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Biggest complaint is their sneaky auto billing practices. Yes, I'm sure the disclaimer was in their Terms and Conditions, but they've hidden it in such a way as to know most people would not see it. If they really intended for the auto bill to be a courtesy to help their customers save time, they would put it out there clearly for people to see.
Further all 1 of the 3 Halloween cards I send arrived a week AFTER Halloween and the other 2 never arrived at all.
My bad for trusting them, and my bad for not noticing the 1x per year charge hidden among the hundreds of credit card charges I pay each month. I've cancelled my account as I refuse to do business with a business that believes the only way they can make money is to resort to sneaky, underhanded tactics.
PS I did ask them for a refund of the several years of auto-billing but, as expected, they refused.
I'm glad I came to this website to view your experiences. I was about to give them my information to buy a card for my cousins. I put a bunch of time into collecting, cutting, positioning pictures for the card and then I was going to sign in with Facebook but read the underlying words saying they would have access to my photos....eek. So I created an account with them and then once they had my email (which I bet I'll get plenty of unwanted emails), they said I had to pay 18 dollars to send the card. I wasn't happy about this but I thought for a year I could send a lot of cards to my family. Then I googled reviews of jib jab and since seeing all of your troubles of the company charging you even though you had stopped your account I said, absolutely not. So happy I came here first!
Beware! Once they have your credit card info they charge it at will, without notification or authorization. I paid for ONE year of jib Jab in October 2014 & declined the auto enrollment. Alas, here I am one year later, they helped themselves to my bank account for another year. When I emailed them to request a refund and ensure they get rid of my banking information (they originally assured me they do not keep on file) AGAIN, they not only didn't honor my request, they never reached out to me AT ALL as the website promises a 24 hour turnaround time. Jibjab.com is a prime example of why I am leary of using my debit card online. They keep your banking info and charge your card, hoping that customers either A-won't notice or B- won't bother to go thru the hassle of disputing $18. SCUM! STAY AWAY!
$16 a year is a very inexpensive way to send as many birthday cards as I want for a whole year. There are many cards to choose from and I would love to be able to sit down and prearrange for birthdays coming up. BUT it is pretty embarrassing to send what you think is a birthday card when it really is just a promotion for JibJab! It looks like I went cheap and did a free service and sent my family, friends and clients an ad! DO NOT USE THIS SERVICE unless you want to send a card to someone who likes getting sales pitches.
This company is a joke and is infuriating!!! I noticed a charge of $24.35 on my credit card on the 23rd of October that I did not purchase nor did I authorize and I can't even get a hold of anyone on the telephone to discuss it. They have a 1 888 number to call with a recording that says "all the lines are currently busy please try later" HOW CONVENIENT!!!! And another number that asks you to enter the last name of the person you are calling (DON'T KNOW THEIR *&^%$ LAST NAMES!!) OR enter their extension number!!! (DON'T KNOW THEIR %&^$$#@@ EXTENSION NUMBERS EITHER!!!) I finally had to contact them by email - who knows if I will get a reply????? This charge had better be removed from my credit card or else I will be contacting my credit card company. Absolutely disgusting and they should not be allowed to get away with this!
Since when do you have to pay for Jib-Jab... $18 for a year... in the past I have probably only used it once or twice a year... Go pound sand Jib-Jab... you have now lost yet another valued fan... I guess the millions in ad revenue just wasn't enough for your greedy little animated fingers.
I wasted my time building a card to be told only at the very end that I had to pay $18 to do anything with it. I saw the "$1.50 per month" thing and thought, OK, thats fair, $1.50 per card. NOPE. They will only bill you $18 for an annual subscription, There is no "monthly" charge or fee, They LIE LIE LIE and try to scam people after they've spent their time, figuring they will sucker enough people.... STAY FAR AWAY ! (like every other review here says! go figure!)
This is a scam.. I authorized them to charge $1.50 per month.. not $18. I have contacted my credit card company to block them from doing this again.
