112 Reviews for JustFab
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I ordered one pair of shoes from them, I did not sign up for a membership, yet they automatically opted me into it and deducted money from my bank account in which I did not authorize! Called customer line which directs me to another number, can't get a hold of a representative probably due to high call volumes, when I did get to a rep they hug up on me. Don't buy anything from them!
This company advertises that first-time buyers can get a pair of shoes on sale (when I created an account in October it was half-price). I wanted a pair of boots and thought I'd try it. BIG MISTAKE. The company charges you $39.95 a month whether you buy shoes or not. I went onto my bank account this month and saw this charge (wasn't charged for November) and called the company. I asked why I was charged and they told me this. So I told them to cancel my account, and they wouldn't. I had to talk with the lady for at least a half hour before I could get them to cancel. So now I can't buy my mom a Christmas gift (I make minimum wage) and I'm so upset. This company is a huge SCAM. They hide this whole thing in the terms & conditions.
I suggest a class action they understand that you can find a lawyer online who will be happy to slap them with a class action believe me just mention "class action" and they will take you off their radar. They sound like they suck!
I've ordered 3 pairs of shoes from justfab.com. The first were cheetah pumps: they were your average shoes, I paid $39.95 for them and honestly, I don't think I would of spent a penny more. I mean, I went to the Shoe Department the next week after I received them to buy my daughter some shoes and saw some pumps very similar to the ones I ordered from the site for only $22. The second pair were some flats: they looked ok, nothing special, wore 3 times and the sole came off a little bit. Got those on discount for $24.99, wasn't worth it. The last pair of shoes I ordered were the Maddox Boots. They looked beautiful online and looked like great quality shoes, only to receive them and be disappointed. Very "pleathery," cheap looking, DEFINITELY not worth the money. I've only worn them twice because I'm afraid the zipper might mess up and I don't even have fat calves, at all. My sister got some boots extremely similar to mine for $15 at Body Central. JustFab sells cheap shoes, save your money and go somewhere else, at this point I think L.E.I shoes are the same as JustFab, except they're sold at walmart at cheaper prices.
I don't understand why people won't read the disclaimer they provide about the V.I.P members, skipping months, or the monthly charges. I mean Hello?! It's common sense, you waste up to an hour looking at shoes but when it comes to reading disclaimers you "don't have time?" Ridiculous.
I decided to cancel my account but had to call customer service. I told them I wanted to cancel and they started asking a million questions, seriously, was on the phone for about 15 min. for something that should of taken no more than 5 min. to do. The representative kept saying she was going to email/txt reminders about skipping the months and all this stuff and said she didn't want to make it seem like I had no option other than to agree w/what she was saying when in fact, that's exactly what she wanted me to do, just agree and say "it's ok." I called w/patience but at the end I wasn't so nice. My problem was not the "monthly skipping" or "monthly billing" my problem is that I just DID NOT like the quality of the shoes what so ever. Might as well go to Wet Seal, Body Shop, or another store and get the shoes for less price w/out having to wait a week or so for them to arrive.
I ordered 1 pair of boots and was charged 39.95 for 24 months! I never know I was being charged every month. After I pleaded with them to credit my account and close it - they continued charging me for 2 more months. - S C A M -
I wish I read this and many other articles out there about the company sooner. I asked to get my money back for the hidden membership fee that I signed up for. they make you call them and then you have to hear this long sales pitch of how it's your fault for not understanding the terms, I try to speak to a manager and what do they do put me on hold and hang up after wait an HOUR on the phone for a supervisor. Worst customer service ever. Be warned this company is a big SCAM
WORST company and customer service. If you want to ruin your day just talk to justfab customer service. Nobody can speak proper english...poor excuse for a business. They charge you when you cancel your account then say they have no record they even charged you and jump you from person to person. STAY AWAY!!!
THIS IS THE WORSE COMPANY ON THIS EARTH.
I made ONE purchase months ago and was charged monthly 39.95 without any consent. This is the worst company. I buy shoes, I am girly and I love shopping, the quality is horrible but what is even worse is the customer service. With this experience, it is obvious to me that anyone can open a business. TERRIBLE. Cant possibly get any worse than this.
THE WORST WEBSITE EVER! They charge you for items you do not even purchase. STAY AWAY! The shoe quality is also horrible. You can find better shoes at a flea market.
They cancelled my order without notifying me.
Then had to call. Spoke to a woman who was clearly reading off a script and could barely speak English.
Cancelled my account and demanded a refund.
