A couple of things I would like to point out though would be the very hard to reach customer service phone. (in 40 reviews)
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I saw this STAND FAN that they were selling for about a thousand plus pesos, catch is its buy 1 take 1! plus additional 10 or 17% discount i think.. then i went to puregold and saw the exact same model for about half the price! the other model is even cheaper!
buy 1 take 1 my ass!!!
Order Number: 301713617
DON'T TRUST LAZADA . It's been 3 months now since I returned the defective item and Lazada assured me a refund but up to now no refund has been made! Somebody from Lazada called me yesterday to inform that my refund got disapproved (which is very opposite to the information provided to me over the phone and emails) because they sent the replacement, which I personally didn't receive! It's not my fault that Lazada assumed the shipping address! they sent the replacement to Baybay, Leyte while infact they first delivered it to me in Naval, Biliran! They let me suffer from their own mistakes and inefficiencies! I totally don't deserve all the frustrations they have caused!
Wala kwenta ang Lazada, nag order ako sakanila set of 2 yung order ko, dumating 1 lang, nagfollow up agad ako pagkakita ko na 1 lang ang dumating instead of 2, mahigit 1 month na akong nagfofollow up for my missing item pero wala pa adin action. Magaling lang sila sa bayaran. Ang katwiran eh hindi na dawnakikicooperate yung merchant ng missing item ko. Hindi yun problema kung talagang reliable ang Lazada gagawa at gagawa sila ng action, kesyo irerefund nalang daw nila, lecheng refund na yan 3 weeks ko na nadidinig sakanila yan ah. Wala sa halaga ng binayad ko yun kung bakit ako naiinis, naiinis ako kasi wala manlang action na magawa sila.
I think that if you know what you are buying and do a little research first you would be satisfied and not find yourself complaining about purchases.
Hindi nila nilalagay kung bago o mint condtion yung item na naka Advertise. Unsealed na yung box ng video card na nabili ko at mukhang luma na yung box. Malamang ginamit na sa demo yung video card sa computer store( Villman pala yung seller ). Hindi pa malinaw kung 3yr warranty nga yung item dahil wala naka sulat doon sa recibo. This is the worst and would be my last purchase from Lazada.com.ph. Dapat pala nag Amazon online na lang ako.
i purchased an alcatel flash plus with a vOucher discount of 500..sO i gOt d unit at 5990 instead of 6490..i.dcided to returned the unit because i found it defective & approved by them naireplace nlng ung unit q..unfortunately nO stocks available as of nOw..so i decided to go for other brand nlng.. kaya lang i feel cheated kc ndi nila iki credit ung 500 discOunt sna na naavail q..bkit kasalanan q ba na wala na kaung sTock ng alcatel flash pLus???ang usapan ay usapan..nkakawalang gana lang bumili sa lazada!!!! I will never recommend this to my friends..
Better to buy gadgets, tablets, mobile phones in a mall rather than online like this, dahil pag defect nakuha mo hassle mag papalit at pag minalas kpa hindi nila papalitan yng item..syempre gagamitin mo yng 1yr. Warranty kuno to find out na wala plang warranty service center yng gadgets or brand ng phone na nabili mo..nakakadala..
The thing is I ordered several Watches! The First one was not in its original box but it was functioning, the second one was in its original box but the packaging had a dent and the last one was in beautiful casing but the Watch wasnt working at all so I thought that the maybe the Battery ran out so I had to pay extra for a battery but it still didnt work so I went to check about it with an expert they claimed that it was broken! So Im not sure if I should continue to buy from Lazada! Since I paid more than price for the item for the battery and the repair! It makes me a little bit frustrated!
There is always a long time waiting for the availability of a customer service representative (CSR) over the phone when you call to their hotline. When someone answers you and give you them the ticket number of your concern/complaint, the same response will you get from them -- "we'll get back to you within 24-48 hours". I already followed up several times regarding the delivery of my order which was already paid. I ordered ETPOP 103 power bank last July 28, 2015. One month and 20 days passed, ordered item still not yet receive by the customer. This means that the CSR just take your call but nobody from LAZADA really ACT on your concern.
On the latest call I made, they now offer to refund the amount paid. Sounds ok but the issue remains -- DISAPPOINTMENT, FRUSTRATION for the unfulfilled service/delivery. I ordered the product because I want it and I need it and you cannot bring back the time wasted in waiting. If you cannot fulfill your commitment to your online shoppers, better close your business.