I love to see my friend's smiles when I send them a JibJab video card.
It is so refreshing to know that there is a for profit company out there focused on making people happy, that their primary goal is love! For that alone I'm totally hooked on those dancing heads.
You are the best!
I am so mad!! I used Jib Jab a few times in 2012 ! and had no idea until now they were taking money from my account for 3 years! for a yearly membership fee!!! HOW DARE THEY ! I was never told this and want my monies back!
BEFORE YOU DARE TO USE THIS SITE ,,,,JUST BEWARE THEY WILL TAKE YOUR MONEY OUT OF YOUR ACCOUNT WITHOUT TELLING YOU!! ! AND NO PHONE NUMBER TO CONTACT THEM LISTED ! !! YOU CAN ONLY EMAIL THEM!! HORRID BUSINESS!
THE TITLE SAYS IT ALL. ITS A SCAM. THEY SAY IT WILL COST 1.50 FOR AN ECARD WHEN YOU SIGN UP AND THEY SLAM YOU FOR A REVOLVING 18 BUCKS.. THEIR CARDS ARE CRAP TOO. DONT WASTE YOUR TIME OR MONEY ON THESE SCAM ARTISTS. OH, AND GETTING A REFUND IS DAMN NEAR IMPOSSIBLE,. I WILL HAVE MY CC COMPANY CUT THEM OFF AND REFUSE PAYMENT., UP YOURS WEAKLINGS!
The site is a good idea --- however it is now officially fired!!! Completely incompetent execution of concept. I paid for my jibjab birthday card to download and now I get a message that since I paid with paypal I am not in their system. I have been calling for the past hour and no answer at technical support to have them send me a url link.
Jib Jab is one of my favorite sites. I was a member for years. But when they removed the ability to fit the faces, they ruined it. My friends used to look forward to my making them Christmas Videos, Birthday Videos, etc....but no one wants one now. I hope the owner pays attention to his customers and brings it back. I for one, will be the first in line to join back up once the feature is added again.
I just sent 1 father's day ecard to my dad and didn't realize I had to freaking pay $18 for the subscription, which I'm probably not even going to send another ecard for the rest of the year. So not worth it!!! If they want people to pay for it, then just charge them per ecard and not a yearly subscription, who send ecards everyday anyway?!?
Imagine my surprise when I sent a blank card to my good friend on facebook. That's right, I uploaded a photo, and made the "Happy" Card personalized with her and her four sisters, sent it and it sent a blank card.
I've had nothing but problems with their site this year. Last year, it seemed to work fine. I asked for my money back, doubt I'll get it. Any e-card site recommendations? I'm so done with JibJab
O>M>G> WHAT A RIP OFF! I paid, it acts like I haven't, I keep having to change my password. I wrote to them and they gave me a vague set of directions, that didn't work. Seriously, all the trouble and time I've gone to, I'll just kiss my $18 good bye. I should have visited the reviews first. DO NOT PAY THEM A PENNY ...IF YOU DO, YOU WILL BE STUPID BY THROWING YOUR MONEY AWAY.
Having used JibJab before, I was excited to make a group video for my sister's birthday. After an hour of work, THEN they tell me I have to subscribe for ONE YEAR in order to send this one video. I don't mind paying for the card - that's only fair - I'd pay $5. But I dont' want to give them $18 for one card and with automatic renewal. Also don't log in with Facebook. You've given them access to all your friends, your email, your photos and more. Then I read these reviews and am so glad all I wasted was an hour! BUYER BEWARE!!
this is a scam where you pay $18 membership for the year and then try and make you pay again the next time you try and make a card. When I emailed the help and support team intead of getting the matter sorted i found half an hour later i could not log onto my account at all!!! They now don't even recognise my password. Don't give you money away on this!!!!!!!!!!