Worst service received in a long time.
Would never recommend.
STAY AWAY - terrible company.
Call your credit card company and complain, if you have a credit card through your bank, and they are good to you, they will remove the 35$ charge after you cancel on the website. Cheap, $#*! shoes from China.
Like many others on this site, I've been completely scammed by this company. I called last month to cancel my membership, was assured it was cancelled yet I was billed again this month. When I called again last night they told me they have no record of my cancellation and they would only refund my money if I agreed to remain a VIP member. TOTAL SCAM! They won't allow me to remove my credit card info so I'm probably going to have to close that account.
I liked the website at first... I knew that you had to skip by the 5th of every month. So I did... then I get an email saying I was charged 39.95. I was upset about this knowing that I skipped.. So I called to cancel and argued for over 60 minutes, got hung up on and now I'm STILL trying to cancel and get a refund as I'm typing this. WORST customer service I have ever dealt with in my entire life. Most ridiculous company. DO NOT BUY FROM THEM I'M WARNING YOU! I'm so upset over this whole company and wishing I never tried it in the first place.
They charge you $40 a month, whether you buy anything or not. I tried to cancel on the website after I bought my half price pair of shoes in Sept. In Oct I was charged the monthly fee.
I just had a VERY lengthy and heated discussion on the phone with them. They kept trying to sell me on keeping the membership, tried to tell me I could cancel anytime on the website (tried that twice already with no luck), told me I should have received notification emails (didn't get anything). Finally after threatening to report them for fraud and to file a dispute with my CC, they offered to fully cancel my membership and refund the charges.
I immediately called my credit card company to report the issue. I told them that they promised to refund me and stop payments, but that I don't trust them. The CC said they will keep an eye on the account.
JustHorrible. Kimora Simmons you run a shady business. I understand I will be billed for shoes if I do not skip in time HOWEVER you make it absolutely IMPOSSIBLE to cancel your subscription.
The customer service girl told me she had to go through several steps with me in order to cancel. I sat there and listened to sales pitch after sales pitch and I told her to JUST CANCEL my subscription. She told me multiple times there is a process she must go through in order to cancel. There were no steps-purely sales pitches.
I am not cancelling my admission status for my PhD program-I am cancelling a shoe subscription.
VERY VERY shady when you force customers to listen to sales pitch after sales pitch in order to cancel their account. It is also very deceiving that they have a 'cancel your membership' option on their website and it re-directs you every time to their customer service phone number.
I called my credit card company and told them to block and future charges from JustFab and recommend the same thing to anyone else suffering from the inability to cancel their account.
Don't go anywhere near this company! They take £35 out of your account each month without making this clear! I have paid £180 for a pair of shoes not even worth £10.
I choose the skip this month option on a couple of months and still got charged the £35.
When I called to complain and seek a refund I got a scripted phone conversation saying how I can use my member credits for products from the site and how they will give me an extra 50 credits, after speaking to a manager and explaining I no longer wish to purchase anything from the site, I have been told I will get a refund and my subscription will be cancelled! Iam hoping to see a full refund in my bank soon and I will be checking my bank statements next month.
So far I've ordered one pair of boots. They aren't true to size, and as the boot in my size was out of stock, I couldn't do the exchange via the website. I called to get an exchange. After reading some of these reviews, I made sure I set aside plenty of time to deal with being on hold. Much to my surprise (and delight) I sailed right through the voice mail options, and was talking to a sales representative within maybe, 2 minutes? An email followed with the return label. I will see how the next step goes.
Also. After reading the reviews I realized I had not caught the bit about the 'skip month' at the site. So. Thanks for all the complaints. They have resulted in a pretty positive (so far) experience with this company.
My sole reason for shopping online is convenience, and everything with Just Fab is one big hassle. I ordered a pair of boots, and they didn't fit. Despite their "Perfect-Fit Guarantee" which assured "hassle-free exchanges", returning these boots was a 40 MINUTE ordeal. I usually order through DSW.com, and they conveniently includes a return shipping label in the box. I was already irritated that the "hassle-free" exchange required me to go online and print a label, but then I found out because I had gotten a "VIP" discount I had to call their 800 number to complete my return. I waited on hold for 20 minutes, finally got to a person, only to have a bad connection with them and have them hang up. I then went onto the live chat, and after another 15 minute wait got connected with an agent. I was grilled as to whether or not I read the comments for fit guidelines; I did, and it was a hassle to be questioned on the reason for my return beyond "they didn't fit." I then learned that to return them instead of exchanging required a "$5.95 restocking fee." Fine, I'll pay the stupid restocking fee - also something I don't encounter at DSW.com. Finally get my return label.
