I've never had a problem with customer service here. (in 137 reviews)
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I placed an order on 9/19/15 and received damaged shoes, I'm still waiting on my replacement. I called them today to find out I only get back half of what I paid for, as if I canceled my order. Customer service were no help nor was the manager. For future reference plz got to a store and by your shoes because JustFab are a bunch of scam artist that want half your money for not having the shoes you order.
I tried both shoes and a purse from here. Ill fitting, low quality items with terrible obviously fake-looking leather. The two calls I made to customer service were long and there were definitely some communication issues despite the reasons for calling being very simple. Of course when you try to cancel your VIP membership, they give you the run around.
While this site is not a scam, they weren't following their own rules. It states that items can be exchanged for another item (they carry shoes, purses, clothing, etc) but when I called they tried to insist if I was returning shoes, I needed to exchange for shoes, when that wasn't what was stated in their own fine print.
Just because you can't figure something out, either because you didn't read everything or didn't put in the effort to find out from a rep, don't call things a scam. I've been with JustFab for a couple years now and would like to answer some questions for those people so quick to judge.
1. VIP or not, $39.95 WILL BE CHARGED MONTHLY unless you decide to skip a month.
2. If you want to skip a month, you have 5 days at the first of each month. Go to "Your Boutique" during the 1st and 5th of the month and there will be a button to "Skip a Month". Click on that button and you will not be charged for that month. You can skip as many months as you like.....no limit. If you still are having trouble, call and talk to a representative and they will be happy to walk you thru it. REMEMBER: if you miss that 5 day skip period....IT'S ON YOU. Deal with it. Put it on your calendar if you need to.
I have been very pleased with the quality for such reasonable prices, If you don't like the site or it's system, that's fine, cancel........BUT DON'T LOOK LIKE AN IDIOT AND CALL SOMETHING A SCAM JUST BECAUSE YOU DIDN'T DO YOUR HOMEWORK.
My daughter purchased something and then the charges started coming on the credit card - if you do not pay attention they charge each month and then the credit builds up - than you have to spend the money before you close the account or you loose all the money. I just closed the account and took the $39.99 hit just to be done with it. They try very hard to talk you out of closing the account. Just be aware of what you are signing up for - and keep a tab on your kids using your credit card.
Was ready to place a order then I had to read the agreement it was worse than buying a car. Way to much info. So after reading the reviews which most are good. I still don't like the fact they will charge my credit card by the 5th of every month if I order or not. I'm not going to remember to order. I just wanted to buy a few things for my girls for Christmas. But I will buy from a Department store. I had gone back and removed all my info and did not place a order. So im writing this review for a copy.
I want to inform you that if you want to skip a month you have from the 1st to the 4th of each month to do it, then the 5th they charge you $39.95. I called today to ask why I can't skip a month and they informed me of this, also when you forget to skip a month, there is no number at the top that states you have $39.95 credit, it just states you have (_) credits. Causing people to not realize they have been charged and how it adds up so quickly. I have to order something to use the $79.00 or lose it, but then once an order is placed until you receive the item you can't cancel the subscription/membership or your order will be cancelled as well and you lose the money and the product.... They sure do have their scam down to t "T"
I was a long time member with no issues until last week. I noticed they had a Sale on their boots and i decided to make a purchase. The total at time of check out was $56 and some change well the next day I noticed they billed me $182.30. I called the Co. right away and asked them to stop the payment and refund me the money. I knew that the shipment had not been delivered at the time I called. The Co refused to stop the shipment and they did not want to give me the money back. My choice now is to return the merchandise and pay $23.80 for a restocking fee and maybe then the money will be returned to me. Really?!
I just bought my first pair of boots from JustFab and I am pleasantly surprised with the quality and comfort. I was skeptical of buying from them but then a coworker showed me the quality of the boots she bought and I thought I would give it a try. YES, if you sign up for the VIP membership it becomes YOUR responsibility to either SKIP THE MONTH or cancel your membership so that you don't get charged. Don't get angry with a company's policy simply because you failed to read the fine print. Is it a bit of a pain? Yeah, sure. But totally worth it in my book to get 75% off your first purchase. I just set a calendar reminder for the first of every month so I don't forget to skip a month. You can always cancel your membership if you don't want to deal with the hassle. I can't speak to JustFab's customer service because I haven't dealt with them as of yet, but in terms of their boots, I'm LOVING what I purchased.
