One bright spot is their Customer Service with pleasant courteous representatives. (in 53 reviews)
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i place and order yesterday and check what is the status in my account, pag check ko wala laman My orders so tiningnan ko cart and nag double entry naman ang items ko sa My Order, I tried to cancel it pero after clicking next wala nang yayari , and check email account wala verification na na cancel or ano nangyari sa una ko order, and un sa order ko na double entry....
Hi. I just tracked my tracking number on LBC website and the status is Delivery Failed because our office is closed during Sundays. The payment is COD. Will LBC still deliver it the next day or I will pick it up on one of their branches? Thank you.
I am so disappointed with my recent purchase because I haven't had a bad experience with Lazada - UNTIL NOW.Within a month, I placed 4 orders and 3 out of them turned out okay.
But on my 4th transaction, I ordered a set of makeup brushes and it was stated in the website that the set includes 32 brushes, but when I opened the package, it was missing 2 brushes (1 blush brush and 1 pointy brush)! I was contemplating to have it replaced or just return it but seeing how returns and replacements are handled by Lazada, I'd rather not because it would be too much of a hassle! Poor customer service and poor product inspection! I bet they don't really check the quality (and the quantity) of products.
What a shame! Never buying from this website AGAIN.
I've ordered from Lazada 10 times this year, but have learned the hard way that it isn't a good idea to buy from them during peak periods such as during big sales or now, near Christmas. They've almost always shipped on time but are let down by their courier services - I currently have one order (371942962) that's been in my home town since 13 November, showing as "out for delivery" every day, but still hasn't arrived, and a second order (318463162) "out for delivery" every day since 23 November. They're responsive when I contact them, but don't seem to have any way of getting the courier to actually deliver.
Update: The items were both delivered on 30 November, after Lazada contacted me again. LBC had suddenly decided that it wasn't an "incomplete address", "consignee unknown" or any of the reasons previously given for failing to deliver. So thank you, Lazada, but the base problem still remains.
Tip for consumers: Don't buy during sales on near Christmas.Ask Beth about Lazada.com.ph
Nag order ako nung revolution sale, tpos na delay ng two weeks yung delivery, nang dumating maling item at hindi umaandar, so i returned it. Nung binalik na, sabi naman hindi na available yung item, pero kung titignan ko sa website available pa naman. Sabi nang CS bibigyan ako ang refund via voucher, until now wala pa run. Hassle talaga!!! Pang bday gift yun, e natapos na ang birthday, palpak pa.
PLEASE cancel my order (356491362). I already cancelled my order but still got messages that my order is being shipped. On the first day of my order, I got a text message to verify my order in my mail but NEVER got any & I checked my lazada account orders but it says that I didn't order anything. I don't want to order something that it's not clear, I tried calling and messaging lazada lots of times for clarifications, ALMOST EVERYDAY but got none for my cancelations. Please improve.
I ordered two pieces of Musclepharm 4lbs Proteinpowder(order number 382283562), but when I got the parcel from the LBC delivered on the 23rd of November 2015 there was only one piece inside the parcel. So I immediately wrote to the Lazada customer service. First I got a response, that I have to wait for my second item, which is not logical at all, because why should one and the same marketplace send 2 parcels with one item each. So I wrote them again and I got the answer that I should send them a proof about my claim. How to proof somebody that something is not there? Luckily the parcel I got is so small, that obviously 2 of the same items won´t fit inside. On the LBC paper was also written the number of items(1) and the weight(3) which would be insufficient for 8lbs (2 times 4lbs). This explanation together with pictures of everything I sent to Lazada. Since that I got no more response. I wrote them several more times, but it seems that I get ignored. Normally the customer should be protected from the sellers, but here it seems, that they just don´t care. I´m planning already to write a complaint to the DTI Customer Protection Group because this is ridiculous. I already paid for my products, got only half of it delivered and then when I write a complaint I get ignored. I have rights as a customer.
Good evening Lazada, I'd like to ask about my ORDER # 345986122 that was supposed to be delivered on Nov. 14 and it's already Nov. 25. It doesnt even have an LBC tracking number, please help cause this is the first time it happened to me.
I ordered from Lazada #344363622 and i returned it for a replacement last Oct 16 or so. I can't remember because its been so long already. They told me several times on customer services calls that my order will be inspected within 24-48 hours by their team, they said that the first time i called, and they said that the last time i called. How many 24-48 hours do you guys actually need? I've lost count of the times I called your customer service. I was hoping to get a replacement on my item since it had incomplete parts, but now I just want a freaking refund because of how ludicrous the service is. Even now i Have to continuously call them just to give me my money back. I ordered last OCTOBER, its almost DECEMBER. They keep telling me theyll update me when my refund is cleared but i always have to keep calling lazada for an update. This just sucks.
