Although I have not received my shoes yet, I wanted to give a review of their customer service. (in 100 reviews)
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Just Fab has the best shoes clothes I just brought a jump suit from them and it is amazing fits great looks good, I brought some shoes from them twice and my family and friends tell me how cute they look. I tell them where I got it from and their mouths drop lol. great price and cute shoes and clothes have not brought their hand bags yet.
Total scam ... Please stay away from this company , they trick you after your 1st purchase with a monthly fee of £35 , even if you cancel membership over the phone to them will still take your money , contact your bank ASAP or PayPal and block them from your account !
Back in 2014, I ordered a pair of shoes costing £17.50. Justfab then started taking £35 from my account WITHOUT MY PERMISSION!!!!! I did not knowingly sign up to any subscription. How it is legal to do this I do not know. The 'cheap' shoes I ordered, actually ended up costing me over £400 by the time I was able to get the payments stopped. DISGUSTING.
Out of the 3 items I have received from Just Fab only 1 item (a bag) survives, the other items (shoes) fell apart very quickly, cheap maybe but I expect £35 shoes and boots to last longer than cheaper ones from the high street. Added to which my final item has taken 2 months to be returned and refunded despite twice weekly calls to the company, two months later I am still waiting for my refund and I feel that I am getting fobbed off. If the funds are not back in my account by next week I will be complaining to the ombudsman. It may only be £35 but if they do this to everyone that soon mounts up. Avoid this company, nicer items can be found cheaply elsewhere. I would give zero stars if I could.
Don't ever buy from this website. Seems all good and well at the time, until they start taking £35 out of your bank every month without your say so. All because you haven't click a "skip this month" button. Which you're only allowed to do between the 1st and 5th of the month. What an absolute joke. People have busy lives than to sit and click this button every single month.
Rang up and asked for a refund. And shock shock, I was told no. Because it's clearly stated in the terms and conditions. Yep. So clear.
I don't know where to begin with this website, I am disgusted by the fact that they are basically charging £35 a month for an email that apparently is for our benefit and choses our "style" but that's utter nonsense! I have immediately called to cancel the membership, i wish I had some form of power so I could shut them down for good, the thieving scumbags! Disappointed is an understatement, this should be illegal. It wouldn't be as bad if their products were of excellent quality but they aren't, and they know this so that's why they charge people for "privileges" but I haven't got anything from them other than stupid little emails. Really pathetic. Its a shame there isn't a '-10' star rating because that is what I would rate this joke of a business.
I just ordered a pair of boots today, and I've been automatically added to the VIP membership, this WAS NOT stated clearly when I was buying the shoes, I'm ringing tomorrow to cancel the membership and hopefully I havent paid for anything other that the boots. I've read reviews after this has happened and disgraced at the way they deal with their customers and the way the basically are conning people out of their money. Wouldn't recommend this website unless you read all of the reviews and know exactly what you are getting!
Don't waste your time and money on just fab. They aren't fabulous at all. The quality of the shoes are awful. I feel like I could get better quality from a dollar store than from just fab. I have never purchased a pair of shoes that couldn't even last me a day. Mind you the styling is super cute but the shoes are trash!! Even when I called to exchange the product they informed me they would send out another pair and I would just return the others. Well, I never received my shoes and contacted them back to see what the issue was. Apparently, the representative informed me incorrectly and i should have gotten a return label and mailed my shoes first before receiving my new pair. Well, clearly that didn't happen and after calling back for the second time my replacements weren't available. Mind you this has been well over a month. I had to pick a new pair in which were $10 more than my original pair. I explained I shouldnt have to pay a difference with the inconvenience factor and they refused to cover the difference. Not only did I not get a replacement pair I wasted a precious hour of my day. They are so awful!!
What an utter SCAM.
Purchased a pair of shoes for £12 in the sale. No complaints with the shoes.
A month later and £35 has been taken from my account WITHOUT my authority. I NEVER signed or agreed to a VIP package. When you read their FAQ it says you are automatically signed up to this when you make your first purchase. It NEVER said this when i bought the shoes as I would not have purchased them. I am furious. What an absolute scam.
Horrible horrible!!!! Here I was thinking just fab was so great, good quality for the price NOT Realizing these past two years I have been tricked into the VIP membership and my credit card was charged each month. Absolutely disgusting !!!!!!! Have not heard back from email or phone call from customer service. I will be sharing this everywhere until I get a full refund which will never happen as customer service is no such thing here.
