Total ripoff

Ordered a ceiling lamp i never received. They refused to refund, gave me a coupn.

Again made a 2nd order via the coupon, they asked me for a copy of my credit card and passport, and in the meantime time debited the from my account the excess that was above the coupon value.

This business is a huge ripoff, there should be a way to sue them, they cant get away with such malpractices.

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LightInTheBox L. [LightInTheBox Rep] Dear Wissam,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

5/2/13

This company are just scammers. Really light in the box, I don't know how you are getting aways with this. This company has a huge reputation for ripping people off. They are also specialist in writing fake reviews on all their sites.

I made the mistake of buying from them. I had been sent a broken pair of shoes and when I sent them back for a refund they had only refunded me 25% of my order. also they took 3 weeks to process it.

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LightInTheBox L. [LightInTheBox Rep] Dear Debra,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

4/18/13

The design were cute, quality was ok the set back I had with LITB was the fashion line. The last few orders with LITB the sizing were horrible. The size chart is not across the board. I'm usually an M but most of the stuff came in M but the cutting is for an S. I guess the cutting is meant for Asian body type. If you are curvaceous, then most of the clothes will not fit. LITB refund only one of the items, but the other items were not refunded. I still have 5 LITB items unused and untouched. Maybe think more than once before buying the Fashion line from LITB.

The wedding gown and evening gown were superb. Amazing quality, true to size, gorgeous and quick shipping.

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LightInTheBox L. [LightInTheBox Rep] Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

3/7/13

I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: noreply-service@system.lightinthebox.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account ... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I’m sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? why do they need a picture of my credit card?? does anyone else finds this a little suspicious??

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LightInTheBox L. [LightInTheBox Rep] Dear Customer,

Thank you sharing your shopping experience with us! We will refund for your order via email. You can contact us at feedback@lightinthebox.com. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center:http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox.com

2/21/13

Horrible
I bought 3 pairs of shoes (I looked to the size grid, but only one of the 3 pair of shoes where correct, when I try them on), I also ordered a few dresses and a blouse, I was thinking that I was a clown, bad quality blouse and I paid $ 25, so it was expensive. I also ordered two dresses one M (Looked in Grid a bit to big, but I know the clothingsizes of china, order always a size bigger, so normally I wear a 34/xs), the Medium was way so small, couldn't get one leg in it :(. My first and last order was very expensive, I had 86 euro import duties (I thought it was a joke, but they didn't miss, I called to the import duty service). The import plus my clothes costed me 146 euro, and I had nothing, the shoes were broken after one time (I wore them to go to the cinema). I would say for the price I paid that you better should order from sites like modcloth.com or amazon.com, at least you can send the clothes back whitout any problem.

The costumer service was also very bad, I told them that the shoes where to big, they gave me the adress, I went to the postoffice and they told me the shippingcost would be 50 euro, I mean that was too mutch, so I send the an email to tell them that the cost for sending my shoes (and dress) back would be to expensive. So they said that they where sorry, that's it.

I was also disapointed because of the fact that they say that all the clothes are really cheap, but the shoes are very expensive, (most of them are made of plastic, so €50,00 is too much, for that price I can buy real leather ones ;) )

Lightinthebox is a scam company in China. You pay up front for them to make "custom fit" clothes. It takes weeks for them to carefully sew (HA,ha) these clothes. This buys the company time to charge your credit card before you can stop payment....because this is exactly what you will do when you get these poorly made clothes. The fabric is really lousy. They refuse to refund any of the purchase price. My daughter lost $200. Lighinthebox also pays for people to give them good reviews. Beware-this company does not have real street address or phone number.

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LightInTheBox F. [LightInTheBox Rep] Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

1/10/13

Ordered 1 days ago. Shipped via DHL. (Free shipping) Arrived within 5 days as promised. Very nice watch. Feels really solid in hands and unique designs. Works great. Delighted on this purchase. Excellent customer service.

