I have been calling all day & the phone rings off the hook.
LivingSocial Reviews
714 reviews
Rating Distribution
CONTACT:
+1.8888086676 (ph)
domains@livingsocial.com
LivingSocial, 829 7th St., Suite 301, Washington DC 20001, US
domains@livingsocial.com
LivingSocial, 829 7th St., Suite 301, Washington DC 20001, US
LivingSocial info: LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.
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714 Reviews for LivingSocial
Review Highlights
I bought an Amazon gift card and it was easy to use and a great discount.
If you are a business owner, be prepared to experience a loss per customer.
All Reviews
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6/18/13
This is an awful company to deal with, particularly if you want a refund. You get impersonal emails not signed by a named person, and robotic answers to questions. they refused me a refund on health grounds (yoga class I couldn't attend) and seem only to care about money, not customers.
Vendors only get 50% of the deal money in any case, so for small businesses Livingsocial is basically a parasite company making money off other people's sweat. NOT RECOMMENDED.
6/17/13
buyer beware, living social will direct you to a third party for this wonderful 'deal' your getting. When that shoddy company doesn't send or it gets 'returned' back to them, you are stuck without the product or refund. LS customer service reps say it is not there problem and I was even hung up on by one of these reps. watch out for this scam and im positive LS will get whats coming to them...
I totally agree. They pass the buck on to the vendor.
They do not care about customer service.
AVOID LIVING SOCIAL AT ALL COSTS!
14 hours ago •
Votes (0)
6/17/13
I will never buy a deal through this group again. They do not vet the companies they promote, and when you do happen to buy a deal that falls through, LivingSocial keeps your money. Now I'm stuck with a crappy 'deal buck' voucher with these yahoos.
I recommend anyone else avoid this site.
6/17/13
I've had 2 really bad experiences with shady vendors. Living Social must not vet their vendors, since the deals I've gone for turned out be total scams.
6/17/13
Just for your info if you get a traveling voucher when living social says Refund can be made within 30 days your screwed if it's a holiday or weekend and you want to cancelle,so it's not really 30 days.. I wasn't asking for money back rather just credit toward another trip....all they care about is money not customer service
6/16/13
Bought a deal for 1 year membership to Sam's Club with coupons for free chicken, pizza, and cookies and $20 gift card. Expiration is June 18. Went to Sam's Club on June 16 to apply for membership. Found that one of the coupons was expired (June 2) and Sam's Club would not honor it after lengthy discussion. The other 2 coupons expired today. Contacted Living Social and representative advised me that they had given me the coupons and that there was no guarantee that they would be good. They had fulfilled their end of the contract. I advised them that my contract was with Living Social not Sam's Club, and Living Social had voided their own contract by not making good on part of the deal. Good Luck with this.
6/14/13
I've had a couple bad experiences with some of Living Social's vendors. They seem to grab some rather shady business people (not all, but some) who don't care one iota about their clients, just the money. Case in point:
I bought a deal for an interior and exterior pest spray. When I called the company they were able to come out the same day and spray. As the tech arrives, he tells me he cannot do an interior spray unless we remove all animals from the house and leave for 2 hours. Let's think about this, I just met the guy two minutes ago and he wants me to completely abandon him in my house? Yeah, no! I told him to spray the outside and wrote to Living Social for a refund. Their response...you can still use the interior spray or pass it along to someone else. I've contacted other pest control companies and none of them require you to leave your house for any period of time while they spray. Seems pretty fishy to me! And Living Social should be ashamed for encouraging this type of behavior!
6/14/13
They charged my card two times for offers I did not request ! This people are horrible never leave your information with them
6/12/13
I have contacted them several times about an order I paid for, paid shipping on and still did not get. They keep promising to look into it. Lousy and I believe they are scammers and crooks and probably do not even reside in te U.S. from the language in the one email I got. Stick to Groupon! This company should be investigated.
6/12/13
Living Social is a rip off.
On April 2, 2012, my wife purchased a Puerto Vallarta vacation from Living Social for $399. In July I ruptured a disc in my back and could not travel. She called and talked with them several times. She also sent them a lot of emails. Eventually they responded and said we were out of luck. They could be no help.
