I would use them again, but I would make sure to order very early. (in 36 reviews)
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Do not order form Izidress! Check out the FB page Izidress Victims. So many people with the same story as mine. The dress we received looked nothing like the one we ordered - not even the same color. Check out their return policy (which I am embarrassed to say I did not before I ordered). The only reason a company would need a return policy that is that awful and restrictive is that they EXPECT many dissatisfied customers! Shame on Izidress!
I got married almost three years ago, I had a wonderful experience. I ordered a custom fit dress and it fit me beautifully. I only had one problem as the shipping company lost my dress. Izidress acknowledged the mistake and rushed me another dress. Their customer service was great and I did not need to use their return policy as I was extremely satisfied with my gown.
If I could leave a less than 1 star I would! The dress I received was so poorly made & then I don't know what measurements the crack head used to make it, but it fit everywhere until you got to the bust & it was 10 inches to small, 10 inches how does that happen, well maybe because it was also 18 inches too long!!!
When you try to return, they say, take to seamstress, have professionally measured, & send with pictures. We will contact our stare to see what happened. You can't freaking read a tape measure is what happened, idiot!
So I spent $150 on a dress I can't return & I can't wear, thank $#*!s.
I ordered a gown in regency (dark purple). The dress was ok. Some of the sequins were loose and fell off as I took dress out of box and again as I out dress on. I used custom sizing and the dress fit me well. Although I messed up the measurement for the hollow so the dress was too long even with my 3 1/2" high heels and 5'8" height. Nonetheless, I received quite a number of compliments on the dress. I'd like to order another dress but reluctant to do so given all the recent issues other consumers are facing. I've done online chat with Izi and they assure dress will be nice. Jury us still out on whether I will order another dress. Customer service for my first order was great. Order acknowledged quickly. Dress shipped quickly and delivered by DHL. izi provided me with tracking number so I could track dress. Let me know what you think of my pics. The yellow dress pic is what IZI posted on their site. Note that regency (dark purple) may appear as blue when photographed.
Tip for consumers: When using iPad to access izidress.com, I added a dress to the shopping cart but did not check out or enter payment info but when I hit the back button, the Izi site created an order and requested payment! I requested immediate order cancellation by email and phone since site dies not allow you to delete or cancel order. Izi told me "no worry". But order is still sitting in my account with "pending payment" status! Fix this Izi!!Ask Nicole about IziDress
Did you know that does not matter how bad you dress looks on you, you can never return your order???
Tip for consumers: Don't buy here!!!Ask Offer about IziDress
I received the dress I supposedly ordered from Izidress and it turned out to be a huge disappointment. The dress arrived in the wrong color so I am unable to wear it as the color is not the theme color for the function. I wear a size 6 but this dress, even though it state size 6, zipper could not go all the way up. There were threads hanging from the dress and it was not hemmed. Sequins were falling off that fell onto the dress during manufacture. The dress seemed like it was made by an 10th grade high school sewing class student. I am not very fussy but this dress will certainly not be worn by me but donated to a charity. I just reviewed comments on line about your company and will be adding mine. I wish I had seen them before I sent you my money.
Do not buy from this company! It is a total scam! I received a dress without a size label in the dress. I ordered a 12 - my measurements are exactly what the requirements are. The dress is equivalent to a 4 or a 6. I was instructed to take pictures of my bust! I have contacted the Attorney General, my lawyer and is working with my credit card company.
They do not even deserve 1/2 of a star!!!
Do not buy anything from this company!!!! We ordered what looked like a wonderful mother of the bride light blush, long dress and I am absolutely baffled at what came in the mail! My mom would like an Easter peep candy if she ever wore this dress! It is such a bright pink, the material and patterns do not even the same! It is absolutely not the same dress!!!!
To make it worse, after calling them multiple times for a return, they ask you send a picture of the color... Oh I did! With a side by side of the dress we wanted and the dress she got, which clearly shows their mistake and that they are fraud!!!!
