I have been calling all day & the phone rings off the hook.
LivingSocial Reviews
686 reviews
Rating Distribution
CONTACT:
+1.8888086676 (ph)
domains@livingsocial.com
LivingSocial, 829 7th St., Suite 301, Washington DC 20001, US
domains@livingsocial.com
LivingSocial, 829 7th St., Suite 301, Washington DC 20001, US
LivingSocial info: LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.
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686 Reviews for LivingSocial
Review Highlights
I bought an Amazon gift card and it was easy to use and a great discount.
If you are a business owner, be prepared to experience a loss per customer.
All Reviews
▼ Sort by: recent
5/24/13
I wouldn't give a single star for this garbage. My fiancé purchased 3 driving laps with Racing Box at Pocono speedway. We drove an hour and a half to the track the morning of the event and find that it was cancelled. I called living social to request a refund and was denied a refund. I was told I would only get credit towards something else after I told Living Social that I no longer wanted to do business with them and just wanted to get her money refunded. I'd also stay away from any Racing Box offer, as I tried to contact them as well and I get no reply by phone at all.
5/23/13
Horrible customer service. I ordered an Iphone armband December 31/2012,
still waiting for it. I have emailed them several times and still no answear. Keep away from this
company.
5/22/13
Horrible customer service! The site glitches right at the time that we were checking to make sure our coupon code worked and when it refreshed it not only had sent our purchase through but it DOUBLED our order!!!!! We didn't get the coupon attached and now were overdrawn in our bank account for 2 of the items we didn't confirm. We email them immediately and 5 days later we get a response saying they will not refund us nor will they accept a return. LS you just lost 2 more customers and we will be filing a claim with the BBB and our bank. I suggest we start contacting the news stations as well so the word gets out how fraudulent these people are!!! m
5/22/13
Living Social issues vouchers with several expiry dates, so you have to really read hundreds of terms and conditions in a tiny print to know that the voucher is only valid at only a couple of hours a week on certain dates and actually expires 2 months earlier than advertised. The reminder that the voucher is about to expire comes on 2 months later than the actual expiry date!! Customer service is non existent. They send templated messages - 2 lines meaning - I don't care about your problem, you are not having your money back, don't want to hear from you again. Disgusting upsetting experience. They just rip off businesses and dont care about customers. All they care about is money.
5/21/13
Purchased coupon for Iphone wall charger from Blingberry, unit did not work, paid $55.00 + shipping they sent me a refund for $18.95. Do not Use Living social or Blingberry
5/21/13
I am so done with Living Social!!! - This company will be going out of business and I can't wait. Just took off my account information and credit card # - problem after problem occurred, no refunds. In the end I have lost over $100.00 - Do not get scammed by this lame company. We all live and learn, especially when we get burned.
Frustrated
5/18/13
There is zero customer service and I am discontinuing my subscription...but I cannot even access my account since they had their internet issue. I am so frustrated with theses people. Just spent another 15 minutes on hold on the phone. I can't wait to tell every one I know to not take the risk with them.
5/16/13
Same as the others, bought a ticket to an event and realized soon after I couldn't make that date. I checked their FAQ and it mentions they can do one move of date but after multiple calls they refused to exchange dates.
5/16/13
LivingSocial Help Request #10127618
I purchased a deal from Living Social. Planned to use it, However, have unusual circumstances. Our family experience unusual experience. We experience 3 sudden back to back death in the family last year (July-Nov-december). So, I explained the situation in a long email, explaining that we are grieving, and I would like to get a refund please, because there's no way we can utilize the service. My daughter is supposed to use the tennis lesson, but she's really closed to both my aunt and her uncle that just passed away last year! So, she did not want to do it right now.
The next day, I got the response from Daniel, the customer service rep, and I got this common template that they use to response to customer. Apparently, He did not even read my questions, and just responded below:
Hi Vimala,
We're sorry your deal for High Octane Tennis didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. We do, however, have two options for you to choose from:
•You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?
•If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $98, take a quick peek at this article: What happens if my deal is expired?
This is how I translated the response:
Number 1 response: I really don't care if your family had sudden family death and still grieving, why don't you just give that away to your friends/family? Who cares if your family is grieving, move one and give the deal to your friends anyway.