6/12/13
Ordered "goods" through this site. Only received half of my order so I emailed LS to follow-up. They made me wait over a week with repeated emails that they were checking into it for me. Than send me an email saying that I should follow-up with the company. This is absurd. I didn't order through a different company. I ordered through LS and they are the ones who took my money. I ran into a similar issue with a Groupon order a few months ago. Groupon asked that I wait for the deal to close, than when I still didn't get the missing part of the order promptly refunded my money. Absolutely no runaround. I know who I will- and WON'T- be dealing with in the future.
EVERYONE who posted on this site should file an electronic complaint with the BBB. They have them rated as an "A" company.
6 days ago •
Votes (0)
6/11/13
Wish I could give 0 stars. I am writing from a different perspective. Most of the reviews here are from customers who have purchased deals from LivingSocial. I'm a small business owner and my experience with them isn't any better.
The first thing is that LivingSocial has to approve the price for the deal so for most companies they have to discount their product or service by more than 50%. Then LivingSocial takes around 40% of every voucher sold. So if your regular price for a product or service is $100 then usually you will have to offer your product or service for $50 on LivingSocial. For each $50 voucher sold LivingSocial takes $20. So for a product or service that your would normally get $100 for, you get $30. OK, so as business owners, we agree to these terms, no problem.
There is more--let's say that you as a customer want to buy my voucher for $50 but instead of ordering one you accidentally order two. You only need one so you request a refund from LivingSocial within the 7-day refund period--on the same day, in fact. You get your refund but LivingSocial does not refund the business owner the $20 fee for the returned voucher. They keep it.
Or if you are a service business and you require appointments before purchasing the voucher and the customer does not check availability before purchasing the voucher, then LivingSocial will not refund the $20 fee to the business owner when the customer calls the business and discovers there is no appointment available on the day they want. The customer requests a refund, so LivingSocial issues the refund if the request is made within 7 days and again, they do not refund the business owner the $20 fee. So in my case, I am going to end up servicing events for free because of these types refunds. I would understand keeping the $20 if I didn't live up to my end of the bargain with the customer, but this is not the case. Some people who purchased my voucher still have not contacted me yet and I am concerned that I am going to have even more losses.
This is very concerning to me as a small business owner in a service business. I still have to service these events by providing supplies, hiring staff, transportation, etc. so now I am going to have to pay out of my pocket in order to service all of the events for which a voucher was purchased.
Right now I am working with LivingSocial's Merchant Center to try to get them to credit me for these refunds since these actions were totally out of my control and they were not true sales. In the meantime, I hope this review will help other business owners should they decide they want to run a deal with LivingSocial, perhaps this is something that you can negotiate in your contract. Or you may be better off just staying away from LivingSocial all together.
I also hope this helps customers too because it seems to me, based on these reviews, that some of these business owners may be in the same situation as I. Not that that is an excuse for not delivering what they promised but. At the end of the day if LivingSocial is not giving customer refunds after 7 days and merchants have to pay for things outside of their control then LivingSocial has two unhappy customers. And unhappy customers do not return.
I regret having entered into the agreement with LivingSocial and will never use them again.
6/8/13
Buying through Living Social is the absolute worst buying experience I've ever had. In January I bought a 6 man hour cleaning voucher from The Green Freaks in Sacramento. When I called Green Freaks the first available time for a service was in May. I made the appointment, only to have the company cancel on me by leaving a voice mail on Sunday evening before the scheduled time. I repeatedly tried to reach Green Freaks to reschedule...leaving messages for four days in a row. No one ever returned my call. I finally decided that I had enough of this company and called LivingSocial. They told me that they had reached the cleaning service and that they would be calling me directly. Nothing! When I decided I'd had enough and wanted a refund...not our policy. You can only get a refund for 7 days after purchase. I couldn't even schedule an appointment in that amount of time so how would I know I needed the refund. I'm still wondering who got my money...LivingSocial or Green Clean Freaks. I just know I didn't get anything and had terrible customer service (no service) from LivingSocial. I honestly think this is a scam. Stay away from LivingSociat (and the Green Clean Freaks in Sacramento) all costs, it will cost you.