Unbelievable ! Do NOT shop here!!!
I've ordered multiple pairs of shoes from this website and they came quickly and were packaged so sufficiently and I ordered a big black tote purse with a huge bow on the front when it arrived it was better than the picture they provided for it. I LOVE IT! Have never had a problem.
Ordered boots in November and after wearing them approximately twice a week for several months, they began falling apart at the toes. I then contacted customer service for them to tell me since it is outside of the 30 day return period, they couldn't do anything for me! Terrible website with such cheaply made items, it's despicable! Also, when I went to cancel my "VIP membership" after purchasing the boots, the customer service representative kept me on for 20 minutes basically bribing me to keep the membership. Not a chance! These people should be ashamed of themselves!! I DO NOT RECOMMEND BUYING FROM HERE!!!
i got charged for over $100 CAD as i forgot to skip for the month. and end it up i had to pick something in the website. After tax and shipping cost i paid over$60 cad for each clothes.
and i'm so piss of the poor quality! i can get much better quality in Forever 21 for under $30, but i have to paid over $60 to this blooding website! the quality of the shoes and clothes are so poor and cheap!!
Justfab is a wonderful site to use. I just went through a bad experience with a company called Dresslily and when I finally got my refund back, finally!! I went straight back to Justfab and bought 9 dresses, a part of shoes, a purse, 4 rings and a bracelet. Everything came as order on time and perfect sizes. Exactly as I expected. I've used this company twice now and it has been great both times. You definitely have to read the fine print because once you order you get magazines every week in the mail unless you cancel at the beginning of every month. If you do not cancel then you get charged. So make sure you read the fine print or call customer service and they will explain. And they do answer they're phone any time of day or night unlike freakin' Dresslily who had a fake number. Anyway, would definitely recommend!!
Tip for consumers: Read the fine print. Check the size charts and order a 1/2 size bigger than your regular size in shoes. Besides that Happy Shopping!!Ask Melody about JustFab
They took over 2 weeks to confirm they received my returns even though they insist you use their couriers. I provided proof of my returns but refused to confirm they had received and with each customer service advisor told me a different timeline before I could dispute my non received returns. When they did finally accept after 15 working days that they were in receipt of my returns, I was to wait a further 10 days for a refund...which by the way the would not give me even though I shut my account. They would only give me a store credit which took forever to show on my account and then I couldn't us as my account had been shut down as I requested. Argued again for refund as I couldn't order on their site and they insisted there and then I make a choice of what I wanted as no refund would be given!!!! Never been lied to so repeatedly and totally despicable way of running a business. DO NOT ENTER INTO AN AGREEMENT WITH THIS COMPANY!
Tip for consumers: Just do not sign up! Get your 2 for1 and quickly cancel!!!!Ask N about JustFab
My daughter is 15 and bought some shoes from JustFab. They have since taken £35 month from her account for some VIP service she didn't sign up for, certainly not intentionally. I think it's disgusting that companies get away with this sort of thing. I cannot contact them via phone and they haven't replied to an email. I've cancelled further tranactions with the bank but they have over half £70 of my daughters savings. I would advise anyone to avoid this company like the plague.
Just thought I'd let everyone know how awful just fab and their customer services are. They charged me £35 without my knowledge just for making an account on their website and not only that, a pair of shoes I bought 3 weeks ago still aren't here so I'm over £50 out of pocket with nothing from them and quite a large phone bill they can apparently do nothing about!!
Anyone shopping online should be smart enough to read the details of your purchases especially before giving card information. YEAH MAKE READING A HABIT, DON'T BE TOO EXCITED WHEN SEEING THEIR PROMO OFFER THAT;S WHERE YOU'LL END UP WRITING BAD REVIEWS ABOUT THEM! BECAUSE YOU'LL BE CLICKING AND CLICKING THE SITE AND MAKE YOUR PURCHASE THEN WHEN YOU GET CHARGE WITHOUT KNOWING WHY?! YOU COME HERE WRITING THESE BS.
