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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I have been watching many different site of shopping networks but JTV some hosts are bad how the way they talk in front of millions people the way they represent themselves on live tv I noticed some hosts said shenanigan, what the heck & I don't care what you wear I thought that very unprofessional when you are talking on live tv you have to watch what you are saying & be respectful just watch some previous show this week
Be Careful when you purchase from JTV. The camera angles are deceptive. Often times I have returned items because they were much smaller stones than shown on TV. Also, be careful because JTV is really pushing BRASS over sterling silver, not a good choice. Finally, be advised that Tim Mathew's does not respond to your reviews. Though is the President, he is concerned with "His" bottom line. Also be aware, JTV wants to keep the look…lily white. Diversity does not exist now or in the foreseeable future.
To begin, I have been a customer with JTV for more than 25 years. Here of late, I have returned many items as have so many of their customers. The pre-owned pieces account for pages and pages of jewelry in all sizes. A friend of mine told me about "Wish." I was curious and visited the website. To my surprise, I found several pieces that looked exactly like the pieces on JTV for pennies on the dollar. I ordered two rings and they are rhodium over just like JTV. Now one might say but what about the JTV warranty, well paying significantly less for the same piece, if it goes bad I can afford to order it six times over before hitting the JTV price. JTV is no longer my go to. I have slowed purchasing new items, only pre-owned. I ordered BJN601 (Order number 187178205) in a size 5 but needed a 7. JTV could not size it. I took it to my local jeweler and not only had it sized but they warranty their work. I am sure that Tim Matthews will give a response just like in every other review. But here's a thought Tim, why not contact me yourself. JTV needs to plug into their customers. Tim, I would be so willing to have a real conversation about how to improve JTV but, I am quite sure that you are really not seeking to improve JTV because it doesn't personally affect you or your bottom line.
JTV has the merchandise, let's start there. I used to look forward to the Bella Shows, Charles Winston Bella and Moissanite Shows. Here of late, the shows have become stale. All of the female hosts are blonde hair and blue eyes. Even the new hires are blonde hair and blues eyes. The merchandise is looking like that I can order from Wish for pennies on the dollar. But I did find out that with Jewel Safe, which I strongly suggest for every piece, you can order the pre-owned pieces for less money, have them sized to your size, and even return them (if you don't size them), just as you would paying the high prices. Oh, and don't bother writing the CEO or his VPs, you will receive the standard response just as on this site. The shows are now just a joke. The Brilliant Cash given to "New" folk is great but, I have been a customer for more than 20 years and have their JTV Preferred Card and can't seem to periodically get Brillant Cash. I wish JTV would go back to the customer experience provided when customer service seemed to be important. Can we also get hosts that represent JTV Customer Base? Now I will await the standard cut and paste Tim Matthews response to this review.
Screen suddenly freezing after it was working. Support agents seem to be at the pub while providing support. Long gaps between answers, don't have answers or guidance that works. Useless... Don't bother purchasing.
Everytime I buy something expensive the next day I get a coupon and it's to late to use because I don't see it until after the fact This is not fair at all I'm gonna really cut my loses and not shop here anymore it keeps happening
Judy Milem
I have purchased several pieces of jewelry from JTV and have never been disappointed. From the quality of the jewelry pieces, the delivery process, I have zero complaints. Items always look great and represent exactly what is shown online. My online purchases are always quick, no issues. My pieces are always complimented by people at work and family. Based on my experience, I recommend purchasing from JTV.
What can I say, got my first Candlelight diamond and been hooked since. JTV is awesome! They have beautiful jewelry and the customer service is wonderful. My experience has been a great one. Thank you JTV 🥰
Hi Lilia,
We are thrilled that you are enjoying your experiences with JTV! Thank you for sharing your feedback with us! Should you need assistance in the future you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via Chat on JTV.com.
Best regards,
JTV Customer Care
Everything is falsely advertised. Nothing came as pictured. Sizes different. Customer service is worst ever. They shipped tanzanite bracelet in a plastic baggie with no protection at all. Comes smashed up. Have repeatedly sent emails to the president of jtv and he has never replied. Customer service is a joke.
They asked me to go buy a protection envelope with bubble wrap to send the package back so it didn't get damaged.
I had already told them it came damaged and I wasn't buying Nothing as it was their fault for not having a bubble wrap package when they sent it.
And everything I ordered was on sale the next day or so.
Also they billed me 25.00 plus tax extra money than it was advertised for. Had a 25.00 email saying it was 25.00 off. Used it but they charged me the 25.00 plus tax and wouldn't do anything about it.
DON'T BUY FROM JTV. THEY WILL CHEAT YOU.
David,
We apologize for your experiences with JTV. We take Customer Service very seriously and we would like the opportunity to discuss with you your concerns you have voiced. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
Best regards,
JTV Customer Care
Host's falsely and deceptively advertise.
Not 3mm is 2mm. Not 20" it's 191/2". Host's say it won't be any cheaper,NEXT DAY IT'S 20.00 LESS.ITS 40.00 LESS IN A WEEK AFTER BUYING. Host's repeatedly say a cross price is 99.00 then change it to 139.00 right on TV. NO REPLIES TO EMAIL'S EVER COME. Contests rigged and they don't answer if they are getting my daily entries or not. The attorney General office consumer protection agency needs to investigate their falsely advertising and changing prices on TV within 3 minutes of stating a lower price. Better off shopping at local stores as they have 90 day returns and if advertised lower within 30 days they refund the difference and if another store has it cheaper they refund the difference plus another 10% off. Paid 186.97 and within the next day it was on sale for 143.30. SO THEY CHEATED ME 42.87 COUNTING REWARDS MONEY. Family and friends have said they returned all their stuff because of the lieing by Host's. Others say they commented to jtv about this and the Host's shut them down and say they can't get it any cheaper anywhere else. THIS IS A LIE AS WELL AS THE SAME THINGS ARE CHEAPER AND MORE BEAUTIFUL IN THE STORES HERE. THEY OWE ME A REFUND OF THE SALE PRICE. THEY OWE ME 42.87. Stop lieing about sizes weights lengths and sending scratched up products. They show AAAA tanzanite and send almost clear stones a light lavender color NOTHING AS SHOWN ON TV. So not a happy customer.
