Janet Metz did an excellent job of providing fast and accurate service. (in 3 reviews)
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There is nothing free about this website. If there was ever a unscrupulous business like Lawdepot.com, all the owners would need jail time. This was my experience and I hope I can help others avoid a terrible business.
I started to request a free trial document on March 4. I entered my credit card information but did not complete the process when I received a message that a monthly fee would be charged (unless it was cancelled later) I notified you IMMEDIATELY and received your comfirmation that the trial was aborted and my account information deleted. I have been charged for the aborted "trial" on March 4 and a monthly fee of $34.65, Your support person claims I opened a second account. This is totally untrue and she has offered to refund the amount for the one account (I HAVE NEVER USED YOUR SERVICE AND NEVER HAVE OPENED AN ACCOUNT WITH YOU. If I do not receive TWO REFUNDS I intend to contact the Ombudsman about the disgraceful practices in which you are engaged!
I could not open my file no matter what I tried. The state where I live was not correct (I don't know how that happened) only one of my children was listed as executor (I originally listed all 5). and I am leaving for vacation at 5:30 tomorrow morning. without the document I paid for !!!!!!!! I will be returning 3-18-2015. I will contact you then
LawDepot boasts FREE downloadable and printable docs but then before you can print or download you have to pay.. ? How the hell is this FREE. I understand they need to charge for their services as it is a business, but to mislead folks to lure them to their site?? This is a very shoddy and unethical business practice. Lying is not an acceptable marketing tactic to any business entity that carries any kind of integrity. It is for this reason, I will not be doing business with them. There are other more reputable legal sites out there. I am able, and more than willing to pay but I don't like being lied to. Honesty DOES count.
Tip for consumers: Do not go to lawdepot and expect to get anything FREE.Ask MARIA about LawDepot.com
Allison handled my problems quickly and efficiently I was having problems downloading my purchase agreement in a word document format to my computer she instantly offered to email a copy of my agreement in word format to my email address which was exactly what I needed. Her professionalism and efficiency made my day thank you veryAllison kudos to you I hope your boss passes this feedback along to you!
I called in and got a very nice gal, Cynthia she was very helpful. Because I am old and not too good on the computer I had to call back and got another very sweet gal named Corey, she also was very helpful. They are both assists to your company. I will recommend your site to all of my friends. I am still having trouble printing the two Wills off for some reason, but will figure it out on my own, if I can't worn Cynthia and Cory I maybe calling them back....haha
Another wind you in company. Fill out our FREE form to get a FREE WILL and then having spent a lot of time completing the online forms you are asked to give card details to avoid complications should you wish to use another of their services in the future. The reason I chose your document was because it was FREE. Not because I wanted to give you card details and then have to cancel my contract with you. See other comments regarding cancelling with this company. One of the worst marketing ploys now used by online companies. Be ashamed. I guarantee I will not be using your documents. Shame there is a not a zero star option, you should consider it!!!!
Tip for consumers: Don'tAsk James about LawDepot.com
MY PHONE CALL AS ANSWERED IN A FRIENDLY AND HELPFUL MANNER ....THANK YOU
I was pleased with the document and the help Cynthia gave. However, I was disappointed to learn that the "free" aspect of only needing one document would result in an automatic membership fee after the first two weeks unless I canceled. I do not like such a process without prior information before filling out document information. It seemed to me like a subtle strategy to get a customer like me to sign up for the 19.95 single document just to avoid the hassle of being "free" if we go through all the hoops down the road. I think that not enough information is given up front before we have to "make a selection to print your document." I was irritated that I had to pay for something that I ended up not needing at this time anyway.
Could not print out document but did after you emaied it to me
Janet Metz did an excellent job of providing fast and accurate service. It is a nice feature that you provide a first and last name as it indicates that there is a real person out there that exists and cares. So many other companies do not do this and it tends to make business very impersonal and distant. Thank you
Janet Metz is the delightfully patient person from whom I received step-by-step assistance. Whoever hired her made an excellent choice. I gladly give her a "Five Star Rating", and would give her a "Sixth" were that star available.
