What set this company apart from the rest is their positive customer service approach to everything that they do. (in 19 reviews)
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Ordered a diamond ring from their site, and one of the stones were smaller and set down from the prongs. I can test for diamonds at my job, and that stone turned out not to be real. They sell fake stones for diamonds. Be a wear!
The only two items I ordered were the Bella Luca stackable ring sets. One was
the tri-color gold. Very pretty, but rough surface. Would have kept it but the
white band had what appeared to be a pink stone stuck in among all
the white stones. The other set was the stackable black spinel, garnet and
clear stone set. One of the garnet's was missing. I sent them back at my
choice of shipping which was cheaper than what they offered. I was
immediately refunded the original cost. I do realize that we get what we
pay for, but I was surprised at their lack of quality control. I don't know
what their rate of return is but I have a feeling it's substantial You would think
that the employee that receives the customer order would take a good look
at any item before boxing it up and shipping. I wonder if a lot of their items are
manufactured in China or other countries . I do watch, but probably will not buy
again. I do hope the JTV exec's read these posts.
What do You do when they change an item weight in the middle of a auction from .75ct Madagascan blue to .60 ct Madagascan and have both copies of item # among other eronious scams? I ordered four .70 ct princess cut Sapphires and four time they sent me the same purple tourmaline square step up cut wich they never have sold, but four time.Do to finances I could not keep purple tourmaline but kept paper trail. Also switching emeralds opals canceling orders on rubies etc. I feel Tim Mathews is a snake.I felt so bad when Jerry died with him so did the ethics of proper business.
I bought 2 rhodium plate over silver Bella Luce rings 2 months. Plating is coming off and when I contacted JTV I was told this is outside the return period! Well just we aware you will get a very short period of enjoyment out of these products.
so dissatisfied with JTV have watched for years ordered gifts that after 2 weeks had never even shipped, they were readily excited to hold funds and cancel both orders with no concern for their customer base at all as a matter of fact "customer satisfaction team" complete joke! JTV bigger than consumers!
I have only been watching jv for a short time. They claim many of the stones that are sold are rare. So I go to amazon and ebay and find the gems sometimes in great numbers and in real sliver and gold for less. So check out other sites before you buy from jv !
Stay away from this jtv jewelry bull!! Products are so inferior its a shame they are in business. Rhodium over whatever wears off, so does the gold. My jeweler warned me, but I didn't listen I was sucked in. Most of the rings if not all have been thrown in the basket. Thousands of dollars in the waste basket. The diamonds are dust that hit the floor when quality diamonds are shaped. Gemstones are cloudy. None of these host know anything about jewelry they try to come off as experts. If you haven't seen Misty & Nikki your really missing something. Gilfriend Friday is a joke. They dress so ridiculous for professionals. You could turn them both upside down and use their hair as mops. They are the only two .I ever saw that have orgasms when presenting this junk.
Tip for consumers: Don't throw your money away. Go to a real jeweler.Ask cheryl about JTV Jewelry Television
After buying a wide band covered in little fake diamonds just to wear now and again for fun I sadly had to put it away,,,the little stones were glued in and were falling out I do how ever take it out now and again to show any gal that asks me about jtv jewelry,,,they take a look at the missing stones and dont order from them ,,, I say it's a buyer beware sight
I have ordered several pieces of jewelry over a couple of months. Have returned some due to clasps breaking. I really do not feel that return shipping should be charged.
. just received my first Bella Luce, earrings and necklace. Very inferior. Back on earrings stopped holding the first day. Not ordering anymore.
All my rings are great!!! I look as though I have thousands of dollars on my fingers. People comment on my jewelry all the time. It is my little secret to where I purchase my jewelry from. It is my gift once a month from my husband! I have never had any problems with any ring I have purchased. I wear it every day. I take a polish cloth once a week and do a little clean up and they look as good as the day I purchased them. I am so happy for the experience I have had. I can't believe the fast delivery. I order on Mondays and receive it by Friday. I am able to track my delivery by day until it arrives.
item's I purchased from 2013 to 2015 are now turning a different metal. Diamonds are so cloudy it renders them worhtless. Staff basically called me a liar when I complained yet the proof is there since I just returned it and you only need to look at it! I paid good money and have every intention of getting my money BACK based on fraud and misrepresentation!!
jtv offers way too many pieces that are only available in gold over and rhodium over silver or God forbid over bronze. fine gemstones deserve 14k or 18k solid gold only. i do not consider 10k to be real gold since it is mostly alloy. gold and rhodium plating will eventually wear off especially in rings.
