I have been calling all day & the phone rings off the hook.
608 Reviews for LivingSocial
I bought an Amazon gift card and it was easy to use and a great discount.
If you are a business owner, be prepared to experience a loss per customer.
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I purchased vouchers for carpet cleaning from Majestic cleaners. I immediately attempted to contact the merchants and received a response a month later. They will not clean my carpets unless I purchase other services which are quite expensive. Living social refuses to refund me my money, hence I am now almost £60.00 out of pocket. Avoid purchasing any majestic cleaners deals and living social deals at all costs. If you make a mistake or the merchant does not deliver, you will not get your money back.
Ive been a living social customer since September 2011 and bought at least 10 deals. I recently needed to ask for a refund for the San Diego Zoo Safari tickets that I bought since we moved further away from San Diego. Ive sent living social numerous emails and all I received were generic emails and they will give a refund nor give deal bucks. I was very disappoointed. Living social has a very bad customer service. I hope people stop buying from them since they dont care about their customers. I will insubscribe from their emails and delete their app from my phone. Stay away from livingsocial.com
HORRIBLE - AVOID AT ALL COSTS!!
Obviously PAID for item (dress watch) and it's never arrived!! Over 4 months of attempting to contact these dogdy people with nothing more than a fob story email every now and then. Customer service is NON existent and they refuse to refund me my money saying "they can't do that" so have "resent" the item. Yeh right!!
DONT GO NEAR THEM!!
I bought a coupon for shari's berries which I loved prior to this experience as well. I spoke with sharii's berries at length explaining how living social took my money and turned it into what they call "deal bucks" and each segment of time, possibly weekly they deduct $1.oo from your account..so they do essentially steal your money.. I laugh they only got $12.00 and I believe in Karma... and really thought that Shari's Berries would be smart seeing that I am a customer would honor the cash I paid in the least.. I was off by one day, thought it expired the last day of the month and it expired the day prior! So shari's berries also denied any real help to me... I told them I never would've ever got involved except they have always been so reputable, etc They took no responsibility. In my opinion, as another reviewer said, the merchants are losing customers over this one! I have not ordered from living social, don't even look at what they offer, have deleted them from my computer and I have not ordered from shari's berries again either to date... I don't imagine I ever would, I feel I was not treated well by either of them. They are real beauties in this scam.... PLEASE KEEP YOUR MONEY! I cannot honestly recommend getting involved on any level with this business.
Merchants, RUN from this site. Do NOT run a deal with them. They are horrible to deal with, and it's all around just a nightmare. We are utterly horrified with how theyve treated our deal, and their complete lack of communication (takes at least 3 emails to get a reply), and when they do finally address our concerns it's a complete brush off. Very very disappointing. Groupon and Wagjag treat their merchants much, much better.
Scam..I can’t believe they can blatantly steal money.
I bought a month gym membership from them, which expired in 6 months, when I went to call to make an appointment no one from the gym ever answered the phone or returned my phone calls. So I asked Livingsocial for a refund and they refused saying if I wanted a refund I had to ask within a week of buying the deal (which makes no sense since I had 6 months to use it), and that the gym responds to them so they are still in business.
Wow great customer service Livingsocial…
A Nightmare experience - Endlessly frustrating simply "awful company" to deal with - Reguires endless forms to be filled out -Suddenly my bill for 20 Euro for a shower speaker suddenly became 207 Euro . After frantic calls to my credit card company - I managed to reduce it to the correct amount -then I was charged separately for postage incurring double credit card fees -The system is designed to frustrate and create anxiety for the unfortunate consumer - Why is this rip off allowed to continue with the support of the Credit Card Companys and Pay Pal who have a DUTY OF CARE to protect us "consumers" -Shame on you all .
