I've never had a problem with customer service here. (in 124 reviews)
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I have a pair of wedges from this site that i got from another person, so of course i wasn't aware of any info about the site except for those commercials that make it seem amazing. Now don't get me wrong, i looove those wedges, i wear them all the time and i have no complaints. Because of this, i decided to go to the site and order a second pair of shoes myself, they have all these first time member offers and all that bs that makes it seems great. then when you find a pair of shoes that they make look amazing on site and you decide to make a purchase they inform you that you have to become a vip member in order to purchase them. this means that you have to log onto the site between the 1-5 of every month and "skip the month" or they charge your credit card $39.95 a month for a "membership credit" AND the only way to cancel is to call. Now here is where my experience differs from most others. i see most people on this site complain about hour long phone calls to cancel because they try to convince you to stay, which they did with me but it only took about 6 minutes in total. It took a week for my shoes to arrive, which was fine. they said 7-10 days. but when they got here, the box was absolutely crushed. i thought "ok, this is fine as long as the shoes are okay." i open the box, and i was instantly disappointed beyond belief. the shoes look sooo cheaply made its terrible, there are white strings hanging off of them, when you stand up in them they look like they are falling off, the heel is way higher than advertised, they are extremely f***ing uncomfortable, it was just a complete waste of my time and money. (Note: i ordered tavia in black)
JustFab pulled me in on their offer of 2 pairs of shoes for $39.95. This was a great deal, but I later decided that I couldn't afford $40 a month. I spent 30 minutes on the phone with customer service and NOBODY would listen to my request to cancel - they just kept trying to con me into staying. At the end of the call, the customer service rep was extremely rude and told me I never should've gotten a membership in the first place. I would recommend staying far away from JustFab. It's NOT worth it!
After several calls to cancel my account and membership, I finally called the credit card company to decline any transaction from Just Fab. I've been told for each month for 6 months that my account was cancelled and the charge shows up on my statement. BEWARE of Just Fab, horrible customer service. Each time you call you waste 30 minutes of your life that you can never get back, and my blood pressure goes up!!!
I have purchased from JustFab monthly for about a year now. I have never had an issue with any of the shoes, pocketbooks, or clothes I have ordered. Yes, they do automatically charge your card at the beginning of every month, BUT they give you the option to skip any month when you need to. I have done this a few times due to a tight budget for the month. I have never had any problems with them AT ALL!
Most dis-organized; un-functional operations ever. Ordered my first pair of shoes from here but received the wrong colour (there was a choice of two) I processed the exchange thinking was just an innocent mistake, only to receive the same, wrong colour again. and again. and again. I phoned customer services to explain how appalling this was; the promised to make sure the correct pair was sent the next time, and offered me a 20% discount code for the trouble; yet when the package arrived, it was the wrong colour yet again. This happened three times, until the colour I wanted, had ordered and paid for ran out. SO unimpressed. So ridiculous; and such a simple thing to correct. Never buying from here again.
Shame on those people who signed up on this site and took advantage of the discount and when billed for a member credit will ask for a refund and will even claim the money was stolen! Do you know how to read?! Seriously? Read the terms and service before complaining, the money was not even stolen it was just converted into a member credit that you can still use to make a purchase, it is still yours. Duh! You even get mad asking for a refund instead of asking it nicely since you know it was your fault. That's a bull$#*! attitude! Pathetic. Learn how to accept mistakes, it does not hurt.
I bought a few tops, pants and a bag from them - I have been a VIP member for the past six months. I am happy with the quality - they ship quite fast (a few days), and it arrives in less than a week. I just wish they have more variety - my size is always sold out when I want to order (I am a popular size, 9 for shoes, and S for clothes, but still). The most annoying part is that you have to remember to cancel the style of the month at the beginning of each month, or they send it to you automatically. I forgot to cancel last month, but I noticed they charged my VISA on time for them to refund my money.
I am an Elite member of JUSTFAB for almost 3 consecutive years now.
