Their customer service is really great if there's a problem. (in 12 reviews)
▼ Sort by: recent
I had the answers to my question in a short time. I wish I had checked this site before I had work done on my vehicle. I would highly recommend this site to anyone who is having car problems, as a second opinion before having work done. I could have saved myself over $500, if I had checked out this website first. Well worth the small amount paid for the speedy and knowledgeable answer.
If you need help this is the place to be. I was able to get my answer in a very timely manner. I was given information regarding medication and doses. The medication was natural and cost way less than a visit to the vet, also it is instant and readily available. The tone of the answer was caring and that made me very happy. Thank you for your integrity.
somewhere when you have nowhere to turn and you need help then just answer is the place to go, for a small fee you can get help or at least pointed in the right direction, you could waste time (and money) going the wrong way, this site makes sure that doesnt happen
When ever I am stressed out over a cat issue. I feel assured that my personal favorite cat expert, Teri Reba, Will always help put my mind at ease. She offers remedies, sound advice, links to follow ups and just the most comforting feeling. She has helped me on many occasions and I have a special admiration for her caring advice. I highly recommend her! I am sure just answer has many people as competent , but I really love and trust her advice!
I visited this site by doing a internet search and I'm so HAPPY I found it. I had questions concerning myself and my puppy. Both doctors I was directed to answered my questions very satisfactory, while they also were caring and understanding. I would definitely recommend this site to family and friends. I bookmark the site in my favorite so I will have it, just in case I have more health issue concerns and want knowledgeable, caring answers fast. While being home, at my convenience or no matter what time it is day or night. I wish I would have known about this site long before now. I honestly wish it would be as easy to talk to my personal doctors, as it was to the doctors I connected to on this site!!! :o)
I get nervous when needing to call out a washing machine repairman. So I decided to do it myself. The cost was stated up front and the expert got back to me very fast so that I could make the necessary repair, which ended up to be easy after being told what to do. Also, the expert stated things in a simple, uncomplicated way so there was no guessing. I would call again. But I don't want a long term contract with them. Just pay as you go.
Tip for consumers: I would call again. But I don't want a long term contract with them. Just pay as you go.Ask Steph about JustAnswer
JustAnswer is amazing! I have used them several times and am always impressed. One time, the Expert wasn't able to help so I got a refund easily. Their customer service is really great if there's a problem. Thank you JustAnswer!
A simple request from their "expert" was completely botched up on three occasions, so I complained and was offered a refund. Well lo & behold, one month later, no refund, but they have debited my credit card for a further $50. Please do yourself a favour & don't be as stupid as I was by asking for assistance from one of their "experts".
Kelvin. Western Australia
When a site ask for credit card information upfront, I ALWAYS head to Consumer Protection's site for ratings and reviews. This site has over 400 negative complaints and reviews with Consumer Protection, and claim to have a A+ rating, but when I looked it said 16% positive reviews.
The JustAnswer website is unfortunately not a complete picture of how they operate or customer satisfaction. On their site there are 396 customer reviews, all positive. However, outside their website I have found over 400 reviews that are negative. They do NOT post any negative reviews. Also, their claims of not billling until 100% satisfied are NOT true. They bill when you submit a question and they are VERY reticent to refund. I never saw an answer to my question and my DISCOVER Card was it with two charges totalling $61. Also, be careful about what is "represented" on their website. In my instance they used the KUBOTA logo and name and also claimed that I could "ask a KUBOTA technician". Obviously, this was not the case at all. Their system is VERY slick but ends up being VERY misleading. I personally will avoid using them ever again.
Your Question: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
You are now chatting with Samantha L. - Customer Service
15:16Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:16Randy Kozoris: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
15:16Samantha L.: Thank you for your patience. Unfortunately, I was not able to find an account using the information you provided. Do you have another email address your account could be associated with?
