You can post a one time question, and get an answer. (in 49 reviews)
But when I went to check my e-mail, I had an answer within 30 minutes. (in 4 reviews)
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I used this company for a question on a antique piece I had, the site said you have a 7 day free trial, but they charge you 33.00 to sign in, plus another 5.00, then you have to pay the antique person another fee, it was 13.00. I didn't get a good answer and when I called about the 38.00 in fees, they said the 7 day free is for 1 more question. What a rip off. Beware of this service.
Not able to log on , temporary password not working, I have paid my $28 after putting forward my question and not getting another passwood to get into this site. What the!!!!
Fortunately I paid with paypal and will now cancel. BE CAREFUL!
This outfit is a scam. I had a problem with my camera. They were listed under Nikon, but I was k=led to believe a tech would answer me shortly. $ 4.00 to initial the contact and $ 15.
there after for a indication of the problem. After I gave them my credit card info, I got connected to a Lawyer page and the followup page was a $ 60. charge.
THESE ARE SCAMMERS. DO NOT TRUST THIS OUTFIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I wish I had looked at this review site before signing up with them.
I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied "non-emergency and simple". The response tells you that there will be a charge of $16, "$5 good faith deposit now and $11 after you are satisfied". You pay then they tell you that "you will get 10 minutes for the $16 and will be charged additional money if it goes over that time". I had already paid so had no choice, there is no option of saying no at this point. Almost immediately "allheatman" responds saying "Hello, how may I help you". So, I write out my question. Then I am waiting, and waiting and awaiting. Waiting for the person to respond. 30 minutes later, I was still waiting to even get an acknowledgement from him that he was even there or he was reading my question. I was getting tired of the process. So I wrote "forget it, I am cancelling my consult request, consider me a dissatisfied customer". Then I get a reply "I have referred your question to another technician". What a joke.
In spite of the fact that their rules said that I will be charged only if I am satisfied. However they had already charged me the entire $16.
After I emailed to their customer service, they were very prompt to refund the money though.
I think the web site should tell before taking any money that you will be getting just 10 minutes. One definitely cannot fix an AC in 10 minutes, not even trouble shoot it.
Stay away, has a question about my dryer, they wanted me to sign up for a monthly subscription, or pay $28 for one answer, with a "money back guarantee" the answer was bull crap and slow in coming. I used Pay Pal and was able to dispute the charge and get a refund. This site is not worth the trouble.
I had a misfortune of asking a question? what a mistake? they charge before you get a reply - Thats a first! So Before I even received a reply I contacted them and cancelled. They acknowledged this ( I have a reply acknowledging this fact) . Then I saw 2 charges one they charged already before a reply! and refund which has lost some value in conversion. And then guess what happens? They help themselves and charged again? So do not pass your credit card to these cons on the internet who take advantage people like us who need help and advise. They take advantage of the situation and furthermore make unauthorised charges. I hope you listen to this advice.
Marty from just answers helped me out a heck of bunch. He wanted to know that the emulator worked. Let him know joe says it did and Thanks again. My girlfriend says I/m brilliant to get that e320 wagon going. everything works for first time ever.Worth the bucks to ask Marty.
In my opinion Justanswer does not give you any value; I have used the German pool of experts only; the professionalism of their experts is more than questionable. It seems that they delay the answers and lack basic knowledge. I cannot recommend Justanswer.com. The 30-Day Full Satisfaction guaranty and promise is just an empty shell.
asked a pretty simple question for a modern mechanic. had no answer fro over 24 hours then asked for refund. then got free upgrade to PRIORITY another 24 hours past still no answer.. asked the same question on a free bmw forum got the answer i needed in 20 minutes. annoying thing is the wouldve been fixed two days earlier without using this dis-service
Charged my credit card $44 for helping solve a coding problem in a website. They gave me no answer - I still have the coding problem and I'm out $39. (They kindly refunded my $5 deposit.)
Their customer service is dreadful - they defend the company and you're outta luck. I called 3 times and was on hold until I was disconnected. However, after finally getting through the 4th time with a customer service person, I was able to get a full refund. (whew!) But you have to go through an awful lot of work for this.
This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.
I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.
Tip for consumers: Buy another company's product.Ask Amanda about JustAnswer
Yes they completed the task and fixed the problem. That wasn't my issue. What they did was quote me a price of $31 and charged me $50 instead. Each time a charge came up I would specifically ask is this part of the $31 or an additional charge and both times he said no it is part of the $31. Big surprise when I checked.