Tip for consumers: UGH!! READ AND UNDERSTAND THE SITE'S TERMS!Ask funky about JustFab
Many customers complaining about the charges, bad services etc.. When in fact Justfab is really a fantastic website! Great products, easy exchanges, very accessible support with affordable price it offers! Admit the fact dumb $#*!s that you purchased products because that's the only amount you can afford lol .. All information is clearly provided in the website of Justfab. Learn to read the terms and conditions before you proceed in check out in any online shopping websites brainless human! NOTHING TO BLAME OTHER THAN YOURSELF! LMAO
Tip for consumers: Understand their terms and be responsible then you will enjoy and be Fashionista without spending too much money on every outfit you will wear. - Battle of the BrainlessAsk K about JustFab
I cant find a way to end then taking 35 pounds from mumy account evrry month. I have an agreed cancelation enmail from them frim last month and i thiught this was a final end to the 135 pounds already taken out but no.. This month another 35 pounds been taken out. I feel sick as im on a really tiht budget and these bastards r doing everything they can to stop me ending a thing that i never knew id even set up! Their phone is never andwered the email confirming cancellation is worthless n there must b a way that thesenpeople get tajen to jail. This is an international scam which appears on facebook. Offers boots at cheap prices, which i didnt even buy in the end. Its really upsetting that they can do this to peopme and yet seem to still b operating. Its outrageous. How can they possibly have 1 star even. There isnt a zero option
Ordered a pr of boots for my daughter before Christmas, noticed they took out 39.99 today, called to ask why, they have taken out over 110.00 to date, after much telling them what I thought, They "say " they are refunding the last 39.99, but not the other 2 amounts taken ( total of 80.00 ). Horrible Customer Service, would not let me talk to a supervisor. She just kept repeating the same lines... really!
BE VERY CAUTIOUS!!!! Are a pair of shoes worth it? NOT for me.
Tip for consumers: BE WARE!Ask Tammy about JustFab
I read everyones response about justfab. I am a justfab customer. I learned when i first signed up, how they charge your card every month. You have between the 1st-5th of every month to click skip the month. If you forget, then they charge you for the month but put it as a credit on the account. So if you want anything else, you have that credit there. That is stated on there site. Make sure you always read about payments on any site.
They got me with the "your first pair is half off!" And then I realized I was getting charged $40 every month! It's a credit they add to your account. I don't remember seeing this anywhere when I signed up. Something like that should be made aware to the customer. Every time I tried to call to cancel my account I would be put on hold and after 30 minutes it would disconnect every time. I had to cancel my card and get a new one! That was the only way to stop being charged every month!
Once you give the site your credit/debit card info they will charge you every month even if you are not purchasing anything. Be careful of this scam or they will keep taking your money.
Don't use this people, they use the worst couriers. Making out they tried to del twice all untrue you call them and the person on the phone doesn't listen and won't let you speak to a manager.
Won't give me my money back
What a joke of a company I should of learnt from time before same thing happened!!!!!!
Please don't use this company. They continue to charge me month after month after I have canceled 3 times. I even had my credit card company call with me on the phone and tell them to never charge me again. Just noticed they charged me again anyway. AWFUL COMPANY!!! AWFUL SERVICE!!! CHEAP LOOKING SHOES!!!!
Tip for consumers: PLEASE DON'T USE THIS COMPANYAsk Lorie about JustFab
I wish there was a zero because really the company does not even deserve a one! First things first I had no clue that they would take 39.95 fee every month unless you get online and skip a month until I went to work and was telling a colleague about the site and how wonderful I THOUGHT They were, she then informed me about her terrible experience and how they charge you ever month! So I called up to customer service there at jusfab about canceling my account and the rep was very prosistant about keeping my VIP membership gave me 2,000 points to my account and a 20% discount on my next purchase, and also informed me how to skip the month before the 5th day of the month to stop any charges from coming out of the bank account on file. So for the next few months I skipped the months, then come February, 2015 I forgot to skip the month, so I tryed to call customer service to cancel my account because I never really found anything that caught my eye after the first purchase and I just really wasn't interested in buying anything else from the site......so I'm calling customer service and stay on hold for 3 HOURS & 23 minutes not talking to a customer service rep once! I kept my phone on speaker through cooking dinner, eating dinner, doing homework with my child, and then putting my kids in the baths and ready for bed until I finally gave up! And keep in mind I called around 5pm eastern time and this company claims to be 24/7 call anytime! I couldn't believe it. Tonight 2/14/15 I call the company at 11:45pm eastern time and I get a rep in less them 10 minutes???? So I tell her I would like my money back in my bank and to cancel my account and the JusFab rep try's to inform me that only VIP members could have there money credited back to there account and that's when I blew up I said lady as of right now I am a VIP member am I not? And she replies yes ma'am you are! And I say so credit the damn money back into my bank and cancel my account!!! And she tryes again to tell me she could not then I asked to speak to a supervisor, so she places me on hold for about 30 seconds and comes back on the line to say her manager was busy and could not take my phone call but he gave her then thumbs up to credit my money back into my bank and cancel my account and in less then another 2minutes she has it canceled and a cancelation confirmation code and is off the line. And over roll rating of the worst head ache I've gotten from any company in my life they are a joke and a rip off! And I wouldn't recommend someone I didn't like to there company!
