Although I have not received my shoes yet, I wanted to give a review of their customer service. (in 83 reviews)
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Bought two boots after which although they stated you can cancel at anytime they only have one way to cancel, by CALLING INTO THEIR CSR CENTER. I found out that the points you accumulate you can never put towards booths, just accessories i.e. earrings and a watch which is approximately 60,000 points. After your first purchase they block you from purchasing boots at the same price by stating it is out of stock in your size. My sister, cousins and husband have created profiles with the exact same size as myself and the boots they ordered were the ones I wanted, and they were not blocked until after the order.
My advice, after your first purchase call in and cancel and THEN CALL YOUR BANK AND CANCEL YOU CREDIT CARD EFFECTIVE IMMEDIATELY OR USE A PREPAID CREDIT CARD IF YOU CAN.
I am not sure if these boots will last for the Canadian Winter I will see. I WILL KEEP MY MONEY IN CANADA, THANK YOU.
Shipping was fast, less than 1 wk for deliver, and a hoop was missing from the strap of my boot. I will say though, the size 11 I bought is too big for me, I guess true to fit is true to fit. I should have stuck to a 10.
Tip for consumers: Read AboveAsk jo about JustFab
I've been with JustFab for about a year and a half, I'm a VIP member... I love the program. I love the shoes, bags and jewelry. The membership is clearly stated in the terms and in the " how the program works" section. Each month you will be alerted when your personal boutique is ready, you can choose to purchase, have them send better selections or skip the month. Within the year, I've skipped 3 months without any penalties. The user reviews on each shoe, bag and jewelry are really helpful. Credits are easy to earn...and they always have specials and guest designers.
I never submit feedback on forums, but I had to commit after seeing the sad pervious feedback.
JustFab is a scam company that steals money from consumers. If you buy one item from their website, they start automatically charging your credit card $39.95 every month with no prior warning. They claim that you consent to the monthly charges when you purchase the item, but the warning is concealed in very small font and does not adequately explain that they will charge you the fee just by making one purchase. Even worse, when I called to cancel my membership, they didn't cancel it and continued to steal from me FIVE $39.95 charges. When I finally got through their sales robots and spoke with a supervisor, she just kept reading the tag line and said how great company is. I finally got her to refund two out of five charges that they stole, but she was still unable to show me the language that gave them the authority to charge my credit card in the first place. At that point, the supervisor supposedly cancelled my "membership" at JustFab... until April 2013, when I had another $39.95 charge from them for my "membership." This company is stealing money from people without any prior consent and should not be trusted. And to add insult to injury, the shoes that I did order that got me into this whole mess were very cheaply designed. I wouldn't even pay $5.99 for them at Payless.
My daughter ordered shoes from Justfab a year ago. Then we found out after the fact about the VIP status where they take your money each month out of your account. Well after asking them to remove her from the program at least four different times last year we finally got it settled, Then just today, One year later, they took out 39.99 our of her account. What the heck???? Where do they get off. She closed her account a YEAR AGO!!! Now they think it's okay a year later to start up a membership with out her saying yes or no? This Justfab is the biggest scam I have ever seen. BEWARE!!!
Tip for consumers: DO NOT USE THE SITE!!! IT's a SCAM!!!Ask Jodie about JustFab
They made me cry, This is rubbish company to buy anything. I bought a pair of shoes just because it was half price. They keep charging me £35 every month. I release when they already charge me £245 after 7 months. I had baby after 3 month of bought the items. Any when I able to come on normal routine I released they charging £35 each month. Now I don't even work and they refused to refund my money too..
I was so in love with JustFab at first. I was sure it was new fave - I bought one pair of shoes using their $9.99 first buy offer and then forgot about it for the next 2 months. Suddenly, I look at my bank account, and in total JustFab has charged me over $60 without outright informing me. Turns out when you buy a shoe you're automatically a "VIP" member and are charged $39.95 each month with being informed so, unless you directly click Help and Contact and read the little gray text. There is a feeble attempt to make up for this with a "Skip This Month" option, but it's only available from the 1st of each month to the 5th, so if you don't remember in that time it charges you, and who honestly is going to do that each month? And instead of giving an easy cancellation button on their website, you have to call and go through an agonizingly long process of being put on hold and told that "oh no you can't possibly cancel you'll lose so many benefits I can give you a new membership I'll give you a discount so many benefits". I had to say I wanted to cancel four times until the lady finally got it and cancelled. Not to mention that one pair of shoes I bought came in 15 days when I paid for express shipping. It's a scam, people.
Tip for consumers: Read everything to the bone and do not use in general. They're horrible.Ask Karime about JustFab
This company is a total rip off & scammers .
Nowhere does it tell you they will take £35 a month out of your bank account/cc & if you look at other complaint's it doesn't let you skip a month either so you end up out of pocket.
