I have been calling all day & the phone rings off the hook.
645 Reviews for LivingSocial
I bought an Amazon gift card and it was easy to use and a great discount.
If you are a business owner, be prepared to experience a loss per customer.
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I have used this site several times without issue. Until now. I bought a "racing experience" for Racingbox. It ended up being a scam. Living Social DID refund my money, but not until I called them on my way back from the race track. They offered me 10 living social bucks...I felt that 75 was appropriate for 5 hours of babysitting and a half tank of gas...but they wouldn't go above 35. They said they did notify me with an email, however my voucher was still available and my money was still gone until I gave them a phone call. The email itself must have gone to my junk box. When you have a customer that is out $350 because your business invested in a scam, you should make every effort to contact them ASAP! I will be sticking with Groupon from here on out.
It's ok if all goes well. However as soon as a merchant doesn't honor the deal they don't want to know and are very unhelpful.
It's difficult to claim money back as living social says to get it off the merchant and the merchant says to get it from Living social.
I've just lost £80 on a course that I bought that was later cancelled.
Purchased Nifty Spots. Had trouble processing coupon. Color received was different from ordered. Then they tacked on shipping charges that were not mentioned or included in the ad. When I contacted Living Social they said they would pass the news on - no effort on their part at all to help. Now Living Social doesn't even send emails here any more. Guess they didn't like the remarks I left about questioning why wouldn't they help me. .
Overall I have had success with coupons/discounts purchased through Living Social. However, I did just have one that was very disappointing. I purchased a coupon for a three course dinner at a pricey restaurant in the Kensington Area of Calgary. The restaurant website indicates that they are open on Saturdays which they are not - only during summer when the patio is open. When I contacted Living Social all they said was that I could gift the coupon to someone else. When I contacted the restaurant they didn't really care - just indicated that they would honour the value of the coupon. Essentially it means I would be dining alone because of their prices. Disappointing responses from both Living Social and the restaurant.
I have been buying deals from Living Social since they first came out. I have had very few problems with businesses honoring the deals, and if I do, Living Social has given me a refund or Living Social deal bucks to use on a future purchase. All purchases of goods from businesses have also carried Living Social's backing. I have been able to return items that did not meet up to the quality standards I expected. Because of Living Socials deals I have been able to try things I never would have in any other situation. Hang gliding was the most exciting deal I bought, along with my 80 year old mother and two of my sisters, because of the great bargain we got. It is important that anyone buying a voucher read the fine print. You need to be aware of any rules that apply to the deal you are purchasing. I recommend Living Social wholeheartedly!
I was given a Living Social coupon as a gift. I tried to use it 2 weeks before its expiration date and the shop wouldn't honor it because they had no more open appointments. Living Social was impossible to get help from. I had 4 long phone calls, after getting disconnected from the first. Each person on the phone gave me different information on how to resolve the issue of getting credit for my gift. I wound up having to contact the gift-giver 3 times, following the advice I'd gotten from Living Social. It was frustrating, disconcerting, and disappointing. I have unsubscribed and recommend you do the same!
They have lots of problems.
1. They charged me twice with some error message. They will not refund after 7 days even though it is their error. There is no confirmation button or page to review or check what you buy what so ever.
2. They don't have review about product. Be careful! They don't care to sell scam product.
I bought something cost around $60 and it said original price is $300. But actual market price is $60 not $300. They lie about original price. It is complaining about vendor. but LivingSocial need to be responsible if vendors have issue.
Horrible experience, dishonest merchants, City Girl Handyman voucher was purchased they lied about coming out or calling and living social refused to refund.
I bought dance coupon from LivingSocial but the dance studio didn't honor it.
When I contacted LivingSocial, they refused to give me neither credit or refund.
I just got scam by LivingSocial. They took my money and didn't provide the product that I bought and They're getting away with it.
I had an issue with a Night of Mystery murder mystery party I purchased. I could not get ahold of the Night of Mystery company easily, but Living Social took care of my problem for me and the customer service staff were really helpful. They also answered the phone after one ring, so maybe they have more customer service staff now?