I have ever bought a voucher for horse riding from LivingSocial representative, $99 for 4 half days activity. They confirmed the deal by sending email to me and charged my money. But when I called them after one week for exact date for activities. i was shocken by their explaining that they had never such activity for that voucher at all. Then I asked why they still sold the voucher now that impossible to provide any activity. The supervisor of LivingSocial told me that it usually happened in this company. I then asked refund money. They refused my request and told me that they only refund money to within one week, otherwise they will transfer the money to into an livingsocial account they set up without my agreement. I argued that I had no intention to cancel the deal, this is your problem without activity for the voucher and didn't inform me within one week after I brought it. They assertively put my money to one livingsocial account. I then further asked them to refund my money back first and close the account. They just simply closed my account and blatantly ate my money. I asked them why you closed the account but not refund me money? They said they closed my account according to my request. Oh, my GOD, how ridiculous was what they did for me!!! How possible my money just walked around within LivingSocial companys and disappeared just like a ghost?!!!!!
Honestly do NOT bother buying any vouchers off LivingSocial!!! Even if it looks like a good deal wait for it to come up on a decent website like Groupon or for you Kiwis Grabone. I do not usually write reviews but I am absolutely SHOCKED about the customer service I received!!! I could go into detail about my dealings with this company but that would make too long of a review. Let’s just say they will not refund you even though you should get one… they care more about the merchants but us as customers are the reason they are ALL in business!!!!!
Here’s a little run… I purchased two boxing vouchers which mentioned in the fine print and on top of the voucher that customers were entitled to 30 days of classes from their first visit however, Shane Cameron Fitness would not honour this because they said LivingSocial got it wrong but LivingSocial would not refund me. All I got was passed around and sent generic emails with the MOST bull$#*! excuses. Now I found this review page and wish I had read it ages ago! I have not understanding of why a company like this could still be in business!!!!!!!!!!!!
Living Social Ripped Me Off ! Took my money for a " Service " . The contractor refused to perform the service and Living Social refused to return my money. Living Social is a scam. Do NOT use them. Be Warned , Steer Clear.
Livingsocial.com is one of the worst ways to discover a new business I am finding based on a few experiences. The businesses you get a coupon for always hate on the customers when they use the deal that they offered. However, it should be the businesses time to show off what a great business they are, but instead fail miserably by hating on customers using coupons that they themselves offer up. If you don't like customers using them, don't offer them. Poor experiences with the businesses makes you not want to go back.
Also, they have fine print that is very misleading and conflicting. In one area it says that the "Paid Value Does Not Expire", however, they say in the Fine Print it says " voucher subject to forfeiture".
Just terrible customer service. They will repeatedly cut and paste generic responses to any emails. Good luck ever getting in touch on the phone.
They will not accept returns, no matter what the reason. Product arrived damaged or didn't arrive at all? Tough luck, you paid for it.
Don't want to know once you've bought. My purchase was faulty and didn't work. Emailed LS. Told me to get in touch with merchant. Emailed merchant. Nothing. Emailed LS, said give them longer! Been over a week and nothing. Emailed LS again they said if nothing by 12th Nov get back in touch. Emailed LS on 12th still waiting for reply. Not going to hold my breath. Don't bother. No such problem with Wowcher, Groupon etc. STAY CLEAR!
i am not sure why so many people complaining me personally i love livingsoical.com i always find great deals and prices last weekends i found some great prices for Broadway show %50 off regular price.
Nov 13, 2013. Livingsocial.com has been offline for over 13 hours!!!! Cannot access voucher I have already PURCHASED !!!! The site says "momentary" back online "soon" . I called their customer service as I am scheduled to use a voucher for my kid TODAY., I am told even they cannot access my account due to website being down. She said they've online "soon". That was 5 hours ago!
Sounds like a security breach. Probably stolen credit card #'s and addresses.....