Just Fab is fraud website...as they charge 39 USD at the beginning of each month without telling you and then it shows $39.00 discount for the item you buy....Very bad stuff....DO not buy from this website. I called customer service and spoke to supervisor and he just hung up on me, as he didn't had any answer...Very bad customer service.
I ordered two pairs of jeans, two purses, and preordered the Bella Trix booties. All items came as described and had no issue with the shipping as I received the items with in two days on both occasions. The issue for me came with the VIP Membership charge. I was fully aware that I would be charged the $39.95 per month. I made the decision to call and cancel my membership after I received my items, because I had no interest in paying $40. I called and they persuaded me to "give them a chance" and disclosed to me that I would always have the opportunity to skip a month if I wasn't interested in paying he $40.00 for that month. Shortly after ending the phone call, I made sure to skip the month. However, two weeks after my purchase (on the 5th) I was charged $39.95. This angered me beyond belief because I knew for a fact that I skipped a month and this put me into the negative with my Bank! I called JustFab to ask for a refund, because I was sure I had skipped the month. They claimed that I did not "successfully" skip the month and no refund could be issued because it is store credit. How does that make sense? At first, I was just going to use the $39.95 because it was "too late" as they said, so I decided to purchase a bag. I canceled this order right after, canceled my account and the $39.95 credit was removed from my JustFab account (but I never received a refund from them).I called my bank and opened a dispute. The investigation from my bank took two month's but they came to the conclusion that JustFab was in the wrong. This was extremely disappointing because I actually like the items on the site, just not how they conduct business.
i work for an online shoe retailer similar to yours and i understand business but i am very frustrated and disappointed with the ethics of your company. i know that this email will most likely be sent to a customer service representative and it will probably be deleted and not even bothered to be read.
i ordered two pairs of shoes at the end of september and was satisfied with the products and would have shopped again with your company. i noticed today a charge of about $55 on my credit THAT I DID NOT AUTHORIZE. i called and was prompted by a ridiculous automated service which i do not appreciate. after i was connected to customer service i advised the customer service person of the unknown charge and he advised me the charge was for the VIP membership. i told him i did not authorize this charge and was very distraught. i had no idea i was signing up for fraudulent activity and bad business. perhaps it was in the fine print but had i known that i was being charged FIFTY FIVE dollars a month for a service that is free on any other shoe retailer website, i would not have signed up. this information on my VIP membership was NOT available to me and was unclear if it was. to shop you MUST be signed up for this membership and the "skip this month" option was not made available to be whatsoever. i did not know i was involved in a paid membership or any of the details about your websites offerings until i was talking to customer service today.
The person i talked to was prompt and advised me exactly what i needed to know and i understand customer service is trained to say what they do. however i feel bad for anyone that works for your company because they are fooling customers into a ridiculous "membership" and this is terrible business. i will be telling everyone i know about your scam and will not wish to ever shop with your company again. Im sure you will be tricking more and more people every day but hopefully these people realize your company is absolutely untrustworthy. i will be filing a formal complaint to the better business bureau.
i now have seen many reviews, videos, posts and comments about your website with situations similar to mine and people having issues canceling their account! trying to sway customers into keeping their account is absolute $#*!! if someone wants to cancel, your customer service representatives should CANCEL the account, not offer them bogus points systems and other nonsense. i will be sending this email to your company as well as posting it to all of your social media sites and notifying everyone i know about your terrible company.
When you ACCEPT the VIP Membership, you all need to actually READ what it says! If you would hve done that you would know that you have to skip the month or pay the 39.95 a month! The blame is on yourselves for not reading the document they enclosed !
I just ordered my first pair of boots and cannot wait to get them and see how it all goes !
Obviously this site is questionable. If it seems too good to be true, it probably is.
But all of you calling it a scam have obviously not read the fine print, which is foolish.
This is why you read the terms of service before you just accept it.