Everybody complaints about a lengthy Terms and Conditions stating that nobody reads it to which in fact it has provided before placing an order a fine print to tell about how VIP Works in a very clear, straightforward and leighman's term manner that there MAY BE a charge or otherwise SKIP if you don't want to make a purchase. It is so sad to read a lot of bad reviews provided by people who does not even care how to read and know about it better and take note they have 24/7 CSR to help you fully understand how it works for those who have low IQ. It's predictable that there are situations that were least to what we expect but nevertheless can be resolved by means of being so cooperative. And oh btw, Justfab is not a membership it's a fashion subscription rather wherein the concept is same to take it or leave it or to buy or not and skip. Let me tell you what, I have been charged but that was not pocketed by Justfab and it was converted into a credit which can be used in your later purchase and if you don't want it for now then you can ask for a refund. Simple as that! no need to argue. CSR (Fashion Consultants as they call it) are superb and is very knowledgeable about the product, they're fantastic and easy to deal with, it's just about a matter of respect and cooperation. Sometimes we are becoming very arrogant unknowingly thought that CSRs have hearts too. Before we end, let me ask you? How can a business continue (Especially here in US) if they are SCAM and there are CELEBRITY NAMES attached to it? Did you ever hear celebrities who are ambassadors of this business complained? i bet none!. Anyway, Justfab was Superb and is truly amazing. I just couldn't thank them for giving us branded shoes at a very affordable price and has been endorsed by a celebrity. How about giving them a try? If it ain't work then leave and go. If you feel dissatisfied about the service? Let them know, they have ears who knows how to listen and might we think they'll try to give us something we never thought.
Justfab is Great, No. I mean AWESOME and FABULOUS!!! Thank you bigtime.
2 YEARS ago I ordered form just fab they were taking money out of my account for over 6 month's. my bank was only able to refund 2 month's of the fees. they still owe me $120, I call in ever month and am told something different by each sales representative I speak with. they don't usually let you speak to management, and say its 8 to 12 week process, but I never get my check. they have used every excuse in the book, I am starting to wonder if I will ever get my money back. it shouldn't take 2 years to get in contact with my bank, or figure out my address, which has not changed, and instead all I am left with is excuses and getting hung up on every time I call. DO NOT BUY PRODUCTS FROM HERE, BAD QUALITY AND A BIG SCAM!
DON'T BUY FROM JUSTFAB!!!! The will NOT cancel your membership if you ask them to. I've tried on multiple occasions to try and talk to customer service about cancelling my membership and they REFUSE to do it. I finally had to call my bank and have them block any withdrawals from this company and they said that I was not the first person to complain about this horrid site. The shoes aren't what's bad about this company, its the customer service and the lack of knowledge that they give you before you choose to be a VIP member.
Don't get sucked in!! DONT BUY FROM JUSTFAB
THEY WILL ROB YOU ANY CHANCE YOU GET AND WONT CANCEL YOUR MEMBERSHIP.
YOU'VE BEEN WARNED!!
Very unsatisfied without my knowledge when u order from this website u are automatically agreeing to become a monthly v.i.p member the box is automatically checked for u. with or without purchasing item my account has been charged for months I had to call and cancel but did not get a refund. I am very disappointed as I work hard for my money and do not like giving it away for free.
beware before u order my account has now been overdrawn and it's just a headache they always figure out a way to rob people blind.
I think it's absolutely hilarious that so many are coming on here and saying how they charged their credit card for months without their knowledge. IF YOU WERE SMART ENOUGH TO READ WHEN YOU SIGNED UP, you would know that you have the option to skip each month between the 1st and the 5th so that no charges will be made on your credit card, and even if you forget and they charge you, it goes to any pair of shoes on the site! Why make a bad review simply because you were too stupid to read the agreement YOU made when you bought your first pair? Boggles my mind completely. I have had excellent service with this company, and would definitely recommend it to others! Such cute shoes, totally worth it. (: Never had an issue!
I ordered a pair of booties bc it was "National Bootie Day" (which is everyday for Just Fab) and they were only $15. I thought I was getting a great deal until $39.95 was charged to my account the following month! Not to mention, the booties that I got KILLED my feet and the heels on them broke within the first hour of wearing them! I immediately called and demanded a refund and canceled my account. The customer service was great but other than that, Just Fab is a complete scam. Do not order from here!
