What set this company apart from the rest is their positive customer service approach to everything that they do. (in 19 reviews)
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so dissatisfied with JTV have watched for years ordered gifts that after 2 weeks had never even shipped, they were readily excited to hold funds and cancel both orders with no concern for their customer base at all as a matter of fact "customer satisfaction team" complete joke! JTV bigger than consumers!
I have only been watching jv for a short time. They claim many of the stones that are sold are rare. So I go to amazon and ebay and find the gems sometimes in great numbers and in real sliver and gold for less. So check out other sites before you buy from jv !
Stay away from this jtv jewelry bull!! Products are so inferior its a shame they are in business. Rhodium over whatever wears off, so does the gold. My jeweler warned me, but I didn't listen I was sucked in. Most of the rings if not all have been thrown in the basket. Thousands of dollars in the waste basket. The diamonds are dust that hit the floor when quality diamonds are shaped. Gemstones are cloudy. None of these host know anything about jewelry they try to come off as experts. If you haven't seen Misty & Nikki your really missing something. Gilfriend Friday is a joke. They dress so ridiculous for professionals. You could turn them both upside down and use their hair as mops. They are the only two .I ever saw that have orgasms when presenting this junk.
Tip for consumers: Don't throw your money away. Go to a real jeweler.Ask cheryl about JTV Jewelry Television
After buying a wide band covered in little fake diamonds just to wear now and again for fun I sadly had to put it away,,,the little stones were glued in and were falling out I do how ever take it out now and again to show any gal that asks me about jtv jewelry,,,they take a look at the missing stones and dont order from them ,,, I say it's a buyer beware sight
I have ordered several pieces of jewelry over a couple of months. Have returned some due to clasps breaking. I really do not feel that return shipping should be charged.
. just received my first Bella Luce, earrings and necklace. Very inferior. Back on earrings stopped holding the first day. Not ordering anymore.
All my rings are great!!! I look as though I have thousands of dollars on my fingers. People comment on my jewelry all the time. It is my little secret to where I purchase my jewelry from. It is my gift once a month from my husband! I have never had any problems with any ring I have purchased. I wear it every day. I take a polish cloth once a week and do a little clean up and they look as good as the day I purchased them. I am so happy for the experience I have had. I can't believe the fast delivery. I order on Mondays and receive it by Friday. I am able to track my delivery by day until it arrives.
item's I purchased from 2013 to 2015 are now turning a different metal. Diamonds are so cloudy it renders them worhtless. Staff basically called me a liar when I complained yet the proof is there since I just returned it and you only need to look at it! I paid good money and have every intention of getting my money BACK based on fraud and misrepresentation!!
jtv offers way too many pieces that are only available in gold over and rhodium over silver or God forbid over bronze. fine gemstones deserve 14k or 18k solid gold only. i do not consider 10k to be real gold since it is mostly alloy. gold and rhodium plating will eventually wear off especially in rings.
I was quite a customer of JTV until I began to receive inferior merchandise. Not only was the merchandise inferior, I felt dupped as they presented something quite different on the television. Their merchandise is lighted, enhanced and I believe a better sample than what is received by consumer.
Another issue with JTV is the way that they just chop hosts. One day they are there and the next they're gone. I have sent an email to JTV to express my disgust over their practices. Is it still legal in this day and age for a company just to eliminate someone's job at a moment's notice?? I hope the hosts who have been treated this way will take class action against them.
Was a good customer to JTV. Boy was I sucked in well, and being ill it seemed so important that I left a "legacy" as the host says for my children, and future grandchildren. Well two of my legacy pieces were not as stated. I received two letters in one week from JTV, first was a letter saying the Praisiolite ring I order was found to be an artificial stone...WHAT, the second was to tell me a Mystic Topaz ring I ordered was more than 5 carats less than what it was sold for. I thought these were experts, no one noticed?? They gave 3 days to return the items from receipt of letter, the most shocking is the end the letter with "we hope you are enjoying your jewelry"! I'm not sure what to do? So sad, feeling stupid and ashamed for believing they really cared, and am sick over the money. Watching now I realize they talk about their pre show meetings, then why are the always so surprised by the price of the item as if it was a gift from Heaven that just dropped into their studio. One more thing please don't buy their diamonds, you do get what you pay for! This has been a sad situation that has only become worse thanks to JTV!