I ordered $112 worth of product. One thing fit. I sent the rest back but have never gotten reimbursed. The company changed sites on me as well as account numbers and I could not communicate. Paypal finally got a return address but I am still waiting for a reimbursement for the items I returned. They were supposed to have reimbursed me on the return freight as well. If I email them they just pass me around and the whole mess begins again! Do youself a favor, do not buy anything from Lightinthebox.

Great variety, lot's of things to chose from. Nothing is second hand and every other week there are promotions and discounts that keep home-shoppers like me interested to check it more often than any other online shopping sites.
I have ordered a few things from this site. Many people complain about service time and quality, but I assume they are not sure about the policy behind lightinthebox.com.
Every product I ordered took about 15-20 days to arrive on normal shipment methods. One product, a costume actually, I paid extra for fast delivery and indeed it did arrive within two days of shipping date. Although shipping dates can vary among products or be delayed, once you know your product has been shipped it should follow the regulation of 10-20 days.
Now about quality of items. Real shoppers should know that before buying any products, you must investigate carefully. And yes I know you cannot regulate quality over the internet, but many reviews by customers is also a good way to find out about your product. This is why I like lightinthebox.com. Customers can write their review on their products, upload pictures, recommend it or not, etc. and this a great example of a user-friendly and honest producer-to-consumer relationship in a business.
As for me, an Asian student studying abroad, I love this site and the prices of the products are some of the most affordable ones out there on the web. It has made my shopping-life on the couch like heaven :)

First time I have ordered anything from LightInTheBox. Overall it was a very good experience. Web site was easy to use, but a little hard determining foreign shoe size. I placed order for 5 pairs of ballroom dance shoes. All arrived on time in good condition, were very comfortable. But one shoe had a defect. I contacted Cust.Service on line and forwarded photos of defect. Customer Service was prompt, courteous,& very helpful. Within a week I received replacement shoes.

Lightinthebox is such a great website! It's easy and simple to order. I ordered my flower girl dresses at only $60 each and I love them! They are gorgeous! I defintely am going to order a few more things for my wedding from Lightinthebox.

Got a clutch in white. It's bigger than I thought it would be. So I'm happy about that. Heaps of place to put my stuff in. Going to use it on my wedding day.

Received my watch yesterday and am delighted with it. Arrived within the specified time and the site keeps you informed as to the status of the order by mail. Watch works perfectly, looks exactly as per the website. Will definitely use the site again in the future

I have purchased a number of items from this web site in the last couple of weeks and have been very pleased with the products recieved so far. I am in Australia and they are shipped internationally here but they have arrived in a timely fashion, well packed and have been described acurately on the web site. I am very happy with my purhchases

I have purchased faucets, lights, and clothes from lightinthebox. Everything I purchase is of very good quality. Before and after sales support is excellent. I would highly recommend this site to anyone.

I like shopping with this site for new accessories and gadgets. I like to do shopping at cheap rates and i find rates are really cheap and affordable. I would recommend this site, good place to get decorative stuffs!

I am so pissed! I ordered these pair of boots and I wanted the ones in the picture. I read over the reviews and questions to try and find out what color the ones in the original picture was. Luckily, someone had already asked what color they were, and they got the reply, "brown." So I ordered a "brown" pair. I was a little doubtful, so I decided to contact them myself. I've been checking everyday since my order to see if I read it wrong, and to wait for them to reply back. I finally got my reply AFTER 72 HOURS, in which I wasn't allowed to get a FULL REFUND, and they said the ones in the picture were yellow! I was so angry. So I thought to myself, this couldn't be right. I went back to that one question that I've been reading for the last few days over and over so that I know I had gotten the right color, AND THE ANSWER WAS CHANGED TO YELLOW. The answer was literally CHANGED to yellow. So I ordered another pair and was hoping they would exchange it for me but THEY WOULDN'T GIVE ME MY FULL REFUND. They're the ones that said it was BROWN IN THE FIRST PLACE!!!!!!!!!!!!!! HORRIBLE CUSTOMER SERVICE. If I could, NO STARS.

