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JustAnswer

Overview

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Ohio
1 review
0 helpful votes
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Issues with my Chlorinator settings
June 30, 2025

Randy was very knowledgeable and extremely helpful in resolving the issue with my Hayward Aqua Plus chlorinator settings. He has been saved in my favorites and I will definitely be using him again. I highly recommend him to others.

Date of experience: June 20, 2025
New York
2 reviews
0 helpful votes
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Super fast response, super helpful
July 13, 2025

I'm dealing with an involuntary eviction from a nursing care situation and was losing sleep worried they were going to put my dementia impaired, non ambulatory ex in-law out on the street somewhere. Attorney explained that they cannot do that. Huge relief.

Date of experience: July 3, 2025
Indiana
1 review
0 helpful votes
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Good
July 11, 2025

Technical help solved the problem
Recommend reading the fine print. I was looking for help and rushed. Got sucked into a membership. Thankfully could cancel right away but still paid for one month
Not angry. Just annoyed I didn't pay attention.

Date of experience: July 1, 2025
Georgia
1 review
0 helpful votes
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Prompt and Knowledgeable Service
July 5, 2025

My lab "puppy" (already 67 lbs) got into some grapes and ate at least half of a large bunch before I found him. At 9:00 pm. No vet to call, but I googled for an online vet and Justanswer came up. Within the hour i had given him hydrogen peroxide and he expelled everything in his stomach. I paid $5 for the call. This was literally a lifesaver for our puppy. It saved us $$, stress and gave me peace of mind that I received professional guidance. The vet was calm and polite, and was available after the initial call. Cannot thank them enough!

Date of experience: June 24, 2025
Hawaii
2 reviews
0 helpful votes
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This was a really good experience. Daniel was courteous, professional, and didn't mind repeating himself when things were uncleared to me. Awesome Service recommended very highly for anyone to get answers to their automotive questions.

Date of experience: June 25, 2025
Pennsylvania
1 review
0 helpful votes
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Surprised & Grateful
July 9, 2025

I thought I was going to get the run around because that's all I've been getting from various firms. To have someone knowledgeable & patient was such a breath of fresh air. Mr. MartinS is someone I wish I would have in my corner. Thank you so much for ur assistance!

Date of experience: June 29, 2025
California
1 review
0 helpful votes
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Worth the time and money.
July 4, 2025

We had an issue with our ac unit. We needed a new thermostat. Our old thermostat had a lot more wires to deal with that were not listed on the instructions. Called Honeywell, they were a little help, but still unsure of a couple of wire. Was told to call Carrier. Not on a Sunday! And it's 98 degrees outside! JustAnswer connected me with a wonderful technician that listened and explained what and where all the wires go. Had it up and running in minutes. A service call would have cost $100. Big thanks to Andre and JustAnswer. Liz C.

Date of experience: June 24, 2025
New York
1 review
0 helpful votes
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A great help
July 13, 2025

Awesome service. Especially for a novice mechanic as myself with some experience, brian helped me things or options that I did not first look at to help me with my vehicles. Very patient and quick with answers. A great help

Date of experience: July 3, 2025
California
1 review
0 helpful votes
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The Perfect Assistance
July 3, 2025

A company tried to sue me for payment of window replacements that they measured incorrectly but installed anyway. We reached a settlement but they haven't processed my payment and now we're going to court. Brandon gave me very clear advice on how I should prepare for court and told me everything I should bring. His advice is gold. I'm so thankful for just ask.com I highly recommend using their service.

Date of experience: June 23, 2025
Illinois
1 review
0 helpful votes
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Excellent help.
June 22, 2025

All my concerns were dealt with in a very easy to inform way. However it took quite awhile to get my answer from the vet. That being said, for non life threatening conditions this is an excellent option especially when vets are so backed up and exotic vets are very hard to find.