Someone with really broken English wrote back and is claiming they are both pink so they won't give us our money back. If the picture looks blush pink that is the pink I want!!! You can't just send me a pink color in general!!!? WTF!!!
Do not order from this company. I will be calling my credit card and claiming fraud and I will also be posting this on every website I can find so others don't go through what we went through!
Tip for consumers: All zeros for this company!!!Ask Taylor about IziDress
DON'T buy anything from this company customer service is the worst because of the bad English communication. They wouldn't refund my custom made wedding dress or even pay for the alterations needed to fix the problem it was to wide around bust by about 1.5 inches each side - see picture below) even though they had the exact measurements for it. Only offered a discount on my next order. Wish I had found these reviews before I ordered :( anything from these people
I ordered a dress for my wedding and when I received the dress it's too small. It doesn't even close on hip area and top part felt like it would fit huge. I tried calling them. I was told I had to email them. I email them I'm told I can try to tailor the dress. How can I tailor a dress that's too small? They a fraud. They do not refund nor do exchanges... They took my money and now I have no dress either for my wedding. Who has money to give away? I'm a very sad customer. I will be making a report to the BBB.
Tip for consumers: Please check reviews before buying and return policy. Everyone is not honest and fair when it comes to making business.Ask Evelyn about IziDress
Wow - wish I had found this review site before dealing with Izzidress. Ordered a dress that looked very pretty online - form fitting bodice, high waste, flowing t-length skirt... What I received is the ugliest dress I have ever seen! Didnt even bother trying it on - as I would not be caught dead in this. The bodice may be form fitting - but would probably be because it is lined with a very thick polyester - and it is padded to boot! (yay!- just what I wanted to make me look trim!) The skirt is form fitting underneath and a very flowing fabric over the top. All in all the dress is extremely heavy and has zero attractiveness to it. Gave one star because I had to - would prefer to give them negative stars.
Not the good color, bad size, custom fees added at delivery. They should be launched! Bad joke that costed me 162 dollars!
I ordered a dress last June. Spent $30.00 to return it to the shipping address provided within one week of order. They have failed to refund my money and said their shipping department never received it. They now want to offer me 50%
Are you kidding me
Buyer beware Not a legitimate Company!!!!!!
I will definitely pursue this horrible service.
If I could give them zero stars I probably would. Ordered a dress 5 sizes too small. The will not let me return it. Return policy is the WORST. They are unhelpful as well. I called to figure out what to do. They want me to send a picture of myself in the dress that is too small. WEIRD! No way will they get that from me. I would never ever in a million years order from them again! If they would just dedicate to having customer friendly policies (ie having quality costumer care, dresses that are the correct size, not cheap material) they might actually get return customers. Instead they leave person after person angry.
Tip for consumers: Just do not use them. Seriously look at the return policy and all the reviews (not on their site) first.Ask Lee about IziDress
First the good. The dress was delivered fast. Material was nice. BUT...this company taught me an important lesson. Read unbiased reviews first, not the company reviews which are ALL 5-STAR. READ return policy. I bought the mother of the bride #IZIED5022 dress. And it looks NOTHING like the picture. It was too small from the bust down and too big in the shoulders, even though I ordered according to THEIR measurement chart. The color wasnt even close to the color chart. Much darker. I was sooo disappointed and ended up buying another dress, which was very stressful not to mention expensive. The return policy is crap, (50% restocking fee plus S&H, 3 days to return, plus must contact them within 24 hrs) Please please read return policy . Never again. Nope.
We purchased a mother of the bride gown for my mother. We received her dress and it was about 5 sizes too small, the zipper in the back was not centered, the bust was WAY uneven, and the hook closure at the top of the zipper was broken. They had me send pictures of us measuring it, and said the pictures were not 'clear enough' and that the tape measure was 'too tight'. They just didn't want to see it and will not own up to their mistakes!...so here we are stuck with a $180 piece of garbage dress that they will not take back. They said they hope I can resell it.....worst company ever.