I was lucky enough to have gone through EBAY & got a full refund ,plus they are investigating this company as they have had so many complaints.
There are more complaint's made about this site & company than there are positives , so I would tell people DON'T purchase anything!!! .
There customer service assistance read from a script & are rude to go with it , they get fluster'd & fob you off when they cant stray from their script's which is why they are rude, they also tell you you will in no uncertain terms get a refund as it is what you signed up for even though you don't as £35 a month is never mentioned .
DO YOUR SELVES A FAVOUR AND STEER WELL CLEAR!!!!
Tip for consumers: STEER WELL CLEARAsk Sarah about JustFab
Once you make your first order you are a member of the VIP club which charges you 39.99 a month which I wasn't aware of until my mom saw these charges on her card from JustFab. If you want to see the information go to their FAQ. Real quick how it works is if you don't make a purchase at least one a month then you will be charged UNLESS you skip it by the fifth of the month, for me this is just a real chore to remember to go on every month to skip it. If you don't have an account I suggest you don't make one. I looked at reviews before I made an account but no one said anything about this and I really wish they had. So please take this into consideration before you make an account.
Tip for consumers: Not only for this site but for all sites please read about how the site works before making a purchase to save yourself money and time.Ask Nicolette about JustFab
This place is a complete scam. The shoes, clothes, bags, and jewelry are all cheaply made and WAY overpriced. 40$ for a pair of cheap earrings that you could buy at Claire's for $8 is ridiculous. And that's just the quality.
When I "signed up" the only indication that this POS company would RECHARGE my credit card every single month unless I "skipped" that month by the 5th was in the fine print.
After my order came with my cheap looking purse, I totally forgot about this crappy company and their monthly emails went directly to my spam folder (as they really should.) Therefore, I racked up 3 "credits" at $40 each before I realized I was being charged. When I called for a refund, not only did I have to wait 10 minutes on hold to cancel my account (they don't let you do it online, even though you can sign up that way), the sales person informed me that they don't "do" refunds on credits. PLUS, if I cancelled my membership right there, I would just lose my $120 dollars and wouldn't be able to use it at all.
My advice is STAY FAR AWAY. I wish I could give 0 stars.
Absolutely shocking service. It is not made clear enough on the website that you will be charged £35 monthly. This went on for 4 months before I noticed. I called to get a refund as I did not willingly agree to this and if it was made clear to be I would never have signed up. I eventually got them to give me half of it back (£70) but they point blank refused to refund the other £70. The items themselves are badly made and don't last very long (if at all).
Tip for consumers: Don't. Just don't even be tempted.Ask Katie about JustFab
Ordered boots from JF in September . Two pairs, one was correct size 9 the other was a size 6 in box labeled size 9.Returned them took 2 more weeks.Boots are of questionable quality.Checked my cc statement today and found another charge for 39.00.Called them they gave me this song and dance about this Vip MEMBERSHIP I had opted for.The lady continue to try to explain to me about this option. Turns out they will bill you for 39.00 every month for this membership for life. She would not allow me to talk.I finally was able to scream louder than she and she listened for a minute. Then after speaking with a " manager she agreed to honor my request to credit my card, cancel my Vip membership, delete me from the JF data base and to forget they ever heard of me and I would try to do same for them.STAY AWAY from these crooks.If you have done business with them get a new cc number.y
Tip for consumers: DO NOT BUY FROM THE SE PEOPLE!!!!Ask James about JustFab
I think JustFab is absolutely RIDICULOUS. Their concept of "VIP member" is extremely misleading. If I could, I would tell anyone out there to never join their VIP regardless of how much sale you get. Charging each month onto your credit card as a consequence of not "skipping" the month is terrible. The BAD part is that you cant even skip ON THE day of..... must be before. On top of all this, their so called 24/7 hot line, NEVER answers, I called many many times, on hold for 30mins+ each time, and STILL, NO ONE answers. ANOTHER bad thing is, they charge $40 a month, for you to use that credit, it must be an item at 39.95 as well, cant use it for $29.95 etc shoes. WHAT is this...
I can not express how much I hate this website, I will make sure ANYONE I know never EVER buys from this website.
Tip for consumers: DO NOT SIGN UP FOR VIPAsk Tiffany about JustFab
I cant even join the ranks of those who don't like the shoes. I cant even order a pair! They don't carry a single shoe in wide width. I cant be the only women who wears a 8.5W and wide calf. My foot is an appendage of an "average" American sized woman not an African elephant!
I attempted to chat online with the customer service. Nightmare. They kept responding with generic questions for my account information and personal information. I didn't provide it because I didn't join the shoe club and honestly am glad they didn't have anything my size because I may have been trapped in their scam like everyone else.