Jtv sucks! Got a bracelet for my wife and it fell off while she was wearing it. The clasp is made of an inferior material and my jeweler said that it is to soft to stay closed. When I called they offered me a crappy $8 discount, it costs me $20 to have it fixed!
I've ordered many parcels from JTV, but this LAST one, the "SPICE MIX", was actually RIDICULOUS. So much for their advertising. What I received were such MINISCULE pieces one would NEED A LOUPE in order to see them. I was going to type 'CHIPS', but some truly WERE CHIPS, and some of the stones WERE CHIPPED. This was absolutely RIDICULOUS, and very very happy to have had the 30 day money back option, because this went DIRECTLY BACK. I AM HESITANT TO ATTEMPT ANOTHER PARCEL ORDER FROM JTV!
My Husband bought me my first pink diamond stimulant. 18K rosegold over silver ring! Bella Luce! I just Love it so much I had him buy me another, just in case I lost it. But this ring has never left my finger.I wear it as a wedding band! I'm a proud lover of pink and if you are too you Must buy it! BLL413. IT'S ON CLEARANCE SO HURRY! Did I say it is perfect! It is! Thank you JTV
when I called over 7 times order placed 4/4. I finally 2 weeks later got form to fill out and still nothing! They said no refund guaranteed. They take your money, quality sucks, c/s is aweful. Will never order again from here! I wanty refund now not in a month!
It has been awhile since I have made a purchase from jtv....The "last straw" for me was the $99 Zircon wide band ring. The ring all the hosts go on and on about...frequent viewers you know the one Robert bought three of...Well, the ring I received was just embarrassing. TOTALLY CLOUDY!!!! I was so disgusted; I decided to just keep the ring as a reminder of how I felt the day I opened the package. I finally realized what those liars were all about. After years of defending the network, I can no longer say anything positive. I would make excuses to my friends and family and defend why the network seemed so unprofessional. I seriously don't see how the hosts sleep at night. I could not live with myself knowing I had to continuously lie to people for the sake of a paycheck. I have bought what I thought was a sterling silver amethyst ring, only to find out 2 months later my ring was not silver. The silver wore off around the band. I never called to complain because I gave them the benefit of the dought and just told myself it was probably a vender selling them junk and they were unaware....I have purchased rings where the stones fell out after 2 months...again I made excuses and decided it was me being hard on jewelry...I have sent a ring to their jewelry repair department for repair, only not to ever hear about the status of the ring...ultimately my ring was not able to be located...only after I reached out to Heidi on fb did I get attention and my ring was returned to me repaired. I no longer trust this network and refuse to watch jtv and listen to their lies. Finally to all the hosts.....stop using scare tactics to make a sale...YOU AND YOUR NETWORK should be the only ones full of fear, where as you make a business out of selling stones. Stop using ...and some change at the end of a price..ie...$39.99. 99 being referred to as some change....round up KRISTEN...that is more trustworthy, stop with the sleazy sales stuff!! NIKKI, stop with the peck round the neck crap...you are not on a farm...you are a host on tv...act and speak like it. Misty, shame on you..." you base your reputation on it" Do you honestly think people will not remember what you say..and stop with the.." I have been here half my life crap"....that makes you look worse because you have been Swindling for 20 years...how do you sleep at night lady? I am assuming all that whispering is to see what will sell next..if it was honest and no big deal, you could just say it and not whisper. To potential jtv customers who may becreading this site before making a purchase. My advice. ...turn the channel, don't fee sorry for the southern little jewelry network trying to make it....THE QUALITY IS JUST NOT THERE!!!#
These people are sales people so they are out to sale but One of the host stated that the diamonds in the three thousand dollar ring are the same in the cheaper rings and they never give the grading of the diamond. So buyer beware. I pick and choose what I want to keep and send back what I don't like Never a problem with refunds or customer service
I've been shopping on Jtv for about 4 years. My opinion is of course based ONLY on my own personal experiences with the company. I have purchased rings, necklaces, bracelets and loose gemstones and I've been VERY happy with everything I've received from them. My husband bought me a chrome diopside ring from them for our anniversary last September and it was spectacular!!! The thing is, you get what you pay for. If you are expecting top quality, high grade, clean diamonds in jewelry for $50 then you are bound to be disappointed. I will admit I have never tried to call to order items, just purchased from the website. I watch the channel occasionally but don't rely on it for my information or purchases. I have "chatted" with customer service through the website a few times and always had good experiences with them. I recommend them to everyone.