I ordered during the Online Revolution last Nov 11. The said item was supposed to arrive by 19-20 November 2015, but up to now, it has not arrived. I already called the hotline number of LAZADA five times just to get assurances that my item will be delivered on this and that date. But up to now (25 November), it has not arrived.
I was amazed at their delivery service when I ordered last year because it arrived the same day that I ordered. I am very disappointed now with what happened.
Order # 364311862
Up until now, I haven't heard back from ANYONE from your company regarding the status of my refund. It's been a month since I returned the blender to you and up until now, you still haven't processed anything. Is this how you do business?
If this refund is not processed within this week, I will file a complaint with DTI. You guys are seriously awful and for the worst reasons:
(1) You don't sync with your partners. LBC asked me to put the blender inside a tupperware-like container before I ship it back to you. Seriously? Did you ship the blender to me with that package? Did you know how much that would cost me and do you think you'd return it back? NO way I am spending more for a blender that doesn't work.
(2) I returned the item to you and I didn't get any acknowledgement email/call/SMS. So how would I know if you actually got what I returned?
(3) No updates or whatsoever. So you inspected the item, found it was indeed defective and DIDN'T email/sms/call me back.
(4) Your customer service people are lousy. You keep promises you don't keep--even your supervisors do that. NOBODY WITHIN YOUR CUSTOMER SERVICE COMPANY OWNS THE ISSUE and I, being the unfortunate customer, is left spending credits to call your company and being bounced around from one unhelpful representative to another, and from one irresponsible supervisor to another.
(5) Promise to call back but never does. So what's the status now? I'VE HEARD 10 PROMISES OF GETTING A CALL BACK BUT HAVEN'T GOTTEN ANY."
You have until Friday, November 27th.
Why isn't there a zero star here?
Order # 378899862
Summary: In my 6 total orders (over the course of 3 years) from Lazada, 2 of them failed miserably including this one. So if you order expect a 33% chance of failure - which includes frustration, dealing with unprofessional people and false hope.
[Update 11/27] This will be my final update about this issue, Until now my order has not yet arrived. Walang kwentang kausap ang lazada. I just got a call from them but I missed it, I called that number back and the person that answered told me that she will call me back after a while. She never did.
[Update 11/25] so i got a call from their social media department yesterday and they "said" they will call me back today. No call.
[Update 11/24] So I emailed them the 4th time and apparently, the item is still in PROCESS. It was already verified and processed weeks ago, I even got an email 12 days ago that my item has already been shipped. How many processes does it take lazada?
[original review] It's like talking to a robot, answers were generic, I doubt they really looked into the order's status. My item was shipped 10 days ago, and I was scheduled to receive it last week. What's worse is that my item was shipped by LEX but the customer service rep that emailed me keep saying LBC will text me. What is going on?!
I ordered a specific item (Order No. 364496662) and they delivered the wrong one. I called them up, turns out I have to return the item by going to LBC and again wait for them to process it. This was unacceptable as the whole point of online shopping is you don't have to leave your house; I mean you paid the delivery charge right?
I told them that I was just going to accept the wrong item they gave me, but that they should refund me the 400 pesos I overpaid. I called more than five times on different days, each with a different person answering. Each of them promising a follow up, each of them giving me assurance that by this particular day my issue would be resolved.
Surprise surprise, it's been two weeks and NOT ONE OF THEM called me back despite their promises. They are pleasant enough on the phone, but you get the feeling they don't take complaints seriously. I am now filing a complaint with the Consumer Protection Group and talking with a lawyer to seek to recover more than just actual damages. Maybe then they'll start taking me seriously.
Stay away, look for other online stores. If you still insist on shopping with them, buy only cheap, disposable items, otherwise read up on your consumer rights. Hint: it's much more than what Lazada says.
[UPDATED]: After I posted this review, someone from Lazada called me up the very next day. At least on this site, your feedback matters. As of today, Nov. 22nd, I got an email that my refund has been processed. So props to the Lazada personnel who are in charge of responding to complaints on this site. For that, you earn a bit of respect from me. However, the point still stands that this shouldn't have happened in the first place, so I can't give you full marks.
