The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Randy was very knowledgeable and extremely helpful in resolving the issue with my Hayward Aqua Plus chlorinator settings. He has been saved in my favorites and I will definitely be using him again. I highly recommend him to others.
I'm dealing with an involuntary eviction from a nursing care situation and was losing sleep worried they were going to put my dementia impaired, non ambulatory ex in-law out on the street somewhere. Attorney explained that they cannot do that. Huge relief.
Technical help solved the problem
Recommend reading the fine print. I was looking for help and rushed. Got sucked into a membership. Thankfully could cancel right away but still paid for one month
Not angry. Just annoyed I didn't pay attention.
My lab "puppy" (already 67 lbs) got into some grapes and ate at least half of a large bunch before I found him. At 9:00 pm. No vet to call, but I googled for an online vet and Justanswer came up. Within the hour i had given him hydrogen peroxide and he expelled everything in his stomach. I paid $5 for the call. This was literally a lifesaver for our puppy. It saved us $$, stress and gave me peace of mind that I received professional guidance. The vet was calm and polite, and was available after the initial call. Cannot thank them enough!
This was a really good experience. Daniel was courteous, professional, and didn't mind repeating himself when things were uncleared to me. Awesome Service recommended very highly for anyone to get answers to their automotive questions.
I thought I was going to get the run around because that's all I've been getting from various firms. To have someone knowledgeable & patient was such a breath of fresh air. Mr. MartinS is someone I wish I would have in my corner. Thank you so much for ur assistance!
We had an issue with our ac unit. We needed a new thermostat. Our old thermostat had a lot more wires to deal with that were not listed on the instructions. Called Honeywell, they were a little help, but still unsure of a couple of wire. Was told to call Carrier. Not on a Sunday! And it's 98 degrees outside! JustAnswer connected me with a wonderful technician that listened and explained what and where all the wires go. Had it up and running in minutes. A service call would have cost $100. Big thanks to Andre and JustAnswer. Liz C.
Awesome service. Especially for a novice mechanic as myself with some experience, brian helped me things or options that I did not first look at to help me with my vehicles. Very patient and quick with answers. A great help
A company tried to sue me for payment of window replacements that they measured incorrectly but installed anyway. We reached a settlement but they haven't processed my payment and now we're going to court. Brandon gave me very clear advice on how I should prepare for court and told me everything I should bring. His advice is gold. I'm so thankful for just ask.com I highly recommend using their service.
All my concerns were dealt with in a very easy to inform way. However it took quite awhile to get my answer from the vet. That being said, for non life threatening conditions this is an excellent option especially when vets are so backed up and exotic vets are very hard to find.
Every now and again, i have an interaction with someone and it reminds the cynic in me that there still are people who take pride in their work and genuinely want to help you. Charles did that for me today. His knowledge, (obviously gained from experience), helped me solve multiple problems with the service doors in our shop. They were poorly installed, and this i knew, what i didn't know was how to fix them. His bank of knowledge is extremely vast and he kept responding to me, even when i wasnt asking anything. And that meant, he was really trying to solve my problems and thinking about it. So thanks charles. Seriously.
I had a problem reassembling my suspension and lining up the ball joint, strut, and steering knuckle. Harold helped me diagnose it and at least now I know what's wrong. He gave me a good recommendation that I'll be working on today. I would call him again if I needed more help.
I had a purchase of over $80 that didn't work and was beyond the return date. I feel so blessed and so relieved that they have allowed me to return it. One reason why this is such a good company to deal with. Thank you so much.
Steven the mechanic was clearly a very knowledgeable source of information. He was able to direct me to where my diagnosis needed to start. Then he was able to provide me with instructions on how to proceed. Now, we are able to get somewhere so he can then expand on what needs to be done next. This has been the best experience when trying to get automotive concerns answered. Well worth joining and letting an expert guide me.
Shaw was amazing! Knowledgeable, patient, helpful, friendly, impressive. Shawn helped me breathe life into a very old boat. I'm gonna do it yourselfer, but I need help from experts. Sean is the expert I needed when I needed them!
I was very confused regarding my brothers legal rights, needed a lawyer who is knowledgeable about immigration laws in a foreign country Blake answered all my questions he was very professional and understanding Thank you
The process was extremely user friendly and the rapid responses were an absolute relief. CJ was nothing short of incredible. Inquisitive, attentive, and great at explaining and clarifying the information. I never thought a stressful call like this would lead to me not just smiling but feeling better about humanity!
Yellow flashing signal lights would not stop flashing. Why yellow? All my mechanics out of town and didn't want to bother them on Sunday. Who knew pushing the red hazard light, the emergency light, works for yellow lights too. WHAT.?
Initially, I only gave 4 stars because it took a couple of hours until someone was assigned and got back to us (on a Saturdaynight). He worked with us back and forth from about 8:30 to almost 10 pm, but the problem was only partially solved. We had resigned ourselves to calling the manufacturer on Monday. We were pleasantly surprised when he was back in touch Sunday afternoon and guided us through clearing the alarm and getting everything back to normal.
I went to ask about dog an assistant asked me questions then in that, chat is says to, talk to an expert pay 2.00 that is fully refundable when go to put in card information it doesnt give u a total and charges u a membership fee that is written so small... no total at end... was charged 44.00 and customer sevice is ignorant and disrespect... scam stay away
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello Ann Marie,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645