I ordered some accessories for my bike online.
They sent me a fedex tracker #. said things were shipped. waited....and waited. Checked my fedex tracker...still hadn't been shipped, even though they said they shipped it. Then they told me one of my items was not in stock and to chose another.
So I did. I got suspicious when my stuff didn't arrive soon after sent. I started to read reviews..should have done that in the first place. Luckily I paid with paypal. I filled out a grievance and the money was returned immediately.

They are criminals. He assembled my bike for an added charge, the brakes wouldn't work and the front wheel wouldn't turn. He had me there for 2 hours trying to fix it and when he couldn't, I asked for a refund. The owner came and said that once I sat on it to test ride it, he couldn't offer me a refund. He was rude, verbally abusive and disrespectful. I left the store and left the bike there. The manager told me I was leaving them with a free bike because it wasn't theirs anymore. I couldn't take home a bike that I would die riding! The brakes didn't work! This company is a sham 100% and the manager and people working there should feel ashamed of themselves.

I found Jbikes.net on a sponsored ads on Google. I checked their website and found two bikes that I liked. On the website it stated that the bikes are all assembled and it did not mention any fee for it. Also they state that if you shop in the store you will get a free gift and you pay no sales tax. I thought the bikes were great deal and with the offers it's worth the drive. I drove from LA to their store in La Puente, California. It was close to 34 mile drive each way. When I got to the store, no one came to help me.. In fact I passed by two again guys at the front counter and neither way said hello nor did they ask me for help. I even made a joke boy are you guys far.. And neither laughed or acknowledged me.. The store was empty and no one else in it. I finally found another Asian guy who was assembling bikes and I asked him for help and he told me go back to the counter. To make a long story short, I finally got help and found one of the bikes that I was looking for. When I asked about the other bike, the employee kind of laughed and said "me and my friends bought all those bikes.." I didn't even bother mentioning that on their site it clearly stated they were available both online and in the store…

The other bike I wanted had no pedals, so I couldn't really seat on it and see how it feels, and when I asked where the pedals were, the employee stated that they take them off so no one rides them to try them out.. I found that strange but that's their policy I guess.. The bike also had the chrome cheeping off the handle bar.. I asked them if there is another one?? Then the other Asian guy, who was the owner called his warehouse and found out there was another one.. He then tells me I can go pick it up there.. not that someone will bring it in the store.. again I found that a bit strange for service… and keep in mind I called them before I left to make sure they had that bike in the store and they told me they had a few on hand.

I finally decided that I like the bike too much and I wanted it.. all the sudden everything in the price started to change.. First, the owner told me that the price with no tax was good only if I gave cash.. I found that very strange and I have reported their company to IRS as well for tax fraud… Then the owner in the middle of our conversation leaves very rudely and tells his employee "see what he wants!!". Then the employee comes and tells me I also have to pay $23 dollars additional for the installation.. When I brought up the website, the owner came back and said, the website and store are not the same.. what does that mean I asked? It stated all bikes were installed on the FAQ section on their page, but apparently only for the ones ordered online.. but bikes are delivered in a box, not assembled I said.. he ignored my comment.. Then the owner said also the gift are for selected items, and at that moment he did not feel that was a selected item. I told him No where on the site does it list what bikes were selected items.. then he stated " cruisers".. Keep in mind I was buying a cruiser.. But the owner said not that one..

I will not recommend Jbikes.net to anyone.. they are shaddy, they run false advertisement, they are rude, they give no service or help.. the owner is rude and since he makes good money acts like he owns the world. The owner nor the employees had much knowledge of bikes… all their bikes are cheap and from china that are worth half the price.. I would have reported them to better business bureau but off course just like all shady business they are not members.. Furthermore, when I stepped outside to think about what just happen, I saw the owners wife pull up to the shop with a brand new S500 Mercedes worth over $120 ,000… Now I know where all that cash he kept on asking me for goes to..