I was quite a customer of JTV until I began to receive inferior merchandise. Not only was the merchandise inferior, I felt dupped as they presented something quite different on the television. Their merchandise is lighted, enhanced and I believe a better sample than what is received by consumer.
Another issue with JTV is the way that they just chop hosts. One day they are there and the next they're gone. I have sent an email to JTV to express my disgust over their practices. Is it still legal in this day and age for a company just to eliminate someone's job at a moment's notice?? I hope the hosts who have been treated this way will take class action against them.
Was a good customer to JTV. Boy was I sucked in well, and being ill it seemed so important that I left a "legacy" as the host says for my children, and future grandchildren. Well two of my legacy pieces were not as stated. I received two letters in one week from JTV, first was a letter saying the Praisiolite ring I order was found to be an artificial stone...WHAT, the second was to tell me a Mystic Topaz ring I ordered was more than 5 carats less than what it was sold for. I thought these were experts, no one noticed?? They gave 3 days to return the items from receipt of letter, the most shocking is the end the letter with "we hope you are enjoying your jewelry"! I'm not sure what to do? So sad, feeling stupid and ashamed for believing they really cared, and am sick over the money. Watching now I realize they talk about their pre show meetings, then why are the always so surprised by the price of the item as if it was a gift from Heaven that just dropped into their studio. One more thing please don't buy their diamonds, you do get what you pay for! This has been a sad situation that has only become worse thanks to JTV!
Jtv sucks! Got a bracelet for my wife and it fell off while she was wearing it. The clasp is made of an inferior material and my jeweler said that it is to soft to stay closed. When I called they offered me a crappy $8 discount, it costs me $20 to have it fixed!
I've ordered many parcels from JTV, but this LAST one, the "SPICE MIX", was actually RIDICULOUS. So much for their advertising. What I received were such MINISCULE pieces one would NEED A LOUPE in order to see them. I was going to type 'CHIPS', but some truly WERE CHIPS, and some of the stones WERE CHIPPED. This was absolutely RIDICULOUS, and very very happy to have had the 30 day money back option, because this went DIRECTLY BACK. I AM HESITANT TO ATTEMPT ANOTHER PARCEL ORDER FROM JTV!
My Husband bought me my first pink diamond stimulant. 18K rosegold over silver ring! Bella Luce! I just Love it so much I had him buy me another, just in case I lost it. But this ring has never left my finger.I wear it as a wedding band! I'm a proud lover of pink and if you are too you Must buy it! BLL413. IT'S ON CLEARANCE SO HURRY! Did I say it is perfect! It is! Thank you JTV
when I called over 7 times order placed 4/4. I finally 2 weeks later got form to fill out and still nothing! They said no refund guaranteed. They take your money, quality sucks, c/s is aweful. Will never order again from here! I wanty refund now not in a month!
