. Jennifer with costumer service was not helpful at all. I was so dissatisfied with them that I even tried finding if I could close my LS account - which the website doesn't have that option. STICK TO GROUPON!!!!!
Terrible customer service and unclear instructions. I ended up being charge $140 on top of the $85 I already paid! Neither them or the hotel would take responsibility and now I'm out a lot of money. I never deal with them because of a past negative experience, not sure why I didn't learn my lesson then. Groupon has much better service and will actually respond to your emails.
Terrible! There is no refund policy with living social , they refer you to the buyer but I had no response from mine after 4 emails. the living social customer service is terrible and ussless. luckily only lost $25 and not a $$$$ escape deal! stay away!
Very nicely presented deals but ultimately I think they exploit the retailer. But most notably I have just had enough of the terrible customer service. This company isn't for the time pushed mum who tries to book coupons whilst doing other things and is prone to a minor mistake. Unable to remedy something that other companies would not think twice about. I would not use again - I have deactivated email subscriptions, they don't deserve your business, contact the retailer directly and they'll honour the same deal with more flexibility.
As has been mentioned repeatedly, the practices of this site border on (or cross the border) of fraud!
I received an e-mail for a portable bluetooth speaker that was priced at $ 24.95. The subject of the e-mail said "Portable Bluetooth Speaker + Use Promo Code FREEDOM to Take an Additional $10 Off"
When I tried to redeem the deal (almost immediately after receiving the e-mail) it didn't allow the promo code. When I contacted Living Social, they said it was because the promo code only applies if the item is $ 25 or more (despite the clear wording of the e-mail.) I replied to them, and the next reply said that the reason I couldn't get the deal was because it had expired.
Are they too stupid to read their own ads? Or is this deliberate, planned psuedo-ignorance?
I will never, never use them again. And I will be reporting them for false advertising.
Consumer Beware of this site!!!The other reviewers are right....they are a SCAM! I placed an order and when I put my credit card info in I couldn't get it to go forward no matter what I tried so the order never concluded. I exited and went back in and tried again & this time it accepted it. Little did I realize that they already placed it in my shopping basket until I checked out. As soon as I realized the mistake I e-mailed them (within a few minutes) and when I didn't hear back from them within about an hour I called their customer service line. Very "understanding" on the phone - Austen was his name. Received an e-mail from him saying "we're trying to see what we can do" in a couple of hours, but received a 2nd email a few hours later and said "oh, sorry nothing we can do". I have reported them to my credit card company and will be filing a credit card dispute. Visa tells me they will handle the dispute and go further if necessary. Hurray Visa, Boooooo Living Social!!! Stay away. Wish I'd read the reviews before I placed the order!
LivingSocial is nothing but a SCAM. They will sell you a voucher for a place (Food Fun Adventure-Austin, TX) that will make a reservation then cancel it for no reason. They will gladly sell you the same reservation for full price. You can't reach the vendor to talk to anyone. LivingSocial is unhelpful when you ask them to help get resolution. Closing my account as soon as I get a refund for the worthless voucher they sold me. JUST SAY NO TO LIVINGSOCIAL. FYI, I have not had an issue with Groupon nor Adealio.
Consumers Beware! I have had multiple bad experiences with LivingSocial and will no longer be using their service. I would absolutely not recommend using them. There is a reason many of these deals seem too good to be true.
Recently I purchased a voucher for a hair service. I hadn’t heard of the salon, but they had more than 10 positive reviews on Yelp so I figured it was a safe bet. After I purchased the voucher, I tried contacting the merchant more than a dozen times to set up the appointment via phone/email/text with no response. After a few weeks, I finally got a response and she booked me an appointment. When the day of the appointment came around, she cancelled on me via text and hasn’t responded to any of my attempts to reschedule over the past two and a half weeks.
It has been more than a month and a half since I first attempted to schedule an appointment and the merchant doesn’t even have the common courtesy to respond. I’ve dealt with vouchers where the merchant has been so overloaded that they can’t book an appointment for a month or more, but I’ve never experienced a business that doesn't even respond to customers who pre-paid for a service and are trying to schedule an appointment.