Tip for consumers: DO NOT USE THIS COMPANY. NOTHING BUT CROOKS. LOOK UP REVIEWS BEFORE EVER BUYING ONLINE...LESSON LEARNED.Ask Jennifer about IziDress
I will NEVER purchase anything again from this company. Terrible refund policy, poor quality and it costs more to return the dress than its worth. They also ask you to LIE about the value when you return it so they dont have to pay tax. There should be some kind of consequence for doing business like this.
Tip for consumers: Don't shop here!!Ask Pam about IziDress
HORRIBLE company. The dress I ordered and the dress they shipped to me were two completely different items. Terribly put together, 4 sizes too small, mismatched fabrics, no beading or applique as advertised, pins left in where sewing was not completed, a random train was added, and.....LORDY!....I could go on and on! They refuse to take it back or refund my money. Even the photos they sent me of their finished product (which they actually sent to show me what a wonderful job they had done) backed up everything I complained about. Their resolution? They told me to take it to a tailor and they'd give me a discount on my next order. ARE YOU FREAKIN KIDDING ME??
I ordered a dress, for a wedding. Shame on me for not reading return policy. Kmart would have had a better made dress. As their return policy is $50 stocking fee, and return shipping cost about the same, (you are shipping back to Suzhou, China) my $150 dollar dress was a lesson learned. Fabric quality and sequins (what you find on Christmas ornaments) are less than reflected in photo. I sent email same day to request return information and was told I got what I requested. True enough. However, wish I was writing a review for great customer service. Then, I could have considered purchasing again. Sewing quality is fair about $1 store quality. I have sewn for 40 years so I am learned in this trade. I will suck up loss of money. BUT want to warn others, you dont get what you pay for. I am not saying dont use them. I am saying use caution and if its for a special event, then NO I say stay away.
FORGET ABOUT THIS SITE HORRIBLE WITH NO CONSIDERATION FOR THE QUALITY AND NO RETURN NO REFUND
This is unbelievable. I ordered a dress that looked nice on line but looked terrible on me. I want to return it but they will not take it. What kind of company does not take returns?? I am going to the BBB to report it.
Wow! I wish I had read their return policy before ordering!! I ordered 2 dresses , both were HORRIBLY too small. And they won't post any negative comments on their site.. Man, chalk this one up to experience, and expensive one at that.
I am so upset with this website i dont understand how people can do this to their costumers... Im getting merried in octuber of this year and i dont have the money or time to buy a dress so i went online and didnt even look at the reviews i purchased a dress and i was really nervous about it ...
Today i finally got the dress and im sooo disappointed
Its terrible the worst thing it could happen to me right now
I dont knw wat im going to do i cannt spend more money and after the reviews i read i dont think im getting my money back which is even worse
I have been calling them all day long today and no one picks up ...
I send them emails and theg havent repply back
I dont recomend this page, people be aware dont order from this page i wish u guys can see my dress and the actual picture two different things
I just want to cry my ass of cuz im getting married in 2 months and i dont have the dress or the money because i just wasted it on this page .... I hope they call me i really do
My daughter bought 2 wedding dresses from this company.
Both beautiful and excellent value for money.
Had to get one shortened and dress maker could not believe the cost and quality.
Buyers Beware. This is a bate and switch online dress company. I purchased my 16 yebar old's prom dress from izidress.com. The online photo of the dress we ordered was not the same as the dress we received. Color, bodice, and the embellishments were different. The tailoring was not done to our measurement specifications. The dress was not hemmed, it was sloppily tailored around the zipper area. All extra fabric that should have been trimmed was left tucked in by back zipper which could be seen through the shear fabric. I took the dress to a local tailor who agreed this dress was poorly tailored and not the same dress shown on the website. I spent an additional $150 (original cost of dress was $175 plus shipping)to get the dress tailored correctly in the bodice and hemmed to specified length. I am still trying to get the izidress.com company to pay me $75 for the extra expenses. They want me to return the dress, pay for return shipping and receive 50% back. I don't trust they will credit my account, if I return the dress. Very dishonest company. I spent a total of $325 on this prom dress because of izidress.com's inefficiency. Very disappointing.
