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KijijiReviews 118

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Kijiji Reviews Summary

Kijiji's reputation has significantly declined among users, with many expressing frustration over poor customer service and technical issues. Customers frequently report difficulties in accessing support, experiencing unresponsive help centers, and facing account bans without clear explanations. Additionally, concerns about ad visibility and the prevalence of scams on the platform detract from user experience. Despite some long-term users appreciating the site's historical effectiveness, the overall sentiment leans towards dissatisfaction, particularly regarding paid advertising and the platform's recent updates, which many find cumbersome and ineffective. Users increasingly favor alternatives like Facebook Marketplace and Craigslist for their advertising needs.

This summary is generated by AI, based on text from customer reviews

service
74
value
73
shipping
41
returns
46
quality
59

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Larry L.
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I had an E motorcycle posted and received a couple of contacts one was called Desmond I think, and I forget the other guy. After 10 email exchanges and low ball offers they stopped and co-incidentally the e motorcycle was stolen. ( between Jan 10th and 17th) Fortunately we have video surveillance.
I'm not saying that Desmond or whatever the guys name was, is the thief. Just that people who pretend to be buyers and then get your address, might not be real buyers.

Date of experience: January 17, 2025
Canada
1 review
1 helpful vote
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Extremely unprofessional and poor customer service! Useless and rude agents! Your service is just a shame! Agent called Hassan is useless and very unprofessional! Train and teach your staff how to deal with the customers and to listen what they are asking instead of saying lies to them and terminating the chat! I am trying to place an add in my account where i have two adds to reactivate the second free one and it keeps disappearing. I contacted customer service to check the issue and they are telling me i have another account where i have the same adds which is COMPLETE LIE! I have never had any other account on kijiji and never placed any add in other account! When i asked to show me which is the second account or check the details he just said i see it and good buy and terminated the chat! SO DISGUSTING! I WANT TO REACH YOUR MANAGEMENT TEAM AND REPORT ABOUT THIS AGENT! WHO IS SHAME AND YOU MUST CHECK HOW YOUR AGENTS WORK AND WHAT THEY DO! I WILL GO TO EVERY SOCIAL MEDIA TO LET EVERYONE KNOW YOUR DISGUSTING SERVICES! AGENT HASSAN O IS YOUR SHAME TEACH HIM CUSTOMER SERVICE SKILLS!

Date of experience: November 29, 2023
Canada
4 reviews
2 helpful votes
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Kijiji is old news. It seems glitchy. I have been receiving a lot of sales leads for a listing that was deleted ages ago. Kijiji support is non-existent. Close up shop, Kijiji. FB Marketplace is WAY better!

Date of experience: August 4, 2023
Canada
1 review
3 helpful votes
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Please change it back
August 1, 2023

The update or upgrade of the app is terrible. You can no longer search in a category. If you're in category and you do a search it defaults back to searching the entire group of listings. Also instead of the old way of going to a particular category, you now get everything and are forced to then try and select the category you're after. Much more time consuming and backwards. The notifications now are more difficult to delete…
There are so many problems now they've created with their upgrade it's stupid.

Date of experience: August 1, 2023
Canada
2 reviews
6 helpful votes
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New kijiji app
June 23, 2023

This app is a joke. Used to be an awesome site that was easy to use. Now they made it hard to use to the point I'll be looking for something other than Kijiji. Please bring back the old app or we will be moving on

Date of experience: June 23, 2023
Switzerland
1 review
1 helpful vote
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No Support
June 17, 2023

I received a fraudulent email from kijiji. Impossible to leave a message or get in contact with people here. Even when written "need more help, contact us", I am sent back to their useless knowledge center. Finally found "If you have any questions, please reach out to our Customer Support team."...and this link sends me again back to the main useless help page...

Date of experience: June 17, 2023
Canada
1 review
5 helpful votes
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This new site has all the gremlins, even the provinces are not correct! All ontario adds are being posted as Saskatchewan?lets get this figured out before we squeeze another add in and have to look at the same product 12x before advancing in the search

Date of experience: May 14, 2023
Canada
2 reviews
3 helpful votes
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Worse service If there is any at all great your account as fraud if you create 2 ads in 24 hours ZERO customer service, and will steal
Your money don't trust These guys best advice I can give u!

Date of experience: March 29, 2023
Canada
1 review
1 helpful vote
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Kijiji is terrible
February 26, 2023

Sappose to be free adds but if you want to post puppy/kittens or any animal it cost money now kijiji use to be good now it's just money grab

Date of experience: February 26, 2023
Canada
1 review
1 helpful vote
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Super bad
February 22, 2023

They kicked me out of kijiji without telling me a reason. I was trying to get an answer but NO response

Date of experience: February 22, 2023
Canada
1 review
1 helpful vote
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Ignorant Sellers
February 21, 2023

Poor quality pictures, limited description wording, high price, no shipping offered.
I think some sellers think everyone on here is a crook or trying to con them.
You message them for more information or better quality pictures and they just
Won't do it! Then they wonder why their item doesn't sell.One item I was interested in has been on Kijiji for two years! If you try and help them by sending better info. On their item they just ignore it. I remind them that the buyer will pay for shipping and the transaction can be done with an e-transfer.
I get the impression that some sellers don't know what that is. If they are too lazy to take an item to the post office then they are totally relying on local sales, which really limits their chances. Anyways, that is my rant for today but I
Just get tired of some of these people who limit themselves and their selling prospects on here.