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LightInTheBox F. [LightInTheBox Rep] Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

10/17/12

Excellent cannot fault them in any way. Both dresses are beautiful and more than what was expected. The delivery was fast and the colour of both perfect. Thank you.

Light in the Box had great communication, my product arrived well packaged and on time. Highly recommended

The prices were great. Considering it was coming from China and the shipping was free, it came quickly-within 2 weeks. They sent emails confirming the order. I will order from them again.

This web site comprises of many good products with the reasonable prices. The special discount in some period is very attractive and really valuable to every customer. I have bought twice in two weeks and will do further more of course.

Great selection of items, I use mainly to get lights and taps fittings. Great price and P&P. Very good customer service.

This site has been great. Great products, good delivery timing even here in Australia. and good prices

LIGHT IN THE BOX is Value for money ,they have great gift ideas are always there to help, there website is so easy to use . My family and i LOVE Light In The Box.All our orders have mayed us very happy .There packaging and shipping is great .The work man ship (tailor made items) are of high Quality many thanks jennifer &family

I have purchased several items from lightinthebox.all items were exactly as described and real value for money,the postage was free and the items arrived within the estimated delivery time.I will definitely make future purchases from this company.

First of all this company is from China.
If you are ordering from the UK- look out you will be hit with some high tax/customs fees.Fees will run you about: $20-$47.00 per order.I think you are OK if you live in the US.
Let me also warn you about RETURNS-you will be charged for shipping BOTH ways and a restocking fee(& u will never be able to recoup that money).
So make sure you buy something you know for a fact you are not going to return.Even if the product you ordered was delivered broke or the wrong item was sent to you, will still be out the shipping both ways.
In the past i have ordered bathroom faucets from Lightinthebox with no problem but i read many unhappy reviews that have ordered dresses.
In the future if i do order from China- i like to stick with a company that protects the buyer like AliExpreess.The seller does not get paid unless you are satisfied with your purchase.
i hope all this info helps.

Absolutely horrible. I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink. I understand I had to eat the cost of the dress, but they refused return on the shoes, saying the order was correct. Hmmm. Packing slip reads WHITE. Shoes are pink. I sent a photo to them of the pink shoes.... Maybe they can't differentiate colors? They offered me a coupon for future use at half the price I paid for the shoes. All items will be donated to a local thrift shop.

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LightInTheBox F. [LightInTheBox Rep] Dear Sarah,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

8/10/12

I ordered a wall painting and payment is processed. I recieved a shipped out confirm with tracking # - wrong tracking number. I tried logging on and now my account doesn't exist. I requested for new password - no response, yet I receive ad emails...all the time!!! Can anyone advise on how to get results - I really love the painting, but how long will it take to get it? does anyone know contact for this company?

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LightInTheBox F. [LightInTheBox Rep] Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

8/10/12

So BAAAADDDDDD!!!!! It is really a terrible experience that i had in lightinthebox. I was very happy that i find the eye shadow palette with 180 colors at the first time, and without more consideration, i place the order at once also for the $31.49 cheap price. Yet, 30 days were passed, yet nobody contact me about my order, and i am disappointed by the same replay of waiting waiting waiting ....I can not bear them. On August.1, 35 days later i finally received them, Yet, all was over when i unwrapped the package. Everything was destroyed........I give this bad review to lightinthebox just hope that tell you that never buy from them. They are frauddddddd..........

dresses arrived 3 sizes to small, returns are very complicated if not impossible, customer service is terrible, you have to take a picture of yourself in the non fiitting dress, mail it back to china 36$ each mailing fill out customs forms, site is almost impossible to navigate DO NOT BUY FROM THIS COMPANY YOU WILL BE SORRY.