Had a voucher for King Richards faire that wouldn't print. The Faire told me it's living socials problem, living social said Eventbrite's problem and Eventbrite couldn't help. Living social refused to give my money back and of course the vouchers expire with no use in 1 more week. GUESS THAT WAS $68 DOWN THE TOLIET.
Read their fine print, people! Come on, if you're going to be ordering something online and putting your credit card on a site, the least you can do is read the fine print. The deals are cheap and they cater to mom and pop places which is why you pay the low prices that you pay.
I ordered the "Google Tablet" retail value $340 for $59 because I thought it was a "Google" tablet and the actual retail value was $340. Not even close. This thing is not a "Google" brand at all. It gets so hot it could burn your hands, the screen quality is terrible and gets worse in the dark. It's not worth $20, never mind $340... it's junk. I will be returning it, if the return policy isn't as big of a joke as their false advertising.
My partner purchased a deal for me, but hen I went to redeem it, I was told by the merchant I was not eligible as I had bought the deal before for myself. The small print read: "One voucher per customer, additional valid as gifts". We naturally assumed this meant that if I was gifted a voucher I could use it. In fact it meant that I could buy one for someone else as a gift.
Trying to contact Living Social was a nightmare - when I emailed them, I was told my partner must contact them as he was the one who bought the deal. When he emailed them, he was told they would only speak to me as the deal had been gifted to me! A total of over 30 emails went back and forth containing conflicting information and stock responses. They refused to acknowledge or accept responsibility for the fact that their small print was misleading, nor would they give us a refund. We were unable to phone customer services as we live in the UK and no UK phone number was provided on the site.
We are now £200 out of pocket and all they could offer us was a voucher credit. It's once in a blue moon that I find anything on Living Social that would make me want to part with my money - I'd literally looked out for the deal I wanted for over a year before it came up again.
This company has absolutely appalling customer service - by the time I find anything I want to redeem the credit for, they will probably be bankrupt.
I bought a voucher for a bouncy house for my son's first birthday. I called the company to book the bouncy house 3 weeks in advance of the party and they were completely booked. The only reason I bought it was for his party and now I'm out $80 and I still have to book and pay for another vendor. Living Social offered me deal buck which is fine, but now I've ended up paying $200 for something that should have cost me $80. I'll never book a living social deal again...not worth it.
I had a coupon for $25 for Michael Todd Organics. The ad was very confusing and i thought the $150 product was for $25. it was not. Only to use $25 towards $150. I asked for a refund and they wouldn't give me one. Had sent an email and never saw one in return. When I called I got the run around by three 20 somethings who knew nothing about customer service. (No offense to anyone that age). They are very inexperienced company with young management and don't know how to negotiate with anyone keep customers. I won't use another deal from them. They won't survive.
BUYER BEWARE! We bought a Cape Cod escape on Living Social looking forward to spending a couple of days away. However every time we went to book a room, the hotel said that "1 room" allocated the voucher was booked, however they would be happy to sell us another room for an additional $132- $164 a night! This hotel also has a 14 day cancellation policy so if you book in advance and have to cancel - you loose the voucher completely! Try to resolve this with Living Social - the broker of the deal and they tell you to work with the merchant. Call the merchant and they say it was part of the deal they made with Living Social. Living Social is deceptive at best as to how they present these deals to their customers - while all along protecting the merchants. We are now out our $384 and cannot find a way to resolve this.
DO NOT USE LIVING SOCIAL!
I requested a voucher and was not able to log on to the merchant's website. When I finally did (on Day 6) the Courses4less (merchant's website) course was not what I had asked for! Living Social said they contacted the merchant - which they DIDN'T and told me I need to contact the merchant myself. Voucher was £49 and I will NEVER EVER buy from the fraudsters again!
I order a 4 piece Microfiber sheet set on 8-28-2013, today 9-25-2013 I am still waiting for my order. No resolution to my case very bad customer service.
Multiple issues with multiple vouchers. Initially livingsocial assisted in resolution. However, now, they just tell you to contact the company, and "good luck with that" kind of service. Avoid them. They have been exhibiting less and less admirable customer service. I predict failure.