It has been awhile since I have made a purchase from jtv....The "last straw" for me was the $99 Zircon wide band ring. The ring all the hosts go on and on about...frequent viewers you know the one Robert bought three of...Well, the ring I received was just embarrassing. TOTALLY CLOUDY!!!! I was so disgusted; I decided to just keep the ring as a reminder of how I felt the day I opened the package. I finally realized what those liars were all about. After years of defending the network, I can no longer say anything positive. I would make excuses to my friends and family and defend why the network seemed so unprofessional. I seriously don't see how the hosts sleep at night. I could not live with myself knowing I had to continuously lie to people for the sake of a paycheck. I have bought what I thought was a sterling silver amethyst ring, only to find out 2 months later my ring was not silver. The silver wore off around the band. I never called to complain because I gave them the benefit of the dought and just told myself it was probably a vender selling them junk and they were unaware....I have purchased rings where the stones fell out after 2 months...again I made excuses and decided it was me being hard on jewelry...I have sent a ring to their jewelry repair department for repair, only not to ever hear about the status of the ring...ultimately my ring was not able to be located...only after I reached out to Heidi on fb did I get attention and my ring was returned to me repaired. I no longer trust this network and refuse to watch jtv and listen to their lies. Finally to all the hosts.....stop using scare tactics to make a sale...YOU AND YOUR NETWORK should be the only ones full of fear, where as you make a business out of selling stones. Stop using ...and some change at the end of a price..ie...$39.99. 99 being referred to as some change....round up KRISTEN...that is more trustworthy, stop with the sleazy sales stuff!! NIKKI, stop with the peck round the neck crap...you are not on a farm...you are a host on tv...act and speak like it. Misty, shame on you..." you base your reputation on it" Do you honestly think people will not remember what you say..and stop with the.." I have been here half my life crap"....that makes you look worse because you have been Swindling for 20 years...how do you sleep at night lady? I am assuming all that whispering is to see what will sell next..if it was honest and no big deal, you could just say it and not whisper. To potential jtv customers who may becreading this site before making a purchase. My advice. ...turn the channel, don't fee sorry for the southern little jewelry network trying to make it....THE QUALITY IS JUST NOT THERE!!!#
These people are sales people so they are out to sale but One of the host stated that the diamonds in the three thousand dollar ring are the same in the cheaper rings and they never give the grading of the diamond. So buyer beware. I pick and choose what I want to keep and send back what I don't like Never a problem with refunds or customer service
I've been shopping on Jtv for about 4 years. My opinion is of course based ONLY on my own personal experiences with the company. I have purchased rings, necklaces, bracelets and loose gemstones and I've been VERY happy with everything I've received from them. My husband bought me a chrome diopside ring from them for our anniversary last September and it was spectacular!!! The thing is, you get what you pay for. If you are expecting top quality, high grade, clean diamonds in jewelry for $50 then you are bound to be disappointed. I will admit I have never tried to call to order items, just purchased from the website. I watch the channel occasionally but don't rely on it for my information or purchases. I have "chatted" with customer service through the website a few times and always had good experiences with them. I recommend them to everyone.
I have no complaints I Have only purchased vanna k bella luce jewelry and I love it have gotten so many compliments on rings I bought I love her collection I have never had a problem with customer service I've been a customer for about 5 years
I ordered a so-called gold ring with diamonds and less than a month the ring started turning. The "gold" was literally coming off. I only wore the ring to work,of the which I have a desk job typing all day. I did not wear the ring when I was home, it went in my jewelry box. Needless to say the ring was NOT gold. I sent it back on the 3rd of April and when I track the ring it only one state away from where I live and today is the 13th. So it's bad enough the ring was not gold, now the ring has sat in one location for 2 days without moving at all and JTV can't tell me anything. I paid a nice amount of money for this cheap ring and I just want my money back. When I got the package it didn't take this long...why is it taking so long to get back to JTV. And the so-called tracking number does not work so I can get more information on the ring. I WILL NEVER ORDER FROM THEM AGAIN!
I placed an order 3 days ago. Received the email confirmation, order number, sent payment, etc. 3 days later I am checking the status of the order, and it showed cancelled (as well as refunded). No explanation. I called customer service and they told me the ring I had ordered was "damaged" so they had to pull it from stock and they did not have any more. Poor communication, and extremely lame excuse as to why I am not receiving the ring when at the time of ordering, the ring was not even being featured live. I have been waiting for this ring to be offered on flex pay and after checking the availability, I was finally able to order it. How disappointing!!! I once ordered a ring that had to be ordered 3 times because it was "defective" and no one had even looked at them before they were sent. Again, disappointing. I have invested a lot of money in finer jewelry with JTV...will not recommend JTV to anyone.
JTV has the worst customer service department ever! They put you on hold for more than 15 minutes at a time, when you email them you're lucky to get a reply in 3 or 4 days! I recently purchased a men's ring that I had to return because it was too big, they do not do exchanges, you have to recorder the correct size. It has been over a week since they received my return and still have not issued a credit. They will be deducting $2.99 for shipping and another whopping $6.88 to pay for the return shipment, so as it stands I will be out $10 from these clowns for receiving absolutely nothing! I suggest shoppes try the LC channel, better service, prices and merchandise.