Before you make a purchase, terms say you will be charged every month unless you skip. So stop complaining about them taking your money. Read before you agree. Your own fault.
They charged me 3 times for a single pair of shoes and have been on hold for over 2.5 hrs without anyone picking up the phone to give me any sort of response. Never do business with these people.
It's pretty funny how so many people have time to come on here and complain, but don't have time to read a basic terms of agreement before typing in their credit card number.
JustFab CLEARLY states that it is a membership. Yes, they charge you $40 a month unless you choose to skip. (They give you 5 days to skip and even email you reminders) I've skipped several times already with no consequences, just as their terms state. I've also bought 4 pairs of boots so far, and am very happy with my purchases! Great variety of shoes, and decent quality for the price. With all of their specials that they consistently run, I've never paid more than $25 for a pair! Love this site and will continue to shop there frequently.
First ov all on my last purchase you gave me a size 6 shoes... wen ith clearly says 7... second of all ur taking 35 a monthh???? I want my refund like noww
This website uses a membership system, and you have until the 5th of every month to skip making a purchase that month. If not your card will be charged $39.99 that you can use as store credit. While that was made very clear to me it's still shady. First of all if you're advertising shoes at the prices JustFab is, your target consumer is those of us that don't make a ton of money, and a $40 hit to the bank account can cause problems, financial uncomfort until that next paycheck. Furthermore JustFab doesn't mention anything about how you are required to sign up for this membership in order to purchase anything from them until you're already in the checkout screen. This required membership isn't mentioned anywhere on the home screen of their website or on any of their advertisements. This tells me they know what their doing is shady, and forgetting to skip a month wouldn't be a financial obligation their target consumer would want to carry. Otherwise they would advertise their memberships and how great they are in addition to their product.
As far as their actual product goes, it wasn't anything spectacular, but it wasn't bad either. It definitely wasn't worth stressing over the month skipping though. I've read lots of horror stories where women have skipped but still been charged. I'm only 20 so having $40 unexpectedly pulled out is a big deal to me.
What really irritated me beyond belief though was that I had to call them to cancel my account. This company that bases everything else online is making me call them. Once I was finally able to get a sales rep on the phone intstead of saying "sure I'll cancel it..." They said "okay I'll change it to this account type...." Or offering me email reminders. I shouldn't be told you'll change it to something else when I want to cancel, I should be OFFERED something else. And I shouldn't have to listen to you tell me three different things you're going to change it to before you listen to me and just cancel my account. It's very basic customer service people. Still haven't received a confirmation email. I've read reports of cards still being charged after accounts were "canceled" and the money never being reimbursed.
All in all, with this company not telling you about the membership upfront, and making you go through so much to get rid of it, that tells me they know what they're doing is wrong, they don't care about their customer, they want us to mess up somewhere so they can make a quick $40. It's too bad. I'm sure a more customer friendly site that sold all of their shoes for $40, and didn't require a membership would make some crazy money.
What a load of rubbish tried to order some boots 1\2 price waited for them to be delivered nothing phoned up out of stock. Chose another again nothing. 3rd time now waited 8 days not even despatched yet. Customer service appalling obviously run by robots you can only read of a prepared script. Never again I think I would rather loose the money and be done with the stress.
