Janet Metz was professional and helpful beyond words and very patient with this Luddite. (in 6 reviews)
▼ Sort by: recent
I was guided through the entire process by a real professional. I will use this service in the future and spend my money here.
I had difficulty with my with finding my new lease, when I called they found it for me right away then sent it to me by email. I have been using this site for all my lease agreements and will continue to do so, as well as recommend it to anyone who is in need of legal documents.
I have been talking with Allison and Monique they are both very helpful and
professional. They have been with me every step of the way.
We used your sight last year, but now I find myself doing a new Will since my husband passed in July.
My first chat experience today was not solved because I believe the person did not read the email I received indicating that the review was completed and attachment was included in my email. She said the review was in process.
The second time I spoke with Monique on the phone and she was able to resolved the problem by emailing the attachment that I could not see on my email from your company. She read the email.
You have a "keeper" in Janet Metz . . . right off the bat I could "hear" the smile on her face . . . Customer Service has the potential to be a grueling experience for customer AND the company rep alike . . . however, this young lady has the skill set to bring the issues of concern into immediate perspective, in an incredibly polite and "hopeful" manner. I know it sounds like a small thing, but from my perspective it is huge when professionalism is felt personally . . . I mattered . . . and I will be back . . . and I think even more importantly, I have no reservations whatsoever in recommending your service to others. Additionally, the option Janet explained for such a low volume user as I will be explored on the next visit.
At first I was skeptical, and like any other FREE TRIAL I knew there is a catch. I needed to submit a Operating Agreement document for my LLC so I need a template. I tried Law Depot and it was very simple and easy, you answer the basic questions and they guide you the rest.... I was able to download my completed AO in Word doc and also saved a copy on the LawDepot page. I didn't mind the one time charge of $33 it was worth it.
Now 2 months later, I needed another set of corp documents for my small business, and they have a template for it! Satisfied, I decided to pay for the 1 year subscription, it seems they have a template for just about anything I need. Thanks LawDepot.
I wanted to set up a corporation online. LawDepot prices seemed reasonable and reviews from BBB were excellent so off I went.
The process from start to finish was a non brainer (which is exactly what I need!). Response from automated and live support was exceptionally fast, informative and patient. My corporation was set up in no time.
A very satisfied customer.
I was totally ready to cancel my subscription this morning because of the incredibly slow response to your system.
I would recommend any updates in Software be done outside of customer hours in the future to avoid such a poor first impression to a new customer.
anyway--Ms Janet Metz saved the day with her very helpful and professional approach to a irritated customer.
SHE IS A DEFINITE KEEPER!!!!!!!
Esie helped me a great deal, not only over the phone, but giving me an e. mail to help me change incorrect addresses on my original Power of Attorney form. I was able to make it a "Durable" PoA which answered my question regarding the mental capacity of the "Principal" to allow me to continue being the PoA.
I thank Esie for her help. It was very useful!
I called to see if my agreement could be emailed to me bc I it was not saving from my computer. The representative Esther M. acted as though I was inconveniencing and suggested I try on other computers. Why should I travel to go use a public computer for a confidential agreement? Also, she made me feel as though my questions were ridiculous and chuckled as she answered, like I've should of know the answers.
TOTAL SCAM SERIOUSLY I OPT FOR THE 7 day trial and then I DID CANCEL literally the next day... Come to find 5 months later they have been billing me the entire time! Never once sent me any email or statement! Such a SCAM, Steall money from people.
I need to speak with Cynthia sawka. She helped me when my husband purchased the bill of sale form because we were having compatibility problems. We can't print it, won't use it cuz we can't print it and Cynthia told me our payment would be credited back to my husbands credit card. Please credit the card as I was told - we are not going to use your service, not good. Thanks
Sneaky Sneaky, they will charge you for their "FREE" forms, don't give a credit card and not read the very fine print. 4 months later, the "FREE" form cost me $132.00. Shame on you Canada for allowing this company to steal from people.
DO NOT USE, there are free forms out there.
I searched for FREE forms. lawdepot stated that it had free forms and said I could fill out the forms on line and print. Which I did. at the end of the process I was told I had to choose which free/or license before I printed the form. There no place to choose free except a large box the said choose here (or something to that nature) there was no place for free, only 3 different fees. I just wanted my forms so I choose the $19.95 fee.
I got a response from lawdepot.com. They stated that I should call a phone # for help. I called and basically it was a waste of time. The lady assured me that it was my ignorance the I got charged. In other words, you better take the time to read the very fine print and have a lawyer's degree. BEST THING YET. LEAVE THEM ALONE, there are better places out there. Yes, my loss, I read the copy I got, it had errors. SO, I went some where else and got what I needed for FREE
I found out why my bank charged a n extra fee, "overseas purchase" they are not an American Company ...... another good reason to stay away!!!!!
My experience today with the customer care tech was off the charts. She answered all of my questions in detail and didn't have a problem answering multiple senario questions that I had. She was very patient and calm. Her name is Mrs. Madzingo.
Sorry I didn''t know what most meant. PLEASE CANCEL the subscription.
Tried incorporating my business using law depot services. They gave me misleading information over the phone. Then eventually when I mentioned that information over the email they said it is not true, and they denied the fact that they spoke with me via phone.
I accepted their bad customer support and I was trying to continue business with them. The incorporator ended up sending a full refund and closing down my ticket without me asking to. Basically they're telling me "Here's your money back, we don't want to help you"
13 Questions & Answers
You must choose a competent adult as your witness.
You can also call us at 1-855-231-8424, Monday to Friday, 8am to 7pm ET and we may be able to assist you further.
About LawDepot.com (from the business)
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.