Tip for consumers: No wide width or wide calf shoes.Ask Nia about JustFab
first of all, I just got a charge of 39.95 when I was at work so I just assumed that someone stole my credit card number when I ordered about a month ago. That was not the case, just fab charges there members 39.95 each month so they can pick you out a pair of shoes each month praying you will by there pick.. im not a happy camper right now speaking since I have been on the phone with them for almost 60 mins and counting waiting to speak to someone! Don't get me wrong I loved my shoes I signed up to get them for 9.95 which would be 14.95 with slipping and everything, I got charged twice at first for the shoes one right away and then another time maybe like a week later when they shipped I had no idea that they charged you every month 39.95 will not be purchasing anything else from them I hope tot hear from someone soon ether by email or if they answer the phone its seriously rude of them not to tell you that to began with im not happy at all & I will ne waiting until they answer because if they are a 24 hour 7 days a week service then they should have penalty of ppl to pick up the phone! cancelling my membership ASAP!
Tip for consumers: Just don't plan on ordering with Just Fab unless you have the money to buy shoes and be changed every month!Ask Christy about JustFab
I brought one pair of shoes I never said I wonted to be VIP cutermer no one asked me to be anyway they have taken £35 every month for the last year without my consent , have been phoning emailing they did at one point sAy they would refund me but it's been over 4 weeks now still no money back say well away from this company I am a pensioner can not afford to lose my money .
Honestly Just Fab does not even deserve a single star. I signed up under the pretense that my first order would receive a discount that would allow my shoes to be $9.99. However you must sign up for the VIP membership in order for this discount to be applied. Therefore you must sign up to be charged $39.95 a month for an initial discount advertised as if it would be automatically be applied when creating an account. Also whenever you proceed to check out, they automatically check a box to sign you up for this VIP Membership and the only way to cancel said membership is through the phone (how inconvenient!). They may have cute shoes but I am definitely not shopping here.
I Dont know what people are talking about Justfab.com Is the BEST ...I've ordered things before and as long as you skipp the month like you are SUPPOSE to ...you'll be fine
Tip for consumers: Skipp if your suppose to if not delete the accountAsk Tayia about JustFab
I don't really care for this company . I bought boots the first week of October 2014 , I wanted them before my birthday (18th) & they didn't appear to me how they did online... And they were too big! That true to size thing is not true. I average a 7 some times 6.5 but mostly 7 . So I wanted to return them and here is where my problems began.. I asked for a refund but they would have charged me 15$ restocking fee & I would have lost out on 15$ towards another pair boots when i originally spent $79.90 for my total. So I told them no because that's ridiculous Id rather have store credit that way I would could get my full amount back. Now I had to send them back and WAIT for them to receive , process and credit back my return.. I sent the shoes back October 20.. They got there October 28 at 6AM! Do you think I have my store credit processed yet?? NO IM STILL WAITING as of November 4th... So much for birthday boots smh.. And every time I call to check the status of my return some foreign woman answers that I can barely understand and He/she doesn't comprehend well so I have to do a lot of repeating myself. Ughh .. Who wants to deal with all of this crap! This is why I wanted a refund not store credit .. Whenever they decide to process my return I WONT be back...
Let me tell you about my experience with Just $#*!ing Fab. It all started when I wanted a god damn pair of boots for a decent price. I signed up for a membership so I could get them for $20 and then cancelled the membership so they wouldn't $#*! me in the ass with their $40/mo charge. I got charged anyways for two god damn months. So I called up JustFab and after literally 4 HOURS of trying to talk to a lady who spoke 10 words of English (tops) trying to explain to me how I was getting a good deal. I finally ended up getting it cancelled. A few months later I check my bank account history and it read "$80 to justfab". Holy $#*!. I called again (mind you I bought one pair of boots 5 months ago) and they wouldn't give me a refund. I've never been so stunned with a lack of customer service and my name is Adjoa $#*!ing Adiche and I will NOT be $#*!ed with. Just Fab eats ass.
You have to skip every month between 1st - 5th if you don't want them to charge the membership. I did skip for July, but somehow they still charge my credit card and I was told that this is un-cancellable, so I have no choice but use this credit to buy shoes. I chose 2 shoes that were on sale (2 for 1), but then they told me that I have to pay $39.95 for the other pair since store credit is only good for 1 pair. What a scam. I amcancelling the membership for this site.
Do not buy from JustFab.com. This company is a scam. I saw their advertisement from my email and tempted to buy the shoes. Only after made my purchase I was being told my friends to be careful of this company because they have heard about this company. So after I received my shoes, I immediately cancelled my membership. Yet they kept on trying to persuade me to keep the membership and they can waived a month for me. I was tempted at first, but later, I decided to called them back and cancelled my monthly membership. Later I realized that they skip one month and charge me two more months later knowing that I will likely not looking at my statements. I contacted them to request for refund of my monthly charges and they kept on saying that they are unable to do so because they don't have a record to prove that I did in fact contacted them to make that cancelation. This company is definitely a scam!!! They should be brought up to the better business bureau. Someone need to sue them!!! They need to be shoot down. For those who work for them, you must have no moral instinct.