Crap service and they stole my money with pest control voucher which merchant can't validate and can't refund...waste website do not recommend to anyone...
We used livingsocial to purchase vouchers for West Coast Basketball clinic back in August limited time and space available! The clinic started September 16th outside at a Middle School blacktop,they had over 290 kids (ages 6-16) and only 12 High School kids to teach. Our 6 year old was upset since he could not shoot a basket- ball in to a regulation height basketball hoop. My older child 10 years old just stood in long lines to do a few drills. Needless to say we wanted a refund from Livingsocial! Their response is; "sorry your purchase did not work out, our refund policy is within 7 days of the purchase not when you receive your purchase." That's ok, we tried livingsocial we lost $200.00 but we hope to help other families understand how livingsocial does business!! Do Not Buy Anything from this company if you will not use it in 6 days from the purchase date!!
Promote that if you have 3 friends buy the deal, yours will be free. Bought my deal and my sister bought a deal and set up accounts for her 2 sons to buy the deal.
Received email that my deal was free. Then - NOTHING. Called. They said sorry but no. we will instead give you a $10 deal bucks. Not what the deal was - it was supposed to be one free deal - worth $44.
Actually told me I should have had some random person purchase the deals for the kids. What?????
Will NEVER USE THE SITE AGAIN.
Terrible. The IPhone App works one minute then not the next. The company does not back up the deals that they put forth. Buyer Beware!
Early last week I purchased a 4 night package at the Christinia hotel in Vail, Colorado through Living Social during the Christmas 2013 holidays. My credit card was charged for the entire amount upfront. All flights were made and we were looking forward to the experience. On Friday evening I received an email message saying that Living Social appreciates me contacting them to cancel the reservation and that my money has been refunded. Since I didn't contact them I immediately called them to see what the problem was with the email that I received. When I called them back they said that there had been a "technical issue" and that they had refunded my money due to the hotel not having any availability. When I looked on other hotel sites there is a lot of availability but the price of the hotel is significantly higher than what I booked through Living Social. First of all they sent me a standard form email and didn't have the decency to apologize for my inconvenience. When I talked to Customer Support they immediately said that the fine print on their main website allows them to CANCEL any package at anytime. This is a major double standard since if I were to cancel I would have lost all my money that I paid upfront. I'm currently in the process of fighting this decision and plan to fight this to the finish. I'm tired of fraudlent companies taking advantage of consumers. I promise I will educate the rest of the Living Social community.
Case Number 11055
I bought a voucher that the merchant would not honor and Living Social would be refund or even give me deal bucks. Never buy anything from them. They stole my money
like most people, living social has known bad vendors, will not refund money for known bad vendors. one example is Leila's house cleaning service. Pretty much everyone got duped, just looked at her reviews. called living social was lied to by rep chris that I was the only complaint. I guess they would go out of business if they actually refunded money by bad vendors. Well one of a few that will not use their services again.
Bought a LivingSocial deal for $75 for 2 hours of handyman service. The handyman came out and we showed him what we wanted done (it was more than 2 hours worth but willing to pay their going rate). The handyman then emailed me and said a quote was on its way. After not hearing anything for other a month and no response to my emails, I contacted LivingSocial. They said that I was out of luck and that they wouldn't issue a refund as it wasn't their fault that the handyman wasn't contacting me. LivingSocial doesn't screen the companies they do business with and won't back up any of their deals if they go south (unlike Groupon who will offer a refund if the offer isn't honored by the business who offers it). Stay far away from LivingSocial!
They advertise, sold and charged me for a kayak experience, but the kayak company was all booked, over a month out. The Kayak company told us the "deal had been too popular" (over selling) and that they would extend the deal through labor day. We go to book later in the summer and the company has a message saying they are booked through the end of the season. No way to leave a message. No response to e-mails. I have tried to book all summer with no luck. When I approached Living Social, they keep sending me form letters and take no responsibility to charging for a deal that there wasn't enough availability, even mid-day on week days, to actually provide the services. I'm guessing this is a major part their business model. All the costumer care representatives were unsympathetic and unwilling to address this issue. I received a series of form e-mails in response to my many contacts.