DO NOT SHOP FROM THEM, THEY ARE CROACKS, SHADY, THEY RUN FALSE ADVERTISEMENT AND SALE OVER PRICED, HEAVY, NON-QUALITY, JUNK BIKES AND PROVIDE NO SERVICE!!!

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Cindy M. I find many things in your review very irrelevant, how does the owner's wife car affect their services for you? If it states that bikes are assembled online, that does not mean that they are already assembled in stores. Also, it would make sense that they would take the pedals off of the bike because the store is responsible if someone gets hurt using one of their bikes. PLUS, paying in cash does not necessarily mean they're trying to perform tax fraud. There's very legitimate reasons why they only accept cash only, especially if they aren't charging sales taxes. Its faster transaction, and they're helping YOU out with paying less, so why complain? No one is forcing you to buy a bike, if its cheap and unfit for you then go elsewhere. It's unnecessary for you to badmouth a company just because you didn't get YOUR asking price. They're running a business for themselves, not to please your every need. Sorry to say, you're just arrogant.

8/27/10  •  Votes (0)

David r. Its good that jbikes.net hires someone to make a comment against my experience... but its still does not make their junk bike store any better... first of all do you understand what service means cindy?? I don’t think you do.. you stated that “they are running a business for themselves??” what kind of crap is that... have you ever heard customer is always right.. without customers they don’t have a business for your information… if you understood that then you would understand how to run a business like most successful business in this town... the wife owns a very expensive car and the guy sales junk Chinese bikes.. you put one and two together, retard and you can tell that his cash that he collects from customers without reporting to IRS went to that car.. so the owners wife car shows the greed of this monster, low class Asian owner.. As far as the cash stuff goes.. I have spoken to IRS agent about it and they stated that its a crime what he is doing and he will be investigated.. I can’t wait for his ass to get fine for back taxes!!! what kind of idiot thinks not paying tax is a faster transaction... maybe instead of this stupid reply by the company trying to disguise themselves as a customer, jbikes should learn how to give customer service.. again from the last comment by the company you can tell what kind of shady business they are running… DON’T GET FOOLED, AVOID THIS BIKE SHOP!!!

8/28/10  •  Votes (0)

Tamara W. I was about to purchase a bike from JBikes and while browsing around for reviews, I came upon this one. And being Asian myself, I feel like I have to respond. David R. You sound like a racist... and La Puente is not the best place to be a racist because the city is bordering Rowland Heights, which more than 80% of its population are of asian people. Out of those 80%, at least HALF OF THAT PERCENTAGE drives Mercedes or a BMW ... so does that mean they should all be reported to the I.R.S for tax invasion? Aside from that, the points you made were pretty misleading. Next time, before posting false public information, go on that merchant's website to review their information before making your complaints. Clearing stated on the products page, the merchant stated that the customer have the option to pick up the bicycle FULLY ASSEMBLED or IN BOX. From reading your post, you WERE given those two options by the sales reps to either have the bike fully assembled for an additional fee or to have it picked up in box at another warehouse. You declined both so why are you complaining? On the website, it also stated that only free gifts and special discounts applies to QUALIFIED ITEMS and to SEE STORE FOR DETAILS. Obviously, according to your post, the bike you were interested in were not part of the qualified item so how is that the company's fault because you didn't get your way? I think you were probably just upset because you made a dumb joke and even those "asian" boys didn't laughed so you decided to take it out on them for not giving you the kind of attention you've lacked all your life. You said Jbikes probably paid Cindy to leave a comment, but who knows? You could've easily been paid by one of JBikes' competitors (and there are many out there) to leave a negative feedback as well to hurt the company's reputation. I am not sure if you are aware of this (but I guess obviously not), MANY bike shops leaves pedals OFF their bikes to accommodate more showroom space to display their assembled bikes, and as Cindy has mentioned, for the safety of the customers as well. And since it is a bike, what if a customer takes it out for a test spin and ends up in an accident ... ? Should Jbikes make the customer purchase the bike after its been damaged? And what if the customer decides to sue for any injuries due to the accident? The biggest disagreement I have with you is that you mentioned that "the things are cheap and made from China" (another racist remark) ... because it sounds to me you are pretty cheap but obviously, you are not from China. Finally, I think you must either not be a very smart business man yourself or even have any in your social circle of friends ..... just because a company OFFERS YOU DISCOUNTS IF YOU PAY WITH CASH does not mean they are NOT PAYING TAXES. Many company offers to PAY your sales tax if paid in cash to avoid any credit card surcharges that are now rocket high. You will most likely get an invoice WITH TAX CALCULATED, but with that amount deducted from your total so YOU wouldn't have to fork over the tax so YOU can save money. This doesn't mean that the tax will magically go away because it will be the merchant that will need to fork it over. You probably wouldn've known this if you would've actually made your purchase. ::Shrug:: Honestly, if I was the wife and if the mercedes WAS brand new, I would've been offended because you mentioned that she was driving a S500? Either you are lying or your eyesight must've had problems because Mercedes STOPPED making S500 and replaced it with the S550 since a couple of years ago. Most likely, I am thinking it is the latter since you did mis-read the information on www.jbikes.net......Get your facts straight and stop being a RACIST just because you are too cheap to pay full price for a bike and wanted discounts to compensate for your few dollars worth of gas money! However, thank you for your post, though, because I would've never known that Jbikes offer cash discounts ... I guess I'll just stop by there in person on Monday. :)