THE CARDS YOU SEND WILL BE ADVERTISEMENT FOR THEM. YOU ARE SUPPOSED TO BE PAYING FOR NON ADVERTISEMENT GREETINGS CARDS ! I HAD TO APOLOGIZE TO MY FRIENDS FOR SENDING THEM BASICALLY JIBJAB ADS. NEVER AGAIN. STAY AWAY. ALSO AUTOMATIC RENEWAL.
Really, let my niece spend an hour uploading, editing and testing only to have to leave the site because she cant pay; REALLY??? Hope your CEO is PROUD of himself. Bait & Switch - lead the kids along; make them think they are creating something THEN tell them to come up a YEARLY subscription. Classy guys, really classy. Jerks like you teach kids great lessons - dont trust anyone!
Now respond with your crap about how you didnt mislead the kids... Love to hear it.
I am so glad I came here before subscribing to JibJab. They put in BIG text $1.50 per month. I'm thankful that I read here that stashed away in the tiny print is that they are going to hit you with an $18 subscription for one year with that being on-going unless you specifically tell them within their set period that you do not want it to continue. Having one proclamation in giant print and the real details in fine print is deceitful marketing. If was all object to deceitful marketing, they are going to have to listen.
misleading advertising. Makes it sound like it's $1.50 to join. Really $18 US and reoccuring annually. Try to contact them to cancel. Left phone on hold for 202 minutes and still no contact. Thank god for Pay PAL. DO NOT GIVE THEM YOUR CREDITCARD!
Tip for consumers: Avoid JibJab.Ask B about JibJab
I have to give this bad review because Jibjab took money from my bank account without my authaurisation. I have not use Jibjab this year and why money was taken from my bank money which I do not have. So can you please tell me why money has been take? Please be careful when using this website.
Don't be fooled into spending thirty minutes editing photos into your card, only to be told AFTERWARDS that there's a fee to see what you made! Blah!!
I am so disappointed :( I used to LOVE Jibjab. They did away with fine tuning, the mouth tool is AWFUL. It doesn't work at all. I'm so upset. What a WASTE of money. I will never use this site again. I am really disappointed that the quality has gone so downhill. :(
Tip for consumers: You will be disappointed. Especially if you've Jibjab before and remember how awesome they used to be.Ask Brenda about JibJab
Don't get into this site. It's a waste of time. After editing and cropping and pasting pictures, they'll let u see 5 seconds of the clips and ........ Yes you can't even see the whole things without paying. This site SUCKS! Below zero star for this.
I wish i could give it zero stars! They let you make a video but you cant share it unless you pay for a membership! I wasted like a hour trying to put all the faces just right and when i was done i was so excited for my family to see it but then i couldn't even share it... sucks that all these fun things you could do for the holiday or birthdays come from money hungry businesses!
I have used jib jab for years to create holiday videos and now after I sign up for another year of fun I find out there is now no fine tuning of face shapes! This is horrible! Why would you guys think this is a good idea?!?!
This site sucks. I paid for a whole year on November, 2013. That was dumb. It was 10 bucks to join the site, I created a few cards for the holiday last Xmas and some for halloween this year and boom when I tried creating a xmas card this year it asked for money again. this monthly subscription thing is a rip off. and the selection of videos are so limited. there isn't a lot of new stuff and it's not creative.
Tip for consumers: dont do it!Ask Ingrid about JibJab
I have been a Jib Jab patron for three years. I was excited to see the newer and higher quality videos appear recently until I tried one. The head control just went from being acceptable to trying to fit everyones head into an egg shape. That would work if everyone was a bald man but for everyone else it sucks! If you look at these newly edited heads they have a large white gap around them and look worse then what I could do with traditional scissors and tape. This was done to try and make editing easier for mobile devices because I guess customers with small devices are unable to move a few points around. At the very least there should be an option. I will not be renewing because getting a worse end product is not worth my money.
Tip for consumers: You use to be able to see hair and ears and not have a big white gap. If you don't mind everyone's head looking like it was hacked with an axe around the edges this site is for you!Ask Jeff about JibJab
I just talked to a very rude representative, lecturing me on my paypal account - I sell online, I know how paypal works, thank you - she was just so rude, mean and terrible. ruined jibjab for me once and for all. Account deleted, will never return. Think twice who you hire to represent your company.