ordered dresses for my son's wedding was promised a specific delivery date. No dresses arrived when we called them they hung up on us 4 separate times. Emailed them their response was the dresses would be mailed out n a couple of hours, received a second email from them that they would take another three to four days to put finishing touches on them. Still have not received them. Heart broken bride furious mother of the groom. At the very least be professional and answer the phone and be responsible for your actions. Does Alberta Canada have a Better Business Bureau. This company gives Alberta a black eye. Shame on you Izidress.com! YOU ARE DREAM CRUSHERS!!!!!! AND THIEVES!!!!!! AND LIARS!!!!! Shall I go on!!!!
Don't use this site, they don't tailor anything. If you aren't sendning them your measurements you aren't getting a tailored product and if you want to try different sizes, forget it. There is a 50% refund policy. They destroyed 3 dresses I had ordered and asked them to put on hold until my credit card company had done an investigation. They returned 50% of my cost but destroyed the dresses so I couldn't get them after the despute even if I wanted to. Terrible business Ethics!!!.
What a joke! The dress was four times too big, even with tailored measurements sent in. I'm getting married in a year and bought one dress online to see what it is like...big disappointment. CBS news did an exclusive on buying bride dresses on,ins and specifically mentioned izidress.com, I laughed at how how right CBS was about this company. Ladies...spend the money on a real dress or go to a retailer like JCrew or Anthropologie and buy a dress.
Horrible Product and Customer Service....I ordered a dress for my daughter's wedding about a month ago. Upon receiving the dress, it was the wrong color..I ordered it in royal blue and it came as fuchsia. I followed the sizing chart and the dress came two sizes too large. I immediately tried to call the customer service number and a recording told me they were not talking calls at this time. I tried the number several times over several days with the same result. The phone number showed it to be from Alberta, Canada? At the same time, I tried the online chat, where I was put in a que for over 20 minutes and before I could actually chat with someone, I was cut off and had to start over again. The last few days while trying the online chat, their message has been there are no agents available. So finally, I emailed the customer service email with the guarantee from izidresses that it would be answered within 12 hours, it has been 4 days with no response yet. In addition, on the returns area of the website, it states all returns must be made within three days of delivery. But, there is no return address given. I wish I would have read others ratings before I ordered. I will never order from this company again.
DO NOT BUY FROM THIS COMPANY EVER!!!!!!
If I could, I'd give them a zero. This company is a complete scam and I wish I would have read the reviews before I ever bought anything from them.
The dress I got was extremely heavy when it was supposed to be a lightweight chiffon. The neck collar choked me, the sides were extremely wide and the length was way longer than it should have been. The mid section was so big that the collar didn't even stay hooked in the back. Oh, and did I mention it was a CUSTOM measured dress? We went to a tailor, got measurements, and sent in my exact sizes. I emailed them and I was asked to send them pictures of proof (exactly how they worded it too, they needed evidence like I was lying). So I did what they said. Over the last MONTH I have been emailing a very poor english speaking woman and I have finally ended it with just letting my 200$ going down the drain. You can clearly see how big the dress is in the pictures and they want more proof of the measuring tape around me to make sure it wasn't their mistake. It clearly was and they are just dragging the situation out. I want to do everything in my power to make sure they lose business and don't scam anyone else.
I would NEVER NEVER NEVER order anything from this website ~ the dresses are cheap ~ they are not what is pictured ~ the returns are blatant fraud ~ I would not take the chance!!! EVER!!