Number 2 response: Well, I really don't care if your family is grieving, you still can use the voucher with the original value. Living social really doesn't care. We already took your $98, why do we care? Let me give you a link to make you feel better to read for: "What happen when my deal is expired?" What??!!!!!
There is no HUMILITY for people that work for this company. Obviously, the main goal for the company is to extract as much money from people, and deal with the refund/cancellation policy maybe..I guarantee, that this company will not give you a refund. I am truly dissapointed, cause I had been using Living Social for the past 3 years. However, the company LOST ME, and I will spread this review to my Facebook account, twitter, and post all this review online. So, everyone can be aware, and please stay away from buying deals from Living Social. Obviously Living Social does not think of its customer or is trying to do the right thing. I would never use Living Social again.
LivingSocial Help Request #10127618
Daniel is my customer service rep...Hopefully you learn your lesson next time!
5/15/13
I ordered gold coated playing cards,did not realise the order had gone through,so I went into site again and unbeknown to me ordered another lot of cards at $87 when i realised what i had done emailed them immedietly,their explanation is once order has been placed it cannot be canceled.I will not deal with these people again.they are scammers. Shortyeric
5/14/13
They are a bunch of crooks and will do anything to try and get out of giving a refund! I booked a beauty treatment and the supplier had booked it in for an hour later than I had booked it for. It was the last day of the offer and we agreed between ourselves that I would be treated and the supplier would ask Living Social to refund me. They did this and when I spoke to Living Social about it they denied the supplier had contacted them and asked me to prove it! I contacted the supplier and she spoke to them again and asked them to give me a full refund. The outcome was (after various very heated phone calls and several emails) that Living Social refused point blank to refund me as the offer had expired!! Their customer service is absolute rubbish and I would recommend that people go to other discount sites such as KGB, Groupon and Wowcher - all of whom have excellent customer service and would all have given a refund where a merchant cannot honour an offer.
I agree. I tried to go to a salon where I had a voucher. I made the appointment, went, and the hairdresser no longer worked there. Now they won't refund my money because the voucher is expired. They just have me her phone number and told me it was my problem. I called her, but she never picked up or called back. Very bad way to do business. They are a bunch of crooks. If there is ever any class action suit against these people, them I'm in!
6 days ago •
Votes (0)
5/13/13
Bad! Real Bad!! this company is NOT willing to help it's customers at all!!!
5/13/13
The company is somewhat legit. However, the vendors that they sell vouchers for are not, necessarily. If you purchase a voucher from a scam company - they will not refund. I have been going back and forth for days with Living Social about a voucher they sold for Fresh Air Duct Cleaning. Sadly this company is nothing more than a call center full of excuses on what you did wrong to cancel your appointment and void your voucher. They have no techs and no intention of showing up to clean your ducts. Living Social received their take from the sale and has even sold this voucher again! The extent of their research is to call the company and repeat the same canned excuse for cancellation. Very poor customer service, but even worse, the voucher for sale cannot be trusted.
5/13/13
I purchased a coupon for a massage thru LivingSocial May, 2012 with an expiration date of 2/13/13. I called the service provider the week prior to the expiration. I was told she wasn't taking anymore appts for that coupon but was extending it (for a month thru Mar and then thru April) and would put me on a waiting list. 3 months later she has never called me with an opening. I called her a number of times but she would never book me out into the future. I sent the details to Living Social but they will not refund my money even after providing me a letter where they had told the owner she should honor the promotional value.
Much better customer service from Groupon, SuperDeal, AmazonLocal and PoshBirmingham. I will not do busines with Living Social again. $35 down the drain.
5/13/13
I was told by the living social rep that I could not use a voucher for a dslr workshop after it expired, but I contacted them directly and was signed up for their next class using the expired voucher number. I'm fortunate that I don't rely on the information given out but their customer reps.
5/12/13
So far no issues with their serivces, except the coupon system which didnt work as expected.
5/11/13
Worst customer service EVER! Bought a coupon to a 3rd party merchant for an electronic product. LivingSocial charged against credit card, and 3rd party sent defective product. Contacted 3rd party via phone number listed on their website, and number was "temporarily unavailable". Emailed 3rd party, but (surprise, surpise!!) never responded. LivingSocial flatly refused to provide refund for a defective product. Basically, they take your money, then directs you to their "partner", and you're SOL if their "partner" doesn't deliver. Had to dispute through credit card to get a refund. STAY AWAY -- I've heard other people having the similar poor experience. Groupon is 10x better -- they get the concept of "customer service"!