I have no complaints I Have only purchased vanna k bella luce jewelry and I love it have gotten so many compliments on rings I bought I love her collection I have never had a problem with customer service I've been a customer for about 5 years
I ordered a so-called gold ring with diamonds and less than a month the ring started turning. The "gold" was literally coming off. I only wore the ring to work,of the which I have a desk job typing all day. I did not wear the ring when I was home, it went in my jewelry box. Needless to say the ring was NOT gold. I sent it back on the 3rd of April and when I track the ring it only one state away from where I live and today is the 13th. So it's bad enough the ring was not gold, now the ring has sat in one location for 2 days without moving at all and JTV can't tell me anything. I paid a nice amount of money for this cheap ring and I just want my money back. When I got the package it didn't take this long...why is it taking so long to get back to JTV. And the so-called tracking number does not work so I can get more information on the ring. I WILL NEVER ORDER FROM THEM AGAIN!
I placed an order 3 days ago. Received the email confirmation, order number, sent payment, etc. 3 days later I am checking the status of the order, and it showed cancelled (as well as refunded). No explanation. I called customer service and they told me the ring I had ordered was "damaged" so they had to pull it from stock and they did not have any more. Poor communication, and extremely lame excuse as to why I am not receiving the ring when at the time of ordering, the ring was not even being featured live. I have been waiting for this ring to be offered on flex pay and after checking the availability, I was finally able to order it. How disappointing!!! I once ordered a ring that had to be ordered 3 times because it was "defective" and no one had even looked at them before they were sent. Again, disappointing. I have invested a lot of money in finer jewelry with JTV...will not recommend JTV to anyone.
JTV has the worst customer service department ever! They put you on hold for more than 15 minutes at a time, when you email them you're lucky to get a reply in 3 or 4 days! I recently purchased a men's ring that I had to return because it was too big, they do not do exchanges, you have to recorder the correct size. It has been over a week since they received my return and still have not issued a credit. They will be deducting $2.99 for shipping and another whopping $6.88 to pay for the return shipment, so as it stands I will be out $10 from these clowns for receiving absolutely nothing! I suggest shoppes try the LC channel, better service, prices and merchandise.
Tip for consumers: Don't shop with these clowns, the service is the worst!Ask Michael about JTV Jewelry Television
JTV has really improved, since I wrote a very bad review. I do believe, they have listened to their Customer's complaint's. : ) I'm glad, and shopping again.... I also love Girlfriend Friday's. double A ++
Tip for consumers: Try JTV again, I think you will be happy. : )Ask Janice about JTV Jewelry Television
Jtv.closed the auction site. Recently I have some bad experience with them.i won several items they never shipped to me but they withdrew the money .i had to write to the customer service everyday for over a month until I get a response and to wait another weeks to have my money refunded.also,I was the highest bid several times and they just ignored the fact.
Now their jtv.final sale site that replaces the auction one is simply a rippoff.you find junk for prices 6times higher than you may purchase in a store. They put up on sale all the Mounika fiend junk and other brand names, that are custom jewlery for ridiculous prices,basically they raised the prices for their unsalable junk under the fake name of final sale.customers be aware.
Their customer service department is terrible. After waiting on the phone for at least 15 minutes to get through to a customer service rep, the woman I spoke with was short and blamed me for placing the wrong order. Seemed like she was bothered that I called. You get quick and courteous service when you place an order but if you ever have an issue, it's a different story.
