The return policy is only 50% of what you paid so be aware of that. (in 13 reviews)
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Ordered a dress for a huge awards dinner for work, the web site said jersey material I received the dress to find it is LACE. I have tried to email the email address on the site and use the live chat and NOTHING works. The site appears closed down, and the email bounced back. I am so unhappy with this dress and cant reach anyone. I spent almost 200.00 on a dress that looks NOTHING like the pic and isn't even the same material. AWFUL save your money.
I ordered a pair of shoes which arrived in such a terrible condition i.e. all bashed and battered, that they could not be used.I contacted the company to ask for a replacement pair or refund - after several weeks of excuses by the company - I got neither! All I kept getting was excuses about how expensive things were to post for them and that I should keep the shoes. One of their correspondences even told me to keep the dress - I ordered shoes not a dress; so they obviously were not taking my complaint seriously!! I have put this down to a VERY BAD EXPERIENCE and would strongly suggest that no-one uses this company....THEY ARE A DISGRACE!!
Be aware of this company!!! This company SELLS COPIES of famous brands which are moreover MADE IN POOR-QUALITY. I (with my lawyer) exchange with this company 74 e-mails in order to submit a complaint against dresses made with defects during the warranty period. This company DOESN'T GUARANTEE usual rights provided by european companies, such as WARRANTY, RIGHT TO RETURN, REPAIR or REPLACE the product or the right to a REFUND for your dresses, they will maximally propose you 10% discount on your next order, which is hilarious.
Tip for consumers: Don't buy from this company anythingAsk M about IziDress
I truly wish I knew about this site before I ordered. I received a red dress when I ordered champagne. I have gone back and forth with them via email for over a week. I have an email acknowledging that they sent me the wrong color yet they refuse to refund or send me the correct color. If you call their number, you get a Chinese person who tells you to email. When you email, you get a return email usually around 4 am (Florida time) because they are in China. The emails are poorly written. They have acknowledged it's their mistake, yet they will not fix it. PLEASE DO NOT GET ROPED IN. SAVE YOUR MONEY!!!!!!!
I went to my seamstress to get my dress hemmed and she ended up having to do a lot of other work as well , it is still not perfect due to the poor sewing job they did .the customer service there is terrible and there is no way they will take it back . the wedding is less then a month away so it will just have to do , makes me sad though because it is my only daughters wedding and I wanted to feel special for it , not have to wear a make do dress. .
I was warned by my daughter not to buy a dress for my son's wedding online, but I did not listen. The dress was beautiful and I really loved it.
I order a bigger size than I usually wear in case there were problems. When I got the dress I excitedly tried it on. I almost cried....I could not even button it up in the back. The neck was weird and was choking me.
Then I looked at the size inside the dress. I was so relieved to see it was a size 6!!!
No problem, I will send it back.....NOT!
They had me take pictures to PROVE the dress did not fit and send my measurements....seriously??? OK, so I want my money back, so I did it....So now they are insisting that the dress is the correct size and that I should go to my own tailor to have it fitted....
Oh yeah, and they will give me $10 if I refer my friends....HAHAHAH
What a joke!
DON"T BUY FROM THEM!
Dress looks nothing like the one I ordered, and I can't even pull it up around my hips! They refuse to see the problem, disputing the charges with my credit card company. Don't buy from them they sell under jjhouse.
This is thier response to the problem
"And your dress is very beautiful and almost the same like website, so
hope you can keep it and we will refund you 10 dollars as
discount,ok? hope you can understand."
I really don't know how this company still in bussisnes stealing people money. The should be in jail . Seriously so many victims of this company . I order a beautiful wedding dress on their page and when I received it I almost have a heart attack I wasn't something completely different. It seems a two year old made it .and when you contact them for return theu tell you they are very sorry but they will a discount on next purchase . What is that who would buy something again from them? I wish I would've read the reviews before loosing my money.
Please Do not buy from here.