Tip for consumers: Just don't use it unless you have a lot of money to throw around. They will probably fix the problem but it will cost you a lot more then you think. Better make sure it is worth it.Ask L about JustAnswer
I have used this service twice, once voluntary and the other not. The first time I called to get an answer to what, I thought, was a pretty common question. Quickly I found I already knew more about the question and possible solution than my "expert" did. I, after spending too long just trying to get him to focus I threw in the towel and said 'thanks but no thanks.' Of course I asked for my deposit back but 'surprisingly' never received it. I knew than that these were just a bunch of hacked together out of job has beens who could never be expected to know more about a solution than I did before I called. The second time I was tricked into calling them because their web listing made it look like they were the hired guns for a particular product. When I had to spell the name of the service I was calling about I looked at the URL closer and realized who I called. Slam went the receiver and my pain was over, mercifully. The bottom line is do not call them, ever. You would be better waiting for divine inspiration for your answer than calling these bums. It may be a good idea gone horribly bad or just a bad idea dreamed up by someone in a heroin induced mind bending sleep. Look very closely at any URL that promises you expert help and if you see their name, run, don't walk, away from the listing.
Tip for consumers: Be your own best friend and never, ever, call these idiots.Ask Douglas about JustAnswer
JustAnsswer is a scam. They admit to wrongfully withholding funds from my expert account. I am filing a class action against them on behalf of experts and users. Contact me at CedSev@gmail.com if you are interested in being a class rep.
Tip for consumers: Do not use this site. Use elance or a reputable site that does not rip off customers and its experts.Ask Cedric about JustAnswer
These people are crooks. Great at taking your money. I never got any answer. American Express' fraud detection shut down my credit card just for dealing with them. Spoke to an obnoxious service rep and never got my deposit back.
Tip for consumers: Avoid them like the plague.Ask David about JustAnswer
JustAnswer used to be great website to get answers to questions. However, it's become a nightmare given their misrepresentation and website design. They, by design, misrepresent and channel users/customers into becoming "subscription" customers - customers whom they charge a monthly fee to use the website.
First, although the Terms of Service agreement states a customer can ask "unlimited questions" - that is completely false. A customer is limited to asking just a few questions per month or they are charged a larger monthly subscription fee or terminated.
Second, the website is totally misleading and fraudulent. They are now in violation of state laws concerning medical and legal advice that is given over the website. They try to push "additional services" which is a violation of law in their approach. It's just a matter of time until a state's Attorney General pursues a class action against JustAnswer/eAnswer.
Tip for consumers: Don't!Ask Fred about JustAnswer
Takes your money and gives you a lame answer, then nothing. Not happy - no money back. Don't use them.
Just had a veterinarian assist me with a question about my dog ingesting something. Was extremely prompt, professional and helpful. Well worth the short amount of time spent on this. I also believe the negative reviews come from folks not understanding how to use the site. If you take the time to read the information, its easy. And you can read credentials or profiles before requesting an answer.
Tip for consumers: Pay attention to what your doing, you can simply click no to the subscription offersAsk Sarie about JustAnswer
Having read lots of bad reviews i was wary at first however i saw a couple of good reviews and decided to go for it. I wasn't disappointed i have spent all day bouncing messages back and forward for only £26 I s**t you not. It has only been on one subject matter but i have asked multiple questions and the person was very helpful, i was certainly 100% satisfied with the service i received. It would have cost me a lot more with a solicitor for the information and discussion we shared. I have tried not to make this sound like some one who works for just answers as i definitely can confirm it is bonafide as far as i'm concerned. If you don't want to register for a monthly premium then don't simply click not now when requested to register for the free trial. If you do register for the free trial and don't want to pay a monthly subscription then cancel it or you will get charged more money. Read the terms and conditions or at least the relevant bits
keep away from this site,if you dont want your money to be stolen.can somebody stop these thiefs.
One star is far too generous for this scam of a website. For the thirty seven pounds I paid I should have sought a professional's advice. My query was of a medical nature and the alleged expert was clearly from the wrong field of medicine (regardless of the fact they gave me a choice of medical professional to choose from). I was foolish and was vulnerable and taken advantage of (also they refuse to respond to any query or compliant) so PLEASE DO NOT USE THIS SITE IT IS A SCAM AND NOTHING MORE
Tip for consumers: DONT USE THIS SITE IT IS A SCAMAsk Rebecca about JustAnswer
I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.