I WILL NEVER EVER PLACE AN ORDER WITH THEM!!!
I order a item it got canceled 3 times and said my debit card wasn't mine
took 4 hours too keep my order! and took 3 weeks to get it when I ordered it a month before that. the service is awful! This lady was no help and very rude!!!
thanks for all awful service!
my grandmother is a loyal customer and will never buy anything off the site
I received my ring on Christmas Eve, and I love it.! beautiful give to me.
Just received my Zultanite. What a disappointment! I've seen more color from a teabag that's been used over and over.
Just closed my account. Now I get to pay for the disappointing return-mail fee!!! So much fun!
My customer number was #4031896. I've been a buying customer for six years. No more.
They don't even have the decency to call and apologize for their mistakes
I've been a customer of JTV for about 2 years now and I couldn't be happier, and I'm a jeweler. I've made many, many purchases from JTV summing in the thousand and for the most part, I'm very happy with the value of what I've spent and know that I have paid far less then I would have elsewhere. I will admit that from time to time, I receive a piece that I feel does not measure up and I simply send it back for a refund or exchange...no questions asked, no hassles. What set this company apart from the rest is their positive customer service approach to everything that they do. They care about their customers and it shows. In my opinion, there is NO other company in any industry out there that is as good with customer service oriented as JTV. They understand that without their customers, they would not exist. They also take the time to educate their customers on gemstone treatments, origin, history and what not. What other jewelry company does that. Plain and simple, one of the best...if not THE BEST out there. Thanks,
Tip for consumers: If you see something you think you might like, give them a try. If it's not what you expected when you get it, simply return it. I'm confident that JTV will take care of you as a customer, even if you are returning an item. Oh, and for the record, I am not affiliated in any way with JTV, I'm just a long term happy customer that know good value and more importantly to me, stellar customer service.Ask Tom about JTV Jewelry Television
Years ago, there was a small amount of jewelry that was acceptable. I just reached my limit while watching the ridiculous Titanic jewelry show. They have a ridiculous woman dressed as a Titanic employee, speaking in a ridiculous fake voice. This "jewelry" is dime store quality. It is all base metal, and cheap looking. It might be ok of the prices were in line with dime store jewelry, but they cost the same as if they were sterling silver. How embarrassing for both this channel as well as customers might be duped into buying this junk. Shame on JTV for hawking this crap.
JTV, IS PEDDLING THAT CHROME DIOPSIDE , MORE AND MORE , JTV IS OVERLOADED WITH DIOPSIDE ,, THIS STONE WILL NOT SELL ,, THERE IS A REASON FOR IT , BUT MOST COSTUMERS DID NOT KNOW THE REAL REASON , JTV .S CORRUPT HOSTS AND JTV,, HAVE BEEN HIDING THE TRUES ABOUT CHROME DIOPSIDE ,,, CHROME DIOPSIDE , IS THE CHEAPEST STONE ON THE MARKET ,, A VERY UNDESIRABLE STONE,, EDIOPSIDE IS THE SOFTEST STONE ON THE MARKER 5/5 IT WILL SCRATCH VERY EASY AND BRAKE VERY EAST , THIS STONE SHOULD NEVER BE SET IN RINGS OR BRACELETS , IT MUCH TO SOFT , THE COLOR IS AN UNNATURAL GREEN ,, ALSO LARGER STONES ARE THERE ,,,, BUT,, THE ATE ALMOST BLACK , WHAT JTV HAS BEEN GIDING FROM THE COSTUMER , THE MARKET IS FLOODED WITH CHROME DIOPSIDE , JTV IS OVERLOADED WITH DIOPSIDE , AND THOSER SWINDLING HOSTS WILL NEVER TELL THE TRUES ABOUT THIS CHEAP STONE , CHINA , TIWAN,, INDIA,, SET THAT STONE IN RINGS AND BRACELETS , WHAT NEVER SHOULD BE DONE , AND TIWAN,,,CHINA,,,INDIA,, KNOW