15:17Randy Kozoris: I don't have an account, I am researching your service
15:17Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:18Randy Kozoris: I don't have an account, I am researching your service
15:19Randy Kozoris: Is there anyone out there?????
15:21Randy Kozoris: I think I have my answer, there is no service here, why so vague in pricing?
I used my credit card to ask a simple question about my mobile phone to Just Answer. I have been charged $54 per month since! I have emailed this company I even phoned and left a message. I have tried to follow the prompts to cancel the payments but am blocked even though I have signed on. After seeking external legal advice and have contacted the bank I have been advised that the only successful way to stop these illegal transactions being withdrawn each month from my account is to cancel my credit card!!! How appalling is that!
Just Answers boarders on being a scam. My question around a car problem was not answered for days and the advice was repeatedly wrong. Stupidly, I clicked on their "trail" offer and got my credit card charged for three months before my wife alerted me. You might get a good answer if you don't know how to screw in a lightbulb, but for 99.999% of humans, don't go near this operation
I'm surprised to see all these really negative reviews. I contacted JustAnswer after trying to make an appointment with a local dermatologist and not finding anyone to get in with for two weeks. My question was pretty simple, and a good photo showed most of what needed to be relayed. My question to the JustAnswer dermatologist was answered professionally and thoroughly, about 1 hour after I asked it. I had a continuing conversation with this dermatologist that lasted over the course of a week, with lots of great advice. I am a nurse practitioner and know that the advice given was sound. Admittedly, they do seem to charge you before your question is answered, so I am not sure about the claim that you only pay once you are satisfied. But I was satisfied, so I am happy to have paid what I did pay. I recommend the service with caution though, because clearly others didn't have the positive experience that I had!
I signed up for get the answer or don't pay...I paid and never got the answer. I got request after request to take picture of the part, then take a picture of it taken out of the product, etc etc.
I had someone else fix it and get me the right parts.
Then, I not only paid, but kept getting their email advertisements. When I would go to the bottom and hit unsubscribe me....you only go to their web site to offer yet another question for a fee.
I had to write for my refund, which was denied because I did not claim it within 30 days (I had to let them know vs me paying only when resolved?) and I requested they remove me from their mailing list again since it does not work appropriately as it should.
Who gets away with full charging during a "Free" 7 day trail? Justanswer.com that's who. Don't be a fool like me. Stay away!
Tip for consumers: I will say after many e-mails with the company they did refund my money. Thouhgt it only fair to update the record on my experience.Ask Mark about JustAnswer
In Jan. 2015 I asked a question concerning antique porcelain...they wanted a picture of the item plus a picture of the mark on the bottom. I explained I did not have the ability to do this....there was no further response from them except that my debit card was charged twice for a total of $38.. I foolishly let this go.
In July 2015 I made another foolish mistake and asked, on-line, a questions about an antique. The same scenario happened concerning taking pictures. I got no response to my question but my card was charged $36. I called customer service and during this call they asked for my credit card number to use to look up the incident. They supposedly have no record of my question or of charging my card. My bank does have a record of the charge!!
I would advise everyone, not to use this Just Answer site for any reason!!
I'm happy with the answer they gave me if only the $15 was all they charged. What the $#*!s did was charge my card another $5 then another $22 on the same day! So now I'm at $42. I canceled my subscription online before I realized the extra charge. Then, they had the nerve to charge me $32 on the first of the month! Furious, I called and got a recording that is set up to cancel your ALREADY canceled subscription and refund the monthly subscription, however, there is no way to speak to a live person or get a refund for the additional $27. Justanswer is a scam Do not waste your money!!!
Once they get your credit card number, your gone!!!! My first ever internet compliant and compelled to do so. How they are allowed to operate is beyond me. You will simply be charged at random times for no reason and good luck getting your money back.