I would like like to follow the status of the items i returned. its been a month since i returned an item for refund.
and another item for warranty that i returned last june 22, 2015 and until now lazada still didn't gave me any updates nor respond to my emails and answer my calls.
I WILL NOT BUY AGAIN TO LAZADA!!!! i had a bad experienced with them i ordered an item at very low price for cod they confirmed that product with order # so i presumed that there is no problem, then come on the day of supposedly delivery of the product i called them to follow up if my product was already for shipment but surprisingly they answered me that my order was cancelled due to so many reason (lost in transit, they said that i called them to cancel my order, that there is no stocks. that's why they force to cancel my order and so many reasons. very disappointed so for all customer be warn for this scam their other product price is too much for actual product that you can buy outside its almost 1000% higher so be careful of buying in this site. lets boycott of not buying to this site they are all LIARS!!!!! THEY DO NOT KNOW HOT TO HANDLE CUSTOMERS!!!!
I ordered several items from Lazada but there was one item (dining area) which was delivered incomplete! the Glass top on the table has not been delivered. we kept calling their customer service but they used to say they will call back after 48 hours. after that, we have to follow again as they didn't call nor reply to my email!!!
we spent a lot of load trying to reach them but they seem to answer the call after an hour or so!!! imagine, there was one ff up call where it cost my sister 300 load! horrible!
i will never order again!
I used to love Lazada. the first online store I've ever been comfortable and happy to shop with, I have already made a lot of purchases from them. but lately i discovered their customer service is not good and products sold are of very bad quality. i've bought an air cooler last may 2015 after a few months its already damaged. i've also bought a Samsung LED TV for my mom last april 2015 and yesterday my mother called to inform me that the TV is not working properly. last july, ordered 2 items, it was a USB LED light, they delivered only 1 item and I have already paid for 2 items. I contacted customer service regarding this but until now the problem has not been resolved. hands down Lazada. you just lost 1 valued customer.
I updated my address in my account information, yet it did not reflect my new delivery address in the order information. Upon checking with their back office, I was asked to email back the correct delivery address. I was befuddled. They have that information at hand since I've already entered it in my account information, why burden me to email it when they can pull it up in their own system? I realize I was giving this inferior online site not only my business, but too much of my personal time. I had my order canceled. They willingly did.
I ordered many items on lazada before, i used to like it and i always recommend this to my friends who wanted to shop online. i always promote lazada since i always had a good experience about their service. I used to say, "Try Lazada its an effortless shopping plus many cool vouchers and discounts". but then, last August 5, 2015 I ordered 2 Asus Zenpad and a laptop battery. I've waited about a week before the item was delivered. When i checked the item it was a mix of black and white! I got so disappointed immediately because i was expecting pure white, and then i checked the items. first the Asus zenpad, it keeps on restarting when playing games and videos and it is very slow, not unlike the other phones i tried. this adds up to my disappointment, and so, i decided to return the item because obviously it is defective. As per the policy of Lazada, i returned the item and asked for a refund because of disappointment, I waited 1 week before they replied to my countless follow ups. they said that the item was not defective and im not eligible for refund! we had a little argument about the product and they keep on insisting that the item was not defective at all. after three weeks the item i returned has no updates up to this time, i keep on sending them emails about the status of my return, but they keep on sending me ticket numbers! and now im hopeless with my item. The other product i tried is the laptop battery, after 1 week i found out that the item cannot hold its charge anymore. because of the disappointment to lazada i didnt return the item to them, instead i returned the item directly to the seller and after 4 days i received the replacement. This is a lesson learned, i will never buy in lazada again.
For those who want to order in LAZADA, better think twice. you might end up disappointed with their customer service. if you want to return the item.
I received a text message yesterday around 12:51 PM Manila Time stating that I will get what I order through LEX. Since I am at work by that time, I went home thinking that I would need to be home for me to check what I ordered. I waited all day yesterday but no one came!! THIS IS SO INCONVENIENT!! I WILL NEVER ORDER FROM LAZADA AGAIN!!
Don't deserve any star.
Just got 3 watches from Lazada at low price but well below expectation.
1. Misleading picture of watch.
The watch came with two holes (design) on the band but the pic didn't show any.
I will never even wear the watch
2. lousy quality.