Tip for consumers: Don't shop with these clowns, the service is the worst!Ask Michael about JTV Jewelry Television
JTV has really improved, since I wrote a very bad review. I do believe, they have listened to their Customer's complaint's. : ) I'm glad, and shopping again.... I also love Girlfriend Friday's. double A ++
Tip for consumers: Try JTV again, I think you will be happy. : )Ask Janice about JTV Jewelry Television
Jtv.closed the auction site. Recently I have some bad experience with them.i won several items they never shipped to me but they withdrew the money .i had to write to the customer service everyday for over a month until I get a response and to wait another weeks to have my money refunded.also,I was the highest bid several times and they just ignored the fact.
Now their jtv.final sale site that replaces the auction one is simply a rippoff.you find junk for prices 6times higher than you may purchase in a store. They put up on sale all the Mounika fiend junk and other brand names, that are custom jewlery for ridiculous prices,basically they raised the prices for their unsalable junk under the fake name of final sale.customers be aware.
Their customer service department is terrible. After waiting on the phone for at least 15 minutes to get through to a customer service rep, the woman I spoke with was short and blamed me for placing the wrong order. Seemed like she was bothered that I called. You get quick and courteous service when you place an order but if you ever have an issue, it's a different story.
I WILL NEVER EVER PLACE AN ORDER WITH THEM!!!
I order a item it got canceled 3 times and said my debit card wasn't mine
took 4 hours too keep my order! and took 3 weeks to get it when I ordered it a month before that. the service is awful! This lady was no help and very rude!!!
thanks for all awful service!
my grandmother is a loyal customer and will never buy anything off the site
I received my ring on Christmas Eve, and I love it.! beautiful give to me.
Just received my Zultanite. What a disappointment! I've seen more color from a teabag that's been used over and over.
Just closed my account. Now I get to pay for the disappointing return-mail fee!!! So much fun!
My customer number was #4031896. I've been a buying customer for six years. No more.
They don't even have the decency to call and apologize for their mistakes
I've been a customer of JTV for about 2 years now and I couldn't be happier, and I'm a jeweler. I've made many, many purchases from JTV summing in the thousand and for the most part, I'm very happy with the value of what I've spent and know that I have paid far less then I would have elsewhere. I will admit that from time to time, I receive a piece that I feel does not measure up and I simply send it back for a refund or exchange...no questions asked, no hassles. What set this company apart from the rest is their positive customer service approach to everything that they do. They care about their customers and it shows. In my opinion, there is NO other company in any industry out there that is as good with customer service oriented as JTV. They understand that without their customers, they would not exist. They also take the time to educate their customers on gemstone treatments, origin, history and what not. What other jewelry company does that. Plain and simple, one of the best...if not THE BEST out there. Thanks,
Tip for consumers: If you see something you think you might like, give them a try. If it's not what you expected when you get it, simply return it. I'm confident that JTV will take care of you as a customer, even if you are returning an item. Oh, and for the record, I am not affiliated in any way with JTV, I'm just a long term happy customer that know good value and more importantly to me, stellar customer service.Ask Tom about JTV Jewelry Television
Years ago, there was a small amount of jewelry that was acceptable. I just reached my limit while watching the ridiculous Titanic jewelry show. They have a ridiculous woman dressed as a Titanic employee, speaking in a ridiculous fake voice. This "jewelry" is dime store quality. It is all base metal, and cheap looking. It might be ok of the prices were in line with dime store jewelry, but they cost the same as if they were sterling silver. How embarrassing for both this channel as well as customers might be duped into buying this junk. Shame on JTV for hawking this crap.