After that experience I was completely turned off from Just Fab and immediately wanted to cancel my membership. Guess what? Another situation where you cannot complete a simple task online. They require you to call their number. "You're one of our cherished VIP members, so we're sorry you've decided to stop receiving monthly shoe and handbag selections. In order to better serve you, please call one of our Fashion Consultants at 1-866-337-0906 to cancel your membership with JustFab." So... you "cherish" meas a "VIP" but you're making me jump through hoops to complete simple tasks? No, thank you. My current wait time to speak with a representative is 28 minutes, after I've already been waiting 10. None of this is making me change my mind about staying with them - especially when I get better quality, and exponentially better service with DSW.
Run as fast as you can from this sight!! The boots I ordered were the cheapest China has to offer. When I inquired about returning them I was told they charge a $3.99 restocking fee. I pointed out that on the packing slip enclosed it said free returns but was told if you want a credit to your credit card they charge you. This isn't exactly free. Make sure you read the fine print-you have to go to the sight each month and indicate that you don't want to buy anything or they charge you $39.95. What a racket! I then told them I wanted to cancel my "membership" and the fashion consultant put on the pressure to keep it. I was emphatic that I wanted nothing more to do with them and will definitely follow up and make sure my membership has been in fact cancelled.
I can't even give this company any stars. Okay, I'm fine with the fact that I didn't understand the fine print rules at first and eventually caught on after being charged for 3 months without realizing it. My main issue is every shoe I wanted was not in stock and never back ordered. The jewelry was not worth 5.99 much less 39.95. How many purses can you buy with no matching shoes. When I called to cancel my membership because they had nothing I liked or had to offer any longer, I was treated like I was a 12 year old. It's unfortunate I had to get indignant on the girl but I should never have been spoken to like a second class citizen. I threatened that if my account was further charged, I will report them to the BBB and sue. Don't let no one bully you out of YOUR money. NO ONE IS OBLIGATED TO BUY ANYTHING FROM ANYONE!!!
I am still a VIP member of JustFab because it seems I can't cancel my membership! I have called the fashion consultant number twice and both times I was put on hold for almost 10mins before I hung up. I tried emailing but got no reply. As far as I'm concerned, contact availability is the most crucial factor in delivering good customer services. I'm very dissatisfied.
Stop complaining ppl... If you dont want to get charged simply skip the month...There's no obligation to buy
This is my 2nd purchase from the site and I purchased the Jesse and Remy style boots. I placed the order on 10/21 and it arrived 10/25. I ordered a size 7 and the website said that the boots were true to fit. I would beg to differ. I had on footies and tried the boots on and they are very narrow and tight across the top of the foot. I may exchange them for a 7.5 But other than that the boots are very stylish and were packaged great. I definitely will continue to purchase from justfab.com
I know a lot of people will disagree with me on this but this is the way I feel....
If you buy from websites based in China, Nigeria, Congo, Namibia, Iran, Syria, etc etc... a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all...buy cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.
Also when you order from places like this don't give them a credit card number otherwise you will be overcharged. Use something safer like a disposable credit card that only has $5 of credit.
PS. Don't order more than one item at a time that way your never out more than $5.
Horrible across the board! I order 2 pairs of shoes and they automatically signed me up for VIP and I thought "Well I guess I'll give it a try and I'll cancel if I don't like the shoes." I received a prompt order confirmation stating that my order would be shipped within 2 days. Okay 3 days later I'm still waiting and I haven't received an email saying sorry for the delay nothing and on the website it says you won't be charged until the item ships - I was charged immediately. So I called the "customer service line" and the said I wanted to cancel my monthly membership as I didn't want to sign up for it in the first place and I think more than 3 days to process 2 pairs of shoes is ridiculous - if it was Amazon or Zappos I would have received them already. The lady told me that their processing time is 7-10 business days (are you crazy??) and proceeded to completely ignore what I wanted and tell me about their services and sell me on other stuff and give them another chance. I know that no site wants you to cancel but even after I got mad she wouldn't just listen to me and cancel - it took 5 times of me saying "You're not listening I just want to cancel" before she would process my cancel - unacceptable! Then she goes ahead and cancels my order without my asking about that - my order and my "subscription" or whatever are 2 separate things. Their confirmation was an outright lie and their customer service is abominable
Just fab owes me £105. I haven't been in the UK for the whole summer and when I came back to track my payments I realized that they have been taking £35 every month without my knowledge. I didn't even know that we had to pay for a membership. If I knew that the membership is £35 every month to buy low quality shoes i would have never signed up. This is a total scam. I suggest you make it clear to your costumers that you're gonna keep on taking monthly transactions from their account before they sign up. Because if it were clear to them, 'Just Fab' wouldn't have 554 complaints. I sincerely hope for a lawsuit to be filed against this company, causing them to lose millions. I have blocked their account from my bank but I do hope I get my money back.