I attempted to cancel my order less than 12 hours after I'd placed it and they sent me several emails responding that I "will love the beautiful dress we are going to make you" and that I was not allowed to cancel my order. The dress came 2 weeks later and was no where near the size I'd ordered. Looks like they took a smaller dress and just added more fabric in the middle area. The shoulder strap sits near my elbow, the neckline (one shoulder style) sits just below my throat. The zipper was not adjusted at all, so there's nearly a 4 inch gap when I put the dress on. It isn't even close enough in size to be able to have it tailored. A very expensive way to figure out this place is awful. Stay away!
I bought a pair of shoes from them. The shoes don't fit at all. I can not wear it. I asked for exchange. I was happy to pay for the postage. I emailed them explaining that the shoes don't fit. After 8 emails and 4 days, finally i received answer that they can not help me but they are offering me a discount for the next product. They advice me to sell the shoes or give it to my friend as a gift. I will never buy from them ever again.
As many other reviews here (but none on their website, very interestingly) say, the dress you receive is not the dress in the picture. My dress had about half the embroidery as the pictured dress. When I emailed to return, over a week of back and forth followed, including me sending photos. Here are some excerpts from their responses, which were also riddled with grammatical and spelling errors;
"It is normal for a handmade dress to be a little different ". 50% less embroidery is not a little, and if this dress is handmade, I am a giraffe.
"Your dress is still very beautiful ". It is made if shiny, stiff, cheap fabric.
"We hope you keep it." Seriously?
After all this, they offered me a $10 refund, not the 50% promised in their policy. Completely insulting.
I could care less about the money at this point. It is the principle. Either you sent me what I ordered or you did not, end of story. And the condescending emails were simply shocking.
Don't waste your time and money. Do not buy from IziDress. Ever.
SITE IZZYDRESS.COM ABSOLUTELY AND REAL SCAMMERS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ordered dress I got different what I saw on an picture, about return they DONT WANT TO DO IT, and doesn't matter what and how you talk to them. PEOPLE NEVER MAKE ORDER ON THIS SITE THIS LIARS !!!!!!!!!!!!!!!!!!
I too odered from this company. I received the dress and when my daughter tried it on it was nothing like the picture, in fact it was a horrible mess. There is an underskirt of organza over a tightly fitting lining. The organza is only one lay and is 4 inches longer than the lining. It cannot be fixed as there is a wire in the hem. The lining part of the skirt is all bunched up and the beading on the bodice looks nothing like the picture. I have contacted Izzi dress every day and their response is a version of one of their email's below "We are very sorry for didn't let you satisfied with the dress, the dress is not perfect, but we already paid the dress fabric cost, labor and shipping cost, the dress is useless for us if you return, so hope you can keep it and make alterations in your local place, we are willing to refund you $13 and offer you 10% discount in your next order, and pay more attention to the quality in your future orders." The dress has to be taken apart and redone to even begin to be wearable and no one I know is going to do that for $13. So they acknowledge the dress in not perfect, but they are telling me to keep it and get it fixed. In other emails they are telling me to sell or give it as a gift. Sure they have a return policy but I am asking for them to fix a defective product. Visa and MasterCard should revoke these fraudster's merchant numbers
I returned the dress as it came with the same package since it is not suitable and does not look like what i have ordered, they clain that they did not recieve the dress yet, and for that they cannot refund my money back so i lost 188 dollars for a dress that i did not have.
I ordered two mother of bride gowns and exciting opened the package that was deliver on time and end up being in tears- Dreses were made 2 sizes smaller than the size I have ordered- Tailing was very very bad and fabrics are cheapest you can imagine- I have never seen any dress made like these from 3 different cheap fabrics sewed on top of each other- - Evening gowns looked like a winter heavy jackets- Lace was very stiff and chiffon was cheapest you can imagine wrinkles so bad too not even want to mention about the bad smell of the fabrics- I wish I read the revews before I ordered- I could buy better dresses form Nordstrom for cheaper prices that what I have paid for- Site Pictures are totally MISLEADING! They should not be allowed to do buisness on line bc they site is also not secured-
THE DRESS I RECEIVED IS NOTHING LIKE THE PICTURE! TOTALLY DIFFERENT!
