22 Reviews for JTV Jewelry Television
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ok so i get thet it gets bad reviews. can someone please tell me a good site/company that gives you quality stones?
im just looking for loose gems thank you.
Their product quality is going downhill. I am in the top 500 review contributors, but recently when I have given bad reviews for bad products, they are not being shown on the website. Two products I submitted two reviews, none of which was displayed for others to see. One product had many broken pieces, another product came with a shattered container of jewelry cleaner. People need to be aware of the bad as well as the good.
Three years ago I bought a tanzanite heart pendant set in 10K yellow gold. I loved it so much, I never took it off, except to clean. The last time I took it off, the stones had turned whitish and there was no color on them. I since found out that tanzanite stones can be coated.......so go ahead and look it up as the Gem Institute warns about this! I will never, ever buy any product from this bunch of used car dealers again! So, people beware!!!! If you bought tanzanite from them.....have it checked!
I have been with Jtv for many years and the quality of gemstones have been going downhill:) I called customer service on several occasionsand all they told me was they would pass on my information in to the supervisor.I invested a lot of money in my gemstone and I just found out they were poor quality and a lot of them are damage.How do you do that to someone who is on chemo and very sick.I want to pass my gemstones on to my family it's worth very little :(((((((
I have ordered from JTV for six years. I have never been disappointed in any item, and have never had to return anything. I really like the streach payments also
I recently bought a ring for $567.00, I paid to have it appraised for 50 but that adds additional time and I wanted it RIGHT NOW!! I talked to a rep who was real helpful he cancelled my appraisal order, called me to confirm that he had cancelled it and it was overnighted to me. From the time I opened the box I couldn't stop looking at it it was GORGEOUS. I then took it to Zales and had the appraisal done and it was appraised at $ 2018.00. All I can say is I get many compliments on my ring and I am a jewelry lover , the diamonds are clear and not cloudy also
I love jewelry, and have bought items from jtv for over 10 years. At that time, most of their peices were 10k or 14k gold, but lately they are made of sterling silver layered with another metal. I bouhgt rings, pearls, pendants and a bracelet. All the items were very nice. I did return two items - a ring because I found the ring I thought I lost, and a bracelet that I did not like. My daughter wears the diamond earrings we gave her 10 years ago (set in 14k) every day, I wear the diamond band that is stunning everyday (set in 14k), and the matching diamond earrings all the time. Because of the economy, the site has been making the items more affordable by using silver. Since I prefer gold, I have not been buying as much. But, I did recently buy a "fun" yellow diamond ring for $99. which is set in silver. I think for the price, you can't beat it. I am giving it a 4 star rating because I would like to see more gold offered. I would rather pay more because silver is not as good an investment.
DON'T DO IT!!!! I purchased 4 items with expedited shipping (an extra $40) because I was leaving for vacation in 9 days, and needed the items in the 1 - 3 day window promised for the expedited shipping price. Only 2 of the items were received in the 1 - 3 day time frame. One arrived on the 8th day. The other (of course the most expensive) had not been received by the time I left, As I was going on vacation, there was no one to receive it. Several days prior to my departure, I called the company, in hopes they could redirect or hold the package, got an answering machine, left messages, but never a returned call. I emailed, and the only response I received was an email telling me that the 2 packages I had already received were shipped - a fact which I already knew. I want a refund of the $40 expedited shipping charges at the very least, and if the final package is not there when I get home, I also want a refund of that cost.
I bought an $800 moissanite ring with platineve metal. The shank broke, and I was told they might not be able to fix it. i was told I should have bought the two year warranty. Really? Don't buy from them.
Don't buy anything from this company. All these complaints should go to the BBB and really do them damage
Well... They lie. Never by white diamonds from that site, they won't even tell you what color and clarity they are, guess why, cause 98% of diamonds they have are garbage, they literally pay pennies for them and selling them to you for hundreds of dollars assuring you that's a hell of a deal ! Believe me I'm in the jewelry industry and know it all! BTW not only jtv does that there are ton of companies out there that will tell you anything to sell. If u can't afford nice diamond jewelry try natural african white zircon or moissanite, man they sparkle !!!
I ordered a blue diamond ring, it was beautiful.... on the TV!! When it came I went outside to open it, it took my breath away it was soooo UGLY. Looks like it came out of a gumball machine. I will NEVER wear it, but will keep it as a reminder to NEVER SHOP JTV AGAIN!!!
HORRIBLE!!! THEY DO NOT EVEN DESERVE A STAR PERIOD.... THEY MAKE YOU GIVE THEM AT LEAST ONE.... RUDE, REFUNDS AND MAIL TIME COMBINED OVER 60 DAYS!
stones are a gamble, beware if you get a bargain on auction, you might not get the stone, and if you do, the cost will be made up for in shipping.