If you want costumer loyalty that's not the way to get it. You lost thousands of costumers because of your awful scam. Just know that your little online shop can easily be replaced.
Normally I do not purchase items from subscription websites, however I needed a pair of inexpensive riding boots to test out (since I've never owned any) before I invested in a designer pair. Unfortunately you have to pay for shipping if you're in Alaska and it took TWO WEEKS to get the boots. I order online a LOT and two weeks is far too long to wait when I've paid for shipping. The boots are attractive, however a little hard and uncomfortable. Luckily I had a set of gel-inserts on hand and that's helped. They're okay boots, but they won't last long. I wasn't expecting them to, so this low rating isn't necessarily about the boots. Continue reading.
Today I was charged another $39.99 or whatever the fee is. I decided since they already charged me I may as well get a pair of heels on "Credit" and be done with the company. I checked out their website and was immediately annoyed when I saw that to cancel the membership you need to call Just Fab. *If a customer can become a member online, without calling, they should be able to cancel a membership without calling.*
I called the 1-866 number and spoke with "Emily". I verified my information and immediately told her I wanted to cancel. She started reading from a script and I said, "Ma'am, I am at work and I don't have time to sit here and listen to this. I just need to cancel the account." She said "Okay" AND THEN KEPT READING. I said, "Ma'am, just cancel it.". Again, total disregard and kept reading her script, offering me free "credits", changing my status, etc. Finally, she cancelled the damn thing.
This is completely unacceptable and I will NEVER order from this company again.
PLEASE DO NOT ORDER FROM THIS CON WEBSITE!!! I ORDERED A PAIR OF BOOTS THAT TURNED UP & ARE THE MOST VILE BOOTS & I THINK I COULD HAVE MADE THEM BETTER MYSELF. ANYWAY I CALLED TO REFUND, ALL OKAY. 3 WEEKS LATER & STILL NO REFUND & NOTICED A £35.00 AMOUNT TO MY PAYPAL ACCOUNT. I DID NOT SIGN UP TO A 'VIP' ACCOUNT. WHAT A CON THIS COMPANY IS. I HAVE CALLED & THEY GAVE ME TO SPILL OF I NEED TO BE A MEMEBER BLAH BLAH BLAH. THEY HAVE SAID THEY ARE REFUNDING. LETS HOPE SO. PLEASE DO NOT ORDER FROM THIS CON COMPANY
My review/letter I wrote to JustFab's FB Page.
Maybe this will speed up your terrible customer service, sales and business concepts.
I have now spoken three times with your pushy sales representatives about cancelling my order and "VIP Membership".
They have script read me the same exact crap each and every time.
I have been told 24 hours each time I call that my order will be cancelled and that their "supervisor and shipping department" is looking into it.
Well, let me tell you that since October 6, 2013 (my first call with Bernie your "fabulous" Sales Representative) 168 hours have passed - no reimbursement or cancellation of my order or your "fabulous VIP membership" has happened. Bernie ensured me that my "VIP membership" was cancelled as well as my order and that it would take 24 hours to process as confirmation would have to be made with the shipping department.
October 10, 2013 I was charged by JustFab for $48.90, I did not authorize this. This brought on my second call and I hear the same exact thing. An added bonus of with a change Bernie did not cancel my JustFab "VIP Membership" like I requested about at least 20 times. So, I again had to waste another hour of my time. I'd say a good 30 minutes was the lady trying to keep me as a "VIP Member" and I again had to fight with her to say I am not interested in being a member any longer. The other 30 minutes hearing how it's going to take 24 hours for the supervisor to contact the shipping department and ensure the product hasn't left.... which I heard on the 6th of October... No credit would be issued for the double charge or for the cancelled order.
Now, October 13, 2013 after having my Financial Institution contact me regarding several fraudulent charges made to my account sparked my third phone call to JustFab as I had a hunch no credits or cancellation of my order or "VIP Membership" were processed.