It clearly and repeatedly states SEVERAL time about the monthly charge that happens after your first purchase and that you need to either call to cancel or skip months. Very clearly stated. If your credit card is getting charged and you didn't know, it's not their fault. You agreed to the terms of service...that you did not read. They don't have to refund you just because you're too dumb to read what you are legally accepting.
That being said, of course it's not a great site. Unless you are buying a ton of crap every month, it's a rip off.
But a rip off and a scam are not the same.
Read the freaking terms of service.
Something along along the same lines happened to me but when I called customer service they actually agreed to give me a refund. They told me it would take up to 5-7 business days but I gave them the benefit of the doubt and waited 2 weeks. Then I called again and the computer operator told me it was my banks fault but I insisted on speaking to an actual person. I finally got to speak with someone and they told me that my refund was never processed. If this happens to you, be sure to ask for refund processing number so you don't have to wait an additional "5-7" business days.
I purchased three pairs of booties for their $10 boot sale almost two months ago. I received my shipment and was overall pleased with the shoes. However, the problem started when I checked my bank account and saw that they not only charged me the $10 plus tax for the three pairs of shoes, but charged me a second time for full price of $39.45!! I contacted my local bank on the matter and they informed me that I was cheated during the transaction. I am currently in a battle to get back my $120. I will not be shopping at Just Fab again..
I ordered the Teigarhorn boots! The quality is outstanding. The price was right too!! This is my first time buying from this site. They are lovely and warm. Full of fur. They are funky looking but I really like that. I certainly will buy from this site again. The delivery was fast, 3 business days. Thank you so much Justfab. Keep up the good quality!!
Absolute joke, was tricked into this "VIP membership" scheme, claiming I was sent emails when I wasn't, anyway called to cancel after they took £44 from y account and they said they couldn't refund me, nonsense of course they could, so for an easy life I ordered an outfit and cancelled my account, then got an email saying my order was cancelled cos of high demand and I would not be charged. They took the money out of my account regardless and now I have cancelled my account so can't get back on to do anything about it! Will never order anything from this company again, it was fabletics I had the problem with FYI but same company
I agree with all the others, It is a trap I would not order from this company. I ordered a pair of boots that I thought as a first time customer I would get at 17$ but received the boots, started wearing them and then noticed my credit card was charged 55$. I called them was not refunded, this lady just kept babbling on and on, totally losing me every time (which I believe is the intend). and I guess I was also signed up for VIP which I did not do, and I would have to order every month from them, or go into my account to skip a month they said. That's BS, I've cancelled my membership, will never order again, not happy at all with this company or their service. I'm warning you never order from them, you'll be sorry.
So I was looking on there website and I got offerd to get my first purchase for only 9$ and something so I was like wow how are they even making money selling stuff that cheap so I just continued to look because my boyfriend was going to buy me couple things but the more I looked the more it didn't add up how is this company even open selling products as cheap as they are so me being me I done some research and this site is were I ended up reading all of your guys reviews that's just crazy who would make a company to were they "adamaticley" take money off your debit or credit card with out calling emailing ect? No company ever does that they always call you email ect for the month so that is one thing that don't make sense and another if you have the option to "skip a month" then why would they take it in first place why wouldn't they just wait for you to pick out what you want? I have delt with a lot of companies and I can tell you this no company is going to do that because of being afraid of being suid or amongs other things. What I personally think is going on is them forgine people that has all these false companies out here making money off people is apart of this because there is also another company right now that is kinda similar to this but they don't send you products it's called "secret shopper" they send you fake checks have you cash them make a 3rd party transaction and send them the actual money thru a pre paid card so that way they don't get caught and when you ach the check it over drafts your bank account. It's crappy but they all work together. There should be something you could do about them just taking money then not giving it back even tho you didn't approve it. I'm just thankful I read all of this first before I made the same mistake.
This website is a literal trap to steal $40 bucks from people. There is this "fine print" that apparently says thatr if you purchase from them, they have the right to charge you again at the beginning of the month. When I called to attempt to cancel and be reimbursed they refused it and said "it clearly states the terms no our website, and you agreed to them." Yes, apparently I did, but what terrible customer service to downright almost STEAL from a person and tell then that you need to purchase from them because they will not reimburse you for the money they took from your account. It's a scam, and I will tell everyone not to use them unless they want to just give them $40 out of your pocket for sub par quality shoes. My whole experience was just awful!