5/11/13
The advertised "deal" was not any deal at all. I cancelled as soon as their website let me get through and the transaction had not happened yet. They used an expired credit card. And now they won't give me my money back or a credit at all!
They are HORRIBLE to deal with.
5/10/13
Total scam they took my money never gave me what I paid for and wouldn't refund me
5/9/13
Bait and switch. I bought two living socials and one was for window cleaning the company went out of business and I finally got a refund from living social--a nightmare and a half to get my $29. Then I have a carpet cleaning, I move the furniture, no show, so I clean them myself--I don't know about you but I wasn't doing the furniture moving again. I finally get a hold of someone--not my issue I had to call 3 or 4 numbers. The cleaners say their equipment broke they can not clean anyone for several weeks. I ask Living Social for a refund, no dice they say they will be back up and running soon and I can get my carpets cleaned then. Well I doubt if any of what the vendor is saying is true, because they lied and told living social they tried to contact me--not once and I have voice mail. So frustrated awful vendors. Avoid all business with living social.
6/11/10
Is there a review from someone with details on their experience with livingsocial.com? I just dropped money on a deal and I'm not sure how my groupon even gets to me. Please help.
11/24/10
Hopefully it get to you. I bought something only to phone and find out that the musical ended in October and the lady at the box office had no idea what I was talking about.
1/16/11
why i cant print the 90 min. massage i bought on this site, they didn"t have a problem acccepting my money?
1/19/11
I purchased a deal and never got the email for the coupon. How do I call them. I cannot find any contact information.
Please. Thanks.
1/31/11
I TOO believe Living Social is a RIPOFF. I bought a one night reservation at a B&B in North GA. I've tried twice to make a reservation on their web site, with NO response. I tried contacting LS Customer Service department....excuse me, the NO CUSTOMER SERVICE department and haven't received a reply. DON'T DO IT....DON'T BUY FROM THESE PEOPLE!
2/22/11
I purchased tooth whitening product from livingsocial.com and received the purchase confirmation from them. I received nothing after that, so I contacted to their customer service by issuing a request form, then they just commented as "Unfortuantely, you will have to contact to " reseller" for any inquiries regarding shipping. Thanks for LivingSocial!".....no followup or anything to help me to contact their clients. I never received the product/refund.
Here are their contact number and address for anyone looking for more info.
877-521-4191 (US) or 0-800-014-8431 (UK).
LivingSocial, 829 7th St NW, Third Floor, Washington, DC 20001.
2/23/11
Living Social representatives have actually been responding to SiteJabber reviews. It might help to write a review and see if they respond that way: http://www.sitejabber.com/review-a-website
2/23/11
Hey, Hana -
If you'll shoot me a message with the e-mail address associated with your LivingSocial account, I'll be happy to look into this for you.
Thanks!
Sara Willis | Consumer Advocate | LivingSocial
2/23/11
I received the message from "customer service" today saying,
"Thanks for your note and we’re sorry that you’re having trouble reaching the merchant. Chances are, they are just completely swamped with the success of their LivingSocial deal. Hang tight for just a few more days, and if they’re still not answering your calls or e-mails, please contact our Customer Care department so we may look into the matter." - Another customer care? Yes, I called them and left messages. No answer or reply.
What I don't understand is, according to my visa statement, the amount was charged and recieved by "livingsocial", not by the merchant. Why on earth is livingsocial redirecting me to deal with the merchant while taking the payment?
2/23/11
My help request number is #:15132-329698, Sara. It would be great if you can look into this.
2/23/11
Hana, we directed you to the merchant because they are the only ones able to track your purchase. However, I will call them tomorrow to see if we can find out what has happened. If we are unable to reach them or if your purchase is not being delivered, we will be happy to extend a full refund.
I will follow up with you via e-mail after calling the merchant.
Thank you for your patience.
Sara Willis | Consumer Advocate | LivingSocial
2/24/11
Hi Sara,
I think I just need to have full refund and close my account at livingsocial. Thanks.
2/24/11
I'm glad Livingsocial is stepping up and attempting to do things for consumers. Hope it works out for everyone involved!
