I don't get why they have negative reviews, I really loved this website and the customer service is amazing! (in 9 reviews)
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It is deceptive to the consumer, as the site lets you create a beautiful slide show and then tells you if you want to use all the cool tools you have to subscribe. You can only burn a disk if you subscribe for 2 years. I like the tools (as I was forced to subscribe or lose my hard work that I did for a school project). I like the site, but I don't like that it is not upfront to consumers.