THAT , BUT THE HAVE TO GET RID OF THAT DIOPSIDE ONE WAY OR HE OTHER , ITS NOT THE WEATHER . WHAT STOPS THEM FROM MINING , ONLY 3 MONTH , THE ARE MINING LESS , REASON, OVERLOADED ,, AND NOONE WANTS THIS STONE , ALL THIS JTV , AND THOSE CROOKS HOSTS HAVE BEEN HIDING THE TRUES ABOUT THAT UNDESIRABLE CHROME DIOPSIDE , STAY AWAY FROM THAT STONE , YOU WILL BE THROWING YOUR MONEY AWAY ON SOMETHING THAT IS NOT WORTH IT ,, SWINDLERS AND LIARS , LIKE HEIDI WILLIAMS, SGARON SCOTT , .. AND THE REST , EVERYONE OF THEM THEIR NAMES NOW ARE KNOWN NATION WIDE , TO SWINDLE LIE ,,,MISLEAD,,,MISREPRESENT,,SCAM AMD TIP OF THE COSTUMER , SCOTT PARKER,,, TOMMY BROWN,,, TOBERT THOMAS MAT WEGZYN,, CASEY TAYLOR,, DAWN TESH , HAVE BEEN PEDDLING FAKE PLASTIC MAN MADE CONCOCTIONS FOR REAL GEM STONES , SULTANITE, FAKE BLUE STAR SAPPHIRE,, RUSSIAN ALEXANDRITE ,FAKE DIAMONDS ,CUT METAL HIGHLY POLISHED TO LOOK LIKE DIAMONDS , AND MANY MANY MORE , ALL JTV CARRIES 99"9% OF STONES ,, ARE TREATED ,,, MISTREATED,,, ENHANCED,,, PAINTED,,, BLOWN SMOKE IN TO , COLORED , LAB CREATED , CYNTHETIC,, PORES ARE FILLED IN WITH GLASS AND RESIN , THESE STONES ARE NOT NATURAL ANYMORE , MAN HANDLED , MAN TREATED , THE HAVE NOTHING TO DO WITH NATURE , WHEN THE ARE LAB CREATED , THE ARE UNREAL ,, THE HAVE NOTHING TO DO WITH NATURE , THE ARE MAN CREATED ,, . STAY AWAY FROM ANY KIND OF STONE JTV CARRIES , YOU CAN READ , THAT SPECIAL CARE IS NEEDED FOR THOSE LAB CREATED STONES , , THE COLORING WILL NOT LAST , IT WILL FADE OUT , YOU ARE WASTING YOUR MONEY ON TRASH , I WILL WRITE MORE ABOUT THOSE DIAMONDS JTV AND THOSE SWINDLING HOSTS ARE PEDDLING ,, READ ON ,
Junk jewelry. Purchased a ring and a prong broke off after 4 wearings. Customer service was not the least bit helpful. Since the ring broke after 30 days (40 days to be exact) they won't exchange or give me a refund. Worst customer service I've bee experienced.
Tip for consumers: Do not order from Jtv.com.Ask K about JTV Jewelry Television
I have had no trouble with JTV and am pleased with everything that I have gotten. I do wish that they would write the name of the stone and the carat on the box like they used too. I also noticed that they changed their packaging and it is a little hard to open. I liked the last packaging better. No complaints from me. I love the turn tables and am glad to see them back.
Overall, a poorly-produced show--bad camera angles (can't see the item well), bad lighting. The hosts look quite scrappy, gaudy and cheap, and badly in need of professional makeup and hair personnel, there's way too much EXTREMELY meaningless chatter and not enough presentation of product. 95% of the time when I've tried to tune in, the camera is focused on the host(s) speaking which goes on and on and on!!! Really? Aren't you on the air to sell something? Finally, I have to change the channel--not going to spend my time listening to nothing. I very rarely see even a partial presentation of an item because of this. Trying to tease us as buyers? If so, it's not working for me. Really can't compare to the professionalism of QVC, or even HSN. Very rarely are there good metals presented. Buyers would like some substantial metals instead of something over sterling (which--no matter what you say or how you describe the process--ALWAYS wears off!) JTV really should reexamine it's name--Jewelry Television--and make themselves into higher-quality programming with higher-quality hosts, better presentations, and better jewelry. Based on hundreds of very below-par reviews regarding the jewelry, customer service and shipping, but yet they haven't changed anything, we can only conclude that they simply don't care about customer satisfaction. Too many other places to buy quality gems/metalsl from companies/stores who stand behind their products and customers. Poor, poor example of a business.