DO NOT BUY FROM THIS COMPANY!!!
THEY SCAMMING PEOPLE!!!
This has been by far the WORST experience of my life! JustFab has no idea how to run an ethical business. They screw over so many people without thinking twice about how they are treating their customers. I ordered two boots back in September when they were running their buy one get one free special. I received the boots to find out the warehouse had screwed up and sent me the wrong color, brown instead of grey. I called JustFab immediately and the lady I spoke with told me I would be receiving the grey ones and all I had to do was send back the brown ones. Well, I did my part and they did not do theirs. I sent the boots back to them, which was a complete inconvenience for me because I live in a small town where the closest post office is miles away! I go into my account to find out instead of receiving the grey boots the order had been cancelled! The boots had run out of stock and because of their error I not only did not receive the boots but had to send the wrong ones back, too. To make matters worse, I cannot cancel my membership and get MY money back, I received a stupid store credit that I HAVE to use on another JustFab purchase. Are you freaking kidding me? How is this okay? How does a company so unethical get away with such horrible business practices? SAVE your money, this company is HIGHLY unethical!
I love this website. I read all the terms before I bought anything because nothing on the internet can be trusted. I bought a pair of boots and a bag for $40. Although the boots only lasted for one season (I still wear them even though they are really worn) I am really rough on my shoes. Most of my boots don't even make it to winter. Although I hate having to pass the months I do not buy something, it is extremely easy to do so since they send a reminder email on the first of every month. I have had to return one pair of boots since they were too tight on my wide calves, the return label was easy to print and they processed my return within days instead of the two weeks they estimated. I get my items within five days and I get so many compliments still on a six month old bag. Today, I made a mistake ordering and even though the wait was about 10 minutes, customer service was SO helpful and really nice. I love this site and recommend it to everyone!!
Company does not deserve even 1 star! Last year, April 2013 I ordered 1 pair of shoes and was not explained that I would become a member that cost $39.95 mnth. 6 mnths later I noticed on my credit card statement. So that total for 6 mnths of almost $40 each is $280. Called and they gave me 2 mnths back ($80) on my credit card and a store credit for $80. But said the other $120 was a loss and nothing I could do about it! So, like 16 mnths later I remember I have 2 member credits almost totaling $80 and called to use it. I ordered 1 pair of shoes leaving me 1 member credit. Days later I look at my credit card stmnt and see rather than using my member credit for this purchase, they charged my credit card ! So I call them again and explain and was promised they would refund that charge and put the purchase back on the credit I had. Well guess what ? They charged my credit card again ! I called complained and demanded $120 to be put back on my master card. I do not want to be nor never wanted to be a member and I do not want member credit. I want a refund ! Few days later I see only $40 was refunded. So once again had to call back . This time she says they can only issue a check which takes 9 weeks ! I told her NO, you took the money from my card , put it back ! I am being charged interest ! So, now Im waiting for a supervisor to approve an $80 refund to my card. My guess is it wont go through or they will charge me yet again ! So, all in all Ive paid over $300 for 2 pairs of shoes and then been hit with interest. The first pair was heels that are too big , wore once and they refuse to trade sizes since I wore them. The second pair was boots. They fit perfect but look very cheap! Im very upset , very frustrated, and have had it with this company ! If you order , just know , one $40 purchase may end up costing you hundreds !
Tip for consumers: My tip would be to stay away !Ask Becca about JustFab
DON'T BOTHER WITH THIS COMPANY. THIS IS WHAT YOU GET WHEN YOU ASK FOR A RETURN.
IF YOU RETURN ITEMS NEVER WORN/NEVER OPENED/ THEY CHARGE A RESTOCK FEE IF YOU DONT WANT TO BE A JUSTFAB MEMBER ANYMORE. ALSO THEY PROMISE RETURN LABELS AND NEVER SEND THEM. WHEN YOU EMAIL THEY HAVE A STANDARD ANSWER OF:
My apologies for the long hold, our phone lines are experiencing a high call volume, rest assured itâ€™s not the norm. You may want to call back during non-peak hours. For your convenience, our Fashion Consultants are available 24 hours daily at 866-337-0906.
If you have any further questions please feel free to contact us online via Live Chat, Monday-Friday, 7am-7pm Pacific Standard Time or by phone at 866-337-0906 available 24 hours a day, 7 days a week.