Tip for consumers: Avoid at all costsAsk Sarah about JustFab
JustFab - a site to avoid! It was not made clear to me before checkout that a regular payment of £35 will be taken from my paypal account. PayPal will not honour my request for a refund as "I agreed to the terms when signed up". There are TnCs at the very bottom of the website in extremely tiny writing. Plus, JustFab will not refund me the money! what company doesnt refund within 27 days? totally against my statutory rights. Avoid, avoid, avoid.
Tip for consumers: avoidAsk Sophie about JustFab
I have tried to get a refund on the VIP service to no avail. Apparently the checkout automatically assumes you want to be a VIP member and you have to opt out so as not to be charged every month. This is not clear at the checkout. It very misleading and I am totally dissatisfied with this website and will be posting on as many review sites as possible. My bank is in the process of lodging a complaint to receive the "stolen" money back. I consider it stolen as it was taken without my knowledge and it appears I am not alone.
Just Fab is a great website for women who loves shoes, handbags, and other fashion merchandises such as jewelry and clothing. It's a monthly membership website but you are always able to opt out each month by the 5th day. Great in style shoes and handbags that always provide free shipping. I've been a member for almost about 2 years now and every pair of shoes or handbags I've ordered, I've always been very satisfied and happy with the quality and style received. I truly think if you have a shoe fetish and just love shoes in every way along with handbags, you will love the selections that JustFab.com gives you. Great Website, Love all my purchases I've ordered thru them!!
Just fab is the just theifs they took $60.00 from my account for no reason they said they were going to charge me $16.00 and come out with 60 I don't even give them 1 star they don't even respond to their phone number you have to wait for 2 hours just to tell them
Tip for consumers: Don't use just fab it will steal your moneyAsk Hello about JustFab
Biggest con artists out there, the vip membership scheme is not made clear at checkout. Im over £100 down thanks to these idiots.
Thankfully paypal are aware of their little scam and are more often than not reimbursing any money "stolen' from just fab.
I ordered sizes come smaller than state, sent back no refund and I cancelled my account emailed them and kept my cancellation email and cancelled dd at the bank not with them. guessing the high star reviews are as genuine as Jordans boobs .
My 14 year old granddaughter bought a pair from them with my details and as soon as I knew they would take £35 monthly I tried to cancel in November ...could not get through on the phone for three days so emailed saying I wanted to cancel...got no reply after two emails. Today I saw I had an overdraft charge from my bank and then saw they had taken £35 in December and January. I tried calling but after 35 minutes I gave up and emailed again. I got a reply saying I had to call but cant get a refund. I eventually got through and was told if I cancel I lose the two credits and cant get the money back. I only get £68 a week to live on and theres no way I can afford to lose this. I am disgusted
Tip for consumers: dont use just fab. they are scam artists!!!Ask grace about JustFab
This business does not even deserve one star! Absolute con, ordered a pair of shoes in September 2013 and they automatically signed me up as a "VIP Member" everytime I try and cancel my unwanted membership I get cut off. Absolute poor customer service and the quality of the goods are terrible. DO NOT BUY OFF THIS WEBSITE!! The entire process is a con!!!!
Tip for consumers: DO NOT USE THIS SITE - ITS AN UTTER SHAMBLESAsk Kimberley about JustFab
I wish I had read reviews of this site before! No stars is what they deserve! SCAM! STAY AWAY! They are quick to trap you into a membership and it's impossible to cancel! Their product is terrible and the customer service is a joke! They are dishonest and deserve to be out of business. I will do everything in my power to let every person I know and their friends know to never buy anything from them! I'm going to have to cancel my credit card in order to stop getting charged!
Tip for consumers: Just DONT use the site...Ask Karina about JustFab
I will never use justFab again. I signed up for VIP membership not realizing my checking account would be charged monthly. I cancelled my membership in early December then my checking account was charged again in January. I tried to contact JustFab and there was a 29 minute wait to again speak to a customer service representative. I tried the live chat and was informed that I would need to speak with someone on the phone. JustFab's live chat person also asked if I would like to use my January credit which I had already explained I wanted the charge removed from my checking account. Arghhh
Bought shoes from here months ago and have been charged £35 each month since!! Have been ringing and ringing them however phone always engaged. Will not be using these again waste of money and time
Tip for consumers: Don't use this site hey will charge you £35 each month!! And cannot contact them via phone due to always engaged email them n don't get response useless!!!Ask Claire about JustFab
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