after dealing with these people, I feel quite scammed. Although it's not a lot of money (less than $60) it's my money, I think they just try and wear you down so you'll give up, and they try to come of something so cool. All they do is answer your email for a time
Merchants beware! Living Social does not actually enforce the exclusions or "rules" of the deal you post. For example - a 2 per person maximum on purchase of vouchers: people will buy more then 2 and Living Social accepts no responsibility as they feel they can't possibly keep track of who is buying what, they will also refund vouchers that have been redeemed and put the loss on the merchant then allow the same customer to purchase more vouchers and leave it up to merchant to refuse to accept additional vouchers. Basically you can expect Living Social to not adhere to any of the terms listed in the merchant/Living Social contract - and threaten to charge you commission on all unpurchased vouchers if you want to end your deal early for breach of contract (which you can do, regardless of what their reps tell you). Hold them accountable to the terms of the agreement and expect to babysit this absurdly unprofessional company
If there was a way not to give a star I would. I ordered 3 face brushes from Vitiagoods. I received 3 vouchers and 1 of them is invalid. I tried to contact Vitagoods to no avail. I contacted LlvingSocial within the 7 day refund window. It took LivingSocial 10 days to respond. Naturally it is out of the 7 day window of refunds. There have been multiple emails sent back and forth between LivingSocial and myself. The outcome I got ripped off.
I bought a voucher and everything was good, then I mistakenly bought a 7 piece comforter and emailed them right after to cancel, they said they couldn't find it even though I got a confirmation email. Then a day later I try again, they tell me it's too late, no refunds when the fine prints said refunds within 7 days and they cancel my voucher too. Save yourself a headache
I have had great luck and have bought great deals through livingsocial. But then I bought the voucher for two hours with a contractor. The contractor's website showed that he is offers full service remodeling. So I bought it for $69. I knew I needed to have wallpaper hung. When the time came for the work to be done, he called and said that he doesn't do wallpapering. So I asked for a refund or credit, and was told to give it away as a gift, because the fact that he couldn't do the job wasn't a good enough reason for them to refund my money. Then I posted the issue on their page. They came onto the post and asked me to message them so they could help me. That was last Thursday, and I never heard from them again, though I've written them twice more. So they basically took $69 from me and intend to keep it and give me nothing in return. I would suggest that if anyone is looking for a personal service being offered by livingsocial, they should beware.
I'm hoping people read these review before purchasing a livingsocial, I sure wish I did. I have had no issues with the gift certificates because you can click on ANY living social email you get, go to "My Vouchers" it's located at the very top right side of the page. Click on that, it will list your recent vouchers (if not, click on purchase history) then select the voucher you want to print. They are usually ready within seconds.
The major problem is when you purchase merchandise that gets shipped from the company itself, not livingsocial. I have been waiting 50 days for a hammock I purchased and never received from the company. So read the fine print, if it's merchandise that will ship from the company directly, living social can't promise you will get it. I have been waiting over 7 days to hear back from living social about this deal and they haven't been able to help me. The company Cautivadora has sent me several excuses & told me it was shipped but it never came. Their company is in NY & I am in DE so it shouldn't take more than a few days to get. Now they are ignoring all my emails & don't answer their phone.
I'm convinced this is a scam & blame livingsocial because they need to do a better job screening the companies they do business with. I trusted them & got ripped off. They were not able to help me get this resolved therefore I feel they left me hi & dry. I will not be purchasing another livingsocial & am doing my best to prevent anyone else from ending up in my same boat. I'm out over $80. The worse part was that this was a birthday gift for a big camping trip we were taking & I had to run out last minute & grab whatever I could find on the shelves. Very sad.
Livingsocial, thanks for the worse online experience I've ever had.