THANK YOU MS. JANET METZ FOR YOUR MOST HELPFUL ASSISTANCE TODAY IN ANSWERING MY QUESTIONS AND CONCERNS. YOU WERE VERY PROFESSIONAL YET PERSONAL AND HELPED ME GREATLY IN MY FAMILIES TIME OF NEED IN ORDER TO PROTECT SOMEONE DEAR TO US. RATE 10 STARS
It was pleasureable especially talking to Caroline Chapelle. She is a keeper. I still can't print my free will.
Immediate response, Carolina was a delight to speak to sorted out everything in a matter of minutes (after a three hour phone call to a financial institution that shall remain nameless. If I didn't spend a lot of time in the third world, I would have been quite vexed). . In heaven, all the call centers are staffed by Canadians. Thank you.
Our Family is Presently Dealing with a Stage 3.5 Cancer Situation . LawDepot.Com was
a Godsend - as We had to Obtain Power of Attorney and Last Will and Testament Forms
very Quickly . The Forms were Comprehensive, Complete and Tailored to our State of
Texas. Bottom Line .... We were Highly Impressed - Very Appreciative & Thankful ! ! !
Tip for consumers: UTILIZE the " FREE TRIAL" - Invaluable Opportunity ! !Ask ROBERT about LawDepot.com
I had no problem using the Law Review's website for my Will and a Health Directive. Very easy to fill out and print. I did not cancel in time and was billed, but cancelled in time to have a very nice woman on the phone to wipe out my bill because I no longer had an open account. Nice people on the telephone and an easy to use site.
Thank you Law Depot.
Tip for consumers: Be careful you understand the billing procedures and terms.Ask Patrick about LawDepot.com
Cynthia Sawka was efficient, remarkably efficient in getting my document to me.
The assistance provided was very helpful, however I have not been able to retrieve the information needed. Waiting to have my new password confirmed.
I cannot effectively rate the assistance you gave by sending a notice of refund because my bank has no record of the refund. The original refund notice we received was dated 12/10/2014 and now it looks like refund was not processed until 12/14/2014. However, It is now 12/24/2014 and we have not had our account refunded. I did add one star because you responded.
I was a little apprehensive about using these types of services that want a credit card and then say you can cancel when you are done. You will not get billed I was promised as long as I cancel within the seven days. I just needed one document, I had called to make sure that that was okay with this company, greeted by a lady named Carolina who was so sweet and kind not to mention knowledgeable, she assured me just to get my one document and if I ever needed your services again to go back to depot which I will next summer. Right now I just needed it for one document. After going in and getting my document I had troubles again, only this time with my computer, call back in Carolina directed me and showed me exactly what to do. The third time, I needed to call in and cancel the account, and find my documents since my computer was having issues, This time I spoke with another friendly rep named Kathleen, or Kathy not sure of her name now, however she was just as amazing as Carolina, she found my documents, email them to me told me exactly what my problem was, maybe I should update my browser LOL. My point was these ladies were very professional, went out of their way to help me! You just don't get service like this anymore! When I have my fortune 500 company I will be sure to look at these ladies up and have them work for me! Thank you again, you both went above and beyond and I really appreciate it! David J small 813-528-1104
I can't thank you enough for helping me get through this. This Legal Contract was exactly what I needed and SO easy to fill out. The problem ran to my printer, which I finally found out that the ink showed one-half-full, when it was really empty The help I received meant the world!!! So-thanks so very much and have a lovely Christmas.
Thank you Cynthia fo providing such great service. I will tell my friends about your site.
Just spoke to Janet after previously talking to another representative (forgot the name) they were both very helpful and patient/diligent and must be commended. Thank you.
About LawDepot.com (from the business)
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.