I've search for a sell item in Lazada during their 11/11 revolution sale. I came across a 2tb WD My Passport external drive for only 3390. It's a whopping 45% discount. I was also able to use my voucher discount given on that day. It's 2:30 a.m. of 11/11, so I was confident that I succeeded in grabbing this supersale item. The following morning I received a text from Lazada that they received my order and is verifying the purchase confirmation. I told myself, Naka-jackpot ako. Everyday, I track my order and it states that it is processing my order. My shock came on 11/14 when upon tracking my order. The page has declined my purchase without stating the reason. I've called up customer service and they told me that it was cancelled because of "price error". Kasalanan ba ng customer yan..Kaya nga super sale yung 11/11 eh, bakit nila sasabihin na wrong pricing. Ang dapat managot ay yung nagprice sa item, diba? I have proof of the price because I've saved the image of my order during that day. I also save the image of my order form. Pwede ba ipaglaban yan? Nagpuyat ako sa araw na yon eh pagkatapos idedecline na lang nila with an invalid reason..sabi nila, magbibigay sila ng compensation voucher, but hindi ito kayang pantayan ang presyo ng pinili kong item.,,1st time na nangyari ito sa akin. Pang 12th order ko na yata ito from Lazada... Napaka dismayado. : /
we ordered Brother DCP-J105 Wireless 3-in-1 Multi-Function Printer and Inkwise Premium Continuous Ink System but we received instead Brother DCP-J100 which has NO wireless access. And tagal bago nadeliver yung package, longer than we expected and when we received it, mali pa!! I am very dissapointed with the service this time. The order id is #323836862
My husband ordered two items on Oct. 5 and paid by credit card coz it was the only option given. We followed up several times after they failed to deliver on their specified delivery date. They gave another delivery date and still failed to deliver the items. We followed up again by calling and messaging them in their website. Their customer service gave us standard replies to our questions and not answers specific to our complaint. There is no empathy because these customer reps are likely from call centers who are not really from Lazada. They did not even give us any assurance of a delivery, saying that the responsibility to deliver to us now rests on their offshore supplier. What a classic case of passing the buck!
Now it's been over SIX WEEKS and still NO DELIVERY! Lazada sucks! We will not stop until we get what we paid for.
I placed my order last October 7, 2015. It is now November 17 and I have yet to receive the items. Every time I complain, I get the same response that they have forwarded the problem to the Logistics Department. Sadly, IU already paid for the items with my credit card since COD was not one of the options. Never again will I buy from Lazada!!!!!
I got an email and text from Lazada that my order is to be delivered 11/16 and had to prepare the COD cash. I waited. whole day. no text from Lazada Express. Today, 11/17 I finally get a text that LEX will deliver, but still no delivery. They do not respond to text messages too. Which is quite irritating. This has happened to me 3 x already, and I have been shopping with them for some time. Their service is getting worse!
ORDER # 397883962
Lazada should get a negative rating if there was such.
UPDATE: And yes of course, naturally the delivery will get deliverd. My issue was, why did the delay have to happen at all? You checked and it was delivered na? OO na deliver na nga, natural diba? What will you do about your LEX, that's what you're supposed to answer me with.
i Dont know what happen to my order ...381451142 ... they promise to send last week ... but till now nothing its already more then a month and they still saying ship havent arrive to malaysia .. what non sense is this .... !!!first and last purchase i will never order anything prom lazada anymore !!!!!!! you kguys suckzZZZZZZZZZZZZ
It is stated that i will have my order this November 22-24. it's already 23, but when i track it at LBC's site. it says that it is received in LAZADA. when will you ship it? i skipped class just to be sure there's someone when the delivery come. but nothing really came, and as what i've read from LBC. my order is still at lazada. inform me about my order please. ty
PLease Kindly Check My Order If it`s coming this Week and or If it is Coming With the Estimated Date I Need it Asap because My Brother`s Bday is Coming This December 3 Please Kindly Check Lazada.com.ph this is my Orders #
lazada are good when its not good expect no help i have had second hand goods sent to me that dont work that have been sent back buy some one else for the same reason then had to pay postage to return the fact is lazada is growing at a fantastic rate and very successful but due to the thai mind set they dont recruit more good people they just make the people they have work twice as hard this leads to poor to no customer service in fact if you do manage to contact them they promise you they will solve your problems but this is done just to placate you becouse nothing happens
I have read issues on this thread regarding delayed refunds. I was kinda worried that I will experience the same thing. I ordered Huawei Honor 4c (Gold - item no
HU863ELAOJ6OANPH-846275) using a credit card and have to cancel it due to duplicate request my order # is 332189962
I already received an email notification that it was already cancelled and will have to wait 5 to 15 days for local credit cards - Please kindly monitor this to avoid issues on my refund.