Tip for consumers: They advertise that they will return your money if you are not satisfied. Your request for a refund must be submitted within 30 days. I did write them expressing my dissatisfaction with the answer immediately after receiving it,, but I did not specifically request a refund. Unfortunately, I was not aware of the full cost until it appeared on my credit card statement, and I was travelling when the statement arrived, so I could not answer within the 30 day period;Ask Joseph about JustAnswer
I am very good at getting info from the web, a free source. Foolishly I allowed myself to get sucked into helpowl.com and somehow justanswer.com came with it (or vice versa). One of these required a good faith deposit of $5, but that immediately became in something near or over $20. No new information was forthcoming-I was sent the exact same web info that I already had from the manufacturer, which didn't answer my need for service details. I have searched the helpowl.com web site for ways to close my unsatisfactory relationship. In my effort to be fair this identical review is being posted with justanswer.com as well.
I am one of the experts on the site. I won't say what category I work in, but I do answer a ton of questions. I will say that the vast majority of these negative reviews I have read are because people either don't know how to use the site, or some other reason. You can post a one time question, and get an answer. The site does try to sell subscriptions from what I understand, but if you read what you are clicking on, you can avoid that. They are also very good about giving refunds. Aside from that, I cannot comment on billing issues as I just answer questions in my category.
What people don't always realize, is that we're not all doctors, lawyers, mechanics and appraisers sitting in a room together. We answer questions in our off time, while at home, work, etc. Yes, there may not be anyone online at 2am to help you fix your Honda....and no one may answer for days. That happens. Sometimes, your questions are so rare, unusual, odd or specific to you that we cannot answer them (No, I cannot say with 100% accuracy that the rock in your front yard is/is not from the moon!).
Like anyone, we expect to get paid for our work. Some people are thieves. They take our answers and run, and never pay us. Some people never come back to view the answers. Its not a perfect system, but it works.
Don't let these folks get your money their return policy does not exist. They keep it and offer your a 25% discount on another question.
Tip for consumers: Don't use this site is my tipAsk Don about JustAnswer
A total scam of your $$$. Do NOT use this. Stay Away. Waste of time and $$$. Paid $5 to wait and wait and wait some more for a response. And I was charged $5 for waiting. My time, my expense. Live and learn.
Tip for consumers: Whatever you do, skip thisAsk Lawrence about JustAnswer
I had a vexing problem with my Subaru. There was a lot of conflicting advice on the various boards on the internet, So, I submitted a list of symptoms to JA and within 30 minutes I had a response and a recommended solution to the problem. The solution worked, saving me a trip to the mechanic and I am sure at least a $75.00 diagnosis and some unnecessary repairs (like a throttle body cleaning for $100 or an injector service for $150.00 all suggested on the net). For a $20 appointment charge and a $10.00 tip I think I was well served.
Even one star is generous...... it is absurd..... Paid £ 21 and got nowhere.... When I tried to log on to my account ( which you have to set up prior posting question and paying) and it denied access ...... Bottom line is ...... Please stay away from this crap service..... absolute 100% $#*!!!!!
I contacted the doctor site since I was wondering if I needed to see my doc and they promised a response within 12 minutes - the doctor was IN. I gave an excellent description of symptoms, indicated I was diabetic and my age. Like someone else who reviewed them, I got a generic response but they did respond about 9 hours later with tendonitis. I went to the ER before I received their response and I had a life-threatening condition since it was cellulitis and something called SIDS due to MRSA. I was hospitalized for 10 days on 24/7 IV antibiotics. It had gotten into my bloodstream. These guys are not just crooks. They are dangerous.
The #1 complaint is their "accidentally" selling everyone a subscription or blaming the customer for being unable to decipher the doublespeak that bar associations have concluded is gibberish and incongruent, contradictory and not something they recommend a lawyer being involved with as advice is clearly not given although they post ads as if it is advice!
Nothing has ever done to alter the website so to not sell everyone a subscription
and by cooperating with the BBB once that has been initiated by the customer then JustAnswer will refund up to 3 months, however typically I saw 18 months average before somebody noticed a $60 billing every month!