EVEN AFTER YOU TOLD THEM IN THE EMAIL THAT YOU CALLED MANY TIMES AND ALL YOU WANT IS THE LABEL SENT. WHEN I DID CALL THEY SAID THEY SENT IT AND THERE WAS NOTHING THEY CAN DO.
I HAD TO DO A BANK CHARGE BACK AND FILE A COMPLAINT IN ORDER TO GET MY REFUND.
THE CALL CENTER IS OUT OF THE USA AND THEY CLEARLY DO NOT UNDERSTAND ENGLISH NOR DO THEY SPEAK GOOD ENGLISH EITHER WHEN YOU TALK TO THEM.
JustFab is a rip off. Company steals money from people for items you do not purchase. They will not return your money back. Terms and conditions are not explained properly when you sign in. After they get your card details they take your money from your account on a weekly basis without you purchasing anything. They then claim they cannot return your money because you are in credit. I cancelled my subscription and will be sending their purchase to charity. Their items are very poorly made - cheap!
Tip for consumers: Very cheap items. You can buy these items in a 1 pound shop. Do not be deceived as soon as they get your card details you will be charged weekly.Ask tess about JustFab
NOTE: THIS IS ACTUALLY A ZERO STAR Rating
I too had an unfortunate experience with these douchbags. This "VIP Membership" business is how they scam you and automatically charge the credit card you first used to make the first purchase. Apparently you will be purchasing their crap products in the future, and by beinga member, thats how they get you.
Once I figured out what was happening, I immediately called my credit card provider and they informed me that this was an ongoing issue with this company. They walked me through what was needed to be done and I called the scammers. They gave me the run a round but I didn't budge and informed them that this is a known problem among many and I wasn't letting it go. You HAVE TO BE FIRM with them. Couldn't refund my money my @ss! Got every dollar back! And a confirmation email that terminated the membership. On the plus side, I unknowingly saved over $900 because as soon as I ripped them a new one, thats how much was reimbursed back to me. Jackasses.
Tip for consumers: DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS. PERIOD.Ask Sloan about JustFab
I order 2 pairs of shoes off of their website, when the shoes got there, not only were they already falling apart, the didnt fit whatsoever. ( I guess because the shoes are so horribly made, they dont fit true to size) I called to see if I could return them, they told me NO before I could finish my sentence, so i asked about exchanging them for a different size. I sat on the phone for 20 mins trying to tell the lady im stuck with two pairs of shoes that dont fit me. And she kept saying too bad no exchanges, and that I should of read the fine print when clearly it says you can exchange! Seriously beyond pissed by that point so I said fine cancel my membership, don't you know their sending me the right sizes now.. As soon as I receive them Im canceling my membership. WASTE OF TIME AND MONEY. Not to mention, all of their customer service is in the same room, so you get to hear all of the other customer service people talk to customers.
The only reason I am giving them a one star is because I can't give no stars. Horrible and cheap products. They harass you when trying to cancel your account. They also refused to refund back my money into my account with a product I was unhappy with. They claimed because I canceled my account and used a justfab credit that was taken out of my account I could not get my money back. The most horrible website scam I have every came across. DO NOT USE THEM!
Tip for consumers: DO NOT USE JUSTFAB!!!!!!!!!Ask Courtney about JustFab
Have NEVER had a problem with them. I had to return my 1st pair due to the shoe was too tight. Was sent a larger size and they fit perfect. Customer service both online and on the phone was amazing. Quality of all their shoes is excellent especially the leather boots and shoes. Never a problem opting out, even for months at a time. Love this company
Tip for consumers: Don't be drawn in to other people's bad experiences with this company. The majority of them don't opt out for the month they don't want to order and their card gets charged. Well, it's spelled out for you when you sign up and if you don't read the company policies, then...Ask Carol about JustFab
This site is horrible. The quality is awful and it's not worth even a look. Don't get lured by Kimora Lee Simmons. It's an awful company with terrible and cheap products.
SCAMS! I was sent to the site with the appealing "buy 2 pairs for $40" They trick you into some bs membership to get the deal. Well i just went to make a purchase and called to cancel the bs subscription (so my cc wouldnt be charged $40 a month for no reason.) I got the run around~ had many speels prepared to try to make me change my mind, and then GET THIS!!!! She said ok, since you are no longer interested in this VIP membership you are no longer eligible for the discounted purchase you just made! Even though the website claims you can cancel anytime. so yah, dont bother with this $#*!ty company.