I AM VERY UPSET WITH THIS COMPANY. I AM WAITING FOR A FULL REFUND!
EVERYTHING ON THE DRESS IS TOTALLY DIFFERENT THEN PICTURE SHOWED.
(NO SCALLOPS, NO SHINE/SHIMMER, NO SLEEVES, DOESN'T LOOK AT ALL LIKE THEY ADVERTISED) DRESS CAME IN MAIL FROM "CHINA". I WILL REPOST WHEN/IF I RECEIVE MY REFUND.
I ordered a dress from IziDress & unfortunately, the dress fell quite short from the online picture. The dress I received was a cheap knock-off of the original. The hem hung out of the bottom, there were threads everywhere, the general fit was off & the material was very low grade. I am not a snob & have worn dresses to events from H&M that cost $60 but please know that you will not get a quality designer dress from this website. The return policy is only 50% of what you paid so be aware of that. The positive is that the dress arrived earlier than expected (China, Cincinnati, OH, USA to AB, Canada) and it did not smell like some of the other reviews mentioned. I would not order another dress from this site.
Don't believe a word - the reviews are a set up. I tried to submit the following with a "1" review and the site used "captcha" as an excuse to deny the upload a dozen times. DO NOT MAKE A PURCHASE FROM THIS COMPANY - the return/exchange policy is a fraud:
The dress "fit" measurements described - and was delivered not one day sooner than expected . . . but the v-neck resides around the throat (no where near cleavage), the "tea length" will hit the ground on anyone under 6', the sleeve circumference of 10" in no way accommodates the normal size 12 US woman and there was no description wherein I would have expected as thick lining to burden this chiffon dress. Beyond that, the return policy is non-existent and the customer service on the chat line had one stock answer: Go to a tailor and spend more money. Anyone know a tailor who can ADD material to a sleeve? It's only use is trash - what a waste of money. I begin to doubt the reviews ... which are oddly frequent for one dress. Scam? You betcha!
Tip for consumers: DO NOT SHOP HERE FOR IMPORTANT OCCASIONS!Ask Laurie about IziDress
DON'T BUY FROM THIS COMPANY!!!! Dress was awful. You get no where if you call them and the emails are so obvious they don't care and are not going to take the dress back or give you a refund NO MATTER WHAT YOU SAY OR PICTURES SENT. Won't give refund even if dress is defective. They tell you to resell it. Like someone would want to pay for that poor quality dress. PLEASE DON'T BUY FROM THIS COMPANY.You'll just be giving them your hard earned money for nothing!!! It's like they have young girls just learning to sew make the dresses.
Tip for consumers: DON'TAsk Carol about IziDress
I got a dress. It was not the right color. Was not made right. I have been trying for a week to return the dress. All I Keep Getting IS A Run around. They will not send me return address. A normal company puts it in the package. You should not have to send 6 e mails. Don't bother calling the number on the website they ate in Hong Kong and ate clueless and will not give any info. This so called dress company needs to be investagated. By reading the reviews it is an on going disaster. Just wish I had it first. Live and learn!!!!!!!!
I ordered my Wedding dess off Izidress.com, thinking it was a bargain, little did I know they make rip off designer dresses. When I received my wedding dress it looked nothing like the dress advertised, the beading was completely different, there was threads hanging off it an beads hanging, there were even purple drip marks on the back of it, the mesurments were off, too big around the bust an too small around hips! I took pictures straight away and sent it back to the address that was on the invoice, an expressed shipped it, and now they are saying they havent received it, I got a tracking order number, and it has been delivered! And now they saying I sent it to the wrong address. Its been well over a month and I've threatened to sue and I've followed their so called return policy, and still they are giving all sorts of excuses, and still no refund of $242.27AUD what can I do to ge my money back, im not going to give up.