Two of their venders did not honor the vouchers as advertised. One played phone tag with me for weeks and didn't return emails. After months of this LS finally refunded my money. This was after I contacted the BBB and also told LS I was closing my account. The other didn't honor the "paid voucher amount." When I emailed LS about this latter one they contacted the business who agreed to honor the next time I came in. Why exactly would I go back and spend more money at a restaurant that was supposed to have honored the paid voucher amount. I too would give LS a rating of 0 stars if there were one to give. The only reason I haven't closed the account already is I had some vouchers to spend.
It's ok if all goes well. However as soon as a merchant doesn't honor the deal they don't want to know and are very unhelpful.
It's difficult to claim money back as living social says to get it off the merchant and the merchant says to get it from Living social.
I've just lost £80 on a course that I bought that was later cancelled.
Overall I have had success with coupons/discounts purchased through Living Social. However, I did just have one that was very disappointing. I purchased a coupon for a three course dinner at a pricey restaurant in the Kensington Area of Calgary. The restaurant website indicates that they are open on Saturdays which they are not - only during summer when the patio is open. When I contacted Living Social all they said was that I could gift the coupon to someone else. When I contacted the restaurant they didn't really care - just indicated that they would honour the value of the coupon. Essentially it means I would be dining alone because of their prices. Disappointing responses from both Living Social and the restaurant.
I have been buying deals from Living Social since they first came out. I have had very few problems with businesses honoring the deals, and if I do, Living Social has given me a refund or Living Social deal bucks to use on a future purchase. All purchases of goods from businesses have also carried Living Social's backing. I have been able to return items that did not meet up to the quality standards I expected. Because of Living Socials deals I have been able to try things I never would have in any other situation. Hang gliding was the most exciting deal I bought, along with my 80 year old mother and two of my sisters, because of the great bargain we got. It is important that anyone buying a voucher read the fine print. You need to be aware of any rules that apply to the deal you are purchasing. I recommend Living Social wholeheartedly!
I was given a Living Social coupon as a gift. I tried to use it 2 weeks before its expiration date and the shop wouldn't honor it because they had no more open appointments. Living Social was impossible to get help from. I had 4 long phone calls, after getting disconnected from the first. Each person on the phone gave me different information on how to resolve the issue of getting credit for my gift. I wound up having to contact the gift-giver 3 times, following the advice I'd gotten from Living Social. It was frustrating, disconcerting, and disappointing. I have unsubscribed and recommend you do the same!
They have lots of problems.
1. They charged me twice with some error message. They will not refund after 7 days even though it is their error. There is no confirmation button or page to review or check what you buy what so ever.
2. They don't have review about product. Be careful! They don't care to sell scam product.
I bought something cost around $60 and it said original price is $300. But actual market price is $60 not $300. They lie about original price. It is complaining about vendor. but LivingSocial need to be responsible if vendors have issue.
Horrible experience, dishonest merchants, City Girl Handyman voucher was purchased they lied about coming out or calling and living social refused to refund.
I bought dance coupon from LivingSocial but the dance studio didn't honor it.
When I contacted LivingSocial, they refused to give me neither credit or refund.
I just got scam by LivingSocial. They took my money and didn't provide the product that I bought and They're getting away with it.