2/24/11
I think their system and service need lot more improvement. They should follow up us after a purchase of voucher, also provide us more/accurate info before purchase what to expect.
A customer service sent me an e-mail today with "instruction" and "voucher number" for the first time as well as saying I will have to pay shipping and taxes on top of what I already paid by my visa few weeks ago. This confused me since I was not notified at all that there would be 2 payments and extra fee to receive the product until now. I did not experience this confusion with Groupon/ the deal of the day somehow and that's why it made me lost credibility on Livingsocial even their deal and service are approved by some others ...I hope I get my refund with no further problems and less people would experience this type of stress in the future..
3/1/11
Hi, Hana -
Would you mind expanding on your feedback a little bit? I would love to give your feedback to our team so we can improve the site, but it would be great to have some specific examples of the changes you would like to see.
Thanks for your input!
Sara Willis | Consumer Advocate | LivingSocial
3/9/11
Hi Sara, I confirm I received a refund from living social and I would like to appreciate your help. I strong believe it would have been impossible without your help. As my feedback, according to other posts listed on this site, many people seem not have received an instruction or purchase confirmation with coupon code like me. This process should be automatically done electronically and if your system is failing to do so, you should look at it to improve so this type of bug never happens. Secondly, inform the customer what is including and not, what's the condition and what's the additional payment to merchants, all clear information, that I believe that you are responsible to obtain from the merchant as long as you are sort of acting a dealer. For the customer, discrepancy and trouble with the merchant when using coupon will be a big stress. I expect social living will do a full customer care until the deal is actually received by the customer. An anonymous message from social living cutomer care was very unprofessional, careless and unfriendly. Social living should improve a cutomer care by having a representative with a name and e-mail address as you did here. These are my feedback to you.
3/15/11
Hi, Hana -
I am so glad we resolved this issue for you! We'll take your feedback into account and share it with the appropriate teams.
Please let us know if we can be of any further assistance.
Sara Willis | Consumer Advocate | LivingSocial
3/16/11
This company is trying to raise funds and expand
http://online.wsj.com/article/SB10001424052748704164204576203021085137778.html
I don't know that if I were an investor, that I would ever fund this company. My experience has been disappointing, and I feel they operate dishonestly. I don't think I would ever again buy a deal from them, or recommend that anyone would.
First, I purchased a deal for movie tickets that would become free if three of my friends also purchased it. My friends did, and I was told I would receive the deal for free, only to find a charge for this on my credit card statement. I contacted them about this over a week ago. I still have that charge on my statement.
Second, and before I knew I would be fraudulently charged for the movie tickets, I purchased a deal for a hotel stay in Yosemite. I knew that the fine print said that the deal was only valid during the off-season at Yosemite, which I was fine with. I called the hotel to make a reservation immediately after I bought the deal, and several more times in the following days, leaving messages specifying what days I wanted to book. I also e-mailed the hotel about this. No word back in over a week. Now the hotel says that they are all booked, and that the earliest weekend reservation is in October, at a room with twin sized beds. This is ridiculous. I e-mailed Livingsocial about this, and have yet to hear back.
Don't buy. Don't invest.
3/16/11
Hi, Leo -
If you wouldn't mind sending me a private message with your e-mail address, we'll be happy to look into these issues for you.
Thanks!
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/19/11
Bought a discounted night at a hotel and tried from that minute to book and it said there were no living social days left. called american express. Rip-off Plus it is ilegal to put an experation date on a deal....FYI
3/19/11
Hi, Leno -
If you aren't able to redeem a deal, we're always happy to refund you. You can call us, e-mail us, or shoot us a message via Social Media and we're happy to take care of things.
Thanks!
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/19/11
Whoops! Sorry, Lino! Was still thinking about Leo and mashed your names together. Thanks for the message. We'll straighten things out ASAP.
Thanks,
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/19/11
Whoops! Sorry, Lino! Was still thinking about Leo and mashed your names together. Thanks for the message. We'll straighten things out ASAP.
