Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.
Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got
La robe est magnifique, la taille correspond parfaitement à mes mensurations. Un seul petit bémol, mesurant 1,62 m, elle est un peu longue même avec des talons de 13 cm.
Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much
I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.
Beaucoup d'articles proposés. Pas de problème dans les tailles pour les vêtements mais parfois déception quant à la nature du textile la précision n'étant pas suffisante dans le descriptif. Exemple 2 modèles de coupe identique, l'un en tissu laineux épais, l'autre en polyester fin sans avoir eu l'information.
Perfect material, right dimensions as described in the dimensions details and colours as in pictures. Very satisfied, I would recomand
Delivery time is good
The size is slightly slim
The fabric is all synthetic but well taken care of in manufacturing
For its price it is valid
O que nos eleva é a força de Deus e tudo que emana do Teu Poder. Nossa Senhora de Guadalupe, maravilhosa Mãe de Jesus, engrandece qualquer ambiente. Presentei-se com essa belíssima e abençoada imagem.
Love these sweaters. Great quality. Love that these are available in different colors. At first we only found the 3 different colors but later we found 5 different colors to add a variety to the wardrobe.
The products were up to my expectations, and delivery according to schedule.
Cela commence à faire un moment que ce site me permet d'offrir des cadeaux originaux et jusqu'ici je n'ai pas beaucoup à redire...
The item was very well packed, arrived fast.
Quality is good.
Really a nice gift for a guitar lover and for an affordable price
Foi boa! Gostei sempre que o produto me agrade voltarei a fazê-lo para já não necessito de mais nada quando isso a contecer não isito em pedir novos produtos..
In time. Med bestillte produkter som kom etter kort tid. Kan rekomenderes.til alle som ønsker stilige klær til bra priser
Les qualités des produits sont bonnes, les prix sont tout à fait corrects, mais, malheureusement les délais d'acheminement des articles commandés sont trop longs. Pourquoi ne pas faire comme vos concourants des dépôts dans quelques pays européens vous y gagnerez du temps et sans doute de l'argent car pour nous Européens nous savons tous que la Chine est un pays éloigné et que le transport par bateau ou par avion est cher.
Producten gekocht in de flash sale. Bikinis, blouses, broek, jurk, tops. 1 deel ervan is geleverd. Het meeste mooie kwaliteit. De shirts waren anders dan op de foto, vielen iets tegen, maar wel draagbaar.
Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!
Ordered a seasonal sweater (for Christmas) and was very happy with the quality and fit given the great offer on the price. Delivery was fast with accurate progress updates. I will definitely shop here again.
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- singapore, Singapore, China
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service