6/7/13
Never again...trying to use vendor for two months...they NEVER have availability for living social voucher BUT after it expires if I want to pay $80 more they will let me use the voucher...WHAT A SCAM!! Living social said "sorry they are booked, you're out of luck, no refund" ...stick with Groupon, they always refund if a vendor does not honor your voucher, I have never had a problem with them...RUN from Living social!
6/6/13
This company is a scam. I finally learned my lesson after loosing hundreds of dollar. The vendors never have openings for the certificates and you are screwed in the end. I tried calling customer service and had to wait on the phone for 2 hours! I emailed them and they just do not care and are the worst company I have ever dealt with with the way they treat the customer and handle situations. USE GROUPON! I have had much better service with Groupon and will NEVER waste my time/money with living social again.
6/5/13
Horrible experience!!! please do not buy anything from them!!! I contacted them after buying comic con tickets through them but found a better deal through groupon. I call to ask to be refunded or lowered to the lower the price and they flat out refused even after talking to their supposely supervisor who wouldnt give me their name. After getting off the phone I recieved a email saying I had purchased the item again!!! I then called back and talked to "marco" a supervisor who then refused to give me the money back saying there was no way they would've charged twice without me allowing them to... well they did and now i have overpriced tickets to use and paid for two more that I never recieved!!! this company is a scam... please dont bother.
6/3/13
I purchased 2 living social deals for Khoury’s in Long Beach which expired on the 23rd of May 2013. I called Living Social because Khoury’s could no longer accomodate my deal because they are fully booked on all Living Social coupons. Living Social told me they can’t penalize the merchant because I was only giving them a few days to honor my coupon (It wasn’t even expired yet). Living Social told me they can’t do anything for me and that I should just use the face value of the coupon. What a scam! If there’s a class action law suit out there against them, count me in! Horrible company to deal with. Don't ever buy from this company.
6/3/13
Very similar experience to others here. Buy a service, good for many months. End date is approaching, so about one month prior to the end date attempt to get appointment with vendor. Vendor refuses to schedule appointment until after end date. LS refuses to refund purchase. Buyer is out of luck, neither Vendor or LS could care less.
Lesson learned, if you do get a "deal", dont delay cause any scheduling issue will result in forfeiture of service at no reimbursement.
I purchased 2 living social deals for Khoury’s in Long Beach which expired on the 23rd of May 2013. I called Living Social because Khoury’s could no longer accomodate my deal because they are fully booked on all Living Social coupons. Living Social told me they can’t penalize the merchant because I was only giving them a few days to honor my coupon (It wasn’t even expired yet). Living Social told me they can’t do anything for me and that I should just use the face value of the coupon. What a scam! If there’s a class action law suit out there against them, count me in!
2 weeks ago •
Votes (0)
I'm betting that its LS that pockets the unused coupon profit, so it's no surprise that the customer service is designed to not recompense. "We're so sorry your deal to FlyByNightMerchant didn't work out....but our policy......." "The fine print allows us to "insert object......".
2 weeks ago •
Votes (0)
You are absolutely right. I tried to get a refund or at least "Living Social Bucks" for duct cleaning. The vendor came out and told me I had in my 1200 square foot home that I had 4 main trunk lines off the furnace so the cost would be $250 more than my voucher. I contacted my furnace installer and they said "impossible". I asked the vendor to leave since I no longer trusted the company. Living Social said "it is out of their refund policy" and "they are not in the business of giving refunds"!!
I did call the vendor and ask who had my $49 that I paid for the voucher, he said that Living Social has the money until the voucher is actually used! So yes, Living Social is making big bucks on unhappy customers!! I didn't think that there would be any less reputable company than Spirit Airlines, but Living Social is making me
rethink that!!
3 days ago •
Votes (0)
6/3/13
I'd give this 0 stars if that was allowed.
Never buy from these people. They do not policy and ensure the quality of the vendors for which they offer products. I bought a service, tried for 1 month to get the vendor to accommodate my work schedule, he would not, and for the past month, the vendor has not even replied to my emails.