I'll never do business with Lazada Philippines again. They sent me the wrong product and would only tell me to 'buy an adapter' in order for me to use it. The user guide that came with the product doesn't even match the product itself! I just want what I purchased which was the picture they displayed on their website, and not the one they sent me. Clearly false advertising. They follow deceitful and fraudulent business practices. Take my warning, and stay away!
This is an update on my complaint to lazada order number367149662 placed on nov. 5,2015 wherein i purchase 2 phone the first to arrive was on nov. 6,2015 supposed to be a LENOVO A7000PLUS but iinstead they send me a ligthning compass its very clear that they srnd me a wrong item.
after lazada called me on nov. 10, until now no update on the status of the replacement .
i contacted LBC and they confirm that lazada already received the wrong package by jonathan intal on nov. 10, 2015. Lbc tracking no. 179476491519.
i send them several email but no reply from them the phone worth 6500 pesos and until now they dont do anything or even contact me about the status of it.
i will give lazada until nov. 20, 2015 if they cannot replaced tje phone i will file a complaint to DTI, i have all the evidence that they made a mistake sending me the wrong package.
i even thinking of seeking help from the media, i want to air my complaint to national television as well.
if they will not coordinate with me. I will surely do
My dad ordered farcry4 limited editon last week Nov 5 or 4 maybe , and then he again ordered another CD black ops 3 yesterday 11/9/15 and already today we received a message that its already being shipped . just one day after , but the cd farcry 4 we haven't received any notice . i hope tomorrow we will receive a message because its just irritating that its taking this long . just like last Oct 29 . my dad ordered farcry 4 the regular one , amd at the same time ordered a power bank . the next day (oct 30 ) he received a message the power bank is being shipped . at first it was okay . but then 7 days later still no message about the cd . that why we cancled it and ordered the limited edition . i hope you guys work on this one
Soo I ordered in lazada a motherboard with a intel processor and luckily my order arrived 2 days earlier and I was happy for that so I tried to order again. I ordered a graphics card, hard drive and a ram. But this Time my items was delivered when i was not home(LBC delivery). So LBC returned my ordered items to lazada. I contact lazada to redeliver but they said its considered a refund even i was not asking a refund and it was a wrong timing. The credit card that I used is now closed. Now I'm thinking how will I get my money back because the total cost of my order is around 13K. Lazada if its still possible to just cancel the refund and just redeliver my order ,that would be great because if you refund my order and gave the money to me, I would just buy the same items in lazada.ph and that would be a hassle to you and to me but if you just redeliver that would be much easier because you just need to REDELIVER not go through packaging and confirmation and other hassle work. If Lazada accept my redeliver request, that will prove Lazada has a great customer service and I will still buy at Lazada. Pls accept my redeliver request for me not to open another bank account to just get my refund. let me know if Lazada accepted my request of redeliver or if not let me know if there are other ways of getting my refund money by not opening another bank account. this is the items that needed to be reshipped ORDER # 398427322 ORDER # 326937322 ORDER # 382825322. my phone number 09064680405 my email firstname.lastname@example.org
Hi good day! This is Juanita Dela Cruz. I am browsing online and looking at refrigerator and checking out how much will it cost to purchase one. And i accidentically push the button to place the order. I am cancelling the order that has been placed today November 07,2015. It is a 10.0 cubic ft Sanyo refrigerator with the order confirmation #371-191-662. Please cancel it because i dont have the money to pay for it as well. Thank you.
I have called today, and spoke to two of your representatives, one named France, who promptly disconnected our call, and interminently put me on silent, I don't know why, he was probably cursing, or what, and told me you don't have any TL at the moment, because he/she was at lunch. Really? I doubt it. And another one who was not accomodating as well. And did not know the law at all. The 2nd guy told me again that you did not give any refunds/returns any longer because I don't have the box anymore. I have called DTI today, and left them with my name and number. For your info you should put on all your papers what needs to be done when one has to seek a return/ refund. I did not spend 200, 300, or whatever, I spent 1,000 which could have been spent on my daughter's milk. That being said, I will seek recourse thru DTI, and I believe I have a strong case. In case you change your decision, I will kindly not push through with my complaint.
[Lazada Philippines] Re: Call Summary:388616462-Service Center
Bought a jbl charge 2 speaker last April 2015. After 4 mos the speaker driver was already broken(jbl yan ha!) so I returned it to lazada 1st wk of Sept. Ipapagawa daw nila! Waited for a month. Wala nangyare. Mga naka 10,000 na follow up na ako. Lagi sinasabe nasa merchant daw or nasa jbl service center. Lagi sasabhn ifofollow up eh wala naman nangyayare. Anong petsa na???? Poor poor poor poor customer service!!!!
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