DO NOT PURCHASE CHROME DIOPSIDE..JTV . IS HIDING THE TRUES ABOUT THIS CHEAP STONE ,, ,CHROME DIOPSIDE IS BEING PEDDLED AGAIN BY NIKKI ROULEAU ANOTHER ONE OF THOSE SWINDLING HOSTS WHO HAD MADE A VERY SERIOUS FAKE CLAIM , SHE CLAIMED HEART BY PASS , SHE NEVER HAD , WHY ON EARTH WOULD ANYONE CLAIM SUCH SERIOUS SURGERY, WHEN IT IS NOTHING BUT A FAKE AND PHONY CLAIM , ALL FOR JTV , ,,TRAINED TO USE EVERY TRICK IN THE BOOK ..TO LURE MORE PEOPLE TO JTV , AND MAKE THE COSTUMER FEEL SORRY FOR HER , AND BUY MORE OF .TV.S TRASH , DAWN TESH , PEDDLING FOR JTV , A MENTALLY SICK WOMAN .. PEDDLING FAKE PLASTIC MAN MADE CONCOCTIONS FOR REAL GEM STONES , LYING AND SWINDLING TO THE COSTUMER , THE GREAT QUALLITY AND BRILLIANCE OF THE STONES , THAT JTV CARRIES , QUALLITY ?? NO ... QUANTITY ?? YES ,,ALL MASS PRODUCED IN CHINA..INDIA..AND TIWAN.. BEWARE , OF BUYING OF JTV. THOSE STONES LOOK MORE FAKE THEN REAL , TO MANY THE SAME COLOR ,,BUT HAVE DIFFERENT NAMES , YOU CAN NOT TRUST THE JEWELRY MASS PRODUCED IN THOSE COUNTRYS , FAKE DIAMONDS .ARE IN THAT DIAMOND ACCENT , METAL CUT AND HIGHLY POLISHED TO LOOK LIKE DIAMONDS , NO REAL DIAMONDS WHERE FOUND , SPONGE CORAL WAS PEDDLED FOR RUBYS ON JTV , HOW MANY PEOPLE HAVE KNOWLEDGE OF REAL GEM STONES , VERY FEW , SOME GEMOLOGISTS DONT EVEN HAVE KNOWLEDGE ABOUT EVERY GEMSTONE ,,THAT IS ,, WHY JTV CAN RIP THE COSTUMER OF WITH FAKE STONES , PLASTIC CONCOCTIONS .. AND THE TRUSTING COSTUMER WILL NEVER KNOW HE HAS BEEN RIPPED OF , UNTILL HE SELLS A FEW STONES , THE BUYER GETS THE STONE CHECKED AND FINDS OUT ITS NOTHING BUT PLASTIC . , IF THE COSTUMER PURCHASED ANY KIND OF STONES LOOSE OR IN STERLING OR GOLD ,, CHECK THOSE AT ONCE , OR CHECK THOSE YOURSELF. TAKE A LOOP.. YOU WILL BE DISGUSTED OF WHAT YOU WILL FIND .. COMPLETELY SCRATCHED STONES , TOP AND BOTTOM . CHIPPED. CUT UNEVEN BROKEN , VERY BADLY POLISHED.YOU WILL BE DISGUSTED TO FIND WHAT YOU HAD SPEND YOUR MONEY ON .. STAY AWAY FROM JTV AND THOSE SWINDLING HOSTS , DAWN TESH , MADE THE FAKE CLAIM OF HAVING BREAST CANCER FOR THE COSTUMERS TO PRAY FOR HER ,, SHE NEVER HAD BREAST CANCER , THAT FAKE CLAIM FELL ON DEAF EARS.. ALL FOR JTV , TO USE EVERY TRICK IN THE BOOK TO LURE MORE COSTUMERS ,,TO FEEL SORRY FOR HER , MAKING THE COSTUMER THINK SHE IS THEIR FRIEND .. NOW SHE CAME UP WITH THE MOST SICKENING FAKE CLAIM . ,,HER SON HAS IRREGULAR HEART BEAT . FOR THE COSTUMER TO PRAY FOR HIM .. I CONFRONTED HER WITH THAT FAKE CLAIM . AND.. IN ONE DAY HER SONS HEART WAS PERFECT , WHAT THAT LUNATICK DIDENT THINK OF , OR KNEW.. IRREGULAR HEART BEAT DOES NOT GO AWAY . IF EVER ,, SHE SHOULD HAVE USED .. MEASLES .. SHE USED HER OWN SON AS A VICTIM FOR SUCH VERY SERIOUS ILLNESS.. AND ALL THAT .. FOR JTV , TO MAKE THE COSTUMER FEEL SORRY FOR HER AND HER SON ,,AND LURE MORE COSTUMERS TO JTV , USING EVERY TRICK IN THE BOOK . DAWN TESH IS DANGEROUS EVEN TO HER SON , USING VERY SERIOUS FAKE CLAIMS LIKE IRREGULAR HEART BEAT , THE SHOULD TAKE HER SON AWAY FROM HER , WHAT WILL SHE DO NEXT , COULD REALLY HARM THAT BOY , THAT FAKE CLAIM FELL ON DEAF EARS .. SHE CAME UP WITH ANOTHER FAKE CLAIM . THIS TIME SHE USED A CO WORKER MISTY , CLAIMING MISTYS NIECE HAS A RARE FORM OF CANCER , THAT WOMAN NEVER HAS , A FAKE CLAIM , SHE SHOWED A PICTURE ON FACE BOOK WITH SOME JTV.S WAREHOUS WORKERS, AND CLAIMED .. THOSE ARE THE FUND RAISERS FOR MISTYS NIECE , SHE DOESENT HAVE THE MONEY ,, AGAIN .. TO MAKE THE COSTUMER FEEL SORRY ..AND BUY MORE OF JTV.S TRASH , ALL