I asked Liviing Social for a refund. Guess what - you have to request a refund within 24 hours of purchase. That is ridiculous!!
6/3/13
I spent $1,100 on a holiday and I wanted to cancel as perthe 14 days refund policy. But the 14 days includes weekend days. Now Living Social have my money and provided no service. I called on day 15 to cancel and received nothing. How can they take $1,100 and provide nothing?
6/11/10
Is there a review from someone with details on their experience with livingsocial.com? I just dropped money on a deal and I'm not sure how my groupon even gets to me. Please help.
11/24/10
Hopefully it get to you. I bought something only to phone and find out that the musical ended in October and the lady at the box office had no idea what I was talking about.
1/16/11
why i cant print the 90 min. massage i bought on this site, they didn"t have a problem acccepting my money?
1/19/11
I purchased a deal and never got the email for the coupon. How do I call them. I cannot find any contact information.
Please. Thanks.
1/31/11
I TOO believe Living Social is a RIPOFF. I bought a one night reservation at a B&B in North GA. I've tried twice to make a reservation on their web site, with NO response. I tried contacting LS Customer Service department....excuse me, the NO CUSTOMER SERVICE department and haven't received a reply. DON'T DO IT....DON'T BUY FROM THESE PEOPLE!
2/22/11
I purchased tooth whitening product from livingsocial.com and received the purchase confirmation from them. I received nothing after that, so I contacted to their customer service by issuing a request form, then they just commented as "Unfortuantely, you will have to contact to " reseller" for any inquiries regarding shipping. Thanks for LivingSocial!".....no followup or anything to help me to contact their clients. I never received the product/refund.
Here are their contact number and address for anyone looking for more info.
877-521-4191 (US) or 0-800-014-8431 (UK).
LivingSocial, 829 7th St NW, Third Floor, Washington, DC 20001.
2/23/11
Living Social representatives have actually been responding to SiteJabber reviews. It might help to write a review and see if they respond that way: http://www.sitejabber.com/review-a-website
2/23/11
Hey, Hana -
If you'll shoot me a message with the e-mail address associated with your LivingSocial account, I'll be happy to look into this for you.
Thanks!
Sara Willis | Consumer Advocate | LivingSocial
2/23/11
I received the message from "customer service" today saying,
"Thanks for your note and we’re sorry that you’re having trouble reaching the merchant. Chances are, they are just completely swamped with the success of their LivingSocial deal. Hang tight for just a few more days, and if they’re still not answering your calls or e-mails, please contact our Customer Care department so we may look into the matter." - Another customer care? Yes, I called them and left messages. No answer or reply.
What I don't understand is, according to my visa statement, the amount was charged and recieved by "livingsocial", not by the merchant. Why on earth is livingsocial redirecting me to deal with the merchant while taking the payment?
2/23/11
My help request number is #:15132-329698, Sara. It would be great if you can look into this.
2/23/11
Hana, we directed you to the merchant because they are the only ones able to track your purchase. However, I will call them tomorrow to see if we can find out what has happened. If we are unable to reach them or if your purchase is not being delivered, we will be happy to extend a full refund.
I will follow up with you via e-mail after calling the merchant.
Thank you for your patience.
Sara Willis | Consumer Advocate | LivingSocial
2/24/11
Hi Sara,
I think I just need to have full refund and close my account at livingsocial. Thanks.
2/24/11
I'm glad Livingsocial is stepping up and attempting to do things for consumers. Hope it works out for everyone involved!
2/24/11
I think their system and service need lot more improvement. They should follow up us after a purchase of voucher, also provide us more/accurate info before purchase what to expect.
A customer service sent me an e-mail today with "instruction" and "voucher number" for the first time as well as saying I will have to pay shipping and taxes on top of what I already paid by my visa few weeks ago. This confused me since I was not notified at all that there would be 2 payments and extra fee to receive the product until now. I did not experience this confusion with Groupon/ the deal of the day somehow and that's why it made me lost credibility on Livingsocial even their deal and service are approved by some others ...I hope I get my refund with no further problems and less people would experience this type of stress in the future..