Thanks,
Sara
Sara Willis | Consumer Advocate | LivingSocial
3/30/11
I just received a LivingSocial Escapes deal for Orlando, 3 nights at one hotel, 2 at another on Daytona Beach. Sounded like a good deal but didn't want to jump without talking to someone. I called the number. EPIC FAIL on customer service. Lady named Janet was probably the rudest person I've ever spoken to - especially someone trying to sell me something. Basically told me to buy it first then she'd answer my questions. After that poor experience I found this website (Thank God!) We are a family w/3 small kiddos and live on a tight budget. I can't imagine what our one and only vacation "might" have been had I bought. I'm curious if anyone on here has purchased any of the escape deals, and if so, what was your experience? I'm getting ready to post on facebook, to my 600+ friends - I suggest everyone on here do the same. If you want to get the word out, that's the way to do it.
3/30/11
Hi, Karen -
Would you mind shooting me a private message with the name of the deal? We believe we recognize it, but we'd like to make sure before having our Merchant Services department take action.
Thanks!
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/1/11
Never buy this stuff, its a ripoff
4/1/11
Hi, Lino -
We are still happy to provide the refund we have offered you if you will provide us with the e-mail address on your LivingSocial account. We are also happy to discuss any other action you would like us to take to remedy this situation, since the property was unable to accommodate your chosen dates.
Thank you for your patience,
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/5/11
Hello Sara,
We have gone back and forth on private messages here, but I am still waiting for my refund (since August). Can you please help me with this?
4/7/11
I have been trying to advertise my business on LS. I am in St. Louis, MO. I was told my business does not meet the demographics for LS. I have seen in other cities that there are the same types of business advertising that I have. The sales rep that I have spoken with in St. Louis has been very rude. I have sent emails trying to speak to someone in management and nobody has gotten back to me. I would like to be treated equally like any other business that advertises on LS. Ken in St. Louis
4/18/11
Hi Sara, Can you help me get a refund for a Laser White Express, Fort Worth purchase made a month ago? The company is a scheduling sham...two appointments, two cancellations, all via email, all at 11 pm the night before the appointment. I'm not going to continue to mess around with this. Disappointing...really, really disappointing. Thanks!
4/18/11
Big Disappointment. NEVER AGAIN!!!
4/20/11
Hi, Lino -
Just a reminder -- we are still happy to provide the refund we have offered you if you will provide us with the e-mail address on your LivingSocial account. We are also happy to discuss any other action you would like us to take to remedy this situation, since the property was unable to accommodate your chosen dates.
Thank you for your patience,
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/20/11
Hi, Dorothy -
If you'll reply to the private message I sent you, we'll be happy to take care of that for you.
Thank you,
Sara
Sara Willis | Consumer Advocate | LivingSocial
4/29/11
i am in Australia and also have sent a comment to LS regarding an amount on my credit card statement from LS that i did not purchase and does not appear on my account, followed by a $3000 amount to an unknown company charged in $USA. i have now had to cancel my credit card but want to know how the amount from LS was accessed, obviously not by me apart from the fact that i didn't make the purchase, it does not appear as having been made in 'my account' even as a gift. i have only just started using them but will not ever again, BEWARE who has access to your credit infromation, i also found out later that they STORE it..... i am waiting to hear back but it seems a huge coincidence that these amounts are both in $USA and made within a day of each other. NB i have not taken money out of an ATM or made other overseas purchases with this card. BEWARE until the matter is investigated and resolved i am lialble for it and need to pay it .......A very expensive lesson on checking the security of who you give your credit card details to....
5/29/11
Well Sara , I checked my credit card and I did not get the refund you promised. I sent you the info and you ripped me off good. Guess I'll be taking this up with American Express and their complaint department. What a rip oof, you sell me a hotel room at a rate the hotel does not make available, then you promise me a refund and I get squt. You should be ashamed.
5/29/11
Hi, Lino -
Your refund was processed on March 19. Please see the private message from me for additional details.
Thank you,
Sara
Sara Willis | Consumer Advocate | LivingSocial
5/30/11
Hi Sarah,
Congrats on getting in on your sweet deal from LivingSocial!
Once you've purchased your deal and the deal closes, a second email with your voucher attached as a PDF file arrives to your inbox the very next business day. You may also visit livingsocial.com and log in to your LivingSocial account where your voucher will be available to you under the "My Deals" tab. With voucher in hand, you'll have all the information you need to redeem your stellar steal.
Still having trouble locating your purchase? Drop us a line at 877-521-4191 or by emailing us at help@livingsocial.com. We're always happy to help!