The Sales Representative, Carmen, ensured me no cancellation of my order or my "VIP Membership" was made. Everything on my account was still active.
Again, I heard the same rehearsed speech "it's going to take 24 hours for the shipping department to confirm no order has been processed and then hopefully the funds will be released back to you" she then put me on hold and had her supervisor "escalate" it, which I've heard 3 times now. I again had to tell your Sales Representative that I do not want to continue any form of membership with JustFab about 30 times.
I do not know what it will take for your poorly ran company to figure this situation out, cancel my order, cancel my account and reimburse my bank account. Perhaps a legal representative meeting, at your cost, will have my situation resolved in a timely matter that isn't a rehearsed speech.
I hope this will make my situation go away and keep others informed about the shady business tactics your company prides itself in.
Just a FYI I will not be a returning customer or referring anyone to your business as this situation has been handled terribly and full of lies.
Have a FABULOUS day!
The sales person said that when you make your first purchase, you're AUTOMATICALLY signed up for this--now they cannot refund it, but you're free to select another pair of shoes equal to the amount of this "monthly fee". In other words, "we have taken your credit card information, and we are forcing you to purchase our product against your will. We have signed you up automatically for a membership that you were not aware of and the charges of which is NOT stated at all on our website, nor upon your first purchase--but will eventually show up on your bill which we will NOT refund." The sales representative avoided my questions and comments by saying "the reception isn't too good, you're breaking up" and simply ignored me half the time.
I called Visa credit card company after this, and they checked the website confirming the same thing I found, Moreover, the section which allows you to email a complaint DOES NOT WORK if you choose "refunds and returns" as a topic, but all other topics work. Visa told me to cancel my card, wait for a new one, and for me to try getting a refund again with an added threat: that if they refuse to refund this charge, Visa will label this company as fraudulent and no purchase can be made again under Visa for this company. I did as Visa advised, and calling back a second time, received the same recitation--there was not even an ounce of surprise in their tone, they're INTENTIONALLY forcing people to "buy" another pair against your will. Then I told them, "that's fine if you don't want to deal with me, Visa will will label your company as fraudulent and then you won't ever need to give anyone a refund because no one will be able to make any purchase." The response changed to: "It is our policy not to refund, but I will make this one time exception for you". So in 1-2 days I will receive an email confirming a refund, and 3-4 I should be getting my credit back. Visa has asked me to forward them the confirmation email to compile a fraudulent file, and when they amass enough complaints, this company will be listed under FRAUD. Visa also cautioned me that they may not give me the refund, but only pretend they will be, and to make sure I check with Visa in 5 days, after which Visa will credit it back to me and add a ban report regarding JustFab. Friends, shopaholics, DO NOT BUY ANYTHING HERE, and if this happened to you already REPORT IT TO YOUR CREDIT COMPANY OR OTHER VICTIMS WILL BE SCAMMED,but please check your billing statements that this company isn't doing the same to you!! NOTE: anyone rating this company 5 stars is PROBABLY FROM JUSTFAB. If you don't want to experience this nightmare, WARN YOUR FRIENDS.
SO HERE S MY STORY. I FELT IN LOVE WITH ONE OF THEIR SHOES AND I PLACED THE ORDER, IGNORING ALL THE BAD REVIEW I SAW. IT S BEEN 7 DAYS NOW THAT THE ORDER HAS THE STATUS "PENDING". WHY THE F IS IT PENDING FOR ? THEY TOLD ME IT TAKES 24 TO 48 HOURS FOR THE ITEM TO LEAVE THE WAREHOUSE...IT'S BEEN A WEEK NOW ILL LET YOU MAKE THE COUNT! I ASK FOR A REFUND, THEY TOLD ME SINCE I LIVE IN CANADA I CANNOT CANCEL THE ORDER WHAT THE HELL ???? BASICALLY I CANT CANCELL MY ORDER, BUT I M NOT HAVING THE ITEM I PAID FOR EITHER!!!! LADIEESS TRUST ALL THOSE BAD REVIEW IT IS REAL! THANK GOD IT WAS ONLY A 30$ PURCHASE I CAN LIVE WITHOUT IT. BUT NOW ON I M GONNA SPREAD IT ALL OVER THE WEB. IM REALLY DISAPOINTED !!!!!! JUST FAB SUCKS AND WILL TAKE YOUR MONEY !