8/29/10  •  Votes (0)

lisa k. I have been looking for a certain cruiser and I found jbikes on the internet in my search.. I happen to read the comments of many people, in fact at the bottom of this page there is a link called filtered where it even shows more comments about this business.. I am Asian and some of the comments seemed a bit out of line that were left by other customers... and so I thought I better go and check it out myself... unfortunately the comments were pretty justified... I did not get good service, they were rude, their items were mostly dented and had scratches and paint chip on most of their bikes... and for some reason they kept on staring at me like they have not seen a pretty Asian girl in their life… I wish I would have gone with my boyfriend or brother.

Anyways, like others stated in the reviews the price was not the same as advertised.. they lack manners and I will never go back.. I will make sure no one i know will go to jbikes to get treated like I was... This is really a sorry excuse for a bike shop and in my opinion they are not honest business...

8/29/10  •  Votes (0)

lisa k. I have been looking for a certain cruiser and I found jbikes on the internet in my search.. I happen to read the comments of many people, in fact at the bottom of this page there is a link called filtered where it even shows more comments about this business.. I am Asian and some of the comments seemed a bit out of line that were left by other customers... and so I thought I better go and check it out myself... unfortunately the comments were pretty justified... I did not get good service, they were rude, their items were mostly dented and had scratches and paint chip on most of their bikes... and for some reason they kept on staring at me like they have not seen a pretty Asian girl in their life… I wish I would have gone with my boyfriend or brother.

Anyways, like others stated in the reviews the price was not the same as advertised.. they lack manners and I will never go back.. I will make sure no one i know will go to jbikes to get treated like I was... This is really a sorry excuse for a bike shop and in my opinion they are not honest business...

8/29/10  •  Votes (0)

Tamara W. Reading the comment from Lisa cracked me up. Did it ever occurred to this particular Lisa that maybe, she didn't get any "special" services because she wasn't as "pretty" as she thought she was? LOL. I think maybe, she was stared at because the bike shop IS located in La Puente and petty theft does occur often in that area - wouldn't blame the poor guys for being extra cautious ::Shrug::

I think when I go to Jbikes on Monday, I should advise them to put up more mirrors so their customers such as "Lisa" can take a look at herself when her "pretty" butt gets booted out the door.

8/29/10  •  Votes (0)

Aim G. Jbikes is not a real company! They steal from people and are rude.

5/12/11  •  Votes (0)

Aim G. Terrible customer service. NEVER shop there. From all of the reviews all over the internet that I have found this owner runs the same game on people over and over again. I have reported them to the BBB and will be calling the local chamber of commerce.