Thanks for LivingSocial!
Megan
Megan Cohill | livingsocial | Consumer Advocate
7/21/11
I've bought many deals from living social and never had any problems - until I tried to "gift" one of my purchased deals to a friend. The purchase went through, my credit card charged, and I received an email stating my friend would receive the voucher by email. My friend never received the voucher, and even checked through spam folders just in case. And I can't resend it to him because I never had it, nor can I access it from my account to print it up to physically hand him the voucher.
So not only have I lost my money, but I am incredibly embarrassed by my failed gift.
I've submitted 3 help requests through their website over the course of 4 weeks, and not even an acknowledgement that the request was recieved. I've called the customer service telephone number daily for same number of weeks, and they aren't even allowing calls to remain on the line to hold for the next available consumer advocate because they are "experiencing very high call volume" and then they disconnect you.
It seems like livingsocial consumer advocates are active here, so I'm hoping I can get one of them to assist me instead of my daily phone calling and emailing to no end except wasting my time. I like livingsocial, and have had great deals in the past. But if this is the type of customer service I can expect if I do have an issue, then I will be highly hesitant to buy another deal.
7/21/11
Hi Lynda,
Help is on the way! Please check your SiteJabber inbox so we can unleash the hounds and start on the hunt for your gift vouchers so you may have those for the gift recipients.
Looking forward to hearing from you,
Megan
Megan Cohill | livingsocial.com | Consumer Advocate
9/12/11
I bought a maid service ($30) voucher back in November then in June I went to use it. Called the company to use it and they said "we are booked up for the year, give us your name/number and when an opening comes up we will call you".
I called Living Social back and told them this (my vocher expires in November)... and they said they would refund my money. I said I don't want the money I want the service. They said they would look into why the company would sell more vochers than they could handle and refunded my money (whatever).
TODAY, the SAME deal is selling for DOUBLE the price and I was like WTF they couldn't fulfill my voucher for $30 and now they are selling them for $60!!!
I called Living Social and they were like "too bad so sad" we refunded your money. I even got the direct number to apparently the head person who was like too bad so sad.
I cannot believe the freaking company wouldn't accept my $30 because they were "full" and now they are selling the EXACT same thing for double the money. Obviously they have people available and just didn't want to do mine because they sold it so cheap.
Obviously this company didn't want to send out the maids for people who purchased the $30 coupon and are now selling them for double the price!! And Living Social Customer Serivce is useless and won't do anything at all and have a too bad, so sad attitude. They not only had my money from November to June, but I didn't get the services I purchased and now they are selling hte exact same thing which I could not get for Double!!!
10/2/11
Hi, Lori -
We're sorry to hear things didn't work out in this case, but LivingSocial takes all of our customers' feedback very seriously. We're more than happy to investigate any issue that arises in redeeming your deal. If you'd like to send me a private message via SiteJabber with more details, I'll be happy to take a look into your case.
Socially yours,
Sara
Sara Willis | livingsocial.com | Consumer Advocate
10/24/11
My "original" voucher was cancelled instead of the "subsequent" one by mistake. I called in on 5th October and Hanna from the Consumer Advocate team had given me instruction and said she would arrange refund. I've tried to call again but it seems the line is always busy while here in Australia is midnight when you guys start to work. Could you please let her arrange the refund ASAP?
10/24/11
Hi, Peng -
I've sent you a private message regarding your issue. Please respond with the information we requested and we'll get right on the case!
Socially yours,
Sara
Sara Willis | livingsocial.com | Consumer Advocate
10/30/11
It has been a week. No more response since then...I'm still watching...
10/31/11
Hi, Peng -
Your issue has been escalated to Australian Consumer Services. We'll give them a nudge to make sure they're responding. We appreciate your patience.
Socially yours,
Sara
Sara Willis | livingsocial.com | Consumer Advocate
12/21/11
Finally, after 3-month waiting, the refund had arrived. I cannot say I'm disappointed about the result as the case was closed before Christmas so it didn't pass my bottom line...However I strongly suggest you guys improve your software.
2/3/12
what does it mean when I see livingsocialwashingtondcus on my bank statement?