Be careful bc there agreement in which you must agree to accept terms and conditions of before you order has very FINE print. I ordered my daughter some boots which bc were delivered and fit just fine, however a mnth later I find a $39.95 charge on my debit card which I didn't authorize or so I didn't think I did. Well apparently as others have mentioned if u don't go on there website EVERY month and skip that month after the 5th of that month your card will be charged with no refund. I would not recommend this site to anyone.
I seem 2 be addicted 2 just fab. They have a excellent product and shipping is so fast. I always get my package like a day or two early than my expected delivery date. I'm very happy with what I ordered and would definitely recommend this site to family members and friends!!!
If the website is taking you're money just skip the months.. Or cancel your card. That's what I'll prob do if for whatever reason they don't answer the phone. But I just ordered 7 pairs of shoes from them. It's really only worth it to get the sign up deals. Then cancel the account. I wouldn't pay them $40 for.l a pair of shoes when I just bout them for 75% off the first time. Just cancel your acct after your order arrives and skip the month if it's not to you before the 5th. Then call and cancel your acct. the next time you want to order a lot of shoes at once like I did, create a new account and do the same process. That way they aren't scamming you. I did the same with shoedazzle.
Just fab is a nice cheap website but dont let them fool you i bout $9.99 boots and i they say i was going to have to pay $39.95 a month and soon as it hits my door im sending them right back i can buy boots in store and take it home for that price. ITS TIME TO READ THE FINE PRINT PEOPLE OR GET SCAMMED OF YOUR MONEY?? WHICH ONE??
I've been with this company for over 2 years, each month I skip a month because I just don't feel like spending $40 ON SOMETHING THAT MIGHT NOT BE WORTH IT. All the purses I've purchased are nice, but the quality is so bad they a have started to rip from the inside. I also ordered boots (and keep in mind I only order because I forget to skip the month so my account gets charged) well the boots hurt like hell horrible I've never been in so much pain in any other shoes. The last bad experience I had was that I returned some boots that were too big for me and they only refunded the 3.40 to my bank account which was the shipping, so when I called the man told me it was refunded as a credit to the just fab account so I have one point available, so when I said okay so I guess I'll just choose something else, he said oh wait you already used that point "wtf!" piss me off so badly, I mean $40 is a lot for me to be giving to this dumb company. I am cancelling for sure.
Most horrible site i have ever enter. The goods don't have the same quality as the price they set. The 'flat' shoes with poor quality made my foot hurt like hell for the next 3 days after 15 minutes walking. The customer care never answered the phone. I have sent the letter to quit my account on their stupid website for 2 weeks and seemed that i will never get the result. And once your money is already sent to them, there is almost impossible to get it back. don't have any word to say about Justfab. I think i need some help from the police to find out the way to contact them.
I ordered boots from this website specifically for vacation. I ordered size 6 but received one boot in a 7.5 and the other boot in a size 8. I would have had a little more sympathy if they were at least the same size but they were two different sizes! Obviously no one checks what they are sending out. I then called customer service to see if either they could rush deliver me the correct pair or at least return my money. They were not helpful at all and I could barely understand the customer service representative. They told me I could return the shoes, but would charge me a "restocking fee". I was extremely frustrated and annoyed as they made the mistake but were going to charge me a fee to return them. I would NOT recommend this company to anyone!!
I ordered my girlfriend 6 pairs of boots as a present, she got to pick them all out and was ecstatic to recieve them. When we finally got the box, we had been shipped the wrong package. Normally that's not a huge issue, as accidents can happen, however because the wrong shipment label was placed on the wrong box, our original shipment was no where to be found. After about half an hour on the phone, the customer care rep said we could replace the order, but 4 of the 6 boots she originally wanted were sold out online. We finally were able to recieve a refund for our purchase, though we do have to re-ship the mistake order, but then we had to cancel our membership as well. Overall it was a very poor first (and last) purchase from this company.