I got sucked in to the promotion of getting my first pair of shoes half off or something like that. This is beside the point, but, the shoes absolutely SUCK. They are so cheaply made. Anyways... Somehow I got signed up for the "VIP membership" where they take out $40 from your account every month and put it towards a credit for a pair of shoes. Well... Somehow I missed that fact and that is my fault. HOWEVER, I called to cancel/get my money back and the person said I couldn't have my money back. They also stated over and over that the membership is "FREE".
This company is misleading and they steal your money.
JustFab, enjoy those countless chunks of $40 that you steal out of people's accounts every month!
I hate this company and would not recommend it to ANYONE.
When I realized I was being charged $39.95 a month without my consent and without receiving any merchandise for 17 months I felt completely taken advantage of. I had never consented to being signed up for a "VIP" program in which they automatically charge my credit card without giving any notice, any emails, any confirmation of purchase whatsoever. This completely slipped past me just as I believe your company hoped it would. Pretty terrible thing to do to people. The woman who helped me on the phone was very nice and polite however she was only able to "help" me redeem my lost funds for the last 12 months because after this period of time the "purchases" go to a "gift card center" Rfidiculous to have to now deal with two different people to resolve the fraudulent charges made to my credit card. After being taken advantage of, the last pitch I wanted to hear was how you were going to rectify the situation by giving me 20% off my next purchase. What a complete joke! I called your "gift card department" and they were useless. Unable to offer me any help at all except to "stay fabulous" and to "offer me the gift card I had waiting" I informed the gift card department I would be filing a claim for fraudulent charges that I had no awareness of. To which the lady on the phone could have cared less! What a great company. Super stellar principles you all seem to employ within your company. I would never recommend this company to anyone to be taken advantage of for a sub-par product. This company gets an F-.
I purchased a pair of boots that I had to return because there was a nail that pierced through the inner sole and made walking in them impossible. Selected another pair in exchange and could not believe the awful chemical smell that they emitted. Aired them on my balcony for a week before I could bring them in the house. I have worn them but the smell is still very strong. This can't be healthy!! I complained to the Customer Service because I wanted to have my money returned for 3 months of membership charges of €40 each because I could not locate the "skip this month" button-- it was very well hidden, but after numerous complaints (I suppose) it is now better seen. I cancelled my membership per their regulations by mail, but they did not honor it.Still in dispute with them. Internet fraud at it's best.
I was absolutely disgusted by their customer service. I became a VIP member in order to get my shoes for cheaper. I carefully read the ENTIRE terms and services to make sure I would be able to cancel the membership which charges $40 a month regardless of you purchasing shoes or not. I purchased my shoes and immediately called to cancel my service. The lady told me that I was trying to scan them, ME!!! She said that I couldn't purchase one pair of shoes as a VIP member to get the discount and then cancel. She then informed me that since I TRIED TO SCAM THEM that they will be cancelled my first order too. So...no shoes for me-No VIP member for them.
If you live in canada and purchase from this god awful company, they charge you US dollars converted to Canadian. even if youre on the canadian website!!! the site said i was going to get charged $60 but when i checked my credit card statement, i was charged $83! never on the site or anywhere does it say i will be charged US dollars or anything about US for that matter!! this website is a scam and they are stealing people's money!! oh and it gets better, your credit card gets charged $40 US!!! every month if you dont make a purchase! WTF kind of bull$#*! is that!?!!?!?!? I am absolutely shocked that this website has not been shut down yet!!
It is the worst company I've ever had to deal with in my life.
One advise, don't ever subscribe to the VIP membership! They will just steal your money. I'm currently struggling to get my money back.
Moreover, the shoes quality is very bad for the price, they are the same quality than Primark. So if you want good shoes and cheap, I would advise you to go on shoesaholics, I've never had any issue with them and shoes are really good quality.
Justfab is a great store with worthwhile products. I have bought TONS of shoes for myself and as gifts, jewelry, nailpolish, clothes, the whole deal. I've never received an item that was messed up--everything was the right color, size, and good quality. The trick to using this site is to ONLY purchase during sales. If you have more than one email address, use them to your advantage and start a new account to get their new membership deals. I've snagged shoes for $10, two for $50, and better. The boots last forever and most heels under 4inches are comfy.
