KizoaReviews 991

I paid a for a Lifetime Subscription of Kizoa, but I have just found out that they have gone out of business! No money back! In fact, any software that offers lifetime subscriptions should have responsibility towards those who buy it. I even think that at the time, when I asked questions before buying, I did mention that. But there you go. I didn't use it much, but I had a number of photo collages there and did one every year for my birthday, but they are gone. They were not bad, sorry to see them go, but they should have contacted their clients and offered money back or something! Scams all around us!

KIZOA was recently purchased by INVIDEO.ai. To its credit, KIZOA was a great site BEFORE it was sold. Now it is (allegedly) in transition. That means that a lot of times you cannot upload ANY images or fix anything in your work. But worst of all, you CANNOT DOWNLOAD your work -- as of this writing, I've been waiting for more than 5 days for a download. When I reached out to customer service (via the very difficult-to-find link: https://direct.lc.chat/*******/), they were not helpful AT ALL.

My advice? Find a better site for your video creation because neither KIZOA, nor INVIDEO (the company that bought them) is safe or reliable at this time.

Download che si blocca al 99% senza completarsi.
Sto riscontrando problemi con il servizio di Kizoa. Ho cercato di contattare il supporto clienti di Kizoa tramite telefono e email, ma purtroppo non ho ricevuto alcuna risposta o assistenza.
Il mio problema principale riguarda il processo di download che si blocca al 99% senza completarsi. Ho pagato per il servizio e mi aspettavo di ricevere un supporto adeguato, ma attualmente mi sento frustrato/a dall'assenza di risposte o soluzioni da parte del team di supporto di Kizoa.
Ho esaurito tutte le opzioni disponibili per cercare assistenza direttamente da Kizoa, ma finora non ho avuto successo nel risolvere il mio problema.

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Download stops at 99%... nothing else ever happens after that. I send many email at *******@kizoa.com and *******@kizoa.com and no body answer or contact me. I'm very frustrated. Even after I pay for premium and I can't download anything.

The program is very friendly, BUT
Ofter finishing my moovie i found out that when trying to see it by link or downloading the moovie- all the TEXT is gone.
I purchesed a liftime Primume membership - acourding to the site you need to be a Premume member to recive the costumer service support- with no reply from their behalf for over a month now. :(

I was surprised be even getting a response back from their customer service email since their number listed doesn't work at all. When you make a purchase on their site, it takes you to a PayPal site to make a transaction. However, on that link site. There are other options of payment like visa or Mastercard. I chose visa which then goes straight from my bank account. Not PayPal. Customer service said they were unable to process a refund and to make a dispute with PayPal over my purchase. But I didn't pay with PayPal. Yet, on the bank statement that shows my purchase through my visa card, the name on the statement says PayPal kizoa. So they figured they could scam me by saying it says PayPal. When I jever paid through them. I'm in the process of talking with my bank in hopes they can do a charge back. I paid 2x for premium on 2 different accounts I had made in 2013. I had loads of videos and pictures stored there that are the only pictures I have left from after our house fire. And the site promised it would be retrieved. But after paying for one... nothing showed up in the account. Paying for the second one, it showed the pictures and videos I made were listed. But could not veiw any of it. Rendering the site useless for me. And they wouldn't even offer to help troubleshoot why I couldn't see those pictures. I'm terribly saddened that I am unable to get those pictures back. And I am infuriated by the lack of customer care or service to offer any compensation or help at all. It was a complete waist of valuable time and not to mention money that is tight. I would not recommend kizoa and urge anyone to find a much more reputable company who has a customer service number that WORKS, also known for helping people with issues and will guarantee your money back if they fail on their end.

I have been a long term PAID subscriber to Kizoa for SEVERAL YEARS with BUSINESS MEMBERSHIP ($299.00 PACKAGE)! Their services are entirely too expensive to lack functionality when needed! I have been trying to download a movie LITERALLY since 7:00 AM and it remains stuck at 99% (as of 5:56 pm). I received an email indicating a download error therefore I restarted it and I am still having the same problem. I have called their customer service line numerous times today and there is consistently no answer! I was depending on Kizoa to meet my needs for a work project that was due this morning! I am beyond upset and I need to know how to request a refund from what looks to be a "Lifetime" of a useless time consuming product! I posted this comment on their facebook page and it has been deleted numerous times within an hour and I still have not received a reply!

If they have gone out of business or if their site is down, SOMEONE should have enough courtesy and respect for their paying customers to let them know before over 12 HOURS are spent customizing movie slides! If I could give them ZERO STARS I would!

Do not waste your money on a service they clearly cannot provide! There are multiple comments on their FB page from other customers (although, they are not as vocal as I have been) they have clearly had this same problem.