Although I have not ordered from izidress, through reading comments on their website, I noticed some strange things. Some comments under certain dresses refer to a dress under a different name. Also, some comments thank "fabprettydresses" or "prom girl", two other cheap dress sites, so I assume they are all working for the same company. I found three review in a row of people with the name "Magda". Something doesn't seem right here...
The dress i paid for was very nearly 200eur. When it arrived it was the wrong colour, size and looked very cheap. I checked the returns policy and I have to now pay then 50% of the cost to return it. Not good. Their live chat does not work, they dont reply to emails or phone calls. Worst ever. Avoid
I ordered a dress for my daughter's wedding in a light plum color! Not only did the dress look nothing like the picture but it came bright bubblegum pink! They offered me $10 compensation! I had to ship the dress back in 3 days from the delivery date according to their policy. The dress cost $65 to mail it back to Singapore! Totally disgusted and disappointed! I will tell everyone I know not to ever order from this company
I am just now reading all these statements from people very unhappy about their orders! I also, have been trying to reach this company about a dress I recently ordered for my daughters wedding. No one responds to my emails or phones. I'm calling my bank tomorrow to file a complaint. Thank goodness I've not received my dress, yet. I hope I can get this handled soon. I also hope someone puts this company out of busniess, please don't order anything from them.
I wouldn't even give this company 1 star! They are the most fraudulent site out there. They charged my mother $300 to purchase a wedding dress for my wedding and my sisters wedding. Mind you, mine is only 3 weeks away. My sister is over 6 months away. They came back hacked up with scissors, over 8" too short and the stitching wasn't even executed right. The dress was falling apart from every direction just by grabbing it out of the bag. They will charge you 1/2 of your refund just for a "restocking" fee, plus you have to pay for shipping back to China...I really wish I could post a picture of how atrocious these dresses look. If I don't have all of my money back, I am suing for fraud!
I bought a dress for my mother for my brother's wedding. I will give it to them that the shipping was on time, but the dress itself was horrid. The belt around the waist at the seams didn't line up. (One side of the seam was higher than the other) From the knee down, the seam was sewed curving making the dress lopsided. I read their return policy and asked for assistance via email and they completely rejected my money back. I would highly recommend avoiding this website unless you like throwing your money away.
PLEASE DO NOT BUY THESE DRESSES. THEY ARE POORLY MADE AND WHAT YOU SEE IS NOT WHAT YOU GET. DRESSES ARE MADE IN SINGAPORE AND IT TAKES FOREVER TO GET TO YOU. THEIR RETURN POLICY STARTS WITH ONLY 50% OF YOUR ORIGINAL PURCHASE AND WHEN THE COLOR IS OFF, IZIDRESS TELLS YOU IT IS DUE TO YOUR COMPUTER. I PAID ALMOST $200 FOR MY DRESS AND DONATED IT TO GOODWILL.
Do not order form Izidress! Check out the FB page Izidress Victims. So many people with the same story as mine. The dress we received looked nothing like the one we ordered - not even the same color. Check out their return policy (which I am embarrassed to say I did not before I ordered). The only reason a company would need a return policy that is that awful and restrictive is that they EXPECT many dissatisfied customers! Shame on Izidress!
I got married almost three years ago, I had a wonderful experience. I ordered a custom fit dress and it fit me beautifully. I only had one problem as the shipping company lost my dress. Izidress acknowledged the mistake and rushed me another dress. Their customer service was great and I did not need to use their return policy as I was extremely satisfied with my gown.
If I could leave a less than 1 star I would! The dress I received was so poorly made & then I don't know what measurements the crack head used to make it, but it fit everywhere until you got to the bust & it was 10 inches to small, 10 inches how does that happen, well maybe because it was also 18 inches too long!!!