LET THE BUYER BEWARE! Would give zero stars if could. Bought a voucher for Karina's Nails in Memphis TN. When I got to the shop there was a handwritten note taped to the desk that I was asked to read. The note said I had to pay $10 for tax and gratuity before being served. When I told her that that was not included in information on internet, someone came from the back and said, "Yes, it says on the voucher that tax and gratuity are not included." I said, "Yes, but tax is not $10 and gratuity is an amount I pay according to the service I get, not an amount that is predetermined by you." She asked me could I leave now. I told her I sure could and would be filing a complaint and asking for a refund. When I called livingsocial, spoke to Richard who said he couldn't give me a refund because it was past 7 days. I explained to him that this was not a regular refund, this involved extenuating circumstances. The merchant was trying to charge me a fee in addition to the voucher price and tax. I explained to him what the note said and after insisting on a refund he put me on hold so he 'could see what he could do.' He said he would pay half of the $10 and I could pay the other half. I told him I was not patronizing that shop. First of all, they weren't going to pay any tax and I determine the gratuity not them. So, after a lot of haggling he said he could credit me social bucks. I asked him why he couldn't just credit my credit card; he told me I didn't pay with a credit card. I asked him how did I pay and he said paypal. I said, "that's a credit card. Why can't you credit paypal." To make a long story short, I asked for a supervisor and got Bryan who was no more helpful than Richard. I believe this is a company of youngsters out to make a buck with no customer service skills and no knowledge of how to keep customers. Called paypal and told them what was going on. They filed a complaint even though it was past the 45 days. If you don't already know about or use paypal, look into using them to make payments for everything on internet.They are customer service oriented and will get your money back if you don't get what was promised. I will not use living social again. Stick with Groupon; they have more and better offers anyway. Now, on to filing a complaint against Karina's Nails with BBB.
I had an issue with a Night of Mystery murder mystery party I purchased. I could not get ahold of the Night of Mystery company easily, but Living Social took care of my problem for me and the customer service staff were really helpful. They also answered the phone after one ring, so maybe they have more customer service staff now?
living doing a good job in partnering with scammers like epic laser & spa they kept my $125 & never get a refund..they are scammers beware!!. shame on you
CROOKS with the worst customer service! Just bought a deal for a 3 nights stay in a hotel in vegas for $501, the price dropped right after to $183 for the same dates. After 3 days of back and forth with their awful custumer service, we got zero refund and they simply took the deal off their website.. What a scam! will never be using them again..
Had a voucher for King Richards faire that wouldn't print. The Faire told me it's living socials problem, living social said Eventbrite's problem and Eventbrite couldn't help. Living social refused to give my money back and of course the vouchers expire with no use in 1 more week. GUESS THAT WAS $68 DOWN THE TOLIET.
Read their fine print, people! Come on, if you're going to be ordering something online and putting your credit card on a site, the least you can do is read the fine print. The deals are cheap and they cater to mom and pop places which is why you pay the low prices that you pay.
I ordered the "Google Tablet" retail value $340 for $59 because I thought it was a "Google" tablet and the actual retail value was $340. Not even close. This thing is not a "Google" brand at all. It gets so hot it could burn your hands, the screen quality is terrible and gets worse in the dark. It's not worth $20, never mind $340... it's junk. I will be returning it, if the return policy isn't as big of a joke as their false advertising.
My partner purchased a deal for me, but hen I went to redeem it, I was told by the merchant I was not eligible as I had bought the deal before for myself. The small print read: "One voucher per customer, additional valid as gifts". We naturally assumed this meant that if I was gifted a voucher I could use it. In fact it meant that I could buy one for someone else as a gift.
Trying to contact Living Social was a nightmare - when I emailed them, I was told my partner must contact them as he was the one who bought the deal. When he emailed them, he was told they would only speak to me as the deal had been gifted to me! A total of over 30 emails went back and forth containing conflicting information and stock responses. They refused to acknowledge or accept responsibility for the fact that their small print was misleading, nor would they give us a refund. We were unable to phone customer services as we live in the UK and no UK phone number was provided on the site.
We are now £200 out of pocket and all they could offer us was a voucher credit. It's once in a blue moon that I find anything on Living Social that would make me want to part with my money - I'd literally looked out for the deal I wanted for over a year before it came up again.
This company has absolutely appalling customer service - by the time I find anything I want to redeem the credit for, they will probably be bankrupt.
I bought a voucher for a bouncy house for my son's first birthday. I called the company to book the bouncy house 3 weeks in advance of the party and they were completely booked. The only reason I bought it was for his party and now I'm out $80 and I still have to book and pay for another vendor. Living Social offered me deal buck which is fine, but now I've ended up paying $200 for something that should have cost me $80. I'll never book a living social deal again...not worth it.