Several years ago I naively purchased a Premium membership with Kizoa, believing that this
Would be an excellent platform for producing my video/slide shows. While I wasn't looking for sophistication,
I did seek a program capable of performing basic editing. What they promised in their introductory preview
Was in fact misleading:
• editing capabilities are poorly developed;
• almost every time I attempt to use the program for creating a new video or editing
an existing one, I encounter technical new glitches;
• each time I make a single edit on the music timeline, the program freezes forcing me to re login;
• saved transitions and music mysteriously disappear;
• texts appear off-centered;
• numerical ordering of my 100 plus saved videos become completely garbled making retrieval a nightmare;
• downloading is an endless process.
Last year, for four months, the company didn't answer its phones nor respond to my emails. When I was finally able to
Communicate with them, I was given the following response:
• "we're in the process of upgrading; bear with us for a few more weeks.
Months have passed without any visible improvement:
• the number of editing capabilities have continued to disappear;
• Kizoa's customer service in Paris, London and the US are no longer reachable;
• should I want to go back to a previous window, I am forced to re login;
• I can no longer retrieve many of my completed videos. Many video/slide shows
appear to have been erased or gravely altered;
• a new message appears on the homepage. "WARNING, due to an exceptional fire
At one of the data centers of our supplier, OVH ICloud, some of your photos, music
And gifs cannot be displayed in your account. We sincerely apologize for the
inconvenience and will do our very best to get your data back online as soon as
Possible"
This is not a guarantee, and the possible loss of year's of personal memories is more
than just an inconvenience.
Kizoa falls short of being a professional program and I give it the lowest marks in all areas.

I decided to no longer use Kizoa and moved over to the Mac iMovie maker for my graduation videos. The problem is that I forgot to take my pictures and videos off of Kizoa and redownload them elsewhere. Now when I try to log back into Kizoa to retrieve my photos and videos that I worked really hard on, I can't access them unless I pay them for premium membership. I have graduation videos there from prior years of my students that I would love to have back. If anything Kizoa should allow us to have the videos that we made and just lock the abilities to start new projects or create unless you upgrade. But to completely deny access to our own projects that we already completed?! I want my photos instead of being blackmailed for money!

What's going on with Kizoa site!?

I use it often, so I feel I got the basic understanding, it's giving me hard time now!
I payed the money to be a member, so I don't have glitches!

I sent my video to my email and it do not let me download it to my phone... Or it doesn't properly let me watch it... (The expand full screen button is missing.) (Before sending I push the option of downloading to phone... Device button. I know that step I did it often)

Also, it is changing up my song start point. But it plays it right when I'm editing and listening.

I try downloading it to my computer but it disappears (it says converting than after about 20mins the download disappears and it never finish or Reappears.

Try to do a CD nothing.

I try calling can't contact anyone.

This the email account connected to Kizoa *******@gmail.com and the name of the video is
"Long Live Dominique"

I need this to work Asap please please I use this for work. And I need this to work for I can turn in my final project to clients. Tonight at the latest!

Thank you!

I had a fine experience making movies here a few years ago, but then they tell you to pay if you ever want to see them again. It's been quite a while and judging from the reviews here I'm not even sure my movies, which I worked very hard to make, are still there.
The customer service seems very catered towards premium members only (and again, judging from reviews I'm not sure even they are satisfied either) so I just hope that someone can contact me to see if my videos still exist. The website tells me they do if I pay, but I don't have much trust in that.

Use to love Kizoa, have been usiing it for years. Until last year, Like clockwork, Kizoa site has problems AGAIN. I am a pro member and I want to burn my movie to a DVD. Now all of a sudden there is no more option on the bottom. Either I am missing it or my eye don't see well but what happened to the BURN TO DVD option that use to be on the bottom. Your site is useless if your clients can not burn the movie to a DVD? Very upset about this. I had to bring a movie I made tonight and here we go again, like last year, same time it does not work properly.

I was looking for a nice free website to make a video of my holiday pictures. I checked several reviews of Kizoa and I understood I could make a simple video of 1GB. I have no idea how much 1 GB is so maybe that was a mistake. It took me hours to make the video as I am not so technical. Only when I tried to download it, I was notified that I could only make a 1 min video for free, otherwise I have to pay about £30. That's a bit too much for 1 video really so now I'm stuck with a video that I can only see as long as they keep offering the service/website, I guess. More honest info would be appreciated, like a reminder "your video is now longer then 1 min. To be able to share or download it, you will have to pay" or something like that. Even afterwards I checked several websites where Kizoa is advertised as a free service with many features etc. Most people however would want to make a video that is longer then 1 min so the "free" is misleading.