This ring I was very skeptical on getting the picture. Definitely does not do it justice. I absolutely love this ring!
Love most of what I have gotten from JTV. Only a few things had a problem with. All in all satified.
Hello Susan, thank you for leaving this sparkling review! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience. Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
The ring I purchased was gorgeous. It was more beautiful than I expected. I am now looking for more moissinite to add to my meager jewelry box. Love it! Love it! Love it!
Hello Barbara, we want to thank you for leaving this sparkling review! We are so happy to hear how much you love your new Moissanite jewelry! Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance, you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
And what's not to love! The largest selection, reasonable prices, great sales, and absolutely great customer service! What's not to love folks? Below I will share a few photographs of which I am very proud and appreciative:
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family! We appreciate you taking the time to write us a review, and share these wonderful photos with us. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I have ordered many pieces of Jewelry and I am pleased with almost all of the pieces I have ordered, there were a few that were damaged in transit but overall my experience has been a positive one, I love the selection of jewelry and the value, my advice is to read All of the descriptions before you purchase.
Hello Tana, thank you for leaving this sparkling review! We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
Got ring but one of the jewels on the rings side fell off. Will return because I was so disappointed
Hello Linda, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I just got a response to my numerous emails my shipment wasn't received.
If they left off West after my stree address, it won't get delivered.
However, I believe I also gave my P.O. Box number. It should've been delivered by now. I was expecting it on March 4th.
Customer Service said they've not received it back when they'd said there was an issue with my address.
So, please do an investigatation the shipping company you're using. If I didn't get my order, and your company hasn't received it back, there's a problem.
I checked my Post Office and they've never received it.
Thank you,
Martha
Hello Martha, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
I love shopping with Jtv they are really a good company to purchase from and customer service is really nice and friendly to talk with when making a purchase or paying a bill,they are my favorite place to shop
Hello Teresa, thank you for leaving this sparkling review! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
If one is a discerning shopper, great jewelry finds can be found at JTV. I love their Tahitian pearls and Golden South Sea pearls. I have been able to add so many pieces to my jewelry collection with the Stretch Pay option. I love JTV!
Hello Joy! Thank you so much for reaching out to us. We are so glad to hear you love your Tahitian and Golden South Sea Pearls from JTV! We are always eager and happy to bring values such as this to you! We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I was charged stretch pay but it showed on my account paid in full it showed it hadn't been shipped yet but I was told it had.I asked to speak to a supervisor they had me on hold then hung up on me. Never sent a confirmation number.I called back and they still wouldn't let me speak to a supervisor and they signed me off my account. They were very rude I have a witness to the amount been charged on the account it NO Supervisor No Confirmation number.Patricia Grey This isn't the only problem I had they sold me a necklace that was supposed to be gold but a magnet stuck to it the bad thing about it is. I had bought two of the sets. I delayed making payments.Because of non gold necklaces. So I believe they changed it to pay in full. I am so disappointed in them I have bought over 20 something Items from them Gold and silver mostly gold and all I got from them is maybe 20 dollars off and that's just the tax so they didn't do much. Done Patricia Grey
Hello Patricia, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to assist you further. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
When you show a beautiful Bella ring and say "even a man can wear this" it turns your customers off! Don't go woke!
Hello Martha, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I love their jewerly so much that if I had to chose a trip or jewerly,I would chose jewrrly.The more years that go by the better the jewerly gets!
Hello Penny, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
JTV, in my opinion, is a clearing house for subpar gems. Everything I've purchased is slightly imperfect. On air, everything sparkles. The television platform is staged with bright lights. The sales associates create an urgency for buying before items sell out.
Prices could go up or down by $50 to $100 in the same day, which is infuriating. There's nothing like buying a ring one morning, and finding it discounted by $65.00 in the evening.
I have purchased an embarrassing quantity of jewelry from this venue over the years. Everything from silver to 14K. However, the "divorce is coming," as any resemblance of quality, is completely lacking: flawed stones, stones advertised as colored, yet are completely colorless; rough edges on prongs, poorly set or crooked stones, stones like moonstone advertised as reflective or colorful … but really looking like grey chunks of nothing in fancy settings. I feel JTV markets to an uninformed or new viewer, thus, taking advantage of them. Those of us who know better based on repeated experiences, need to make others (new shoppers), aware that what is advertised may not look anything close to what you receive. I've been and still am returning, a few recent purchases. The quality is poor. My suggestion to leadership teams is offering a ring for example, tanzanite; but offer the customer choices and price ranges to choose from by offering a good, better, best gem stone. Offer a setting with gold over silver, or in 10K or 14K. Also, why not have an actual "clearinghouse" for pieces that are returned. Give shoppers an opportunity to purchase "final sale, no exchanges or returns" items at a deep discount. I think if customers had a say in what they chose to purchase, knowing upfront they are buying something slightly imperfect, there would be a lot less frustrated or angry consumers. Overall, I'm disappointed in this shopping venue and have lost confidence in them.
Hello Ann, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darlene,
Thank you for taking the time out of your day to provide such wonderful feedback about your shopping experience. We appreciate you for sharing your experiences with us! If you need further assistance, you are always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via Chat on JTV.com!
Best regards,
JTV Customer Care