Try to wear on the other two watches. Need to pull extremely hard to tighten
When try to remove the pin just refuse to come out.
Although the total cost of the watches are only $28. This would had been put into better use.
3. My review of the 3 watches gone missing.
No more purchase with them.
I bought a Lenovo laptop and had to return it as I felt like it was a refurbished item. I shipped it back to them and I'm still waiting for their email. They said it will only take 2 business days for the evaluation to be sent to me, but... Yeah, it led me here.
The other products that I bought are 3 power banks. All 3 didn't work for my iPhone 6. Not sure why. My iPhone is one-month old and has no issues whatsoever.
Below quality products. Poor customer service.
Recommendation: Don't buy from Lazada AT ALL!
last friday evening i order 2items.and i already sign all u need for shpping but the prbelm is a put the wrong email,old email that i forgit my password.its that ok? but i rqecive a message saying part of my order is being shipped.and saying pls check email for more info....but how can i check its a wrong email.it that ok?
Our female kasambahay went with their delivery car to get money from another house. Upon reaching the place, our kasambahay pull the car door handle but unfortunately, it broke. They want to sue her. There was four (4) hour stand off. Thank God the barangay didn't side to them. MGA MUKHANG PERA!!!!
Tip for consumers: Be smart in dealing with them.Ask Bernard about Lazada.com.ph
I bought my samsung galaxy s5 from them which is supposed to be waterproof, high quality front and back cameras and high speed video recording/slow motion. When I received my s5 from them, not only is the light from the left menu button is broken, but the whole phone is $#*!ed. Poor camera quality, hangs and heats all the time. Cant record videos in slow motion and when I tried turning off the alarm with wet hands, it HANGED.
IT IS OVERALL A $#*!TY EXPERIENCE. BUY AT YOUR OWN RISK. THESE PEOPLE DONT EVEN CHECK THEIR OWN PRODUCTS.
i have used their service several times with no problems. however, the last time i used it i placed my order, 13jul for (3 products) and till now i have not received my orders! whenever i contact their cx support, they keep on insisting on the one that was cancelled but keeps mum on the rest of my order--which i was inquiring about. the stress and frustration is not worth it, might just as well go to the mall
they will deliver you a wrong thing and leave you with all the inconveniences with a limit of 7 days. how great is that... they shud shut this site off... they are ripping off people... like can anyone tell me where can i file a proper complaint?
I Just can't understand a co like Lazada can make the same mistake against & against!
I ordered a Asus Zenfone Flip Cover in June 2015 , one week latter they sent me the wrong item.
I've to take the trouble to return the product & pay for the transportation.
One week latter, I received the damn same wrong item against!
First mistake made is understandable, but if you repeat the mistake against is stupid!
This is the worst on-line service I've ever experienced! ( No star!)
Don't buy from Lazada!
I followed all the necessary steps. I thought their service would be consistent. Turned out my first order was just lucky. This time, it took them a long time to reply to my inquiry. I called their hotline and the one I talked to was borderline rude. Their reason was that there was a problem with the credit card but when i checked the item because i wanted to do the whole thing over again, the price was different. :/
I ordered a microphone for my laptop in Lazada. As soon as I received it, I checked it if it's working properly. I got really really frustrated when I couldn't use it because it's defective. I hope Lazada would check the equipment ordered by their customers before shipping it.
I don't understand why most people here complain about their orders; not receiving refunds, cancelling orders because of not having enough money to pay (then why should order in the first place?) First, I was scared that I will never get my refund back or it might take a month to get it but I guess that the people here are overreacting.
Here's my case:
I ordered a laptop at the price of Php 20,000 and after 5 days I have received the item but I noticed that it is the same model but it has different specifications then I immediately return the item through LBC. After 2 days, they have received it. And another 2 days after they verified and approved the refund and after a day (which is supposedly 3 days) , I already received the refund.
HERE'S A LIST OF TIPS TO AVOID FRUSTRATIONS WITH THIS ONLINE COMPANY:
1. NEVER order an item above Php 1,000 (at this price which is already expensive for most consumers)
2. MAKE SURE that the item you will order will be SOLD & FULFILLED by Lazada Philippines itself, not from any third-party merchants, so that you can make sure that your item will be received with 2-3 days.
3. After you dial the customer service hotline and hear the automated system, dial 2 and after that 6, to immediately talk to one of the customer service representative.