The only complaint is their VIP membership. It charges you about $40 a month, which you can skip in the first 5 days of the month. If you forget then you're out of luck but have a new pair of shoes to buy (decent trade off in my opinion). It is up to YOU as the consumer to spend and use this site wisely. Do not buy more than 6 items at once, do not forget to skip the month, and do not spend over $150 on one order. Returns are free so you'll be fine.
If you are unhappy with the VIP program or, like me, have had multiple open accounts and need to minimize the risk of forgetting to skip; you must call and deactivate membership. I've never had a problem with customer service here. If you're polite, they'll be polite back. That's all there is to it. However, people make mistakes and this company makes a lot at HQ. If your membership is not cancelled within 5 business days of your call, call again. If it happens again, talk to the manager and threaten to call the Better Business Bureau. They'll shape up pretty fast. But remember: be polite. They won't want to help you if you're rude and they may "accidentally" mess up (this isn't just here, it's everywhere ;). YOU are responsible for checking to ensure the membership is cancelled.
Overall, I love this store and its products. The customer service makes mistakes but nothing groundbreakingly terrible. DO NOT use this site if you are irresponsible and cannot watch your membership status or remember to skip months you can't afford.
Cheap quality, sizes in shoes run small. I had to get membership to purchase the 2 pairs of shoes for $40 and they were just awful. Pictures online were deceiving compared to the actual product. The jewelry looks like it could be from a dollar store or a cheap resale from ebay. Don't waste your time,
Just fab is a legit company. I would never give my payment info to any company, except they have commercials on TV here in Canada, so I know they've got some credibility.
However, they advertise in Canada as if the person watching were in the US. $39.95 shoes, and don't mention just HOW they really make money. When you buy your first item whatever it is, they automatically register you as a VIP member, which means now your account is charged $##.## a month. In the US, it's $39.95 a month. If you don't want to get charged monthly, you have the first 5 days of the month to just "skip" the month, and they won't charge you. However, many people forget, and get charged the $39.95.
However, in Canada, because of exchange rates, my monthly fee would actually be closer to 60 bucks. Also, we don't get free returns and exchanges. We have to pay around 8 bucks to return an item for a refund or exchange.
In the states, this company is just marginally worth working with, because you could basically go down to forever21 or charlotte russe and get the exact same thing but here we pay like twice for shoes so it's worth it for me as long as I remember to Skip the month!! If not, OUCH!
DO NOT SIGN UP - THE PRICES ARE EXTORTIONATE - THE GOODS ARE SHOCKING. YOU WON'T GET YOUR MONEY BACK.
I am usually pretty careful when I order from "vip" membership type programs like this. SO I ordered some shoes, with the intention of canceling my "vip" services after I received my order. I received my order quickly and had to do one return for size. That order was received quickly too. I talked to a customer service rep who I asked to cancel my vip service, I asked if I would receive any more charges and she assured me that NO I would not. One month later I checked my online account to see if I was an "active" member and it showed I was not. It showed no billing info, no shipping info and actually no order history (even though I had ordered, twice technically), so I assumed I was cancelled because I had none of those above listed things to make me believe they had me on as a VIP member. Fast forward three months....I begin being charged a monthly VIP (after I cancelled and did not receive any charges for months) I did not know I was getting this fee because it was on a CC I do not use often and I had already checked out my account with them and thought I was canceled. My husband noticed them but never said anything because he thought I was getting products delivered from them. I have received no additional shoes or hand bags or whatever from them just charges that go on my account as "credit" to use to purchase things from their website. Guess what? NO "credits" show up on my online account through them. NO packages were sent with product after being charged, they were basically STEALING my money and hoping I wouldn't notice. Luckily my husband noticed and asked me what I was getting from them every month and I told him I cancelled it months ago or so I was told I did. This company is barely legal in how they steal from you (if there is even a way to be legal about stealing money?) They lie about their membership in the first place. I was told if I chose to NOT cancel my "VIP" I'd receive monthly orders. NOT TRUE! They give you an online credit that you can use to place orders. So basically they are hoping most people forget they ordered from this site (which signs you up for their VIP service) but if you do know this fact they hope you forget to cancel and then if you DO try and cancel they won't actually cancel you and then begin charging your card months later in hopes you don't notice! This company is despicable to say the least about them! DO NOT EVEN ORDER ONE THING FROM THEM! Even if you plan to cancel their membership fee the next month, they will still charge you....aka rob you! STAY AWAY!!