I paid £47.00 for a quick answer re a property problem my son was having. I got no answer after 24 hours. when I tried the contact us phone section of the website it defaulted to email & when i tried to email asking where my question was the email part didn't work. When I clicked on the how to get a refund part of the website it kept saying page not found. A complete rip off- I feel very very stupid for falling for such an obvious scam and charlatan company. As another reviewer says BUYER BEWARE!! DO NOT GIVE THESE TRICKSTERS YOUR MONEY. Please note- following posting the above review I was contacted the following day by someone from Just Answer and they arranged for me to get a refund for which I was very grateful. I hope the problems which I outlined in my post have now been resolved for other users.
I used this company for a question on a antique piece I had, the site said you have a 7 day free trial, but they charge you 33.00 to sign in, plus another 5.00, then you have to pay the antique person another fee, it was 13.00. I didn't get a good answer and when I called about the 38.00 in fees, they said the 7 day free is for 1 more question. What a rip off. Beware of this service.
Not able to log on , temporary password not working, I have paid my $28 after putting forward my question and not getting another passwood to get into this site. What the!!!!
Fortunately I paid with paypal and will now cancel. BE CAREFUL!
This outfit is a scam. I had a problem with my camera. They were listed under Nikon, but I was k=led to believe a tech would answer me shortly. $ 4.00 to initial the contact and $ 15.
there after for a indication of the problem. After I gave them my credit card info, I got connected to a Lawyer page and the followup page was a $ 60. charge.
THESE ARE SCAMMERS. DO NOT TRUST THIS OUTFIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I wish I had looked at this review site before signing up with them.
I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied "non-emergency and simple". The response tells you that there will be a charge of $16, "$5 good faith deposit now and $11 after you are satisfied". You pay then they tell you that "you will get 10 minutes for the $16 and will be charged additional money if it goes over that time". I had already paid so had no choice, there is no option of saying no at this point. Almost immediately "allheatman" responds saying "Hello, how may I help you". So, I write out my question. Then I am waiting, and waiting and awaiting. Waiting for the person to respond. 30 minutes later, I was still waiting to even get an acknowledgement from him that he was even there or he was reading my question. I was getting tired of the process. So I wrote "forget it, I am cancelling my consult request, consider me a dissatisfied customer". Then I get a reply "I have referred your question to another technician". What a joke.
In spite of the fact that their rules said that I will be charged only if I am satisfied. However they had already charged me the entire $16.
After I emailed to their customer service, they were very prompt to refund the money though.
I think the web site should tell before taking any money that you will be getting just 10 minutes. One definitely cannot fix an AC in 10 minutes, not even trouble shoot it.
Stay away, has a question about my dryer, they wanted me to sign up for a monthly subscription, or pay $28 for one answer, with a "money back guarantee" the answer was bull crap and slow in coming. I used Pay Pal and was able to dispute the charge and get a refund. This site is not worth the trouble.
I had a misfortune of asking a question? what a mistake? they charge before you get a reply - Thats a first! So Before I even received a reply I contacted them and cancelled. They acknowledged this ( I have a reply acknowledging this fact) . Then I saw 2 charges one they charged already before a reply! and refund which has lost some value in conversion. And then guess what happens? They help themselves and charged again? So do not pass your credit card to these cons on the internet who take advantage people like us who need help and advise. They take advantage of the situation and furthermore make unauthorised charges. I hope you listen to this advice.
Marty from just answers helped me out a heck of bunch. He wanted to know that the emulator worked. Let him know joe says it did and Thanks again. My girlfriend says I/m brilliant to get that e320 wagon going. everything works for first time ever.Worth the bucks to ask Marty.
In my opinion Justanswer does not give you any value; I have used the German pool of experts only; the professionalism of their experts is more than questionable. It seems that they delay the answers and lack basic knowledge. I cannot recommend Justanswer.com. The 30-Day Full Satisfaction guaranty and promise is just an empty shell.
asked a pretty simple question for a modern mechanic. had no answer fro over 24 hours then asked for refund. then got free upgrade to PRIORITY another 24 hours past still no answer.. asked the same question on a free bmw forum got the answer i needed in 20 minutes. annoying thing is the wouldve been fixed two days earlier without using this dis-service
Charged my credit card $44 for helping solve a coding problem in a website. They gave me no answer - I still have the coding problem and I'm out $39. (They kindly refunded my $5 deposit.)