You take a chance when ordering what you pay for:-) You pay more the quality is the best! I have gotten great items from JTV and not so great but because they have massive quantities and can't just throw the stuff away. I am a happy customer. I only buy loose stones though. Sorry if you've had a bad experience with them.
Tip for consumers: Loose stones save a lot of money but it's a crap shoot as any business who needs to sell to make money. They are very reasonable and the people are very nice. The sales reps and hosts! Another network yells if you insult them by giving them the lowest bid they ask for and you can feel the negativity thru the television! Harsh environment to work in I bet.Ask kate about JTV Jewelry Television
As a Top 50 Contributor, I've spent SEVERAL thousands with JTV. I'd say at least $3K-$4K has been on the auction site. My experience has been a 50-50 split. I've gotten some beautiful pieces at a fraction of their listed price, & I've gotten some ridiculous duds that cost me $13.98 to 2-way ship. I order such a high volume (& therefore MANY returns) that I started storing to-be returns in a box that could be shipped before the 30-day deadline. I can then only waste $15 to ship at the post office rather than Smart Labeling @ $7 a pop. Unfortunately, the $2K or so I've spent on air (could NOT keep) makes me ill.
A couple months ago, I decided I'd try to sell off some of my loose gems collection to take up for some of the money I've spent just to send crap back. Warning: Ignore the hosts & website prices! Even my most prized rare stones have proven to be dumb investments! For an example, I won a $148 opal for a mere $8 ($15 w/ship). I was certainly pleased with the quality! The most I was able to get for that $148 ("below retail" per JTV) opal was...drumroll...a whopping $6! Maybe a fluke? Nope. I took a bath on 5 opals before deciding I'm stuck with boxes of pretty but near-worthless treasures. What good is an appraisal value if you can't actually unload a gem for even close to that price?!
I've thought many times that I should just pack up the years of collecting to return & just eat the 10% restocking fee for missing the 30-day window. However, the idea of losing even more $ on items I no longer own keeps me crossing my fingers that mines will suddenly deplete & my kids will make a killing off mom's hobby some day.
To the person who asked where to find loose gemstones, I'd recommend eBay of all places. Of course it takes time, research, & a fee aggravating lessons, but I've gotten some fabulous tanzanites (3ct auction win for $38!) that put JTV's high-priced stones to shame in color! Keep in mind that eBay is NOT the place to SELL (see above), but be patient & place a lot of small bids. Eventually you'll win one due to the oversaturated market. I like to randomly pop in to see auctions (not Buy It Now) options that are ending soon & still low. I've beaten even some questionable bidding practices (another account jacking up the price) by bidding within the last 10 minutes on stones.
If I can get 2-9x7, 1-10x8, & a carved cab tanzy on eBay for LESS that JTV's listed price for 1-8x6 tanzy of a similar color (well, on the pic anyway) AND pay less shipping, benefit from buyer protection & timely refunds...well, lesson learned!
For the most part, JTV loose stones aren't any better quality than what you can find for a fraction of the price. Their service standards & s/h fees are silly. Their resale value is maddening. Quite while you're ahead....or at least before you loose any more. :)
Holds your money against prepaid cards repeatly and nevers sends your products, even when you have used the card several times with them. (25) Says they just take longer then other cards, but no other company has this problem and I am a online shopper. They could care less. They don't contact or explain why it takes longer, but if you call the card company, they say JTV is continuing to hold the money for the purchase. If you don't keep calling and following up they will just keep holding it. Terrible customer service. Never lets you speak to a supervisor. Just keeps saying I'm sorry. I kept with them this long because I like their products, but they continue to provide terrible service and what good is the jewelry, If I can't get it without a battle. Terminated my business with them today and they could care less.