Date of experience: June 12, 2025
South Carolina
1 review
0 helpful votes
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Made my day
June 22, 2025

Every now and again, i have an interaction with someone and it reminds the cynic in me that there still are people who take pride in their work and genuinely want to help you. Charles did that for me today. His knowledge, (obviously gained from experience), helped me solve multiple problems with the service doors in our shop. They were poorly installed, and this i knew, what i didn't know was how to fix them. His bank of knowledge is extremely vast and he kept responding to me, even when i wasnt asking anything. And that meant, he was really trying to solve my problems and thinking about it. So thanks charles. Seriously.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
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Axle popped out
June 23, 2025

I had a problem reassembling my suspension and lining up the ball joint, strut, and steering knuckle. Harold helped me diagnose it and at least now I know what's wrong. He gave me a good recommendation that I'll be working on today. I would call him again if I needed more help.

Date of experience: June 13, 2025
Pennsylvania
1 review
0 helpful votes
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So relieved
July 4, 2025

I had a purchase of over $80 that didn't work and was beyond the return date. I feel so blessed and so relieved that they have allowed me to return it. One reason why this is such a good company to deal with. Thank you so much.

Date of experience: June 24, 2025
North Carolina
1 review
0 helpful votes
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Question asked, answer given
June 26, 2025

Steven the mechanic was clearly a very knowledgeable source of information. He was able to direct me to where my diagnosis needed to start. Then he was able to provide me with instructions on how to proceed. Now, we are able to get somewhere so he can then expand on what needs to be done next. This has been the best experience when trying to get automotive concerns answered. Well worth joining and letting an expert guide me.

Date of experience: June 16, 2025
New York
1 review
0 helpful votes
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Worth more than twice the price!
June 30, 2025

Shaw was amazing! Knowledgeable, patient, helpful, friendly, impressive. Shawn helped me breathe life into a very old boat. I'm gonna do it yourselfer, but I need help from experts. Sean is the expert I needed when I needed them!

Date of experience: June 19, 2025
Oregon
1 review
0 helpful votes
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Great lawyer very knowledgeable
June 23, 2025

I was very confused regarding my brothers legal rights, needed a lawyer who is knowledgeable about immigration laws in a foreign country Blake answered all my questions he was very professional and understanding Thank you

Date of experience: June 13, 2025
New York
1 review
0 helpful votes
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Impressed in so many ways.
June 15, 2025

The process was extremely user friendly and the rapid responses were an absolute relief. CJ was nothing short of incredible. Inquisitive, attentive, and great at explaining and clarifying the information. I never thought a stressful call like this would lead to me not just smiling but feeling better about humanity!

Date of experience: June 5, 2025
Utah
1 review
0 helpful votes
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I didn't push the hazard button!
July 2, 2025

Yellow flashing signal lights would not stop flashing. Why yellow? All my mechanics out of town and didn't want to bother them on Sunday. Who knew pushing the red hazard light, the emergency light, works for yellow lights too. WHAT.?

Date of experience: June 22, 2025
Maryland
2 reviews
0 helpful votes
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Initially, I only gave 4 stars because it took a couple of hours until someone was assigned and got back to us (on a Saturdaynight). He worked with us back and forth from about 8:30 to almost 10 pm, but the problem was only partially solved. We had resigned ourselves to calling the manufacturer on Monday. We were pleasantly surprised when he was back in touch Sunday afternoon and guided us through clearing the alarm and getting everything back to normal.

Date of experience: June 30, 2025
Canada
1 review
0 helpful votes
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I went to ask about dog an assistant asked me questions then in that, chat is says to, talk to an expert pay 2.00 that is fully refundable when go to put in card information it doesnt give u a total and charges u a membership fee that is written so small... no total at end... was charged 44.00 and customer sevice is ignorant and disrespect... scam stay away

Date of experience: June 29, 2025
JustAnswer S. JustAnswer Rep
4 days ago

Hello Ann Marie,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645