3/1/11
Hi, Hana -
Would you mind expanding on your feedback a little bit? I would love to give your feedback to our team so we can improve the site, but it would be great to have some specific examples of the changes you would like to see.
Thanks for your input!
Sara Willis | Consumer Advocate | LivingSocial
3/9/11
Hi Sara, I confirm I received a refund from living social and I would like to appreciate your help. I strong believe it would have been impossible without your help. As my feedback, according to other posts listed on this site, many people seem not have received an instruction or purchase confirmation with coupon code like me. This process should be automatically done electronically and if your system is failing to do so, you should look at it to improve so this type of bug never happens. Secondly, inform the customer what is including and not, what's the condition and what's the additional payment to merchants, all clear information, that I believe that you are responsible to obtain from the merchant as long as you are sort of acting a dealer. For the customer, discrepancy and trouble with the merchant when using coupon will be a big stress. I expect social living will do a full customer care until the deal is actually received by the customer. An anonymous message from social living cutomer care was very unprofessional, careless and unfriendly. Social living should improve a cutomer care by having a representative with a name and e-mail address as you did here. These are my feedback to you.
3/15/11
Hi, Hana -
I am so glad we resolved this issue for you! We'll take your feedback into account and share it with the appropriate teams.
Please let us know if we can be of any further assistance.
Sara Willis | Consumer Advocate | LivingSocial
3/16/11
This company is trying to raise funds and expand
http://online.wsj.com/article/SB10001424052748704164204576203021085137778.html
I don't know that if I were an investor, that I would ever fund this company. My experience has been disappointing, and I feel they operate dishonestly. I don't think I would ever again buy a deal from them, or recommend that anyone would.
First, I purchased a deal for movie tickets that would become free if three of my friends also purchased it. My friends did, and I was told I would receive the deal for free, only to find a charge for this on my credit card statement. I contacted them about this over a week ago. I still have that charge on my statement.
Second, and before I knew I would be fraudulently charged for the movie tickets, I purchased a deal for a hotel stay in Yosemite. I knew that the fine print said that the deal was only valid during the off-season at Yosemite, which I was fine with. I called the hotel to make a reservation immediately after I bought the deal, and several more times in the following days, leaving messages specifying what days I wanted to book. I also e-mailed the hotel about this. No word back in over a week. Now the hotel says that they are all booked, and that the earliest weekend reservation is in October, at a room with twin sized beds. This is ridiculous. I e-mailed Livingsocial about this, and have yet to hear back.
Don't buy. Don't invest.
3/16/11
Hi, Leo -
If you wouldn't mind sending me a private message with your e-mail address, we'll be happy to look into these issues for you.
Thanks!
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/19/11
Bought a discounted night at a hotel and tried from that minute to book and it said there were no living social days left. called american express. Rip-off Plus it is ilegal to put an experation date on a deal....FYI
3/19/11
Hi, Leno -
If you aren't able to redeem a deal, we're always happy to refund you. You can call us, e-mail us, or shoot us a message via Social Media and we're happy to take care of things.
Thanks!
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/19/11
Whoops! Sorry, Lino! Was still thinking about Leo and mashed your names together. Thanks for the message. We'll straighten things out ASAP.
Thanks,
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/19/11
Whoops! Sorry, Lino! Was still thinking about Leo and mashed your names together. Thanks for the message. We'll straighten things out ASAP.
Thanks,
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/30/11
I just received a LivingSocial Escapes deal for Orlando, 3 nights at one hotel, 2 at another on Daytona Beach. Sounded like a good deal but didn't want to jump without talking to someone. I called the number. EPIC FAIL on customer service. Lady named Janet was probably the rudest person I've ever spoken to - especially someone trying to sell me something. Basically told me to buy it first then she'd answer my questions. After that poor experience I found this website (Thank God!) We are a family w/3 small kiddos and live on a tight budget. I can't imagine what our one and only vacation "might" have been had I bought. I'm curious if anyone on here has purchased any of the escape deals, and if so, what was your experience? I'm getting ready to post on facebook, to my 600+ friends - I suggest everyone on here do the same. If you want to get the word out, that's the way to do it.