Date of experience: February 21, 2023
Canada
1 review
3 helpful votes
Follow Mat S.
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After posting an ad to warn others of a scam, I got so many thank youse from regular people on Kijiji, but then Kijiji comes in and bars me from free advertising and put me as a dealer. All I did was help people from a loser of a scammer, and I got rewarded by getting my account banned, very intelligent Kijiji

Date of experience: February 15, 2023
Canada
2 reviews
1 helpful vote
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Kijiji lied to me. After several request they came out with some excerpt from someone that complaint against me.
A company that can discriminate against someone should loose their license to operate in Canada if you asked me.
Also be very carefull when using KIJIJI to hire people. Lots of thieves and i was even ask of nowhere to go meet someone at a known crime spot where people steal cellphones from people meeting them.
Even a couple called me to rent a room, they wanted it right away because they lost their i.d. that at -30 celcius. Be carefull anyone at KIJIJI can say you have no right to refuse off hand to rent to someone.
One person wanted a room for her and a rooster. I inquired if i was not understanding the ad. She really wanted a room for her and a rooster.
She complained to KIJIJI i did not rent to her.
Kijiji is a woke company where the honest people like me have no rights..

Date of experience: January 5, 2023
Canada
1 review
7 helpful votes
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Full of ads
October 23, 2022

Kijiji is useless now unless you want to scroll through page after page of the same companies advertising their "great" deals. No way to filter them out. I thought the whole purpose of this site is to find used products sold by individuals in your area. Now it's just a good platform for ads from various warehouses

Date of experience: October 23, 2022
Canada
1 review
7 helpful votes
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I've been using Kijiji for many years to buy and sell items. A few years ago Kijiji decided to allow buyers & sellers to add reviews of others on Kijiji. Three years ago I was selling a chesterfield on Kijiji. I accepted an offer from a person that lived an hour from my house. This person then said he wanted me to deliver the item. When I told him it would cost an extra $50 to deliver (2 hour round trip) to cover the cost of fuel in my gas guzzling truck he left me a one star review saying I was an unfair seller. This was a lie and an unjustified review. To this day my only review is this terrible one star rating. I contacted Kijiji to say this was an unjustified review and asked them to remove it. They basically said "live with it". Their review system is ridiculous and can drag an honest upstanding person to the gutter for all to see!

Date of experience: October 23, 2022
Canada
1 review
0 helpful votes
Follow Fazila S.
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I have been very active on Kijiji for the past couple of years and I love it. I sell lots of stuff easily. I have over 80 5-star reviews and I could probably give out just as many 5-star reviews. I can shop for almost anything I need, including service people. I have been hearing lots of people mention Facebook Market place as a good place to buy and sell, but I love Kijiji and I really hope it remains the number 1 site for buying and selling goods and services.

Date of experience: October 13, 2022
Canada
1 review
1 helpful vote
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WHAT HAPPENED KIJIJI?
August 9, 2022

IM AFRAID THAT KIJIJI IS NO LONGER AN EFFECTIVE SELLING PLATFORM LIKE IT USED TO BE. LOTS OF LOOKERS BUT NO BUYERS. WHY? I THINK COVID HAS DESSIMATED THE MARKETPLACE. PEOPLE LOSING THEIR JOBS, WORKING PART TIME LEADS TO NO DISPOSABLE INCOME. THATS THE REASON! NOT ALL THE REASONS THEY GIVE YOU AS TO WHY THE SALES ARE SO SLOW IF NON EXISTENT. THIS IS NOT KIJIJIS FAULT BUT THE CONDITION OF THE ECONOMY. ONLY TIME WILL CHANGE THAT.

Date of experience: August 9, 2022
Canada
1 review
5 helpful votes
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Website poorly made
July 23, 2022

The title kinda says it all. The Kijiji website and app are beyond broken. The IT department of Kijiji clearly doesn't try. That, or they outsourced to some less-than talented contract studio.

Ironically, I own a Software Design Studio and emailed Kijiji asking if they would be interested in procuring our services to turn their services around for them at a discount.

We never heard back. Maybe they will reach out when they realize that they are losing market share to other platforms with quality platforms.

Date of experience: July 23, 2022
Canada
1 review
4 helpful votes
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After all these years they cant even allow decent photos that go full screen even still, get with the times

Date of experience: July 20, 2022
Canada
1 review
2 helpful votes
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They do not enforce any of the rules for pet salesReported ads are left upThey did enforce 2yrs ago!

Date of experience: May 27, 2022