I had an account with Justfab and placed one ordered. That one order was at the very end of July. After that, I skipped the month, thinking it would be another MONTH before I had to skip again not get charged. Well, apparently it doesn't mater what part of the month you create the account and skip, each month restarts at the 5th. I was charged. I called and requested a refund. The woman denied it. I called back again and spoke to someone else to request a refund, this woman denied it as well and went on to say, "I see you have several accounts with us so I'm not willing to give you a refund". It says nowhere in the terms that you can't have a second account. She told me I had to use the credit then I could cancel, but they couldn't refund me for the credit. I placed an order and used the credit. Two days later, I go in to check on the order and they cancelled it!!!! They cancelled the order that I placed with the credit they charged me $39.95 for! The same credit he refused to refund and told me that I had to use. I called back and explained the mess and told them what they had done was illegal. They charged me for a credit, refused to refund me, then wouldn't allow me to use the credit I paid for. After going in a circle, the woman finally refunded me (or so she said-I have to wait 3-5 business days) and cancelled me account. This place is SHADY!!!! Go to Charlotte Russe or Forever 21. This place has poor quality products and will take your money!
I am glad some people love Just Fab... This was just a bad experince for me. Never let anyone use your credit card on any web site unless you read everything first..... I will continue to give cash for gifts and let my daughter's use there own credit cards... I do not need company's taking money out of my bank acct..... Just fab is making lots of money and I work hard for my money and I have 3 children to take care of. My daughter was the vip member and all I was doing was paying for a pair of shoes with my card for her birthday. I was'nt trying to join . They should have taken $35.95 from my daughter's bank acct, like they were doing in the first place or they should have billed her. She is over 21
JustFab are committing fraud, they need to make it clear once you access the website, also when you go to checkout it selects you as a vip member which didn't clarify what it meant then you are contacted to £35 a month payment. Apparently I was suppose to receive an email each month when I could skip or the money was taken out but I have never received any emails. Gives online shopping a bad name
Horrible joke of a business! Seemed like a great deal at first, I got excited and told some friends. Later I sure was glad that my friends hadn't gotten a chance to check them out. The boots came, and not only are the advertised size 9s fitting like a size 7.5, they are about the poorest quality I've ever seen!
As if that wasn't bad enough, I looked at my card statement and have found many unauthorized charges from them, and trying to get anyone at the company to help resolve it is like pulling teeth. I had to resolve it through the card company by disputing charges and blocking them from making further charges.
The long and the short of it, buy your shoes someplace else and DON'T give these scammers any of your information!!!
I have read other people's reviews of justfab and many have said the same thing that I am going to say- they are sneaky. Be warned, read carefully before you sign up!! I found they were a little unclear when I signed up for the website. I signed up last month and bought 2 pairs of boots for $25 for both pairs and I received them and have no complaints about my purchase. However this month I noticed $39.95 was taken out of my checking account from justfab even though I did not buy anything, which I don't believe is fair or right, and that was because I missed the option to skip this month which you need to do before the 5th of the month or you will automatically be charged for your subscription regardless of if you make a purchase. I've read this has happened to other people and they were unable to get their money back. I called and cancelled today but I'm almost 100% positive I won't see that money get refunded back to me. The customer service on the phone was good, they cancelled my account for me but not before making 10 different sales pitches and discounts and reasons for me to stay but they did get the job done.
I signed up for JF years ago when they started.
I loved the business model- monthly enrollment, ability to skip, items tailored to me, etc.
I have pretty much always been happy, if not impressed, with the quality of the items.
I always had a positive experience with customer service reps-- even though I found it a bit outdated that I had to call for certain things, and hold times can sometimes be cumbersome.
Over the years I have had a few returns for refund or credit and those went smoothly....
