I reached out to JibJab's customer service team to cancel an account and process a refund. (in 33 reviews)
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I have not used JibJab as I thought I would do Ivrequested a link to discontinue service. I received a very quick response that the staff took care of my request themselves and refunded my money. I will utilize them in the future for any email greetings Thank you JibJab staff!!
I joined JibJab last year for my grandchildren and I to make a few videos for their enjoyment. I was charged for another year recently which I didn't want. I called JibJab and spoke with Dominic V. who was very knowledgeable, friendly and courteous. I had all my information lined up in front of me and was ready to argue my point. No need! Dominic understood what I wanted and immediately started the paperwork to process a refund. I have ZERO concerns about signing up for JibJab in the future should the grandchildren want to play with this again. What a pleasant experience. I LOVE dealing with competent companies and JibJab is one. Kudo's to Dominic and JibJab! Linda C.
JibJab offered some hilarious videos and I encountered one small issue with my membership and after only one short email to customer service I had the entire issue resolved within the first business day. The response was courteous and very painless.
Hello team JibJab, i am happy that i renewed the membership, however i was hoping to find more personalisation room.. the detail : if i have to personalise for a small group of 2, 3 and maybe 4 faces .on older date cards there was the option of filling in the spot, 1,2,3 and 4 faces.. now seems to be 5 and no other option..
i am happy to contribute and hope that this might be taken care.
My thumbs are all up, still....thank you in advance.
Had a question to resolve and left an e-mail not expecting a response or a positive resolution that happens often with so many 'blind' e-mails. Well, forget that. JibJab customer service is fast, prompt, on target and exactly what you would hope for. Timely resolution to my inquiry, really neat reply and I could tell they cared about me as an individual customer. Thanks so much!! I will recommend you all to everyone I know!
I did not realize I had auto renew...I had on Ly used jib jab once so when I got notified a payment was made from my account I wondered why. I wrote to jib jab and they immediately corresponded with me. They cancelled my account no problems and refunded my money.
Danielle was the one who replied to me...thank you jib jab for being so friendly, cooperative and quick in resolving my issue
Honesty in business is a rare commodity. Jibjab really surprised me with their lightning quick response, their support team is sooper quick !
And a refund in the same day.. GREAT !!
I liked their jibjab ecard service and it is hilariously awesome !!
I enjoyed using the Jib Jab site. My family and friend found it to be quite pleasant to receive the wishes. My grand children's school has used this in their school programs very nicely. I was pleased with the efficient service provided when I decided to not renew my subscription as I am getting older and do not use it as much. I got a refund for the subscription when I realized that I had paid the fee automatically not knowing it would renew.
I came across this site at a time when I was sending cards to younger people and it was quite droll. Then I felt one "impersonation" was enough and I didn't go near the site! So when I was billed to continue using it until 2017 I was flabbergasted and it was next to impossible to find a way of cancelling. Paypal helped and I got a satisfactory answer from Jib Jab. I shall leave things at that.
Needed to cancel my subscription as I do not have the time I would like to use it. I spoke with Devonne who was incredibly professional, courteous, and kind, assisting with my request even offering to refund the entire charge, not a prorated amount. The product is innovative, and the customer service just remarkable.
I had unknowingly set y subscription to automatically renew. When I called the Jibjab call Centre I received exactly what I wanted and they also as a act of kindness gave me a gift. What more can you ask> Customer satisfaction is their number one priority. Thanks JIBJAB!
Was unknowingly signed-up for automatic annual payments to JibJab through PayPal. The invoice contained a customer service number, and not hidden in a giant paragraph of tiny type. A human being answered their phone, no computer messages, or labyrinth of button-pushing. A polite, concise, friendly person fixed the problem, with email confirmations following immediately afterwards. Every company needs to consult with JibJab to learn what customer service really means.
I've used free jib-jab in the past and love it. Upgraded to a paid membership, but there was a glitch and my cards didn't send. Emailed customer support and they followed up with me right away. Refunded my membership and even sent another email to see if I was satisfied. Impressive.
I am very satisfied with the help Jerimiah offered & understanding that auto subscribes are a problem. As a consumer, I have no problem paying a fee for service that I have used based on a single or short term ie) to cover a period. However, auto renewals without notification are not acceptable. I am pleased that Jerimiah assisted to rectify this problem without conflict, & dealing with a "real human being". Because of this, I will probably use JibJab again in future for an occasion, but I will be further aware to excercise my ownership of credit or payment as mine & not a given release for ongoing use without my consent.
My thanks to Jeremiah! There is good in a crazy world.
I have had jibjab for quite a few years and have enjoyed it tremendously!! AND those I've jibjabbed!! I've been retired for over a year now and am not around the public/friends like I used to be while working so haven't used jibjab much lately. When I called them today to cancel, Devonne the phone rep I talked to, was the absolutely most pleasant person!! I'm 66 years old....and Jibjab as a company, and Devonne as their phone representative....is the best experience I've had with a company and their representatives!!
I had need to contact jib jab regarding an misunderstanding and my request that they assist in sorting it,
I politely asked for help outlining the issue,mwithin a couple of hours I received a standard acknowledgment.
Within a few more hours I received a very nice response , not a standard pre printed response, but obviously from a real person who had actually taken the trouble to read my request and investigated and resolved it.
I'm most impressed .
So much on line can be de humanised and computer response.
Thank you JibJab for your excellent Public Relations team .
Other on line sites could learn a lot from you
44 Questions & Answers
About JibJab (from the business)
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