I ordered the BOGO shoes. I really enjoyed my purchase, however one month later I noticed a 39.95 charge. "VIP Membership". HELL NO. I called to cancel it, and the persistent rep said "well you should have read the terms and conditions". I'm sorry, but I'm sure that 99% of people don't read 1000 words of terms and conditions. That should be in bold. BOLD AND RED. That's almost the price of a cell phone bill! THEN they asked me not once, not twice, but three times if I was sure I wanted to cancel my account. Do you think after the third time I'm going to change my mind? I feel bad that this company makes their reps hassle the customer over the phone to stay with the membership. What a rip off. The shoes are not worth the 30 minute wait on the phone.
I refuse to do business with this company again and all I want is a refund of the money they took from me. I tried to cancel and they told me the only way to get a refund is to stay and continue my membership. I did and then forgot to cancel the next month. This is a ripoff. No government check but I have 39.95 for a pair of shoes. I guess my feet won't be cold. Do not get involved with this company. You can go to the big box store and not have the issue I am having. Next time big box store for me.
Beware !! I learned about the monthly $39.95 credit charge to be used on future purcahses. Ok i accepted. Read the Terms of Service from top to bottom which also identifies VERBATUM " Credits have no cash value and can only be redeemed toward purchasing an item". This month I allowed the $39.95 credit to be charged to my credit card. I went online to look through items i liked only to find a pair of shoes for $29.95 perfect great i was sold. I tried to purchase with my credit, only to find out that the $39.95 credit can not be used towards purchases other than $39.95.
I called the company pretty irritated , reading to them word for word their OWN terms of service . Initially i was pretty my SOL based on what the customer service advisor told me that they would increase the price of the $29.95 pair of shoes to $39.95in order for the credit to work !!! I held my ground and escalated for her to consult her manager. She came back offering to refund my monthly credit of $39.95 and therefore selling me the shoes for the price listed on the website for $29.95.
Overall be careful when you are purchasing for this website. !! and READ the TERMS OF SERVICE.
TERRIBLE. They did not inform me that they were going to charge me. I called in and spoke with somewhat rude and condescending sales reps who were just interested in getting me to keep my membership, which I NEVER intended to have in the first place. Very upsetting experience overall. I tried to have my membership cancelled TWICE now... we'll see how it goes. :( NOT PLEASED.
So I read the Terms and conditions thoroughly so I was completely familiar with how this works. SOOO you can be as "appalled" as you want but they are still scammers. I knew that it is a reoccurring membership that charges you monthly whether or not you buy a shoe so I decided to cancel it immediately after my first purchase! I did this via the website which apparently is not the correct way to do but yet the have links to do so.... Anyways I though I cancelled but I continued to receive emails and assumed my membership must not have been cancelled, so I went through the links they provided and tried to cancel again.
First off they charged my card a total of EIGHT (8) times YES 8 times but fortunately they corrected this by giving my 7 credits which still made me a bit worrisome that those charges even occurred.
I received my shoes which were these knee high boots and they were HIDEOUS!!! I mean my gosh I know I got a discount on the first purchase but these things were not even worth the mere $20 I paid for them!! They looked cheap and I am sure I could have bought much better looking boots at Target. So I was glad I made the right choice is cancelling my membership... so I thought.
I received that classic email "Your new boutique is ready!" uh... no.... what you talkin bout Willis? I went to bank account and saw that they charged me and was furious so I called immediately while the charge is pending (because push come to shove I was just going to have my bank cancel the transaction anyways).
So the operators are clearly trained to push you not to cancel your membership which is understandable, but their methods or ridiculous. They are extremely pushy, talk over you, try to manipulate the situation, change your membership status, give you additional credits and shoes and points, and all types of tricks and have you on the phone for 15 mins explaining new features and ways to shop when all you want to do is just cancel!!
I explained to the rep that I hated the shoes I bought, don't like the shoes on the site, don't want to be a member PERIOD, this is not a site or a set up I am interested in. She could care less, and continued to try and sell me on how great JustFab is. I eventually had to cut off because she wouldn't stop talking and said" I don't care I really just want to cancel my account as I thought I did twice now and want a refund for this month" She explains that the only way to FORMALLY cancel is via phone so there was no way that I could have cancelled online which is crazy that they have links to do so and give you confirmations that you have. She tries and explains that they do NOT do refunds and I could not get my money back. I ask to speak with a manager and after 5 more minutes she angrily finally decides to give me a refund and I am now here writing this review to prevent anyone else from going through this experience.