5/12/11  •  Votes (0)

This company has the worse customer service ever. We purchased a beach cruiser from them that arrived with damage to the frame. We took pictures and sent them to the company that same night. Wrote them 2 more times and called them more than 3 times. No response to the damaged bike.

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Roberta B. Similar experience here. They sent the wrong bike and completely ignored my attempts at reaching them via phone or email. Very poor customer service.

1/4/11  •  Votes (0)

This is not a real company! They steal your money! DO NOT ORDER from them!!!

Well the story is that I've been wanting to buy a bike for myself a while ago and I've been searching and doing my homework, making sure that that my hard earn dollar is well spent. So after a week of searching and reviewing, I've stumbled to this site call jbikes The reason that I've decided to purchase from them is that they answered my emails and even had a live operator to answer my calls. You see I don't like purchasing items online w/o being about to speak to a live operator. So that's my experience w/ Jbikes.net

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Aim G. This is not a real company!!! They will seal from you!

5/12/11  •  Votes (0)

This was the worst online shopping experience I have ever had. I received the wrong item and found it almost impossible to reach someone on the phone. Their voicemailbox was always full, and my requests to speak with a manager were ignored. After a couple of attempts, my emails were also ignored.

I sent back the wrong bike that they shipped to me, but was told that the bike I had actually ordered was no longer in stock -- even though I repeatedly sent emails requesting that the correct bike be sent to me or even held until they received the first bike.

I eventually had to file a claim with Paypal and received a refund after JBikes had my money for over 5 weeks. If I had not used Paypal to pay for the bike, I strongly feel that all I would have right now is a Fed Ex tracking number and a lot of aggravation.

There are lots of other places to order a beach cruiser. I strongly suggest that you avoid JBikes.net.

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Aim G. Agreed! Terrible company!

5/12/11  •  Votes (0)

I purchased a cruiser on Monday the 21st and returned to purchase a second cruiser the following day. I had a pleasent experience with the salesperson and the person I believe may have been the owner. The first cruiser was assembled within an hour where other shops told me it would take days before I could get the bike. I must say that I will return to purchase another bike and will recommend this store to my friends and family.

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Roberta B. Reading these comments, it sounds like this isn't a horrible place to buy a bike in person, but definitely avoid trying to buy something online from them. Their customer service is terrible, they are almost impossible to reach on the phone, and it seems suspicious that so many people have posted complaints online about receiving the wrong item, damaged items or have waited weeks for items that were supposedly "in stock." I had major problems trying to get the right item shipped to me and it has been over a month!

1/4/11  •  Votes (0)

Aim G. This is a fake company! They seal from people!! Buyer beware!!!

5/12/11  •  Votes (0)

I have been waiting for a bike from them for over 3 weeks now. The money was taken from my account 3weeks ago, and I still haven't received a bike. The worst part is I payed for same day shipping and they failed to inform me that it wouldn't be shipped the same day, yet they still took the money. What a joke.(oh, and I live 3hours away from there shop!)

Previously reviews have said a lot of negative things about JBikes however, I just had a very positive transaction with them. I ordered two Beach Cruiser bikes from them on June 22nd and they arrived on June 29th damage free and as described on their website. The bikes were very easy to assemble and I had no problems with any of the parts not fitting, being scratched, dented or bent. I look forward to many years of enjoyment and would not have any reservations with purchasing another bike or accessory from them.

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Aim G. This is a fake company who steals from unsuspecting people!

5/12/11  •  Votes (0)

I bought a bike from J Bikes off EBay. The experience started out very positive but after my 36 year old son assembled the bike he found the front rim to be bent, making the front tire wobble. I wrote to J Bikes, below is how are unedited correspondence went, which I found less than satisfying, as in customer satisfaction:
March 27, 2012
Dear jbikessuperstore,

Hello,
I received my new bike yesterday, very speedy delivery-Thanks I put it together and found the front tire/rim is bent so it wobbles. What should I do? What will you do? I don't want to send the entire back. Please respond ASAP

Thanks
- mskyti

Dear mskyti,

Hello,

If the wheel is indeed bent you can send this back to us and once we recieve it we will have this repaired for you or send you out a new rim.

