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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have been a customer for quite some time, and I enjoy the choices and prices for Women's clothes. I have bought from the Elite range and have been delighted with my purchases. Other clothing, like summer dresses, beach wear, T-shirts, shorts and a Winter jumper and cardigan.have all proven to be good purchases at affordable prices. Quality, choice and great prices keep me coming back for more. Delivery is prompt.
Fue muy profesional el trato con vosotros y obtuve el producto con rapidez y eficacia. Estoy muy satisfecho, volveré a contactar de nuevo más veces.
Non avendo visto che l'acquisto era possibile solamente da una determinata cifra in su non ho ricevuto gli oggetti ma mi è stata fatta l'offerta di uno sconto del 20 x 100. Avrei preferito ricevere il rimborso della somma anche se piccola. Buonasera
Jó áron, jó termékeket vásároltam lenvászonból, ill. Vászonból: női ruhát és nadrágot. A szállítás a megadott időpontig megtörtént. Az előre fizetéssel nem volt gondom. Megérkezett a rendelt termék. Elégedett vagyok a LIS-pal.
The goods are as good as promised. Very recommendable.
Shipping took a bit long, but maybe we are too spoilt in that respect considering the distance round the world..
Livraison impeccable dans les temps tous les articles commandés sont impeccables à tous les niveaux je recommande fortement
I bought 5 shirts on March 1,2025 and I received them on July 8 2025. It's too much. The shirts are really great but the way of shippment is horrible.
I ordered a beautiful green dress and it arrived very fast. It is really pretty and also the size was absolutely perfect. Everything fine except for the wrinkles everywhere in the fabric. I washed it and hoped that the wrinkles would disappear, but they did not. I'll have to iron it and am a bit worried, because it is polyester, which I normally never buy, so I feel uncomfortable about ironing it.
Livraison taille 46 au lieu de 44. J'attends toujours qu'on m'explique comment renvoyer la paire de chaussures. Ainsi que le remboursement.
Cher client,
Je suis Megha, responsable du service client de Lightinthebox.
Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les meilleurs délais.
J'ai créé le ticket n° 103639835 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.
Au plaisir de vous aider!
Cordialement,
Megha
Service client Lightinthebox
Items bought did not correspond to what a saw in the add.
But still I appreciated the nature of the cut and sewing but not the material.
Grandes tailles à peu près inexistantes.
Trop de polyester et pas de coton.
Pas de cuir en chaussures.
Der bestellte Artikel entsprach exakt der Beschreibung auf der Internetseite. Problemlose Kaufabwicklung.
A shop árukínálata kiváló. A megkapott termék teljesen megfelel a katalógusban ajánlottal, kifogástalan a minősége. Az árak igazán elfogadhatóak, a szállítás pedig precíz és gyors. Szeretek itt vásárolni.
Jag beställde ett par vaderade cykelbyxor. Det tog ca 2 veckor för leveransen. Helt ok. Mina cykelbyxor har jätte bra passform och är af skönt material.
Su besoin je n'hésiterai pas à recommander, le délai de livraison à été tenu et rapide, et l'article correspond tout à fait à la description qui en a été faite
Ho ricevuto pantaloni di misura errata... ho chiesto XL e mi è arrivato 2XL e non ho compreso come provvedere alla sostituzione
Souvent quand je suis pas la sa arrive que on vient livré mais heureusement je peu compte sur vous de votre dévouement merci
Produit conforme à mes attentes, pose très simple, donne une agréable ambiance au jardin la nuit tombée
Trovo articoli ottimali per me adatti alle mie esigenze. Capi femminili che conferiscono stile e glamour.
Zeer goed materiaal, de lange wachttijd is, is de moeite waard. Word de leverings tijd groter als afgesproken dan word een gratis geschenk voorgesteld of annulatie kan ook; ZEER TEVREDEN? GOED MATERIAAL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gentile cliente,
Sono Megha, responsabile del servizio clienti di Lightinthebox.
Mi dispiace molto per l'inconveniente. Ora riceverà assistenza personalizzata in tempi rapidi.
Ho creato il ticket n. 103643832 per il suo problema. Il messaggio verrà inviato al suo indirizzo email relativo al suo account LITB. La preghiamo di esaminarlo, attenderemo una sua risposta.
È un piacere aiutarla!
Cordiali saluti,
Megha
Servizio clienti Lightinthebox