THIS IN THE NAME OF JTV , THIS FAKE CLAIM FELL ON DEAF EARS ,AND MORE AND MORE COSTUMERS ARE LEAVING JTV , LOOKS LIKE MY COMPLAINS. AND BAD COMMENTS DID WHAT THE SUPPOSED TO DO , NOW JTV CAME UP WITH ANOTHER RIP OF , 4 AND 5 STRETCH PAYS .. ,, BUT WHAT SOME PEOPLE DO NOT UNDERSTAND ...IS,,, JTV RAISED THE PRICES OF THE ITEMS ,, BY 35 TO 50 % SO THE COSTUMER PAYS MORE .. AND GET.S RIPPED OF AGAIN .. STAY AWAY FROM JTV AND THOSE SWINDLING HOSTS , THE ARE TRAINED TO RIP OF THE COSTUMER , THE ARE NOT FRIENDS , THE WORK FOR JTV , AND AGAINST THE COSTUMER , TRAINED TO USE EVERY TRICK AND FAKE CLAIMS IN THE BOOK TO LURE COSTUMERS TO JTV , AND I WILL REPEAT , JTV STEALS MONEY OUT OF VISAS.. JTV STOLE OUT OF A WELLS FARGO VISA EMPTIENG THE WHOLE ACCOUNT ,,$ 689.47 ALL IN 2 DAYS TIME , AT DIFFERENT TIMES OF THE DAY , AND DIFFERENT AMOUNTS ,, THE TRIED TO STEAL MORE ,, BUT WELLS FARGO PAID ONLY ONE OVERDRAFT , AND KNEW SOMETHING WAS VERY WRONG HERE , WELLS FARGO WANTED TO SUE JTV , IF THAT STOLEN MONEY WAS NOT RETURNED AT ONES , A NEW CARD WAS ISSUED , WITH NEW NUMBERS ,,CLOSE YOUR DEALINGS WITH JTV , A CORRUPT SHOPPING CHANNEL ,WHERE COSTUMERS GET RIPPED OF 24/7 HOSTS WILL SWINDLE.. LIE.. MISLEAD..MISREPRESENT AND RIP THE COSTUMER OF ,
Junk jewelry. Purchased a ring and a prong broke off after 4 wearings. Customer service was not the least bit helpful. Since the ring broke after 30 days (40 days to be exact) they won't exchange or give me a refund. Worst customer service I've bee experienced.
Tip for consumers: Do not order from Jtv.com.Ask K about JTV Jewelry Television
I have had no trouble with JTV and am pleased with everything that I have gotten. I do wish that they would write the name of the stone and the carat on the box like they used too. I also noticed that they changed their packaging and it is a little hard to open. I liked the last packaging better. No complaints from me. I love the turn tables and am glad to see them back.
Overall, a poorly-produced show--bad camera angles (can't see the item well), bad lighting. The hosts look quite scrappy, gaudy and cheap, and badly in need of professional makeup and hair personnel, there's way too much EXTREMELY meaningless chatter and not enough presentation of product. 95% of the time when I've tried to tune in, the camera is focused on the host(s) speaking which goes on and on and on!!! Really? Aren't you on the air to sell something? Finally, I have to change the channel--not going to spend my time listening to nothing. I very rarely see even a partial presentation of an item because of this. Trying to tease us as buyers? If so, it's not working for me. Really can't compare to the professionalism of QVC, or even HSN. Very rarely are there good metals presented. Buyers would like some substantial metals instead of something over sterling (which--no matter what you say or how you describe the process--ALWAYS wears off!) JTV really should reexamine it's name--Jewelry Television--and make themselves into higher-quality programming with higher-quality hosts, better presentations, and better jewelry. Based on hundreds of very below-par reviews regarding the jewelry, customer service and shipping, but yet they haven't changed anything, we can only conclude that they simply don't care about customer satisfaction. Too many other places to buy quality gems/metalsl from companies/stores who stand behind their products and customers. Poor, poor example of a business.