Tip for consumers: DONT DO IT!Ask Sarah about JustFab
THIS SITE IS FRAUD. Be careful, after you buy anything on this website you automatically become a VIPmember (as they call it) and they start to charge your card monthly fees. They make it for the reason you to come back to their site every month and make a purchase for the amount of fee.... Be aware, if you want to make a one time purchase call them right after and make sure they did not sign you for their membership
Awful!!!! JustFab take the absolute mick out of their customers, their customer service is poor!! Tried to ring them, no one answered...Tried to 'LiveChat' to them, noone connected...Tried to email them, no one replied.... I bought some boots from here last month as Winter is round the corner and on the first buy you get you only pay £17.50. Just fab took 17.50 of course but the month after that they took an extra £35 from my bank account?? Its not just me this has happened to, a large number of bad reviews show that they cannot be trusted with your personal details.. i paid through Paypal and have contacted my bank account and they are going to block the payments they are taking from me and have said it will take up to 40 days for my £35.00 to be paid back... thank goodness i noticed as other people have had more than that taken out, do not purchase from this website as you will have problem after another!!!!!!!!!
Tip for consumers: DO NOT USE THIS WEBSITEAsk Monika about JustFab
These people are thieves and they way they conduct business is fraud. If you get your money back well done. They claim money taken is non-refundable under their t&c and can only be used for more purchases of their poor quality products, but why would you want to?
Tip for consumers: Avoid buying from them at all costs - once they have your card or paypal details they will keep taking money every month and refuse to refund.Ask Cy about JustFab
I bought a pair of shoes and got a message saying I was going to be charged 40.00 every month for a box of clothes sent to me that I didn't want.
PLEASE do not send me clothes every month. I don't want them. Save me the anguish of sending them back and writing a nasty about you on YELP for the small print I didn't see.
We apologized for the inconvenience this has caused you. To avoid the 39.95 member credit being placed into your boutique next month, simply log into your account during the 1st through the 5th of each month. Look at the personalized boutique that has been selected by a Stylist just for you and if nothing catches your eye you can select "Skip This Month" link located in the upper left. You can skip as often as you like, as there is not an obligation to purchase something every month. Please be reminded that the skip option is only open during the 1st through the 5th of each month.
If you have any questions, we are available through online chat at www.justfab.com or give us a call at (866) 337-0906. Our Member Services team is available 24/7.
I CALLED AND SAID:
I wanted to cancel everything. The woman on the end, of which English was a second language, kept talking in circles about me going to the "cancel this month" page. I said I was doing anything but making this last call and I wanted my name and everything removed from her database. She went on and on and on. I started swearing at her, asking for a manager, telling her she did not know English, said I would write about their scamming and ill-reputable business on the internet--didn't phase her. She told me to go to the "cancel this month" page. FINALLY- She gave me a cancelation number.
STAY AWAY FROM THESE SNAKE OIL DEALERS.
Hi I'm in the uk. My girlfriend bought two bags for £8.75 from justfab.co.uk and, to her knowledge, selected not to join the VIP Club. A month later they deducted £35 twice in one day from her bank account. She had to go to the bank to stop them taking further payments.
Their dismissive and uninterested call centre staff insisted she had joined the club twice, despite not having sent her a single email declaring this. They tried to hide behind terms and conditions.
Under my guidance, she wrote to their registered address demanding they repay the money, plus compensation for wasted time. They ignored this so she took them to the County Court, using the Money Claim Online government website.
Suddenly they were keen to pay up, being aware that a Judge would take a very dim view of their little "scheme". A Judge can overturn any contract they deem unfair, and I am sure this would have been the case.
They ended up paying £155, including a court cost of £25.
These are the correct contact details if you want to complain to them formally:
Office Manager, UK | JUSTFAB.co.uk
8-10 Dryden Street, Covent Garden, London WC2E 9NA
His full name is Jonathan.
Tip for consumers: I have written an e-booklet about how you can do exactly what I did, to get compensation: http://www.amazon.co.uk/Suing-online-made-easy-compensation-ebook/dp/B00O086T4O/ref=sr_1_1?ie=UTF8&qid=1413122812&sr=8-1&keywords=damien+fletcherAsk Damien about JustFab
Like MANY people I was charged $39.95 a month (for 6 months!) without realizing it.
They recently sent me an email saying I had a "credit" and I figured out what they had done. I called Customer Service (866) 337-0906 and they said they would NOT refund my money (but some people do have luck with that.)
Go straight to the Better Business Bureau online and lodge a complaint. You most likely WILL get your $ back. But tell EVERYONE you know to STAY AWAY from JustFab.
JustFab is owned by Kimmora Lee Simmons. Here is the website of her "Booking" agent. http://www.entertainmentbookingagency.com/artists/kimora-lee-simmons/
This is where people go to book her for her appearances.
Go to 'contacts' and complain there. Hit her in HER wallet.
