Your customer service will be remembered as we do more legal affairs in the future and will pay for them! (in 9 reviews)
▼ Sort by: recent
I called the staff at law depot to expedite my incorporation and was willing to pay a fee. The staff was initially helpful and said they will have it done in 48 hrs. After 48 hours I called again and they said it will be done that day. End of the day still nothing.....I feel they are just giving me lip service
I used this site to create one document in December. I paid a monthly subscription fee of $24, which I was happy to pay to use the service. Then I cancelled my subscription a couple of weeks later after I had finished the document. 4 months later I discover my subscription was never cancelled! I emailled customer support - since I can't find a phone number for this company in Australia - and they refunded only 2 months to me, saying that is the maximum amount they are allowed to refund. It is a con to steal your money, don't subscribe to this site!!!
Edited - After numerous emails to customer support, they are still refusing to refund my money. They are saying that it wasn't cancelle back in December - which it absolutely was! When I clicked cancel it said "Cancellation Successful". And the account has not been accessed since December last year - there is proof of this in my lawdepot subscription. Customer support claims that they are unable to see when my account was last accessed and that they always will send an email when a cancellation has been made. This is all a huge lie, stay away from this website.
Edited (again) - Still more emails sent to customer support, and now they have the guts to finally respond to this review! I DID click cancel in December, and it DID say my subscription had been cancelled. Their system is set up to STEAL PEOPLE'S MONEY. I have emailled a PDF with PROOF that the account was not accessed singe 14th December 2015. They still refuse to refund my money. There is a glitch in the system that they are REFUSING to acknowledge - and REFUSING to fix. Stay away from this website.
When it came to a medical directive, how it is that you offer to review it, to be free and clear of grammatical errors and yet under kidney dialysis, you have spelled it *kydney* ? That really scares me. Are you legit? I am a writer and miss nothing when it comes to the grammatical.
I was up set because I could not get a look at my down load. So I waited for them to send a copy of my question and answer to it. After a few days I called and found out they didn't send one and that got me upset with them. I found out you had to have app to copy it. I didn't have that I thought, but I did. So I down loaded my paper. I call and thank them for there help and patience. Larry
After entering Bill of Sale information, the on-line system was unable to locate my latest document. The system presented me a prior Bill of Sale that I had completed two (estimated) years ago for another vehicle.
I called LawDepot for assistance and was connected with Ms. Janice Metz. Janice was unable to resolve the software problem, but she emailed me the proper document, which solved my problem. She was courteous, and very helpful. I give her a five star rating.
Pleasant and helpful.
I won't get into details, but Janet was wonderful in assisting me with an issue that was brought to my attention via email. Lawdepot was in no way at fault I must ad. Janet jumped right in, fixed things right up and I guarantee in the future I will use this website when I graduate Empire Law. Thanks Janet!!!
The site offered many different Forms not just the ones I was seeking. After printing out several I found I had made an error in the address of the Health Surrogate. I had not seen the area for different states than the one I am in. I called for help, told the lady on the phone what I had done. She said that was no problem and could be fixed. She fixed it to correct state and e-mailed the Form again, almost immediately to make it perfect. Very accommodating and helpful.
I spoke with Monique who was very helpful and very professional. Earlier I contacted a site by mistake called lawdepot.NC.com and they were downright rude so I was afraid I had the wrong sight again but Monique was very sweet and assured me I had the right site this time.
I was having a problem with my last will and testament. Divine really was a big help and fixed my problem within minutes. I am not very computer literate but she made it simple for me to understand and finish my task.
Divine is awesome and I hope she will be able to help me again if need be
I took the free trial to look at a few documents like wills. When I cancelled the free subscription trial it was one click and done. No fooling around, no complex cancellation. This is a very honest website and business, and I will use them in the future if I need legal docs.
THANKS TO SITE JABBER, an employee of law depot. com decided to refund two of the three months that I was charged? If they had reversed all three months I would have deleted the review, I am upping my star one, but since I NEVER USED THE SITE, and I did cancel, and there is proof I NEVER USED THEIR SITE.......Why did they return two of three charges? I am greatful for some action, but returning all that was stolen from me, would have been better.
- mail so I can print a copy for my records Allison. ASVP firstname.lastname@example.org
The site offers very basic services; however, the services aren't sufficient to fully handle an estate. Customer Service was un-helpful very dismissive.
You have options: a free week, basic one month charge($33), yearly charge($98) or if you are stupid, a continuous monthly charge to your credit card of ($33). I chose the basic one month charge. Unfortunately, I am crazy busy and I was not checking for monthly charges. I also have "unenrollme" so I was not receiving email notices. I called customer service to explain this was a mistake and since they charged me $65 over what would cost the consumer for the yearly charge, I felt they should refund my account.
The women I spoke to was rude and nonchalant. What a shame. The service was ok, however there is NO customer service. They obviously take advantage of people being too busy. Just do the math!
Tip for consumers: Beware!Ask sharon about LawDepot.com
I logged on once never used the account, and never gave it a second thought. Seven months later I realize they have been hitting my credit card every month, no receipts on invoicing nothing. Every other account I have sends me receipts every time they take a payment. These people rely on the fact that people get busy and tied up with other thing in life and just keep collecting till you notice.
27 Questions & Answers
About LawDepot.com (from the business)
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.