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LightInTheBox L. [LightInTheBox Rep] Dear David,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

Most importantly: OUR CREDIT CARDS WERE HACKED within a day of buying something (a dress) on this site. Going through every transaction we had made in the past year (the card was 11 months old) this was the only site that did not run on verified and secured payment system. The charges made to our card were all made in China. Stay away from this site, seriously.
I ordered a last minute dress from them and it turned out nothing close to what was pictured, measurements were godawful (I am a size 6 and the dress literally fell off of me), and arrived with a tear down the zipper.
For 3 weeks after ordering, I attempted communication in order to get a refund. I got back multiple generic form emails which did not address a refund whatsoever. They (at the time, I don't know if it changed) had no US phone line- one was listed but nobody ever picked up- tried over 20 times during different times of day to call it.
These are scam artists, plain and simple. They do not represent their products accurately, the quality is terrible, prices are not just barely cheaper than anywhere else, and as youcan see from all of the other reviews, refunds do not happen. Finally, and they aren't secure enough to be trusted with your credit card information. Stay away from this site.

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LightInTheBox L. [LightInTheBox Rep] Dear Stacey,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

I spent $240 on shoes- ordering 6 pairs in the one size. They arrived promptly about 2 weeks later- beautifully made but all in different sizes. Of the 6 only two were actually close to size. When I contacted the customer service they asked me to photograph the shoes with my feet in them (that was a sight let me tell you) so I did- 4 pairs of shoes with my heels hanging over the edge of the shoe.
After waiting almost a business day to get a return from the email I sent (in immediate response to theirs) they admitted error and gave me 4 options. I chose the option of compensation (half the amount of the shoes I purchased) and renegotiated the price - stll out of pocket. They then tried to reword it so I would not receive a refund, rather a store credit or coupon -which will never include postage. I have refused this version of the option and am still waiting on a reply which. after reading all the blogs here, Im thinking will probably not happen.
I paid through credit card as they did not offer the option of paypal- my huge mistake and one I will never make again. NEVER deal with this company if you cant pay through paypal- in fact dont ever deal with this company if you actually want to get what you paid for.

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LightInTheBox L. [LightInTheBox Rep] Dear Esther,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

I am getting married on the 10th May and I am worried that my dress will not arrive in time. I have communicated with customer services by raising a ticket but am just simply not getting anywhere.

I understand the the owner of Lightinthebox responds to queries/comments on here...please someone advise........as I am worried sick at this point in time and fear that my once in a life time day will be ruined.

Thanks in advance - NM

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LightInTheBox L. [LightInTheBox Rep] Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

ARE YOU KIDDING ME?! They ripped me off in more ways then one. Telling me I can't return things until there are photos of me in the product.. Telling me I cannot stop ordering something that took 17 DAYS to even BEGIN to process.. FULL OF CRAP, NEVER, EVER BUY HERE!

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LightInTheBox L. [LightInTheBox Rep] Dear Denise,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

LightInTheBox delay refunding my money more than 20 days. I've ordered ePad for Christmas, I've paid for shipping, but when it arrived, I found out that I have to pay again for shipping + duty tax. I have refused the parcel and I am still awaiting for refund more than 20 days!

Beware this scammers! LightInTheBox is scam and fraud!!!

Wel... I didn't had the experience with them.
A friend of mine, bought a mobile phone with TV receiver.
I've used that and it was acceptable (seeing analog TV on it).

But... She can't use the phone call function. I think this phone don't recognise the SIM cards.

I'm not sure if she had another problem with them or not.

I'm looking for a affordable tablet pc, and I'm considering to buy it from them.

To Customer Service: I am writing to you again. In case you don't understand the problem I am going to state it again.

No. 1 – as you are using Chinese goods, you need to tell the customer to buy several sizes larger – you did not do this.

All I want from you is the instruction on how to return the bridal jacket that I purchased that is very, very small and I do not want to pay postage to return it – as it is your fault that you do not give the customer the correct sizing information. Your policy of dropping the investigation after 48 hours is also ridiculous. It is the summer and people are on vacation. I was away from a computer when you sent that 48 hour deadline email.

If I do not get any satisfaction from you I will post a comment on the following website about how you deal with your customers. I expect an answer as quickly as you demanded my reply. I will be leaving town again shortly.