2/6/12
Hi,
I bought a deal for Art Lessons in London. The purchase went well but when I tried to arrange the actuall lessons and called the mobile number stated on the voucher, no one picked up for almost two months! Finally I reached someone who told me they are doing the planning for the new year and I will receive a call in a few weeks. No one ever called. I tried again end of Jan but the number die no longer exist. Hence I sent an email to social living which was promply replied to. They gave me a land line number which was never answered and after a few weeks also did no longer exist! Hence, I sent another email to social living which was not replied to at all. Then another on to chase but since the end of Ja no more reply from social living. I am very disappointed about their customer service. What would be the best next step?
4/10/12
I am in tears. I've been a long time customer. I purchased a coupon for a photobooth to use at my wedding. When I called to book my reservation, the merchant said she was completely booked and to call LS to ask for a refund. When I called and emailed, LS said they could do nothing because it had been past their 5 day time limit for refunds. They wouldn't even try to resolve the issue or even offer a partial refund or deal bucks. I'm out of $425 and no photobooth for my wedding. Sara, or Megan, or whomever is a consumer advocate for LS, can someone please help me out??????
4/13/12
How do I know if a voucher has been used? Can living social look it up? LJ
5/8/12
I bought a restaurant voucher through LS which the restaurant refused to honour. LS advised us that they did not refund money but would credit the full amount for future use and emailed us to the fact they would not use our credit card details and instead deduct the amount from my credit with them (Deal Bucks)....you've guessed it, when I bought a further restaurant deal they debited my credit card. I have now emailed them 3 times and they do not reply either by email or phone so where do I go from here? I have had good relationships with similar types of social media sites but this company is ignorant, dishonest and not to be trusted. "BUYER BEWARE" do not deal with Livingsocial....any idea's where I can go from here....please advise. Bob Barton. Australia
5/29/12
Hello.
I too bought from LS and emailed for a refund within the stipulated 7 working days but no response. Followed up email and agin no response. Tried calling and was on the line for 12 minutes before I abandoned it. Is there anyone from LS on here who can help as this is just a total joke.
Rgds,
Suzi D
7/8/12
I am currently interested in purchasing the B&B in Belize LS deal. Before I purchase it though, I would like some clarification on when this trip has to be taken by:
Limit 1 voucher per reservation; vouchers cannot be combined to extend stay • Reservations required and subject to availability; must be booked by October 11, 2012 • Not valid on group or existing reservations • Cancellation/re-scheduling policy applies; voucher subject to forfeiture • Based upon double occupancy; additional guests will cost $25 per night per person due at check-in • Max occupancy is 2 adults and 2 children or 3 adults • Additional nights can be purchased for $90 per night directly from the property; subject to availability • Airfare not included • Must have motorbike license to use one • Taxes and resort fess are not included and will be collected at redemption • Nights must be used consecutively • All deal components must be redeemed during one stay • Other conditions apply. PAID VALUE EXPIRES ON JULY 8, 2017
PROMOTIONAL VALUE EXPIRES ON SEPTEMBER 14, 2013
10/10/12
We bought a "deal" for electric boat rental in Chicago. Tried to make a reservation 15 times and every time we were told there was no availability. Now the deal has expired and the boat rental placl or Living Social will do anything about it. I would say it's a scam.All the comments on how retailers loose money on deals, my guess is they keep telling them no availability until it expires but offer them full price (minus the LS deal). That way they make more $. My advice is to stay as far away from LS as possible.
11/8/12
I bought a LivingSocial deal for MBistro. When I went to print it my printer was out of ink so when I tried to print it again it said it was already printed so now I have no comformation. I do have a conformation number. What do you suggest I do now?
3/6/13
does living social accept amex?im trying to puchase a voucher and evert time i put my card in it says OPPS CREDIT CARD NUMBER NEEDED.
4/24/13
I bought a living social voucher for the Foam Factory 3hr car detailing package. When we dropped off the car we were informed that the car was too dirty to be detailed by them with just the voucher and that it would cost us an additional $120 for the service or we could contact living social and get a refund. I asked if they could just give me the regular 3hr cleaning and not to worry about the "extremely dirty console" and they refused....so far its has been 2weeks with no resolution, other than a deal bucks refund. I don't want to use this company again for anything! Just want my money back! There isn't any trust with me and this company just by what I have found out between emails with Living Social and online reviews
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