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LDProducts Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding customer service and order fulfillment. While some long-term customers have praised the quality of products and a previously reliable return policy, recent experiences indicate a troubling decline in service efficiency, with numerous reports of delayed shipments, unresponsive customer support, and challenges in processing returns. The sentiment reflects a growing frustration among customers, suggesting that the company risks losing loyal clientele if these issues are not addressed promptly and effectively.
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I have used LD toner products on various HP and Canon printers. They work well and I have never had issues with the cartridges/chips unlike other vendor's replacement cartridges that sometimes cause "non-authentic" printer errors.
I use LD products all the time. I've been a customer for years. I just received my latest order for my Epson printer. My yellow cartridge was out so I put in a yellow cartridge from my latest order of three. The cartridge was recognized by the printer but would not print. I cleaned the contacts and did a head cleaning test. Still would not print. I did this four times. Finally I put in another yellow cartridge from my order. It worked the first time. I have not contacted LD Products about the issue yet.
Thank you very much for leaving a review. We cannot apologize enough for the trouble that you have encountered with our product. We recommend to reach out directly at (888) 321-2552 so we can assist you right away and any of our customer service representative will make this right with you!
I was getting my printer refills from someone else and they constantly leaked. I have been buying from LD
Products the last few years and have no problems.
Thank you for sharing your experience. We’re glad to hear the refills have worked well for you and that switching to LD Products has made a difference. We appreciate your continued support over the years and look forward to serving you again.
My first order did not work in my printer due to HP sift wear and customer service sent a second set that I tried one color so far and it worked great
We’re very sorry your first order didn’t work in your printer. We understand how frustrating that can be, and we appreciate your patience while we sent a replacement set. We’re glad the replacement is working well and are here to help with anything else you might need.
Thank you! For getting rid of the password thing! Had to order from another co. Because I could not remember the password!
Thank you very much for taking the time to leave a review.
I have been buying their products for over 15 years, possibly during their first year selling ink. I have never had a problem with any of their products. Any issues I have had was usually due to delivery service mishandle or due to firmware updates on printers trying to block reused cartridges, which makes no sense to me as we are suppose to be doing green things. This would be one of those things. Even with deliver causing breakage or firmware updates they have always come through for me. Keep in mind Lifetime warranty means a lot, as various OEM ink cartridges go out of date but, they don't give you a buy by date. HP, EPSON, CANNON ETC WILL EXPIRE. OH YEA THERE IS NO RETURNS BECAUSE OEM INK CARTRIDGES HAVE EXPIRE THEY JUST TELL YOU SORRY ABOUT YOUR. LUCK LD PRODUCTS COVER THEIR CARTRIDGES WITH NO EXPIRATION DATE ISSUES IF SO THEY WILL REPLACE THEM.
We appreciate the feedback and we’re very happy that you had a good experience!
Speedy delivery but not all of the cartridges actually worked.
Pricing good but not if I have to go to Office Depot to Replace a dud that doesn't work... my printer is down waiting.
Thank you for reaching out to us. We are so sorry to hear the cartridges are not working. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away.
I have not received the ink toner and it is more than 10 days!
Thank you very much for taking the time to reach out to us, and we’re very sorry to hear about the ongoing delivery delays. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.
I expected this package two days ago, but the delivery date keeps getting extended. The latest email states the package will be delivered today. We'll see what happens.
Thank you very much for taking the time to reach out to us and we’re very sorry to hear about the ongoing delivery delays. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.
Easy ordering process. Good product availability. Fast shipping. Great overall experience!
We are glad to hear you had a good experience. Thank you for your business and for taking the time to write us a review!
I've been using LD products for about twenty-five years now and from the beginning to the present I've been more than happy with them. Their products are excellent and when I had problems with my printer their Reps worked with me and helped iron out my difficulties.
We are glad to hear you had a good experience. Thank you for your business and for taking the time to write us a review!
We have an Epson printer and when we were asked to do a firmware update our re-manufactured printer ink cartridges were no longer recognized. Faced with a deadline we had to purchase very expensive ink. When I called to see if any thing could be done they seem happy to replace the original purchase with free shipping. When they arrived two of the four cartridges were not recognized by the printer. They replaced them again and are working perfectly.
Thank you for taking the time to leave a review. We cannot apologize enough for the trouble you've encountered but we are glad you are able to print now!
I had a defective color cartridge which would not install, so I called LD Customer Service. We tried a couple of fixes to no avail. She ordered a replacement for me. Great Customer Service.
We are glad to hear you had a good experience. Thank you for your business and taking the time to write us a review!
My printer is an HP PagewidePro MFP 577DW. We have been unable to use your inks in this printer. In consequence, they rest on our shelves, of use to no one. Surely somebody must know how to make a friendship with your ink and HP. Kindly furnish instructions which will work. Thank you R. Alan James (*******@astonishme.org.)
Thank you very much for taking the time to reach out to us. We aim to provide each of our customers with products that are great in quality and low in price and excellent services. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.
I have a canon imageclass printer. I purchased these inks. Most of the time ink leaks and grinding noise comes. Sometimes the ink ran out quickly.
Thank you very much for taking the time to reach out to us. We aim to provide each of our customers with products that are great in quality and low in price and excellent services. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.
I have been ordering ink from LD products several years for my HP ENVY 7640. All have worked as they were designed to do and on my scale it always shows how much ink I have.
First, was hesitant to order ink cartridges. New cartridges work great. Had one problem. They replaced the cartridge and said keep the old one instead of sending it back. Service is excellent
I ordered for the 1st time & had a code for 20% off. It didn't work. Now I receive an offer of 20% off.
We sincerely apologize for the delay and for not receiving your order. We want to offer further assistance to make it right with you and to check the status of your order. Please contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, so we can resolve the issue right away, we look forward hearing from you.
The cartridge shipped would not fit the copier. The cartridge was labeled the same as the manufacturer's original cartridge. Sent pictures of the cartridge next to the manufactures cartridge to show the difference in shape but still had to pay return shipping to receive a refund.
Thank you for your message, and we’re sorry to hear about the issue with the cartridge. Please note that, as stated in our return policy, customers requesting refunds are responsible for the return shipping costs. We understand this may be frustrating and apologize for any inconvenience it may have caused. Please contact our customer service team again directly here: https://ld.ink/2DM8cOU and mention this review, we look forward hearing from you!
Always a simple process to re-order replacement ink for my Cannon printers. The LD brand cartridges all work perfectly.
We are glad to hear you had a good experience. Thank you for your business and taking the time to write us a review.
From the business
Low Everyday Prices on Printer Cartridges! Shop LD Products for superior printer ink cartridges and toner cartridges at Big Discounts. SAVE up to 75% on top printer brands like HP, Canon, Epson, Brother and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the feedback and we’re very happy that you had a good experience!