I am throughly disappointed with JibJab. I bought 2 seperate Santa messages. Filled out the information forms so the children would get a personalised message from Santa. I received an email saying my order was being processed and both messages would arrive on 20th November. The first message was wrong, the child's name was incorrect, and if that was not bad enough they sent the same message twice and I have yet to receive the second one that was paid for. Both lots were credited from my MasterCard one incorrect and one a no show.
I am throughly annoyed at the continued emails I am getting and after sending back the information asked for by another JibJab staff member, nothing is done to resolve this. Oh and get this, a refund is out of the question. So take my money, stuff up one message and don't send the other one. Do not deal with this company. Diana Browne Brisbane
Tip for consumers: Do not deal with these people .Ask Diana about JibJab
If you and your Recipients want spamed with 100 of junk emails use this site. It's even in there terms and conditions. I happen to be an unlucky Recipients that didn't sign up for anything.
I can't believe they did away with the fine tuning for head shapes. The cards don't look nearly as good as they did a few years ago. Generally changes don't involve the loss of functionality!!!! Very disappointing. I won't be renewing.
As it turns out jib jab (what the hell is jibjab anyway?) has been removing funds from my paypal account for 4 years now. I had left a balance in paypal for emergencies when that was exhausted they began removing from my bank account which caused me to become over drawn. So now i am out the $60 and $28 for over draft. $88 bucks! I had never received a notice or a confirmation indicating I had paid for a yearly subscription to this jibjab. I would not have been aware of it at all had they not over drawn my account. How many others have they done this to? They do admit fault but lack accountability saying it was paypal responsibility to notify me. they insist because its been longer than three months and because its paypal they are powerless to issue a refund. Very unprofessional and seriously lacking of integrity. I am still unaware of how my account became connected to jib jab but they had no problem taking my money.
Tip for consumers: do not just assume there are good people out there. stay away from jib jab period.Ask lisa about JibJab
It definitely is a waste of time and then you have to pay for something that you have no control over (I mean the fine tuning of the faces, etc). Also, even the videos I DID make a year or two ago for free are now being blocked. Anyone who wants to look at them or send them, etc has to pay 18/year. AND YES THEY WERE FREE WHEN I FIRST MADE THEM!! And.... back then I was able to view them as much as I wanted. Too bad...
Tip for consumers: Just don't use the site would be my tip.Ask Becky about JibJab
Same complaint...Leads you to believe you are paying something reasonable (or a least ala carte) for a card/video, then slams your account for $18... Will dispute this with my bank and Paypal....
Tip for consumers: Look at additional options with other sites...Ask J about JibJab
Would have been nice if they told you ahead of time, that you can't share without paying. It would have saved me half an hour trying to get everyone's heads perfectly situated.
I'm also quite disappointed they removed the fine tune of the heads. But I found another site that offers similar functionality
Seems like it's still quite new but looks promising
Like the others says, DO NOT fall for this scam. Absolutely pissed. I wanted to only be charged for however long I wanted it, such as 6 months. it says that they will take $1.50 per MONTH. It took $18 out for the whole year. Don't freaking get it, how can they get away with this bull? Gonna try to dispute due to false advertising.
Tip for consumers: DO NOT PURCHASE THE $1.50 OFFER. Stay away. It will take $18.Ask Skorp about JibJab
JIB JAB is a treacherous site. I bought one ecard for $1.99 thank god with paypal and upon checking my transaction I was charged $18.00! I notified paypal and JIB jab of the fraud and cancellation action. Coincidentally, I had signed up with JIB jab through FaceBook and within 2 hrs FaceBook had notified me someone on a computer in New York had tried to hack my FB account!
Tip for consumers: NO no no no no no !!!!Ask Anne about JibJab
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About JibJab (from the business)
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at firstname.lastname@example.org! We're standing by. :)