I've never had an issue where I had to call customer service so that could be another story...but overall...I'm happy. (in 307 reviews)
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Have ordered a few times, once the business was out of business and it took several weeks to get a refund. Then restaurant . Com was a scam and the refunded the money again after a couple weeks. Just seems like the don't have the bus worked out our are taking less than reputable companies.
Living Social has no customer care service and if you don't comply 100% with their inflexible rules they have no problem telling you off. I received an £80 gift voucher for afternoon tea at a prestigious London Hotel. I misplaced the gift voucher and once I found it, it had expired. I explained this to Sarah at Livingsocial who could not have been more uncaring and unhelpful. She was quick to point out in her dictatorial way that 'it is no one else's responsibility but your own!' Sarah was apparently very comfortable with the knowledge that they happily took £80 from my friend without delivering any service for the money. They could very easily extend the voucher for one day in order to ensure that I can spend the voucher but simply refused to this and very interestingly pointed out that they have no facility to do this. In other words, they make their profit from an unrelenting policy of not helping their clients whose gift vouchers expire regardless if it is one day or one year. Furthermore, Sarah told me in her abrasive way, that I was not her client and therefore not entitled to any further explanation. This is certainly an interesting way of looking at clients. To me Livingsocial has three clients:
1. The person who pays them for their gift voucher - they have every expectation that this will be delivered
2. The person who receives the gift voucher and the service their friend has paid for - In this instance, this is me but Sarah didn't seem to understand this
3. The hotel who will be providing the end service and in this case The London Marriott Hotel in Park Lane.
What is clear from my conversation with Sarah, is that not one of these 3 clients are important to Livingsocial.
Good luck Livingsocial in establishing a client friendly and ethical company. With a policy that clearly doesn't treat customers fairly and customer service staff like Sarah, you certainty need all the help you can get!
I find LivingSocial as a hit-and-miss site; most of the time nothing there interests me.
However when something does the deal is usually incredible! Not only is it a great price but it works smoothly and successfully! I have got vouchers/ orders through them (/ third party) a few times and I have not yet been dissatisfied with the product or service.
I've gotten some good deals on salon treatments and yoga but that's about it. I remember the good 'ol days when there were some trips I wanted to book but I never got a chance to. Hope I can catch one of those again. Overall, I check Living Social just in case there's something I might like, but I don't expect to be wow'ed
I bought driving lessons for my son at Christmas. When he went to use them, the local driving school they were for did not exist! Nearest one about 4 hours drive away. Tried for refund by email, but they just said to phone. UK to USA phone call would have cost more than the price of the voucher. Do not touch this lot ever. Only wish I could give 0 stars here.
I bought a voucher for a haircut and highlights with expiry date of 6.05.15.I phoned hairdressers on 1.05 and booked for 6.05 with the voucher. When I arrived, the voucher was not accepted electronically. Somebody else with the same problems phoned and received refund from LS. When I phoned they refused refund. Customer services were as rule and unprofessional as they could possibly be. They refused to give me another phone number, e-mail address or post address, so there was no way for me to write a complaint or challenge their decision. When I said that I wanted to talk to the manager they put me on hold and never came back (paid phone calls). I bought many vouchers from LS over last about 5 years and never expected that I would be treated in such rude and disrespectful manner!
I reviewed the email regarding trip to China and no where was it stated that the cost is in US Dollars. I purchased the deal costing $2980.00 USD. My visa was charged $3529, realizing that the deal is in US dollars, I cancelled the deal and my visa was refunded $3258.00 I spoke to Living Social and they said they are a US company so all prices are in US dollars unless otherwise stated. This information is nowhere on there website or in the detailed fine print but still I am out $271.00 and Living Social is suggesting that I should go to my bank and have them refund me the difference. If you are a NON US consumer please be very careful when purchasing through living Social as you can get hosed out of your funds
I tried this site, twice, yes I know, the first time I got a voucher, I did nto read the fine print and pretty much lost out on my money. The second time, I made sure to read the restrictions AND follow them, but vendor didnt honor the voucher, and the living social site wouldnt refund the cost of the voucher. If you have money to burn, this is for you, if you work hard for you money like everyone else, run, run away now.