When you try to return, they say, take to seamstress, have professionally measured, & send with pictures. We will contact our stare to see what happened. You can't freaking read a tape measure is what happened, idiot!
So I spent $150 on a dress I can't return & I can't wear, thank $#*!s.
I ordered a gown in regency (dark purple). The dress was ok. Some of the sequins were loose and fell off as I took dress out of box and again as I out dress on. I used custom sizing and the dress fit me well. Although I messed up the measurement for the hollow so the dress was too long even with my 3 1/2" high heels and 5'8" height. Nonetheless, I received quite a number of compliments on the dress. I'd like to order another dress but reluctant to do so given all the recent issues other consumers are facing. I've done online chat with Izi and they assure dress will be nice. Jury us still out on whether I will order another dress. Customer service for my first order was great. Order acknowledged quickly. Dress shipped quickly and delivered by DHL. izi provided me with tracking number so I could track dress. Let me know what you think of my pics. The yellow dress pic is what IZI posted on their site. Note that regency (dark purple) may appear as blue when photographed.
Tip for consumers: When using iPad to access izidress.com, I added a dress to the shopping cart but did not check out or enter payment info but when I hit the back button, the Izi site created an order and requested payment! I requested immediate order cancellation by email and phone since site dies not allow you to delete or cancel order. Izi told me "no worry". But order is still sitting in my account with "pending payment" status! Fix this Izi!!Ask Nicole about IziDress
Did you know that does not matter how bad you dress looks on you, you can never return your order???
Tip for consumers: Don't buy here!!!Ask Offer about IziDress
I received the dress I supposedly ordered from Izidress and it turned out to be a huge disappointment. The dress arrived in the wrong color so I am unable to wear it as the color is not the theme color for the function. I wear a size 6 but this dress, even though it state size 6, zipper could not go all the way up. There were threads hanging from the dress and it was not hemmed. Sequins were falling off that fell onto the dress during manufacture. The dress seemed like it was made by an 10th grade high school sewing class student. I am not very fussy but this dress will certainly not be worn by me but donated to a charity. I just reviewed comments on line about your company and will be adding mine. I wish I had seen them before I sent you my money.
Do not buy from this company! It is a total scam! I received a dress without a size label in the dress. I ordered a 12 - my measurements are exactly what the requirements are. The dress is equivalent to a 4 or a 6. I was instructed to take pictures of my bust! I have contacted the Attorney General, my lawyer and is working with my credit card company.
They do not even deserve 1/2 of a star!!!
Do not buy anything from this company!!!! We ordered what looked like a wonderful mother of the bride light blush, long dress and I am absolutely baffled at what came in the mail! My mom would like an Easter peep candy if she ever wore this dress! It is such a bright pink, the material and patterns do not even the same! It is absolutely not the same dress!!!!
To make it worse, after calling them multiple times for a return, they ask you send a picture of the color... Oh I did! With a side by side of the dress we wanted and the dress she got, which clearly shows their mistake and that they are fraud!!!!
Someone with really broken English wrote back and is claiming they are both pink so they won't give us our money back. If the picture looks blush pink that is the pink I want!!! You can't just send me a pink color in general!!!? WTF!!!
Do not order from this company. I will be calling my credit card and claiming fraud and I will also be posting this on every website I can find so others don't go through what we went through!
Tip for consumers: All zeros for this company!!!Ask Taylor about IziDress
DON'T buy anything from this company customer service is the worst because of the bad English communication. They wouldn't refund my custom made wedding dress or even pay for the alterations needed to fix the problem it was to wide around bust by about 1.5 inches each side - see picture below) even though they had the exact measurements for it. Only offered a discount on my next order. Wish I had found these reviews before I ordered :( anything from these people
I ordered a dress for my wedding and when I received the dress it's too small. It doesn't even close on hip area and top part felt like it would fit huge. I tried calling them. I was told I had to email them. I email them I'm told I can try to tailor the dress. How can I tailor a dress that's too small? They a fraud. They do not refund nor do exchanges... They took my money and now I have no dress either for my wedding. Who has money to give away? I'm a very sad customer. I will be making a report to the BBB.