4. If your are NOT satisfied with the response of the representative, ASK for a SUPERVISOR and TAKE NOTE of their NAMES because it is possible to request to talk to a specific supervisor on your next call.
5. If possible, always call them everyday to update the status of your; return or refund.
6. If it really take some time for them to process your concern or they are going beyond with the given time frame, use these words: URGENT, PRIORITIZE and by all means, DTI.
7. Lastly, which is not the least but the MOST important, PATIENCE.
REMEMBER: Like us, they are also humans, doing their job, we should never forget to set our boundaries and limits.
I used to like lazada before it was my go to place for online shopping. but now NO! if your going to order in lazada make sure its COD BECAUSE IF YOU PAY FOR YOUR ITEM BEFORE IT WAS DELIVER THEY $#*! U UP! I ORDERED FOR 8 IPHONE PLUS CASE THEY DELIVERED 7 TWO OF THOSE 7 ARE WRONG ITEMS SO I HAD TO SEND IT BACK FOR REPLACEMENT AND THEN THEY ARE GIVING ME THIS STUPID REASON THAT IT HAS NO BOX??? THEY DIDN'T EVEN SEND IT TO ME IN A BOX BUT THEY ONLY WRAP IT WITH BUBBLE WRAP AND THAT'S IT! AND THEN THE THE LAST ITEM THEY ARE SAYING THAT THEY DELIVERED IT SO I HAD TO MAKE CALLS TO TELL THEM NO AND THEN NOW THEY SEND ME A COPY OF PROOF OF DELIVERY SAYING I SIGN IT! WHICH IS A LIE!!! MY THEY COPY MY SIGNATURE WHICH EVERY ONE THAT KNOWS ME CAN TELL!!! they keep on telling me they will investigate bla bla bla!! its been 2 weeks now i have to wait another 2 weeks!!THEY ARE SO SLOW WITH THE PROBLEM!!! they better refund my money or il sue them for falsification of signature and failed to delivered a paid item!! I WILL NEVER ORDER FROM LAZADA ANYMORE FROM NOW ON!! I WOULDVE GIVE NO STAR BUT U HAVE TO GIVE ATLEAST 1
I will tell that i had the worsest experience of internetshopping with Lazada all in my long life. This is the horrible company, full of cheaters an liars. I bought a cherry mobile RAVE II for 5900 pesos in October and sent it back after 2 days later. I was not satisfied with the cam. But when i returned lazada sent it back without refund my money. But then i have recognized that the phone had already a bad virus, and i could see, that it was already installed before i bought it- I couldnt delete it by myself. So i send it back ,Now come the problem. From October till April i had to wait for the phone. They couldnt find it in the warehouse, even i sent them the trackingnumber 3 times. I want that the refund it, than i had no phone for 6 month- Lazada did always answer with lies and same letters. I should only wait.After when i got back the Phone again, it was still not ok. always it stop now and i must open the cover and remove the battery and set it in. Than its work maybe for a limited time. I called again Lazada and than they promised me in April to check my complain and will try to give my my refund. Now its June but nobody answered me, even i sent always mails. That is the true story of Lazada, a respectless company. Liars and cheaters.Next week i must bring the phone to cherry mobile Servicecenter although i have still warranty, but i dont trust Lazada anymore.
Tip for consumers: Dont by with Lazada phil.ITs like you biurned your money in your oven.
Never i had contact to a such horrible company around the world.
I made an order using a 1000 voucher as payment but then after a few hours I decided to cancel the order. They acted on it but then when I asked why the code is invalid already they said because it's for one-time use only. I don't buy this since I cancelled the order. For them, once the system accepts a code it becomes invalid already despite the order cancellation. They should have at least send me credits in recompense but there's None! After 3 months, I inquired hoping to get a refund or voucher replacement. They sent me a code good for 1 year. They should've initiated this. If I didn't make a follow-up, nothing will happen.
They give false informations as to the size availabilty of items. You will see that items are available on line BUT UNFORTUNATELY, its not! Their system will let you purchase the item though BUT after 2days ,lazada will email you that its no longer available. It happened to me 2x & this is unforgivable. VERY POOR CUSTOMER SERVICE !
Been a client for over a year now but it seems they do not value valued clients.