You need to read all fine print before you say you will participate in the offer, as there is often some type of catch that is not to your liking. In November I ordered a shower speaker for my daughter for $16 for Christmas. I did this on my iphone while I was on the go. Then I forgot about and when I realized I never got it I thought I must not have completed the order properly on my iphone (like never hitting submit, or send when you are moving about). Come to find out I did pay for it but it was a voucher deal apparently. You get a voucher and you have a certain amount of time to redeem your item (60 days here) and if you don't that seems to be that...in Help when I click on get a refund, it brings me to vouchers, which just tells me I'm expired. So personal. They can email me their marketing materials constantly but no reminders or vouchers via email. Yes, I made an error in reading the details instead doing it on the fly. But bottom line, I paid for something, I should have the something.
I purchased some Ballet Flats on Ebay from them before reading the very bad reviews. I chose the patent black ones from the four choices. I did not receive patent..I received reg black. I wrote them and I was told that I did choose reg...I told the woman or man that I chose patent and my invoice says so and that I would take a pic of what I order. I was ignored after this. Also she asked me to send a pic of the flats which I did. Still no response. Wow! Buyer Beware. I'm very lucky as I used my Living Social Visa to purchase. After I explained to Living Social that I did not get what I purchased...MY credit card company reimbursed me...NOT them!!
I bought a few things from these guys. Just make sure you use them. Definitely appauled that Groupon has a better ranking then them. I've heard more complaints about Groupon then Living Social. Anyway, just use it right away. I prefer going to sites that offer a coupons for free that are exactly like the deals from living social. I'm not too much on the bandwagon for living socials, but I don't dislike them. Just be careful cause you never when you're going to get screw up the... ya know.
I orders a voucher from this company... Following instructions for my order... its was a personalised hand stand from PRINT MY PHOTO. I allow the delivery time of ten days... order hasn't arrived try to resolve this with the company myself with no joy now over a month later.. still not product... still not refund. DO NOT TRUST THE COMPANIES THEY REPRESENT
Just terrible customer service. They will repeatedly cut and paste generic responses to any emails. Good luck ever getting in touch on the phone.
They will not accept returns, no matter what the reason. Product arrived damaged or didn't arrive at all? Tough luck, you paid for it.
Bought and paid over $100 for 2 items. Received an invalid tracking number. The so called free customer number is toll free only for USA. The so called Sydney number is actually diverted to USA. Waited over 1 week for a reply when they assured it will take 5 days. Utter B.$#*!! Customer service have no idea where the product is actually shipped from. They have to email their logistics who have to email suppliers who in turn have to contact Aust post to get answer. I already spoke to Austpost who confirmed number is invalid but LivingSocial is adamant number is right. Spoke to customer service 3 times already. Product was ordered & paid for almost 6 weeks ago. Will never ever order from them again! Have just wasted over $100! They assured I can request refund but when ask again was told No.
I've used LivingSocial occasionally over about three years. Things have gone smoothly on about three occasions - the rest of the time there has always been some problem or other.
Firstly, the website is very unstable. Often, when you click on an interesting deal and then click through to "buy", the panel that is supposed to give you the discount code simply fails to appear - the text tells you to click on the code, but neither the panel nor the code is there. Sometimes I've just given up,but sometimes the deal has been so interesting that I've persisted, going back to the ad and clicking through to the 'buy' page time and time again. After many tries, the code at last appears and allows you to proceed to the purchase page. No, my computer is NOT faulty (as one LS customer service agent declared) - it works perfectly on all other online purchase sites.
Secondly, on two previous occasions the merchant has not recognised the LivingSocial deal and has charged me his full retail price on my credit card. On one occasion LivingSocial arranged for a refund, on another they said the problem was between me and the merchant and Living Social could not help me. My credit card company got me a refund, saying that they had a long history of problems with that merchant and were no longer accepting his business. So why was LS doing business with the merchant?
In spite of this poor history I recently made one last try, because the offered deal was so good. It was a deal for a TOTAL WHITE teeth whitening kit, normally about £80 - £90, for £16 plus £4.95 postage.. Again, it took me several tries to bring up the LS site page with a discount code panel, but eventually it appeared. The next day I received an emailed invoice from the merchant for the postage which was immediately deducted from my credit card account. I received the product OK, a couple of days later, but two weeks later £79.95 was deducted from my credit card account. I immediately emailed LivingSocial who emailed a reply saying they didn't accept emailed complaints and that I must phone their customer service - difficult for me because my vocal cords are paralysed (as I had said in my email to them).