It is a tremendous windfall of cash for doing nothing and 99% have no idea they bought a subscription! To troubleshoot say a car or furnace, you enter a texting ping pong game but the game is at turtle speed and no live video or phones just texting via remite with a 10 minute delay if lucky between interactions, many times much longer. The established experts are sub par for the most part as they have learned to make fake accounts and use a debit card and ask a high value question to bait a new expert who is a bit too smart for their tastes as he is "stealing" their money they say and think! JustAnswer.com says to new experts, if unaccepted questions are listed and you have something meaningful to add that will help the customer and get the acceptance please feel free!
However when you do and if you are smart, the smarter you are the worse off you are as they will conspire to ,ake accounts and act obtuse and rate you badly which ruins the percentage rating and they pad their own via the same method however they get a subscription which is allegedly unlimited, however this makes no sense fiscally as the numbers do not make sense, anyways they ask themselves how old a furnace is 400 times a year with several fake accounts on subscription at $60 a month! So they amass 19,000 satisfied customers with a high 90% rating which on a website that s policy is if you are not happy you do not pay the expert, easily 30% never plan on paying any body ever!
Only thing is JustAnswer,com, aka Pearl.com already has it, they just do not give 1/2 to us experts! Same thing with the subscriptions sold, none of that windfall money coming in like clockwork for doing zero is split no reported as no experts get any 1099's etc, and the images of the top 4 experts are fake stock photo pics or a name with no last name! or a dogs face!
I subscribed after the first positive experience. Been a member now 3 months. Used them 3 times. Twice I am satisfied I got good legal advice. Once they were not able to help me on an international corporate structuring question. Only complaint I have is that they did not come back and say sorry cant help you. They just kept saying "looking for an answer". So I give it 4 stars not 5.
we used this company 1 time and got not a great answer to a question, we provided credit card information and were to have a 1 time bill. The bill has reoccurred monthly for 1 year even though we have never visited the site again. Do not provide them your information. They do not do 1 time charges!!!
wow I don't understand all these horrible reviews ?Ive had s everal experiences on that site, always with cat vets, and have always been extremely satisfied (though some vets are better than others, I chose mine carefully beforehand based on previous answers to other posters and avoid anyone who gave "generic" type answers or simply sent links to informational websites).I took a subscription for 2 months and there was absolutely no problem when I contacted customer service to cancel.As a matter of fact I had several contacts with their customer service reps via email(because my husband and I had both signed on to ask the same question so ended up with 2 accts and 2 subscriptions...Customer service fixed it all immediately and we were not double charged.I have always found them helpful and pleasant?I really don't understand all these negative reviews and problems people have had,i guess they were just unlucky or maybe other services are not as good as the VET question section ?I have kept in contact with two of the expert vets and still ask them for help for "off hour "problems or while waiting to get to see my vet.My own family vet has always confirmed the treatment options suggested by the just answer vets so to me that gives them a certain credibility.
Posted a question and paid the required £33 up front payment. No answer other than an auto reply saying my problem would be looked into by Mr X the expert appointed to my case AND if i didnt Ike the expert i could choose another one.
No response for weeks. Wrote back using their auto response email and got another expert appointed and another demand for £40!! It says clearly you only pay IF you are satisfied, which i was not! Demands for a refund go unanswered. THIS is a SCAM be warned.
I have only used justanswer once. I had a problem with my dishwasher. It was not heating the water. I had replaced the heating element which was a huge pain and it did not change the behavior. I came across justanswer and thought it was a scam but tried it anyway. The next step was a plumber and $$$.
I described the model, the problem and what I had done to try and fix it. I was fully expecting a answer telling me to replace the heating element again. Instead, I was told that on this model there was a common problem with a burned power relay on the control board.
I took out the control board and there was a big black spot under one relay. I tested the relay, put it back in and repaired the connection on the PCB. I put the control board back and now it works!
The answer was spot on and I did not have to hire a plumber. I gave the tech a stellar review and gladly paid the $38 which I thought was really high at the time but the plumber would have been 10x that + $200 for the new part.
I would use the service again but I do not see any reason to subscribe.
1 Questions & Answers
You are aware that this is NOT "JustAnswer.com", right??? This is SiteJabber, a website discovery and review website.
Hopefully someone will try to give a basic answer to your question, as if answered it would be from another user of SiteJabber!
A basic answer: "you gave someone a diamond ring with instructions as to its disposale"