During this time, I’ve been in contact with LivingSocial’s customer service attempting to get my money refunded. It wasn’t one of their cheaper vouchers or I probably would have let it go but the deal cost $129.
To respond to my emails, LivingSocial has sent me cut/paste generic responses that in no way address my situation. The only direct response I’ve had from them said it wasn’t their policy to issue refunds and they’re sorry but I was out of luck. When I responded to this, I got a message from a different customer service representative saying they couldn’t find my account or any record of the voucher. REALLY?! When I responded with my account/voucher information, I got a generic response about what to do after your voucher expires.
LivingSocial is a nightmare to deal with and I wouldn’t recommend them to my worst enemy.
Will NEVER buy anything from Living Social again. Bought a photography session in April and the photographer is still jacking us around. And I asked Living Social in April (after the photographer wouldn't respond to my requests) to refund my money and they said "no". I called today and asked again because I have been trying to get this scheduled and it isn't getting done and Living Social is giving me the run around. Horrible!! I will stick with Groupon!
I bought a voucher for a food tour and then had to contact the food tour company (Food Fun and Adventure) for reservations, I called and emailed them for at least 3 weeks and never got a response back, finally I got a hold of them and made my reservation for a month later. Then 3 days before the food tour we get an email saying it was cancelled. I am moving out of the state soon, tired and annoyed of trying to get a hold of these food tour people that are probably just scamming me so I tried getting a hold of living social and they said they cannot refund me. I sent them another email after that and then they just sent me the exact same email from before back. DO NOT SHOP HERE, THEY WILL RIP YOU OFF! They do not care if the voucher works or not and will not refund you after 7 days end of story.
Terrible. They promote businesses which are offering cheap products for the reason that they already suck. Once you buy a coupon, it is a nightmare to make the appointment or ask for refund when it doesn't work for you. I have had 3 bad experiences and that's about as much as i can take.
My husband purchased a voucher from S&B Remodeling & Construction. We called the vendor well before it expired. The vendor asked to call back to schedule our appointment for service at a later date because he had over booked himself. He also agreed to an extension of the voucher. We called and texted Sid (owner of S&B Remodeling) to call us back for a month and a half and no answer. We finally asked living social to look at our situation and had proof to back it up with emails, phone calls, and texts. Living social denied our complaint and refused to refund our money. Where is the accountability of the vendor in this situation? Well, there isn't one. We have bought several coupons from this site and it obviously doesn't matter that Sid ripped us off our money with proof at hand. These groupon sites are a waste of time and there is NO such thing as customer service.
If I could give 0 stars I would. I have just had the most awful so called "customer services" experience that I think I have ever ever had, and I have been on the planet a good 36 years now. I bought an 'experience' on which it WAS NOT mentioned that it could only be used on limited dates, and when I say limited, I mean, there are no dates as they are waiting for a minimum of 10 people to agree to the same date to agree to plan the experience!! How can anyone / would anyone knowingly buy something like that!? Anyway, its been a nightmare trying to contact the merchant compant to find out the date that they will allow us to use our voucher. I called LS and told them I wasn't happy, and was not informed properly when buying as I would never have paid good money for this. That was 2 weeks ago. They said they'd look into it. Last week I emailed them for an update - surprise surprise, no reply. I called today and was upset that this was causing me so much grief and that the customer service rep was just downright rude to me. I asked to speak to a manager to try to sort this out and he told me in a hell of a stroppy voice that 'No, you cannot speak to a manager, just read the email that I am about to send you' (which is of no help whatsoever by the way) and with that he slammed the phone down without even asking if I had finished or if he could help further, or if things were clear. THIS COMPANY IS A TOTAL JOKE! PLEASE DO NOT GET FOOLED BY THEM
I purchased a "service" from Living Social which was not honoured by the Merchant . I had to find another company at short notice and extra cost to do the work that had been paid for. Living Social refused to refund me saying I should persue the Merchant for a refund. Living Social have zero accountability and integrity. I will NEVER use this site again.