I had a coupon for $25 for Michael Todd Organics. The ad was very confusing and i thought the $150 product was for $25. it was not. Only to use $25 towards $150. I asked for a refund and they wouldn't give me one. Had sent an email and never saw one in return. When I called I got the run around by three 20 somethings who knew nothing about customer service. (No offense to anyone that age). They are very inexperienced company with young management and don't know how to negotiate with anyone keep customers. I won't use another deal from them. They won't survive.
BUYER BEWARE! We bought a Cape Cod escape on Living Social looking forward to spending a couple of days away. However every time we went to book a room, the hotel said that "1 room" allocated the voucher was booked, however they would be happy to sell us another room for an additional $132- $164 a night! This hotel also has a 14 day cancellation policy so if you book in advance and have to cancel - you loose the voucher completely! Try to resolve this with Living Social - the broker of the deal and they tell you to work with the merchant. Call the merchant and they say it was part of the deal they made with Living Social. Living Social is deceptive at best as to how they present these deals to their customers - while all along protecting the merchants. We are now out our $384 and cannot find a way to resolve this.
DO NOT USE LIVING SOCIAL!
I requested a voucher and was not able to log on to the merchant's website. When I finally did (on Day 6) the Courses4less (merchant's website) course was not what I had asked for! Living Social said they contacted the merchant - which they DIDN'T and told me I need to contact the merchant myself. Voucher was £49 and I will NEVER EVER buy from the fraudsters again!
Multiple issues with multiple vouchers. Initially livingsocial assisted in resolution. However, now, they just tell you to contact the company, and "good luck with that" kind of service. Avoid them. They have been exhibiting less and less admirable customer service. I predict failure.
Crap service and they stole my money with pest control voucher which merchant can't validate and can't refund...waste website do not recommend to anyone...
We used livingsocial to purchase vouchers for West Coast Basketball clinic back in August limited time and space available! The clinic started September 16th outside at a Middle School blacktop,they had over 290 kids (ages 6-16) and only 12 High School kids to teach. Our 6 year old was upset since he could not shoot a basket- ball in to a regulation height basketball hoop. My older child 10 years old just stood in long lines to do a few drills. Needless to say we wanted a refund from Livingsocial! Their response is; "sorry your purchase did not work out, our refund policy is within 7 days of the purchase not when you receive your purchase." That's ok, we tried livingsocial we lost $200.00 but we hope to help other families understand how livingsocial does business!! Do Not Buy Anything from this company if you will not use it in 6 days from the purchase date!!
Promote that if you have 3 friends buy the deal, yours will be free. Bought my deal and my sister bought a deal and set up accounts for her 2 sons to buy the deal.
Received email that my deal was free. Then - NOTHING. Called. They said sorry but no. we will instead give you a $10 deal bucks. Not what the deal was - it was supposed to be one free deal - worth $44.
Actually told me I should have had some random person purchase the deals for the kids. What?????
Will NEVER USE THE SITE AGAIN.
Terrible. The IPhone App works one minute then not the next. The company does not back up the deals that they put forth. Buyer Beware!
Early last week I purchased a 4 night package at the Christinia hotel in Vail, Colorado through Living Social during the Christmas 2013 holidays. My credit card was charged for the entire amount upfront. All flights were made and we were looking forward to the experience. On Friday evening I received an email message saying that Living Social appreciates me contacting them to cancel the reservation and that my money has been refunded. Since I didn't contact them I immediately called them to see what the problem was with the email that I received. When I called them back they said that there had been a "technical issue" and that they had refunded my money due to the hotel not having any availability. When I looked on other hotel sites there is a lot of availability but the price of the hotel is significantly higher than what I booked through Living Social. First of all they sent me a standard form email and didn't have the decency to apologize for my inconvenience. When I talked to Customer Support they immediately said that the fine print on their main website allows them to CANCEL any package at anytime. This is a major double standard since if I were to cancel I would have lost all my money that I paid upfront. I'm currently in the process of fighting this decision and plan to fight this to the finish. I'm tired of fraudlent companies taking advantage of consumers. I promise I will educate the rest of the Living Social community.