Bonnie Goodman





http://www.sitejabber.com/review-website-report-fraud
To Whom it May Concern: (I hope you are Customer Service)

This just keeps getting more and more ridiculous. I feel like I am in an alternate universe.

I just received this survey and filled it out. When I went to send it and I also included a long message repeating my problem, I noticed on the bottom that the survey said not to reply to the survey.

Why did you send it??? If I cannot reply to it. That is the stupidest thing I ever heard of.



If I do not get a reply about my problem from you in the next 14 hours I will post my complaint on the site I mentioned below.

Votes (7)  •  Respond as company  •  Link to this review

LightInTheBox L. [LightInTheBox Rep] Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

Theives! Don't wast your money. If you want a refund it doesn't happen even though they say they will. Terrible customer service

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LightInTheBox L. [LightInTheBox Rep] Dear Ben,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

STAY AWAY!!! No customer service phone numbers, will not accept returns, delivery times are erroneous. COMPANY LOCATED IN CHINA !!!

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LightInTheBox L. [LightInTheBox Rep] Dear Dawn,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

This company seems fraudulent. I cannot find a phone number and my order has been paid for but is "not found" on the website. My tracking number is unknow.
I DO NOT RECOMMEND anyone use this website unless you want to be ripped off.

I recently purchased a video surveillance clock. The directions were impossible to read. I had to enlarge them several times to read them.Now I can read them but they were impossible to understand and follow.No luck. After being told to buy a new memory card via e-mail from the company, I still cannot get the motion function to work or set the time. After four additional e-mails, they have stopped writing to me altogether.

The clock was way over priced and I have learned my lesson - NEVER to buy from them again.

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LightInTheBox L. [LightInTheBox Rep] Dear Anthony,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

8/31/12

What in the world is REALLY going on?! On february 27, I was searching for my dream wedding dress. I found that dress on lightinthebox. I ordered the dress on the very same day. My payment was confirmed and received on that very same day. The status read that my order would be shipped around april 5. Well, it is april 6 and the status of my order has not changed since the 27th of february. I have not received an email or a telephone call and no one is responding to my "tickets." Which is a request that we have to submit after an order is placed. Once an order is placed you cannot talk to customer service apparently. Anyway I would just like some type of status update. I mean, come on, this is my WEDDING DRESS!! Lastly, I submitted a review similiar to this on their site and I promise you!!! Within 10 minutes they erased my post off the site. I am very worried. At this point I am not requesting my money back or anything of the sort...just the dress, at least an update of the status:-(

Don't buy anything from www.lightinthebox.com. Let me tell my story. I bought this tablet from Lightinthebox.com. It is more expensive than that from other sellers. I would have paid more to get higher quality product. However I was wrong. It took three weeks to receive this tablet. When I got it, I found it was a defective product, which was a block spot on screen. I can send you the pictures I took on black spot if you want to see. I contacted seller to tell them it was a defective product. No response. I went online to chat with seller. They said that you had to wait until response. If you did not like to wait, you could sue us. Does any buyer tolerate this ridicules answer? I had no choice to contact Paypal and hold my payment. Seller immediately responded. Then I returned this tablet via USPS. It took other 4 weeks to get refund and reimbursement for return cost. However, Paypal charged me a fee $11.4 for refund and reimbursement of return cost. I contacted seller to argue on the fee. Seller said they don't want pay the fee. Does any buyer want to pay a fee for refund and return cost when you receive a defective product? It was seller's fault to send a defective product. Seller should pay for everything. If you don't care about your money, you buy it from Lightinthebox.com.