Their customer service is dreadful - they defend the company and you're outta luck. I called 3 times and was on hold until I was disconnected. However, after finally getting through the 4th time with a customer service person, I was able to get a full refund. (whew!) But you have to go through an awful lot of work for this.
This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.
I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.
Tip for consumers: Buy another company's product.Ask Amanda about JustAnswer
Yes they completed the task and fixed the problem. That wasn't my issue. What they did was quote me a price of $31 and charged me $50 instead. Each time a charge came up I would specifically ask is this part of the $31 or an additional charge and both times he said no it is part of the $31. Big surprise when I checked.
Tip for consumers: Just don't use it unless you have a lot of money to throw around. They will probably fix the problem but it will cost you a lot more then you think. Better make sure it is worth it.Ask L about JustAnswer
I have used this service twice, once voluntary and the other not. The first time I called to get an answer to what, I thought, was a pretty common question. Quickly I found I already knew more about the question and possible solution than my "expert" did. I, after spending too long just trying to get him to focus I threw in the towel and said 'thanks but no thanks.' Of course I asked for my deposit back but 'surprisingly' never received it. I knew than that these were just a bunch of hacked together out of job has beens who could never be expected to know more about a solution than I did before I called. The second time I was tricked into calling them because their web listing made it look like they were the hired guns for a particular product. When I had to spell the name of the service I was calling about I looked at the URL closer and realized who I called. Slam went the receiver and my pain was over, mercifully. The bottom line is do not call them, ever. You would be better waiting for divine inspiration for your answer than calling these bums. It may be a good idea gone horribly bad or just a bad idea dreamed up by someone in a heroin induced mind bending sleep. Look very closely at any URL that promises you expert help and if you see their name, run, don't walk, away from the listing.
Tip for consumers: Be your own best friend and never, ever, call these idiots.Ask Douglas about JustAnswer
JustAnsswer is a scam. They admit to wrongfully withholding funds from my expert account. I am filing a class action against them on behalf of experts and users. Contact me at CedSev@gmail.com if you are interested in being a class rep.
Tip for consumers: Do not use this site. Use elance or a reputable site that does not rip off customers and its experts.Ask Cedric about JustAnswer
These people are crooks. Great at taking your money. I never got any answer. American Express' fraud detection shut down my credit card just for dealing with them. Spoke to an obnoxious service rep and never got my deposit back.
Tip for consumers: Avoid them like the plague.Ask David about JustAnswer
JustAnswer used to be great website to get answers to questions. However, it's become a nightmare given their misrepresentation and website design. They, by design, misrepresent and channel users/customers into becoming "subscription" customers - customers whom they charge a monthly fee to use the website.
First, although the Terms of Service agreement states a customer can ask "unlimited questions" - that is completely false. A customer is limited to asking just a few questions per month or they are charged a larger monthly subscription fee or terminated.
Second, the website is totally misleading and fraudulent. They are now in violation of state laws concerning medical and legal advice that is given over the website. They try to push "additional services" which is a violation of law in their approach. It's just a matter of time until a state's Attorney General pursues a class action against JustAnswer/eAnswer.
Tip for consumers: Don't!Ask Fred about JustAnswer
6 Questions & Answers
If you would like to ask a question on JA, please visit our home page and simply type your question into the text box, and click the Get An Answer button. You will be taken to a registration page, follow the on screen directions and your question will be posed to all the qualified Experts who are online.
If you have additional questions, please let me know and I will be happy to assist you.
I’m very sorry to hear about your experience. I’m Adam and I work for JA. It sounds like you may have opted into the membership program when you posted your question, we should be able to take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.