3/30/11
Hi, Karen -
Would you mind shooting me a private message with the name of the deal? We believe we recognize it, but we'd like to make sure before having our Merchant Services department take action.
Thanks!
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/1/11
Never buy this stuff, its a ripoff
4/1/11
Hi, Lino -
We are still happy to provide the refund we have offered you if you will provide us with the e-mail address on your LivingSocial account. We are also happy to discuss any other action you would like us to take to remedy this situation, since the property was unable to accommodate your chosen dates.
Thank you for your patience,
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/5/11
Hello Sara,
We have gone back and forth on private messages here, but I am still waiting for my refund (since August). Can you please help me with this?
4/7/11
I have been trying to advertise my business on LS. I am in St. Louis, MO. I was told my business does not meet the demographics for LS. I have seen in other cities that there are the same types of business advertising that I have. The sales rep that I have spoken with in St. Louis has been very rude. I have sent emails trying to speak to someone in management and nobody has gotten back to me. I would like to be treated equally like any other business that advertises on LS. Ken in St. Louis
4/18/11
Hi Sara, Can you help me get a refund for a Laser White Express, Fort Worth purchase made a month ago? The company is a scheduling sham...two appointments, two cancellations, all via email, all at 11 pm the night before the appointment. I'm not going to continue to mess around with this. Disappointing...really, really disappointing. Thanks!
4/18/11
Big Disappointment. NEVER AGAIN!!!
4/20/11
Hi, Lino -
Just a reminder -- we are still happy to provide the refund we have offered you if you will provide us with the e-mail address on your LivingSocial account. We are also happy to discuss any other action you would like us to take to remedy this situation, since the property was unable to accommodate your chosen dates.
Thank you for your patience,
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/20/11
Hi, Dorothy -
If you'll reply to the private message I sent you, we'll be happy to take care of that for you.
Thank you,
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/29/11
i am in Australia and also have sent a comment to LS regarding an amount on my credit card statement from LS that i did not purchase and does not appear on my account, followed by a $3000 amount to an unknown company charged in $USA. i have now had to cancel my credit card but want to know how the amount from LS was accessed, obviously not by me apart from the fact that i didn't make the purchase, it does not appear as having been made in 'my account' even as a gift. i have only just started using them but will not ever again, BEWARE who has access to your credit infromation, i also found out later that they STORE it..... i am waiting to hear back but it seems a huge coincidence that these amounts are both in $USA and made within a day of each other. NB i have not taken money out of an ATM or made other overseas purchases with this card. BEWARE until the matter is investigated and resolved i am lialble for it and need to pay it .......A very expensive lesson on checking the security of who you give your credit card details to....
5/29/11
Well Sara , I checked my credit card and I did not get the refund you promised. I sent you the info and you ripped me off good. Guess I'll be taking this up with American Express and their complaint department. What a rip oof, you sell me a hotel room at a rate the hotel does not make available, then you promise me a refund and I get squt. You should be ashamed.
5/29/11
Hi, Lino -
Your refund was processed on March 19. Please see the private message from me for additional details.
Thank you,
Sara
Sara Willis | Consumer Advocate | LivingSocial
5/30/11
Hi Sarah,
Congrats on getting in on your sweet deal from LivingSocial!
Once you've purchased your deal and the deal closes, a second email with your voucher attached as a PDF file arrives to your inbox the very next business day. You may also visit livingsocial.com and log in to your LivingSocial account where your voucher will be available to you under the "My Deals" tab. With voucher in hand, you'll have all the information you need to redeem your stellar steal.
Still having trouble locating your purchase? Drop us a line at 877-521-4191 or by emailing us at help@livingsocial.com. We're always happy to help!
Thanks for LivingSocial!
Megan
Megan Cohill | livingsocial | Consumer Advocate
7/21/11
I've bought many deals from living social and never had any problems - until I tried to "gift" one of my purchased deals to a friend. The purchase went through, my credit card charged, and I received an email stating my friend would receive the voucher by email. My friend never received the voucher, and even checked through spam folders just in case. And I can't resend it to him because I never had it, nor can I access it from my account to print it up to physically hand him the voucher.