I ORDERED A SIMPLE LACE SHEATH DRESS AND WHAT I GOT WAS A DRESS THAT WAS NOT EVEN PICTURED. IT WAS SO HEAVY AND CHEAP THAT I COULD NOT EVEN SELL IT LIKE THEY SAID I SHOULD. I PAID $67 TO RETURN IT AND NOW THEY WILL ONLY REFUND HALF OF THE DRESS AND NO SHIPPING COST EVEN THOUGH THEY SENT ME THE WRONG DRESS. WHAT A SCAM!!! YOU HAVE BEEN WARNED.
I read the reviews after I ordered my dress and was very alarmed. I could not reach anyone by phone and it took forever to hear from someone. Finally, an email was received. Lack of communication is because they are in China. I finally received my dress and it is absolutely beautiful, it is exactly like the picture. I would use them again, but I would make sure to order very early.
I WOULD NEVER BUY ANYTHING FROM THIS COMPANY, THE PRODUCT IS CHEAP, YOU CAN'T TALK TO ANYONE TO RETURN THE ORDER. SOMETHING NEED TO BE DONE. PLEASE I ADVISE ANYONE IN THIER RIGHT MIND, NOT TO BE FOOLED BY THE PICTURES. THESE ARE THE WORST I HAVE EVER SEEN. THIS IS WHY THEY ARE SO CHEAP.
I also ordered from this website, without checking reviews. I have not received the dresses I ordered and was promised that I should receive them within 4-5-days of my conversation, and that I would receive refund if I did not receive them by the projected date. My son's wedding is just days away. They have you when you make the order. How can you charge a restocking fee for something that presumeably is not in stock, it has to be made??????? I will definitely not use this website again and will not recommend it to anyone. I will have to now go out and buy a last minute dress that I probably won't be really satisfied with..
WISH I WOULD OF GOOGLED THE REVIEWS FIRST. first shipping cost more than $23 for 3-5 days and it takes more than 16 days to ship out because according to them they have to make it because they do not sell from stock. on top of that to contact customer support it takes an hour or so for online chat. Horrible. this is my very first review I've ever done and this is only because of how upset I am.
I ordered 2 dresses. I gave my exact measurements. The dresses came 2 weeks after order. Both are fantastic and fit perfectly. They are well made, material is fantastic, lined, boned with bra cups, so no need to wear a bra underneath. I will definitely order again and tell all my friends. I dont know why all the bad reviews...
Brides, this company is horrible!!! If I had read reviews first, or atleast realized they were in China, I never would have made the mistake of ordering from them.
We ordered 3 bridesmaids dresses in three sizes and none of them fit the girls! The sizing is way off and the construction of the dress wouldn't allow the girls to raise their arms.
Their exchange policy is very bad (they only offer a 50% refund) but in the situation where the dresses were made incorrectly I thought for sure they would exchange. When I contacted them to exchange (I actually needed 6 dresses so I was also going to order more) they told me they wouldn't take back for a full exchange, they would only give us a 50% credit.
This was a costly mistake for us...please heed my warning and use another company!
These people are blatant frauds. I ordered a gown using the sizing guide they publish on site. Dress received, at least 4 inches to narrow around midriff. Contact customer service (using the term loosely). They asked for pictures of me in the dress (showing the tag still attached), front and back then pictures of me measuring myself. They received the pictures only to respond with an offer of $15.00 partial refund because the dress is of no use to them. You can't make this stuff up. Total frauds and I can't imagine they will be able to keep this up very long. STAY AWAY! my comment wouldn't post unless I gave a Star rating. Trust me it took everything I had to give them one. Needs to have a negative star rating.