The reviewfbi.com gives so much positive comment, obviously it's written by their own staffs, who totally submit poor reviews for any other website besides itself. So IGNOBLE motives!!!
I have bought cell phones from them, at the first sight of it. I was so angry. Thoroughly different from what I saw from their website. Beautiful pic but poor product, totally RUBBISH. Without the EU charge, what's more, can't use in my country. Oh, my god, I can't bear it....
Contacting their customer service, no one respond to me the whole day. With great difficulty, a fellow gave me an answer. But he said he can't refund me, said that there is no proof of it....I'm so regret that I didn't pay though paypal! It's a big fraud!!!!Poor product, poor service!!! RUBBISH!!! I will never have a look of it from now on.
Be cautious about it!

Despite payment through Paypal, the product I ordered never arrived. When I contacted customer service, they said they need a photocopy of my credit card and passport.

Luckily Paypal has a good dispute resolution mechanism and I was given a refund.
BEWARE!

Votes (3)  •  Respond as company  •  Link to this review

LightInTheBox F. [LightInTheBox Rep] Dear Michael K,

I would like to apologize for the inconvenience you have experienced while shopping at LightInTheBox.

Please allow me to explain why you were asked for extra identification. We do not ask for extra information unless our finance department deems there is something wrong with the payment (eg. wrong billing address, etc). The extra information helps us confirm that the customer is in fact the one making the purchase. This is solely to protect our customers from others who might be making fraudulent purchases.

Regards,

Diana
LightInTheBox

3/6/11

I ABSOLUTELY NOT RECOMMEND TO SHOP IN LIGHTINTHEBOX WEBSITES items looks good only in the sites and when you received after waiting for several weeks late? it is just a piece of junk ....My dress and shoes order came one week late for the occasion, the quality is not that good for the asking price { which I think it's too pricey} and it is bigger than they stated on the website dress size charts, and the shoes is one size smaller.. the customer service through email will take you in a wheel of circle until you run out of the 7days return policy, you have to pay for S/H to return which you don't know if will make it back safe to China AND GET YOUR MONEY BACK, it will just make you angry dealing with them...

A legitimate Chinese wholesaler, this site appears to differ from the illegal fakers and sellers of phony designer goods in that the goods here which might have been passed off as real are not represented as genuine designer brands, but are openly imitations and close copies without the fake branding, manufactured and distributed from China.

Most of the items aren't likely to be confused with quality products manufactured by anyone in the West and they don't really attempt to mislead. However, this is not to say that the manufacturers don't mislead, and they do. For example, I don't recommend you putting a lot of faith in the specifications of the 20 Megapixel web camera, or the 6000 watt stereo system, unless you do some homework.

In the first case, obviously no webcam is going to be 20 megapixels, more like 2, or less. A USB connection couldn't cope with that sort of resolution anyway. And if you can buy a 20 megapixel camera for $10 you go right ahead, because professional DSLR cameras with that resolution cost many thousands of dollars. But the spec is not exactly a lie, because the camera comes with software that takes the already poor 2 megapixel camera image and "interpolates" it (blows it up) to a truly crappy 20 megapixel image which is now ten times poorer than the original. Still, that does match the spec. They even tell you, if you bother to look down the page, what it really means. Not that most people do bother to look. Of course what they don't tell you, is that the camera's sensor is crap and you can buy these cheaper on Ebay any day, and get PayPal protection too. But look, you're only being asked for $10. What did you expect?

I saw more than one person asking questions at Yahoo! Answers. Questions like, "I saw this 20 megapixel camera with dual-core processor for, like, $5. Is it going to be any good?"

Honestly, no offense but if you're asking that question, you shouldn't be allowed out.

In the case of the 6000 watt hi-fi, the figure quoted is PMPO, which originally meant "peak music power output", a meaningless and inflated interpretation of the actual power, but is now often used to mean "peak momentary power", the theoretical maximum the system can stand for a microsecond before exploding. Except that this system wouldn't stand that sort of power, not even for a microsecond, and you'd need to wear protective clothing or stand in another room when you turned the volume up.