Just before my summer vacation I made two big purchases with JF within days of each other which totals over $1,000.00.
I felt comfortable offering this amount of business, because I felt they had demonstrated good business practices over all the years that I had loyally shopped them.
When I received my items, I was unhappy with over half of the purchases:
Some of the items came in the wrong size or color (which has happened before, bit they always apologized and fixed the issue)
Some of the items looked or felt cheap (there is always that risk when buying online, but again, they had always offered a refund or exchange in a situation like this)
Some of the items didn't fit my body the way I would like ( understandable - not everything a woman tries on is going to feel flattering... But, I had never had a problem returning anything for this reason before).
So, I contacted them right away to get the refund and exchange process started.
Briefly, here are the issues that I have experienced since:
They told me I am only able to return six items per month- regardless of how many items I have purchased.
When I pointed out that none of the first e print anywhere states this, I was passed a for weeks to different reps, still not getting an answer.
Next they tell me that I can return as many items as I want- but ONLY three at a time.
I told them this was unacceptable because the policy does not state that, and I don't have time to be sorting and packaging, printing labels, a d shipping boxes for weeks on end--- and so I asked for a supervisor -- Again.
They tell me - AGAIN- that a supervisor will call me within 48 hours.
A week and a half goes by with no call.
I call again- keep in mind that at this point my hold time averages about an hour per each call.
I get the manager on the phone, explain everything - they apologize a d tell me that I can go ahead and send in all the items I want to return at the same time. And they pass me back to a service Rep to send me the two order RMAs.
Now the Rep tells me to go over each item for return so she can put it on the RMA.
About five items in and she stops me, saying she cannot make an RMA with more than 7 items.
So, we set up the RMA for the smaller order out of the two- she tells me to call back after she speaks to management about how to handle the rest.
The return they processed was received, and they issued a refund. But when I check my account- they only gave me HALF of the amount owed.
After many many calls, and weeks longer- they finally completed the refund, reimbursing my money.
In the mean time- weeks of back and forth phone calls we're taking place regarding the other, larger order.
They eventually sent me an RMA with only a couple items listed, but tell me to send everything - no matter how many items, back under this RMA. they say that the warehouse will sort it and let them know how many items to refund.
So, I send the returns back, and a couple weeks go by with no refund to my account.
More calls and back and forth - each time I call they say that "oh sorry- our mistake, this should have been refunded because we got your items weeks ago. Ill refund it now, please give up to a week to see it in your account".
The problem is- that each time they say that-- the refund never comes!
In addition, they aren't even giving me credit for all of the items! Since they refused to generate an RMA which detailed each item specifically - I have no way to prove what all I sent back, except for my records, so basically my word against theirs.
The BIGGEST issue is that even though they are screwing me on a handful of items- they still haven't refunded the amount which we agree they owe !
This has been months of back and forth and 1-2 hour conversation and hold times, promises that I will get a call back but it never happens, promises that I will have a refund in a week and yet it never comes!
I am completely disgusting with the fact that they have STOLEN all this money.
I could have done a charge back long ago- but I wanted to keep my JF service- even after all this. I had faith that they would fix it and we could continue to do business together.
At this point, they have so burned the relationship that not only will I NEVER order from them again, but I will never WEAR any of the products I have purchased over the years. I refuse to be a billboard for a company who operates as a shady thief!
JustFab, I am canceling my fabletics, just Fab for kids, and my regular account.
Enjoy those few hundred dollars you got from me- because you will NEVER see another dime of my money.
You are a garbage company with criminal practices - you could have continued to make money from me as a patron - but instead you acted criminally and robbed me instead.
I will tell every woman I know about you unethical behavior.
So I ordered a pair of beautiful floral heels from JustFab for 7$ + shipping with the "VIP Membership". Everywhere on the CANADIAN site it says that the VIP membership is $39.95. No where does the site say this is in USD. So, I noticed on my credit card I was charged 52$ for my 39$ agreement. I called into the customer service line and they said, this is in USD - sorry that it doesn't show on the Canadian website. I then cancelled my membership and asked for a refund. They refunded me $49 and it appeared on my credit card the next day - which was nice.