Purchased voucher for Stride Stand up paddleboarding, booked lesson well in advance with a friend so we could coordinate schedules/babysitters, received confirmation 3 days prior to lesson. We showed up to location early as instructed and no one was there. Finally left about 10 minutes after lesson was supposed to start and called vendor. He returned call the next day saying he had sent an email changing the location. My friend and I never received that change and that is because he typed the email address wrong. We asked him for a refund and he said okay we'd have to go through Livingsocial. We applied for refund through LivingSocial and they denied saying we were outside of the window. We called and explained that this was the vendor's fault and not ours and we shouldn't have to book another lesson again and waste more of our time. LivingSocial hasn't returned our phone calls/emails since then. Shady operation at best. Yes, they're hooking you up with deals, but beware if anything goes wrong they will NOT have your back. We're currently processing refund through our credit cards!
I paid for a LivingSocial deal up front as is required, and for MONTHS have been unable to reach the company that the deal is for, calls and messages go unanswered. LivingSocial refuses to refund, or even respond to my requests for a refund except to say that they cannot refund, so I have essentially been STOLEN from and am out the money paid. DO NOT BUY LIVING SOCIAL DEALS. There is NO backup if you cannot get the merchant to provide the service you PRE-PAID for. This is a total scam.
HORRIBLE HORRIBLE HORRIBLE!! The customer service is just awful!! I was tossed around to multiple different people between emails and phone calls and given the run around. I asked for a refund because the company I had a deal with was no longer running the route that my deal was good for because the city of Chicago would not allow it. I asked for a refund and was basically told that the company could get the route back sometime before 2017 when the paid amount of the deal expires. I said that was unlikely and that I wanted my money back and they were going to do me a "favor" by giving me $159 in deal bucks! Why would I want deal bucks that I have to spend with their company when they have such horrible service??! I reluctantly took the money but let them know I would never use their services again and I would spread how horrible the company is. I got an automated response that didn't address any of my issues and basically said we are glad we could help! When they didn't even help! A couple days later I got the same exact response but from a different customer service rep, really?
I recently went to use these deal bucks on a product that they were selling for $14 (regularly $29) and shipping not included... when I went to the product site which is where you would redeem the voucher, the product was selling on the site for $10!!! $4 less then what I was going to pay for it! What a joke! I would much rather buy directly from the consumer and save 4 dollars, not to mention give the consumer their full amount of money since living social also rips them off with the deals.
All in all do not use this awful piece of crap company that has no manners and doesn't know how to talk to and handle their customers. You think a customer service based company would know what customer service is. If anything check out groupon which I have never had any issues with especially when I needed a refund.
I have bought quit a few items from this website. And resonantly had to go to customer service for help on an item I never receive. HORRIBLE customer service. Will not be purchasing any more items from this website!!!!
I purchased a living social voucher today and when I tried to have the voucher sent to my email (after entering my credit card info) there was a glitch in their system and it didn't work. I called the customer service and followed their instructions which were to start over with the transaction. However when I got back to the cart the deal was gone. I called customer service again and nobody could help me and both the customer service rep and the manager were very rude. Overall, I wouldn't use this site unless you want to give out your credit card number and get nothing in return.
Customer service team does not protect consumers' interest. Once you bought the vouchers, regardless of the misrepresentation of the information, or terms not included in the fine print, you are left alone to deal with the possible scam that Living Social has led you into.
As a customer on Living Social, your right is not being protected, nor being honoured.
I have purchased a two-hour moving service voucher from living social. When I called the merchant, the merchant said, they have told Living Social plenty of times, their condition on the service is a minimum of 4 hours of booking. and Living Social didn't put that in the fine print, and didn't even put down the hourly rate after 2 hours for them.
They refused to honoured the voucher and asked me to go to Living Social for refund.
Living Social's excuse? We have already paid the merchant. you cannot have your money back. The merchant is tossing me to Living Social, and Living Social is tossing me back to the merchant.
If it is a problem between Living Social and the merchant, shouldn't we, as customers, not get stuck in the middle with a $#*!ty deal?
If the deal wasn't honoured by the merchant, shouldn't Living Social refund all the money to the customers who already purchased the voucher, and discontinue their business with the merchant?
HORRIBLE customer service. The deals expire within months, and even if you realize you can't use the deal before the expiration, you can't get a refund or credit for any reason after 7 days. Groupon has a much better customer service interface. I will never buy another deal from Living Social again.
Couldn't give it 0 stars.