I phoned as requested and was told by a very snotty (female) "customer service (!)" agent that it was not their problem and I had to call the merchant. I phoned TOTALWHITE who said that they had no knowledge of any such discount offer and my order had been treated as a normal transaction at their usual price and terms.. I phoned LivingSocial again, this time to find a much more sympathetic (male) agent who took all my details and promised to investigate the problem, to sort it out. and to email me back. Guess what? Nothing further.
I've given up, life is too short to spend hours on the phone or at the keyboard sorting out these problems - which,of course, is what these soulless internet scam artists count on. But I'm putting LivingSocial on my blocked address list and telling as many people as I can - DON'T HAVE ANYTHING TO DO WITH THIS (DIS)ORGANISATION. Like the man said "If it seems too good to be true, it is." Don't buy, don't get caught.
I like LivingSocial but Groupon lets me keep what I paid for the dinner to use later if the discount date has passed. With Living Social, you get nothing.
When you try to redeem your Living Social voucher for the Hello Fresh food box, they trick you into an expensive subscription, keep delivering $69 food boxes and bill your credit card.. Living Social does not disclose this on the voucher.Living Social will not help you because they say their guarantee does not apply to vendors.
Tip for consumers: My daughter used a gift voucher and was billed more than $400 on her credit card before she realized she was being scammed.Ask Lois about LivingSocial
Be careful I purchased the Paintball Deal and got ripped off big time. The ad says save 88% which isn't true. It said equipment included all I had to buy was the paintballs. When I got to Mad Dogz after making a reservation for my son's birthday. They said the vouchers were only good for 500 paintballs And that's it. When the site clearly says that all equipment included for 6 people. They charged me 23.00 a person for equipment rental. Came out to 138.00 plus the 30.00 I spent on living social. Not happy at all. Called living social same day and still no return call. Be careful of Mad Dogz Paintball in Waxahachie,Texas.
I had vouchers, but couldn't book a day for service due to ignorance of the service... and living social didn't reply on my request right away (when I could ask to return money), then replied advising to contact more, but the person, answering me once after living Social contacted him, disappeared... and when I contacted Living Social again, they said "too late - the voucher expired". Another deal - they didn't mention important details about age limitation, so that voucher also was "lost money"... Also when I want to see deals in my area, they include deals 100+ km away...
I ordered a computer notepad at £149 which is not so cheap.
But they used Yodel to deliver it and Yodel staff have stolen it and shown it as delivered.
Everyone knows that Yodel are the worst delivery company and certainly the last to use for high value parcels!
Look on Youtube for Yodel employees leaving parcels on doorsteps and throwing them over walls!
Be aware that Barclaycard will not cover these losses as you pay Living Social and not the firm that supplies the product!
To be up front, I have never ordered any products, ONLY VOUCHERS from reputable retailers such as Amazon, Dominos, and Davids Cookies. I have never had any issues with utilizing the vouchers and received the voucher codes as promised. A great way to save money (usually 40%-50%). Before buying a voucher, make sure you visit the retailer website to check out shipping costs.
I bought a vegetable spiraller, which turned out to be twice as expensive, because postage was not quoted on the original ad. You bought a redeemable coupon for which the link did not work. We tried so many times to contact Living Social without success. Finally they agreed that the link did not work! Over 3 months later our product arrived from a third party in China, cracked and with blades that had dislodged from the product. It was totally unusable - and guess what - we have no way to contact them in Australia. A toal waste of money, and moreso, our valuable time trying to get something we expect in Australia - CUSTOMER SERVICE!
Tip for consumers: Check who you are dealing with and beware of reedeemable coupons that you pay up front for - there are hidden trapsAsk ToniStuart about LivingSocial
It's great! And maybe if Groupon didn't exist.... Living Social might be the cream of the crop and get that 5th star.
The site has a variety of deals, is always reliable, and has a decent interface.
Unfortunately, I don't think it has the variety of options, goods, or services that Groupon does. I find that I'm less likely to actually use some of my LivingSocial deals. LS also hasn't been great about communicating issues with redemption.
I don't like the voucher concept much. I prefer to deal with vendors directly but occasionally my wife will find a deal that even I think is pretty good. It probably helps the supplier of the goods get marketing awareness but then they stuff it up by not giving voucher holders the same benefits as their direct customers.
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