Tip for consumers: Please check reviews before buying and return policy. Everyone is not honest and fair when it comes to making business.Ask Evelyn about IziDress
Wow - wish I had found this review site before dealing with Izzidress. Ordered a dress that looked very pretty online - form fitting bodice, high waste, flowing t-length skirt... What I received is the ugliest dress I have ever seen! Didnt even bother trying it on - as I would not be caught dead in this. The bodice may be form fitting - but would probably be because it is lined with a very thick polyester - and it is padded to boot! (yay!- just what I wanted to make me look trim!) The skirt is form fitting underneath and a very flowing fabric over the top. All in all the dress is extremely heavy and has zero attractiveness to it. Gave one star because I had to - would prefer to give them negative stars.
I ordered a dress last June. Spent $30.00 to return it to the shipping address provided within one week of order. They have failed to refund my money and said their shipping department never received it. They now want to offer me 50%
Are you kidding me
Buyer beware Not a legitimate Company!!!!!!
I will definitely pursue this horrible service.
If I could give them zero stars I probably would. Ordered a dress 5 sizes too small. The will not let me return it. Return policy is the WORST. They are unhelpful as well. I called to figure out what to do. They want me to send a picture of myself in the dress that is too small. WEIRD! No way will they get that from me. I would never ever in a million years order from them again! If they would just dedicate to having customer friendly policies (ie having quality costumer care, dresses that are the correct size, not cheap material) they might actually get return customers. Instead they leave person after person angry.
Tip for consumers: Just do not use them. Seriously look at the return policy and all the reviews (not on their site) first.Ask Lee about IziDress
First the good. The dress was delivered fast. Material was nice. BUT...this company taught me an important lesson. Read unbiased reviews first, not the company reviews which are ALL 5-STAR. READ return policy. I bought the mother of the bride #IZIED5022 dress. And it looks NOTHING like the picture. It was too small from the bust down and too big in the shoulders, even though I ordered according to THEIR measurement chart. The color wasnt even close to the color chart. Much darker. I was sooo disappointed and ended up buying another dress, which was very stressful not to mention expensive. The return policy is crap, (50% restocking fee plus S&H, 3 days to return, plus must contact them within 24 hrs) Please please read return policy . Never again. Nope.
We purchased a mother of the bride gown for my mother. We received her dress and it was about 5 sizes too small, the zipper in the back was not centered, the bust was WAY uneven, and the hook closure at the top of the zipper was broken. They had me send pictures of us measuring it, and said the pictures were not 'clear enough' and that the tape measure was 'too tight'. They just didn't want to see it and will not own up to their mistakes!...so here we are stuck with a $180 piece of garbage dress that they will not take back. They said they hope I can resell it.....worst company ever.
Tip for consumers: DO NOT USE THIS COMPANY. NOTHING BUT CROOKS. LOOK UP REVIEWS BEFORE EVER BUYING ONLINE...LESSON LEARNED.Ask Jennifer about IziDress
I will NEVER purchase anything again from this company. Terrible refund policy, poor quality and it costs more to return the dress than its worth. They also ask you to LIE about the value when you return it so they dont have to pay tax. There should be some kind of consequence for doing business like this.
Tip for consumers: Don't shop here!!Ask Pam about IziDress
HORRIBLE company. The dress I ordered and the dress they shipped to me were two completely different items. Terribly put together, 4 sizes too small, mismatched fabrics, no beading or applique as advertised, pins left in where sewing was not completed, a random train was added, and.....LORDY!....I could go on and on! They refuse to take it back or refund my money. Even the photos they sent me of their finished product (which they actually sent to show me what a wonderful job they had done) backed up everything I complained about. Their resolution? They told me to take it to a tailor and they'd give me a discount on my next order. ARE YOU FREAKIN KIDDING ME??
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