Case Number 11055
I bought a voucher that the merchant would not honor and Living Social would be refund or even give me deal bucks. Never buy anything from them. They stole my money
like most people, living social has known bad vendors, will not refund money for known bad vendors. one example is Leila's house cleaning service. Pretty much everyone got duped, just looked at her reviews. called living social was lied to by rep chris that I was the only complaint. I guess they would go out of business if they actually refunded money by bad vendors. Well one of a few that will not use their services again.
Do not buy services from these people. I bought a car detail and the company wouldn't honor my coupon and told me to go get a refund. No refund available unless I wanted "deal bucks" for what will likely be another bad service provider. This is just a wholesaler who provides offers from companies who can't earn business in other ways. Uhg does not describe how stupid I feel for having bought something from them.
They do not check their vendors and end up offering deals that never get fullfilled. To add to that, they have slow customer services that does its best to delay or not offer refunds rather than accepting their fault.
They advertise, sold and charged me for a kayak experience, but the kayak company was all booked, over a month out. The Kayak company told us the "deal had been too popular" (over selling) and that they would extend the deal through labor day. We go to book later in the summer and the company has a message saying they are booked through the end of the season. No way to leave a message. No response to e-mails. I have tried to book all summer with no luck. When I approached Living Social, they keep sending me form letters and take no responsibility to charging for a deal that there wasn't enough availability, even mid-day on week days, to actually provide the services. I'm guessing this is a major part their business model. All the costumer care representatives were unsympathetic and unwilling to address this issue. I received a series of form e-mails in response to my many contacts.
Merchants beware! Living Social does not actually enforce the exclusions or "rules" of the deal you post. For example - a 2 per person maximum on purchase of vouchers: people will buy more then 2 and Living Social accepts no responsibility as they feel they can't possibly keep track of who is buying what, they will also refund vouchers that have been redeemed and put the loss on the merchant then allow the same customer to purchase more vouchers and leave it up to merchant to refuse to accept additional vouchers. Basically you can expect Living Social to not adhere to any of the terms listed in the merchant/Living Social contract - and threaten to charge you commission on all unpurchased vouchers if you want to end your deal early for breach of contract (which you can do, regardless of what their reps tell you). Hold them accountable to the terms of the agreement and expect to babysit this absurdly unprofessional company
If there was a way not to give a star I would. I ordered 3 face brushes from Vitiagoods. I received 3 vouchers and 1 of them is invalid. I tried to contact Vitagoods to no avail. I contacted LlvingSocial within the 7 day refund window. It took LivingSocial 10 days to respond. Naturally it is out of the 7 day window of refunds. There have been multiple emails sent back and forth between LivingSocial and myself. The outcome I got ripped off.
I have had great luck and have bought great deals through livingsocial. But then I bought the voucher for two hours with a contractor. The contractor's website showed that he is offers full service remodeling. So I bought it for $69. I knew I needed to have wallpaper hung. When the time came for the work to be done, he called and said that he doesn't do wallpapering. So I asked for a refund or credit, and was told to give it away as a gift, because the fact that he couldn't do the job wasn't a good enough reason for them to refund my money. Then I posted the issue on their page. They came onto the post and asked me to message them so they could help me. That was last Thursday, and I never heard from them again, though I've written them twice more. So they basically took $69 from me and intend to keep it and give me nothing in return. I would suggest that if anyone is looking for a personal service being offered by livingsocial, they should beware.
Couldn't use the restaurant voucher, because the restaurant couldn't accommodate another customer with a voucher. Made reservation for next week same time online, and restaurant called to inform it's gonna be closed until the date voucher expire.
Living social refuse to refund, and claim that the first and last week of the voucher period are usually their busiest time.
Beware of their refund policy!