SOOOOO Moral of the story is! Don't deal with them period! Don't think you are smarter than the system and will cancel in time because no matter what you do they will still continue to charge you. Horrible customer service, tacky shoes, terrible experience.
I'm appalled by the number of people giving bad reviews because THEY failed to read the Terms & Conditions, and how the program works. I've been a member since they began (basically started with them two weeks after the company launched!). No, I'm not an employee or a paid agent/rep. I'm simply a customer who took the time to read what I was signing up for BEFORE giving out my credit card info online. And it shocks me that people go two, three or more months without even monitoring their credit card or bank statements! I've purchased over 165 items from them and ALL have been great quality and value for the price. People can't say they sell 'cheap' items because they have even carried Jessica Simpson, Abby Dawn, Iron Fist and other designer items at great prices. I don't know what some people here expect for a $39.95 price, but it sure is not going to get you a Valentino pair of shoes! Their quality and designs are great for the price. You just have to take responsibility to read and understand what you are signing up for, you are not required to buy every month, and all you have to do is log into your boutique every month between the 1st and the 5th and click the 'Skip the month' button, THAT'S ALL! In Feb 2014 will be my 4th year with them and I couldn't be happier!!!
Well I have read the reviews on this sight and lots of people are not giving it full credit. You will NOT be automatically enrolled into a VIP membership if you simply click "checkout as regular member" which is located to the right of the checkout lane. I have just ordered a pair of boots and sneakers and they look amazing! I have joined as a VIP member but will be canceling my account in like a month or two so I don't forget to skip a month and be charged 30 bucks for it. My advise on justfab.com is to go for it! Just know what your getting into. I don't usually read the terms and agreements but my older brothers wife said that she didn't read it closely enough and she is now a VIP member so I started freaking out like I didn't know if I was gonna be charged until I did a little research. This site is safe and, well, cool
I'm sorry, but maybe now it's clearly indicated that it's a monthly membership... But it wasn't when I signed up. Even if It was I didn't see it... People make mistakes..I didn't notice for 4 months I was being charged 40$ a month!! So I thought ohh I'll just call them and clear this up!! NO they were rude and unprofessional. First the one girl pretended to be the manager, until she finally gave the phone to another rude employee who basically told me I wasn't getting my money back!!!
The only thing I could do was buy 4 pairs of crappy shoes... They are cheaply made, make your feet hurt in about 10 minutes... They are worth about 15-20$. The styles okay, but I couldn't even look at them I donated them as soon as I got them shipped. What a terrible company, even if it was in HUGE writing saying that I get charged monthly, I didn't realize, I wasn't getting the product they were offering... Why couldn't they just refund me??! They are only in business because they refuse to refund people. It seems criminal to me. Go to a discount store if you want a pair of cheap plastic heals. At least they aren't a scam.
I bought a gorgeous pair of shoes for 40$. I was aware of the VIP membership as it is CLEARLY INDICATED on several pages as you head to the checkout. I simply cancelled my membership before I was charged any additional charges. For the people who are complaining about the membership - it's not even "small print", it's part of what you agree to when you buy from them. They're not at fault, you are.
So i ordered some lovely boots from just fab. Great boots, great quality and everything. Until i realised i was now signed up to a monthly VIP account where if i didnt purchase something every month i was going to a charged £35. Being a student i can not afford to pay for new shoes every month and especially not £35 a month! I had to ring up to cancel my account which costs due to it being an 0800 number. Its safe to say as much as the boots are great i will not be ordering from this website again and if others choose to i would advise going for the pay as you go subscription, the shoes may be more expensive but atleast you wont get charged £35 a month!!!
Literally, all i wanted was a catalog so i could order. The website wont let me navigate anywhere, even when i tried logging in at home.
The first rep i got told me straight up "NO" when i asked for a catalog.. and then hung up on me. i tried giving them the benefit of doubt, but the second call was a hang up as well, right after he told me i must order first to get one. I thought to myself, well maybe they are having weird issues and need to apparently TRAIN their reps. NOT. The third rep CHRIS told me that she could help me and apologized for the hang ups. But at this point, I didn't want another hang up, so i asked for a MANAGER.. SEVEN TIMES. its like they knew their "customer service" was crap, so she tried steering me away from talking to someone above her. What happened? She tells me "okay, one moment" and I'm hold for the longest time. Finally i hear a dial tone.. another hang up. 3 times. Really? I call back one last time and spoke to JACK and of course, he tried steering me away from a manager too. Least this time, I had to ask twice for a manager. I get the Supervisor, PHIL. Do you think he helped me? NOPE. I asked for a catalog, told him the site doesn't work and would like to order. He then says he will take my order over the phone. Totally not listening. " Mind you, I JUST told him, I CANNOT SEE THE SELECTION. He then feels the need to correct me and say "its nota catalog, its a magazine" but i had to order to get one. HOW THE HELL AM I SUPPOSE TO DO THAT IF THE SITE NEVER WORKS? He was just like the reps. I literally felt like these people were just pulling a prank on me.