So not only have I lost my money, but I am incredibly embarrassed by my failed gift.
I've submitted 3 help requests through their website over the course of 4 weeks, and not even an acknowledgement that the request was recieved. I've called the customer service telephone number daily for same number of weeks, and they aren't even allowing calls to remain on the line to hold for the next available consumer advocate because they are "experiencing very high call volume" and then they disconnect you.
It seems like livingsocial consumer advocates are active here, so I'm hoping I can get one of them to assist me instead of my daily phone calling and emailing to no end except wasting my time. I like livingsocial, and have had great deals in the past. But if this is the type of customer service I can expect if I do have an issue, then I will be highly hesitant to buy another deal.
7/21/11
Hi Lynda,
Help is on the way! Please check your SiteJabber inbox so we can unleash the hounds and start on the hunt for your gift vouchers so you may have those for the gift recipients.
Looking forward to hearing from you,
Megan
Megan Cohill | livingsocial.com | Consumer Advocate
9/12/11
I bought a maid service ($30) voucher back in November then in June I went to use it. Called the company to use it and they said "we are booked up for the year, give us your name/number and when an opening comes up we will call you".
I called Living Social back and told them this (my vocher expires in November)... and they said they would refund my money. I said I don't want the money I want the service. They said they would look into why the company would sell more vochers than they could handle and refunded my money (whatever).
TODAY, the SAME deal is selling for DOUBLE the price and I was like WTF they couldn't fulfill my voucher for $30 and now they are selling them for $60!!!
I called Living Social and they were like "too bad so sad" we refunded your money. I even got the direct number to apparently the head person who was like too bad so sad.
I cannot believe the freaking company wouldn't accept my $30 because they were "full" and now they are selling the EXACT same thing for double the money. Obviously they have people available and just didn't want to do mine because they sold it so cheap.
Obviously this company didn't want to send out the maids for people who purchased the $30 coupon and are now selling them for double the price!! And Living Social Customer Serivce is useless and won't do anything at all and have a too bad, so sad attitude. They not only had my money from November to June, but I didn't get the services I purchased and now they are selling hte exact same thing which I could not get for Double!!!
10/2/11
Hi, Lori -
We're sorry to hear things didn't work out in this case, but LivingSocial takes all of our customers' feedback very seriously. We're more than happy to investigate any issue that arises in redeeming your deal. If you'd like to send me a private message via SiteJabber with more details, I'll be happy to take a look into your case.
Socially yours,
Sara
Sara Willis | livingsocial.com | Consumer Advocate
10/24/11
My "original" voucher was cancelled instead of the "subsequent" one by mistake. I called in on 5th October and Hanna from the Consumer Advocate team had given me instruction and said she would arrange refund. I've tried to call again but it seems the line is always busy while here in Australia is midnight when you guys start to work. Could you please let her arrange the refund ASAP?
10/24/11
Hi, Peng -
I've sent you a private message regarding your issue. Please respond with the information we requested and we'll get right on the case!
Socially yours,
Sara
Sara Willis | livingsocial.com | Consumer Advocate
10/30/11
It has been a week. No more response since then...I'm still watching...
10/31/11
Hi, Peng -
Your issue has been escalated to Australian Consumer Services. We'll give them a nudge to make sure they're responding. We appreciate your patience.
Socially yours,
Sara
Sara Willis | livingsocial.com | Consumer Advocate
12/21/11
Finally, after 3-month waiting, the refund had arrived. I cannot say I'm disappointed about the result as the case was closed before Christmas so it didn't pass my bottom line...However I strongly suggest you guys improve your software.
2/3/12
what does it mean when I see livingsocialwashingtondcus on my bank statement?