I was absolutely furious with my encounter with JustFab. I have only (was) a member for less than a month and have had nothing but issues. I had ordered two pairs of shoes initially and there was a delivery issue. For some odd reason the post office was unable to find the addresses provided, which made zero sense being that, I have had several packages sent to the address provided. A month passed (no exaggeration) with not a single email,call, or credit applied to my account. As I'm highly busy individual I wasn't able to call sooner. When I called, each representative had zero concern/empathy towards me. I asked to cancel service and was hung up on,given the run around etc.(Mind you,not once was I irritate! Finally they cancelled and decided to refund me. Before leaving, I asked to have my address changed, so that I could receive a wishlist order. Yet again, they did not deliver (my address change nor package). When I called for the third delivery, the rep. said he would resend the shoes on rush,but needed to update my address. Sure enough he me a promise he couldn't keep, because the shoes weren't available. I'm washing my hands of JustFab and I certainly wouldn't suggest them to ANYONE!!!!! Best of luck shoppers and management consider retraining your employees.
I was very excited to pick out two cute boots for only 30 dollars! I was planning on wearing them out tomorrow out of town. I was suppose to receive them a week ago. So I called for the second time about them, and they informed me they were shipped back to the warehouse because I wrote "29th ter" instead of "29 ter" seiously?! First of all.. They didn't even email or call me about this situation so I could fix it and have sent again. So now I don't have them for tomorrow. And on top of that.. Before requesting to send them back to the "correct address", one of MY boots I ordered were sold out and I had to pick another one?!? I'm extremely upset. They didn't do anything extra for me after all of this, so I just refunded my order and will never shop here again.
All of the people who are writing these bad reviews about justfab are obviously the ones who DIDNT READ the rules. Thats how the website works. I just signed up and yes, they do tell you about the 39 dollar credit every month and they DO tell you that you can just decide to skip the month. Its not a bad website its just different and most people don't pay attention when buying stuff online apparently.
Anyway, its a good site for good deals.
So I was browsing through facebook and I saw an ad for fall boots from justfab. It said for first time customers you can pick any pair of boots for $9.99 so I looked through the selection and picked the ones I wanted and paid for them. The total came out to be $14.96. Well come to find out, in order to get that 9.99 deal you have to be a VIP member but nowhere did it ask me if I wanted to be a VIP member or the regulations of being one. So, with me now being a VIP member, it automatically takes $40 out of my account every single month. I called and canceled and the lady was pushy and I had to speak with two different ladies before I could cancel because they would do everything they could to scam me some more. Just save yourself the hassle.
I actually love all the shoes I have from Justfab, but the prices used to be cheaper and the deals better... and I always have a skip the month alarm so I remember but that part pisses me off. They would have more customers if they got rid of that because people feel it is a scam. Over all the choices of shoes are good, and delivery is fast... they are always out of my size though which I find frustrating. Its cheaper to order certain things like knee high boots from Justfab then getting them from Aldo or whatever. Personally I love Justfab, but I hate that they force you to pay if you forget to skip the month, but they sometimes will reverse it. I dislike the customer service, they do not get back to you ever.
They make you pay £35 a month without your concent and then you ring them to get your money back and your phone bill is through the roof!!! The WORST $#*!ing website ever. Absolute bollox. Kate Hudson needs a slap and to stop ripping us normal folk off!!!!!!
I ordered some wedges from them. They looked cute on the outside, but as I walked in them, I lost my footing on a bumpy road and fell. When I got up, I seen that all the straps on the top of my foot broke off, exposing staples under the fake wood. I'm never ordering from them again.
Doesn't explain the whol eVIP thing properly. Took an extra £35 out of my account and said I can spend it online. When I said I didn't want to spend it they said I either spend it or they keep it as they will not refund it.....guess what....they kept my money!!!!FUMING!!!!
I have been using JustFab for years and have been really happy with my purchases. I have grown my shoe collection on a budget :-) A lot of people complain about the subscription part, but you can skip the month so you won't be charged. Also, it says when you make your first purchase how it works and you have to agree to finish your order with the discount pricing. Also, the charges are for credits to get items. Love their customer service, airways have a great experience with their webchat. Free exchanges, no questions asked.