I also ordered a dress for my sons wedding. Very Poor workmanship. I also measured myself and it fit in a category of size 14 I'm a 12 in regular clothes. When I got the dress I couldn't even get my arms in the sleeves or even zip it up. I learned my lesson not to buy over seas again. I also have no dress for my sons wedding in a week and out 175.00
I purchased a dress from izidress.com. A day after I purchased the dress, I looked up reviews about their website, saw that they were all negative, panicked, and tried talking with customer service to cancel my order. They told me that my dress was in the process of being made and was almost finished and that they could not cancel my order, and that if I canceled my order, then I would only get a quarter of what I paid, back. They were very rude. So, curious, a few days later, I chatted customer service about the dress and they told me that they were waiting for the dress to be made and were gathering the materials in the warehouse. I assume I was being lied to somewhere along the way. Upon receiving the dress,the package was torn and damaged on one end. However, when I got the dress out of the package, it was not damaged, and it was inside out to ensure that nothing would be ruined on the outside of the dress or fall off. The dress looked beautiful in the picture, and I saw in the policy that the dresses looked "5% different" than they did in the actual picture. I received my dress in the mail not too long ago, and even though it was beautiful, it looked cheaply made and the color was extremely off. There were rhinestones falling off in the back of the dress and It looked nothing like the picture, but like a cheap knock off. I was still happy with the appearance of the dress, so I wore it to the event. The material on the dress was not sewn right and looked bunched up on the back when I laced it up. The customer service was horrible and they were extremely rude to me. Even though I was and wasn't satisfied with my purchase, I will never purchase a dress from this website again. It is good if you are looking for a dress that you want for cheap, but the website is definitely too good to be true. It looks almost as if they steal pictures of the dresses off of the designer website and then put their logo over the pictures and say they will make the dress for you, just like the picture, but for much cheaper. I will stick to the designer websites and stores. Make sure you order the dress a couple sizes bigger, too. I am normally a US size 8 and I had to order a US size 12 in order for it to fit correctly. From now on, the dress will sit in my closet, and will most likely never be worn again. It was a waste of time and money. Buyer beware.
Where should i start. .. I saw how affordable the dresses were on this site..so i took avantage of it, and purchaced two dresses for my daughter sweet 16! after two weeks had passed i put in my order number and it went from processing to NONE on top of that, my log in was no longger working. so i looked up the reviews on this site..and my heart dropped i got so scared..i strated arguing with them thu live chat.." how come you guys never pick up" then i told her , i know the dresses are being made in china, i don't care where it comes from, " but please make sure it comes, and that the dresses look just like the picture!..she promised me it would arrive this week..i have to admite i wrote a bad review on them a few days ago.cause i had ordered june 1 & the dresses should have been here..BUT GEUSS WHAT!!!!!! my daughter calls me today at work, the dresses came and they look and feel wonderful, just like the picture.and i did receive a tracking number two days ago and the dreeses came today! free shipping and all.it's made in china it takes time to make these dresses, they're very afordable too. it was worth every penny and the wait..overall i came off with two nice dresses for a great price!
Scrapping Website - Illegal, Stolen Trustmarks
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DO NOT ORDER FROM this site! I ordered my daughters "dream" prom dress from this site and it has YET to arrive!! I was given a "latest arrival" date and it is still not here and the date has long passed. I have been on their "chat line" because they won't answer the phone, and I have been told by 4 different operators that they will get back with me on the status of the order and I have not heard from one of them. I finally chatted with one that told me it would ship this week and my status on my order would change from "processing" to "shipped" as soon as it had. My status still says "processing" and if I try to track the order instead of saying processing for the status it says "none". I would not ever order from them again and honestly doubt I will ever receive this dress!
This site offeres designer dresses at reduced prices. I ordered a dress for my son's wedding. When it arrived, it was stuffed in a shoebox size box. The dress was a gown stuffed in that little box. The workmanship was awful and the dress was not like the one pictured on the website. Trying to obtain assistance from customer service was a nightmare and I basically had to threaten them with telling everyone I know on the internet how awful their service and product was before they would offer a refund. After advising me of a restocking fee and the fact that the dress had to be returned via a carrier that could provide a tracking number, the expense of returning the dress, made the prospect unacceptable. Do not order anything from this website! Their prices are cheap and that is because the quality and service you will receive is cheap!
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