You take a chance when ordering what you pay for:-) You pay more the quality is the best! I have gotten great items from JTV and not so great but because they have massive quantities and can't just throw the stuff away. I am a happy customer. I only buy loose stones though. Sorry if you've had a bad experience with them.
Tip for consumers: Loose stones save a lot of money but it's a crap shoot as any business who needs to sell to make money. They are very reasonable and the people are very nice. The sales reps and hosts! Another network yells if you insult them by giving them the lowest bid they ask for and you can feel the negativity thru the television! Harsh environment to work in I bet.Ask kate about JTV Jewelry Television
As a Top 50 Contributor, I've spent SEVERAL thousands with JTV. I'd say at least $3K-$4K has been on the auction site. My experience has been a 50-50 split. I've gotten some beautiful pieces at a fraction of their listed price, & I've gotten some ridiculous duds that cost me $13.98 to 2-way ship. I order such a high volume (& therefore MANY returns) that I started storing to-be returns in a box that could be shipped before the 30-day deadline. I can then only waste $15 to ship at the post office rather than Smart Labeling @ $7 a pop. Unfortunately, the $2K or so I've spent on air (could NOT keep) makes me ill.
A couple months ago, I decided I'd try to sell off some of my loose gems collection to take up for some of the money I've spent just to send crap back. Warning: Ignore the hosts & website prices! Even my most prized rare stones have proven to be dumb investments! For an example, I won a $148 opal for a mere $8 ($15 w/ship). I was certainly pleased with the quality! The most I was able to get for that $148 ("below retail" per JTV) opal was...drumroll...a whopping $6! Maybe a fluke? Nope. I took a bath on 5 opals before deciding I'm stuck with boxes of pretty but near-worthless treasures. What good is an appraisal value if you can't actually unload a gem for even close to that price?!
I've thought many times that I should just pack up the years of collecting to return & just eat the 10% restocking fee for missing the 30-day window. However, the idea of losing even more $ on items I no longer own keeps me crossing my fingers that mines will suddenly deplete & my kids will make a killing off mom's hobby some day.
To the person who asked where to find loose gemstones, I'd recommend eBay of all places. Of course it takes time, research, & a fee aggravating lessons, but I've gotten some fabulous tanzanites (3ct auction win for $38!) that put JTV's high-priced stones to shame in color! Keep in mind that eBay is NOT the place to SELL (see above), but be patient & place a lot of small bids. Eventually you'll win one due to the oversaturated market. I like to randomly pop in to see auctions (not Buy It Now) options that are ending soon & still low. I've beaten even some questionable bidding practices (another account jacking up the price) by bidding within the last 10 minutes on stones.
If I can get 2-9x7, 1-10x8, & a carved cab tanzy on eBay for LESS that JTV's listed price for 1-8x6 tanzy of a similar color (well, on the pic anyway) AND pay less shipping, benefit from buyer protection & timely refunds...well, lesson learned!
For the most part, JTV loose stones aren't any better quality than what you can find for a fraction of the price. Their service standards & s/h fees are silly. Their resale value is maddening. Quite while you're ahead....or at least before you loose any more. :)
Holds your money against prepaid cards repeatly and nevers sends your products, even when you have used the card several times with them. (25) Says they just take longer then other cards, but no other company has this problem and I am a online shopper. They could care less. They don't contact or explain why it takes longer, but if you call the card company, they say JTV is continuing to hold the money for the purchase. If you don't keep calling and following up they will just keep holding it. Terrible customer service. Never lets you speak to a supervisor. Just keeps saying I'm sorry. I kept with them this long because I like their products, but they continue to provide terrible service and what good is the jewelry, If I can't get it without a battle. Terminated my business with them today and they could care less.
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