Tip for consumers: If you find that you're secretly charged $39.95 without your knowledge or approval - go to the Better Business Bureau (if you're in the US) and lodge a complaint. State the facts clearly. You WILL get your money back - usually within 30 days. They have an A rating with the BBB because they actually do pay back the few people who know to do this. They rest of the poop people just get scammed,Ask Tricia about JustFab
I normally don't do this but what the hey. This site is horrible hands down. I ordered something online in August and I called and asked why my package has not arrived. They literally lost my package. They said I have the wrong address but on my profile is my correct address hmmm? Soo I was like can I get a refund and she said she needs the product in order to get a refund. So time passed now October and now I see a charge for $39. For being a member? A member to what? I didn't even get what I ordered and now they charge me this bull$#*!. I called them and all I kept saying c I was so fed up was cancell it, cancell it , cancell it. She kept asking me why and I just said because your company is stealing my money ad I not getting a damn thing including the item I ordered in August!
Tip for consumers: DONT USE THIS SITE!!!!! SCAMMERS!!Ask Sarah about JustFab
I was sent a survey from justfab about trying to return boots i bought from them.... this is my comment.....Being hassled and feeling forced to trade for the return??? On your website you claim that returns are free!! Then being told I was going to be charged a restocking fee. The customer service rep, Mary, kept putting me on hold to go ask for help and was being instructed to tell me this. The phone call to try and get a return slip took over 35 minutes!! I kept reading JUSTFABS return statement on my invoice to your customer service rep, Mary, and she still argued with me about the restocking fee. I told her that your company had taken money from money account for a VIP membership and that returns are free, she put me on hold again. When your rep came back on the phone she stated that I would get a "one time courtesy" of waiving the restocking fee. I reused to do business with an unethical business that would bully a customer and practice double billing!!l I expect a full refund with no hassle as stated on the receipt and i want the 39.95 refund that you drafted from my bank account for a membership fee for this so called VIP club that is for cheap boots that are not as described. I have called your company for several day to get a return slip and to cancel this membership only to sit on hold for 20+ minutes each time. I have phone records to prove that i have tried to reach JUSTFAB to cancel!!! I am shipping these boots back!!! I will never do business with this company ever again!! I have worked in the E-Commerce industry and this is completely unacceptable!!
Tip for consumers: the VIP membership will draft 39.95 out of your account by the 5th of every month unless you call to cancel. You will sit on hold for a long time. Trying to return something you will be pressured to exchange your item instead of getting a return!! The invoice says returns..NO PROBLEM!! hassle free returns!! but when i tried to i was told i would be charge a restocking fee even with a VIP membership!! BUYER BEWARE!! ALSO THE BOOTS ARE CHEAP VINYLAsk Bridget about JustFab
I got charged the 39.00 in my bank account so i went and called to cancel my membership and the lady argued with me for like 20 mins. Why i should stay with their company and they even tried to bribe me with 2500 member points or some crap like that. The lady said that my membership has been canceled and i can still get on the account and theyre still sending emails so i guess its not canceled. I want off of this terrible site or im sewing i dont want your company to take another dime out of my bank!!! Ive called to cancel twice and im gonna keep doing it until its done or im getting the authorities involved!
Appalling company!!! Disgusting customer service and use trickery and down right cheek to make money from you. Shoes I got weren't bad but definitely not worth all the grief I had when they charged my account twice for a months membership when I'd already skipped the month. It then cost me over £10 I'm phone calls to get the problem rectified. Absolutely fuming and will never go near this site again
Tip for consumers: Stay awayAsk Sasha about JustFab
TERRIBLE COMPANY - i never usually write terrible reviews but have to warn others!!
I brought a bargain then got conned out of £35 for a VIP Memebership! DO NOT buy anything from this website. I did manage to get my money back after persistence and ringing multiple times - the first girl I spoke to was most definitely just reading answers off a script.
On my first call i tried being dominant but that did not work in getting my money back so when calling again I pretended that I had innocently forgotten to skip the month and that it meant I did not have enough money in my account to pay my rent (as I saw someone else was successful when using this reason after googling the company!).They then agreed to give me my money back.
I also said I wanted to cancel my account, initially they only cancelled the VIP membership but cancelled the whole account when I said that was what I actually wanted as I no longer wanted anything to do with them
ALSO, it is ridiculous how you have to ring to pay and cancel! It is just a money making scheme for those who want a one off bargain purchase!