And neither of these terms is in any way scientific, nor is there any standard way of measuring these supposed capabilities. The terms used by genuine audio manufacturers and dealers to describe audio power are specific but confusing to an outsider as they are ("root mean square", for example); but the figures here are just nonsense and are of use only by the manufacturers to persuade you to purchase. However, again not strictly lies, since PMPO could mean whatever they want it to mean. Somewhere here there is also a hand-held speaker for MP3 players that's rated high enough for Pink Floyd's PA system. You need to know what you're looking at.

The site, the wholesaler that is, is not and doesn't have to be responsible for what the manufacturers claim. Don't expect it. Actually, being Chinese, the manufacturers don't have to be responsible to anyone either. So don't expect to find anyone to blame, there isn't anybody.

This is mainly, but not necessarily entirely, very cheaply made junk sold at fair prices - for very cheaply made junk. If you buy a $5 MP3 player that looks like an iPod and it turns out not to sound or perform like an iPod, and you really thought it would, more fool you.

Lastly this is not Harrods, or Macy's, or Amazon, it's a Chinese wholesaler of very cheap products and perhaps, cheap products which you could be misled into believing might be quality products. Like any far-Eastern wholesaler, it's a lucky dip, or bargain bin, and you use some commonsense when dipping in. Divide the selling price by three, and that's probably what the product is actually worth, at the very most. Assume you're getting something which is worth that, and no more. If you have higher expectations, and you are rewarded, then you got lucky. It's a lucky dip, after all.

Disregard "discounts" as meaningless, and "reviews" as suspect. It's safer that way. Even the king of customer reviews, Amazon, is notoriously riddled with fakes.

Customer service is likewise. Might be OK, probably not, but then you knew that. Most of the time, most far-Eastern sites will not accept returns, or will suggest you pay the return shipping fees, which often begin at around $50. And then they will make you pay a second lot of shipping fees to send a new item back. If, that is, you are very lucky and they want to help you at all. They'll possibly even add a "handling charge" for good measure. So, often, the luckiest you'll get is for them to be honest with you and tell you to just write it off or give it to someone else.

It's not exactly a scam, unless they take your money and keep it, and either give you nothing, or send you something entirely different from what you ordered. It's just more like buying off a total stranger in a bar, than buying over the counter at a store. Think of it like that, and you probably stand a much better chance of not being ripped off.

I ordered a lit faucet from the company. I installed it after a little trouble adapting it to my system. After a week of use, it started leaking in a couple of points and before I could find a way to repair it, the lighting system shorted out. I asked for their assistance repairing it and their only response was "sorry, the company won't let us do that outside of the SEVEN (7) day return policy, would you like $50 gift certificate to buy more things from us."

they use reviewfbi attack other online wholesalers

Is reviewfbi.com a trustful source?

I was actually thinking it was trustful, but now I can assure you, the answer is negative, they are ABSOLUTELY not independent third party, THEY ARE RESPONSIBLE FOR lightinthebox.com, pls see my all review, I will explain.

Is reviewfbi.com a government agency?

It doesn't matter it has a name reads like a government agency, the answer is still no

Who is reviewfbi.com (I would not use the "Who the hell "tone as reviewfbi.com often used)?

whois are always ready to tell the owner of any one domain. According to info given by who.is, the Registrant is DomainsByProxy.com. (WhoIs Search Results)
Then who is DomainsByProxy.com,
The law requires that the personal information you provide with every domain you register be made public in the "WHOIS" database, while DomainsByProxy.com is a business organization who provide paid service to help you get around this. Apparently reviewfbi.com is reluctant to show who they actually are.

Lightinthebox.com and reviewfbi.com link together?
It came to my attention a while ago, one sponsor link on Google will do redirection twice, first redirect to reviewfbi.com, and then to lightinthebox.com (URLs have been listed at the bottom of this review).
The point is only administrator of reviewfbi.com can set up this afore-mentioned "second" redirection part


Other proofs that reviewfbi.com is not third party
The following is part of original review on reviewfbi.com
"Who the hell is TradeMIC
I just used my relationship with other wholesaler suppliers in China to gain more info ..."
Who is the wholesaler supplier reviewfbi.com turn to? What relationship do they have?
Again, reviewfbi.com is absolutely not independent third party.