When someone takes your money and gives you nothing in return, that's called theft. I looked up con game in the dictionary and found a picture of the Living Social website.
My wife and I are both handicapped and live on a fixed social security income. We purchased a voucher for a cleaning service. After a week of calling the cleaning service to make an appointment with no response, they finally answered and made an appointment. Lo and behold, the day of the appointment no one showed up. We called the service and again after several days finally got through. We were told that the maid they sent was in an accident the night before and was in the hospital. We asked if they didn't have back up maids. We were told that they had just trained a new group of maids so we rescheduled a new appointment. An hour before the appointment was to occur, we received an email that they were understaffed and couldn't make the appointment but would be glad to reschedule. We rescheduled. Again the day of the appointment came and another no show with no explanation. By now, over 6 months had passed since we purchased the voucher. We notified Living Social by email that we were having no satisfaction with this voucher. We were told in a return email that we should take it up with the vendor. We emailed them back that our agreement was not with the vendor but with Living Social who had charged our credit card and we would like a refund. We received an email back refusing the refund on the grounds that the refund policy only covered 7 days from purchase. We couldn't even contact the vendor for over 7 days to even know if we were satisfied or not.
This company has no qualms about conning money from elderly people who have to scrape by to live. What a bunch of con artists!
Horrible company. I bought a deal from them (house cleaning) and the company never showed and never contacted me. I tried contacting them for weeks...no response. So I called LivingSocial, I was told I would get a refund. Now they refuse to give me a refund and tell me the other company will work with me...yet they still will not respond to any of my messages. LivingSocial tries to take money with taking any responsibility. I will continue to go with the many other services similar to LivingSocial that actually care about their customers.
Never do business with them, they have no valuable customer service. They do not care if the company honors the voucher in a timely manner. First time customer with them, I bought a deal with Access 2 Drive and was lied to and given the run around, and they did not have time slots before my driving test. Living social refuse to offer a refund, and says I should gift my voucher to someone else. NO! I want my money back, this is a service that I did not receive and cannot receive in a timely manner. So what's the problem? They are THIEVES!
RUN AWAY! Run as fast as you can from this scam service. They will sell you services from shoddy vendors that do not even bother to respond to your request for services until after the refund period (7 whole days) has expired. Living Social does not want to refund your cash after 7 days, they want to give you Deal Bucks for more worthless deals. In hindsight, the negative feedback for Living Social is overwhelming, with 90% or more at one-star. They even have hundreds of BBB complaints on file. Take your money elsewhere if you want to get any value for it.
If I could give this mother loving site a NEGATIVE number, I would! What a crock! I ordered me and my husband RayBans as a surprise...but surprise was on me when they never showed AND never received any confirmation. I called mysunglasshub.com about a bazillion times and no call back. SAVE YOUR TIME/MONEY/EFFORT and SHOP ELSEWHERE. No "deal" to be found here whatsoever!
I could not be more upset with LivingSocial.
My boyfriend and I both purchased the voucher for Ray-Ban Wayfarers for $90 a pop. After redeeming the code on some website called "MySunglassHub.com", we were supposed to receive our tracking number for our sunglasses. We didn't receive squat. No tracking numbers, no sunglasses... Nothing. I tried calling MySunglassHub's hotline, but it wasn't even a working number! Such scammers. I found out MySunglassHub had only created their website one month prior to being featured on LivingSocial. LivingSocial did a poor job of researching who they were doing business with. It was false advertisement and they are just as much scammers as MySunglassHub. LivingSocial was quick to refund me, but I will NOT be making anymore purchases with them and advise others to do the same.
I bought a voucher for Melt It in Pasadena. Two weeks later I got an email from Living Social. How did I like it. I hadn't been there or used it. They told me to work it out with Melt It. Melt It said too bad. Living Social never got back to me with a solution. It's like donating money to them. Be careful. I'm out the money!!!
Worst company EVER. We purchased a Living Social for Borgata (who does NOT have any rooms available) - Advised Living Social that there were no rooms and they still did not give a refund.
What a load of crap! The merchant that they dealt with did not have a room available and now this is my problem.
Do NOT use them for anything - shady company!!