I've never had an issue where I had to call customer service so that could be another story...but overall...I'm happy. (in 307 reviews)
▼ Sort by: recent
I ordered a computer notepad at £149 which is not so cheap.
But they used Yodel to deliver it and Yodel staff have stolen it and shown it as delivered.
Everyone knows that Yodel are the worst delivery company and certainly the last to use for high value parcels!
Look on Youtube for Yodel employees leaving parcels on doorsteps and throwing them over walls!
Be aware that Barclaycard will not cover these losses as you pay Living Social and not the firm that supplies the product!
EDIT I contacted Living Social and they arranged with the suppliers to send me another by Royal Mail which of course arrived safely.
So I was sorted out but still sad that Yodel are so untrustworthy! Look on Youtube for videos of them throwing parcels over walls and leaving valuable goods on the doorstep.
To be up front, I have never ordered any products, ONLY VOUCHERS from reputable retailers such as Amazon, Dominos, and Davids Cookies. I have never had any issues with utilizing the vouchers and received the voucher codes as promised. A great way to save money (usually 40%-50%). Before buying a voucher, make sure you visit the retailer website to check out shipping costs.
I bought a vegetable spiraller, which turned out to be twice as expensive, because postage was not quoted on the original ad. You bought a redeemable coupon for which the link did not work. We tried so many times to contact Living Social without success. Finally they agreed that the link did not work! Over 3 months later our product arrived from a third party in China, cracked and with blades that had dislodged from the product. It was totally unusable - and guess what - we have no way to contact them in Australia. A toal waste of money, and moreso, our valuable time trying to get something we expect in Australia - CUSTOMER SERVICE!
Tip for consumers: Check who you are dealing with and beware of reedeemable coupons that you pay up front for - there are hidden trapsAsk ToniStuart about LivingSocial
It's great! And maybe if Groupon didn't exist.... Living Social might be the cream of the crop and get that 5th star.
The site has a variety of deals, is always reliable, and has a decent interface.
Unfortunately, I don't think it has the variety of options, goods, or services that Groupon does. I find that I'm less likely to actually use some of my LivingSocial deals. LS also hasn't been great about communicating issues with redemption.
I don't like the voucher concept much. I prefer to deal with vendors directly but occasionally my wife will find a deal that even I think is pretty good. It probably helps the supplier of the goods get marketing awareness but then they stuff it up by not giving voucher holders the same benefits as their direct customers.
without a doubt - the best customer service for any on line or major site! and they all sound state-side too! Wonderful service, knowledgeable, able to resolve issue first time with NO hassle. An absolute pleasure to do business with - highly recommended!
On the website I clicked on three offers in which I was interested and, although I didn't input the delivery details as I decided that I wouldn't continue with my order, I was anyway charged for these item! I noticed this only by chance when I checked my credit card statement, so, knowing that I've done this before, I checked my account details and discovered that I'd done it twice in the summer of 2014. I rang the company to see if I could get a refund for items not received I was told "No", but was able to cancel this month's transactions. It was pointed out to me that two companies were involved and I replied that this wasn't where my issue lay, but in the fact that nowhere did I see information that informed me that if I clicked on an order that I would be charged, whether I want the item or not. Other websites allow you to review your order before finally placing it. However, if this disreputable company used this system they wouldn't be able to fraudently benefit from unsuspecting people like me who don't always check their bank statements in time for a refund!!
Tip for consumers: Stay awayAsk C about LivingSocial
I have informed living social that they have a will writing business in the south, advertising that is also operating as a financial advisor. He has lost a lot of money for a lot of people, but they ignore me when I emailed and told them and also I have seen one of their sales ladies face to face and she assured me something would be done, they completely ignored me they still keep him on there so please be aware as anyone can advertise with them even crooks that are there to steal your money
LivingSocial has the best customer service of all the online deal places. After a small fiasco with a salon, LivingSocial helped me get my money back, and treated me with kindness and respect. Research the company before buying the deals, but overall they care about their customers.
These are very poorly made and a very rough finish on them . Ordered a set and paid postage to the Supplier separately . Items arrived with broken screws , and when put together so poor that if you had hot fat or water , handle would not hold any weight . I have been told I need to send them back to Supplier and pay postage again . Contract is with Living Deals but they pass the onus onto me the Customer to sort it out . I will not use this site again .
Tip for consumers: Do not use this site , only if you want a headache . They need to look after their Customers totally .Ask Mary about LivingSocial
I've been a loyal customer for years. The other day I went to book a hotel for Las Vegas and the next day it was cancelled for some reason. Called Livingsocial, they said it was a problem with my card. So I used a different card and tried again, same thing happened. I called again, got someone else who asked me to try buying it (AGAIN). She said it went through but I received no confirmation for it. She insisted that it went through, but as soon as I got of the phone with her, I got an email that it was cancelled. I called back, spoke with a supervisor who said it's a problem with the hotel. That's all he could tell me. Couldn't give me a direct number to call him back. He said he would try to figure it out and promised to call me back by 4pm the next day. I didn't really want to wait but I figured he was putting effort into it so I'd give it once last try. Of course, he didn't call me back. So now I'm stuck with no hotel 2 weeks away from the trip and $200 worth of livingsocial "deal bucks" that I never intend on using. The worst service I've ever had in my life. Hello Groupon!
The worst customer service i ever experienced, they will never reply to your emails or any other querry. Just forget about this company and move on to other one.