- Used my credit for the MASTERCARD 10% MONDAY...i ordered around 8000 pesos worth of stuff but no discount. FALSE advertising
- I was put on hold for over 10 minutes when i requsted to speak to a manager...I eventually hung up...the cowards couldn't bother to call me back...
- On another occasion I ordered a phone....their policy is delivery in 5-15 days (imported item)...23 days later i had to to go to war with them again to cancel it..
- Orders never arrive together...guaranteed if you order 10 different items you will have 9 different deliveries
- Bottom line LAZADA.COM.PH SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only does it take for Lazada hours to pick up the phone (I literally fell asleep on my bed waiting for someone to answer the "customer service" line), but while you're explaining the details as to why you're calling, they keep cutting you off. It's like they don't want to hear the concern, they just want to get it over with. It didn't happen once, it happened all 3 times that I called.
The first time it happened, I was calling to cancel an order that I made ONE HOUR after placing the order because I ordered the wrong items. They agreed and sent me an e-mail notifying me that my order had been cancelled. 3 days later, I receive a text saying that my order was on its way... Umm, hello? So I called Lazada again and after waiting 1 1/2 hours to get connected to someone, I couldn't get to explain again. They just basically told me that when the mailman came, I'd just have to refuse the service/delivery. WHAT?! Is there NO communication between the warehouse and the customer service/main office? I had to stand there in embarrassment and I pitied the man for driving all the way here to my VERY complicated address to deliver a package that I cancelled ONE HOUR after placing the order! Save your time and money, Lazada!
The funniest part is when they spam you with these e-mails about rating their services. Instead of spamming unnecessary and duplicated e-mails, why don't they include your ORDER TOTAL in one of the e-mails? The only time you ever see your total is when you initially place an order. If you choose to get it delivered through "Cash-On-Delivery", expect to know your total ONLY when your shipment gets there. Unless you want to spend hours on the phone again just to waste yours and Lazada's time. An important information that SHOULD be provided, how poorly this e-commerce runs!
Overall, the products came in securely packaged. My actual order was shipped 4 days after my order. These two orders were made on the same day, it's just that the cancelled order came in a day earlier than my actual order.
I really don't understand the bad reviews about lazada. I ordered so many items already thru Cash on delivery like Romoss, Bavin powerbanks, pillows, casio watch, bags, LED clock, slimming pills, sleeping bag etc but they are all authentic and i received it all in a nice packaging and good condition plus the delivery was fast for 1-3 working days only:)
I've updated some info at the end of this review. And added 1 Star more. I still cannot recommend Lazada but I do still, on occasion, order from them.
Lazada mimics the Amazon type of online e-commerce. Unfortunately they are still in a cumbersome stage. Their order-to-delivery process has some serious shortcomings.
When you purchase an item on an Amazon type website it shows the buyer whether an item in available and who will be fulfilling the purchase.
At issue here is that the Lazada inventory system is not reliable. Items are often listed as "in-stock" that end up as back ordered items.
Payment using most any credit or debit card takes milliseconds not days. If I'm in a restaurant anywhere in the world and use my credit or debit card I am not required to wait or to await some arbitrary "verification" process. In milliseconds the restaurant knows if my payment has been authorized.
So why is Lazada telling it's customers their purchase is in some verification process? If they order an item COD does Lazada then verify the Buyer has a job and a bank account or has the cash in their pocket? No, obviously not.
Electronic transfer takes milliseconds. If I purchase on Amazon itself my purchase is confirmed in seconds not days. The same is true for some other online payment methods such as PayPal accounts using a credit/debit card as payment method. Not to say some payment methods don't take time as they do.
I've used Western Union to transfer directly into other's bank accounts and that takes approximately 24-36 hours because banking institutions use archaic methods to transfer funds. But if I use my credit or debit card online at Western Union I can send money to anyone almost anywhere in momemts. Western Union doesn't "verify" my purchase of their service for days unless, again, I use a bank account transfer.
Lazada is using this "verification" process as a means of hiding the deficiency in their order to delivery system. They simply don't really know if they have the merchandise in stock or, worse yet, not telling you they are drop-shipping as means of inventory.
As for warehouse packaging and shipment Lazada lacks quality control in that if the merchandise is not in Stock they often ship something anyhow. I've had this happen and have read reviews of the same thing.
They package what items are actually in-stock then throw in a few other items in hopes that will placate the Buyer. And if the Buyer doesn't contact Lazada then it's likely the buyer will never get what they ordered and paid to have delivered.
