Overall, the customer service was fast efficient and even though I had some rough times, they helped me alot. (in 180 reviews)
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Absolutely the worst customer service experience I've ever received. I have never had it take OVER a month to get a refund for anything! Not being able to actually speak to a live person is ridiculous. The response time is not acceptable by any means. Will never use this site again. So utterly disappointed. DO NOT USE!
Tip for consumers: DO NOT USE!Ask Jacqie about LightInTheBox
Flat out....DONT ORDER!! Please take me serious! This place is a joke. Order time are absolutely ridiculous! If I would've know it was going to take months for my sweater to get here, I would've just went to the mall to find something similar. Plus, realize you have to also pay for "customs" fees. It's BS that they don't tell you that when you order! What a JOKE!!
Tip for consumers: Go ANYWHERE! ANYWHERE BUT HERE!Ask maria about LightInTheBox
I guess this will be my last time of ordering from here. the bra I ordered was totally a waste of money, not the same size written on it. I ordered cup b which should be a perfect fit, but I bet the bra cant even fit a baby. So small.
Was charged extra 30dollars when product arrived, after paying for tax and goods included in this website.
Such a bad experience, would not recommend at all..
I ordered some time ago a few things and it said the other day that everything was sent. When I checked the tracking number so went the package can not be traced, called UPS and they had not received reached more than the electronic shipment. Now I sit here and have paid, tried to contact LightInTheBox several days but get no response.
This is absolutely the worst company I have had to do, I only raise a note of caution. Beware,
Tip for consumers: Be carefulAsk Anonym about LightInTheBox
Nice site really I try many shopping site but I don't find like the services and the quality is perfect also they have quick shipping free
Terrible service !
The confirmed shipping date to be the 29. November, and yes, it's marked as sent under "My Orders", but UPS (the shipping company) confirms that only the shipping label was created that date, and they have not received any package for shipment. So it seems that this company are trying to scam customers with wrong delivery dates, and on the top of that, they never answer mail after orders are placed & payed. So stay away from this company !
I received following mail from LightInTheBox:
First of all thank you very much for your confidence and interest in Light in the Box.
We regret the delay, some products have been subject to customs verification in our store, please a little patience, your order will be shipped in about 7-10 days more, do not worry reimbursement for the cost of fast shipping Once you receive your order.
Please if you need any further information, please contact us. We will be happy to assist you.
We await your prompt response, we send a cordial greeting.
Why have they marking it as shipped the 29. November ? And why haven't they told me about this delay before I am asking. And lastly, why try to cover it up by wrongly marking it as shipped ?
Tip for consumers: Stay away from this company, that is the only way to make them give better service. They will not listen to complaints, and if you read the other negative reviews, you will also see that the answers from this company are almost identical, and they are excusing in the start of the sentence, but ends in complaining about the customer or the customers way of handle the orders, typical Chinese, can never take critic.Ask Harald about LightInTheBox
i am surprised to see so many 5 star reviews... there can only be one explanation to this... self planted and fake ! all 5 star reviews are self planted..they are all fake as their products are...! I wonder how on earth anyone can be happy with lightinthebox? I have done detailed product reviews of lightinthebox, check my user name.
fantastic quality products, arrived on time, very well priced, will use them again
Most of the products I bought made by a high quality materials. The shipping is fast for 89$ and above orders. There's only one problem which is the processing time. It takes long time to prepare the order between 8 to 15 days.
I'm more or less always happy with the products I resive and the quality is good. The prices and service are great. And the products arrive in time.
Because , there are meny thing and staf very small prices and free transport and very good girls who makeng the orders.
me encanta el formato de su pagina, ademas que los precios son regularmente bastante economicos. Lo unico que no me encanta, es que hay muchos productos que son excesivamente caros. Cuando los encuentras en paginas como Ebay o Amazon, el producto facilmente puede estar 25 o 40 dolares mas economico. La mayor parte del tiempo ocurre con productos que dicen estar a 80% de descuento costandote $20.00 y que el precio regular es $100.00 lo cual es verdaderamente ridiculo y absurdo cuando se trata de una camisa que en ebay la encontramos a $8.00 como mucho. Aunque me he encontrado con cosas como estas, tambien es cierto que he comprado productos tan economicos como $0.59 y de muy buena calidad y trajes de $2.99 que me han quedado de maravilla. El shipping puede demorarse hasta 4 semanas pero es gratis. Su servicio al cliente siempre me ha respondido con prontitud asi q le doy 4 estrellas.
Produto de ótima qualidade, prazo de entrega muito bom, por ser no Brasil esperava uma espera maior. Recomendo!
Good experience!!!Fast shipping, great customer service!!!
Everything that I have purchased has a good quality.
iam totally not happy with the customer service made an order 3 weeks back and some days.up to now have not received my dress and no communications at all am now wondering wether i was scamed or my dress is still on the way
Tip for consumers: have i been scammedAsk tracey about LightInTheBox
I ordered my wedding dress, flower girl, and brides maid dresses from Light in the Box. I had never ordered from them before, and new that I might be taking a risk, but there were so many (hundreds) of GREAT reviews, I felt the risk was minimal. I have to say I and my brides maids were more than impressed. Every dress was as exquisite as the pictures, they fit very well; only minimal tailoring on two of 5 dresses, and the quality was better than expected for the price I paid. Light in the Box does what they say they will do, and exceed expectations!
I bought a belt from Light in the Box and received it a couple of weeks ago. I am very satisfied with the purchase. In fact, it is an excellent belt made of very high quality leather. Its my first choice among all the belts I have. Value for money
I have ordered like 6 times from this site and is secure. Customer service is great, they respond as soon as possible. I would recomend this site to everyone. THE only thing is that you have to consider the possible taxes charges that apply on your country.
so much great stuff, we got lots :) very cool, my daughters loves it!!! we love light in the box <3
foi muito bem atendido, soluções rápidas, resposta rápida.
I am an old buyer of this site, i never had problems, what i ordered, that s what i got. I ll always buy from Lighting The Box. Thank You all for everything you do the way you do.
they were fast in shipping and any problems that arose they dealt with quickly and easily. will defiantly shop with them again
Great value, products met expectations, great service and delivery.
excellent service and great quality product, will certainly be purchasing from you again - next purchase is already on it's way!!
My purchase was my first online shopping. The experience was great, the dress i ordered arrived on time, good quality ata fraction of the price. I highly recommend shopping with Lightinthebox. Good job. Will purchase more.
So I bought a coat from lightin the box. Navigating the app was really easy, making my purchase was super easy. The product arrived right on time, but ran a little small on me. Which is fine, I understood that ordering clothes with Asian sizing would be a little snug. I like a snug fit.
When i bought this chain and wore it to work, my colleagues were all talking about it. This prompted me to buy ten more chains which am giving as Christmas present. Very nice gold chain.
The responses for our disputes and other questions are very prompt and positive, I really commend this.
i know they are famous,but the hand-made needs more effort,im ok with them,just please deliver faster next time.
These beautiful dance shoes are very comfortable, the colour goes with any colour dress and the service from LightinThe Box was great. Just ordered from them again.
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