I've never had an issue where I had to call customer service so that could be another story...but overall...I'm happy. (in 311 reviews)
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About two years ago, I did an advertising campaign with LivingSocial - WHAT A MISTAKE!
I gave them the information for the summary for the potential buyers to read.
Their writers ignored what I gave them and tried to make it humorous instead of useful information. I reviewed and complained three times about their spelling / grammatical errors and how stupid their "ad" sounded.
After several more attempts, I compromised and left some of their stupid stuff in because they told me their writers were "professional" and knew how to appeal to customers and get them to buy.
The results were very disappointing! If they had used my ad the way I had it written, I would have gotten much better results and would probably have used them again.
It's too bad they don't have a ZERO star rating - because that's what I would like to give them.
Same greedy concept...some stores are not honoring their coupons and charging their customers other hidden cost when they show up for their product or service to off set their cost to either break even or make a profit. A company can not last if it just breaks even. I had a customer that has used my company several times and he purchased the same service with L.S. on the day of his service they informed him his service date was rescheduled with and adjusted price that was about 60% more of the purchase of his coupon. He could not have the service on the date they rescheduled him for he canceled it and lost his coupon purchase. He called us to help him out that day, which we did...the only thing he could do was shake his head and accept his loss.
I have used Living Social to gift my dog sitter - twice. Both times, she was unable to use the vouchers due to redeeming the tickets (both were events) Not sure if she understood the system, but I was with her when she called customer service and got no help from them. Calling the Vendors were no help- they just dorected her to Living Social. I gave her the cash instead, and was out $70, becasue when I called LS customer Service, they basically said "too bad" -- they had no record of her call, either. and I was standing right there when she called
I purchased 2 two tickets from Livingsocial to the Dallas Cowboys vs Vikings football game back in June of this year. When I arrived to AT&T staduim with my voucher in hand, I was told by the ticket office that they would NOT honor my vouchers because they DO NOT have any such contract or relationship with Livingsocial or the vendor who provided the vouchers. I traveled from Houston, rented a hotel room expecting to treat my husband to a wonderful football game with his favorite team only to be told that the tickets we no good. This was my first time using Livingsocial and certainly my last time. Hopefully this comment will prevent someone else from making a HUGE MISTAKE!!
i purchased 2 tickets from living social for pre season Dallas Cowboys vs Vikings game at AT&T stadium. Paid via credit card 2 months ago and received 2 vouchers. Game day was today 8/29/15 at 6pm. I arrived at will call at 6pm and was told the voucher was not valid or honored by AT&T stadium and they have no affiliation with living social or via tix online. After almost an hour speaking with will call and a box office manager they advised I should contact living social because the vouchers provided are not honored. They only accept tickets from ticket master. Called living social and of course they were closed. Now I have to wait to speak with them to refund my money! They ruined my day..Never again!!!
I order my wedding dress size 16W, the dimensions stated on the website were my exact size. When it came in it was in a plastic bag not a protective box as they guarantee. The whole dress was in a bag the size of a large Fed ex envelope. I couldn't believe that they stuffed a wedding dress in that bag. It was very wrinkled. I tried the dress on 4 weeks before the wedding. It was so not a 16W. I couldn't even begin to try it on. The fit was horrible. I reported to them the wrong size. They wanted it shipped back to China at my expense and then I would get a new one. AT what size???? I was forced to cancel the wedding and sell it on craigslist. Thank God it could be tailored for a much smaller woman!
SO tidebuy not only didn't give a sh xx about giving the customer the right dress , the inside lining was made from a bed sheet instead of quality materials. The dress was over $200.The picture on the website was stunning. The quality and fit was abhorrible.DONT WASTE YOUR TIME ON TIDEBUY, or any of the other Chinese sites. It sounds too good to be true.It is. They grab whatever is on the shelf. NO size on the item, They get paid in full. You cant use it. That is very expensive toilet paper! THEY ARE A SCAM> See my review on Rosewholesale. I got burned by them also. A happy deal, Ivan, Mookie,all are these scam artists.STAY AWAY FROM THEM.You will not save money, you will loose money!
I have made two purchases on Living Social, both for services. With neither purchase was I able to get the merchant to perform the service.....one would not even return phone calls after 5 tries and voice mails.
BEWARE OF REFUND: Living Social gives their "Deal Bucks" only, with are worthless for their worthless deals.
i have ordered 3 items at different times from this lot and never received one of them.
they got the money and then said i had a voucher for the value, when i checked this the voucher had expired 6 weeks previous.
no customer service, $#*! service all round.
keep well clear of this shower of crooks. kevin
Bought pro house cleaning for 80 dollars. I called they scheduled for 2 months away then pro house cleaning didnt show up. I called and they hung up on me when I told them they were a no show. Now pro cleaning wont return my calls and sends me straight to voice mail. I've left 10 messages! Scam scam scam
Have ordered a few times, once the business was out of business and it took several weeks to get a refund. Then restaurant . Com was a scam and the refunded the money again after a couple weeks. Just seems like the don't have the bus worked out our are taking less than reputable companies.
Living Social has no customer care service and if you don't comply 100% with their inflexible rules they have no problem telling you off. I received an £80 gift voucher for afternoon tea at a prestigious London Hotel. I misplaced the gift voucher and once I found it, it had expired. I explained this to Sarah at Livingsocial who could not have been more uncaring and unhelpful. She was quick to point out in her dictatorial way that 'it is no one else's responsibility but your own!' Sarah was apparently very comfortable with the knowledge that they happily took £80 from my friend without delivering any service for the money. They could very easily extend the voucher for one day in order to ensure that I can spend the voucher but simply refused to this and very interestingly pointed out that they have no facility to do this. In other words, they make their profit from an unrelenting policy of not helping their clients whose gift vouchers expire regardless if it is one day or one year. Furthermore, Sarah told me in her abrasive way, that I was not her client and therefore not entitled to any further explanation. This is certainly an interesting way of looking at clients. To me Livingsocial has three clients:
1. The person who pays them for their gift voucher - they have every expectation that this will be delivered
2. The person who receives the gift voucher and the service their friend has paid for - In this instance, this is me but Sarah didn't seem to understand this
3. The hotel who will be providing the end service and in this case The London Marriott Hotel in Park Lane.
What is clear from my conversation with Sarah, is that not one of these 3 clients are important to Livingsocial.
Good luck Livingsocial in establishing a client friendly and ethical company. With a policy that clearly doesn't treat customers fairly and customer service staff like Sarah, you certainty need all the help you can get!
I find LivingSocial as a hit-and-miss site; most of the time nothing there interests me.
However when something does the deal is usually incredible! Not only is it a great price but it works smoothly and successfully! I have got vouchers/ orders through them (/ third party) a few times and I have not yet been dissatisfied with the product or service.
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