I just got off the phone with their customer service department because after almost two years of zero activity on my account they charged my bank the $39.95. Due to this charge my account over drafted and I got three $26.00 fees because of them. I called the service department and they wouldn't admit to the false charges and said I had never canceled my account even though there had never been a charge in that almost two years. They would refund my charge but when asked about compensation for the $79 they caused in fees they basically said not my problem. And that they were happy with how they had served me. The shoes are uncomfortable and cheap. Don't bother with this.
This company are thieving robbers who take £35 out of your account without permission!!!
I ordered 2 pairs of shoes off of this site and thought they would be good quality but I was wrong! I sent the shoes back and realised that they have been charging me £35 a month for nothing!
I rang them to cancel the account and get a refund which they did. Just noticed this month another £35 has come out? A have rang them again and they say I'm not entitled to a refund????? Will be going to the fscs to get advise for fraud
Wow what a good deal 10$ booties how can they afford to stay open with such low prices.
It's a joke.
This company makes money by hoping that you are dumb and don't read the fine print.
So don't be surprised when your $10 below average product shows up and within a month you now own a $50 below average product.
But don't worry if you give them more money you can have a second below average product!!! Yes that's right you have to spend more than your 39.95 credit to get it applied to your second purchase.
So be a smart shopper and cancel your membership!?
YES. Navigate through this poorly (if your a crook briliantly) designed web site to find the cancelation page. if you find this page after their 5 day cancellation window be prepared to continue this "awesome shopping experience". If you find this page before your five day allowance set 100 reminders to return and cancel (they want you to forget because your stupid and they want you trapped) once you have completed this you have won the game; congratulations.
"Well that's seems too confusing maybe I'll just call"
Wrong again! After trying to explain and rationalize to a computer you might manage to get transfered to an "English as a second language" correspondent. They will repeat the small print to you multiple times and then tell you its your fault for ever being stupid"
Also by this point the product you received originally has fallen apart.
These people are crooks and their products are sub par. They purposely confuse and trick you into a string of charges by hiding information and trapping you.
Buyers beware. It's too good to be true.
I just called them ask for my money back three months each mouth 39.95 for some VIP thing, the lady was nice but I can only get two months back!! just dont want to deal with them anymore and asked her to delete my account there, no more purchase no more worries! thats it! everyone just pay attention to their VIP credit thing! really feels like I was been forced to buy!terrible terrible online experience
I bought some boots a couple days ago and got a email of my customer # but no tracking number. It hasn't even been shipped yet i believe. I would attempt to cancel my account already but after reading reviews, it may be useless as the customer service sucks ass. More people should report the site ya know!? The BBB would take them down
I bought 3 items since July, boots, purse, and flats. I was dissatisfied with the items, they were already damaged and poor quality. I asked a refund for all items since July. I was only refunded the tax. I've talked to 5 representatives and Tony the supervisor, they all confirmed that I would be refunded the full amount within a week. Its been since from July to October that I've been confirmed for a refund and nothing. I'm very disappointed and frustrated. It's not a good idea to purchase from a online website when they have bad service with returns!
So I went to order a pair of boots, lured by the 75% off discount. I knew that I was getting a kind of 'club' membership by doing so, and I was aware that someone would be taking money out of my account each month if I didn't order something and forgot to tell them so. I figured I would order my item and then cancel my account. When I called the company later that day, they said that my order hadn't gone out, yet, and that the discount was only for members of the club. Honestly, this is fair enough, so I didn't sweat it much, though I was disappointed.
I didn't like how they asked multiple times what they could have done differently and if there wasn't anything they could do to induce me to stay. I felt like someone more socially unsure could easily be pressed into agreeing to spend more money, but I guess that's business. I'm not sure what people are talking about regarding being kept waiting on the phone; the entire conversation took five minutes and I waited maybe 30 seconds for a human to pick up.
On the whole, I feel like I was treated fairly, and that if you have enough disposable income to want to purchase from them every month it's probably a decent deal. If, however, you wanted to 'try them out' and expect to actually be able to then cancel your membership, you're going to have to remind yourself (maybe when you get the package?). They are not doing anything illegal or immoral, but they're clearly counting on you forgetting that you have the service and getting charged in perpetuity. But again, that's the nature of the service. You have to be aware of what you're taking on.
30 Questions & Answers
About JustFab (from the business)
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.