Who is the predecessor of reviewfbi.com
lightinthebox.cc, they use this blog to attack other online wholesalers, the last activity date back to December 21st, 2009, that is a article named "Lightinthebox Clone-Trademic", you can find lots of other similar publications such as "Lightinthebox Clone-Etemail", 'Lightinthebox Clone – Global-wholesale', etc, now lightinthebox.com have barely abandoned lightinthebox.cc, it seems they prefer reviewfbi.com compare to lightinthebox.cc. The purpose is obvious, they do not want visitors link these two domains together by naming.

Plus: what a coincidence lightinthebox.cc and reviewfbi.com use the same tone - this site copied almost everything from Lightinthebox, that site using the popular Lightinthebox template!
pls check the original quote at the bottom of my review.

Reviews on reviewfbi.com
The bottom line is if you are on the competitor list of lighinthebox, you get review at reviewfbi.com and reviewfbi never 'fails' you, they always manage to think of something "negative", for example, if one wholesaler do not have complain, they concluded that is because it is either too small or a new company.
In one review, the wholesaler has a very high satisfaction record, reviewfbi.com manage to figure out the reason - reference commissions make your mouth sweet.
reviewfbi.com of course have given ligthinthebox a positive review while all others wholesaler marked with either 'negative' or 'neutral'. Reviewfbi.com always ranked lightinthbox as the top 1 popular, meantime, you can always access the lightinthebox review from the top navigation menu bar too, that is one of the reasons why the review about lightinthebox has so many comments, and while others more popular sites have fewer.

IS there a good reason why reviewfbi.com rank lightinthebox as the top 1 popular?
Let's get start; here I will quote part of the review
Quote
"When you make deals in DHgate, you are making business with its sellers. However, It is completely different here in lightinhebox.com. Lightinthebox is a merchant. It means you are doing business directly with them. You can complaint directly without any 3rd party handling and transferring"

My Opinion
If this is a advantage, then most wholesaler appeared on reveiwFBI got this one too

Quote
"First they have Google payment gateway... The merchant who applies google check out are only limited to merchant has US OR UK bank account. So your money is still under the watch of the USA bank.'

My opinion
Is this an advantage? Many online wholesalers offer PayPal, isn't it as secure as the google payment



Quote
"Lightinthebox are focusing on the wholesaler and dropshiper market. Their products have wholesale prices"

"If you are looking a better sources for ebay business or replace Doba or worldwildbrand.com, Lightinthebox may be your answer because it do support dorpship world wide"

".These copied iPhones are really crazing and cool for the outlook which is the same with Apple Iphone,"

"The other products are cool with competitive prices."

My opinion
Why all this so called "review" read like Promotions, do you agree with me!
When review other companies, reviewfbi.com would search complains about them via Google, that is part of their routine, this time, they just ignore this part. But we can do a quick search ourselves - tons of complains about lightinthebox


Conclusion:
reviewfbi.com is not a independent third party, there is a good chance they are directly responsible for lightinthebox.com, besides, reviews on reviewfbi.com are not accurate but rough ones.

PS
Part 1: URLs
http://www.google.com/aclk?sa=L&ai=C...inthebox1.html

http://www.reviewfbi.com/Lightinthebox1.html

http://www.lightinthebox.com/?utm_source=gan&utm_medium=affiliate&utm_campaign=gan&utm_source=k126640


Part2
Reviewfbi.com keep mentioning lightinthebox, below are part of orginal reviews

"There was no surprise in favordeals.com. The familiar lightinthebox template…."

"It was quite crazy for it was a clone cat site, which copied almost everything from Lightinthebox. The design, wording or even site structures, maybe Lightinthebox is just too good"

"Bigboxstore.com had different technical implementation, comparing with actfind.com, which totally copied lightinthebox.com"

"We did not put high ranking on it for Mofeier.com was just another site using the popular Lightinthebox template at the beginning of our research"