I have used Living Social for years. I trust their choice of merchants (with the exception of jaoyeh.co.uk-reviewed separately). Their customer service is excellent and their variety of products with exceptional discounts is an excellent website. Recommend a subscription to get your daily or weekly emails with discounted offers. 5* all the way...
I have had all positive experiences using LivingSocial. I would highly recommend it to anyone who likes to get great value for their consumer dollars.
I bought an all inclusive vacation package to Cozumel. Even though we had a ball, the quality of the resort was disappointing. It looked like a 5 star on their site and was actually a clean 2 star. I don't trust their quality anymore.
Awful service bought 2 vouchers for treatments in a clinic had to wait 2months on appointment the voucher expired a week after the only appointment that was offered asked for refund but was declined. I was told living social were known for this wish I had of listened, will never buy from this company again
I called Living Social this morning, to review an order with customer service. I spoke with Aaron in the customer service dept. He provided me with outstanding customer service. He was well spoken, had an excellent Knowledge of products and vendors. He also had great voice inflection and tone during the conversation. It made for a very pleasant call. My calls are always handled promptly and any issues are always resolved. Today, Aaron took excellent care of me. I am a very happy Living Social customer and am happy to recommend them on a regular basis.
I received an item from a company that was different than I thought it would be. I did not read the measurements on the item and so the error was on my part. I wanted to return it. Living Social said to "go ahead and keep the item" and they refunded my money. I was asked if I wanted the money refunded to my credit card or my Living Social account. I opted for my account to be refunded. This was taken care of within 5 minutes.
My opinion, as an experienced customer service representative, who has worked in a wide-range of scenarios with customers, is that customers are willing to provide negative feedbacK, as is their responsibity and right. However, on the flipside, leaving positive feedback doesn't take place as often. As a customer, I expect excellent quality of product and customer service. I receive both from Living Social!
Disappointed with refund policy
I purchased a phone holder and had to pay postage direct to aven Republic
The item was broken so living social did refund the cost of product but the supplier did not refund cost of postage, so I paid postage to receive faulty goods and contacting living social is ajoke
Tip for consumers: Be aware you may not get postage refunded if you receive faulty goods.Ask Paula about LivingSocial
Bought a service deal and made an appointment. The company never showed up and then their website stopped working (so it seems they were out of business). LivingSocial took over a week to issue a refund and I had to make multiple calls to them. The problem is that the certificate was marked as redeemed. Living Social allows merchants to mark certificates as redeemed when an appointment is made not when the service is actually performed.
Tip for consumers: Do not buy service dealsAsk rajesh about LivingSocial
don't use it a lot but when I have , never had an issue or problem!
Great and cheap deals that I really like and coupons are a great value.
Living Social is good for buying vouchers or gift certificates to local restaurants and services, but don't bother buying products from them. They could never show up and all they say is sorry! Here is your refund.
Tip for consumers: Don't bother ordering products from them.Ask Courtney about LivingSocial
Living Social is good for buying vouchers or gift certificates to local restaurants and services, but there is no point in buying products from them, as you can buy them cheaper on eBay or Amazon.
Can you give negative stars
You will not believe this but I had a deal with them for a meal and then it turned out to be my wife and I were to share over the carcase of a meal 3 oysters and half a lobster with some salad - I can see myself salivating whilst I am offering her the lobster tail. I discovered the scam only by accident as they sold the same deal again but this time they took care to say that 2 people will share - they managed to obfuscate it the first time and think they are very clever
This is the best bit - After uncovered the scam, the customer service rep offered to refund my purchase but I asked for him to honour the deal by calling the restaurant - to be fair at this point I didn't know I had genuinely been oversold and under delivered but did not fancy having my wife dress up and then have an almighty row about payment with the restaurant.
To paraphrase his words "What more can I do - I have offered you a refund". I said honour the deal and he said it was beyond his authority and needed to talk to his manager to which my response was - okay escalate it as I have taken the day off to get to London on time and want my full meal
No manager called me so I called again and he was a choice person - totally polite given I was losing my cool at being cheated. Apparently the notes stated no refund had been offered which is an outright lie of course. He refused to play the transcript
such a palaver for a few pounds
my advise NEVER BUY as it is always a scam
Tip for consumers: give them a wide berth. To be fair they will not exist in the near future as the business model is flawed and that will be the best resultAsk Rakesh about LivingSocial
3 Questions & Answers
This will make me discontinue my online shopping habit with a MUCH LESS quality company such as Groupon. Groupon DOES stand by their products and services, always have.
I would recommend this company for its"deals" but issues come up left and right. I've tried for almost THREE YEARS to get a refund on a voucher I purchased with a price tag of $100. No response after 9 emails and endless messages left on their "voicemail", which must not exist.
I do not recommend this site to anyone I know. They have no idea how far my reach is. I've given them too many opportunities to remedy the situation, to zero response.
Kiss your cash goodbye if you have ANY issue with a deal (and do not have the abi,it's to call during their select hours of customer "service". Ridic!
Save your money and ship at Groupon, if you want a guarantee on all.
Hope this saves someone from the grief (and time) I've spent trying to get my money back.
Last tip: use a credit card! A debit card won't provide the protection you may need. Tip to the wise.
13 Coupons for LivingSocial
Related Articles and Tips
Have you ever wondered how daily deals sites worked? Hailed as a great success this new, niche retail market is helping people...
Why wouldn't you want to stretch your buck while shopping for your favorite brands online? Shopping on a traditional...
Long gone are the days when travel required sitting down with your local travel agent months before your trip. Today, simply...