LeatherUp

We were double charged for a vest return. Mark from customer service, who also handled the return, refused to assist other than to say it wasn't their fault. Mark refused to provide any contact info for his supervisor & even answered our complaint email we sent over the whole transaction. We've been customers of leatherup for years & have never been treated this poorly. We will NEVER order from them again!

Shipping is a rip off. Cost almost as much to ship as the item. Actual cost to mail could not be more than 15$

Bought my boots in may of 2023. These boots were so bad in the rain & mud that I had to buy a 2nd pair of boots from cabelas. I'm less than 9 months, being worn less than 50% of the time, the upper started coming apart from the sole. It's clear from the pictures that the sole is barely broke in & in excellent condition. They were well cared for & oiled. I've worn nothing but boots for yhe last 40yrs & I know how to care for them

This was not what I ordered. The helmet box was correct, but the Helmet was wrong. I have sent a complaint to Leatherup.

No response as of yet

Look out for hidden shipping plus label charge fees for each order. Especially if you have to return an item more than once if it does not fit right for each time it comes to your address and leaves your address you get charged 1199+ the original almost $50 shipping and if you do it more than once for a exchange you get hit for another $50 shipping fee. I refused to pay the last shipping fee and got a refund so I did not receive my full portion that I was charged because of all the hidden shipping and extra labels on top of the shipping fee customers me aware I ended up paying almost $100 in labels and shipping to return a jacket twice so I finally told them to keep the jacket and their extra fees.

UPurchased leather jacket as gift. Order was cancelled due to suspected fraud. CSR told me before refund can be issued 3-5days. So no gift this year. Thanks leather up.

Good easy to navigate. Product was exactly like pictures.

Ordered jacket through Amazon. Ordered a 4x and recieved a large. They wanted ne to pay for return shipping for their mistake. Several attempts were made to correct problem and got no response. Will do business elsewhere. Took care of return

Ok. Hope it fits. Will see…. All products different fit…..

The jacket out ordered is cut one size too small the chaps that I ordered are also one size too small I ordered everything that should have fit the chaps fit like my pants the jacket fits like a shirt I wear a 3X shirt and a size 50 in pants I need to see about replacing getting one size larger for the jacket and one size larger for the champs

Great search tool, in stock product, available sizes and color.

Shipment delayed, product quality questionable. Size very small. Not worth the price.

Fast and easy. The product is as good as advertised.

Very easy to order with return policy stated.

Buyer beware. They will not return your emails if you are trying to cancel an order and will not pick up the phone when they are clearly open.
I had ordered boots that were too tight. So I wanted larger boots. And sent back the original for just an exchange. Well i waited for over a month and didn't receive anything so I started sending emails. No one responded back. I must've sent like 5 emails. So then I decided to call. I spoke to a nice young lady who seemed very helpful and i explained the whole situation and that it just put a bad taste in my mouth so i wanted to cancel. She even saw that i made past purchases before so I was no stranger. She apologized and said ok no problem I will cancel that order and in two days you will get that refund. A week later what do I get in the mail? A box from leather up containing the boots and the exact one that does not fit me. On top of that I said ok let me check my bank account to see if i got the refund because if i did i would send the boots back anyways because I don't want them anymore and they do not fit anyways. Long story short, I got no refund which tells me she lied to me and I received an email stating the boots were sent back because it was not in the original box. Mind you the boots are brand new. What kind of BS is that? You won't take it back because it did not come in the original box? I've sent purchases back from other vendors without the original package as long is it's still new with no issues. Heck, I even paid a restock fee which was no problem too. But Leatherup is petty. They are liars and jerk you around hoping you give up. Won't return emails either 2 weeks later or at all. And no one picks up when they are suppose to. I'm never ordering from them again. Do yourselves a favor and go with Revzilla or Tobacco motor wear. By the way Revzilla gives you a military discount and Leatherup doesnt honor our vets. Very bad experience. I shouldve read the reviews first.

Ordered jacket for 14 year old grandson that takes Boy's XL. Ordered Boys youth XL could fit a 4 year old. Very small and then you have to pay for returning. Not good at all. Then ordered 5XL and it wasn't much larger. Had to pay for returning this too.

Don't buy any of their knockoff brands (Xelement, Hawk, Outlaw). It is all garbage! The leather is low quality as are the helmets. You need to spend good money on a helmet that will sufficiently protect your head in the event of a crash. Their low quality garbage knockoff brand helmets will not do that.

The sizing chart is off. According to the chart a 4 XL should have done the trick, but this jacket was too small across my abdomen and no arm movement from the back.

After the third message, they finally read my message. Previous attempts where just bla bla blah who cares!

They could give a S#!¿!

Sizing is off. Ordering small sizes from most companies is normally too big for me, but I ordered a size up (small instead of extra small), and it is actually too small. Gotta figure out how to exchange sizes. First medium I'll have ever ordered.

Leatherup is so great. They're patient and the follow through is perfect.

Size no were near correct. Have to pay for returns because there your sizing is not even close? Was ready to place another order but I canceled it because I assume all your sizes run small. Won't be making any other purchases

shouldn't have to pay for returns when your sizing is way off, i normally wear a 2xl ordered a 3x and still way small

After following the measurement scale, the helmet still doesn't fit. Now I have to pay shipping to get the problem fixed. Awesome thanks