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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Livraison impeccable dans les temps tous les articles commandés sont impeccables à tous les niveaux je recommande fortement
I bought 5 shirts on March 1,2025 and I received them on July 8 2025. It's too much. The shirts are really great but the way of shippment is horrible.
I ordered a beautiful green dress and it arrived very fast. It is really pretty and also the size was absolutely perfect. Everything fine except for the wrinkles everywhere in the fabric. I washed it and hoped that the wrinkles would disappear, but they did not. I'll have to iron it and am a bit worried, because it is polyester, which I normally never buy, so I feel uncomfortable about ironing it.
Livraison taille 46 au lieu de 44. J'attends toujours qu'on m'explique comment renvoyer la paire de chaussures. Ainsi que le remboursement.
Items bought did not correspond to what a saw in the add.
But still I appreciated the nature of the cut and sewing but not the material.
Grandes tailles à peu près inexistantes.
Trop de polyester et pas de coton.
Pas de cuir en chaussures.
Der bestellte Artikel entsprach exakt der Beschreibung auf der Internetseite. Problemlose Kaufabwicklung.
A kapott termék megfelel a honlapon bemutatottnak. Szokásosan jó minőség és igényes kidolgozás.
Jag beställde ett par vaderade cykelbyxor. Det tog ca 2 veckor för leveransen. Helt ok. Mina cykelbyxor har jätte bra passform och är af skönt material.
Su besoin je n'hésiterai pas à recommander, le délai de livraison à été tenu et rapide, et l'article correspond tout à fait à la description qui en a été faite
Ho ricevuto pantaloni di misura errata... ho chiesto XL e mi è arrivato 2XL e non ho compreso come provvedere alla sostituzione
Souvent quand je suis pas la sa arrive que on vient livré mais heureusement je peu compte sur vous de votre dévouement merci
Produit conforme à mes attentes, pose très simple, donne une agréable ambiance au jardin la nuit tombée
Trovo articoli ottimali per me adatti alle mie esigenze. Capi femminili che conferiscono stile e glamour.
Zeer goed materiaal, de lange wachttijd is, is de moeite waard. Word de leverings tijd groter als afgesproken dan word een gratis geschenk voorgesteld of annulatie kan ook; ZEER TEVREDEN? GOED MATERIAAL
Bon produit merci beaucoup! Je le recommande. Rien à dire ici, c'est la premiere que je commande chez LightInTheBox. Cordialement
I bought a painting from LightInTheBox for €204.27, and it was a complete scam. What I received was nothing like the product advertised on their website: the color, texture, design, and quality are completely different. To make matters worse, the seller sent me a photo saying that was the painting they had sent, but it doesn't even match what I received. It's an outrageous lie. They rejected the return, offering only a 30% refund as a "business gesture," which is insulting. I had to initiate a formal claim through my bank. I strongly recommend NOT BUYING from LightInTheBox. It's a company that disrespects its customers, breaks its promises, and plays with false descriptions and photos.
You can see what they offer and what I got
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103605552 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have bought shoes and some clothes here, and some other items. The experience is easy, and delivery is swift.
I had high hopes for this company. They advertised material as linen, but it is acetate, polyester, or some other type of plastic (there's no material content tag). Fabrication quality is *terrible*. See picture. Printed graphic has lines in it, likely from a poorly-adjusted print head. Color is way off. On the plus side, the sizing is true to the instructions / guidelines on their website.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103600859 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Verschillende t-shirts gekocht voor kids met opdrukken van paarden-hondje-katjes...
Leuke commentaren ontvangen.
T-shirts van goede kwaliteit + goede kortingen
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Je suis Megha, responsable du service client de Lightinthebox.
Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les meilleurs délais.
J'ai créé le ticket n° 103639835 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.
Au plaisir de vous aider!
Cordialement,
Megha
Service client Lightinthebox