If I could give them NO stars, I would. I ordered a ring over night for my wedding. It came a week later. After walking down the aisle with no ring. Once it did arrive, a stone fell out. I sent it back for repairs. They returned it with a cracked diamond, rhodium missing and prong damage. Then on a return I sent, they said they paid me back....but no money showed up in my account. Two people were helpful. Many others were not. They claimed to not know anything or what to do. I will NEVER, EVER order from them again.
I would not hesitate to recommend this company to anyone. They are fair and their products are as they say.
JTV HAS POOR QUALITY JEWELRY, YOUR BETTER OFF ON EBAY FROM A TRUSTED SELLER THAN THESE RIP-OFFS. NOT RECOMMENDED !!!! SMART LABELS ARE SCAMS AND YOU END UP LOSING YOUR SHIPPING MONEY AS WELL AS A DEDUCTION FROM THE COST OF THE SMART TABS. THESE PEOPLE PROMOTE FALSE ADVERTISEMENT !! I DONT NOT SHOP ON THIS WEBSITE ANYMORE AND I HOPE NEITHER OF U DO ALSO
To me, they are sleazebags. They have new Smart Labels, which you can use to return items. But beware. If you get something in the mail that is broken, damaged, or badly manufactured with obvious flaws, ... AND you use a Smart Label to return it, they WILL charge you!! This is especially true if you used a free shipping coupon when ordering the item. There are really no free returns with this company. Also, it may take 15 days or longer for an item to ship. Returns take up to two months to process, from the time you mail in the item to the time you finally get your money (partial money) back. JTV quality control is poor. They regularly send out damaged, chipped, and broken items.
I purchased eight items from jtv.com in the middle of June, 2010. I received these items by the end of June. I did not like them, so I decided to return them within the policies as set forth by jtv. A new option offered by jtv is to use a provided smart label which basically defers paying return shipping costs until the refund posts (they deduct $6.99 per label from your return).
Jtv has never been an especially fast or efficient company relating to the processing of return items, but they have gotten downright silly over the past several months. It was not unusual to need to call them (with the UPS tracking number in hand) seemingly to prove to them that the items are indeed on their return dock (which kicks off a rather long process until a refund is eventually issued).
The smart labels introduce a whole new layer of problems into the mix, as you no longer can prove to them that your return is actually on their dock (un checked in, of course). This gets into my current (and still unresolved) issue with jtv.
As of July 21, 2010 (today), depending on who at jtv I talk with, the return items:
Have not arrived.
Are showing in the system in an indeterminate state. (They're here but they're not really here).
Cannot be identified as our computers are down <!>
Status can be answered within 24 to 48 hours, after being put on a callback queue list.
Well, I suppose this covers all their bases. I get different stories from everyone in customer service and the 'experience' team. I am told different things by different people, and constantly get the feeling that all the jtv representative wants to do is to get me off the phone as quick as they can. Absolutely awful customer service.
And from here, even if miraculously, all the items are formally checked in today, the absolute earliest date the refunds would begin showing up is August 9th (given their 14 business day refund policy, except when I'm told it's their 21 business day refund policy).
Jtv has become a disastrous company to deal with. I will never order from them again.
I have made a couple of purchases from JTV and most are inferior. The customer service is horrible. One time it took 2 months for my item to arrive and just recently, after waiting 4 weeks, I contacted them and was told that it could take up to 6 weeks for an item that was paid with a credit card. I complained and a couple days later I received an email from jtv telling me that the shipment of my item had been further delayed and that it could take an additional 6 weeks! I feel they only did this because I had complained about slow shipping and there was no reason to delay shipping in the first place just because I had used a credit card, it was the same card that I have always used and actually is was a debit card and they had taken the money out of my account when I had originally ordered it. My theory is, is that they have probably let go of employees which would explain the extrememly slow shipping and then they use the excuse of having used a credit card. Everywhere else that I use that same card to order online, I receive my items in a timely manner and I feel that they are vindictive when a customer has a legitimate complaint with the shipping. I canceled my order and will never order from jtv again! P.S. when I ordered the item, it was in stock so there is really no excuse for their behavior. I guess they don't really care about their customers!
PLEASE DO NOT SHOP THIS SITE. They lie and will tell you anything to get your money. AVOID THEIR AUCTION SITE TOO it stinks, they cancel items that you have won just because they feel like it. The man who lost the diamond, I feel for you $900 down the drain, JTV does not care, that stinks. The reason they thought you did what they say you did is because they are crooks and do stuff like that. Try to file a complaint with the BBB, FTC or the Atty. General's Office...do something, don't let them get away with this.
I bought a diamond ring for my wife March 6th 2009. I gave it to her on our anniversary April 8th 2009. In 3 weeks the diamond fell out and was lost. I did not know what they could do for us but we sent it back for repairs. They returned the ring with a letter saying we took the ring to someone else who ruined it. Why would I do that? I paid 900.00 for this ring. If they at least fixed the ring and gave me a good deal on a replacement diamond. I would have accepted that. This is 900.00 down the drain. Do not buy from them. If you most, insure it right away and have it appraised. Do not trust these company.