One bright spot is their Customer Service with pleasant courteous representatives. Unfortunately, again, the Lazada IT systems lack the ability for these CSRs to supply any real-time information. It's front line level one service. They can only give out what's provided which is meager at best.
As for third-party vendors I'd avoid them religiously through Lazada until, if ever, they create a customer based oriented system where you literally have a no questions asked policy of replacement, refund or return. In other words, the "Walmart" approach. You can almost literally return a used item to Walmart a year later and they'll basically take it and issue a store credit.
It's better described as the L.L. Bean chamois shirt mentality. LL Bean is so confident about this product that if in 30 years you feel the shirt hasn't lived up to its reputation LL Bean will give you a brand new shirt to replace it.
What I'm describing here, obviously, is when a top-notch company decides it's reputation is worth more than just revenue streams. That's unique in the corporate world but shows a true leadership value that goes well beyond the current C-level management.
As an example, we once received a defective computer motherboard from Amazon. And once reported Amazon sent a replacement via overnight delivery and then gave us the prepaid return shipping label asking us to return the defective board. They realize that satisfied customers are the backbone to their business. And the initial purchase of this in stock item? Was verified in moments, shipped the next day and followed up with a request for us to review. Needless to say, they received 5 of 5 stars on everything despite the defective merchandise. Even $400 motherboards, unfortunately, sometimes are defective.
To go even further, some months later we received an ordered electronic device that failed after 20 days. Guess what? Amazon overnight shipped a brand new replacement without question; and again sending us a prepaid return shipping label asking us to return the defective item. They even sent an email with apologies even though defects occur in electronic devices.
One final example of amazing customer service. I ordered a $0.35 USD cheap plastic outdoor thermometer from a seller in China on eBay. I sent it to a friend more as a joke because he had never actually had a means of knowing the ambient air temperature. Well the thermometer was defective. And since it cost so little I wasn't concerned about recouping my money. Anyhow, I got a message in eBay requesting my rating and review of the seller and product. So, instead I replied to the seller's message telling him that, unfortunately, the thermometer was defective but that for $0.35 USD I wasn't concerned. That seller shipped a replacement the very next day and once it arrived I gave this seller a shining review and all 5 stars. His reputation was so important to him that he had to send the replacement.
When Lazada reaches this level of system maturity (that of a single proprietor so intensely concern about his business reputation) I will recommend them as an e-commerce vendor. Until then Lazada gets 1 Star for presentation, that's it. (they have a decent Android APK and professionally designed website). The remainder of their operations remains suspect for now. You cannot reply upon them to do what's right.
UPDATE (17 May 2015)
I still use Lazada on occasion as they offer items not otherwise found on PH e-commerce sites.
They (Lazada) have usually completed every order I've placed with them. That's not my chief complaint but rather it's their overall system of operations. And that ordering from a third party seller (through Lazada) isn't any guarantee of success with the 3rd party seller. Quite frankly there are a few 3rd party sellers on Lazada that I would avoid like the plague.
As for Lazada stocked items, just realize even if it shows as In-stock it may not be in their warehouse ready for shipment. Their online inventory system needs improvement.
The other issue is their verification process with is meaningless as I iterated in my original post.
If you order an item fulfilled by Lazada it's very likely it will eventually be shipped just don't expect every order to arrive in a timely fashion. Some orders ship quickly whiles others take days (and to be fair they clearly post items may take 10-12 days). The thing is, nowadays any actually stocked warehoused item should ship within 24-48 hours of payment. Lazada isn't some business run out of a garage, it's a multi-hundred millions (internationally billions) international corporation.
I will still, occasionally, order from Lazada. I just don't have high confidence with them yet.
Tip for consumers: 1. Don't necessarily expect speedy process from order to delivery. Unfortunately it could take 2 weeks before you get your delivery. OTOH, sometimes it's takes only a day or two. And be very careful about ordering from the 3rd party sellers. Research them before ordering.Ask Joe about Lazada.com.ph
This is my 4th and 5th transaction with them, the first 3 was smooth everything was great and I would give them 5/5 for the 1st 3 transactions. Now here comes the nightmarish 4th and 5th.