Please advise so we can authorize the return of the wheel.

Thank you.

-jbikessuperstore

Dear jbikessuperstore,

The wheel is "indeed" bent. Will the return be at my expense???
-Mskyti

Dear jbikessuperstore,

Would you be willing to credit a percentage of the purchase price to me and I will go to the bike repair shop by my home for the repair, avoiding the shipping fees and saving some time?
-mskyti

Hello,

Who assembled the bike for you? We do highly suggest with all mulitspeed bikes that you have them professionaly assembled for you. If the wheel is wobbly this may need to be adjusted. All bikes requiring the wheels to be aligned and tuned. You can have the bike shop inspect the bike for you and they can contact us. However we will not offer any credit or any adjustments for fixes. Please alos provide a photos of the wheel to ebay@jbikes.net.

Thank you.

-jbikessuperstore


March 28, 2012
Dear jbikessuperstore,

I assembled the bike using the very comprehensive instructions that accompanied the bike, and took it to the Hub Bike Co-op close to my house for two reasons; 1.) As I'd initially planned to do all along I had the assembly looked at, the breaks fine tuned, and the handle bars and seat adjusted as you suggested. And 2.) because there is a slight wobble to the front tire and, I wanted professionals to look at both tires and to give me an estimate to establish what would be fair as and adjustment from you, the seller, for the defective item. Attached please see the estimate, along with contact information if needed to the professionals I contacted regarding a percent credited for the damage. The professionals I contacted state not only the front tire but the rear also is "untrue", which I am of the understanding is industry jargon for 'bent". I am not asking for JBikes to pay the cost for the rims to be fixed, I am only asking for a credit of say 15-20% of the cost of the bike, which I think would be fair.
- mskyti

Found there is no way to attach a file, so I was unable to send estimate.

Dear mskyti,

Hello,

We stated in our initial email that if the wheel was indeed bent to have it sent back to us and we would ship out a new wheel. It is not our obligation to pay for a service or credit you back for a service that you took upon yourself to have done. We provided a solution that could be take care by us. You will not be credited back for the service you paid for.

Thank you.

- jbikessuperstore

Dear jbikessuperstore,

My initial response to your initial reply was/is: at whose expense will be the shipping charges for my return shipment to you?

- mskyti


Dear mskyti,

Hello,

This would be either at your cost to send the wheel to us, or we collect a deposit of $45 to have the wheel shipped to you in order to gaurantee the wheel you have is sent back to us.

Thank you.

- jbikessuperstore

I too should have read the review a head of time also, but going forward I will let everyone know, from my perspective this is not a company you want to do business with. It is like they were deliberately provoking me in an attempt to piss me off. NEVER AGAIN!!

What a joke! Placed an order on Sunday and was told bike ordered was not in stock 4 days later. Requested to cancel my order and 10 days later ended up going to my paypal to file a complaint. The next day paypal had got the credit back to my credit card. Still waiting on the credit to show up on my balance though. I was told it could take up to 30 days to show up? Watch out for this site! Bait and switch, money tied up forever, and little if any response from their customer support, if you can call it that. If were not for using paypal, my order will still say processing (which it still does?) on the jbike.net site. Beware, the site is set up to take your money and they don't care if they have what you ordered or not. And, they don't seem concerned that your money is tied up forever either. If all goes as planed, you may very well have a good experience with them, but beware if you have a problem, it remains a problem until you seek a 3rd party like paypal or you credit card people. Nevertheless, if a problem, up to 30 days to see your money again.

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Roberta B. This is pretty much what happened to me. I am hoping that Paypal will help me get my money back.

This is the worst transaction that I have ever been involved with, and I buy a ton of stuff online and through Ebay.

I should've checked the Better Business Bureau before buying anything -- JBikes' rating is an F. Seriously, check it out.

1/4/11  •  Votes (0)

Aim G. I just filed yet another complaint with the BBB for this company!

5/12/11  •  Votes (0)