The funny part was after I cancelled - I asked to exchange my shoes for a different size as I only received them the day before. The customer service representative said "You are no longer a client, sorry".
I bought shoes from this website one time in January. I just looked at my credit card statements and it says I've bought shoes from this website every month. I was wondering why I kept making payments and my balance wasn't going down. Just a warning make sure it's secure before you buy. I never thought anything like this would happen to me but it could happen to anyone even when you think you're being safe.
Have been a member for a few years now. The quality of their products is outstanding and the selection is great. I have bought mostly shoes and boots, but have also purchased jeans and dresses. You can skip any month you choose to, and will not be charged. I skip often and wait for sales!
Don't get me wrong, I would and have given all my shoes 5* reviews but their customer service is the worst i've ever come across. I was ignored for 6 weeks after constant emails an calls just to return 2 pairs of shoes for credit which of course was well outside the 30 day return policy as I was ignored for so long. You don't deal with 1 single person you are constantly emailed but about 20 different people all which you have to re-explain the situation to, trying to get a return is like getting blood out a stone. At was told to print a return label for one pair but not for the other as the courier was brining a label and then was told they were being collected from 8am-6pm on the 24th only to have them turn up on the 22nd when they weren't ready. Also having to take a day off work just to stay in and wait for a courier to pick up a parcel is the most archaic thing ever. What the hell it's 2015, get your stuff together. Worst company ever i'm fuming and will definitely be cancelling my membership. I'm not giving £35 to a company EVERY month just to be treated like that. Disgusting
If you sign up for justfab.com EVERY MONTH ON THE 5TH YOU WILL BE CHARGED $40 UNLESS YOU SKIP THE MONTHS IF YOU DON'T SKIP THE MONTH IT IS A CREDIT TO YOUR FAB ACCOUNT AND YOU CAN USE THE CREDIT LATER. I have been with justfab since 2012 and I have never had any issues with them. I ordered a pair of shoes last week and they didn't fit and they didn't have that shoe in a bigger size so I called customer service and explained to the lady that the shoe I had purchased does not fit and she asked if I had picked out the other shoe I wanted. I told her the shoe I wanted and she sent me a return label for the shoes that I had. This lady was very nice and understanding. I love this place!!! sucks for you dumb asses that don't read the terms and conditions!!!
I ordered shoes through JustFab months ago and they came in okay.
My problem is with the automatic sign up for a membership and their customer service. The first time I called the customer service rep tried to make it so they would not reimburse me for the membership charges of several months. After finally saying that I wanted to speak to someone who would ensure that I receive all of my money back the customer service rep finally told me they could credit the money back. Long story short I had to call back FOUR different times. It took 8 months for them to FINALLY reimburse me. The customer service reps always made excuses of why it was not going through.
I will never order from this company again because of the way they handle their customers/business. It is a shame that Fabletics is associated with them because now I will not order those products either.
This website tricks you into a contract of £35 each month to be a part of their vip membership by letting you think your getting your first pair of shoes cheap. There are no clear signs that this would be the case when signing up. the Variety on the website is rubbish and not worth the monthly fee. My first pair of shoes got lost in the post and when i let the company know, a sales consultant told me to go and polietly knok on all my neighbors doors and ask if they had been delivered even after me telling them i had asked my neighbors. the service was shocking and coming from a customer service environment myself I would never treat my customers the way the treated me. I finally recieveved my shoes 3 weeks after order and after calling theem and being on hold i also occured a £10 phone bill. I advice anyone to stay away from this website......they just rip you off.
I used JustFab ONCE to get myself a pair of ankle boots because the very first purchase was only $10 instead of $39.95. They sucked me into their "VIP Membership" I never really cared for it. It charges your credit/debit card $39.95 each month unless you skip that charge each month (which it never gave me an option to do). Then when I call up there to cancel my account because I was fed up with my card getting charged every month, they wouldn't refund me my money even though it's NEVER going to be used on my account ever again. Thieves. I DO NOT recommend this website unless you want them to steal your money every month.
24 Questions & Answers
Back on phone today and now I am supposed to be getting 7 months back absolutely shocking robbery will now contact my back for fraudulent usage of my credit card please please avoid
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