I was on a market for a tablet when I saw the Samsung Galaxy Tab S at a very good price. Its coming from HK so I knew there was no warranty etc and I knew all the risks of a grey market tablet, but for the price difference from a local offline store I thought it was worth the risk. So I did ordered it using my credit card and all is well...
But then I had a change of heart, the Mi Pad came along and I thought it was a good bargain and I wanted that instead. So I had that Samsung cancelled. I had done both email and phone call and they assured me it was CANCELLED. I even told them that the reason I want to cancel the order is I am going to buy the Mi Pad instead and I needed their assurance it was CANCELLED so I don't end up buying 2 tablets when I only needed 1.
I bought the Mi Pad and it arrived in 2 days, super satisfied with their service thus far...
Guess what? The Samsung order coming from HK was NOT CANCELLED and I received an email 2 days later that the items is already SHIPPED and is on its way to me. I viewed my credit card balance online and indeed I was already charged for the Samsung.
I raised it to them and even used the email that mentioned it was clearly CANCELLED to them and they could do nothing and just apologized. They told me I should just refuse the delivery and they would just reverse my credit card. I know that would be such a hassle and its going to be a nightmare dealing with Lazada for a reversal (they can't even competently cancel a transaction much less reverse a credit card transaction). So now I am holding 2 tablets and my best recourse is to just sell the other one at a loss. Who would buy from me tablet for brand new price even if its sealed when they could just buy from a store themselves?
After this incident I am now going to be very picky on what I would buy from Lazada, I would only buy things that I can't find offline. Sayang naman...
Kapag credit card ang ginamit mo, at na-click mo na yung Place Your Order, automatic na nabawas na agad yung amount without any verification sa order! Thats not fair! Sa ibang on line shops, kapag na-ship na yung order mo, saka lang macha-charge yung amount sa card.
I bought makeup at CLINIQUE COUNTER AT RUSTAN'S and I have the Even Better Foundation and it only RETAILS FOR 1,750 PHP. I was surprised when I looked at it's price in LAZADA. They sell it for 4,000 PHP. Even if you order Clinique makeup at abroad, it won't be that expensive. I also looked at the prices of other makeup they sell and I am certain that they are OVERPRICED FOR 1000-5000 PHP. Even the Chanel, Dior, and other luxury brands they sell are way too expensive.
I ordered a phone. After I made the payment, the page was removed and I cant see what I have ordered. After a week they informed me it is imported from HK and without warranty. After a month I received a low configuration with different color phone which I did not order. When called they asked me to return and it will take another one month which is 15 business days to get the replacement. I decided not to deal with them anymore but to absorb the low spec phone. Now it seems a fake phone, it hangs all the time. What a cheat !! The customer representatives are awfully inefficient, only thing they will tell you is "Sorry for inconvenience" or "Thank you for calling" It was completely a nightmare for me.
I placed my order to LAZADA last March 9 and the item was shipped in Xend courier (Hongkong) last March 17 and transferred the parcel to LBC on the next day. Today is 17th of April and I haven't receive any actionable information yet from you and Xend Courier. What bothers me is that the unit is 1 month already in the hands of LBC and that is a very sensible and expensive item and it should be delivered swiftly and we know for a fact as well that there are many reported cases already of lost Iphones in LBC so please take this issue seriously. Instead of sending or exchanging e-mails to Xend why not call them and LBC to facilitate this issue promptly. I'm already losing my patience because of your useless feedback and imbecile staff and I even tried several times to contact your customer care but nobody answers. Sighing! We are not talking about petty money here so please take the appropriate action on this!
I ordered quite a lot of furniture from Lazada.
I got all the usual informatory emails, the follow-up phone call and it was all looking pretty good until I checked the LBC tracking site to see that delivery had failed!
I immediately emailed lazada and in fairness they got back to me pretty quickly only to tell me that LBC refused to deliver to my address which is literally only 15 minutes from their warehouse because it was outside of their delivery area.
What a joke! Lazada promise delivery right to your door as does LBC - both making such promises on their websites.
To add insult to injury, both Lazada & LBC asked me and expected me to organise the collection of my order from their depot - what a joke!
I have since looked at all the complaints regarding both companies and realise I was luckier than most people.
Why am I luckier? Because I ordered 60k worth of furniture that they sent from Manila and it was CoD...so no "cash-out" from me.
I've since informed Lazada that the order is cancelled and they can arrange to have all their crap shipped back to Manila as I am not going to collect it!
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