JustFab is JustHorrible!! Don't get me wrong, I love the purse I bought from them at good price, but I tried to cancel my membership by calling or live chatting and didn't get an answer. I was waiting like a dork for a long time!! i really need to cancel because I can't afford anymore. ):
Tip for consumers: Think twice before you buy!!Ask evelyn about JustFab
HORRIBLE HORRIBLE HORRIBLE!!! I CALLED TO CANCEL MY ACCOUNT CAUSE THE BOOTS I ORDERED WERE BROKEN I WANTED A REFUND AND THEY WANTED TO CHARGE ME 6.00 TO RETURN THEM. THEN ON TOP OF THAT I CALLED 3 TIMES AND THE FIRST 2 TIMES ONCE THEY KNEW I WANTED TO CANCEL THEY HUNG UP ON ME AND ONE LADY SAID I WAS TAKING ADVANTAGE OF JUSTFAB FOR WANTING TO RETURN BOOTS THAT WERE ALREADY RUINED!!! ZIPPER IS BROKEN AND ONE SHOE IS SCRATCHED UP... SO RUDE!! I ASKED TO TALK TO A SUPERVISOR AND SHE TOLD ME NO . SHE SAID SHE COULD TALK TO THE SUPERVISOR FOR ME. VERY UPSET WITH JUSTFAB! ITS JUSTCRAP.
Tip for consumers: Don't order anything from them.Ask jessica about JustFab
DONT DO IT!!! They will force you to pay $$$ every month if you dont shop!!! They hide the fact if you get a 1st time trial you still have to pay a monthly fee. I canceled my order the next day because a friend told me this hidden shady secret. This company is nuts to force people to shop or else pay the price for not doing so...STAY AWAY!!!!
I just bought my first pair from them and omg loves loves loves them! Plans on buying two more and be set for winter, and for everyone that is $#*!ing and whining bout the 39.99, READ everything, fine print included because you AALLLLLL knew there was a catch when you first made that boot/shoe/clothing order and paid next to nothing for it. There is always a catch when the deal is this good! Don't hold a website accountable when you glossed over the fine print that was included...quit your $#*!ing its tacky, it also discourages others who might be interested in shoes that do not break the bank for them!! off to get my boots and call it a night!
Tip for consumers: Take everything, everyone $#*!es about this site with a healthy dosage of salt, because there are people out there who just like to $#*!....they feel some great injustice done to them. And because paying attention or fine combing the site before buying anything wasn't on their radar!Ask Rachel about JustFab
If you don't want to be a victim of a scam don't buy not one pair from this site whom supposedly kimora Lee is the owner the shoes aren't worth buying anyway they will charge you without you knowing a monthly fee of 39.95 to your account then when you call customer service you cant understand them and they will not listen to your complaint they will ramble on about there business to the point of your exasperation until you speak to the better business bureau nothing is done, then you have to keep checking your account because after one or two month they will charge another amount to your
account of 39.95.
I absolutely despise this website. I read nowhere that changing to a VIP membership would mean you were obligated to use this website every month, and there was no option to not become VIP. Twice they have charged me £35 for not 'skipping the month', despite the fact if I don't look at the personalised styles I quite obviously do not wish to buy anything. Both times I have rang up to cancel and asked for a refund, costing me an absolute fortune on my phone bill as there is no option to cancel online, and both times I have been told repeatedly the money cannot be refunded, however after about 15 minutes ending up in me getting quite vocal with the woman mindlessly reading off the script at the other end of the line I get a complimentary refund as thanks for 'giving them another chance' but once again have not cancelled my account. The styles themselves are okay at best, definitely not worth the charge of £35 each month that you are not told about until after the membership changes to VIP which you have no choice in. Justfab makes my blood boil just thinking about it, DO NOT use this website. Absolute scam.
Tip for consumers: Don't!!!Ask Megan about JustFab
Although I have not received my shoes yet, I wanted to give a review of their customer service. Depending on who you talk to it varies. The first time I called their customer service department was because I had received an e-mail saying they gave me a $10 credit on my account Sept. 27! I thought that was awesome and considered even keeping the VIP membership. I had checked my mail for a couple days and saw it on the 29th and immediately started shopping and saw my $10 credit when I logged in. After looking at some shoes it had disappeared. I had accidentally made a purchase as well because on their mobile site it only takes two clicks and you purchase and I had thought that maybe there was another step to get my $10 credit added. I called customer service and I spoke with a very rude woman who didn't understand how I could accidentally purchase something and so finally she said they would credit my bank acct the amount I paid and it would be on there in 5-7 business days. As for my credit, the woman said that when they do that, it only lasts 3 days. This was absolutely absurd because there was NO WHERE on the e-mail OR website stating that which I told her AND it was the third day if you counted the 27th. She had no explanation for me and RELUCTANTLY added the $10 back on my account. This call was not friendly or good customer service.
My second interaction was much more pleasant. I asked the woman if she could change my account to pay as you go. She did try to tell me the benefits, but did not push it. She also said they could remind me of when to skip the month and they would leave me 1500 swag points on the account which was really tempting and the way you should try and get someone to keep their VIP membership. I politely passed and she changed my account status and I was very pleased.
Tip for consumers: If you want an American/English speaking person, I have heard it is better to press 2 for spanish because usually they can speak and understand better english than the people who usually answer the phones.Ask Christa about JustFab