Been a member for a few month, shoes are not worth the money you pay for them!
Decided to cancel membership as not impressed at all!
You have to call to cancel your membership! This costs as well!
The adviser who dealt with me was pleasant enough, but intended on reading out their policy over and over again.
She also kept and saying that "We are really sorry that you have decided to cancel your membership, but..." that BUT was always followed by saying something to try and get you to remain a member, she even said that is she was myself then she would stay with JustFab!
Had to explain 3 + times that i just wanted to cancel the membership, full stop, right now, today! I was becoming extremely frustrated.
She then tried to fob me off by saying, "you do realise that if you cancel, you will have to pay full price for our products"
YES I KNOW BUT I WONT BE BUYING FROM YOUR COMPANY AGAIN!!!!!!!!!!! THAT'S THE WHOLE POINT OF CANCELLING!!!!!!!!!!!
All in all it took me 10 mins 10 seconds to CANCEL my account, dread to think how much that has cost me!
Overall do not buy from this company! Cancel A.S.A.P and don't take the rubbish that the operators obviously are reading out to you!
But also check your bank account to make sure they are not being sneaky and still taking money from you - as ive read in other reviews!
My wife signed up for a good deal and used my card for purchase. Then I look later to see the 39.95 charge? WTF. I called and told the rep I was the husband and wanted money back and then cancel the account with JustFab asap. She started explaining the policy. I interrupted her furiously saying I don't give a Sh$% about your policy. I didn't call to hear your policy. Give me my money back and cancel the account. She was quiet for a moment and then refunded my money. So ladies, have your man call for the refund. They said I'll get my money back 3-5 business days and cannot cancel account until I get refunded??? And then I can cancel the account. Now it shows I did get my money back. But I still have to call back and wait more than 30 minutes to cancel the account before they charge again. I Thanked the rep for the refund but they still should be shut down and they will still get 1 star for sneaking in money like this. Very absurd!
Stay away from this site!!! I was unknowingly charged $39.95 for a membership that I was not aware of. When I called to inquire about the charge I was told that I could not be refunded and when asked to speak with a manager I was hung up on by the representative. After calling back, I finally spoke with a manager name Lakeisha, and she told me that the only way she'd refund my money is if I kept the membership which means that I still would get charged every month. The customer service is absolutely atrocious and know that when a deal seems too good to be true then it normally is! BUYER BEWARE!!!
HORRIBLE, they set you up for this "vip membership" and charge your card 39.95.
They are a scam and need to be shut down.
NO STARS !!!! Worst experience I've had with this site.
Thought this site was too good to be true!! Was so happy when I saw free delivery and 20% off on first order so I ordered a lovely pair of boots for £28!
Worn them almost everyday since and have no complaints.
HOWEVER today on the 13th September I noticed £35 leave my bank. I immediately rang them assuming it was a mistake.
The customer service man explained I had signed up to the VIP account where if I don't let them know before the 5th of the month they automatically take out £35!!
WHY SHOULD WE HAVE TO TELL THEM NOT TO TAKE OUR MONEY EACH MONTH!?
They are a money grabbing company who assume people will forget to skip the month so they get an extra £35 for free!
DO NOT ORDER WITH THEM
There's a class action lawsuit against this company for good reason. Hidden among the deals is a serious detail: You are automatically signed up for a membership in which you are automatically charged $40 a month for a shoe credit unless, every month, you opt-out. You can only cancel this membership by calling a customer service number where you will be on hold for an indeterminate amount of time and, when you finally speak to a representative, you will be bombarded with "deals" trying to keep you in the program. Even after that, the reps are apparently "slow" at actually cancelling your membership for you and an aural confirmation doesn't necessarily mean your membership has been cancelled right away.
Just stay away, it's not worth it.
I love just fab. I ordered a pair of knee high boots for only 20!!! The quality was good, not real leather of course. I wouldn't expect it for the price. There was a promotion going on which is why i paid half of what they originally were priced at. I have ordered other times since. I would highly recommend this site!