2/6/12
Hi,
I bought a deal for Art Lessons in London. The purchase went well but when I tried to arrange the actuall lessons and called the mobile number stated on the voucher, no one picked up for almost two months! Finally I reached someone who told me they are doing the planning for the new year and I will receive a call in a few weeks. No one ever called. I tried again end of Jan but the number die no longer exist. Hence I sent an email to social living which was promply replied to. They gave me a land line number which was never answered and after a few weeks also did no longer exist! Hence, I sent another email to social living which was not replied to at all. Then another on to chase but since the end of Ja no more reply from social living. I am very disappointed about their customer service. What would be the best next step?
4/10/12
I am in tears. I've been a long time customer. I purchased a coupon for a photobooth to use at my wedding. When I called to book my reservation, the merchant said she was completely booked and to call LS to ask for a refund. When I called and emailed, LS said they could do nothing because it had been past their 5 day time limit for refunds. They wouldn't even try to resolve the issue or even offer a partial refund or deal bucks. I'm out of $425 and no photobooth for my wedding. Sara, or Megan, or whomever is a consumer advocate for LS, can someone please help me out??????
4/13/12
How do I know if a voucher has been used? Can living social look it up? LJ
5/8/12
I bought a restaurant voucher through LS which the restaurant refused to honour. LS advised us that they did not refund money but would credit the full amount for future use and emailed us to the fact they would not use our credit card details and instead deduct the amount from my credit with them (Deal Bucks)....you've guessed it, when I bought a further restaurant deal they debited my credit card. I have now emailed them 3 times and they do not reply either by email or phone so where do I go from here? I have had good relationships with similar types of social media sites but this company is ignorant, dishonest and not to be trusted. "BUYER BEWARE" do not deal with Livingsocial....any idea's where I can go from here....please advise. Bob Barton. Australia
5/29/12
Hello.
I too bought from LS and emailed for a refund within the stipulated 7 working days but no response. Followed up email and agin no response. Tried calling and was on the line for 12 minutes before I abandoned it. Is there anyone from LS on here who can help as this is just a total joke.
Rgds,
Suzi D
7/8/12
I am currently interested in purchasing the B&B in Belize LS deal. Before I purchase it though, I would like some clarification on when this trip has to be taken by:
Limit 1 voucher per reservation; vouchers cannot be combined to extend stay • Reservations required and subject to availability; must be booked by October 11, 2012 • Not valid on group or existing reservations • Cancellation/re-scheduling policy applies; voucher subject to forfeiture • Based upon double occupancy; additional guests will cost $25 per night per person due at check-in • Max occupancy is 2 adults and 2 children or 3 adults • Additional nights can be purchased for $90 per night directly from the property; subject to availability • Airfare not included • Must have motorbike license to use one • Taxes and resort fess are not included and will be collected at redemption • Nights must be used consecutively • All deal components must be redeemed during one stay • Other conditions apply. PAID VALUE EXPIRES ON JULY 8, 2017
PROMOTIONAL VALUE EXPIRES ON SEPTEMBER 14, 2013
10/10/12
We bought a "deal" for electric boat rental in Chicago. Tried to make a reservation 15 times and every time we were told there was no availability. Now the deal has expired and the boat rental placl or Living Social will do anything about it. I would say it's a scam.All the comments on how retailers loose money on deals, my guess is they keep telling them no availability until it expires but offer them full price (minus the LS deal). That way they make more $. My advice is to stay as far away from LS as possible.
11/8/12
I bought a LivingSocial deal for MBistro. When I went to print it my printer was out of ink so when I tried to print it again it said it was already printed so now I have no comformation. I do have a conformation number. What do you suggest I do now?
3/6/13
does living social accept amex?im trying to puchase a voucher and evert time i put my card in it says OPPS CREDIT CARD NUMBER NEEDED.
4/24/13
I bought a living social voucher for the Foam Factory 3hr car detailing package. When we dropped off the car we were informed that the car was too dirty to be detailed by them with just the voucher and that it would cost us an additional $120 for the service or we could contact living social and get a refund. I asked if they could just give me the regular 3hr cleaning and not to worry about the "extremely dirty console" and they refused....so far its has been 2weeks with no resolution, other than a deal bucks refund. I don't want to use this company again for anything! Just want my money back! There isn't any trust with me and this company just by what I have found out between emails with Living Social and online reviews
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