I have been shopping with JTV for about 15 years now. I have made VERY FEW returns, usually due to the fact that the style didn't really look good on me (or someone else) in person. I have ALWAYS found the customer service reps to be friendly, courteous, and very helpful. With VERY FEW exceptions I have received my merchandise within two weeks, quite often sooner. My returns were handled in a timely manner. I definitely think the merchandise is well worth the money. And for the record- things can get broken in shipping no matter how well they are packed! And I once paid $17 to send a letter by 2 day mail. It was delivered 5 days later with the explanation that the post office "TRIES" to deliver in two days, but did not "GUARANTEE" delivery in two days. Maybe you are blaming the wrong party?? I am a VERY SATISFIED CUSTOMER and recommend jtv to all my family and friends!!
I have purchased merchandise online and via telephone from Jewelry Television going on three (3) years now. I have returned orders and had one order that was held in transit way past the date it should have been delivered. Not once I have had any problem with their policies concerning returns and such. Their customer service dept. have always been very helpful and polite. On one occasion I had a problem with my credit card concerning their stretch pay option; the customer service team understood my delay and had no problem waiting for me to receive my new credit card. As for the hosts that present the merchandise, it is like any other type business that call marketing products their profession. If you don't want what is presented, or need to return it, follow their protocol and there should not be a problem or simply do not order it or better yet, turn off the television until there are item that interest you.
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Please do not review if you are affiliated or have a conflict of interest with this website. I placed an order but had issues with my credit card so I called the bank & finally got it straightened out. I then was able to place my order and customer service told me that the money would be taken out before they shipped me the merchandise. My account was finally charged and I knew that the order was on its way I could not wait! Unfortunately the order never arrived, they in fact said that they had cancelled my order.. they would not give me a reason and they did not give me a call to let me know that this has been done. I was waiting all this time for something to come in
the mail that would never arrive. To beat it all they would not refund my money that they had taken from my bank account!!! Horrible Practices!
I have been buying from JTV for two years now. I believe they have improved their operation. I have had only one problem with a ring out of all of all of the items I have purchased. They have treated me very fairly with any problem I had. I like buying from them.
This review is on base of my experience with customer service, quality and shipment.
I entered this website to see people's experience with jtv and all I see is bad reviews, which now from my experience I have to disagree with some.
1. If you buy a piece of jewelry that cost more than 100$ why not buy a warranty?
Times are very hard and everybody should protect your investment.
2. If you had bought things from a website, you should already know that to exchange something is a process that usually takes from 4 to 6 weeks.
3. And the last thing, what do you expect from jewelry that is plated? If you want to buy a piece of jewelry that is not going to loose shine or change color then this site is not for you! Remember you get what you pay for!
I bought this beautiful ring which I waited too long for it to be available in my size, I'm a size 8 so that's what I ordered. When I purchased the ring I want it fast so I paid for Express delivery, they send you a tracking number where you can see when your item is going to arrive, I got it on time but for my luck the ring was too big and it was the right size, so I had to return it the same day. But other than that it was a beautiful ring and for 63$ it was a great deal for me.
Fast delivery, good quality, you have the option of a stretch pay with no extra charge!
What's with the paper box? Really? If you buying something for a gift make sure you buy a nice gift box because the presentation is really poor.
Don't like the return and exchange policy is really just refund because they won't give you the opportunity of getting something else and like I said before it takes 4 to 6 weeks till you get your money back!
My advice to you!
If you are going to spend 100$+ on a piece of jewelry, go to a jewelry store! Look at it, try it, feel it. Or go to a known website. I don't think this website is a scam, you just got what you paid for plus didn't collect the right information!
I bought a ring and set of earrings from JTV after running across them on late night tv. I did receive a return label but I don't know why. After reading the back it states that shipping plus a restocking fee will be deducted from my payment. The merchandise was awful. Both earrings claiming to be the highest grade of Bella Luce Dillenium cut diamonds that put out more sparkle than real diamonds look merely like a hunk of glass. No sparkle. Both had been used and obviously returned already. The packaging showed that they had been cut open with scissors. Very bad quality and lack of attempt to even make it look new... buyers beware.
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